Quiz 7 – MS 494 –

Total Quality Management

Marks : 15 Marks
Time: 20 Mins

Q1. Use an Example from your Internships, as to how DMAIC Approach can be used for
Continuous Improvement. You should Identify the following :- (15 Marks)
1. Type of Project: Attock oil refinery (operations)

2. Key Problems: a. crude storage problem

b. low octane no gasoline(off spec)
c. low pressure steam supply

3. Output Variables/Improved KPI’s or CTQs A. production of gasoline

B. carbon dioxide no emissions
4. Process Tools used
Define Stage: process map/ fish bone diagram
Measure Stage: failure mode effect analysis
Analyze Stage: statistical process control/ control chart
Implement/Improve Stage: trainings/ line balancing / scheduling and planning
Control Stage:integrated management system/ Distributed control system