CHINDWIN TU INTERNATIONAL COLLEGE

Assignment Front Sheet

Qualification Unit Code / Unit number and title

Pearson BTEC Level 5 Higher National Diploma D/508/0488

in Business (Business Management) Unit 4: Management and Operations
Student name / BTEC Registration Number Assessor name

Date issued Hand in deadline Submitted on

IV Name IV Date

Assignment title A2 of 2 Leaders and Operations Management

In this assessment you will have opportunities to provide evidence against stated in the page 2.
Indicate the page numbers where the evidence can be found.

Submission Format:

The submission is in the form of a small group 10-minute individual presentation and 5 minutes allocated for
questions. The presentation slides and speaker notes should be submitted as one copy. You are required to
make effective use of headings, paragraphs and subsections and illustrations as appropriate. Your research
should be referenced using the Harvard referencing system. Please also provide a bibliography using the
Harvard referencing system. The recommended word limit is 1,500– 2,000 words, including speaker notes,
although you will not be penalised for exceeding the total word limit.

Student declaration

I certify that the work submitted for this assignment is my own. I have clearly referenced any sources
used in the work. I understand that false declaration is a form of malpractice.

Student signature: Date:

Learning Outcomes and Assessment Criteria

Unit 4 MO A2 July 2020 CTU 1

 Learning Outcome Pass Merit Distinction
LO3 Demonstrate an P4 Explain the key M3 Evaluate how leaders
appreciation of the role approaches to and managers can
leaders and managers operations management improve efficiencies of
play in the operations and the role that leaders operational management
function of an and managers play. to successfully meet
organization business objectives.

P5 Explain the
importance and value
D2 Critically evaluate
of operations application of operations
management in management and factors
achieving business that impact on the wider
objectives. business environment.

LO4 Demonstrate an P6 Assess the factors M4 Analyse how these

understanding of the within the business different factors affect the
relationship between environment that impact business environment
leadership and upon operational and wider community.
management in a management and
contemporary business decision-making by
environment leaders and managers.

Unit 4 MO A2 July 2020 CTU 2

Assignment Brief

Pearson BTEC Level 5 Higher National Diploma in Business

Qualification
(Business Management)

Unit number and title Unit 4 Management and Operations

Assessor name
Date issued
Hand in deadline

Assignment title A2 of 2 Leaders and Operations Management

LO3 Demonstrate an appreciation of the role leaders and managers play in the operations
function of an organization
LO4 Demonstrate an understanding of the relationship between leadership and management in a
contemporary business environment

Scenario and activity:

Since reporting on the role of management and leadership within your University (CTU), the
Operation Director has now asked you to feedback on best approaches and practices with
regards to operations management. Because Operation Management provides a major
opportunity for an organisation to improve its profitability and enhance its service to society. To
do this it must be creative, innovative and energetic in improving its processes, products and
services.
For better considerations you will need to investigate external business factors that influence
operational management and the decisions the management team makes.
This will take the form of a visual 15-minute presentation using appropriate illustrations to the
leadership team that will address how the leadership and management team can improve overall
operations within the organisation.
You will work with a small team of 3 – 4 individuals.

The presentation slides should cover the following areas:

1. An introduction to the key operations of CTU.

2. Details of each of the key operational functions, identifying the roles and responsibilities of
managers in the key operational functions.
3. Explanation of the key operational approaches to operations management and their
importance and value in achieving business objectives.
4. How operational efficiencies can be improved to successfully meet business objectives
using appropriate management and leadership approaches.
5. An evaluation of the impact of external business environment factors that affect
decision- making by leaders and managers, and the impact of operation
management and factors on the wider business environment.
6. Conclusions and supported recommendations for future improvements to be taken by the
organization.

Unit 4 MO A2 July 2020 CTU 3

 Recommended Resources
THOMAS, N. (2004 )The John Adair Handbook of Management and Leadership. London:
Thorogood.
PETTINGER, R. (1994) Introduction to Management. London: Macmillan.
HEIZER, J. RENDER, B. (2011) Operation Management. 10th Ed. New Jersey: Pearson.
SLACK, N. CHAMBERS, S. and JOHNSTON, R. (2010) Operations Management, 6th Ed. Harlow:
Pearson.

Evidence Evidence
Summary of evidence required by student
checklist presented

Tasks 1 to
Presentation for the discussion to cover the tasks.
6

Unit 4 MO A2 July 2020 CTU 4

PRESENTATION

1. The assignment should have a cover page that includes the assignment title, assignment
number, course title, module title, Lecturer/tutor name and student’s name. Attach all the
pages of assignment brief/achievement summary with your report and leave them blank for
official use.

2. Ensure that authenticity declaration has been signed.

3. This is an individual assignment.

4. Content sheet with a list of all headings and page numbers.

5. A fully typed up professionally presented report document. Use 12 point Arial or Times New
Roman script.

6. Your assignment should be word-processed and should not exceed from 2,500 words in
length.

7. Use the Harvard referencing system.

8. Exhibits/appendices are outside this limit.

9. The assignment should contain a list of any references used in the report.

NOTES TO STUDENTS FOR SUMMISSION

 Check carefully the submission date and the instructions given with the assignment. Late
assignments may not be accepted.
 Ensure that you give yourself enough time to complete the assignment by the due date.
 Do not leave things such as printing to the last minute – excuses of this nature will not be
accepted for failure to hand-in the work on time.
 You must take responsibility for managing your own time effectively.
 If you are unable to hand in your assignment on time and have valid reasons such as
illness, you may apply (in writing) for an extension.
 Failure to achieve a PASS grade will results in a REFERRAL grade being given.
 Take great care that if you use other people’s work or ideas in your assignment, you
properly reference them in your text and any bibliography.
 NOTE: If you are caught plagiarising, the College policies and procedures will apply.

Unit 4 MO A2 July 2020 CTU 5

 Achievement Summary

Pearson BTEC Level 5 Higher National

Assessor
Qualification Diploma in Business (Business
name
Management)
Unit Number Student
Unit 4: Management and Operations
and title name
Achieved?
(tick)
Grading Criteria
First
Rework IV
attempt
Demonstrate an appreciation of the role leaders and
LO3 managers play in the operations function of an
organisation
Critically evaluate application of operations management
D2 and factors that impact on the wider business
environment.
Evaluate how leaders and managers can improve
M3 efficiencies of operational management to successfully
meet business objectives.

Explain the key approaches to operations management

P4
and the role that leaders and managers play.

Explain the importance and value of operations

P5
management in achieving business objectives.

Demonstrate an understanding of the relationship

LO4 between leadership and management in a contemporary
business environment.
Critically evaluate application of operations management
D2 and factors that impact on the wider business
environment.

Analyse how these different factors affect the business

M4
environment and wider community.

Assess the factors within the business environment that

P6 impact upon operational management and decision-
making by leaders and managers.

Unit 4 MO A2 July 2020 CTU 6

Higher National Diploma - Summative Assignment Feedback Form

Student Name/ID
Unit Title
Assignment Number Assessor

Submission Date Date Received 1st

submission
Re-submission Date Date Received Re-
submission
Assessor Feedback:

Signature: Date:

Resubmission Feedback:

Signature: Date:

Internal Verifier’s Comments:

Signature / Date:

Unit 4 MO A2 July 2020 CTU 7