Issue: December 2020

In this issue:

Leadership Speak

i-DRIVE at a glance

Dear IOCians, Digital Hall of Fame

At the outset, we would like to thank you for your overwhelming support across
various initiatives taken up as part of the Year of Digitalization. While the Year of YLC 2020 Results
Digitalization is drawing to a close, our digital journey is only getting accelerated.
We are delighted to bring to you a special edition of DigiBuzz which reminisces
about the year gone by and looks towards what the future has to offer…

For more details, scan the QR Code

From the Chairman’s Desk
Dear IOCian,
I hope you and your dear ones are staying safe.
The year 2020 is ending soon, and we are ready for new beginnings. It
has been a year of significant challenges but also of rich opportunities.
For us, 2020 was the ‘Year of Digitalization’ that reiterated our
commitment to transform IndianOil as a digital leader. It is heartening to
see that we have made steady progress in this journey of digital
transformation.
I firmly believe that digitalization assumes significance in this digitally driven world of today, as the
future battles for business leadership will mostly play out in the digital space, and only technology
will help us retain a winning edge.
Technology proved its efficacy during the pandemic-induced lockdowns, as our critical locations
continued to operate smoothly. The advanced automation and digitalization processes in place
across the supply chain proved to be a boon and ensured the uninterrupted supply of petroleum
products across the country. From smart terminals, integrated retail automation system at fuel
stations to development of apps and virtual networks to streamline employee welfare and work
processes, digital power reaped rich dividends. I am sure the learnings and experiences from these
turbulent times will strengthen the systems and processes, for the future-readiness of our
organization.
For a company like IndianOil that has the most extensive customer interface, a robust digital
transformation roadmap becomes imperative, for making the customer experience more agile,
efficient and transparent. I am happy to note that our critical digitalization project, Project ePIC (or
Electronic Platform for IndianOil Customers) has achieved stability. This project aims to transform
the experience for millions of our LPG, Lubes and Institutional business customers. More than
13 crore Indane customers can now conveniently book refills across multiple channels like SMS-
IVRS, WhatsApp, digital payment websites and mobile apps. Our teams have also developed
‘IndianOil ONE’ an integrated mobile application that gives the convenience of a single touchpoint
to IndianOil customers for LPG refill, fuel and lube purchase, as well as for any complaints &
feedback. We are also moving ahead with digital interventions in our Retail and Petrochemical
business verticals. This vision includes a robust Dealer Management System (DMS) and other
modules of Customer Relationship Management to enrich the customer experience at our fuel
stations.
Project i-DRIVE has also helped script some notable success stories during the year that should
scale up and accelerate the pace of our digital interventions in the times ahead. I would like to
mention some of the critical achievements. Advanced analytics has been deployed to capture value
through Artificial Intelligence & Machine Learning. This has helped in FCC yield maximization at the
refineries, cost reduction in Heat Exchanger cleaning schedule optimization, LPG Decision Support
System for indent forecasting, improved margins through Inventory Optimization for the
Petrochemical value chain, Predictive Maintenance including remote monitoring of critical
equipment, to name a few.
Emerging tech platforms have helped in the automation of systems and increased efficiency
through Chatbots, Robotic Process Automation (RPA), Digital Experience Hub at IiPM, Business
Intelligence (BI) platforms for self-service dashboarding, etc. Besides these, we are also leveraging
off-the-shelf solutions such as Data Reconciliation & Yield Accounting tool (DRYA) for Refineries,
End-to-End Project Mgmt. Suite for Capex monitoring across Divisions, Enterprise Content
Management System for workflow automation and Geographic Information System (GIS) enabled
dashboards for Pipelines. These have the potential to be real game-changers for IndianOil.
Another significant development that IndianOil along with BHEL GE Gas Turbine Services Private
Limited is implementing is an IoT based Remote Monitoring of Gas Turbines, across all IndianOil
Refineries. This round-the-clock monitoring system will leverage ‘Predictive Analytics’ to
strengthen refinery reliability. It is for the first time that an Indian PSU Oil Company is
implementing a multi-unit remote monitoring system in collaboration with an Original Equipment
Manufacturer.
It is said that the “road to success is always under construction”. Even though the ‘Year of
Digitalization’ draws to a close, our quest for digital excellence shall continue unabated. I
compliment all the teams, who leveraged the power of digitalization to strengthen IndianOil’s
processes and systems during this year. Let us now build on the success achieved so far and march
ahead with renewed vigor and momentum.
I urge every IOCian to imbibe the true spirit of digitalization and continue to create smart work
processes and outcomes. Let us together ensure IndianOil’s digital leadership for creating value
for our stakeholders and the nation, staying true to our motto - ‘Pehle Indian, Phir IndianOil’.
My wishes to you for a fruitful, prosperous and rejuvenating New Year-2021.
(Shrikant Madhav Vaidya)
Chairman
 We have gone from strength to strength over the year of digitalization #DigiMilestones
– 2020 declared Year – Young Leaders – Vendor finalized for Digital exp. centre & AR/VR
– Multiple advanced analytics tools rolled enabled training
of Digitalization Conclave 2020 out – Petchem inventory mgmt.,
– LPG customer launched – Bid evaluation for IoT & central data mgmt.
Customer churn for IB, FCCU platform, coastal scheduler, energy mgmt.
chatbot launched – ~10 new initiatives performance optimization and HX
on customer day added to Project i- system, refinery production scheduler ongoing
cleaning optimization – Remote monitoring of GE gas turbines,
DRIVE – Presentation on “what-next” on digital successfully tested
made to CMC – Vendor onboarded for hyperlocal digital
Work order awarded for multiple emerging marketing PoC for 300+ ROs
– Pan-IOC training on BI platform
tech and COTS tools – Robotic Process
Qlik Sense conducted
Automation (RPA), HCI based Data Centre, E2E
– PoC for digitization of logbook
Project Mgmt. Suite, Vehicle Tracking system
and M&I processes completed
for market hired trucks (pet-chem) etc.
for 1 unit at MR, tender being
finalized for scaled – Hackathon 2.0 focused on RPA launched
– Project ePIC achieved stability, implementation – 5+ new initiatives added to Project i-DRIVE
including launch of “IndianOil – Multiple high-impact COTS tools such as
ONE” app and Dealer Integrated planning tool, B2B pricing tool,
Management System network planning, OTS, Integrated shipping &
– CCRU RON & yield optimization gas portfolio mgmt. tool tendered out
analytics tool rolled out

– COTS initiatives for refinery ops. such as APC

– Analytics on business
AMC using step-tester guidelines
Digital Reverse Mentoring process data
– Immersion session ‘DigiMagn 2020’ implemented and DRYA under advance stages
program ‘Digi- Connect’ implemented
conducted for 80+ senior leaders – PoC for continuous replenishment using IOT
launched, 10+ senior – AI based chatbot for retail
– ~5 new initiatives added to Project successfully completed for GSRTC consumer
leader “mentees” trained customers launched
i-DRIVE over original list of 79 pump

Jan 2020 Mar Jun Sep Dec 2020

Hear from some of our senior leaders on Digital@IndianOil #LeadershipSpeak

Digital is expected to be a major game changer in the area of fuel

retailing. In this Year of Digitalization, we have started using emerging
technologies such as IoT to monitor RO operations in real time and AI
based chatbots to respond to stakeholder queries. We are also looking
to leverage analytics to decide optimal locations for retail outlets,
search engine optimization to better connect with our customers and
Vigyan Kumar ,
transform the customer forecourt experience through seamless
integration of payments, loyalty and automation. We aim to further
ED Retail Sales build on this momentum by taking up game changing initiatives such
as ITPS, dynamic pricing, etc. to name a few.
The year 2020 has brought increased focus on health, safety and
enhancing workforce productivity using digital tools. As part of Project
i-DRIVE, we are deploying multiple digital solutions such as Unified
Identity and Access Control Systems at all IOC locations, IoT based
location awareness for contractual workers within refinery battery
Sugam Prasad,
area, etc. Deployment of these digital initiatives would boost
employee experience, increase security and enhance operational
ED ER & CSR effectiveness by digitally transforming the workforce

The year of digitalization has been a game changer for the Refineries
Division. As part of project i-DRIVE, we are strengthening our tech
stack by procuring tools such as Integrated Planning tool, Energy
Management System, DRYA, LIMS, Operator training simulators and
many more. We are capturing value by deploying advanced Machine
Manoj Sharma, Learning Analytical models to improve yield in our process units. We
are committed to continuing this momentum going forward and
ED Ops., RHQ
digitally transform our refinery operations.
During the Year of Digitalization, LPG function took comprehensive
steps to further enhance our efficiency and effectiveness. On the
operations side, we rolled out an Machine Learning based operations
Decision Support System across 70+ bottling plants, Plant Automation
system (comprising tank farm management, web indenting, etc.)
SS Lamba, across multiple LPG BPs. We launched an AI-enabled chatbot for
customer queries leading to significant reduction in manual query
ED LPG
handling.

During the year of digitalization, we are in the process of digitizing our
procurement processes through an End-to-End Tender Management
system. This game changing initiative will bring together multiple
technologies on to a single platform, to transform the tendering
process across IndianOil. The solution is planned to be implemented
Sanjeev K Jain, across all divisions and will impact 18000+ tenders processed annually,
ED Engg & Proj. across the Corporation.
It is important for business leaders to develop a solid understanding of
digital and its potential in today's world. In this context, the idea of
having a reverse mentorship program is excellent. I am benefitting
greatly from this program. During multiple interactions with my
mentor, a young yet very knowledgeable IOCian, I have learnt a lot. I
Sanjay Sahay, would strongly recommend Digital Reverse Mentoring to all senior
ED Aviation leaders at IndianOil

The Year of Digitalization has witnessed sharpened focus for technology driven business solutions at TNSO. Spotlighting operational problems and working-together
to arrive at system driven processes has become a new normal with the young IOCians at TNSO. With everyday market challenges dictating the script of result
driven digital efforts, contributing to the company’s overall performance, cost reduction and improving productivity are the milestones being achieved. The
enhanced takeaways of these endeavors are, statistical analytics, innovative practices and sustained data driven decisions. The year of digitalization is definitely
P. Jayadevan, empowering TEAM INDIANOIL at TNSO to be ‘digitally-savvy’ with improved technology quotient. Am convinced that this would enable IndianOil to embrace the
emerging digital age with proficiency.
ED TNSO
 Project i-DRIVE – Key Pillars #i-DRIVE_Snapshots Message from Alok Khanna, ED Strategic IS

Project i-DRIVE is driving value across 3 key pillars (high impact analytics, emerging technology Dear IOCians,
platforms, custom tools & solutions) and is pushing for digital ways of working through change Project i-DRIVE was launched to shape our vision to
establish IndianOil as a digital frontrunner. I am
management across the organization. Originally comprising of 79 initiatives, the program has happy to report that we have made significant
now expanded to ~100 initiatives with 70+ in advanced stages of implementation progress under the ambit of Project i-DRIVE.
We have leveraged AI / ML led advanced analytics for driving
on-ground impact across Divisions. In-house ML models have been
implemented for optimizing operations, effective inventory
~100 70+ management and efficient customer processes.
Program coverage broadened Initiatives in advanced stages of We are setting up pan-IOCL platforms for deployment of emerging
from 79 to ~100 initiatives design / implementation technology AI enabled chatbots and BI platform for self-servicing
High Impact Emerging tech. Custom tools & dashboards have been deployed. RPA use-cases are under
implementation. We are also setting up AR VR enabled training &
Analytics platforms solutions asset inspection platform at Digital Experience Hub.
40+ custom tools and solutions such as E2E project mgmt.,
Integrated Planning tool, DRYA, Energy Management, Coastal
~20 6+ 40+ Scheduler, Network Planning, B2B pricing, etc. are under advance
Advanced analytics Pan-IOCL emerging Tools under stages of procurement.
use cases under tech platforms being procurement/being Driving enterprise-wide change has been critical for the success of
implementation deployed deployed Project i-DRIVE. We have had a strong top-down focus on digital
awareness and capability building through Digital Immersion
sessions. In parallel, we are harnessing the power of youth by
organizing events like Hackathons (focused on high utility BI tools,
RPA, etc.), launching Reverse Mentoring programs and Young
Leaders’ Conclave, focused on creating value from digitalization.
Additionally, digital trainings have been undertaken for upskilling
1000+ employees.
Change Management The results for all our efforts have been exciting and have increased
our appetite to accelerate our digital journey and create more
2500+ employees directly 50+ senior leaders driving 1000+ employees upskilled value. We are all set to continue our digital journey and further
build on the momentum that has been created so far to make
engaged the program via knowledge sharing sessions IndianOil a digital leader.
 ~20 use cases under implementation #AdvancedAnalytics

RO
Yield/Value
maximization
– Yield optimizer for FCC &
CCRU implemented: 0.5%-1%
improvement potential
– Real time APC analytics
developed; On-ground usage
improvement being targeted
– Yield optimizer for Haldia FPU
under development
– ….
Topline RO
improvement
– IB customer churn estimation
Rolled out for 2 DOs, to be
extended to all DOs
– Tool for POL terminal
operations effectiveness to
reduce RO dry outs &
optimize terminal operating
hrs. being implemented
– ….
Ancillary – RO
cost
reduction
– Heat exchanger cleaning
schedule optimization to
minimize fouling impact –
implemented for 18 HXs in PR.
NIT issued for pan-IOCL rollout
– Optimal inventory norms for
petchem: Rolled out for all
RSC-SKU combinations
– ….
– RO
Operations
effectiveness
– Decision support system to
reduce avoidable overtime in
LPG plants: Rolled out pan-
India, enhanced decision
accuracy by ~15%
– Computer vision enabled
foot-ring detection & bottle
de-capping being explored
– ….
RO
Availability
improvement
– Outsourcing of condition
monitoring of GE turbines on
a turn-key basis to OEM
– Anomaly prediction for MAB
in PR FCCU: all 4 failures
predicted correctly
– Predictive maintenance of
DHDS RGC under dev.
– ….

6+ pan-IOCL foundational platforms being set up #EmergingTech

RPA platform procured - 3 use cases close to AI enabled Chatbots deployed for
being implemented (T&E process, material Vendors, Customers & Employees - led to
codification, payroll reconciliation); 50% reduction in LPG subsidy related
Hackathon 2.0 (Bot-a-thon) launched for Emerging Chatbots queries
crowdsourcing further use cases Technology Digital experience center being
RPA Platforms setup with 5+ AR/VR based safety
AI Platform being procured for
trainings and AR enabled asset
cognitive doc search, intelligent AI Platform AR/VR inspection – Vendor being
document summarization, web onboarded for implementation
crawling, etc.
Business IoT & Data Management Platform
Enterprise-wide BI platform Qlik Intelligence Data Mgmt.. under final stages of evaluation –
Sense implemented - 300+ IOCians Platform to connect 30+ IT & OT data
trained for self-service dashboarding
Platform sources and enable widespread use of
through multiple sessions analytics
 40+ customized off-the-shelf tools being deployed #COTS
Digitization of
Digital project closure
Refinery Shutdown maintenance & Lab information
(Technical doc. mgmt
management tool inspection process in management system
system)
refineries

Unified CRM platform

GIS enabled Vendor management Vehicle Tracking
for all customer facing
dashboard for pipeline tool System
businesses

Unified employee Tools for trade

B2B & B2C Pricing tool identity mgmt. system promotion Coastal scheduler
& access control management

End-to-end Tender Integrated shipping End-to-End project Gas Portfolio

Management System tool management suite Management Suite

TSW Module for Demand Planning Tool

Enterprise-wide Refinery production
inventory for Retail, Lubes,
knowledge mgmt. tool scheduler
management PetChem and IB

Dynamic simulation
Integrated Refinery Data reconciliation
tool for refinery Energy management
Planning Tool and yield accounting
(Operator Training system for assets
tool for refinery
Simulator)

Central operations
Network planning tool Cash flow and treasury
monitoring center for and many more ...
for Retail management tool
Retail

Implemented Under implementation Tendering phase

The Year In Pictures – Key Events #Change

Emerging tech. training BI platform training Immersion Day – Digi Magn Hackathon 1.0

1-day training on emerging 2-day hands-on training on Qlik sense IOCL senior leadership at Digi-Magn, a 1-day immersive seminar on digital,
technologies such as analytics and IoT enterprise BI platform organized by i-DRIVE team to embed a top-down push on digital agenda

Reverse Mentoring – Digi-Connect Young Leaders Conclave 2020

Hackathon 1.0 for leveraging analytics

Training for young tech-savvy IOCian “mentors”, to share knowledge on Young officers presented their innovative digital solutions to IndianOil’s and BI to solve business problems, over
contemporary digital trends with experienced senior “mentees” senior leadership at the virtually conducted YLC 2020 edition a 2-day program at IIPM
Young Leader Conclave (YLC) 2020 #VirtualYLC

450+ Teams YLC 2020 launched in May 2020. Overwhelming response Leadership Speak –
from young IOCians across all divisions “We should constantly keep innovating. I would like to
see how these ideas are getting implemented in a few
17 Teams 17 teams shortlisted. Functional EDs allotted as Mentors and i-DRIVE members months from now”
as buddies to the shortlisted teams - Chairman
Final 8 Teams “….accept my congratulations…you came forward, tried
Final 8 teams presented their ideas to IOCL’s Senior Leadership to identify teething problem in your function and also
attempted to build a solution”
3 Winning Teams - ED (Strategic IS)
Top 8 Ideas that made it to the finale.. “Thank you for giving an opportunity to our young
officers.. we are planning to engage with a startup to
Automated de-capping ML-based CaC consumption Content marketing for enhanced create the prototype and test”
of LPG cylinders analytics audience engagement - ED (TNSO)

Online platform for Indian vendors to Robust legal case and document Participants speak –
support Make in India initiative management system “The event made us think out of box and find solutions
which can be helpful in increasing the productivity,
Robotic cleaning of Online platform to E2E tender management efficiency and transparency”
POL tanks monitor asset utilization system for contract cell “…mentors and buddies provided very insightful inputs
to crystallize the idea to put forth them..”
Many of these ideas are being taken up as initiatives under Project i-DRIVE Winning Ideas
Congratulations to the winners!!

Rohit Kamble, SM (GSO) 1 Techno LAWgical T. Chiranjeevi, STM

Shubhojeet, AM (BSO)
Vibhanshu Goswami, AM (UPSO I)
Raunaq Bagade, SO (TAPSO)
Tushar Kanti Kar, Mgr. (RHQ)
2 Trichy Terminal-1
G. Krishna Swamy, Mgr.
Sunil Kumar Gupta, AM
1 Mohamed Sabith, AM
22 3
3 Sai Kiran Dunna, SO
3 T K Kar RHQ Contracts
Celebrating our digi-stars #HallOfFame

Siddhartha Jain Jyoti Koul Yogesh Gupta Sreekanth Prabhakaran

Manager, RHQ - Finance
He used the hands-on training on Qlik
Sense - BI tool to solve immediate issues
for RHQ Finance Dept. regarding regular
reporting of 50+ major projects details. He
developed a 'Capex Dashboard' to
smoothen the process of data collation,
presentation and reporting.
Chief Manager (Coord.)
She has been a proponent of digital
transformation, working extensively in
coordination with COIS to lead the
creation of a SAP utility to smoothen the
process of imports leading to drastic
reduction in time and efforts required.
Assistant Manager, Pune DO
He embraces challenges wholeheartedly
with the help of technology, not letting his
visual impairment become a hurdle. Using
text-to-speech software, he ensures that
all his work is completed efficiently.
Manager (IS), Gujarat Refinery
He is an innovator. As the refinery needed
to decide regarding duty deployment
because of COVID-19, he designed a
dashboard which mapped employee
locations to red zones in the city
integrated with Google Maps, helping the
management greatly!

Over the earlier editions, we have recognized multiple IOCians, who have proactively imbibed the digital mindset and made a difference to
ways of working in the organization. Let us collectively congratulate these torchbearers of digital amongst us!

S S Adarsh Sanket Gulab Ghate Bidhan Chandra Jena BS Nagraj

Officer, LPG – Safety Asst. Manager, Lubes Safety GM, LPG-Ops Refinery: Engg. Services
His speed at solving COVID induced A strong proponent of digital & analytics, For questions regarding SAP or Excel, he is
He has put his digital prowess to great use
problems, his expertise and effort to he has taken numerous strides in this the go-to person. With his skills, he has
by developing an Access Control System
conduct plant-wide training has impressed direction. The conceptualization of the helped greatly speed up project
enabled with Face Recognition technology.
his colleagues. He led the creation of very first Project i-DRIVE analytics monitoring status gathering. Even in his
The system is up and running at Madurai,
online MIS to receive real-time data for implementation was driven by him, which personal life, Mr. Nagraj owns gadgets
ensuring OISD compliance for online
monitoring and provided multiple trainings has been rolled-out across ~60 LPG galore and is always ready to give you tips
manpower monitoring in licensed areas.
to his colleagues. bottling plants across IOCL. to digitize your life!
Celebrating our most avid digi-quizzers and consistent performers #DigiFun

Digi Quiz Special Edition Digi Quiz Leaderboard

For our commemorative edition, we have a special treasure hunt Digi Quiz, where clues to the all answers have been hidden We thank everyone for the overwhelming participation
across this newsletter. Put on your thinking caps and continue quizzing! in previous editions and congratulate the top scorers!!

1. IOCL is deploying a digital experience centre at IIPM, 3. Which one-day event was organized for IOCL senior
including trainings on safety and inspection. What is the key leadership to immerse in digital technologies and embed a
enabling technology? digital way of thinking?
A. Internet of things B. Artificial intelligence A. Digi-Magn B. Digi-Tarang
C. Augmented/Virtual reality C. Digi-Gyan Best Performance across all 10 editions
Deepak Sawant
2. Which technology implementation has led to accelerated 4. Which concept was successfully deployed at IOCL to Ramakanth Vegunta
resolution of LPG customer queries, with ~50% reduction in enable employees to develop advanced technology enabled Jyotirmoy Chowdhury
manual queries regarding LPG subsidies? solutions for day-to-day business problems? Sangeeta Purkayastha
A. Blockchain B. Chatbot A. Hackathon B. Reverse mentoring Sanket Ghate
C. RPA C. Digital seminar
Consistent Participation across all 10
editions
5. Which marquee IOCL event was organized "virtually" this year, providing a platform for young IOCian to come forth with Deepak Sawant
their digital ideas? Ramakanth Vegunta
A. Young Officers Hackathon (YOH) B. Young Leaders Conclave (YLC) C. Young IOCian Championship (YIC) Shamik Bhadra
Jyotirmoy Chowdhury
Link to submit the answers https://forms.gle/j6KfGYJLKh42bF788 Sangeeta Purkayastha

Digi-Voice
We would like to hear from you... How has your engagement been with i-DRIVE? What excited you?
Exciting gifts await all the top performing
What would you like to learn more?
trivia seekers of Digi-quiz special edition
Let us know by scanning the QR-code and filling out this form
and leaderboard winners!!!
Fill the survey and get a chance to win exciting prizes!
 Thanking team i-DRIVE and all others associated with the program #ThankYou

A big shout out to the thousands of i-DRIVE participants and team members who have directly been
associated with the program

Together we have supported, motivated and encouraged each other to keep pushing the boundaries of
Digital@IndianOil
Calling on the larger IndianOil community to further build on the digital revolution… Here is to our
continued success in 2021 & beyond