MADELINE LEE COWAN   

| 757-575-9874 | MCOWAN5@RADFORD.EDU | VIRGINIA BEACH, VA | MADELINECOWAN.WEEBLY.COM   

 

EDUCATION 
Radford University, Radford VA  | ​AUGUST 2016 - MAY 2021 | 
Bachelor’s of Science in Recreation, Parks, and Tourism  
Tourism and Special Events Concentration 

SKILLS AND  EXPERIENCE 

CERTIFICATIONS
 
First Aid Omni Mount Washington Resort, ​ B
​ retton Woods NH 
Certification
(Valid until 03/ 28/ 21) Banquet Events Intern ​| D
​ ECEMBER 2020 - PRESENT | 
❖ As a Banquet Events Intern I am to deliver prompt, courteous service in a manner 
CPR/AED for that complies with Omni Food and Beverage standards and company policies and 
Professional procedures.  
Rescuers ❖ This is an experience-focused internship to gain exposure to the Banquet Events, 
(Valid until 03/ 28/ 21) Food and Beverage, Hotels and Resorts, and the Hospitality Industry. 
 
PCMA Digital
Event Fast Track The Historic Cavalier Hotel and Beach Club, Virginia Beach VA 
Course Server/ Banquet Server ​ |​ ​JUNE 2020 - NOVEMBER 2020 | 
❖ Responsible for performing procedures of the ordering process from the initial 
Child Abuse and
greeting to the check presentation in accordance with the timing standards set 
Neglect:
forth by the company. 
Recognizing,
❖ Played a role in food and drink service at banquet events. I also assisted with 
Reporting, and
Responding for the set up, break down and clean up of all banquet functions in accordance 
Educators with the BEO and standards, specifications and inventories. 
 
Planning and
organization
Radford Highlanders Festival, Radford VA   
Program Coordinator/ Social Media Team ​ |​ ​SEPTEMBER 2019 - OCTOBER 2019 | 
Creative ❖ Responsible for the planning, organization, and evaluation of the Student Celtic 
Games (A student operated event at the Radford Highlanders Festival) 
Social Media ❖ Created, managed, and provided content for the festival’s official Instagram 
Marketing,
Hospitality,  
Conflict Virginia Zoo, Norfolk VA 
Management, and
Event Experience Zoo Ambassador ​ |​ APRIL 2019 - AUGUST 2019 | 
❖ With superior guest service, introduced the membership program to general 
Proficient in admission guests and converted them to a suitable membership 
computer ❖ Interacted with members, clients, and guests in a customer service-oriented 
programs such as manner by answering questions and addressing problems in person or over the 
Microsoft Office, phone 
Excel, and
Powerpoint
 

MADELINE LEE COWAN   

| 757-575-9874 | MCOWAN5@RADFORD.EDU | VIRGINIA BEACH, VA | MADELINECOWAN.WEEBLY.COM   

 

REFERENCES

Dr. Anita Zátori, Ph.D. (Professor/ Advisor)

Assistant Professor
Department of Recreation, Parks and Tourism
Radford University
PO ​Box 6963 VA 24141
Phone: (540) 831-7720
Email: azatori@radford.edu

Dr. Joshua Carroll, Ph.D. (Professor)

Associate Professor / Tourism and Special Events Program Coordinator

Department of Recreation, Parks and Tourism
Radford University
PO Box 6963 24141
Phone: (540) 831-7722
Email: jcarroll6@radford.edu

Ms. Yim Chhat (Supervisor)

Director of Banquet and Events

Marriott Virginia Beach Oceanfront
4201 Atlantic Ave, Virginia Beach, VA 23451
Phone: (215) 910-1008
Email: ​Yimchhat@marriottvb.com

Mr. Sebastian Fuentes (Internship Supervisor)

Assistant Director of Banquets

Omni Mount Washington Resort
310 Mount Washington Hotel Rd, Bretton Woods, NH 03575
Phone: (603) 991-4687
Email: sfuentes@omnihotels.com