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 Cisco Unified Communications Manager Express
A Hands-On Approach

Milos Ockay, Ph.D.

https://www.amazon.com/gp/product/1729650856?pf
_rd_p=1581d9f4-062f-453c-b69e-
0f3e00ba2652&pf_rd_r=9GTMPEKGFY12Y9BE775G
 

The author and publisher have taken care in the preparation of this book, but make no
expressed or implied warranty of any kind and assume no responsibility for errors or
omissions. No liability is assumed for incidental or consequential damages in connection
with or arising out of the use of the information or programs contained herein.

Copyright © 2018 Milos Ockay

All rights reserved. This publication is protected by copyright, and permission must be
obtained from the publisher prior to any prohibited reproduction, storage in a retrieval
system, or transmission in any form or by any means, electronic, mechanical, photocopying,
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written request to milos.ockay@gmail.com.

Cisco is trademark of Cisco Systems, Inc. in U.S. and other countries.

Windows is trademark of the Microsoft group companies.
Linux is registered trademark of Linus Torvalds in U.S. and other countries.
PuTTY is copyright 1997-2018 Simon Tatham.
CreateSpace and CreateSpace Logo are trademarks of On-Demand Publishing LLC.

ISBN-13: 978-1729650851
ISBN-10: 1729650856

Printed by CreateSpace, An Amazon.com Company.

Text printed in the United States.
First printing, November 2018.

Available from Amazon.com, CreateSpace.com, and other retail outlets.

Editor
Anna Dzurova

Design, Layout and Cover

Mnemonix

Reviewers
prof. Ing. Stanislav Marchevský, CSc.
doc. Ing. Pavel Segeč, Ph.D.

   
 

Contents
 
Acknowledgements ..................................................................................................................... ix 
About The Author ......................................................................................................................... x 
About This Book ........................................................................................................................... 1 
  What is VoIP? .................................................................................................................................... 2 
  Is this book a right choice to achieve your learning goals? .......................................................... 2 
  What will you learn? ......................................................................................................................... 2 
  How will you learn it? ....................................................................................................................... 2 
  What hardware and software should you use? .............................................................................. 3 
  How to read this book? .................................................................................................................... 3 
  Before you start ................................................................................................................................. 4 
1. Preliminaries and Essentials ..................................................................................................... 5
  Media Access Control (MAC) address ............................................................................................ 7 
  Internet Protocol (IP) address ......................................................................................................... 8 
  Dynamic Host Configuration Protocol (DHCP) ............................................................................ 9 
  Connect and wipe clean switch and router ................................................................................... 10 
  Virtual Local Area Networks (VLAN) ............................................................................................ 11 
  VLAN Trunking Protocol (VTP) ..................................................................................................... 12 
  Routing Information Protocol (RIP) .............................................................................................. 12 
  Cisco Unified Communications Manager Express (CUCME) ...................................................... 12 
  SCCP and SIP .................................................................................................................................... 13 
  Further study .................................................................................................................................... 14 
  Quiz ................................................................................................................................................... 15 
2. Preparing Network For VoIP ................................................................................................... 17
  Network topology scheme .............................................................................................................. 19 
  Hardware requirements .................................................................................................................. 19 
  Topology table ................................................................................................................................. 20 
  Preparation and wiring of devices .................................................................................................. 21 
  Hostnames ....................................................................................................................................... 22 
  VLANs and VTP .............................................................................................................................. 23 
  DHCP ............................................................................................................................................... 24 
  The trunking.................................................................................................................................... 25 
  Interfaces of routers ........................................................................................................................ 26 
 

  The routing ...................................................................................................................................... 27 
  PCs ................................................................................................................................................... 28 
  Further study .................................................................................................................................. 29 
  Show running‐config...................................................................................................................... 30 
  Quiz .................................................................................................................................................. 35 
3. IP Phones SCCP ........................................................................................................................ 37
  Basic CUCME SCCP configuration ............................................................................................... 39 
  IP phone restart and reset procedure ........................................................................................... 40 
  IP phone boot process and registration ........................................................................................ 41 
  IP Communicator ........................................................................................................................... 47 
  Further study .................................................................................................................................. 49 
  Show running‐config...................................................................................................................... 49 
  Quiz .................................................................................................................................................. 51 
4. Basic Configuration SCCP ....................................................................................................... 53
  Directory numbers and buttons ..................................................................................................... 55 
  Shared line ....................................................................................................................................... 57 
  Button overlays ............................................................................................................................... 60 
  Auto assign ...................................................................................................................................... 62 
  Ephone‐dn template ...................................................................................................................... 63 
  Time and date ................................................................................................................................. 65 
  Description, name and label ......................................................................................................... 65 
  System message .............................................................................................................................. 67 
  Further study .................................................................................................................................. 68 
  Quiz ................................................................................................................................................. 69 
5. Advanced Configuration SCCP ................................................................................................ 71
  Initial configuration ........................................................................................................................ 73 
  Local directory ................................................................................................................................ 74 
  Call forwarding ............................................................................................................................... 74 
  Call transfer ..................................................................................................................................... 76 
  Call pickup ...................................................................................................................................... 76 
  Call parking ...................................................................................................................................... 77 
  Intercom ........................................................................................................................................... 77 
  Paging .............................................................................................................................................. 78 
  Call blocking ................................................................................................................................... 78 
  Music On Hold ................................................................................................................................ 81 
 

  Further study ................................................................................................................................... 82 
  Quiz .................................................................................................................................................. 83 
6. PSTN Voice Gateway SCCP ...................................................................................................... 85
  Network topology scheme ............................................................................................................. 87 
  Hardware requirements ................................................................................................................. 87 
  FXS Analog phone configuration .................................................................................................. 89 
  FXO PBX .......................................................................................................................................... 92 
  Further study ................................................................................................................................... 94 
  Quiz .................................................................................................................................................. 95 
7. IP Phones SIP .......................................................................................................................... 97
  Basic CUCME SIP configuration .................................................................................................... 99 
  IP Communicator ......................................................................................................................... 106 
  Further study ................................................................................................................................. 108 
  Show running‐config .................................................................................................................... 109 
  Quiz .................................................................................................................................................. 111 
8. Basic Configuration SIP ......................................................................................................... 113
  Directory numbers and pools ........................................................................................................ 115 
  Shared line ....................................................................................................................................... 117 
  Template ......................................................................................................................................... 120 
  Time and date ................................................................................................................................ 122 
  Description, name and label ......................................................................................................... 123 
  Further study .................................................................................................................................. 124 
  Quiz ................................................................................................................................................. 125 
9. Advanced Configuration SIP ................................................................................................. 127
  Initial configuration ....................................................................................................................... 129 
  Local directory ............................................................................................................................... 130 
  Call forwarding ................................................................................................................................ 131 
  Call transfer .................................................................................................................................... 132 
  Call pickup ...................................................................................................................................... 132 
  Call parking .................................................................................................................................... 133 
  Intercom ......................................................................................................................................... 134 
  Call blocking ................................................................................................................................... 134 
  Music On Hold ............................................................................................................................... 136 
  Further study .................................................................................................................................. 138 
  Quiz ................................................................................................................................................. 139 
 

10. Hybrid Configuration SCCP/ SIP .......................................................................................... 141
  Network topology scheme ............................................................................................................ 143 
  Hardware requirements ................................................................................................................ 143 
  SCCP ............................................................................................................................................... 144 
  IP Communicator .......................................................................................................................... 147 
  SIP ................................................................................................................................................... 148 
  Further study ................................................................................................................................. 152 
  Quiz ................................................................................................................................................ 153 
Final Quiz .................................................................................................................................. 155
  Final Quiz Answer Sheet .............................................................................................................. 166 
  Final Quiz Answer Key ................................................................................................................. 167 
Figures ....................................................................................................................................... 169 
Register of acronyms ................................................................................................................. 170 
Register of configurations ......................................................................................................... 171 
References ................................................................................................................................. 174 

 
 

REGISTER OF CONFIGURATIONS
ID Device Task Page
-------------------------------------------------------------------------------------------------------------------

ch2c1 SWITCH_A Hostname 22

ch2c2 SWITCH_B Hostname 22
ch2c3 WAN_ROUTER Hostname 22
ch2c4 CME_ROUTER Hostname 22
ch2c5 SWITCH_A VLAN 23
ch2c6 SWITCH_A VTP server 23
ch2c7 SWITCH_B VTP client 24
ch2c8 WAN_ROUTER DHCP 24
ch2c9 SWITCH_A VLANs on Trunk 25
ch2c10 SWITCH_B VLANs on Trunk 25
ch2c11 SWITCH_B Access ports, portfast 26
ch2c12 WAN_ROUTER Interface 26
ch2c13 CME_ROUTER Sub-interfaces 26-27
ch2c14 CME_ROUTER RIP 27
ch2c15 WAN_ROUTER RIP 27
-------------------------------------------------------------------------------------------------------------------

ch3c1 CME_ROUTER Telephony-service setup 39

ch3c2 CME_ROUTER Telephony-service 39
ch3c3 CME_ROUTER IP phone reset 40
ch3c4 CME_ROUTER IP phone restart 41
ch3c5 CME_ROUTER Firmware SCCP 43-45
ch3c6 CME_ROUTER Ephone-dn 45
ch3c7 CME_ROUTER Ephone 46-47
-------------------------------------------------------------------------------------------------------------------

ch4c1 CME_ROUTER Telephony-service 55

ch4c2 CME_ROUTER Ephone-dn 55
ch4c3 CME_ROUTER Ephone 56
ch4c4 CME_ROUTER Shared line mutual ephone-dn 57
ch4c5 CME_ROUTER Shared line separate ephone-dn 58
ch4c6 CME_ROUTER Preference 59
ch4c7 CME_ROUTER Huntstop channel 59
ch4c8 CME_ROUTER Button overlays 60
ch4c9 CME_ROUTER Button overlays helpdesk scenario 61-62
ch4c10 CME_ROUTER Auto assign 63
ch4c11 CME_ROUTER Ephone-dn template 63-64
ch4c12 CME_ROUTER Time and date 65
ch4c13 CME_ROUTER Description, name and label 65-66
ch4c14 CME_ROUTER System message 67
-------------------------------------------------------------------------------------------------------------------
 

ID Device Task Page

-------------------------------------------------------------------------------------------------------------------

ch5c1 CME_ROUTER Telephony-service initial config 73

ch5c2 CME_ROUTER Local directory 74
ch5c3 CME_ROUTER Call forwarding 75
ch5c4 CME_ROUTER Call transfer 76
ch5c5 CME_ROUTER Call parking 77
ch5c6 CME_ROUTER Intercom 77-78
ch5c7 CME_ROUTER Paging 78
ch5c8 CME_ROUTER Call Blocking 79-81
ch5c9 CME_ROUTER Music On Hold 81
-------------------------------------------------------------------------------------------------------------------

ch6c1 CME_ROUTER Telephony-service initial config 88

ch6c2 CME_ROUTER FXS 89-92
ch6c3 CME_ROUTER FXO 92-93
-------------------------------------------------------------------------------------------------------------------

ch7c1 CME_ROUTER Firmware SIP 100-101

ch7c2 CME_ROUTER Voice service voip, global 101-102
ch7c3 CME_ROUTER Dn, pool 102-103
ch7c4 CME_ROUTER Show voice register all 103-105
ch7c5 CME_ROUTER IP Communicator 106-107
-------------------------------------------------------------------------------------------------------------------

ch8c1 CME_ROUTER No telephony-service 115

ch8c2 CME_ROUTER Voice register global 115
ch8c3 CME_ROUTER Dn, pool 116
ch8c4 CME_ROUTER Shared line mutual dn 117-118
ch8c5 CME_ROUTER No voice register dn, pool 118
ch8c6 CME_ROUTER Shared line, preference, hunstop 119-120
ch8c7 CME_ROUTER Template 120-121
ch8c8 CME_ROUTER Time and date 122
ch8c9 CME_ROUTER Description, name and label 123
-------------------------------------------------------------------------------------------------------------------

ch9c1 CME_ROUTER No voice register global, dn, pool 129

ch9c2 CME_ROUTER Voice register global initial config 129-130
ch9c3 CME_ROUTER Local directory 130
ch9c4 CME_ROUTER Dn, pool 131
ch9c5 CME_ROUTER Call forwarding 132
ch9c6 CME_ROUTER Call pickup 133
ch9c7 CME_ROUTER Call parking 133-134
ch9c8 CME_ROUTER Intercom 134
ch9c9 CME_ROUTER Call blocking 135
ch9c10 CME_ROUTER Call blocking exempt, 24-7 135-136
ch9c11 CME_ROUTER Music On Hold 137
 

ID Device Task Page

-------------------------------------------------------------------------------------------------------------------

ch10c1 CME_ROUTER Telephony-service initial config 144

ch10c2 CME_ROUTER Ping 144
ch10c3 CME_ROUTER Firmware SCCP tftp 145
ch10c4 CME_ROUTER Firmware SCCP registration 146
ch10c5 CME_ROUTER Ephone, number and button 147
ch10c6 CME_ROUTER IP Communicator 148
ch10c7 CME_ROUTER No tftp SCCP 148-149
ch10c8 CME_ROUTER Ping 149
ch10c9 CME_ROUTER Firmware SIP tftp 150
ch10c10 CME_ROUTER Firmware SIP registration 150
ch10c11 CME_ROUTER Voice service, voice register global 150-151
ch10c12 CME_ROUTER DN, number and pool 151
-------------------------------------------------------------------------------------------------------------------
 
 

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