QA Workshop

Wo v e n B D P O
May 2018
General Information
QA Goal and steps 9.15- 11.15 AM

Break 11.15 – 11.30 AM

QA Update, Review & Challenges 11.30- 12.30
Quiz 12.30- 1 PM

✓ Please keep ur phone silent. If needed, you can go out side.

General Information
 Secure
Product

Secure product from

Restricted Chemicals

General Information
✓ QA MR Implementation
✓ Establish a competent QA Team
✓ Communication to Secure Chemicals & Yarn/ Greige from Restricted Chemicals
✓ Implement Required Chemical Test routine for Fabric
✓ Secure Chemical Management
✓ Physical Testing Lab Approval
✓ Securing FTD
✓ Lot wise physical Test implementation
✓ Provide Certificate & Required test report of you bulk production

General Information
Latest version of H&M Chemical Restrictions and implementation
toolkit are printed out and available.

Chemist has read & understood H&M Chemical Restriction &

Toolkit.

Latest version of H&M Quality Standard & Requirement is read &

understood by concerned people.

The factory distributes the H&M Chemical Restrictions to their

supplier/subcontractors

The chemical store is clean & well ventilated and protected from
direct sunlight

Storage & use of chemical is systematic (First in First out)

General Information
Supplier’s QA Organogram and responsibility

• Key Person for H&M for

QA Lab Technician
QA Manager

• Study H&M doc’s • MR Implementation

QA Chemist
overall QA issues
• Own RA • Secure chemicals & Yarn/
• QA & Production
Greige
Knowledge • Testing Knowledge
• Ownership • Own RA on fabric
• Accurate Testing
• QA Routine • Secure Production by QA
Implementation • Test Evaluation
sample and Random sample
• Problem Solving • Secure physical test
• Align QA guideline with perimeter • Chemical Management
Business responsible
• Physical Test Failure • Test routine Implement &
• Overall Follow up
• QA team empowerment Root Cause Analysis Report Evaluation
• Internal QA Audit acc. To • Documentation • Risk Factor Evaluation
H&M protocol
• Color evaluation • Root cause analysis of Failure

• Arrange Style wise Guarantee

certificate through QAM
General Information
 Consumer Health & Environment
Contaminatio Improper Improper
n Curing Neutralization

Chemical
sources
Store Processing Fabric Gmt
Chemicals

Chemicals
Greige/Yarn Chemicals

Hazardous Worker ETP Worker

chemical
Contamination

Health & Health &

Environment
Environment Environment
General Information
▪ Collect Certificate according to RSL, Valid MSDS & TDS for Chemicals
▪ Similar Certificate has collect for Yarn/ Greige in every six months
▪ For Dyed Yarn/Greige purchasing as well as subcontract deal, Test report is required

GL Format for Chemicals

Certificate have to Collect for every new version

General Information
➢ Chemical test in sample (QA sample) :
Have to do chemical Tests according to your own RA in prepared QA sample in every half
year which will be covered all type of chemicals as below example--
process Pretreatment Dyeing /printing Washing Finishing
QA Sample 1 V1 to V3 X1 to X3 Y1 to Y3 Z1 to Z3
QA Sample 2 V4 to V5 X4 to X5 Y4 to Y5 Z4 to Z5
QA Sample 3 V6 to V7 X6 to X7 Y6 to Y7 Z6 to Z7

• Vn, Xn, Yn, Zn = n number of different types process chemicals .

• Have to ensure maximum dose of each chemical in the process according to TDS
➢ Random Chemical Test: In Final Product, H&M will also pick sample randomly
➢ New Chemical Test in sample: If any new Chemical has purchased, need to do
chemical test in R&D / QA sample (product)
➢ Style wise test report: pH test per lot, Formaldehyde (baby size), Extractable heavy
metal (printed fab).
If any detection/ Failure has found in any style/ QA sample , Chemical test report is required per style
General Information
Chemical management
• In Required Temp & away from direct sunlight
• Sufficient space along with Cleaned & well ventilation
• Flammable & Toxic chemicals in Separate chamber
Store • No fire, smoking, drinking & eating are allowed
• Use rack & secondary containment to hold Chemical
• Follow BCMP

• Chemical management policy

Record • SDS are stated in local language at place Chemical in store
• SDS are complete and include all 16 points
• Containers are clearly labeled according to GHS method

• Use of chemicals is systematic (first in first out)

• Instructions & safety precautions is clearly stated
Handle • Handel according to the safety information of MSDS
• Chemicals are sealed when they are not in use
• Chemical Apparatuses are cleaned
• No cross contamination
• PPE and safety facilities have to be available in store
General Information
Main Store (Good practice)

Plastic Pallet is more preferable

General Information
Main Store (Good practice)

Tray is preferable under each rack General Information

Sub Store (Good practice)
1 2

Pic 1,2 ,3 arrangements are preferable General Information

 Dirty store
&
Direct sunlight

General Information
Flammable chemicals storing

Flammable
chemicals must be
stored separately
in designated area

General Information
Chemical Labelling

General Information
 Collect All H&M QA documents and go through properly

Declare FTD based on Development sample

Make Own RAS for specific fabrics

Secure Production based on FTD

Provide Summery report and guarantee letter to T1

Suppler before bulk delivery.

Make a good communication with garments supplier and reduce unnecessary problem and delay in shipment

General Information
 Fill All point in
Make Own Keep all the
Development FTD which is
RAS for test report
sample required for
declaring FTD in a file
specific fabric

Then All CF Again All

when production
In the test , Tear and physical
start All physical
pH test must test and
production test and pH test
be done in pH test
stage perform on first
between first perform in
Lot
and last lot Last Lot

General Information
 Own RAS sheet

FTD sheet

Development Test report

Summary report

All Test report of first Lot

Test report of All middle Lot

All Test report of Last Lot

Make file style wise and here must mention Order NO, Quantity, specific batch No. Your easy Tracking system
always preferable. Keep the fail test report, root cause analysis format and improve test report together.

General Information
 Make Own RAS
FTD must be declared on
development sample or Known Fill up all relevant parameter in FTD
Quality. If you declare based on
available sample, please make sure it If any parameter doesn’t meet, highlight as
red color in FTD
is as authentic as production.

Declare the right value on FTD which you

can meet in production

After fill up FTD B part properly send it to

H&M Concern Merchandiser & supplier

General Information
 Struggle
1. Shrinkage percentage declaration
2. pH declaration on finished fabric
3. Phenolic yellowing declaration on
light & white color
4. Pilling declaration
5. CF to Ozone test result
6. Lack of proper print information &
brush effect
Solution
1. For Denim in the B Part you will declare Shrinkage %
in 3 desire wash. T1 Supplier will check it in After
wash
2. You must declare pH result of your finished fabric
which you can maintain in your production
3. Phenolic yellowing result must be declear on light
and white color fabric
4. You must have clear conception of declaration of
pilling on different composition fabrics
5. CF to ozone must declare on light shade denim
6. You must declare right information of print such as
AOP ( Pigment/ reactive/ pigment rubber mixed etc.)
Also one side or both side brush information stated
on the FTD
General Information
Care Instruction Guideline :
Non-Denim

General Information
Care Instruction Guideline :
Denim

General Information
NOT OK SUMMARY ( 4 DEC 2017 TO 4 MAY 2018) :

Total Fail Specific Fail test for local supplier

Color Fastness

Local Supplier 5% Shrinkage

5%
40% Own Source 14%
43% Pilling
16% 60%
Foreign supplier
Appearance
17%
Others ( Tear, seam
sllipage, pull test etc)

Local Supplier Fail

12
Total Fail
10
25
8
20

15 6

10 4

5 2

0 0
Dec Jan Feb March April Dec Jan Feb March April

General Information
General Information
Latest version of all quality documents-
• H&M Quality standard & requirement (QS&R)-2017
• Lab manual
• H&M Chemical restriction (2018)
• Implementation toolkit for chemical restriction (2018)

• H&M color guide book

• Own Risk assessment
• Root cause analysis
• Format (demo) for guaranty letter
• Audit check List
• All test report H&M format

General Information
General Information
General Information
 Self Audit :
You will get a link Fill up all point with reality Validate your Audit

Updated

Self Audit can ensure chemical’ & ‘Lab assessment’ of Quality

Performance which will have direct impact on T2 SRM score Keep updated with H&M QA Routine

Secure
Quality Own
Enhance Capability of QA
Capability Score Supplier
Evaluation

Can evaluate own suppliers product securing capability

Gap
Analysis
Know Gap of understanding with H&M Audit

General Information
3rd Party Lab Testing Lead Time & Service
Present LT New LT
Service LT Cut off to Price Service LT Cut off to Price
Type receive type receive
sample at sample at Lab
Lab
Shuttle Same 11 AM 100 % Shuttle Same 11 AM 100 % Upcharge
day Upcharg day
e
Express 2 days 1.00 PM 40% up Express 2 days 1.00 PM Regular Price
charge
Regular 3 days Regular Price Regular 3 days For CF to Light and Dye transfer

Effective Date: 1st Feb, 2018

General Information
Major Failures and solution
Failure Chemicals BD PO Internal requirements
in In Fabric & In Finished
Chemicals Component Gmt

Formaldehyde -Adult Low conc. ≤ 16 ppm-20* ≤ 25ppm -

ppm 30* ppm
Formaldehyde - Zero ND (<0.02 Abs ND
(incl. 98 size, 3 years) )
pH 4.5 to 7 4.5 to 7
APEO Zero < 40 ppm < 40 ppm

• * Variation applicable for print

• In Fabric, highlighted Limits have to ensure from Fabric suppliers side

If any one fail to achieve our goal then you should take our approval to ship the goods with proper
explanation where we will keep record your data, how much you can maintain or not which will be
considered as your performance For future business
All the info.
Must be
properly
filled by the
supplier.

General Information
 Collect in every
season.Dont use
TL83- Shop Light previous cutting for new
season color
development.

D65 – Day Light

A – Light Bulb

UV Light for Can’t

checking OBA provide to
contained.
supplier.

General Information
 D65
TL83
Tolerance A light sources

Samples must not show metameres against standard. If your 1st

matching of lab –dip is metameric, need to change dyes combination &
more trial to achieve proper matching.

If found metamerism in standard itself, then we would accept close

matching in our primary light source TL83.

General Information
☑ Someone responsible for Color evaluation according to H&M´s colour guidebook.
☑ The color responsible has performed Munshell Hue test in last 6 months
☑ Has a light box which is kept in a dark room and has H&M light sources and 45 degree stand
( D65,TL83,A,UV)
☑ The lamps are changed after 1300 hours use or after 1 year (whichever comes first)
☑ Has computerized color matching system
☑ The spectrophotometer is from a well-known brand, has H&M specified set-up and accepts
.qtx files.
☑ Lux value should be meet for TL-83 & D65( 1000-1300) & A light (800-1000).
☑Keep record of lux value in every light source on monthly basis.
☑ Keep record of light installation ( opening date ).

General Information
☑ The factory work with reflectance values for lab dipping & evaluation
☑ The lab dips & bulk lots are both evaluated visually & measured with spectrophotometer
☑ The spectrophotometer has an annual calibration contract and is calibrated according to
manufacturer´s specification
☑ Factory has correct color standards in good condition
☑ Factory do bulk production according to approved lab dips. (compare lab dips with shade
records )
☑ Has Factory evaluates bulk production against H&M standard.

General Information
• Lack of information & missing test result in FTD

• Test report & Certificate has not provided to T1 suppliers

• No QA monitoring in Subcontract mill

• Spectrophotometer report missing with lab dip submission

• Too many times LAB dip submission for approval but lack of proper
communication with Color specialist

• Inhouse test report not Well organized

• LAB Technicians Certificate date expired

• Only one H&M Approved LAB technicians

• BDPO internal requirement for fabric supplier doesn’t align with whole team

• Too Old machineries used in the LAB

• Specimen & Mock up missing (GSM, Stretch and recovery, Appearance in

five time wash)

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01717570751

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