Life After Oracle Support

Teresa Chu, Director, Provincial Workforce Systems, Corporate Services, Alberta Health Services
Renee Wells, Sr. Director Product Marketing & Venice Ma, Senior Acct Executive , Rimini Street

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Legal Disclaimer

This presentation was created by Rimini Street, Inc. (“Rimini Street”) and is not sponsored by, endorsed by, or affiliated with Oracle Corporation, SAP or any
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liability whatsoever and disclaims any express, implied or statutory warranty relating to the information presented or to Rimini Street’s services, products,
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 THE OPPORTUNITY WE SAW

91% 73% 65%

Vendor profit Customers Cases not covered

margin upgrade because by Vendor Support
on maintenance support is ending
Typical Support Topology For Enterprise Customers
End Users

Internal Support
Tier 1 / Tier 2
Internal Staff
and/or
System Integrators

Ecosystem of Support Resources

Enterprise Vendor Support

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 Innovate Empower Engage

Innovation Agility

Ongoing
Ops

Not
5-10 Covered
Years

Mandatory Evolution
50% Over
Budget
$2M $1M

$800K

$600K

$600K

$4M $1M
Strategies to Consider

Stay Put & Evaluate &

Stay Current Migrate Away
Monitor Upgrade
 Keep Current  Convert to another  Stay on current  Archive latest and
 Limit/Retire solution version indefinitely greatest
customizations  Stay on current  Maintain & innovate  Upgrade on your
 Advocate with release during around the edges timeframe
Software Vendor  Plan for a long  Monitor new  Have an upgrade
conversion solutions as available roadmap in place

Total Cost of Ownership Reduction Options are Here

Stay with vendor Convert to Cloud and Stay with current stable Stay with current stable
support and keep reduce costs during platform long-term & platform and upgrade
paying Maintenance transition or fund your run the versions when ready, reduce
migration project indefinitely costs while waiting

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 Teresa Chu
Director, Provincial Workforce Systems, Corporate Services

Property of Rimini Street ©2017 | Proprietary and Confidential

Alberta Health Services
Canada’s largest Province wide Health Care System

 A fully-integrated health system in Canada

 Single health authority for Alberta with multiple legal entities Industry: Health Service
Founded: May 2008
 Serving 4.2 million Albertans, as well as to some residents of Based in: Edmonton, Canada
Saskatchewan, B.C. and the Northwest Territories. Vision:
 400 facilities throughout the province including hospitals, clinics, Healthy Albertans. Healthy
Communities. Together.
continuing care, mental health and community health facilities.
Mission:
 One of the larger employer in the province of Alberta To provide a patient-focused,
quality health system that is
 The 5th largest single employer in Canada with 108,000 employees accessible and sustainable for
all Albertans.
 9,700 Physicians and 15,900 Volunteers Values:
Compassion, Accountability,
Respect, Excellence, Safety
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Alberta Health Services
PeopleSoft Background

PeopleSoft Customer for over 15 years

Completed Initial Implementation in 2004 for 35000 employees and expanded to 110,000 by
2016.
Current PeopleSoft Application
 PeopleSoft HCM: 8.8
 PeopleTools: 8.49
 HR, Payroll, Benefit Admin, Time & Labor
 PeopleSoft Canadian Payroll: > 110,000 employees
 Stable and Mature
 Heavily Customized
 Multiple companies, multi-Jobs and heavily unionized

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Alberta Health Services
Why Consider Independent Support?

Significant Economic Pressure, public sector and economy challenges

Questioning all investments – Cost vs. Benefits
Issued RFP
Looking for:
 Experience Supporting Highly Customized Solutions
 Experience Supporting Version in Sustaining Support
 Canadian Referenceable Clients
 Flexibility to Archive
 Support for Future Roadmap

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Options and Impact
Joined Rimini in 2015
STAY ON ORACLE SUPPORT
• High Support Costs
• $ per Case
• Increase cost on Tax
Updates
• No longer receiving patches
for 8.8
• “Standard” response times
• Vanilla code supported only
MOVE TO INDEPENDENT SUPPORT
• 50% maintenance fee savings
• Assigned experienced Primary
Support Engineer and account team
• Support for at least 15 years
including payroll updates
• Fast issue resolution
• Production Code support
• Delivery of Tax updates based on
your need
• Support through the upgrade
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Our PeopleSoft Strategy Recommendations
Run the PeopleSoft Version that works for you

PeopleSoft 9.1 and Below PeopleSoft 9.2

1 Consider the value of Sustaining Support and Potential 1 Consider the value of the images being released and
of Additional fees for TLR your ability to implement those consistently

2 Upgrades are time-consuming, expensive and risky -
don’t upgrade without a compelling business case or
ROI.
2 Add new features and capabilities around your
PeopleSoft applications using best-of-breed 3rd party
solutions.

3 Archive and upgrade later or

Run your existing PeopleSoft applications
3 Archive and Run your existing PeopleSoft applications
for at least 15 years - guaranteed.
for at least 15 years - guaranteed.

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 89%
ONGOING OPERATIONS
AND ENHANCEMENTS
IT SPENDING
CATEGORIES 11%
BUSINESS
TRANSFORMATION
INITIATIVES

GARTNER, “GARTNER IT KEY METRICS DATA, 2017

IT ENTERPRISE SUMMARY REPORT,” DECEMBER, 2016.
 THE FACE OF THE

NEW HELP DESK

10-20 YEARS SAP AND
$150-$200K
QUALITY OFORACLE
FULLY
TALENT EXPERTISE
LOADED

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Questions and Answers

Visit us at our Booth today or go to

www.RiminiStreet.com
to get additional information
Q&A

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 Appendix

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A Fundamentally Different Support Philosophy
Rimini Street will keep your system running smoothly and in tax, legal and regulatory compliance

Rimini Street…
 Assigns senior engineers directly to each client
Every client is assigned a Primary Support Engineer (PSE) with an
average of 15 years of real-world experience

 Delivers 15-Minute guaranteed urgent response time

Average case response time by engineer to client less than five (5) minutes

 Works every issue based on client prioritization

Rimini Street PSEs work every cases at the client’s selected priority without any required justification

 Offers more comprehensive, relevant services

We offer many additional support services at no additional charge, including support for add-ons

 Compensates employees based on success

Company bonus program based on client satisfaction survey results and retention

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Strategy, Service, & Value Drive Change

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Supported Products

Product Lines: ALL

Releases: 9, 10,
11

Product Lines: HANA

Database and related
components
Releases: ALL

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