Name: Rio Jaena T.

Dimayuga

1. Unit of Competency: Roster staff

LO 1 Develop and implement staff rosters

1. Explain the 4 Factors to Consider When Planning Your Employee Roster

 Weekly Requirements- Your business undoubtedly has its own sales trends,
busy periods and rush hours, whether you work in hospitality, retail or
services. If we consider the weekly requirements it could help you to easily
develop a staff roster. Weekly requirements helped you to determine the
number of workers you needed in a particular day. If you’re a coffee shop
owner, you’re more likely to see sales at the beginning of the day when
people are rushing to pick up their morning coffee, so keep a few extra staff at
hand and adjust their shifts accordingly.
 Employee size and shift length- This is related also in number one factor
which is Weekly Requirements. We should also consider the employee size
and their shift length. Like for example, during the pandemic there are lot of
business that slow down their operation so this means that the required size
of their employee is also affected as well as their shift length in the work.
 Rotational vs. Fixed Shift-Fixed shifts and rotating shifts are both “shift work,”
but the difference lies in the stability and constancy of the employee’s
schedule. Say an employee is hourly, and they work Monday through Friday,
from 9 to 5. If no one asks them to take a different shift, they have a fixed
shift. But if that shift changes from week to week or month to month, that
employee might have a rotating shift.

 Day offs-Even employees with the most experience want a few days off.
Managers would be wise to grant those days, especially if they rely on these
employees to fill schedule gaps. The ability to handle time-off requests online
is an advantage for everyone. Although the needs of the company are
important, denying or forgetting requests can impact daily attendance
negatively. Some employees may begin to call in sick or one day hand in their
resignation.

2. Why Rotating Roster in the Hospitality Industry is important?

 A rotating schedule is an employee scheduling system that enables workers
to move through a cycle of working different shifts. The opposite of a rotating
schedule is an unchanging/fixed schedule where employees' schedules do not
change for a long time.
Let's say your restaurant operates or remains open from 8 a.m. to midnight,
as is the norm with most restaurants. Let's also assume that you have two 8-hour
shifts daily, one running from 8 to 4 p.m., and the second one running from 4 p.m. to
midnight.
With a fixed schedule, you'd have two teams; team 1 working day, and team 2
working nights, and that's it everybody knows their place. With a rotating schedule,
the two teams get to swap shifts after every few days or weeks the night team gets
to work during the day and vice versa.

 Team members are not equal when it comes to skill and experience some are
quicker, others are more experienced at handling difficult customers, etc. Rotating
shifts allow for the opportunity to pool together different levels of skill, and
experience, on a single team. Balancing shifts, in terms of skill level, provides
opportunities for less experienced team members to learn from their more
experienced counterparts.
 Servers earn most of their money through tips, and that's a well-known fact.
Now, consider this; not all shifts are equal, some restaurants may be packed
during dinnertime, but not quite busy in the afternoon or vice versa. That
means your servers will not earn the same amount in terms of tips one team
will always pocket more than the other, and that's not fair.
A rotating schedule can help balance work hours and keep your
servers happy. For example, you could have team 1 cover the higher paying
shifts for 2 weeks, after which team 2 takes over. By doing so, every server
has an equal opportunity to work both low-dollar shifts and high-dollar ones
regularly.
The downside of this kind of arrangement is that it can affect employee
sleep patterns. The human body has an internal clock which can get disrupted
with shift work. To make things easier for your employees, you may consider
giving them at least 2 to 3 days off between shifts.
Employees may be able to adapt to a rotating schedule more easily if
 rotated in a clockwise pattern. Knowing what their work schedule is ahead of
time can also help them plan their sleep schedule more effectively.

 Rotating schedules provide employees with an opportunity to gain experience

working different shifts. Some shifts are more demanding than others, and
they all come with different challenges.
When some employees cover less demanding shifts, they may have a
bad experience the first time they are scheduled to cover a demanding
timeslot. With a rotating schedule, all employees gain the training/experience
needed to understand the ebb and flow of business, and can, therefore, be
counted on around the clock.

LO 2. Maintain staff records

1. Why It's Important to Keep Accurate Employee Records

 It goes without saying that you need to know which of your employees is in
the building in case of a fire or other dangerous situation, but many
employees take other elements of their staff’s health and safety less seriously.
Employee records can include details of disabilities or conditions that may
affect your workers’ capabilities of doing certain jobs, so it’s very important
that these matters are added to their confidential records. Also, it’s very
helpful for you to know what training each member of staff has undertaken,
particularly when it comes to matters of first aid or undertaking physical tasks
that require a certain level of health and safety certification. If you’ve got
access to all this information, managing your team will be a lot easier and less
stressful.

 If staff within your company regularly liaise with members of the public or
employees of other companies as part of their work, it’s really important for
you and other authorised team members to be able to access up to date
information about their position. It may be that they have been having ongoing
conversations with certain individuals as part of their roles, and so if they
change telephone extension, for example, it’s vital that their new number is
recorded. They may even move to a different department or leave the
company, which means you’ll need to update their records to reflect this as
 soon as possible to enable you to provide information about the new point of
contact.

 Keeping up to date records of staff training and qualifications will benefit your
employees as much as it does you and your wider company. If you know
exactly what stage each team member has reached in terms of their
experience and official qualifications, it will be a great deal easier for you to
see which individuals require further development and which can already offer
your company more in terms of expertise. You’ll also have a better idea of
specialisms if you need to delegate tasks, plus you’ll be able to see which of
your team can be safely authorised to undertake more dangerous or sensitive
duties.

 Staying on top of staff holiday requests can be a real nightmare, and double-
booking can be embarrassing and may just put you in a difficult position.
There are systems available to help you log employee holiday requests as
and when they are made, as well as recording other planned absences such
as maternity leave to ensure you’ll have the right amount of cover.

 You trust your staff to log correct hours on their timesheets or arrive and leave
at their allotted time each day. However, on busy weeks – particularly with
shift-based jobs – sometimes it can be hard for them, and you, to keep track.
Keeping an automated electronic record of their working hours in real time,
day in and day out, through the use of a time and attendance management
system, can really streamline this process. In turn, this will assist you in
generating information for payroll.