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S01328 BM101B Final Assessment

Section 1

1. Economic environment
Due to the covid pandemic and most imposed locked down, the south African
economy went into recession and a lot of people went jobless thus lowering
the disposal income of these consumers who then cut their expenditure by not
affording to buy Spur Group’s products .The government responded by
lowering interest rate which has become an opportunity for spur corporation to
borrow money and expand the business and also consumer demand is rising
due to this lower interest thus affording spur corporation products and
services.

Technology environment
Technology has changed everything about how Spur Corporation conducts its
business. Spur corporation can take advantage of this deployed of 5 g
network in south Africa by developing mobile Apps which enables customers
to book food online and conduct online payment thus facilitating dial delivery.
Natural environment
Global warming has now become a reality we have seen droughts, cyclone
idai .Spur corporation must be ethical in its dealing by avoiding using plastic
bags which are using non-recycleable.The group must make use all its
outlets implement and use paper bags in order to conserve the environment.
When spur is seen as caring for the environment it will attract more customers
thus increase in sales and profitability

International Environment
“When Europe sneezes the world catches the flue”. The world is now linked
operating as a single unit the corona virus which started in china has
negatively affected Spur Corporation due to the fact that during the 21 days
lockdown it closed some of it outlets leading to a loss of revenue.
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S01328 BM101B Final Assessment

Section 2

2. Insurance companies for example ZImnat can make use of the sales orientation
by using aggressive selling techniques such as the hard sell. But However in order
for companies to grow ,survive they must meet the needs of the customers by
understanding what customers really want .In today era Companies such as Zimnat
must use Marketing Orientation approach since sales orientation cannot adequately
identify the need and wants of customers .

3. An intensive distribution is used for those product such as toilet papers .Which
customers don’t use too much time making a decision .Products distributed using
this strategy are usually lower priced such as bread as customers are price sensitive
to bread. Usually it is used together with an undifferentiated targeting strategy,
targeting the whole market this a single product bread

4. Retailers such as First pack in Zimbabwe make use of Omni channel they
integrate different methods of shopping such as online, brick and mortar and using a
phone. Its main advantage is that your cater for those customers who want to do
shopping in the comfort of their homes and its disadvantage is its complex and
complicated to manage and integrate online and offline payment systems.
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S01328 BM101B Final Assessment

Section 3

5 Central commercial bank requires that all documentation is required before an

application can be submitted and also the operators who run proof machines re-run
each teller’s work to check accuracy and then route the work through clearing thus
doing pre control to anticipates and prevents errors . They proof machines in the
Commercial bank department once the moment errors are identified, the process is
stopped,

6. The two example includes the following

 Check filers are responsible for filing thousands of checks and deposits in the
proper file, checking signatures for accuracy and preparing the cancelled
checks for monthly bank statements.
 employees deal with other errors that have occurred, such as incorrect bank
statements or balances or queries about unsuccessful credit applications

7. Post control is being applied at the end product in the Commercial central bank
where people must answer phone calls from tellers who need to verify balances
before cashing a check or processing a savings withdrawal. This process of
checking on balances before releasing funds minimises the risk to the organisation.

8. Central Commercial Bank consider the cost-benefit approach in assessing the

value of its controls since Employees at Central Commercial Bank believe that
controlling processes not only minimises the bank’s risk and increases profits, but
also ensures high levels of customer satisfaction.
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S01328 BM101B Final Assessment

Section 4

9. To: Ministry of Trade and Commerce Zimbabwe

From: Gift Simau

Report 1:

The nature of the modern business environment.

The modern business environment known as the Macro environment is now very
volatile than before .The subgroups of the environment which include political,
economic, social, natural and technological environment are changing faster than the
organisations. For Organisations in Zimbabwe such as Econet wireless to survive
they must quickly adapt those these changes and have flexible structures and
respond quickly to these changes .

Report 2:

The assumptions and description of the systems approach to management

Organisation are regarded as open systems example econet wireless .Econet

wireless takes inputs from the environment such as labour (graduates, raw materials
) and those these inputs using the management functions of planning, organising,
leading and control to give outputs of service like voice calls ,data bundles ,Eco cash
and Eco sure .

Report 3

The impact of the COVID-19 pandemic on business operations.

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S01328 BM101B Final Assessment

Covid 19 has negatively affected business operations .During the lock period other
organisation closed down for example the company I was working in was just a start-
up it closed down and stopped operation. Businesses incurred losses since sales
were very low and other were paying salaries to people who were not at work
.However technology companies such Econet saw an increase in their sales as most
people were encouraged to work from home. Econet took advantage of this by
providing 8 gig data for RTGS$600 which was affordable.
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S01328 BM101B Final Assessment

Section 5

10 Toys for Africa is a profit making, private limited company ,medium sized
organization .

11. There are 3 level of management for Toys for Africa

Top management level

.Themba is at the top management level and is responsible for setting long term
goals ranging from 3 to 10 years for toys for Africa.Themba is responsible for the
overall direction of the organization.

Middle management

Consist of Busi for sales and marketing, Joe for production and operations and
suzie for finance.These middle managers are between top management and
operational managers. They develop tactical plans ranging from 1 to 3 years .

Operation level management

Consist of Mpho sales team leader ,and Paul and pumba .these guys implement the
strategies developed by Themba. Their plans range from 1 month to a maximum of 1
year .

12. Joe in the operations department, is responsible for implementing the Toys for
Africa strategy and operational planning

13. Themba must fulfil these following roles

 Entrepreneur Themba must be creative and think of other innovative ways

of developing dolls and toys
 Disturbance handler –Themba must try to manage conflict if it arise
between Busi and suzie regarding financial resources
 Resource allocator – themba must equally allocate resource to Busi
,Suzie, and Joe
 Leader –themba must motivate all employees in the organization to give
their best for toy for Africa to achieve its goals
14. Themba must develop conceptual skills in order to understand abstract
ideas
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S01328 BM101B Final Assessment

Section 6

15

 For Sappi organising has facilitated the effective allocation of resources

between the different regions which Sappi operates in .
 Organising reduces conflict for sappi as each department will know what is
being expected from it .
 Organising has created a framework for Sappi to meet its Objectives and
goals thus why sappi started as a small organization and grew to become a
multination company
 Organising has created Effective Communication between all regions Sappi
operate in.

16 .Organisational structure will enable Sappi to provide guidance to all employees

by creating channels of communication that govern the workflow of Sappi. It will
make is easier for Sappi to add new Position example Research and development .

17.It is based on region e.g. Southern African region

18.

Functional structure Divisional structure

Arrange task by business function divisional structure arrange its divisions
example Sappi -Marketing manager ,HR according to the specific demands of
manager products example Sappi southern
Africa, Sappi Northern Africa

Functional structure is used by Sappi Sappi now engaged in business in

when it was a start-up since it had low several different markets, the company
level of diversification could adopt a divisional organizational
structure.
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S01328 BM101B Final Assessment

Section 7

19

Opportunity entrepreneurs Necessity entrepreneurs

Start a business a by seeing an
opportunity in the market example strive
Masiwa, Sir Richard with his Virgin brand
.
Opportunity entrepreneurs grow their
business for example econet wireless is
the largest telecommunications company
in Zimbabwe it grew .
Start a business because they graduate
and could not find employment example
owners of tuck-shop, street vendors
Once the graduate has find a job he
studied for he will discontinue his
business

20. Decentralisation is a better method to make management decisions than

centralisation because lower level workers who are in touch with reality ,with what is
happening on the ground are able to provide quick and reliable information and
decision in line with the fast changing business environment .

21. Authority follows from one direction because it come from the top management
level down to operational level whereas power is different from authority .A person
may have power with authority. Authority is the legitimacy to govern. to make people
obey you. They are different types of power a person may have Coerce power by
using force or expert power due the fact that am an expert in my field .

22. Maslow hierarchy of needs

Physiological needs

To reduce labour turnover I will give the employees a salary which enables them for
afford rentals, food, and clothing .If the organisation has houses I will provide
employees with a two bed house with a toilet .By this I have satisfied his
physiological needs and new needs emerge

Safety and security

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S01328 BM101B Final Assessment

I will pay for him life assurance, medical aid and provide employees with a work suit
and helmet that will enable employees work to be easy in the factory .At the
company house the are staying I will put alarms and security cameras

Social needs

I will open a bar in which employees may drink beer after work and weekends . I will
great and allow informal groups which these employees we be part of

Ego needs

I will empower these workers to do their jobs with less supervision and being
independent. I will do competition for the employee of the month so as to motivate
them .I will also promote them if they excel in their present roles

Self-Actualisation

Difficult to reach but will make employees attend Motivational speeches for them to
achieve their full potential.