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SM-14

DeepClean Magic Mop (Go to Market Strategy)

Background: DeepClean is a magic mop that cleans any surface and also kills bacteria with its
unique hot air functionality. Not for nothing was it called Magic Mop. You got to see it to believe
it. The product operates on battery. It was light and easy to navigate. Sturdy and safe to be
entrusted to the servant-maid. The product was priced at Rs.12000 and the estimated market
potential for the product category was 30000 units per month.
DeepClean wanted to achieve 30% + market share in this new product category with steam
innovation and had to contend with 4 competitors who like deep clean were also had strong
market reach/presence in household appliances
Channel Evaluation
The company was evaluating 2 channel routes
a) Distributor: Appointing distributor to reach and Sell thru multi-brand appliances stores.
Expected channel margin 15 % (5 % for distributor and 10% for Retailer). The company expected
to reach 1250 outlets from a universe of 2000 outlets in the selected geography and with an
average off take of 8 units per outlet to achieve sales of 10000 per month.

b) DSA: Selling thru Direct Sales Agents who employed Sales executives to sell the product.
Expected commission to the DSA was Rs.2500 per sales. It was expected that the monthly sales
productivity of the SE would be 8 units on an average.
DSAs Operating Cost: SEs salary at Rs.9000 as salary and a commission of Rs.500 per unit. Other
operating cost of the DSA (most of which was fixed) was Rs.50000.
On an Average each DSA had 10 Sales executives on their rolls. If this channel is adopted the
company expected to engage 100 DSAs (total 1000 SE) to achieve 10000 Sales units per month.
The sales projection with both the models was on the assumption that the product will find good
acceptance and could well be at 50% of the projected level, if acceptance was not immediate
Inventory
Distribution: Unpaid Inventory at channel was estimated at 1.5 months average monthly sales
DSA: Inventory at channel was estimated at 7 day’s average monthly sales
Advertising
To simplify analysis of the advertising cost let us look at 2 models:
a) DSA model will require Minimum advertising of Rs.10 lakhs per month to create credibility
b) Distribution model will require minimum advertising of Rs.50 lakhs per month to generate
interest and pull.
Questions
1) On what parameters should DeepClean evaluate the 2 channels and how do they compare?
2) What is your recommendation--- highlight the decisive key factors?
3) If the demand potential is revised to 1 lakh units per month how would your recommendation
change?

Case Prepared by Prof. Surya Mahadevan for class discussion

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