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May – June 2020

ISSN: 0193-4120 Page No. 17220 - 17229

The Effect of Psychological Capital on Work


Engagement: Employee Well-Being as a Mediator
Laila Meiliyandrie Indah Wardani1, Suci Wulandari2, Pratiwi Triasti3, Agnis Sombuling4
123
Faculty of Psychology, Mercu Buana University.
4
Faculty of Psychology and Education, Universiti Malaysia Sabah

Article Info Abstract


Volume 83
Page Number: 17220 - 17229 Human resources have an essential role as a factor that supports the success of the
company, where companies are also required to prosper their workers then how
Publication Issue: workers can be attached to the company. In this study, work engagement is one of the
May - June 2020 factors, namely personal resources; some typical personal resources are in
psychological capital that affects work engagement, such as self-efficacy and optimism.
Then psychological capital also affects employee well-being, where one's positive
condition influences the welfare of workers. Thus the employee well-being factor also
influences work engagement with the welfare of good quality in the workplace. The
purpose of this research is to find out the role of employee well-being as a mediator in
the relationship between psychological capital and work engagement. Data analysis
Article History techniques in this study there is a mediation regression analysis of model 4 by Hayes.
Article Received: 1 May 2020 Respondents in this study were 235 private company workers in Greater Jakarta. The
Revised: 11 May 2020 results of this study indicate there is a role of employee well-being as a mediator in the
Accepted: 20 May 2020 relationship between psychological capital with work engagement. The study
Publication: 24 May 2020 conducted to cover the gap in the previous research.
Keywords: Employee well-being, Psychological Capital, Work engagement, Workers.

I. INTRODUCTION found there are several factors of work


engagement, namely job demands, job resources,
In the world of work Human Resources (HR) is an and personal resources (Wardani & Fatimah,
essential factor in the progress of a company, 2020). Personal resources refer to the
employment as an HR directing goals for the characteristics possessed by employees, such as
company, will it lead to high or low success? In personality, nature, age, and some typical ones,
contrast to other resources, workers are particular namely self-efficacy, organizational-based self-
resources because they have behaviors and esteem, optimism, and personality (Wardani &
feelings as well as personal reasons and goals. Anwar, 2019).
Therefore, human resource management becomes Typical of these personal resources is in
a significant thing in carrying out the company's Psychological Capital (Psycap). Psycap owned by
operations. employees consists of four dimensions of the
The engagement has an essential role in the effort character of self-efficacy, hope, resilience, and
to achieve an organization's success, because optimism. Psycap owned by workers can increase
work engagement includes aspects that include the potential values of employees in various ways,
positive emotions, full involvement in work, and such as taking a different perspective, appreciating
characterized in three main dimensions, namely situations and changes more positively, being able
vigor, dedication, and absorption (Bakker, to take chances, being able to adapt or adjust and
Schaufeli, Leiter, & Tarris, 2008). Talking about being able to improve their welfare (Avey,
variables related to work engagement, Bakker Luthans, Smith, & Palmer, 2010).
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Based on the 2015 Asian Productivity Workers are also comfortable in working and then
Organization (APO) data, productivity per feeling and getting well-being. Based on what has
Indonesian worker reached USD 24.3 thousand been explaining above, researchers are interested
(Sekretariat Nasional Asean-Indonesia, 2018). in developing the scientific properties of the three
The productivity was two times higher than variables, namely Work Engagement,
productivity in 1990. It means, for 25 years, Psychological Capital, and Employee Well-Being.
Indonesia's productivity grew by 3.1% per year. There have not been many previous studies
From the data, does the percentage of growth has discussing these three things together. This
added value for improving the welfare of research is like a speck of dew in the Sahara given
Indonesian workers. Therefore, with the the importance of these three variables to cover
expectation that the quality of human resources the gap of the previous research, and the
following the criteria needs to improve the quality researcher wants to examine further whether
of employees, in fulfilling this employee welfare Employee Well-Being has a role as a mediator in
must be Employee Well-Being. Employee Well- the relationship between Psychological Capital
Being (EWB) defined as employee quality of life and Work Engagement.
and psychological status at work (Siegrist,
Wahrendorf, Knesebeck, Jürges, Börsch-Supan, II. METHOD
2006) and overall well-being, job satisfaction, and
emotional exhaustion (Vanhala & Tuomi, 2006). In this study, the sample consisted of 235 private
Ilies, Schwind, and Heller (2007) stated that company workers in Greater Jakarta. Where 135
improving the welfare of workers is considered are female respondents and 100 men, who asked
very important. to fill out the questionnaire. This study uses three
According to Juniper (2010), the definition of measuring instruments, namely, Employee Well-
Employee Well-being (EWB) is part of the being Scale (EWB Scale), Implicit Psychological
welfare obtained by an individual from a job that Capital Questionnaire (IPCQ), and Utrecht Work
is influenced by the work environment. Employee Engagement Scale (UWES). The following are the
Well-being has three dimensions, namely, blueprint results from each measuring instrument.
satisfaction with life well-being, workplace well- The Employee Well-being Scale (EWB Scale)
being, and psychological well-being (Juniper, adapted from (Zheng, Zhu, Zhao, & Zhang, 2015)
2010). Life well-being is an individual's consists of 19 items. Here are the results of the
perception of the experiences experienced during employee well-being blueprint:
his life. Workplace well-being defined as the Table 1
Blueprint measurement of employee well-being
sense of prosperity achieved by employees from Dimension Sample item No Item
work done, while psychological well-being refers LWB I feel satisfied with my life 1, 4, 7, 10,
to the state of psychological function felt by 13, 16
someone. Moreover, several factors are salary, WWB I am satiesfied with my 2, 5, 8, 11,
work responsibilities 14, 17
incentives, bonuses, and health services.
PWB I feel I have grown as a 3, 6, 9, 12,
Thus, the company's expectation of improving the person 15, 18, 19
quality of the company through HR requires the
existence of Psychological Capital and Work
Engagement in the employee's employment, it is The Utrecht Work Engagement Scale (UWES)
crucial for the company and considered for the which adopted from (Schaufeli & Bakker, 2003)
benefit of developing the company's business.
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Consist of 17 items. Please follow the result of validity. Those three measurement instruments
work engagement blueprint as below: already passed from the reliability test with a
Table 2. Blueprint measurement of Work score of Cronbach Alpha more than 0.7. The
Engagement following are the results of Cronbach's Alpha
Dimension Sample item No Item value in table 4.
Vigor At my work, I feel 1,4,8,12,15,17
bursting with energy Table 4. Coefficient reliability
Dedication I find the work that I do 2,5,7,10,13
full of meaning and
No. Cronbach’s Alpha
purpose
Research of
Absorption Time flies when I am 3,6,9,11,14,16 Dimension Previous Present
Variable ite
working Research Research
ms
Vigor .868
The Implicit Psychological Capital Questionnaire Work
Engagem Dedication 17 .877 .868
(IPCQ) which adopted from Harm, Krasikova, ent
and Luthan (2018) Consist of 24 items. Please Absorption .908
find the result of the psychological capital Efficacy .750 .888
blueprint as below: Psycholo Hope .676 .885
gical 24
Capital Resilience .689 .885
Table 3. Blueprint measurement of psychological Optimism .826 .887
capital
Dimension Sample item No Item Life Well-
.895 .883
being
Efficacy Feeling confident and self- 1,9,17 Employe
assured in their ability Workplace
e Well- 19 .874 .876
Hope Believing that they can 3,11,19 Well-being
Being
accomplish their goal Psychological
Resiliency Believing that they can 5,13,21 .878 .872
Well-being
bounce back from any
setbacks that have occured
Optimism Expecting good thing to 7,15,23 The analysis in this study is a mediation
happen in the future regression analysis of model 4 v3.0 process by
Filler Item 2,10,18,4,12,20,6,14,22,8,16,24
Andrew F. Hayes, Ph.D., independent t-test
analysis, and ANOVA oneway.
The three measuring instruments have already
tested for validity; in this study, a back-forward III. RESULT
translate process carried out on the measuring
instrument to used. The process was conducted by Descriptive Analysis
three people who were fluent in English by This study consisted of 235 respondents
translating those instruments into Indonesian and consisting of 135 (57.4%) female respondents and
then re-translated into English. The first person 100 female respondents (42.6%). Respondents
will translate from the original language to the with the range age of 19-30 years as many as 173
subject of research (Indonesian). The second people (73.6%), then respondents with the range
person will translate the results of the translate age of 30-50 years as many as 58 people (24.7%),
(first person) to the language of origin of the respondents with the age of 50 years and over
measuring instrument (original language). there are four people (1.7%). Then found 72
Furthermore, this study conducted an expert graduated from Vocational High School (SMK)
judgment by five experts in psychology as content (30.6%), 39 graduated from Diploma (16.6%),

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118 graduated from Bachelor (50.2%), six Mean = 48.86; SD = 6.81. The result indicate that
graduated from Master (2.6%). Then 163 people the work engagement (WE) of respondents in
(69.4%) work for less than five years. After that this study are above average, it is known that the
98 respondents (41.7%) married, 131 respondents hypothetical Xmax = 85; Xmin = 17; Mean = 51;
were single (55.7%), 6 respondents were widowed SD = 11.33. While the empirical Xmax = 85;
/ widower (2.6%). Moreover, there are 48 people Xmin = 25; Mean = 62.57; SD = 11.04.
(20.4%) with 5-10 years of the working period, 24 Furthermore, based on table 6. the result also
people (10.2%) with more than ten years of shows the categories range of respondents based
working period. on EWB, 1 respondent (.4%) in low category, 44
The descriptive analysis used to determine the respondents (18.7%) in average, and 190
frequency of data that has been collected and respondents (80.9%) in high category. While
processed. From this analysis, we can see a based on Psycap, the resulf also shows the
summary of the conclusions obtained in general. categories range of respondents, 4 respondent
In this analysis, there are descriptive data from (1.7%) in low category, 41 respondents (17.4%) in
employee well-being, psychological capital, and average, and 190 respondents (80.9%) in high
psychological empowerment. The descriptive category. Moreover, the resulf also shows the
analysis used to determine the frequency of data categories range of respondents based on WE, 8
that has been collected and processed. From this respondent (3.4%) in low category, 94
analysis, we can see a summary of the respondents (40%) in average, and 133
conclusions obtained in general. In this analysis, respondents (56.6%) in high category
there are descriptive data from employee well- Table 6.
being, psychological capital, and work
Range Frequency Percentage
engagement. Descriptive analysis following in Scale Categories
H E H E H E
table 5. 19- 28-
L 1 25 .4 10.6
39 63
Table 5. Descriptive analysis 40- 64-
EWB A 44 185 18.7 78.7
65 82
Xmin Xmax Mean SD 66- 83-
Scale Hi 190 25 80.9 10.6
95 91
H E H E H E H E
12- 12-
L 4 26 1.7 11.1
EWB 19 28 95 91 52 72.46 12.67 9.55 28 42
29- 43-
PCQ A 41 178 17.4 75.7
PCQ 12 12 60 60 36 48.86 8 6.81 44 55
45- 56-
WE 17 25 85 85 51 65.25 11.33 11.04 Hi 190 31 80.9 13.2
60 60
Legend : H: Hypothetic; E: Empirical 17- 25-
L 8 40 3.4 17
40 52
Based on the categorization table 5, The result 41- 53-
WE A 94 167 40 71.1
62 74
indicate that the employee well-being (EWB) of
63- 75-
Hi 133 28 56.6 11.9
respondents in this study are above average, it is 85 85
known that the hypothetical Xmax = 95; Xmin = Legend : L: Low; A: Average; Hi: High; H: Hypothetic; E:
Empirical
19; Mean = 52; SD = 12,6. While the empirical
Xmax = 91; Xmin = 19; Mean = 72,46; SD = Inferential Analysis
9,55.. The result indicate that the Psychological Furthermore, in this study to determine whether
Capital (Psycap) of respondents in this study are the Mediator employee well-being variable has a
above average, it is known that the hypothetical role in the relationship between the variable X1
Xmax = 60; Xmin = 12; Mean = 36; SD = 8. (psychological capital) with the Y variable (work
While the empirical Xmax = 60; Xmin = 12; engagement), a mediation regression analysis

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using PROCESS v.3.0 model no 4 conducted by capital and work engagement is .2650 (p <.001)
Andrew F. Hayes. From this analysis obtained with a value of R = .4836 and R2 = .2339 (p <.05),
the model feasibility test value or F value, the which means psychological capital influences
value of the regression coefficient or the value of work engagement by 23.39%. Then it can also be
t, the value of the coefficient of determination, seen that psychological capital also has a positive
and the regression equation. This analysis will relationship with employee well-being with the
also produce mediation results through a single relationship value of the two variables (a) of .8579
intervening variable (M), namely employee well- with a value of R = .6122 and R2 = .3747 (p <.05)
being. The following are the results of the which means psychological capital affects
analysis of the PROCESS v.3.0 matrix model 4 employee well-being by 37.47%. Furthermore, the
by Andrew F. Hayes, which summarized in direct relationship between employee well-being
Table 7. and work engagement is also a positive
Table 7. Result of Mediation Analysis relationship where the value of the value (b) is
Consequent .6046 with a value of R = .6363 and R2 = .4048 (p
Antecedent M (EWB) Y(WE)
<.05) which means that employee well-being
affects work engagement by 40.48%.
Coeff. SE P Coeff. SE P
Furthermore, from the diagram above, it can be
X (Psycap) a .8579 .0726 <.01 c’ .2650 .1038 <.01
seen that the employee well-being in this study
M (EWB) ---- ---- ---- b .6046 .0741 <.01
acts as a partial mediator in the relationship of
305.3 35.81
Constant iM <.01 iY 58.079 46.380 <.01 psychological capital and work engagement,
90 6
R2 = .3747 R2 = .4048 where the direct relationship between the two
F(1.233)=139.6468;p<.01 F(2.232)=78.9085;p<.01 variables is equal to .2650. However, the value
will increase if the psychological capital first goes
The coefficient of determination explains through the employee well-being before work
the variation of the influence of independent engagement with the indirect effect (c) value of
variables on the dependent variable. The .3201 (p <.001). There is a BootLLCI value of
coefficient of determination obtained by looking .2083 and BootULCI of .4510 with a 95%
at the output R2 or Adjusted R-Square; with
percentile bootstrap confidence interval. This
mediation analysis, the steps taken to estimate the
paths a, b, c 'and ab. Paths a and b are direct and result shows that the value of the relationship
indirect effects, while path c is direct effects, here between psychological capital and work
are the estimation results in the mediation model engagement can increase if the relationship
described in the following diagram: between the two variables first mediated by
employee well-being.
EWB From the explanation above, it concluded that the
a = .8579 b = .6046 three variables in this study have a positive effect
between variables, which know that if the value of
one variable is high. It will make the value of the
PSYCAP WE
c = .3201 (c’ = .2650 ) other variables also higher, and vice versa, if the
value of one variable is low, it will make the value
Figure 1. Result of mediation regression of the variable others also become low.

From the diagram above it can be seen that the


direct relationship (c ') between psychological
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Table 8. Matrix Correlation of Dimension


DIMENSION 1 2 3 4 5 6 7 8 9 10
1.PCQ_EFFICACY 1
2.PCQ_HOPE ,728** 1
3.PCQ_RESILIENCE ,607** ,758** 1
4.PCQ_OPTIMISM ,675** ,811** ,880** 1
5.EWB_LWB ,457** ,444** ,384** ,364** 1
6.EWB_WWB ,389** ,470** ,447** ,426** ,705** 1
7.EWB_PWB ,550** ,652** ,565** ,561** ,615** ,697** 1
8.WE_VIGOR ,439** ,537** ,478** ,454** ,529** ,595** ,654** 1
9.WE_DEDICATION ,427** ,540** ,519** ,512** ,525** ,694** ,633** ,827** 1
10.WE_ARBSORBTION ,196** ,241** ,228** ,229** ,246** ,355** ,341** ,658** ,583** 1
**. Correlation is significant at the 0.01 level (2-tailed).

From the several dimensions of the variables Education


studied also showed that the correlation matrix
value is quite high and very significant as the Working
dimensions of the variable employee well-being. 34.166 .278 .757
Period
The most significant relationship is psychological
Marital
well-being with psychological capital variables is 151.652 1.246 .289
the hope dimension with the value of coefficient Status
.652 (p > .001). Then to test whether there are Based on table 9, it is known that the age factor on
significant differences in the mean value in a group the work engagement variable has a mean square
compared to other groups, and in this test used value of 18.060, F = .147 (P>.05), then the last
Analysis of variance or ANOVA. The following educational factor has a mean square value of
analysis based on each variable: 303.454, F = 2.538 (P>.05 ), then the factor of
service life has a mean square value of 34.166, F =
Table 9. Result of Anova 0.278 (P>.05). While the last marital status factor
Mean
Variable Demographic F Sig has a mean square value of 151.652, an F = 1.246
Square (P>.05), this shows that there is no difference in
Age 74.478 .815 .444 work engagement based on age, last education,
years of service and marital status.
Last
151.460 1.675 .173
Education IV. DISCUSSION
EWB Working
90.688 .994 .372 This study shows that employee well-being as a
Period
partial mediator, the results of this study are where
Marital
129.086 1.421 .244 the value of the relationship between psychological
Status
capital and work engagement can increase if the
Age 35.200 .756 .470 relationship between the two variables first
Last mediated by employee well-being. This result can
65.920 1.427 .235
Education occur if it is related to the working conditions of
Psycap Working employees in greater Jakarta having a pretty good
78.656 1.704 .184 work cycle starting from safe environmental
Period
conditions, and conditions of working hours
Marital
14.994 .321 .726 accordingly. Where employees who have positive
Status
psychological conditions by having the confidence
Age 18.060 .147 .863
to succeed, make positive attributions, persevere
WE
Last 303.454 2.538 .057 towards goals, and have the resilience to achieve
success. Then it will affect how mental endurance,
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the level of dedication, and a strong bond at work can make themselves depressed about the demands
will be a sense of difficulty with separating from of actual work.
work. This influence will increase if there is Then it can also be seen that psychological capital
satisfaction with the welfare of employees in the also has a positive relationship with employee well-
work environment. being (a). These results indicate that a person with a
This study also shows that shows a positive high psychological capital value will have a high
relationship between psychological capital and employee well-being value as well, and vice versa,
work engagement. Therefore this can show that someone with a low psychological capital value
psychological capital is one of the factors that can will have a low employee well-being value as well.
increase one's work engagement. This can happen This study relates to the more positive
itself is also quite good in striving for the welfare of psychological state of a person, the quality of life of
its employees such as providing appropriate employees, and psychological status in the
salaries, adequate benefits, and opportunities to workplace getting better than before.
have a good career in the company, to increase the Furthermore, the direct relationship between
level of psychological capital of the employees and employee well-being and work engagement, there
ultimately also will have a positive impact on the is also a positive relationship (b). Based on these
work engagement of private company workers in results, it can seem that someone with a high value
greater Jakarta. The findings of this study are of employee well-being will find the value of work
consistent with previous research on "Work engagement as well, and vice versa, someone with a
Engagement and Psychological Capital in the low value of employee well-being, the value of
Italian public administration: A new resource-based work engagement will be low too. In a study
intervention program" with research variables, conducted by Kanten and Yesıltas (2015) showed
namely Work Engagement and Psychological that perfectionism positively affected work
Capital, found that a positive relationship between involvement and psychological well-being, while it
constructs both before and after the intervention. did not directly influence emotional exhaustion.
This shows that Psychological Capital has strong Also, perfectionism negatively affects
and generally rooted connections with Work Psychological Well-Being, but negative effects do
Engagement, and people who have good not have a direct effect on Work Engagement and
Psychological Capital are more likely to be engaged Emotional Exhaustion. From this research, it can
in their work (Ozbek & Erbasi, 2016; Karatepe & see that Psychological Well-Being has a fully
Talebzadeh, 2016; Karatepe & Avci, 2017; Fabio, mediating role in the relationship between Negative
Paola, & Costantini, 2017; Wardani & Anwar, Perfectionism and Emotional Exhaustion.
2019). Moreover, psychological well-being has the role of
The results of the study, if the current conditions in a full mediator in the relationship between Positive
which private enterprise workers in Greater Jakarta Perfectionism and Emotional Exhaustion.
expected to be able to improve their abilities and Of the several dimensions of the variables studied
also be able to provide innovation in their work to also showed that the correlation matrix value is
be more efficient. So that with this research quite high and very significant as the dimensions of
supported by previous studies said psychological the variable employee well-being. The biggest
capital is one solution to face challenges in the relationship is psychological well-being with
current global market era. In addition to the psychological capital variables is the hope
existence of good psychological capital will reduce dimension. This can happen because the hope
the vulnerability of employees from conditions that dimension is often associated with cognitive
processing of expectations by making positive
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attributions about succeeding now and in the future Based on the explanation above, to become a major
(Luthans, Youssef, & Avolio, 2007), so that when player in the global economy, the productivity of
someone has a positive value on the psychological Indonesian workers must continue to be developed.
well-being dimension. Where in this case where each brand will display their best products to
pychological well-being is an individual’s be accepted by the market, there must be employee
subjective evaluation of the positive potential that welfare. This is certainly a significant thing for
exists in that individual, this evaluation is formed companies to consider to be able to continue to be
by the life experience that has been passed to able to compete and excel in the global economy,
realize his true identity (Wardani & Astuti, 2019). one of the most important things is to be able to
Then the employee well-being variable with the maintain the condition of employees in the best
workplace well-being dimension has a very condition to achieve the goals of the company.
significant relationship with the work engagement Therefore the factors psychologically will play an
variable on the dimension of dedication. Where the important role in the effort to realize these targets.
dimension of workplace well-being not only Demographic factors that influence the work
includes job satisfaction, but also includes positive engagement of respondents in this study are gender,
emotions experienced by individuals regarding their age, last education, marital status, and years of
work (Zheng, Zhu, Zao, & Zhang, 2015). service. Based on Schaufeli (Bakker & Demerouti,
Furthermore, if it is related to the dimension of 2007), some things that can affect one's work
dedication to the variable work engagement that has engagement are personal resources where age and
to understand the willingness to contribute education are part of it. On the results of the
enthusiastically to complete the work (Schaufeli, Independent T-Test, it seems that there are
Salanova, Gonzalez-Roma, & Bakker, 2002). Then differences only in sex, based on the gender of the
it will be related where someone who has felt his respondent. This result can occur because of the
rights is well protected, and then the individual will cultural habits in Indonesia where men act as the
also contribute to maximum effect on his work. head of the family plays the main role in earning a
Furthermore, the psychological capital variable living, while women are not like that so that the
with the hope dimension has a relationship with the value of employee engagement will be higher for
work engagement variable on the dedication employees who are male compared to female. This
dimension. Where the hope dimension is the result is also following the research of Schaufeli
expectation of positive results and a series of and Bakker (2003), which suggests that gender
cognitions based on success: (a) agents (directed by differences can affect a person's work engagement,
determination) and (b) path thinking (planning where male employees will have a higher tendency
ways to achieve goals) (Snyder, 2002; Brooks & of vigor and dedication than female employees.
Hirsch, 2017). Moreover, if it is related to the While on the ANOVA Oneway results from the
dedication dimension of the work engagement three variables of work engagement, psychological
variable that has an understanding that has the will capital, and employee well-being, where this
to contribute enthusiastically to complete the work additional analysis conducted on the demographic
(Schaufeli, Salanova, Gonzalez-Roma, & Bakker, factors of the respondents namely age, last
2002). So that if the two dimensions will seem the education, years of work and marital status the
relationship where someone who has a high sense results of the four factors namely the absence of
of optimism, he will also give good dedication to differences significant between one group and
the company so that the goals achieved to the another group.
maximum. According to Schaufeli (Bakker and Demerouti,
2007), several factors of work engagement have to
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do with age, especially young adults and middle employees, such as the presence of a gym, adequate
adults, where at that time, a person will begin his canteen, room temperature, and functional layout.
career. He will see whether his current place of To increase employee well-being and psychological
work can increase the potential within himself and capital to increase work engagement of employees,
whether the current place of work can meet his and ultimately the goals of the company can be
expectations. If both of these things fulfilled, the appropriately achieved. This research was done as
value of one's resources will increase and of course, an update, and there is still not much research on
can also increase one's work engagement in the variables that can improve the psychological capital
place of work. Likewise, with the educational relationship with work engagement, namely
background, including the components of one's employee well-being as a mediator in relation.
resources whereby having individuals with good
educational background and following the field of
work, it will increase the employee's sense of REFERENCES
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