28-12-2020 - Open Tickets Report

No.
TicketID Subject Branch Requester Status
1 ITSR-25696 rm 14 oiwb not working Salwa School Michelle Assign

Torejo
2 ITSR-25695 rm 13 desktop and oiwb not working Salwa School Michelle Assign
Torejo
3 ITSR-25694 rm 10 desktop not working Salwa School Michelle Assign
Torejo
4 ITSR-25692 rm 12 checking of oiwb Salwa School Michelle Assign
Torejo
5 ITSR-25691 cashier computer not connected to printer Salwa School Michelle Assign
Torejo
6 ITSR-25690 rm 18 checking for iwb Salwa School Michelle Assign
Torejo
Torejo
Torejo
9 ITSR-25687 Rm 25 Salwa School Michelle Assign
Torejo
10 ITSR-25679 Configure printer on my machine Head Office Farhana Assign
Sarwar
11 ITSR-25676 BM and Cashier Hotline for checking Salwa School Cristy Mesa Assign
12 ITSR-25662 MOE Computer connect to printer Salwa School Michelle Assign

Torejo
13 ITSR-25656 SR Knet Machine not working Surra Melody Assign
Donor
14 ITSR-25654 Laptop Issue Rumaithiya Orleance Open

Asong
15 ITSR-25652 AX cannot Access Salwa School Cristy Mesa Open
16 ITSR-25643 Update of AA Computer and downloading of Salmiya School Ma Open
moviemaker Shamayne
17 ITSR-25627 MS Set Up Printer and Scanner Mesayel Melody Open

Donor
18 ITSR-25597 CASHIER in Reception ARea not printing Salwa School Michelle Open
Torejo
19 ITSR-25593 Transfer of MOE Computer to Reception Area Salwa School Ma Open
Shamayne
20 ITSR-25587 SSW PC no internet Salwa School Cristy Mesa Open
21 ITSR-25586 Laptop 3 units for update clo Admin Salwa School Cristy Mesa Open
22 ITSR-25585 Ms MJ Elmidor laptop concern done Mr Brian Salwa School Cristy Mesa Open
23 ITSR-25584 Room 43 Nour Hilal ipad concern done Mr Salwa School Cristy Mesa Open
Brian
24 ITSR-25583 Laptop Issue Rumaithiya Orleance Open
Asong
25 ITSR-25582 Room 17 internet problem Salwa School Cristy Mesa Open

26 ITSR-25581 Room 25 Ms Rana error in zoom camera Salwa School Cristy Mesa Open
urgent
27 ITSR-25572 Desktop of Ms Daisy needs MS Office to be Sabah Salem Maria Open
installed School Luningning
28 ITSR-25571 laptop of Ms May Watt freeze and hung Sabah Salem Maria Open
School Luningning
29 ITSR-25570 Laptop of Ms Jones freeze and hung Sabah Salem Maria Open
School Luningning
30 ITSR-25562 PC of Ms Dinz can connect to scanner Sabah Salem Maria Open
School Luningning
31 ITSR-25561 No internet cashier area Salwa School Cristy Mesa Open
32 ITSR-25560 room 24 Install microsoft office in the PC Salwa School Cristy Mesa Open
2010 versin
33 ITSR-25559 SR Setup Computer in Reception Surra Melody Open
Donor
34 ITSR-25556 Lenovo laptop ms kariza for reformat Salwa School Cristy Mesa Open
35 ITSR-25551 checking of internet connection Salwa School Michelle Open

Torejo
36 ITSR-25544 Windows Update Sabah Salem Maria Open

School Luningning
37 ITSR-25541 Printer Software Installation and connection Gernata Eva Marsha Open
Albis
38 ITSR-25539 RB Install Photoshop in AA computer Rumaithiya Melody Open
Donor
39 ITSR-25538 Laptop Ms Piol for checking Salwa School Cristy Mesa Open
40 ITSR-25530 Installation of new CPU Mr joshua Salwa School Cristy Mesa Open
41 ITSR-25528 Cake Photo Printer EY Salmiya Celestina Open
Millana
42 ITSR-25525 PC of Miss Wendy for fixing room 50 Salwa School Cristy Mesa Open
43 ITSR-25515 MOE PC from ASC to transfer Salwa School Cristy Mesa Open
44 ITSR-25513 Internet here in EYSalwa building is not stable Sabah Salem Maria Close
for online class School Luningning
45 ITSR-25506 SR Printer is always offline Surra Melody Open

Donor
46 ITSR-25504 checking of Landline Salwa School Michelle Open

Torejo
47 ITSR-25503 Connect Xontel Line Jabriya Sheena Open
Moster
48 ITSR-25501 Laminating Machine for fixing Salwa School Cristy Mesa Open
49 ITSR-25500 System speed issue Head Office Afreen Open

Shaikh
50 ITSR-25489 internet not working on BM computer Mishref 2 Maria Lucita Open
51 ITSR-25461 noor space groupings EY Salwa Alvina Open

Ramos
52 ITSR-25460 Multiple hanged up of Laptops Funaitees Ma. Ruby Open
53 ITSR-25459 Fixing of AH BMs computer Funaitees Ma. Ruby Open
54 ITSR-25425 PC no internet Salwa Blue Cristy Mesa Open

Building
55 ITSR-25424 Telephone EY Salmiya Karen Joy Open
56 ITSR-25414 Unable to scan Surra Melan Open

Medija
57 ITSR-25413 Requesting to be added in Payroll helpdesk Head Office Genelyn Open
mail Balancar
Balagot
58 ITSR-25396 MOE Computer Set up Salmiya School Ma Open

Shamayne
59 ITSR-25394 CRISTY BA AX account cannot download Salwa School Cristy Mesa Open
60 ITSR-25392 Projector not working Salwa White Camille Open

Building Roperez
61 ITSR-25390 MSWord PPT Excel not working Abu Halifa Roselyn Open
Zulueta
62 ITSR-25372 Internet connection Salmiya School Ma Open
Shamayne
63 ITSR-25365 QB DVR 3 AND 4 ARE NOT ACCESSIBLE IN Al Qurain Rhea Open
CMS Alcones
64 ITSR-25364 PS SLW NOT ACCESSIBLE DVRS Salwa School Rhea Open
Alcones
65 ITSR-25363 KD ACCOM NVR 1 IS NOT ACCESSIBLE IN CMS Head Office Rhea Open
Alcones
66 ITSR-25350 For Team viewer Abdullah Madel Reyes Open
Mubarak 2
67 ITSR-25349 BM Desktop and Printer Kaifan Maria Alelei Open
Bungag
68 ITSR-25289 Installed Printer connection to AA Sabah Salem Maria Close

School Luningning
69 ITSR-25286 Request for Finance Shared Folder Access on Head Office Rhoda Open
my Desktop and CPU repair for bluescreen Angeline
error Ranchez
70 ITSR-25246 SD ALL DVRS ARE NOT ACCESSIBLE IN CMS Al Siddiq Rhea Open
Alcones
71 ITSR-25245 SA ALL DVRS ARE NOT ACCESSIBLE IN CMS Saad Abdullah Rhea Open
Alcones
72 ITSR-25244 QS DVR 1 Qusour Rhea Open
Alcones
73 ITSR-25243 MA DVR3 IS NOT ACCESSIBLE IN CMS Mubarak Rhea Open
Abdullah Alcones
74 ITSR-25242 MS ALL DVRS ARE NOT ACCESSIBLE IN CMS Mesayel Rhea Open
Alcones
75 ITSR-25241 KT DVR2 IS NOT ACCESSIBLE IN CMS Khaitan Rhea Open
Alcones
76 ITSR-25240 KB ALL DVRS ARE NOT ACCESSIBLE IN CMS Kaifan Rhea Open
Alcones
77 ITSR-25239 JB ALL DVRS ARE NOT ACCESSIBLE IN CMS Jabriya Rhea Open
Alcones
78 ITSR-25238 GT ALL DVRS ARE NOT ACCESSIBLE IN CMS Gernata Rhea Open
Alcones
79 ITSR-25237 FB ALL DVRS ARE NOT ACCESSIBLE IN CMS Funaitees Rhea Open
Alcones
80 ITSR-25235 AH BLACK SCREEN CAMERAS Abu Halifa Rhea Open
Alcones
81 ITSR-25234 ASB DVR 1 3 4 ARE NOT ACCESSIBLE IN CMS Al Salam Rhea Open
Alcones
82 ITSR-25233 FT ALL DVRS ARE NOT ACCESSIBLE IN CMS Abu Fatira Rhea Open
Alcones
83 ITSR-25232 Check the Laptop of Ms.Watt Sabah Salem Maria Close
School Luningning
84 ITSR-25223 Format the CP of AA Sabah Salem Maria Close
School Luningning
85 ITSR-25216 FP of Ms Teodina Palattao 2757 Sabah Salem Maria Close
School Luningning
86 ITSR-25210 FP of Elsa Gonzales 4840 and Sogie de Claro Sabah Salem Maria Close
6455 School Luningning
87 ITSR-25204 FP of Daisylin Manandic 5383 Sabah Salem Maria Close
School Luningning
88 ITSR-25203 Computer not working Properly Abdullah Madel Reyes Open
Mubarak 2
89 ITSR-25201 Internet in the branch always disconnect on Sabah Salem Maria Close
its own School Luningning
90 ITSR-25193 FP ACCESS Salwa School Michelle Open

Torejo
91 ITSR-25189 Request FP for the Staff of the Online Class Sabah Salem Maria Close
here in the branch School Luningning
92 ITSR-25187 Premiere Adobe and Encoder App Installation Head Office Camille Open
Roperez
93 ITSR-25181 FP on PS Salwa Sabah Salem Maria Close

School Luningning
94 ITSR-25169 WiFi is not working Mesayel Roselle Open

Aguilar
95 ITSR-25165 WIFI connection EY Salwa Alvina Open
Ramos
96 ITSR-25162 Finger print transfer EY Salwa Alvina Open
Ramos
97 ITSR-25159 FP ACCESS Salwa School Michelle Open
Torejo
98 ITSR-25151 Internet connection Mangaf Rosemarie Open
Alagenio
99 ITSR-25150 Request for computer setup Joshua Diputado Salwa School Cristy Mesa Open
AA
100 ITSR-25149 Log0in in PS Sabah Salem Sabah Salem Maria Close
School Luningning
101 ITSR-25142 Internet Error Jabriya Rose Ann Open

102 ITSR-25129 Printer and Word Document Head Office Jesson Open
Abobo
103 ITSR-25107 Can not enter to AX system Abu Fatira Karalyn Open
Rumusod
104 ITSR-25101 QS: Request to remove Projector in Qusour Melody Open

classroom and set-up for PIW Donor
105 ITSR-25100 QS: AA PC not working Qusour Melody Open

Donor
106 ITSR-25098 CCTV Camera Mesayel Roselle Open

Aguilar
107 ITSR-25095 Internet OFFON Sabah Salem Maria Open
School Luningning
108 ITSR-25092 PIW EY Salmiya Karen Joy Open
109 ITSR-25091 Request for projector that will use for PIW Abu Fatira Karalyn Open
Rumusod
110 ITSR-25084 FP of Ms.Ailene Pedido 6867 here in PS Sabah Sabah Salem Maria Open
Salem School Luningning
111 ITSR-25068 Internet Al Siddiq Maria Lucita Open
112 ITSR-25066 check the LED Screen in the movie area Salwa School Michelle Open
Torejo
113 ITSR-25051 AA CPU Concern pc monitor Mubarak Al Jennybeth Open
Kabeer Botecario
114 ITSR-25049 Printing Scanning Issues Abu Halifa Roselyn Open

Zulueta
115 ITSR-25048 Internet Connection Issues Abu Halifa Roselyn Open
Zulueta
116 ITSR-25047 FP Access to GT Branch Gernata Eva Marsha Open
Albis
117 ITSR-25045 Finger print transfer Salwa School Alvina Open
Ramos
118 ITSR-25043 FP Acces Abu Fatira Ailyn De La Open
Torre
119 ITSR-25042 FP Transfer Jabriya Rose Ann Open
120 ITSR-25040 FP Transfer Salmiya School Ma Open

Shamayne
121 ITSR-25039 Finger Print Access Mubarak Jolice Villacin Open
Abdullah
122 ITSR-25033 Internet Connection (AA) FB Funaitees Ma. Ruby Open
123 ITSR-25031 Network and printer access request Salwa School Alvina Open
Ramos
124 ITSR-25019 Kyocera Printer in Reception Area cannot Salmiya School Ma Open
print documents from Noorspace Shamayne
125 ITSR-25013 Biometric not working properly (on and off) Sabah Salem Maria Open
School Luningning
126 ITSR-25001 FP transfer of Ms. Glaiza Sabah Salem Maria Close
School Luningning
127 ITSR-24988 Microsoft Office Apps in AX Remote Desktop Head Office Jasmine Open
Miraflor
128 ITSR-24955 Internet Connection Issue Al Siddiq Davie Open

Palmares
129 ITSR-24948 printer concern Salwa School Michelle Open

Torejo
130 ITSR-24924 PC- Miss Hiba ( request for replacement) Salwa School Cristy Mesa Open
131 ITSR-24911 DVR Mesayel Lourein Open

Dimaano
132 ITSR-24909 to reset password on BA PC Mishref 1 Lailanie Open

Macarilay
133 ITSR-24903 Samsung Duos- Ms. Dunia( receptionist) Salwa School Cristy Mesa Open
134 ITSR-24902 Samsung Duos- Ms. Dima (receptionist) Salwa School Cristy Mesa Open
135 ITSR-24898 Cashier Computer needs to connect to the Salmiya School Ma Open
other Kyocera printer Shamayne
136 ITSR-24857 DVR 2 not working Abdullah Ivonny Dela Open

Mubarak 1 Cerna
137 ITSR-24836 Telephone Saad Abdullah Richel Open
Aungon
138 ITSR-24829 Printer in Reception Area not working Sabah Salem Maria Close
School Luningning
139 ITSR-24825 Biometric machine-incorrect date and time Mishref 1 Lailanie Open
Macarilay
140 ITSR-24815 Fixing of Computers for BM Cashier and Salmiya School Ma Open
Receptionist at the Middle Reception Area Shamayne
141 ITSR-24715 Internet Connection Issue Al Siddiq Open
142 ITSR-24713 re-request printer internet connection Salwa White Elisha Rae Open
BAAACA Building Mylee Sacala
Santo
143 ITSR-24709 Desktop not working Abu Halifa Ma. Ruby Close
144 ITSR-24707 Destop not working Abu Halifa Ma. Ruby Close
145 ITSR-24704 ASB Landline phone not working Al Salam Felicitas Open
Alonzo
146 ITSR-24702 CPUs cannot boot up Jabriya Open
147 ITSR-24689 check the internet connection in the school Salwa School Michelle Open
especially j the reception area Torejo
148 ITSR-24688 return the Kyocera Printer from HO to PS Salwa School Michelle Open
SALWA Torejo
149 ITSR-24658 ESS log-in password not working EY Salwa Eugenie Open
Esplana
150 ITSR-24652 FP machine- not real time- done by Dennis Salwa School Michelle Open
Malubay Torejo
151 ITSR-24648 printer at AABA room cannot connect to Salwa White Elisha Rae Open
internet (cannot print) Building Mylee Sacala
Santo
152 ITSR-24639 Access point EY Salmiya Karen Joy Open
153 ITSR-24601 Telephone not working Al Siddiq Open
154 ITSR-24589 No Internet Jabriya Sheena Open

Moster
155 ITSR-24523 Approval of staff child discount request in ESS Head Office Genelyn Open
- give access to Vera Carantes Balancar
Balagot
156 ITSR-24478 HO DVR3 IS NOT ACCESSIBLE IN CMS Head Office Rhea Open
Alcones
157 ITSR-24475 JABRIYA DVR1 PASSWORD ERROR Jabriya Rhea Open

Alcones
158 ITSR-24472 WB CCTV BLACK SCREEN AND BLURRED Salwa White Rhea Open
CAMERA Building Alcones
159 ITSR-24471 RUMAITHIYA NO RECORD CAMERA Rumaithiya Rhea Open

Alcones
160 ITSR-24464 EY SALMIYA ALL DVRS ARE NOT ACCESSIBLE EY Salmiya Rhea Open
Alcones
161 ITSR-24459 PS SALMIYA BLACK SCREEN Salmiya School Rhea Open
Alcones
162 ITSR-24445 SD ALL DVRS ARE NOT ACCESSIBLE IN CMS Al Siddiq Rhea Open
Alcones
163 ITSR-24444 MA DVR 234 &5 ARE NOT ACCESSIBLE IN CMS Mubarak Rhea Open
Abdullah Alcones
164 ITSR-24443 FB DVR 4 IS NOT ACCESSIBLE IN CMS Funaitees Rhea Open
Alcones
165 ITSR-24442 FINTAS ALL DVR ARE NOT ACCESSIBLE Fintas Rhea Open
Alcones
166 ITSR-24441 AH ALL DVR ARE NOT ACCESSIBLE IN CMS Abu Halifa Rhea Open
Alcones
167 ITSR-24440 CENTRAL STORE NVR1 IS NOT ACCESSIBLE Head Office Rhea Open
Alcones
168 ITSR-24439 CKB DVR IS NOT ACCESSIBLE Head Office Rhea Open
Alcones
169 ITSR-24416 Noorspace error-174964-Abdullah Salwa School Cristy Mesa Open
Mohammad Abdullah AlAzmi
170 ITSR-24403 Request Sim Pass code Abdullah Rhea Open

Mubarak 2 Aplicador
171 ITSR-24401 KHALDIYA DVR IS NOT ACCESSIBLE IN CMS Head Office Rhea Open
Alcones
172 ITSR-24399 Printer Issue Al Siddiq Open
173 ITSR-24398 Internet cable wire for printer EY Salwa Eugenie Open
Esplana
174 ITSR-24379 GT ALL DVRS ARE NOT ACCESSIBLE IN CMS Gernata Rhea Open
Alcones
175 ITSR-24378 ASB DVR2 CAM 11 NO RECORD Al Salam Rhea Resolve
Alcones
176 ITSR-24377 AH ALL DVR ARE NOT ACCESSIBLE IN CMSE Abu Halifa Rhea Resolve
Alcones
177 ITSR-24376 AM1 DVR1 IS NOT ACCESSIBLE Abdullah Rhea Open

Mubarak 1 Alcones
178 ITSR-24375 PS SALWA NO RECORD CAMERAS Salwa School Rhea Resolve
Alcones
179 ITSR-24373 KT DVR 2 NOT ACCESSIBLE IN CMS Khaitan Rhea Open
Alcones
180 ITSR-24372 JB DVR3 CAM 15&16 NO RECORD Jabriya Rhea Open
Alcones
181 ITSR-24371 JB DVR2 CAM 15&16 NO RECORD Jabriya Rhea Close

Alcones
182 ITSR-24370 FB DVR3 IS NOT ACCESSIBLE IN CMS Funaitees Rhea Resolve

Alcones
183 ITSR-24368 MA DVR3 AND DVR5 NOT ACCESSIBLE IN CMS Mubarak Rhea Open
Abdullah Alcones
184 ITSR-24367 MB1 DVR2 IS NOT ACCESSIBLE IN CMS DVR1 Mishref 1 Rhea Resolve
CAM 15 NO RECORD Alcones
185 ITSR-24366 MANGAF DVR2 CAM 15&16 -NO RECORD Mangaf Rhea Resolve
Alcones
186 ITSR-24365 EY SALMIYA ALL DVR ARE NOT ACCESSIBLE EY Salmiya Rhea Resolve
Alcones
187 ITSR-24364 SURRA Surra Rhea Open
Alcones
188 ITSR-24363 SD DVR AND CAMERA HAS NO RECORD Al Siddiq Rhea Resolve
Alcones
189 ITSR-24362 WHITE BUILDING DVR3 NO RECORD Salwa White Rhea Open
Building Alcones
190 ITSR-24356 QURAIN DVR 2 IS NOT ACCESSIBLE DVR 4&5 Al Qurain Rhea Resolve
ARE NOT YET INSTALLED IN CMS Alcones
191 ITSR-24355 QS ALL DVRS ARE NOT ACCESSIBLE IN CMS Qusour Rhea Assign
Alcones
192 ITSR-24354 Saad Abdullah Saad Abdullah Rhea Open
Alcones
193 ITSR-24353 Installation of FP Machine in Salwa Blk 11 Head Office Maricel Tan Assign
194 ITSR-24348 EPG Email is not accessible Mangaf Rosemarie Assign

Alagenio
195 ITSR-24344 transfer of printer Kyocera 201 from PS Salwa Salwa School Michelle Assign
to Head Office Torejo
196 ITSR-24338 FINTAS DVRS ARE NOT ACCESSIBLE Fintas Rhea Assign
Alcones
197 ITSR-24337 RB DVRS ARE NOT ACCESSIBLE Rumaithiya Rhea Assign
Alcones
198 ITSR-24314 HO: Set up Computer and Printer Head Office Maricel Tan Assign
199 ITSR-24299 AX Access not working- please check Salwa School Cristy Mesa Open
200 ITSR-24282 Finance Shared Folder Access - Work From Head Office Genelyn Resolve
Home Balancar
Balagot
201 ITSR-24262 Windows license about to expire Head Office Vanessa Resolve
Temple
202 ITSR-24240 CCH - Outgoing and Incoming 1811811 Head Office Brian Eballa Open
203 ITSR-24189 FP transfer-3446 Hadeel Mohammad Shaher- Salwa School Michelle Resolve
Biometrics in bus area Torejo
204 ITSR-24188 Photoshop Installation Mishref 2 Narifel Assign

Nesnia
205 ITSR-24134 WINDOWS UPDATE Head Office Camille Assign

Roperez
206 ITSR-24129 Dojo Account Salmiya School Ma Resolve
Shamayne
207 ITSR-24079 AS - Shared Folder Head Office Maricel Tan Resolve
208 ITSR-24075 Install photoshop Surra Melan Assign

Medija
209 ITSR-24061 Request enrollment of fingerprint Khaitan Richelle Assign
Unde
210 ITSR-24038 Ms.Hannahs CPU checkup Sabah Salem Maria Close
School Luningning
211 ITSR-24035 6BB no internet Salwa School Michelle Resolve
Torejo
212 ITSR-24034 CRBM no internet connection Salwa School Michelle Resolve
Torejo
213 ITSR-24033 BAAA Area- no internet connection Salwa School Michelle Resolve
Torejo
214 ITSR-24022 CCTV display error Surra Melan Resolve
Medija
215 ITSR-24020 Shift Timing for PS Salmiya Staff Salmiya School Ma Resolve
Shamayne
216 ITSR-24002 Computer Wifi connection - Done by Sir Brian Funaitees Maritess Resolve
Roxas
217 ITSR-24001 Request - Replacement of Computer mouse Funaitees Maritess Resolve
Roxas
218 ITSR-24000 Replacement of Keyboard Funaitees Maritess Resolve
Roxas
219 ITSR-23999 room 10 no wifi connection Mishref 1 Lailanie Open
Macarilay
220 ITSR-23998 Transfer Wireless telephone on BA table Saad Abdullah Richel Open
Aungon
221 ITSR-23983 Touchboard Salmiya School Ma Assign
Shamayne
222 ITSR-23982 Principals coloured printer Salmiya School Ma Assign
Shamayne
223 ITSR-23979 Arts room- need to set up the language in the Salwa School Michelle Assign
computer Torejo
224 ITSR-23968 PS SALWA DVR5 - No record Salwa School Rhea Assign

Alcones
225 ITSR-23950 router setup Head Office Jose Oliver Assign
Balatero
226 ITSR-23940 No Internet (Girls Clinic) Salwa School Michelle Assign
Torejo
227 ITSR-23936 ESS Reset Password Salwa School Josephine Resolve
Alto
228 ITSR-23925 CCTV Wiring - Connection Funaitees Maritess Resolve

Roxas
229 ITSR-23924 Internet not working Funaitees Maritess Resolve
Roxas
230 ITSR-23916 Adjust the Date and Day in our CCTV of the Sabah Salem Maria In-
entire branch School Luningning progress
231 ITSR-23911 Ax Gernata Rose Reyes Assign
232 ITSR-23907 Ipad charger is not working Surra Melan Assign

Medija
233 ITSR-23905 FP machine malfunction Jabriya Sheena Resolve
Moster
234 ITSR-23895 could not access the gmail Surra Melan Resolve
Medija
235 ITSR-23889 Uninstall software Head Office Joan Manuel Resolve
236 ITSR-23886 Phonebook in the extension line of BM Salwa School Michelle Resolve
Torejo
237 ITSR-23884 Kyocera scanner is not working using my Head Office Rhoda Resolve
computer. Angeline
Ranchez
238 ITSR-23882 Fingerprint Access problem Al Qurain Jolice Villacin Resolve
239 ITSR-23880 BA BM SSW computer for connect to printer. EY Salwa Eugenie Resolve
Esplana
240 ITSR-23878 Cashier Computer Salmiya School Ma Resolve

Shamayne
241 ITSR-23877 MOE Computer Salmiya School Ma Resolve
Shamayne
242 ITSR-23870 HEAD OFFICE (BB) CTTV CAMERAS NOT Head Office Rhea Assign
WORKING Alcones
243 ITSR-23866 Installation of Xontel extension numbers Salwa School Cristy Mesa In-
progress
244 ITSR-23860 CS Team FP Access Head Office Maricel Tan Resolve
245 ITSR-23848 Transfer Computer Saad Abdullah Richel Assign

Aungon
246 ITSR-23846 Fetch me System Saad Abdullah Richel Assign
Aungon
247 ITSR-23842 Request for temporary Laptop replacement Head Office Jasmine Resolve
Miraflor
248 ITSR-23838 No Wifi Connection to other devices Mubarak Al Marilou Resolve

Kabeer Gillaco
249 ITSR-23836 IWB projector Mubarak Alvina Assign

Abdullah Ramos
250 ITSR-23832 Internet connection lost Salwa School Michelle Resolve
Torejo
251 ITSR-23831 FP access Jabriya Sheena Resolve
Moster
252 ITSR-23821 Projector not turning on. Rumaithiya Joan Assign
Elizabeth
253 ITSR-23812 AA Desktop not working Abdullah Rhea Assign
Mubarak 2 Aplicador
254 ITSR-23800 QS: FP Enrollment for new HK Staff Qusour Melody Assign
Donor
255 ITSR-23780 swimming pool area- DVR Cam 1- black Salwa School Michelle Resolve
screen Torejo
256 ITSR-23769 Printer not working to pc Admin Office Salwa School Cristy Mesa Resolve
257 ITSR-23768 Printer not connected to pc (Ms. Maya) Salwa School Cristy Mesa Resolve
258 ITSR-23765 PS SALWA SWIMMING POOL DVR NOT Salwa School Rhea Resolve
INSTALLED IN CMS Alcones
259 ITSR-23764 PS SLW VIDEO REQUEST SWIMMING POOL Salwa School Rhea Resolve
AREA Alcones
260 ITSR-23763 Finger print enroll 1 new HK staff Al Qurain Jolice Villacin Resolve
261 ITSR-23756 Teacher computer connect to printer. EY Salwa Eugenie Resolve

Esplana
262 ITSR-23755 CPU maintenance check internal system (BA EY Salwa Eugenie Resolve
computer) Esplana
263 ITSR-23754 CPU maintenance check internal system (BM EY Salwa Eugenie Resolve
computer) Esplana
264 ITSR-23750 Projector Setup Head Office Jose Oliver Resolve

Balatero
265 ITSR-23749 Transfer of PC Head Office Jose Oliver Assign
Balatero
266 ITSR-23739 FP access Surra Melan Resolve

Medija
267 ITSR-23738 Installation of 2 new Computer Set and for Fix EY Salwa Eugenie Resolve
Computer of SSW and Teacher Esplana
268 ITSR-23736 No internet in the branch Sabah Salem Maria Assign

School Luningning
269 ITSR-23715 IWB Projector Mesayel Lourein Assign
Dimaano
270 ITSR-23700 when inserting USB it shows usb corrupted Mishref 1 Lailanie Assign
Macarilay
271 ITSR-23696 Building 4Room 33- The IWB Projector is not Al Salam Felicitas Assign
functioning well. Alonzo
272 ITSR-23695 2GC(Rm36) Projector not working Salwa School Cristy Mesa Resolve
273 ITSR-23690 3GC Projector not working Salwa School Cristy Mesa Resolve
274 ITSR-23675 RECABLING CAT6 Kaifan Maria Alelei Resolve
Bungag
275 ITSR-23674 BM PC: RECONFIGURE KYOCERA PRINTER & Kaifan Maria Alelei Resolve
SCANNING Bungag
276 ITSR-23672 SSW PC: RECONFIGURE KYOCERA PRINTER & Kaifan Maria Alelei Resolve
SCANNING Bungag
277 ITSR-23670 BA PC: INSTALLATION OF NERO PHOTOSHOP Kaifan Maria Alelei Resolve
Bungag
278 ITSR-23669 INSTALLATION OF NEW ACCESS POINT Kaifan Maria Alelei Resolve
Bungag
279 ITSR-23664 room 14 and CA clinic no internet connection Mishref 1 Lailanie Assign
Macarilay
280 ITSR-23658 CCTV Camera Head Office Celestina Assign
Millana
281 ITSR-23613 CPU upgrade Salwa Blue Alpha Rufina Assign

Building
282 ITSR-23607 School Hotline- Poor reception Abu Halifa Mary Grace In-
progress
283 ITSR-23603 Email add Access for Reset EY Salwa Eugenie Resolve
Esplana
284 ITSR-23602 system unit at room 7 keeps on restarting Salwa White Elisha Rae Assign
(again) Building Mylee Sacala
Santo
285 ITSR-23598 Cashier Print receipt in A3 Sabah Salem Maria Assign

School Luningning
School Luningning
287 ITSR-23596 Dowload in ICT Ipads Sabah Salem Maria Assign
School Luningning
288 ITSR-23584 CKB NO PLAYBACK Salmiya School Rhea Assign
Alcones
289 ITSR-23583 BB BUILDING CAMERAS NOT WORKING Head Office Rhea Assign
Alcones
290 ITSR-23555 ESS problem for submitting the Leave Abu Fatira Dema Resolve
resumption Ibrahim
291 ITSR-23552 Install printer Surra Melan Assign
Medija
292 ITSR-23549 Signal Booster Head Office Jose Oliver Resolve

Balatero
293 ITSR-23548 Internet Connection Head Office Jose Oliver Assign
Balatero
294 ITSR-23547 Projector is not working Abdullah Rhea Assign
Mubarak 2 Aplicador
295 ITSR-23540 FP ENROLLMENT Salwa School Claw Rince Resolve
296 ITSR-23537 Ipads needs passcode to open Sabah Salem Maria Assign
School Luningning
297 ITSR-23536 Internet Connection Issue Al Siddiq Assign
298 ITSR-23535 Request: install NEROphoto shop @BA Kaifan Joan Manuel Assign
desktop
299 ITSR-23533 Unstable Internet Connection for 1st Floor Salmiya School Ma Resolve
Shamayne
300 ITSR-23532 AA comp connection to kyocera printer Salmiya School Ma Resolve
Shamayne
301 ITSR-23531 Itunes password to download Literacy Planet Sabah Salem Maria Assign
in the ipads School Luningning
302 ITSR-23525 FP Enrollment Salwa School Resolve
303 ITSR-23523 IT Work Fintas Madel Reyes Resolve

304 ITSR-23512 DVR connection setup Head Office Jose Oliver Assign
Balatero
305 ITSR-23511 Ipad program installation Mubarak Alvina Assign

Abdullah Ramos
306 ITSR-23510 IWB rechecking Mubarak Alvina Assign
Abdullah Ramos
307 ITSR-23509 IWB rechecking Mubarak Alvina Assign
Abdullah Ramos
School Luningning
309 ITSR-23505 Branch telephone to be transferred EY Salmiya Karen Joy Resolve
310 ITSR-23504 FP not recognize some Assistant Sabah Salem Maria Assign
School Luningning
311 ITSR-23492 Photoshop Installation Kaifan Maria Alelei Resolve

Bungag
312 ITSR-23490 Fetch Me Monitors are not working in FSL Al Salam Felicitas Assign
and FS1 Alonzo
313 ITSR-23488 Fetch Me monitors not working Jabriya Sheena Assign
Moster
314 ITSR-23487 No Wifi connection to other devices Mubarak Al Marilou Assign

Kabeer Gillaco
315 ITSR-23485 IWB in Arts Room Salmiya School Ma Resolve

Shamayne
316 ITSR-23484 Internet connection in Room 29 Salmiya School Ma Resolve
Shamayne
317 ITSR-23483 Internet connection Salmiya School Ma Resolve
Shamayne
318 ITSR-23479 MB1 DVR2 NOT ACCESSIBLE Mishref 1 Rhea Resolve
Alcones
319 ITSR-23478 MB2 -DVR ISSUES Mishref 2 Rhea Resolve
Alcones
320 ITSR-23476 FP Machine unable to read 60358 assistants Salwa White Elisha Rae Assign
finger print. Building Mylee Sacala
Santo
321 ITSR-23475 system unit at room 7 keeps on restarting. Salwa White Elisha Rae Assign
Building Mylee Sacala
Santo
322 ITSR-23472 DVR 2 CAM9 DVR4 CAM1 Black screen Abu Fatira Karalyn Resolve
Rumusod
323 ITSR-23469 IP Phone Head Office Jose Oliver Assign

Balatero
324 ITSR-23467 Ms. Maya ( Arabic Coordinator) Keyboard not Salwa School Cristy Mesa Assign
working- for checking
325 ITSR-23455 harddisk full- Glaiza computer- need Salwa School Michelle Assign
additional Torejo
326 ITSR-23444 6138-Soronalatha Irashishilatin Fidhana -her Mishref 1 Lailanie Resolve
finger print is not readable in the machine Macarilay
327 ITSR-23443 room 14- touch board no signal Mishref 1 Lailanie Resolve
Macarilay
328 ITSR-23437 INTERNET IN THE LED movie area Salwa School Michelle Resolve
Torejo
329 ITSR-23427 IWB in 3GA need to be checked- for Salwa School Michelle Resolve
adjustment Torejo
330 ITSR-23421 No internet in the branch Sabah Salem Maria Resolve
School Luningning
331 ITSR-23420 FP machine time not synchronize Jabriya Sheena Resolve
Moster
332 ITSR-23408 FP Access Al Qurain Jolice Villacin Resolve
333 ITSR-23360 2GC -Projector -for check up Salwa School Michelle Resolve
Torejo
334 ITSR-23356 JABRIYA DVR1 UNSTABLE CONNECTION Jabriya Rhea Resolve
Alcones
335 ITSR-23354 MA DVR1 UNSTABLE CONNECTION Mishref 1 Rhea Resolve
Alcones
336 ITSR-23353 MA DVR3 & DVR4 NOT INSTALLED IN ONLINE Mubarak Rhea Assign
CMS Abdullah Alcones
337 ITSR-23351 WHITE BUILDING NEW DVR3 Salwa White Rhea Resolve
Building Alcones
338 ITSR-23350 JABRIYA DVR4 Jabriya Rhea Assign
Alcones
339 ITSR-23349 MESAYEL DVR2 Mesayel Rhea Open
Alcones
340 ITSR-23343 CCTV Internet Connection Head Office Maricel Tan Assign
341 ITSR-23338 NB DVR 9 (Cam9) - Black Screen-need IT Salwa School Michelle Resolve
Torejo
342 ITSR-23320 Wifi connection of Librarian computer Salmiya School Ma Assign
Shamayne
343 ITSR-23319 Installation of Computer for MOE Salmiya School Ma Assign
Shamayne
344 ITSR-23318 Connection of SW Comp to the printer Salmiya School Ma Assign
Shamayne
345 ITSR-23314 FP Transfer Salmiya School Ma Resolve
Shamayne
346 ITSR-23307 need to transfer or arrange wirings or other Mishref 1 Lailanie Resolve
IT cables inside network box (network box Macarilay
already installed )
347 ITSR-23305 4BA- no internet -need IT to check Salwa School Michelle Resolve
Torejo
348 ITSR-23300 MOE PC setup Head Office Jose Oliver Assign
Balatero
349 ITSR-23297 website update Head Office Jose Oliver Assign
Balatero
350 ITSR-23293 Internet is not working Abu Fatira Karalyn Assign
Rumusod
351 ITSR-23290 FP transfer of Ms. Alex Lindsey Fortune 7444 Sabah Salem Maria Resolve
from HO to PS Sabah Salem School Luningning
352 ITSR-23289 3BC Computer- need to check-hang always Salwa School Michelle Resolve
Torejo
353 ITSR-23286 Request enrollment of fingerprint Khaitan Richelle Resolve
Unde
354 ITSR-23281 FP Access to GT Branch Gernata Rose Reyes Resolve
355 ITSR-23264 QS: Request for New Monitor Qusour Melody Assign
Donor
356 ITSR-23260 MK ALL DVR NOT ACCESSIBLE IN CMS Mubarak Al Rhea Assign
Kabeer Alcones
357 ITSR-23256 SABAH AL SALEM NOT ACCESSIBLE IN CMS Sabah Salem Rhea Assign
School Alcones
358 ITSR-23250 Access to MTSR & ITSR Head Office Maricel Tan Resolve
359 ITSR-23243 2BB- internet connection problem Salwa School Michelle Resolve
Torejo
360 ITSR-23235 3BC IWB need to be calibrated Salwa School Michelle Resolve
Torejo
361 ITSR-23228 FP Access (Miss Shaza Tarrisi #4922) EY Salwa Eugenie Resolve
Esplana
362 ITSR-23225 IWB is producing loud sound Abu Halifa Ma. Ruby Assign
363 ITSR-23224 IWB not working Abu Halifa Ma. Ruby Assign
364 ITSR-23222 4BB-IWB need to be calibrated Salwa School Michelle Resolve

Torejo
365 ITSR-23217 FP machine late timing Jabriya Sheena Resolve
Moster
366 ITSR-23190 Laptop Head Office Resolve
367 ITSR-23189 Printer Head Office Resolve
368 ITSR-23185 Local 347 Telephone Head Office Richel Assign

Aungon
369 ITSR-23181 Printer Offline Head Office Roselyn Resolve
Matorre
370 ITSR-23170 Installation of Microsoft Office Head Office Rose Reyes Assign
371 ITSR-23155 4BC - NO INTERNET CONNECTION- Salwa School Michelle Resolve

Torejo
372 ITSR-23149 WiFi in Salwa Blk 11 Accom Head Office Lei Santos In-
progress
373 ITSR-23140 NVQ: Network Head Office Maricel Tan Resolve

374 ITSR-23139 NVQ: FP Set up Head Office Maricel Tan Assign
375 ITSR-23132 CS: Internet at Printer set up Head Office Maricel Tan Open
376 ITSR-23128 OIWB Set up Head Office Maricel Tan Resolve

377 ITSR-23126 Building 3- Fetch Me Monitor not working Al Salam Felicitas Assign
Alonzo
378 ITSR-23125 3BD- projector lamp- need replacement as Salwa School Michelle Open
per Brian Torejo
379 ITSR-23124 Rm 41- speakers are not working Salwa School Michelle Resolve
Torejo
380 ITSR-23110 CA computer is always loading Surra Melan Assign
Medija
381 ITSR-23105 rm 7- internet concern Salwa School Michelle Resolve
Torejo
382 ITSR-23103 DVR 5 NOT RECORDING- Salwa School Michelle Resolve
Torejo
383 ITSR-23097 ICT LAB -no internet Salwa School Michelle Resolve
Torejo
384 ITSR-23088 3bd- projector not working Salwa School Michelle Resolve
Torejo
385 ITSR-23087 4bb no internet connection Salwa School Michelle Resolve
Torejo
386 ITSR-23072 Printer Installation Head Office Maricel Tan Assign
387 ITSR-23071 Garnata Branch Staff Head Office Maricel Tan Resolve
388 ITSR-23067 Additional CCTV monitor Saad Abdullah Marilia Assign

Badilla
389 ITSR-23057 FP Transfer 7449 - Lyka Magdangal Salwa School Michelle Resolve
Torejo
390 ITSR-23039 Clinic Attendant dont have INTERNET Access Mubarak Al Deogie Resolve
Kabeer Nocos
391 ITSR-23038 License Update of Anti Virus for Admin Mubarak Al Deogie Resolve
Computer Kabeer Nocos
392 ITSR-23036 No internet connection at MK accom. Mubarak Al Deogie Resolve
Kabeer Nocos
393 ITSR-23032 requesting projector for science lab Salwa School Michelle Resolve
Torejo
394 ITSR-23027 NoorSpace for printing the registration form Abu Fatira Karalyn Assign
is not working Rumusod
395 ITSR-23026 Could not print registration form in NS Surra Melan Assign
Medija
396 ITSR-23023 Reception area-no internet Salwa School Michelle Assign

Torejo
397 ITSR-23019 4GB- Internet connection problem- DONE bhy Salwa School Michelle Resolve
Mr Dennis Torejo
398 ITSR-23018 LED in Movie-some parts are black screen- Salwa School Michelle Resolve
DONE by Mr Dennis Torejo
399 ITSR-23014 NO INTERNET for the Main Reception Area Salmiya School Ma Resolve
Shamayne
400 ITSR-22997 IWB set-up Abu Fatira Ailyn De La Assign
Torre
401 ITSR-22989 camera 15(Ground Floor Play Area 2) is Salwa White Elisha Rae Resolve
currently showing a black screen as of today Building Mylee Sacala
January 16 2020 Santo
402 ITSR-22988 1 CCTV area not working Mubarak Resolve

Abdullah
403 ITSR-22982 Access point EY Salmiya Karen Joy Resolve
404 ITSR-22981 FB DVR5 VIDEO REQUEST Funaitees Rhea Assign

Alcones
405 ITSR-22980 Computer FixationRepair Mishref 2 Marian Assign

Bugtong
406 ITSR-22974 4BC- no internet connection Salwa School Michelle Assign
Torejo
407 ITSR-22973 3BC- no internet connection Salwa School Michelle Resolve
Torejo
408 ITSR-22972 3BD- no internet connection Salwa School Michelle Resolve
Torejo
409 ITSR-22950 ipad charger- Samanda Volkwyn- not working Salwa School Michelle Assign
Torejo
410 ITSR-22948 Request for Relocation- IP Phone Khaitan Richelle Resolve
Unde
411 ITSR-22934 AA- PC Issue Al Siddiq Resolve
412 ITSR-22929 Landline maintenance Rumaithiya Joan Resolve

Elizabeth
413 ITSR-22923 NO INTERNET Salmiya School Nieves Resolve
Abueva
414 ITSR-22879 Computer not working properly Sabah Salem Maria Assign
School Luningning
415 ITSR-22852 Finger print Enroll Al Qurain Jolice Villacin Resolve
416 ITSR-22840 EPG Hotline - Extension lines Head Office Maricel Tan In-
progress
417 ITSR-22820 Building 3:Room 17- Projector not working Al Salam Felicitas Assign
Alonzo
418 ITSR-22805 BM iphone needs to be updated Salmiya School Ma Resolve
Shamayne
419 ITSR-22797 Urgent: For FP enrollment ( ID #7399) Rumaithiya Yulie Me Resolve
420 ITSR-22787 Laptop of Ms. Maya ( Arabic Coordinator) Abdullah Cristy Mesa Open
Mubarak 1
421 ITSR-22777 IWB EY Salmiya Karen Joy Assign

422 ITSR-22775 Branch telephone to be transferred Qusour Karen Joy Resolve
423 ITSR-22773 Rm 9-projector not working Salwa School Michelle Resolve

Torejo
425 ITSR-22765 3BD- no internet connection Salwa School Michelle Assign

Torejo
426 ITSR-22764 4BA- no internet -need IT to check Salwa School Michelle Assign
Torejo
427 ITSR-22763 BA Telephone transfer to SSW Mesayel Lourein Assign
Dimaano
428 ITSR-22743 LED in Movie area-needs to be check Salwa School Michelle Assign
Torejo
429 ITSR-22729 LED in movie area-making unnecessary sound Salwa School Michelle Assign
Torejo
430 ITSR-22722 BM Computer - NS Printing Issue Mubarak Open
Abdullah
431 ITSR-22718 Transfer of Landline on SSW table Funaitees Maritess Open

Roxas
432 ITSR-22699 Intranet update Head Office Jose Oliver Assign
Balatero
433 ITSR-22695 Printer setting-need to be check Salwa School Michelle Assign
Torejo
434 ITSR-22691 Website update Head Office Jose Oliver Assign

Balatero
435 ITSR-22676 FP Access of the New Transferred English Mubarak Al Deogie Resolve
teacher Kabeer Nocos
436 ITSR-22675 Fingerprint not detected for HK staff. Rumaithiya Joan Assign
Elizabeth
School Luningning
438 ITSR-22647 Cannot Print reg form in Noorspace Jabriya Sheena Open
Moster
439 ITSR-22633 No internet Salmiya School Nieves Assign

Abueva
440 ITSR-22632 reception area kyocera printer not scanning Salwa White Elisha Rae Assign
Santo
441 ITSR-22610 Network Setup Head Office Jose Oliver Resolve

Balatero
442 ITSR-22609 Network Setup Head Office Jose Oliver Resolve

Balatero
443 ITSR-22604 Request for OSN Head Office Lei Santos Open
444 ITSR-22599 Request to fx the video for registration EY Salwa Eugenie Resolve
Esplana
445 ITSR-22565 MSWord PPT Excel not working Abu Halifa Ma. Ruby Close
446 ITSR-22562 DVR 2 cam 8 blurry Surra Rosemarie Resolve

Torres
447 ITSR-22561 Unsupported File Surra Melan Resolve
Medija
448 ITSR-22560 DVR blurry Surra Rosemarie Resolve

Torres
449 ITSR-22559 black Screen display Surra Melan Resolve
Medija
450 ITSR-22555 QS: No internet connection Qusour Melody Assign
Donor
451 ITSR-22553 PE staff room no internet Salwa School Michelle Assign

Torejo
452 ITSR-22552 Year 2 no internet Salwa School Michelle Assign
Torejo
453 ITSR-22551 3Bd- NO internet Salwa School Michelle Assign
Torejo
454 ITSR-22550 3BB- NO internet Salwa School Michelle Assign
Torejo
455 ITSR-22542 Outlook Email Head Office May Regine Resolve
Hicap
456 ITSR-22535 cannot print Head Office Resolve
457 ITSR-22519 CCTV Bus Area Mubarak Resolve

Abdullah
458 ITSR-22518 Building network survey Head Office Jose Oliver Resolve
Balatero
459 ITSR-22517 Mariam Mall games Head Office Jose Oliver Resolve
Balatero
460 ITSR-22512 Rm 12 projector display is off every after 2 Salwa School Michelle Assign
minutes Torejo
461 ITSR-22504 vp office-Una Flynn- No internet Salwa School Michelle Assign
Torejo
462 ITSR-22488 Rm 42-no internet Salwa School Michelle Assign
Torejo
463 ITSR-22487 Rm 43- no internet Salwa School Michelle Assign
Torejo
464 ITSR-22470 Cable Kyocera Printer Salmiya School Nieves Assign
Abueva
465 ITSR-22469 Science computer Salmiya School Nieves Assign

Abueva
466 ITSR-22468 Relocation of IP phone Mangaf Rosemarie Assign

Alagenio
467 ITSR-22462 dvr 2 cam 16. black screen Salwa White Elisha Rae Resolve
Santo
468 ITSR-22454 For FP Enrollment Mubarak Assign

Abdullah
469 ITSR-22453 AA computer Desk is full Surra Rosemarie Assign

Torres
470 ITSR-22441 Vivitek projector lamp replacement. Rumaithiya Joan Resolve
Elizabeth
471 ITSR-22439 SW internet-not working Salwa School Michelle Assign
Torejo
472 ITSR-22437 CPU Al Qurain Ruth Peero Resolve
473 ITSR-22436 IWB Al Qurain Ruth Peero Resolve
474 ITSR-22435 Telephone Line 2 Not Working Mubarak Assign

Abdullah
475 ITSR-22433 Rm 48 Keyboard of Ms Gaiten-broken-need Salwa School Michelle Assign
replacement Torejo
476 ITSR-22417 For Printer & scanner installation Jabriya Sitti Hiyam Assign
477 ITSR-22401 Fingerprint Access problem Al Qurain Jolice Villacin Resolve
478 ITSR-22397 PC of Ms. Hannah automatically off Sabah Salem Maria Resolve
School Luningning
479 ITSR-22396 PC of Ms. Singh automatically off Sabah Salem Maria Resolve
School Luningning
480 ITSR-22395 Kyocera 8001 Always offline Salmiya School Ma Open
Shamayne
481 ITSR-22391 Building 4- Fetch Me Monitor not working Al Salam Felicitas Assign
Alonzo
482 ITSR-22389 DVR4 - Cam 7 Funaitees Maritess Open
Roxas
483 ITSR-22386 Projector Mangaf Rosemarie Assign

Alagenio
484 ITSR-22384 Building 4:Room 29- Creative Speaker not Al Salam Felicitas Assign
working Alonzo
485 ITSR-22377 Ruwaida Ali FP Salwa School Michelle Assign

Torejo
486 ITSR-22366 ID PRINTER and WINDOWS UPDATE Head Office Camille Assign
Roperez
487 ITSR-22356 Building 4:Room 32- Creative Speaker not Al Salam Felicitas Assign
working Alonzo
488 ITSR-22355 Building 2 Room14- Projector has a trouble in Al Salam Felicitas Assign
Opening Alonzo
489 ITSR-22350 AA - PC Issue Al Siddiq Open
490 ITSR-22340 REFILLING OF TONER Abdullah Open

Mubarak 1
491 ITSR-22338 Youtube is not working Salmiya School Ma Assign
Shamayne
492 ITSR-22331 FP Access Saad Abdullah Richel Assign
Aungon
493 ITSR-22330 3BC- lost wifi connection Salwa School Michelle Resolve
Torejo
494 ITSR-22329 no internet connections at 1st flooripads Salwa White Elisha Rae Assign
cannot connect Building Mylee Sacala
Santo
495 ITSR-22327 Ipad Cable - broken for replacement Salwa Blue Cristy Mesa Open
Building
496 ITSR-22325 Projector not working Abdullah Rhea Open
Mubarak 2 Aplicador
497 ITSR-22323 AA PC is not working EY Salmiya Karen Joy Assign
498 ITSR-22320 Finger Print Transfer Mubarak Alvina Resolve

Abdullah Ramos

Abdullah Ramos
500 ITSR-22309 Request for FP Access of Annelize Sherman Qusour Melody Resolve
(5902) in QS Donor
501 ITSR-22308 projector is turning off every 10-20 minutes Mishref 1 Lailanie Open
when in use Macarilay
502 ITSR-22299 Finger print enroll 3 new HK staff Al Qurain Jolice Villacin Open
503 ITSR-22293 CCTV team cannot access all CCTV DVRs in Mubarak Al Deogie Resolve
online CMS Kabeer Nocos
504 ITSR-22292 FB NOT INSTALLED DVR 5&6 Funaitees Rhea Open

Alcones
505 ITSR-22289 Cam 8 error code 1080N(TVI) Surra Melan Assign

Medija
506 ITSR-22288 SD DVR2 NO RECORD Al Siddiq Rhea Resolve
Alcones
507 ITSR-22282 Power cord problem Salwa School Roselle Assign
Aguilar
508 ITSR-22280 PC of VP wants to connect to Kyocera Printer Salmiya School Ma Assign

Shamayne
509 ITSR-22276 Printer Salmiya School Nieves Assign

Abueva
510 ITSR-22275 IWB (WHITEBOARD APP) RM#14 Abdullah Open
Mubarak 1
511 ITSR-22272 Internet Connection Al Siddiq Open
512 ITSR-22264 rm 23- lost wifi connection Salwa School Michelle Assign
Torejo
513 ITSR-22260 Network Setup Head Office Jose Oliver Assign
Balatero
514 ITSR-22254 rm 16-4BB- Wifi connection is slow Salwa School Michelle Assign
Torejo
515 ITSR-22253 RM 41-projector -not working Salwa School Michelle Assign
Torejo
516 ITSR-22252 IPAD not connecting to WIFI Salwa School Michelle Assign
Torejo
517 ITSR-22251 EPG Mall Trip Head Office Maricel Tan Assign
518 ITSR-22242 ProgramApp Installation Abu Halifa Ma. Ruby Close
519 ITSR-22215 to install network box or cabinet Mishref 1 Lailanie Open

Macarilay
520 ITSR-22212 Request for Upgrading my RAMs Laptop Head Office Kristine Open
Espino
521 ITSR-22200 PC Transfer and Setup Head Office Jose Oliver Assign
Balatero
522 ITSR-22196 WiFi in FB Villa 3 Head Office Lei Santos Assign
523 ITSR-22190 QS: Monitor not working Qusour Melody Assign

Donor
524 ITSR-22158 Software Installation Head Office Jose Oliver Assign

Balatero
525 ITSR-22155 network cabling Head Office Jose Oliver Assign
Balatero
526 ITSR-22154 SSW Email Group Mubarak Resolve

Abdullah
527 ITSR-22149 Black Screen Jabriya Sheena Resolve

Moster
528 ITSR-22148 AX not working( please fix) Rumaithiya Yulie Me Resolve
529 ITSR-22142 Computer not working Salmiya School Ma Assign

Shamayne
530 ITSR-22125 iPad Setup Head Office Jose Oliver Assign
Balatero
531 ITSR-22113 Slow internet connection Mangaf Rosemarie Assign
Alagenio
532 ITSR-22056 My desktop is having a blue screen error Head Office Rhoda Assign
again (WHEA UNCORRECTABLE ERROR). Angeline
Ranchez
533 ITSR-22047 Finger print enroll 1 new HK staff Al Qurain Jolice Villacin Resolve
Medija
535 ITSR-22025 Printer Connection from Ms. Hannah Sabah Salem Maria Resolve
Computer to the printer School Luningning
536 ITSR-22022 FP Access for Srilaksmi Nagolu-7020 Saad Abdullah Richel Resolve
Aungon
537 ITSR-22020 PC not working EY Salmiya Karen Joy Assign
538 ITSR-22017 unblocking Netflix- Ms Heald (3BC) Salwa School Cristy Mesa Assign
539 ITSR-22014 Loose projector in Room No.8 Saad Abdullah Marilia Assign
Badilla
540 ITSR-22011 No Internet connections entire school Salwa White Elisha Rae Assign
Santo
541 ITSR-22010 Projector Problem Abu Fatira Roselle Assign

Aguilar
542 ITSR-22008 BA computer no internet and unable to print Sabah Salem Maria Assign
School Luningning
543 ITSR-22005 rm 23 computer is very slow Salwa School Michelle Assign
Torejo
544 ITSR-22004 Scanning Issue Surra Rosemarie Open
Torres
545 ITSR-21971 No Internet Salmiya School Nieves Assign
Abueva
546 ITSR-21959 QS: Cannot open Zip Files Qusour Arlene Yola Assign
Callos Perez
547 ITSR-21957 QS: Install Photoshop in computers Qusour Arlene Yola Assign
Callos Perez
548 ITSR-21951 6BA projector checking- screen is too small Salwa School Michelle Assign
Torejo
549 ITSR-21945 DVR 2 Cam 14 blurry Surra Rosemarie Resolve
Torres
550 ITSR-21944 DVR 2 cam 8 blurry Surra Rosemarie Resolve
Torres
551 ITSR-21943 DVR 1 is not working Al Salam Vivian Assign
Candava
552 ITSR-21933 Computer connection keeps on and off Salmiya School Ma Assign
Shamayne
553 ITSR-21929 CCTV EY Salmiya Karen Joy Resolve
554 ITSR-21928 BA and AA cannot connect in the printer Salwa School Michelle Assign
Torejo
555 ITSR-21927 FP access Jabriya Sheena Assign
Moster
556 ITSR-21927 FP access Jabriya Sheena Assign

Moster
557 ITSR-21906 key Board is not working Mishref 1 Lailanie Assign

Macarilay
558 ITSR-21905 Wifi need Configuration_Khaldiya Accom Head Office Lei Santos Open
559 ITSR-21894 Dalia computer internet connection Salwa School Michelle Assign
Torejo
560 ITSR-21893 PRINTER OF CASHIER-CHECK UP Salwa School Michelle Assign
Torejo
561 ITSR-21883 monitor for Mr Marshall not working Salwa School Michelle Assign
Torejo
562 ITSR-21878 speaker or volume is not working Mishref 1 Lailanie Assign
Macarilay
563 ITSR-21874 Fingerprint change Head Office Resolve
564 ITSR-21869 no power for SSW computer Salwa White Elisha Rae Assign
Santo
565 ITSR-21862 rm 23 no internet connection Salwa School Michelle Assign

Torejo
566 ITSR-21860 Rm 7 keyboard not working Salwa School Michelle Assign
Torejo
567 ITSR-21859 rm 7 computer-not working Salwa School Michelle Assign
Torejo
568 ITSR-21858 FP enrollment 7379 - Marshall Morgan Salwa School Michelle Resolve
Torejo
569 ITSR-21851 JB DVR1 Jabriya Rhea Resolve
Alcones
570 ITSR-21850 AM1 DVR4 NO POWER Abdullah Rhea Open
Mubarak 1 Alcones
571 ITSR-21848 asb all dvr Al Salam Rhea Assign
Alcones
572 ITSR-21843 Width of the whiteboard adjust Sabah Salem Maria Assign
School Luningning
573 ITSR-21842 Rm 5 pen not working Sabah Salem Maria Assign
School Luningning
Abdullah Ramos
575 ITSR-21839 Additional Computers Set Up Salmiya School Nieves Assign
Abueva
576 ITSR-21838 DVR Cabinet Al Siddiq Open
577 ITSR-21832 computer of AA not working (Kariza) Salwa School Michelle Assign
Torejo
578 ITSR-21831 installation of Sassoon font- Female staff Salwa School Michelle Assign
room Torejo
579 ITSR-21830 installation of Sassoon font- PE staff room Salwa School Michelle Assign
Torejo
580 ITSR-21820 Network relocation Head Office Jose Oliver Assign
Balatero
581 ITSR-21819 FP enrollment Head Office Jose Oliver Resolve

Balatero
582 ITSR-21818 wifi card for room 14 Mishref 1 Lailanie Assign
Macarilay
583 ITSR-21809 IWB projector Checking Mubarak Alvina Assign
Abdullah Ramos
584 ITSR-21808 3GB - speaker not working well- Salwa School Michelle Assign
Torejo
585 ITSR-21805 Internet Connection Mishref 2 Marian Assign
Bugtong
586 ITSR-21804 Excel files are all locked Mishref 1 Resolve
587 ITSR-21803 SSW micro Excel not responding Al Qurain Jolice Villacin Assign
588 ITSR-21802 projector replacement Head Office Jose Oliver Assign

Balatero
589 ITSR-21801 Laptop Setup Head Office Jose Oliver Assign
Balatero
590 ITSR-21800 iPad Setup Head Office Jose Oliver Resolve
Balatero
591 ITSR-21792 4BB class- no internet connection Salwa School Michelle Open
Torejo
592 ITSR-21785 IWB Projector Mesayel Lourein Assign
Dimaano
593 ITSR-21771 4 Laptops for Jan 5 Induction Head Office May Regine Assign
Hicap
594 ITSR-21767 Internet very slow sometimes no internet Sabah Salem Maria Assign
School Luningning
595 ITSR-21754 EY Digital Capture Head Office Mary Resolve
Antonette
596 ITSR-21724 2F NB Rm 43- fixing the cable wires in the Salwa School Michelle Assign
room Torejo
597 ITSR-21720 No picture in iwb Saad Abdullah Marilia Assign
Badilla
598 ITSR-21712 Agility EY Salmiya Karen Joy Resolve
599 ITSR-21697 Internet Connection Fintas Madel Reyes Assign
600 ITSR-21685 Internet very slow or sometimes not working. Sabah Salem Maria Assign
School Luningning
601 ITSR-21682 MS Excel of Nurses computer not working Sabah Salem Maria Resolve
School Luningning
602 ITSR-21671 Connect Purchasing PC to AS shared folder Al Salam Vivian Assign
Candava
603 ITSR-21670 Connect to the printer in Purchasing Office Al Salam Vivian Assign
Candava
604 ITSR-21669 No Internet for Main and Middle Admin Area Salmiya School Ma Assign
Shamayne
605 ITSR-21662 MSWord PPT Excel not working Abu Halifa Ma. Ruby Close
606 ITSR-21660 ProgramApp Installation Abu Halifa Ma. Ruby Assign
607 ITSR-21647 AA computer scanning issue Surra Rosemarie Assign

Torres
608 ITSR-21646 teacher ipad issue Surra Rosemarie Assign
Torres
609 ITSR-21642 Harris FP transfer Mesayel Lourein Resolve
Dimaano
610 ITSR-21641 Telephone cannot call to any local number Mesayel Lourein Resolve
Dimaano
611 ITSR-21622 Checking of IT equipments in every classroom Salwa School Michelle Assign
for Term 2 Torejo
612 ITSR-21618 Transfer Computer to Room 2 Head Office Sheila Grace Assign
Andres
613 ITSR-21616 New PC set up ( new staff) Salwa School Cristy Mesa Resolve
614 ITSR-21586 Samsung Tablet Saad Abdullah Richel In-

Aungon progress
615 ITSR-21582 DVR connectivity Gernata Jose Oliver Assign

Balatero
616 ITSR-21581 Accommodation Internet Head Office Jose Oliver Assign
Balatero
617 ITSR-21573 CPU CheckUpgrade as Needed Head Office Rhea Angelie Assign
618 ITSR-21572 Fetch Me Data Jabriya Sheena Resolve

Moster
619 ITSR-21567 CPU Repair Mubarak Alvina Assign
Abdullah Ramos
620 ITSR-21566 CPU repair Mubarak Alvina Assign
Abdullah Ramos
621 ITSR-21565 CPU repair Mubarak Alvina Assign
Abdullah Ramos
622 ITSR-21548 rm 4-need to install microsoft office Salwa School Michelle Resolve
Torejo
623 ITSR-21544 rm 23- broken projector brace Salwa School Michelle Resolve
Torejo
624 ITSR-21543 rm 25- IWB not sensitive to touch Salwa School Michelle Resolve
Torejo
625 ITSR-21524 COO Printing Problem Head Office Brian Eballa Resolve
626 ITSR-21509 DVR Black Screen Mishref 1 Assign
627 ITSR-21508 BA computer-not printing Salwa School Michelle Resolve

Torejo
628 ITSR-21507 MB1 DVR3 NO RECORD NO PLAYBACK Mishref 1 Rhea Resolve
Alcones
629 ITSR-21506 SD DVR 5 &6 NO RECORD NO PLAYBACK Al Siddiq Rhea Close
Alcones
630 ITSR-21505 JB DVR 1 & DVR2 NO RECORD PLAY BACK Jabriya Rhea Assign
Alcones
631 ITSR-21504 Internet Connection Issue Al Siddiq Resolve
632 ITSR-21501 FT DVR4 NO RECORD PLAYBACK Abu Fatira Rhea Assign

Alcones
633 ITSR-21500 ASB DVR8 NO RECORDPLAYBACK Al Salam Rhea Close
Alcones
634 ITSR-21497 CCTV - Camera Mangaf Rosemarie Resolve
Alagenio
635 ITSR-21496 DVR connectivity Al Salam Jose Oliver Resolve
Balatero
636 ITSR-21494 Fp Enroll for New Student Assistant 60645 Head Office Brian Eballa Resolve
637 ITSR-21493 DVR connection Salwa Accommodation Head Office Jose Oliver Assign
Balatero
638 ITSR-21488 room 2- projector not working Mishref 1 Lailanie Assign

Macarilay
639 ITSR-21468 Update Movie maker Surra Rosemarie Assign
Torres
640 ITSR-21467 Installation of photoshop Surra Rosemarie Assign
Torres
641 ITSR-21459 Finger Print cannot recognize 60140 Head Office Brian Eballa Resolve
642 ITSR-21455 Transport Office No Internet Head Office Brian Eballa Resolve
643 ITSR-21454 FP enrollment Head Office Dennis Resolve

Malubay
644 ITSR-21453 Cannot Print Mariam Trans Kyocera Printer Head Office Brian Eballa Resolve
645 ITSR-21452 Maintenance Office Network Cable Head Office Dennis Resolve
Malubay
646 ITSR-21451 Cabling for Mr.Esham Head Office Brian Eballa Resolve
647 ITSR-21449 No Wifi Logo Head Office Brian Eballa Assign
648 ITSR-21449 No Wifi Logo Head Office Brian Eballa Assign
649 ITSR-21448 COO IP Phone Configuration Head Office Brian Eballa Resolve
650 ITSR-21447 Office of COO IP Phone Cabling Head Office Dennis Resolve
Malubay
651 ITSR-21442 Finance Email Head Office Genelyn Resolve
Balancar
Balagot
652 ITSR-21441 Payroll helpdesk Email address Head Office Genelyn Resolve
Balancar
Balagot
653 ITSR-21440 Replacement for Ground Floor AP Head Office Brian Eballa Resolve
654 ITSR-21439 CCTV update CMS Head Office Dennis Resolve

Malubay
655 ITSR-21400 SDR No. SDR-29523 dated 16.12.2019 Abu Fatira Roselle Resolve
Aguilar
656 ITSR-21398 SDR request- adding of information Abu Fatira Roselle Resolve
Aguilar
657 ITSR-21397 School telephone is not working Abu Fatira Roselle Resolve
Aguilar
658 ITSR-21395 MANGAF DVR2 NO RECORD Mangaf Rhea Assign

Alcones
659 ITSR-21394 "cctv from room 10 is ""black"" on the Salwa White Elisha Rae Resolve
monitor" Building Mylee Sacala
Santo
660 ITSR-21390 Foornote update in Salary Certificate Head Office May Regine In-
Hicap progress
661 ITSR-21386 No Internet for RM 36(6A) Salmiya School Ma Assign

Shamayne
662 ITSR-21385 Fingerprint Machine Sabah Salem Jose Oliver Resolve

School Balatero
663 ITSR-21384 DVR connection Sabah Salem Jose Oliver Resolve

School Balatero
664 ITSR-21372 DVR connection Salmiya School Jose Oliver Assign
Balatero
665 ITSR-21370 DVR connection Al Siddiq Jose Oliver Resolve
Balatero
666 ITSR-21369 DVR connectivity Abdullah Jose Oliver Assign
Mubarak 1 Balatero
667 ITSR-21368 DVR recording Mesayel Jose Oliver Assign
Balatero
668 ITSR-21368 DVR recording Mesayel Jose Oliver Assign
Balatero
669 ITSR-21365 Computer Update Mubarak Alvina Assign
Abdullah Ramos
670 ITSR-21364 Ipad Mubarak Alvina Resolve

Abdullah Ramos
671 ITSR-21362 No Internet for Main and Middle Admin Area Salmiya School Ma Assign
Shamayne
672 ITSR-21355 CCTV issue EY Salmiya Karen Joy Resolve
673 ITSR-21352 QS: Install Movie Maker to Computer Qusour Melody Assign
Donor
674 ITSR-21345 BB Head Office Alpha Rufina Resolve
675 ITSR-21343 Purchase Order Error Head Office Vivian Resolve

Candava
676 ITSR-21309 Computer not working Salmiya School Ma Assign
Shamayne
677 ITSR-21308 rm 17- projector is on and off Salwa School Michelle Resolve
Torejo
678 ITSR-21307 rm 48- projector is on and off Salwa School Michelle Resolve
Torejo
679 ITSR-21302 LABEL per Camera Abdullah Assign
Mubarak 1
680 ITSR-21298 QS: Checkfix IWB Qusour Melody Assign
Donor
681 ITSR-21296 EPG Extension - Al Salam Branch Salwa Blue Roselyn Resolve
Building Matorre
682 ITSR-21291 IP Phones Abdullah Jose Oliver Resolve

Mubarak 2 Balatero
683 ITSR-21289 IP Phones Abdullah Jose Oliver Resolve
Mubarak 1 Balatero
684 ITSR-21276 Samsung Tablet Saad Abdullah Richel Assign
Aungon
685 ITSR-21275 IP Phones Surra Jose Oliver Resolve
Balatero
686 ITSR-21266 Setup Computer- Room 15 Khaitan Richelle Resolve
Unde
687 ITSR-21239 Ipad Activation lock for FT Abu Fatira Karalyn Assign
Rumusod
688 ITSR-21233 HDMI Grounded Salmiya School Ma Resolve

Shamayne
689 ITSR-21231 Loose monitor cable Saad Abdullah Marilia Resolve

Badilla

Badilla

Badilla

Badilla
693 ITSR-21221 Printer Issue Al Siddiq Resolve
694 ITSR-21187 Villa Internet Funaitees Jose Oliver Resolve

Balatero
695 ITSR-21186 SA FP Enrollment Salwa School Michelle Assign
Torejo

Torejo

Torejo
Torejo

Torejo
700 ITSR-21169 IP Phones Head Office Jose Oliver Resolve

Balatero
701 ITSR-21163 FP Problem Saad Abdullah Richel Assign
Aungon
702 ITSR-21162 3BB Projector- turned off after a loud sound- Salwa School Michelle Assign
need IT Torejo
703 ITSR-21158 Ms Una computer-very slow-need IT Salwa School Michelle Resolve
Torejo
704 ITSR-21157 Fetch me screen at the hallway not Jabriya Sitti Hiyam Resolve
functioning.
705 ITSR-21156 Computer Room 2 troubleshooting. Jabriya Sitti Hiyam Resolve
706 ITSR-21154 No Internet Salmiya School Ma Resolve

Shamayne
707 ITSR-21146 TV in cashier area- NOT PLAYING Salwa School Michelle Resolve
Torejo
708 ITSR-21140 RM 34 Projector not sensitive to touch Salwa School Michelle Assign
Torejo
709 ITSR-21137 rm 31- projector not sensitive to touch Salwa School Michelle Assign
Torejo
710 ITSR-21125 no network ICT Lab Salmiya School Ma Resolve
Shamayne
711 ITSR-21120 FP enrollment- New SA Salwa School Michelle Assign
Torejo
712 ITSR-21118 PC no electric power Salmiya School Ma Resolve
Shamayne
713 ITSR-21117 SDR Concerned Mubarak Al Deogie Assign

Kabeer Nocos
714 ITSR-21113 IWB Setup Mangaf Jose Oliver Resolve

Balatero
715 ITSR-21111 CPU at room no.5 not Working Abdullah Rhea Resolve
Mubarak 2 Aplicador
716 ITSR-21104 DVR connection Gernata Jose Oliver Resolve
Balatero
717 ITSR-21103 DVR connection Mishref 2 Jose Oliver Resolve
Balatero
718 ITSR-21102 DVR connection Mishref 1 Jose Oliver Resolve
Balatero
719 ITSR-21101 Fingerprint Machine Head Office Jose Oliver Resolve
Balatero
720 ITSR-21100 MK DVR 3 NO RECORD Mubarak Al Rhea Resolve
Kabeer Alcones
721 ITSR-21098 Computer not working Salmiya School Ma Resolve
Shamayne
722 ITSR-21095 Rm 23 no internet connection Salwa School Michelle Resolve
Torejo
723 ITSR-21094 4GB- PROJECTOR - On and off Salwa School Michelle Assign
Torejo
724 ITSR-21083 ESS Access Head Office Jean Resolve
Rachelle
Patena
725 ITSR-21081 Windows Head Office Celestina Resolve

Millana
726 ITSR-21076 Cannot Print Sabah Salem Maria Assign
School Luningning
727 ITSR-21067 CM SPR Generator Head Office Jose Oliver In-
Balatero progress
728 ITSR-21063 ITSR change projector ( 3BB and Music Class) Salwa School Cristy Mesa Resolve
729 ITSR-21050 Forgot personal EPG email password Kaifan Joan Manuel Resolve
730 ITSR-21049 system unit at room 7 keeps on restarting. Salwa White Elisha Rae Resolve
Santo
731 ITSR-21040 BB - Salwa Blue Alpha Rufina Assign

Building
732 ITSR-21036 3BA Calvert -poor internet connection Salwa School Michelle Resolve
Torejo
733 ITSR-21012 BM computer cannot print Salwa School Michelle Resolve
Torejo
734 ITSR-21006 AM1 VIDEO REQUEST Abdullah Rhea Assign
Mubarak 1 Alcones
735 ITSR-21004 AM1 VIDEO REQUEST Abdullah Rhea Close

Mubarak 1 Alcones
736 ITSR-21003 1BA- Speaker not working well Salwa School Michelle Resolve
Torejo
737 ITSR-21003 1BA- Speaker not working well Salwa School Michelle Resolve
Torejo
738 ITSR-21002 Rm 41- speaker not working well Salwa School Michelle Resolve
Torejo
739 ITSR-21001 3BC- no internet connection Salwa School Michelle Resolve
Torejo
740 ITSR-20996 kendal noonan- CPU not working Salwa School Michelle Resolve
Torejo
741 ITSR-20957 QS: IWB Operating System error Qusour Melody Resolve
Donor
742 ITSR-20948 finger print not readable in the machine Mishref 1 Lailanie Resolve
(emp. no. 7328 Bellamkonda Masthanama) Macarilay
743 ITSR-20933 MA VIDEO REQUEST Mubarak Rhea Resolve

Abdullah Alcones
744 ITSR-20923 Projector Salmiya School Ma Resolve

Shamayne
745 ITSR-20922 Projector keeps on freezing Salmiya School Ma Resolve
Shamayne
746 ITSR-20916 connect to the scanner Sabah Salem Maria Resolve
School Luningning
747 ITSR-20906 Computer FixationRepair Mishref 2 Marian Resolve
Bugtong
748 ITSR-20901 DVR Check for CCTV Black Screen Mubarak Assign
Abdullah
749 ITSR-20862 SYSTEM UNIT VERY SLOW. Salwa White Elisha Rae Resolve
Santo
750 ITSR-20859 FP Access (Shareeka Junaideen Haniffa: EY Salwa Eugenie Resolve
Emp#7368) Esplana
751 ITSR-20797 NO Internet Salmiya School Ma Resolve

Shamayne
752 ITSR-20795 Projector shutting down- 5BB Class Rm31 Salwa School Cristy Mesa Resolve
753 ITSR-20791 FP Accessis not working properly for Moula Bi Al Siddiq Resolve
Shaik: 7273
754 ITSR-20788 Cashier and Registrar (Done) Kaifan Rosalie Assign

Vasquez
755 ITSR-20786 OB 2F Rm 31- projector keeps on turning off Salwa School Michelle Resolve
Torejo
756 ITSR-20784 CA Connect to kyocera (Done) Kaifan Rosalie Resolve
Vasquez
757 ITSR-20782 Admin Office Kaifan Rosalie Resolve
Vasquez
758 ITSR-20781 ROOM 16 (Done) Kaifan Rosalie Resolve

Vasquez

Vasquez
Vasquez

Vasquez
762 ITSR-20761 Scan and Print Connection BM SSW BA Kaifan Rosalie Resolve
(Done) Vasquez
763 ITSR-20752 No Interner Sabah Salem Maria Assign
School Luningning
765 ITSR-20743 Additional Router internet very slow Sabah Salem Maria Resolve
School Luningning
766 ITSR-20729 QS: No internet Qusour Melody Close

Donor
767 ITSR-20727 REQUEST FIX MICROSOFT WORD IN AA Qusour Rose Ann Assign
DESKTOP
768 ITSR-20726 IP phone not working Mangaf Rosemarie Assign
Alagenio
769 ITSR-20723 Update CCTV Monitor Saad Abdullah Richel Assign
Aungon
770 ITSR-20722 IWB pen not functioning Surra Melan Assign
Medija
771 ITSR-20721 employee # 7277-G. Vara Lakshmi is always Mishref 1 Lailanie Resolve
showing absent in the exemption report Macarilay
772 ITSR-20706 No FPT registration of the following assistant. Salwa White Elisha Rae Resolve
12persons Building Mylee Sacala
Santo
773 ITSR-20704 7022 Saad Abdullah Richel Resolve
Aungon
774 ITSR-20698 Color Printer Head Office Kristine Resolve

Espino
775 ITSR-20696 FP not detected: Nanda Wathie Rathnayaka Rumaithiya Yulie Me Resolve
Mudiyanselage
776 ITSR-20695 FP enrollment Rumaithiya Yulie Me Resolve
777 ITSR-20693 IWB pen is not functioning Surra Rosemarie Assign

Torres
778 ITSR-20692 4G routers accommodation Head Office Jose Oliver Assign

Balatero

Balatero
780 ITSR-20690 IWB Setup Abdullah Jose Oliver Resolve
Mubarak 1 Balatero
781 ITSR-20688 CCTV Camera Black Screen- Basement Play Khaitan Richelle Resolve
Area Unde
782 ITSR-20678 CCTV in the reception is not showing on the Al Salam Vivian Resolve
monitor display Candava
783 ITSR-20677 BA computer is not working Al Salam Vivian Assign

Candava
784 ITSR-20669 Excel files are all locked Mishref 1 Resolve
785 ITSR-20668 BA all Excel Files are locked Abu Fatira Resolve
786 ITSR-20662 BB - Head Office Alpha Rufina Resolve
787 ITSR-20646 SSW CPU for Checking Al Qurain Jolice Villacin Assign
788 ITSR-20645 Fixing the additional Rack Cabinet 9U Al Qurain Jolice Villacin Assign
789 ITSR-20642 computer set up for room 6 and 7 Mishref 1 Lailanie Resolve
Macarilay
790 ITSR-20616 cctv installation for additional class room Mishref 1 Lailanie Resolve
Macarilay
791 ITSR-20609 PS SALMIYA VIDEO REQUEST Salmiya School Rhea Resolve
Alcones
792 ITSR-20596 Request for new IPad ( kayleigh Buck- Year Salwa School Cristy Mesa Resolve
5Bb English Teacher)
793 ITSR-20585 New HK Staff for FP Enrollment Mubarak Assign

Abdullah
794 ITSR-20569 QS: Install Board and Connect Speaker to IWB Qusour Melody Resolve
Donor
795 ITSR-20564 Website Blocked Jabriya Sheena Resolve

Moster
796 ITSR-20563 OIWB Touchscreen not working Jabriya Sheena Resolve
Moster
797 ITSR-20554 CKB NOT INSTALLED IN CMS Head Office Rhea Assign
Alcones
798 ITSR-20553 KITCHEN FOR CCTV INSTALLATION Salmiya School Rhea Assign
Alcones
799 ITSR-20551 FB ACCOM DVR NOT YET INSTALLED Funaitees Rhea Assign
Alcones
800 ITSR-20549 GARNATA ACCOM NOT INSTALLED Head Office Rhea Assign
Alcones
801 ITSR-20548 SALWA ACCOM NOT ISTALLED Head Office Rhea Assign
Alcones
802 ITSR-20547 KHALDIYA ACCOM Head Office Rhea Assign
Alcones
803 ITSR-20546 AM1 DVR4 NOT INSTALLED IN CMS Abdullah Rhea Close
Mubarak 1 Alcones
804 ITSR-20545 PS SALMIYA DVR5 NOT INSTALLED IN CMS Salmiya School Rhea Assign
Alcones
805 ITSR-20543 SD DVR5 NOT INSTALLED ON CMS Al Siddiq Rhea Assign
Alcones
806 ITSR-20538 Projector Salmiya School Ma Resolve
Shamayne
807 ITSR-20537 SABAH SALEM ALL DVR Sabah Salem Rhea Assign
School Alcones
808 ITSR-20536 MA DVR3 NOT INSTALLED IN CMS Mubarak Rhea Assign
Abdullah Alcones
809 ITSR-20535 JABRIYA DVR1 NOT INSTALLED IN CMS Jabriya Rhea Assign
Alcones
810 ITSR-20534 MB2 DVR3 NOT ACCESSIBLE Mishref 2 Rhea Assign
Alcones
811 ITSR-20533 MB1 DVR1 NOT ACCESSIBLE Mishref 1 Rhea Assign
Alcones
812 ITSR-20532 Finger print Enroll Al Qurain Jolice Villacin In-
progress
813 ITSR-20531 PS SALMIYA Salmiya School Rhea Assign

Alcones
814 ITSR-20530 ASB DVR5 6 7 8 9 NO RECORD Al Salam Rhea Assign
Alcones
815 ITSR-20527 ASB DVR5 6 7 8 9 NO RECORD Mesayel Rhea Close
Alcones
816 ITSR-20526 AM1 DVR2 NOT ACCESSIBLE Abdullah Rhea In-
Mubarak 1 Alcones progress
817 ITSR-20520 MESAYEL DVR3 NORECORD Mesayel Rhea Assign
Alcones
818 ITSR-20519 DVR 3 not recording Surra Melan Resolve
Medija
819 ITSR-20518 AVI Player Head Office Rhea Angelie Assign
820 ITSR-20513 Photocopier change of password Surra Melan Resolve

Medija
821 ITSR-20496 LCD Projector Al Qurain Ruth Peero Assign
822 ITSR-20491 no internet connection Mishref 1 Lailanie Resolve

Macarilay
823 ITSR-20476 Nero Burner Kaifan Maria Alelei Assign
Bungag
824 ITSR-20456 Projector Salmiya School Ma Assign

Shamayne
825 ITSR-20453 broken HDMI Mishref 1 Lailanie Resolve
Macarilay
826 ITSR-20433 Mariam Mall games Head Office Jose Oliver Resolve
Balatero
827 ITSR-20432 Mariam Mall NVQ Setup Head Office Jose Oliver Resolve
Balatero
828 ITSR-20431 Copier Machine Transfer Head Office Jose Oliver Resolve
Balatero
829 ITSR-20430 HDMI cable replacement Salmiya School Jose Oliver Resolve
Balatero
Abdullah Alcones
831 ITSR-20406 Camera 11and 13 under DVR3 Abdullah Resolve

Mubarak 1
832 ITSR-20405 Kyocera Page Set up Configuration@ Mubarak Al Deogie Resolve

CashierBA Kabeer Nocos
833 ITSR-20404 IWB Callibration of Room 18 Mubarak Al Deogie Resolve
Kabeer Nocos
834 ITSR-20392 Rm 23- no internet connection Salwa School Michelle Resolve
Torejo
835 ITSR-20391 install Microsoft in PC in female staff room Salwa School Michelle Resolve
Torejo
836 ITSR-20390 Call Center Login Head Office Jose Oliver Resolve
Balatero
837 ITSR-20389 Create EPG login accounts Head Office Jose Oliver Resolve
Balatero
838 ITSR-20388 rm 17- projector lamp- cblurred Salwa School Michelle Resolve
Torejo
839 ITSR-20380 NB 1F- Library-set up Salwa School Michelle Resolve
Torejo
840 ITSR-20377 DVR 1 is not accessible in online CMS Mishref 1 Lailanie Resolve
Macarilay
841 ITSR-20373 Mr Appleby computer-no internet connection Salwa School Michelle Resolve
Torejo
842 ITSR-20370 nurse girls- very poor internet connection Salwa School Michelle Resolve
Torejo
843 ITSR-20369 LIBRARY- no internet connection Salwa School Michelle Resolve
Torejo
844 ITSR-20368 BM computer-cannot played cctv record sent Salwa School Michelle Resolve
by AS Torejo

Alcones
846 ITSR-20360 AX System Saad Abdullah Richel Assign

Aungon
847 ITSR-20358 PC of BA can not Burn CD Mishref 1 Assign
848 ITSR-20355 Computer screen is all pink Salwa School Jason Tyler Resolve
849 ITSR-20352 IWB (ROOM#16) Abdullah Assign

Mubarak 1
850 ITSR-20351 Computer (Nurse Room) Abdullah Assign
Mubarak 1
851 ITSR-20350 Projector (Room#14) Abdullah Assign
Mubarak 1
Alcones
853 ITSR-20320 Skype Log In Failure Head Office Lei Santos In-
progress
854 ITSR-20310 Installation of HDMI cable for IWB Fintas Jose Oliver Assign
Balatero
855 ITSR-20309 Software Installation Salmiya School Jose Oliver Resolve
Balatero
856 ITSR-20308 check network cabling Mesayel Jose Oliver Assign
Balatero
857 ITSR-20307 Check CCTV NVR area and its connection Head Office Jose Oliver Assign
Balatero
858 ITSR-20306 IWB touchboard issue Sabah Salem Jose Oliver Resolve
School Balatero
859 ITSR-20305 NVR backup file Sabah Salem Jose Oliver Resolve
School Balatero
860 ITSR-20304 iPad electric soscket Sabah Salem Jose Oliver Resolve
School Balatero
861 ITSR-20294 DVR 6 No display in the monitor Al Salam Felicitas Assign
Alonzo
862 ITSR-20293 Classroom computer Salmiya School Nieves Resolve
Abueva
863 ITSR-20292 HDMI cable replacement Jabriya Sheena Assign

Moster
864 ITSR-20281 LPO Access Head Office Rhea Angelie Resolve
865 ITSR-20280 I.W.B screen frequently turnoff Qusour Sania Vipin Resolve
866 ITSR-20278 AX Access issue Head Office Jose Oliver Resolve

Balatero
867 ITSR-20263 Network Cable request Head Office Jean In-
Rachelle progress
Patena
868 ITSR-20243 Computer set up for male staff room Salwa School Cristy Mesa Assign
869 ITSR-20242 Computer set up for female staff room Salwa School Cristy Mesa Assign
870 ITSR-20235 arabic coordinator computer- not connected Salwa School Michelle Resolve
to internet Torejo
871 ITSR-20230 RM 27- no internet connection Salwa School Michelle Resolve

Torejo
872 ITSR-20223 Transfer Ms. Roselle Aguila 6682 fp access to Abu Fatira Karalyn Resolve
FT Rumusod
873 ITSR-20219 Intranet page update Head Office Jose Oliver Resolve
Balatero
874 ITSR-20211 internet connection ICT AREA Salwa School Michelle Assign
Torejo
875 ITSR-20211 internet connection ICT AREA Salwa School Michelle Assign
Torejo
876 ITSR-20202 CCTV Black Screen Mubarak Al Deogie Resolve
Kabeer Nocos
877 ITSR-20201 FP Machine Head Office Jose Oliver Resolve

Balatero
878 ITSR-20200 IWB Installation Al Salam Jose Oliver Resolve

Balatero
879 ITSR-20198 MS Office (Word Excel) in Room 7 not Sabah Salem Maria Resolve
working School Luningning
880 ITSR-20195 Installation of IOWB Surra Melan Resolve
Medija
881 ITSR-20177 Update Drivers for CCTV Team Workstation Head Office Brian Eballa Assign
882 ITSR-20175 Installation for CMS and Update CMS @ CCTV Head Office Brian Eballa Assign
Team
883 ITSR-20173 Installing network cable @ AS Office for Head Office Brian Eballa Resolve
Network Printer
884 ITSR-20154 IWB removed by student Mesayel Asher Resolve

Dianne
Frivaldo
885 ITSR-20153 Fetch me system is not working Saad Abdullah Marilia Resolve
Badilla
886 ITSR-20150 Receptionist email Salmiya School Najlaa Resolve
Hamama
887 ITSR-20149 ICT_lab No Network connection Salwa School Resolve

888 ITSR-20149 ICT_lab No Network connection Salwa School Resolve
889 ITSR-20147 Fetch Me Monitor- No display Al Salam Felicitas Assign

Alonzo
890 ITSR-20145 Printer Connection EY Salmiya Karen Joy Resolve
891 ITSR-20143 Internet Connection EY Salmiya Karen Joy Resolve
892 ITSR-20142 no Internet connection- Rm 13 Mr Appleby Salwa School Michelle Resolve

class Torejo
893 ITSR-20141 Internet connection- SW Salwa School Michelle Resolve
Torejo
894 ITSR-20132 No internet- Rm 9 & 11 Salwa School Cristy Mesa Resolve
895 ITSR-20129 small view appearance -screen from Salwa White Elisha Rae Resolve
projector no remote Building Mylee Sacala
Santo
896 ITSR-20128 needs to install google chrome Salwa White Elisha Rae Resolve
Santo
897 ITSR-20111 network cables Funaitees Jose Oliver Resolve

Balatero
898 ITSR-20110 DVR cables Jabriya Sheena Resolve

Moster
899 ITSR-20078 ID PRINTER Head Office Camille Resolve

Roperez
900 ITSR-20070 Fetch me monitor EY Salmiya Karen Joy Assign
901 ITSR-20062 PC cannot connect in Mobile Hotspot Head Office Lourein Assign
Dimaano
902 ITSR-20061 You tube request for unblock by Ms. Salwa School Cristy Mesa Assign
Flynn(VP)- 7:30am-2pm
903 ITSR-20058 Fetch me system EY Salmiya Karen Joy Resolve
904 ITSR-20055 IP Phone Head Office Mary Rose Resolve
905 ITSR-20054 internet connection- Salwa School Michelle Resolve

Torejo
906 ITSR-20052 Deactivate Account Head Office Jose Oliver Resolve
Balatero
907 ITSR-20026 No internet Connection In AAs & LLs Office Abu Halifa Ma. Ruby Close
908 ITSR-20023 Website update Head Office Jose Oliver Resolve

Balatero
909 ITSR-20009 Finance Shared Folder Set-up Head Office Resolve
910 ITSR-20006 Backing-up hard drive Head Office Assign
911 ITSR-20005 new AX user Head Office Jose Oliver Resolve

Balatero

Balatero
913 ITSR-19999 Recheck and reconfigure network EY Salwa Jose Oliver Resolve
Balatero
914 ITSR-19997 wrong Email Mangaf Rosemarie Resolve
Alagenio
915 ITSR-19996 Fingerprint transfer Mangaf Rosemarie Resolve

Alagenio
916 ITSR-19995 moving of IP phone Mangaf Rosemarie Assign
Alagenio
917 ITSR-19976 AM1 VIDEO REQUEST Abdullah Rhea Resolve
Mubarak 1 Alcones

Moster
919 ITSR-19974 JABRIYA VIDEO REQUEST Jabriya Rhea Resolve

Alcones
920 ITSR-19973 JABRIYA VIDEO REQUEST Jabriya Rhea Close

Alcones
921 ITSR-19964 Fetch Me System Khaitan Jennifer Resolve

Juruena
922 ITSR-19935 Internet in the branch is very slow. Teachers Sabah Salem Maria Resolve
are using their own router. School Luningning
923 ITSR-19930 SABAH SALEM VIDEO REQUEST Sabah Salem Rhea Resolve
School Alcones
924 ITSR-19927 DVR not recording Surra Rosemarie Resolve

Torres
925 ITSR-19925 HDMI Cable Salmiya School Ma Resolve
Shamayne
926 ITSR-19923 Refilling of toner Abdullah Resolve
Mubarak 1
Abdullah Alcones
928 ITSR-19911 YR Leader laptop cannot connect with school Salwa School Cristy Mesa Assign
wifi
929 ITSR-19910 Black screen CCTV Jabriya Sheena Assign
Moster
930 ITSR-19892 SD VIDEO REQUEST Al Siddiq Rhea Resolve
Alcones
931 ITSR-19887 AAs SDR in Agility Mishref 2 Narifel Assign

Nesnia
932 ITSR-19849 IWB not working- 4bc (Rm27) Salwa School Cristy Mesa Assign
933 ITSR-19846 Ipad not working for Classroom Monitor Abu Halifa Ma. Ruby Close
934 ITSR-19843 Creative speakers- 1 bd for checking Salwa School Cristy Mesa Assign
935 ITSR-19838 internet connection Salwa School Michelle Assign

Torejo
936 ITSR-19836 Assess and setup IWB issues EY Salwa Jose Oliver Assign
Balatero
937 ITSR-19833 Setup of Speaker and Projector Funaitees Jose Oliver Assign
Balatero
938 ITSR-19829 class dojo download in ipad Salwa School Michelle Assign
Torejo
939 ITSR-19788 Request enrollment of fingerprint Khaitan Richelle In-
Unde progress
940 ITSR-19764 No internet- Rm23 ( Ms. Patterson) Salwa School Cristy Mesa Assign
941 ITSR-19762 Internet in whole branch is slow Sabah Salem Maria Assign
School Luningning
942 ITSR-19699 Requesting for checking of computer system EY Salwa Eugenie Resolve
SSW Esplana
943 ITSR-19695 FP log Rumaithiya Yulie Me Assign
944 ITSR-19693 Projector is not very clear Salwa School Jason Tyler Assign
945 ITSR-19689 GPONFiber connection issue Abdullah Jose Oliver Assign

Mubarak 1 Balatero
946 ITSR-19686 No internet connection in the LL & AA Office Abu Halifa Mary Grace Assign
947 ITSR-19679 Request for USB for TV in the reception as Salwa School Cristy Mesa Assign
checked by IT
948 ITSR-19676 Room 29 IWB computer cannot connect to Abu Halifa Mary Grace Assign
the internet
949 ITSR-19675 Fetch Me Monitors are not working Abu Halifa Mary Grace Assign
950 ITSR-19664 rm 38- projector problem Salwa School Michelle Assign

Torejo
951 ITSR-19663 PS SLW CCTV Camera Issue- DVR NB11- no Salwa School Cristy Mesa Assign
record
952 ITSR-19662 PS SLW CCTV Camera Issue- DVR OB 3 - no Salwa School Cristy Mesa Assign
record
953 ITSR-19660 ZORA Configuration Salwa School Assign
954 ITSR-19652 PS SALWA VIDEO REQUEST Salwa School Rhea Assign

Alcones
955 ITSR-19644 SSW PC is not working properly Al Siddiq Assign

956 ITSR-19634 CPU Al Qurain Ruth Peero Resolve
957 ITSR-19633 IWB Lamp Al Qurain Ruth Peero Resolve
958 ITSR-19632 IWB Lamp Al Qurain Ruth Peero Resolve
959 ITSR-19614 IWB Projector Mesayel Lourein Resolve

Dimaano
960 ITSR-19571 Speaker and mouse Mishref 1 Orleance Resolve
Asong
961 ITSR-19570 HDMI cord Mishref 1 Orleance Resolve
Asong
962 ITSR-19554 Laptop Miss Dalia for checking Salwa School Cristy Mesa Assign
963 ITSR-19532 Weak Internet Connection Khaitan Jennifer Assign

Juruena
964 ITSR-19503 scanner is not connected to PC Surra Rosemarie Assign

Torres
965 ITSR-19497 FF-Music Room- projector not working Salwa School Michelle Assign
Torejo
Alcones
967 ITSR-19491 Bio metric Not Working EY Salwa Eugenie Resolve

Esplana
968 ITSR-19488 Receptionist Computer Salmiya School Ma Resolve

Shamayne
969 ITSR-19486 Speakers for NVQ Presentation Hall Head Office Assign
970 ITSR-19485 rm 39-iwb flickering Salwa School Michelle Assign

Torejo
971 ITSR-19484 projector lamp broken Salwa School Michelle Assign
Torejo
972 ITSR-19479 Computer FixationRepair Mishref 2 Alvina Resolve
Ramos
973 ITSR-19475 DVR 11 ( Request for hard drive) Salwa School Cristy Mesa Assign
974 ITSR-19417 FP transfer-Samar Jarrour- 2433 Salwa School Cristy Mesa Assign
975 ITSR-19413 Broken Mouse- Rm17 (3Bd) Salwa School Cristy Mesa Open
976 ITSR-19411 1WB not working or no signal Sabah Salem Maria Resolve
School Luningning
977 ITSR-19406 CPU not working Saad Abdullah Marilia Assign
Badilla
978 ITSR-19402 Speaker for checking- Rm4 Salwa School Cristy Mesa Assign
979 ITSR-19401 Rm 34- IWB not working broken lamp Salwa Blue Cristy Mesa Assign
Building
980 ITSR-19392 Installation of Bar Code Printer Head Office Rhoda Assign
Angeline
Ranchez
School Alcones
982 ITSR-19362 OIWB concerns Jabriya Sheena Assign

Moster
983 ITSR-19361 OIWB concerns Jabriya Sheena Assign

Moster
984 ITSR-19360 No Internet Jabriya Sheena Assign

Moster
985 ITSR-19342 FP Access (Shanika Madumali Ariyarathna EY Salwa Eugenie Assign
Lanka Wiriduwalage: #7181) Esplana
986 ITSR-19331 Software Update Head Office Camille Assign

Roperez
987 ITSR-19316 FP Access (Rohini Ponnaiah: 7217) EY Salwa Eugenie Assign

Esplana
988 ITSR-19315 FP Access (Pitta Lova Durga: 7169) EY Salwa Eugenie Assign
Esplana
989 ITSR-19314 FP Access (Soundarya Sarilla: 7170) EY Salwa Eugenie Assign

Esplana
990 ITSR-19313 FP Access (Nagarajamma Kondanagari: 7168) EY Salwa Eugenie Assign

Esplana
991 ITSR-19305 Projector Salmiya School Resolve
992 ITSR-19285 IOWB not properly working Mishref 1 Orleance Resolve

Asong
School Alcones
994 ITSR-19236 PS SALWA VIDEO REQUEST Salwa School Rhea Close

Alcones
995 ITSR-19232 Cannot connect to youtube Salmiya School Ma Resolve

Shamayne
Moster
997 ITSR-19177 Projector Lamp Broken Salmiya School Jennifer Resolve
Light-Hook
998 ITSR-19138 DVR for Checking Abdullah Resolve

Mubarak 1
999 ITSR-19097 Biotmetric always hung and something Sabah Salem Maria In-
register absent event we are Present. School Luningning progress
1000 ITSR-19093 room 1 still not calibrate even checked before Sabah Salem Maria Resolve
School Luningning
1001 ITSR-19092 Room 8 calibrate but touch screen not Sabah Salem Maria Resolve
working School Luningning
1002 ITSR-19091 Room 6 not calibrated checked but not fix Mangaf Maria Resolve
Luningning
1003 ITSR-19090 Room 9 install more games and not calibrate Sabah Salem Maria Assign
School Luningning
1004 ITSR-19067 IWB Projector Mesayel Lourein Resolve
Dimaano
1005 ITSR-19044 Update Fetch Me Groupings Abu Halifa Mary Grace Resolve
1006 ITSR-19043 Projector power button light blinking Mubarak Al Deogie Resolve
Kabeer Nocos
1007 ITSR-19040 Lan Connection (HR Dept. Room 28) Head Office Assign
1008 ITSR-19029 Cannot used ipad it says activation locked - Salwa White Elisha Rae Resolve
requires username and password Building Mylee Sacala
Santo
1009 ITSR-19002 s2316 - cannot print Parents Portal Details in Abu Halifa Mary Grace Assign
eforms
1010 ITSR-19000 s2316 - cannot download Daily Voucher Abu Halifa Mary Grace Assign
report in eforms
1011 ITSR-18993 Tablet for Replacement Khaitan Jennifer Assign

Juruena
1012 ITSR-18992 IPAD ACTIVATION Khaitan Jennifer Assign

Juruena
1013 ITSR-18980 AM1 VIDEO REQUEST Salwa School Rhea Assign
Alcones
1014 ITSR-18970 Internet & Outlook G Suit Salwa White Unaiz Assign
Building Kariyath
1015 ITSR-18948 Internet & Outlook G Suit Salwa White Unaiz Resolve
Building Kariyath
1016 ITSR-18946 OIWB Mangaf Rosemarie Resolve

Alagenio
1017 ITSR-18945 CCTV monitor black screen Al Qurain Jolice Villacin Resolve

Mubarak 1 Alcones

Alcones
1020 ITSR-18941 Transfer of FP 7249 Marjorie Ann De Castro Salwa School Michelle Resolve
Torejo
1021 ITSR-18930 Internet Connection Fintas Madel Reyes Resolve
1022 ITSR-18929 Transfer of FP to new Employee ID Funaitees Maritess Resolve

Roxas
1023 ITSR-18925 Projector in Room 11 is moving. screw maybe Sabah Salem Maria Resolve
not tight School Luningning
1024 ITSR-18914 Projector in Room 8 is moving. screw maybe Sabah Salem Maria Resolve
not tight School Luningning

Alcones
1026 ITSR-18869 5664 Judeah Sababan- FP machine cannot Abu Halifa Mary Grace Assign
does not recognise the fingerprint
1027 ITSR-18868 Finger print enroll 1 new HK staff Al Qurain Jolice Villacin Assign
1028 ITSR-18864 FP Access - 7259 Mallika Dissanayaka Al Siddiq Davie Resolve

Mudiyanselage Palmares
1029 ITSR-18842 Installation of IWB in Room 7 Sabah Salem Maria Resolve

School Luningning
1030 ITSR-18836 Install CM to laptop Surra Melan Resolve
Medija
1031 ITSR-18830 No Internet Connection Surra Melan Resolve
Medija
Mubarak 1 Alcones
1033 ITSR-18809 Ipad application for CM Abu Halifa Ma. Ruby Close
1034 ITSR-18808 Ipad application for CM Abu Halifa Ma. Ruby Close
1035 ITSR-18804 Installing Fetch me Program Al Qurain Jolice Villacin Assign
1036 ITSR-18803 Parents Online Portal Al Qurain Jolice Villacin Resolve
1037 ITSR-18795 AAs computer is not working Abu Halifa Ma. Ruby Resolve
1038 ITSR-18792 IWB not working properly Mishref 1 Lailanie Resolve

Macarilay
1039 ITSR-18760 closing all the accounts of Salwa School Michelle Assign
Torejo
1040 ITSR-18757 No Internet in ICT LABAccess point problem Salwa School Assign
1041 ITSR-18756 No Internet in ICT LABAccess point problem Salwa School Assign
1042 ITSR-18709 re adjustment of cctv Surra Rosemarie Assign

Torres
Torres
Torres
1045 ITSR-18697 Cant connect to the internet Abdullah Rhea Resolve
Mubarak 2 Aplicador
1046 ITSR-18696 Cant connect to the internet Abdullah Rhea Assign
Mubarak 2 Aplicador
1047 ITSR-18662 QS: IWB cant connect to Internet Qusour Melody Close
Donor
1048 ITSR-18661 QS: IWB Screen not working properly Qusour Melody Close
Donor
1049 ITSR-18658 OSN Not Working_FB Accom 1F Head Office Lei Santos Open
1050 ITSR-18648 Rm 43-USB Port not working Salwa School Michelle Assign
Torejo
1051 ITSR-18641 No Internet Year 1Bd- done by Mr. Brian Salwa School Cristy Mesa Resolve
1052 ITSR-18635 FP Transfer 7254 Nour Elhuda Abbas Mohd Salwa School Michelle In-
Nimer Abedaljawad Torejo progress
1053 ITSR-18632 Calibrate the smartboard Sabah Salem Maria Resolve

School Luningning
1054 ITSR-18628 No Connection Salwa School Assign

Alcones
1056 ITSR-18617 Cannot Log in in AX Mishref 2 Narifel Resolve

Nesnia
1057 ITSR-18611 Laptop Head Office Assign
1058 ITSR-18591 FP Access Al Qurain Jolice Villacin Resolve
1059 ITSR-18575 AA PC Monitor Grounded Mubarak Al Deogie Resolve

Kabeer Nocos
Mubarak 1 Alcones
1061 ITSR-18547 BM Computer unit Internet Issue Mubarak Resolve

Abdullah
1062 ITSR-18546 Canon Selphy Printer and Nero Installation Mubarak Resolve
Abdullah

Alcones

Alcones
1065 ITSR-18515 TELEPHONE REPAIR Abdullah Assign

Mubarak 1
1066 ITSR-18495 INSTALLATION of Photoshop Abdullah Assign
Mubarak 1
1067 ITSR-18490 Set up equipment Mubarak Shontee Resolve

Abdullah Chantrel
1068 ITSR-18484 Microsoft office Salmiya School Danielle Resolve
Heath
1069 ITSR-18474 nurse for boys computer-not working Salwa School Michelle Assign
Torejo
1070 ITSR-18472 Rm 48- no internet connection Salwa School Michelle Assign
Torejo
1071 ITSR-18436 Computer Connection to Scanner Head Office Assign
1072 ITSR-18416 Installation of CPU to IWB Mubarak Al Deogie Resolve

Kabeer Nocos
1073 ITSR-18408 NB GF Rm 38- no internet Salwa School Michelle Assign

Torejo
1074 ITSR-18406 No Internet ( New Building Room 49 Farah Salwa School Cristy Mesa Assign
Burma
Alcones
1076 ITSR-18389 Additional Scanner for HR Head Office May Regine Assign
Hicap
1077 ITSR-18388 Required Slit Glass Cleaning for HR Printer Head Office May Regine Assign
Hicap
1078 ITSR-18386 DVR 10 DVR11 & DVR12 are not accessible in Salwa School Cristy Mesa Assign
online CMS as of today 17th day of October
2019.
1079 ITSR-18385 Intercom Problems Salmiya School Ma Resolve

Shamayne
1080 ITSR-18383 Installation of Interactive games (Room3) Salwa School Cristy Mesa Assign
1081 ITSR-18341 ESS not working Mangaf Rosemarie Close
Alagenio
1082 ITSR-18331 CCTV Label Khaitan Richelle Assign
Unde
1083 ITSR-18327 AX Cannot Access Mesayel Lourein Assign
Dimaano
1084 ITSR-18326 INTERNET CONNECTION PROBLEM Mesayel Lourein Resolve

Dimaano
1085 ITSR-18316 No internet connection -ICT Room Salwa School Cristy Mesa Assign
1086 ITSR-18290 JABRIYA VIDEO REQUEST Jabriya Rhea Assign

Alcones
1087 ITSR-18286 IWB sound problem Khaitan Jesyl Marie Resolve
1088 ITSR-18283 No Internet Connection Surra Melan Resolve

Medija
1089 ITSR-18275 FP-6603-RUWAIDA ALI Salwa School Michelle Resolve
Torejo
1090 ITSR-18274 Fetch Me system Mangaf Rosemarie Close

Alagenio
1091 ITSR-18261 IT Staff Assistance for Parents Teaching Salwa School Cristy Mesa Assign
Evening- for preparations of projectors in the
class.
1092 ITSR-18241 Internet Connection Problem Mesayel Asher Assign

Dianne
Frivaldo
1093 ITSR-18206 Fetch me system set-up. Rumaithiya Joan Resolve

Elizabeth
1094 ITSR-18204 Fix Scanner connection. Too slow Al Salam Felicitas Assign
Alonzo
1095 ITSR-18195 Ho- SA Sabah Salem Hannah Assign
School Paula Corner
1096 ITSR-18179 CR Computer Salmiya School Ma Resolve
Shamayne
1097 ITSR-18175 6730 Juna Waiba - FP machine cannot Abu Halifa Mary Grace Assign
recognise the fingerprint of the mentioned
staff
1098 ITSR-18164 QS: Fix Black Screen Monitor Qusour Melody Close
Donor
1099 ITSR-18152 IWB Calibration Mubarak Al Deogie Resolve

Kabeer Nocos
1100 ITSR-18138 GF Rm 34- projector is shutting down every Salwa School Michelle Resolve
now and then- need IT Torejo
1101 ITSR-18111 KB:Desktop problem: cannot open Kaifan Joan Manuel Resolve
1102 ITSR-18109 Headset Salwa School In-

progress
1103 ITSR-18099 Computer box Salwa School Nerisse Resolve

Kooiman
1104 ITSR-18093 FP enrollment (Urgent) Rumaithiya Yulie Me Resolve
1105 ITSR-18090 Connect computer to Kyocera Printer Salmiya School Ma Resolve

Shamayne
1106 ITSR-18085 CCTV adjustment Surra Rosemarie Assign

Torres
1107 ITSR-18067 CCTV Camera Issue - DVRs not accessible Salwa School Cristy Mesa Resolve
online
1108 ITSR-18055 FP Access of Princess Carticano Saad Abdullah Richel Resolve
Aungon
1109 ITSR-18048 PS SALWA VIDEO REQUEST Salwa School Rhea Resolve
Alcones
1110 ITSR-18041 Re-enrolling of fingerprints Abdullah Resolve

Mubarak 1

Mubarak 1 Alcones
Alcones
1113 ITSR-18002 Projector IWB Issue Al Siddiq Resolve
1114 ITSR-17990 agility concern SDR Qusour Rose Ann Assign
1115 ITSR-17982 unable to view the video from AS Team. Sabah Salem Maria Resolve
School Luningning
1116 ITSR-17981 room 7 no internet connection Surra Rosemarie Resolve
Torres
1117 ITSR-17976 DVR 11 ( Cam 2 & 4 ) - Not available online Salwa School Cristy Mesa Resolve
1118 ITSR-17964 IPad Mishref 2 Alvina Assign

Ramos
1119 ITSR-17963 OIWB Mishref 2 Alvina Resolve
Ramos
1120 ITSR-17959 Cam. 8-dvr 1Cam 10-Dvr 2Cam 2-Dvr 3 shows Mishref 1 Lailanie Resolve
black screen Macarilay
1121 ITSR-17913 Installation of Finger Print Machine in GT Gernata Sarah Marie In-
progress
1122 ITSR-17904 Ms. Rochelle Tourish Ipad system error(EY18- Abu Fatira Karalyn Assign
FT) Rumusod
1123 ITSR-17898 Cannot log in to ESS Mubarak Jessica Resolve

Abdullah Roady

Alcones
1125 ITSR-17890 Enrolling fingerprint Al Qurain Jolice Villacin Resolve
1126 ITSR-17885 Connecton Issues (PC to Printer) Al Siddiq Davie Resolve

Palmares
1127 ITSR-17880 FP Access Saad Abdullah Richel Resolve

Aungon
1128 ITSR-17879 Check Fingerprint Access Funaitees Glaiza Resolve

Ellesorio
1129 ITSR-17866 IPAD Connection to Internet Salmiya School Ma Resolve
Shamayne
1130 ITSR-17865 AX Error in creating Sales order Al Salam Felicitas Assign
Alonzo
1131 ITSR-17860 Printer still unable to Print and Scan. Printer Sabah Salem Maria In-
in Reception Area School Luningning progress
1132 ITSR-17852 IPAD internet problem Salmiya School Nieves Resolve

Abueva
1133 ITSR-17848 KB:Please check DVR 2 Camera 3 and 10 Kaifan Joan Manuel Assign
(Black screen)
1134 ITSR-17829 Error in Printing Voucher Fintas Madel Reyes Assign
1135 ITSR-17817 Ipad Saad Abdullah Richel Close

Aungon
1136 ITSR-17814 Ipad Activation Lock- Ms. Kimberly Khaitan Richelle Assign
Unde
1137 ITSR-17808 on and off Internet in Her classroom Salmiya School Ma Resolve
Shamayne
1138 ITSR-17802 Request for Email Reset Funaitees Glaiza Resolve
Ellesorio
1139 ITSR-17767 Slow and sometimes no internet in most Salmiya School Ma Resolve
classrooms Shamayne
1140 ITSR-17761 FP Enrollment for the New HK staff Abu Halifa Mary Grace Resolve
1141 ITSR-17752 Rm 49- Farah Burma projector not working Salwa School Michelle Assign
Torejo
1142 ITSR-17749 No Internet Connection- Reception Khaitan Richelle Resolve
Unde
1143 ITSR-17748 No Internet Jabriya Sheena Assign
Moster
1144 ITSR-17739 Laptop chargers Salwa School In-

progress
1145 ITSR-17738 Youtube blocke Salwa School Resolve
1146 ITSR-17737 unblocked scratch Salwa School Resolve
1147 ITSR-17731 Access on Cashiers Dashboard Mishref 1 Assign
1148 ITSR-17729 Access to print the Parent Portal on Agility Mishref 1 Assign
Alcones
1150 ITSR-17709 TRANSFERRING OF IWB & PROJECTOR Abdullah Assign

Mubarak 1
1151 ITSR-17708 REPLACEMENT OF PROJECTOR Abdullah Assign
Mubarak 1
1152 ITSR-17703 REPLACEMENT OF PROECTOR Abdullah Assign
Mubarak 1
1153 ITSR-17680 MA Shared Not Accessible Mubarak Assign
Abdullah
1154 ITSR-17625 Projector Not Working Abdullah Kim Assign
Mubarak 2 Magdaraog
1155 ITSR-17624 CCTV Adjustment of time Al Qurain Jolice Villacin Resolve
School Alcones
1157 ITSR-17612 arabic cooridinator computer- not connected Salwa School Michelle Resolve
to printer Torejo
1158 ITSR-17611 SABAH SALEM VIDEO REQUEST Sabah Salem Rhea In-
School Alcones progress
1159 ITSR-17609 Caitlin Theunissen : File retrieval in Drive file Salwa School Michelle In-
Torejo progress
1160 ITSR-17607 Rm 34 computer not working Salwa School Michelle Resolve

Torejo
1161 ITSR-17605 Additional CCTV request for installation- bus Salwa School Cristy Mesa Resolve
area door as per Mr. Bassam
1162 ITSR-17594 CCTV - DVR 2 not accessible online Mangaf Rosemarie Resolve
Alagenio
1163 ITSR-17593 FP Access MathTeacher Khaitan Richelle Resolve
Unde
1164 ITSR-17591 No internet Salmiya School Jonathan In-
Geyer progress
1165 ITSR-17587 FP enrollment for 2 new HK staff Rumaithiya Joan Resolve

Elizabeth
1166 ITSR-17585 Projector Salwa School Cormac In-
Flynn progress
1167 ITSR-17573 ERROR IN EFORM Salwa School Michelle Assign
Torejo
1168 ITSR-17553 FPR request Salwa White Charistine Resolve
Building Joyce
1169 ITSR-17532 Projector Problem Saad Abdullah Jesyl Marie Resolve
1170 ITSR-17459 DVR time adjustment Surra Melan Assign

Medija
Alcones
1172 ITSR-17429 Incorrect time in FP Machine Salmiya School Ma Resolve

Shamayne
Medija
1174 ITSR-17419 PS SABAH SALEM VIDEO REQUEST Sabah Salem Rhea Resolve
School Alcones
1175 ITSR-17418 PS SABAH SALEM - VIDEO REQUEST Sabah Salem Rhea Close
School Alcones
1176 ITSR-17368 ROOM 26- IWB not interactive Al Salam Felicitas Assign
Alonzo
1177 ITSR-17367 ROOM 21-IWB not interactive Al Salam Felicitas Assign
Alonzo
1178 ITSR-17366 ROOM 23-IWB not working Al Salam Felicitas Assign
Alonzo
1179 ITSR-17365 ROOM 15-IWB not working Al Salam Felicitas Assign
Alonzo
1180 ITSR-17320 Installation of Computer for Ms.Hannah Sabah Salem Maria In-
School Luningning progress
1181 ITSR-17318 File retrieval in Drive Mesayel Michelle Assign

Torejo
1182 ITSR-17309 New desktop monitor for display of newly Rumaithiya Joan Assign
installed CCTV cameras. Elizabeth
1183 ITSR-17301 FP of Ms. Hannah in Sabah Salem Sabah Salem Maria Resolve
School Luningning
1184 ITSR-17299 No Internet for Main and Middle Admin Area Salmiya School Ma Resolve
Shamayne
1185 ITSR-17298 ESS incorrect branch information Mubarak Jessica Assign
Abdullah Roady
1186 ITSR-17285 CPU shutdown Funaitees Maritess Resolve

Roxas
1187 ITSR-17266 DVR label for CCTV Sabah Salem Maria In-
School Luningning progress
1188 ITSR-17244 DVR 1 FT is not working Abu Fatira Karalyn Assign
Rumusod
1189 ITSR-17231 MA DVR and Monitor Fixing Mubarak Assign

Abdullah
1190 ITSR-17228 Projector Salmiya School Nieves Resolve
Abueva
1191 ITSR-17227 Landline School Phone Salmiya School Nieves Resolve
Abueva
1192 ITSR-17199 Team Viewer Head Office Celestina In-

Millana progress
1193 ITSR-17198 FP Enrolment Head Office Celestina Resolve
Millana
1194 ITSR-17188 cctv-DVR 10 DVR 11 & DVR 12 are not Salwa School Cristy Mesa Resolve
accessible in online CMS as of today 29th of
September 2019.
1195 ITSR-17178 REQUEST FOR AGILITY ACCESS EY Salwa Kris Bolon Assign
1196 ITSR-17154 Updated Microsoft Salmiya School In-

progress
1197 ITSR-17145 Micro SD for reformat Salwa School Cristy Mesa In-
progress
1198 ITSR-17141 On and Off Internet Connection Jabriya Sheena Resolve
Moster
1199 ITSR-17138 CCTV Camera Issue - DVR 6 is not accessible Salwa School Cristy Mesa Resolve
online.
1200 ITSR-17135 Printer still unable to Print and Scan. Sabah Salem Maria Resolve
School Luningning
1201 ITSR-17134 No Internet for Admin Area Salmiya School Ma Resolve
Shamayne
1202 ITSR-17126 My Maths adobe flash player- not available in Salwa School Cristy Mesa In-
Kuwait progress
1203 ITSR-17052 FP Access Head Office Richel Resolve

Aungon

Alcones
1205 ITSR-17005 Arabic & islamic Room Salmiya School Nieves Resolve
Abueva
1206 ITSR-17004 Staff computers Salmiya School Nieves In-

Abueva progress
1207 ITSR-16989 DVR 1 not recording Al Salam Felicitas Assign

Alonzo
1208 ITSR-16988 Maintenance Head Office Camille Resolve
Roperez
1209 ITSR-16966 Parents Portal - Printing Section Funaitees Maritess Assign

Roxas
1210 ITSR-16947 Projector Salwa School Cormac Resolve
Flynn
1211 ITSR-16935 FP Access of Czarelle Onag Saad Abdullah Richel Resolve

Aungon
1212 ITSR-16925 projecter Salmiya School Assign
1213 ITSR-16907 FP ACCESS Abu Fatira Ailyn De La Resolve

Torre
1214 ITSR-16906 Wifi Internet Connection Abu Fatira Ailyn De La Assign

Torre
1215 ITSR-16894 BM Internet Mubarak Resolve

Abdullah
1216 ITSR-16882 Agility Cancellation Access Khaitan Richelle Assign
Unde
1217 ITSR-16881 Reset Password Abdullah Rhea Assign
Mubarak 2 Aplicador
1218 ITSR-16875 IPAD ISSUE Al Siddiq Assign
1219 ITSR-16868 IWB Calibration Mubarak Resolve

Abdullah
1220 ITSR-16859 Staff Cannot Login to EPG Email Jabriya Close
1221 ITSR-16855 iPad popup and photos Rumaithiya Jessica Assign

Roady
1222 ITSR-16817 Internet Connection Head Office Jesson Resolve

Abobo
1223 ITSR-16788 Creation of Email Head Office Ednalyn Resolve
Lumocso
1224 ITSR-16784 No internet connection ( Room 25- 1st floor ) Salwa Blue Cristy Mesa Resolve
Building
1225 ITSR-16782 Cant connect to the internet Abdullah Rhea Assign

Mubarak 2 Aplicador
1226 ITSR-16781 IT Assistance for workshop ( Monday & Salwa School Cristy Mesa Resolve
Wednesday)
1227 ITSR-16768 Computer Printer & Router Transfer EY Salwa Marian Assign
Bugtong
1228 ITSR-16741 CANON Printer Not working Al Salam Felicitas Assign
Alonzo
1229 ITSR-16739 ESS cannot access ( Mr. Raymond Sullivan)- Salwa School Cristy Mesa Assign
3219
1230 ITSR-16738 ESS cannot access ( Mr. Raymond Sullivan)- Salwa School Cristy Mesa Resolve
5896
1231 ITSR-16735 Installation of printer access for Nurses PC. Rumaithiya Joan Assign
Elizabeth
1232 ITSR-16720 FP Access - Mareena Mohammad Sareef Mubarak Al Deogie Resolve
(7195) Kabeer Nocos
1233 ITSR-16719 Fingerprint Access Al Qurain Jolice Villacin Assign
1234 ITSR-16714 DVR Camera Not Working Abdullah Kim Assign

Mubarak 2 Magdaraog
1235 ITSR-16709 ESS Mangaf Assign
1236 ITSR-16705 Windows Failure Jabriya Sheena Assign

Moster
1237 ITSR-16704 Finger Print access not correct Mangaf Rosemarie Assign
Alagenio
1238 ITSR-16703 Fetch Me system Mangaf Rosemarie Assign

Alagenio
1239 ITSR-16702 Unable to Print in Reception Area Printer Sabah Salem Maria Resolve
School Luningning
1240 ITSR-16686 FP Enrollment- New SAs Al Salam Felicitas Assign
Alonzo
1241 ITSR-16683 ESS FP amendment not working Abu Fatira Nimisha Assign
Emmanuel
1242 ITSR-16635 finalize SETUP such as cabling management Mishref 1 Lailanie Assign
calibrating and test of IWB Macarilay
1243 ITSR-16619 printer installation Surra Melan Assign

Medija
1244 ITSR-16618 Request to fix Monitor Display EY Salwa Kris Bolon Assign
1245 ITSR-16615 Requesting for additional access point EY Salwa Marian Assign
Bugtong
1246 ITSR-16592 Computer FixationRepair Mishref 2 Alvina Resolve
Ramos
1247 ITSR-16591 Kyocera Printer Mubarak Al Deogie Assign
Kabeer Nocos
1248 ITSR-16591 Kyocera Printer Mubarak Al Deogie Assign

Kabeer Nocos
1249 ITSR-16589 Dvr 1 shows a blank screen online Mishref 1 Lailanie Assign
Macarilay
1250 ITSR-16588 DVR 3-CAM 1& DVR 2-CAM 10 showing black Mishref 1 Lailanie Assign
screen Macarilay
1251 ITSR-16585 Desktop experiencing Blue Screen. Head Office Camille Assign
Roperez
1252 ITSR-16584 Transfer of Printer from old BM Area to Mishref 1 Assign

SSWBA Area
1253 ITSR-16579 IWB Speaker CPUKeyboardmouse 2nd Floor - Mubarak Assign

Rm 20 Abdullah
1254 ITSR-16578 Agility EY Salmiya Karen Joy Resolve

1255 ITSR-16576 IWB Speaker CPUKeyboardmouse 2nd Floor - Mubarak Assign
Rm. 18 Abdullah
1256 ITSR-16575 IWB Speaker 2nd Floor - Rm. 17 Mubarak Assign

Abdullah
1257 ITSR-16566 Installation of access Mubarak Al Deogie Assign
Kabeer Nocos
1258 ITSR-16550 IWB NO SOUND Mesayel Asher Assign

Dianne
Frivaldo
1259 ITSR-16549 Computer not working (reception) Jabriya Sheena Assign

Moster
1260 ITSR-16548 No internet connection all rooms- Ground Salwa School Cristy Mesa Resolve
floor new building
1261 ITSR-16546 FP Enrollment Funaitees Maritess Assign

Roxas
1262 ITSR-16533 Set up of 2 computer units for teachers use. Rumaithiya Joan Assign
Elizabeth
1263 ITSR-16530 NEW PROJECTOR Abdullah Assign
Mubarak 1
1264 ITSR-16528 AX Dynamics PR Error Funaitees Maritess Assign
Roxas
1265 ITSR-16515 Fetch Me Monitor Not Working Abdullah Kim Assign
Mubarak 2 Magdaraog
Mubarak 2 Magdaraog
1267 ITSR-16513 Not Working CPU Mishref 2 Narifel Assign
Nesnia
1268 ITSR-16495 Installation of Latest Version of Visio Head Office Rhea Angelie In-
progress
1269 ITSR-16487 Lost File Mishref 2 Narifel Assign
Nesnia
1270 ITSR-16486 Transferring PC from Finance to Central Store Head Office Unaiz Assign
Kariyath
1271 ITSR-16481 Finger Print Access Al Qurain Aileen Assign

Galvez
1272 ITSR-16479 FP Access in FB Funaitees Maritess Assign

Roxas
Shamayne
1274 ITSR-16456 CCTV not Working at Night Head Office Lei Santos Resolve
1275 ITSR-16448 Agility Student Cancellation - Upload Button Funaitees Maritess Assign
Roxas
1276 ITSR-16446 rm 31 projector lamp Salwa School Michelle Resolve

Torejo
1277 ITSR-16443 Poor internet connection- Mr. Tyler (Room Salwa School Cristy Mesa Resolve
17)
1278 ITSR-16440 CPU no power Salwa School Resolve
1279 ITSR-16438 Computer not turning on Salwa School Jason Tyler Resolve
1280 ITSR-16434 Printer Set up Head Office May Regine Resolve
Hicap
1281 ITSR-16417 TV No Signal_SLW Blk 10 St.9 Bldg A319 Head Office Lei Santos Resolve
1282 ITSR-16404 Connection of Internet in printer and cctv Mesayel Asher Assign
Dianne
Frivaldo
1283 ITSR-16401 Finance Shared Not Available Head Office Resolve
1284 ITSR-16400 FP access for Ms. Nisreen Surra Melan Assign

Medija
1285 ITSR-16399 New AX Error Mishref 2 Narifel Assign

Nesnia
1286 ITSR-16385 INTERNET ACCESS-NEW BLDG Salwa Blue Michelle Resolve
Building Torejo
1287 ITSR-16356 DVR 3 Not Accessible Khaitan Richelle Assign
Unde
1288 ITSR-16332 FP Acces Abu Fatira Ailyn De La Assign
Torre
1289 ITSR-16325 Projector Request Mesayel Asher Assign

Dianne
Frivaldo
1290 ITSR-16323 Islamic Coordinator Computer Salwa School Michelle Resolve

Torejo
1291 ITSR-16310 AX not working. Rumaithiya Joan Assign
Elizabeth
1292 ITSR-16309 FP Enrollment of New staff Rumaithiya Joan Assign
Elizabeth
1293 ITSR-16300 CCTV DVRs not Working Mubarak Assign
Abdullah
1294 ITSR-16297 Librarian computer connect to printer Salwa School Michelle Resolve
Torejo
1295 ITSR-16295 FP issue ( Ruwaida HajAli- 6003) Salwa School Cristy Mesa Assign
1296 ITSR-16294 FP issue ( Hanan Mostafa- 4899) Salwa School Cristy Mesa Resolve
1297 ITSR-16293 manual pull down projector screen Mesayel Asher Assign
Dianne
Frivaldo
1298 ITSR-16292 CPU Hard Disk Damaged Mesayel Asher Assign

Dianne
Frivaldo
1299 ITSR-16291 Projector problem Mesayel Asher Assign

Dianne
Frivaldo

Dianne
Frivaldo
1301 ITSR-16286 DVR 5 is not accesible in CMS camera Abu Halifa Mary Grace Assign
1302 ITSR-16276 Cancellation Problem -Agility Khaitan Richelle Assign

Unde
1303 ITSR-16275 TRANSFERRING OF PROJECTOR & IWB Abdullah Assign

Mubarak 1
1304 ITSR-16270 INTERNET WIRING(CABLE) EXTENSION TO Mubarak Assign
ROOM 8 Abdullah
1305 ITSR-16261 Transfer of iWB EY Salwa Kris Bolon Assign
1306 ITSR-16255 No internet Connection Head Office Rose Reyes Resolve
1307 ITSR-16253 Shared drive recycle bin Head Office Camille Close
Roperez
1308 ITSR-16238 Calibration of transferred IWB Funaitees Maritess Assign
Roxas
1309 ITSR-16227 Kyocera unable to scan Sabah Salem Maria Resolve
School Luningning
1310 ITSR-16226 Room 19 the processing unit is broken also Abu Fatira Karalyn Assign
can not comnect to brnach internet. Rumusod
1311 ITSR-16225 New extensions for SSWROOM15ROOM19 Abu Fatira Karalyn Reject
Rumusod
1312 ITSR-16224 FP ACCESS FOR NEWLY ASSIGNED TEACHERS Abu Fatira Karalyn Assign
AT ABU FATIRA Rumusod
1313 ITSR-16213 CCTV DVRs not accessible online Abdullah Ivonny Dela Assign
Mubarak 1 Cerna
1314 ITSR-16181 REFILLING OF TONER Abdullah Assign
Mubarak 1
1315 ITSR-16181 REFILLING OF TONER Abdullah Assign
Mubarak 1
1316 ITSR-16162 FP Access Salwa School Michelle Assign
Torejo
1317 ITSR-16161 Request for email- Barihan Mahmoud Salwa School Cristy Mesa Assign
Mustafa Ayashrah
1318 ITSR-16161 Request for email- Barihan Mahmoud Salwa School Cristy Mesa Assign
Mustafa Ayashrah
1319 ITSR-16160 Request for FP- Barihan Mahmoud Mustafa Salwa School Cristy Mesa Resolve
Ayashrah
1320 ITSR-16159 FP Access Abdullah Rhea Assign

Mubarak 2 Aplicador
1321 ITSR-16149 Wrong DVR timing Mishref 2 Narifel Assign

Nesnia
1322 ITSR-16145 Not Working DVR Mishref 2 Narifel Assign
Nesnia
1323 ITSR-16139 AS PRINTER CONNECTION Head Office Desirei Resolve
Fagalas
1324 ITSR-16128 errror pop up Surra Melan Assign
Medija
1325 ITSR-16124 Cannot log in to email Head Office Jessica Close
Roady
1326 ITSR-16112 FP transfer of Ms. Reham 330 from PS Sabah Salem Maria Assign
Salmiya to Sabah School Luningning
1327 ITSR-16101 FP Access (6402) EY Salwa Kris Bolon Resolve
1328 ITSR-16100 Desktop restarts randomly with an error Head Office Rhoda Resolve
message WHEA: Uncorrectable Error (blue Angeline
screen) Ranchez
1329 ITSR-16097 Internet not Working_Villa 1&3 Head Office Lei Santos Resolve
1330 ITSR-16094 IWB has a mind of its own Salmiya School Jennifer Resolve
Light-Hook
1331 ITSR-16082 Assign Group Funaitees Glaiza Assign

Ellesorio
1332 ITSR-16081 IWB Funaitees Glaiza Assign
Ellesorio
1333 ITSR-16080 IWB Funaitees Glaiza Assign

Ellesorio
1334 ITSR-16072 LL computers not printingscan and update of Funaitees Jolly May Assign
CA computer
1335 ITSR-16069 REQUEST FOR LAPTOP MOUSE and BAG Head Office Kristine Assign
Espino
1336 ITSR-16068 Photoshop Head Office Celestina Resolve

Millana
1337 ITSR-16042 English Mesayel Danielle Pitt Assign
1338 ITSR-16030 IWB-not working Abu Halifa Ma. Ruby Assign

1345 ITSR-16028 5 teachers-Ipads charger not working Abu Halifa Ma. Ruby Close
1346 ITSR-16025 Network Cabinet Transfer Al Salam Felicitas Assign

Alonzo
1347 ITSR-16004 IWB for Installation and Projector. Jabriya Sitti Hiyam Assign
1348 ITSR-15996 REQUEST FOR LAPTOP MOUSE Head Office Kristine Close
Espino
1349 ITSR-15992 Finger Print Access EY Mubarak Al Kabeer Mubarak Al Deogie Resolve
Kabeer Nocos
1350 ITSR-15991 Cheque Printer Installation Head Office Resolve
1351 ITSR-15986 IWB Issue Al Siddiq Assign
1352 ITSR-15985 Computer Salmiya School In-

progress
1353 ITSR-15984 Interactive Wboard Remote. Salmiya School Resolve
1354 ITSR-15977 URGENT PS SALMIYA VIDEO REQUEST Salmiya School Rhea Resolve
Alcones
Alcones
Alcones

Shamayne
1358 ITSR-15955 FS2 not working Fetch me monitor Abu Halifa Mary Grace Assign
1359 ITSR-15954 FS1 not working Fetch me monitor Abu Halifa Mary Grace Assign
1360 ITSR-15944 Finger Print Access Al Qurain Aileen Resolve

Galvez
1361 ITSR-15938 connect computer to Kyocera Printer Salmiya School Ma Resolve

Shamayne
1362 ITSR-15932 Intranet access of Clinic Attendant Mubarak Al Deogie Assign

Kabeer Nocos
1363 ITSR-15927 Science Lab Salmiya School Nieves Resolve

Abueva
1364 ITSR-15914 Fetch Me System Mangaf Rosemarie Assign
Alagenio
1365 ITSR-15909 teacher finger print Surra Rosemarie Resolve
Torres
1366 ITSR-15903 FP access for MS. Hannah Weetman Surra Melan Resolve
Medija
1367 ITSR-15872 IWB Jabriya Sitti Hiyam Assign
1368 ITSR-15864 biometric machine Mangaf Assign
1369 ITSR-15862 Nurse phone- to be fixed Sim lock PUK Salwa School Cristy Mesa Resolve
1370 ITSR-15852 Email password reset Abdullah Rhea Assign

Mubarak 2 Aplicador
1371 ITSR-15847 email loop Salwa School Michelle Resolve

Torejo
1372 ITSR-15843 Rm23- Computer for checking problem with Salwa School Cristy Mesa Resolve
software
1373 ITSR-15835 Speaker not working-Room 51 for checking Salwa School Cristy Mesa Assign
Kabeer Nocos
1375 ITSR-15831 PC Monitor not working- Rm51 (New Salwa School Cristy Mesa Resolve
building-2nd Flr)
1376 ITSR-15823 Setting up of Computer Salmiya School Ma Resolve

Shamayne
1377 ITSR-15795 clinic pc connect to printer Surra Rosemarie Assign

Torres
1378 ITSR-15782 CPU hard disk damaged Mesayel Asher Assign
Dianne
Frivaldo
1379 ITSR-15774 Screen Monitor not working Mesayel Asher Assign

Dianne
Frivaldo
1380 ITSR-15768 FP Transfer: Abigail Monleon : 7044 Salwa School Michelle Resolve
Torejo
1381 ITSR-15767 Cashier PC no internet. Its connected through Al Salam Felicitas Assign
wire not wifi. N Alonzo
1382 ITSR-15753 Check all projector in the Branch Mishref 1 Orleance Assign
Asong
1383 ITSR-15752 IWB not working properly Mishref 1 Orleance Assign
Asong
1384 ITSR-15751 IWB not properly working Mishref 1 Orleance Assign
Asong
Kabeer Nocos
1386 ITSR-15724 Transfer of Branch assignment in Salmiya School Ma Assign

Microeforms Shamayne
1387 ITSR-15715 FP Access Salmiya School Ma Resolve

Shamayne
1388 ITSR-15711 No Internet Sabah Salem Maria Resolve

School Luningning
1389 ITSR-15706 BA computer is not working EY Salmiya Karen Joy Resolve
1390 ITSR-15695 3 sets of PC for Male staff room Salwa School Cristy Mesa Resolve
1391 ITSR-15692 3 sets of PC for female staff room Salwa School Cristy Mesa Resolve

Dianne
Frivaldo
1393 ITSR-15690 PC for Ms. Alia ( Arabic Coordinator) Salwa School Cristy Mesa Resolve
1394 ITSR-15689 Extra PC for Arabic staff Room ( 4 sets ) Salwa School Cristy Mesa Resolve
1395 ITSR-15686 PC of Ms. Glaiza (AA) cannot print Salwa School Cristy Mesa Assign
1396 ITSR-15685 CCTV Camera Issue - DVRs not accessible Mesayel Asher Assign
online Dianne
Frivaldo
Mubarak 1 Alcones
1398 ITSR-15662 FP Access for REEM ESSAM AL NASSAR Al Salam Felicitas Resolve
Employee ID: 6973 Alonzo
1399 ITSR-15661 FP Access for HANEEN KHALED Al Salam Felicitas Resolve

ABDULREHMAN Employee ID: 6934 Alonzo
1400 ITSR-15659 RM 51-2nd floor ( Smart IWB ) busted lamp Salwa School Cristy Mesa Assign
-Vivitek
1401 ITSR-15658 KYOCERA Canon Printer needs to be clean Al Salam Felicitas Reject
Alonzo
Galvez
1403 ITSR-15628 Cannot Log In on microeforms Jabriya Close
1404 ITSR-15606 HR Shared Drive access inside AX Head Office May Regine Assign
Hicap
1405 ITSR-15602 SDR submission of Miss Mona ( 414 ) issue Salwa School Cristy Mesa Assign
1406 ITSR-15587 FP Access Saad Abdullah Richel Assign

Aungon
1407 ITSR-15580 FP Transfer Hadeel Mohammad Shaher 3446 Salwa School Michelle Resolve
Torejo
1408 ITSR-15579 FP acces 4912 EY Salwa Kris Bolon Assign
1409 ITSR-15578 BB Video Request Rhea Assign

Alcones
1410 ITSR-15577 FP machine Salmiya School Ma Resolve

Shamayne
1411 ITSR-15572 IWB Issue Al Siddiq Assign
1412 ITSR-15562 Printer Toner Head Office Jesson Resolve

Abobo
1413 ITSR-15551 Agilit access for SDR Salwa School Cristy Mesa Resolve
1414 ITSR-15547 Urgent: AX not working( please fix) Rumaithiya Yulie Me Assign
1415 ITSR-15536 Checking of IWBs in every room Al Salam Felicitas Assign

Alonzo
1416 ITSR-15535 FP not working in the biometric machine Rumaithiya Yulie Me Resolve
1417 ITSR-15534 MS Dynamics AX Error Head Office May Regine Assign

Hicap
1418 ITSR-15533 Fingerprint Enrollment of New Staff Al Salam Felicitas Resolve

Alonzo
1419 ITSR-15532 Selphy Canon Printer is not working Al Salam Felicitas Assign
Alonzo
1420 ITSR-15531 FP Access in PS Salwa Funaitees Maritess Assign
Roxas
1421 ITSR-15525 Computer in Room 39 Salmiya School Ma Resolve
Shamayne
1422 ITSR-15522 FP Access Salmiya School Ma Assign

Shamayne
1423 ITSR-15520 FP Access ( Ula White ) Salwa School Cristy Mesa Assign
1424 ITSR-15506 Speakers not working Salwa School Nerisse Assign

Kooiman
1425 ITSR-15504 FP Access Surra Melan Assign
Medija
1426 ITSR-15493 Block Saad Abdullah Assign
1427 ITSR-15492 Finger Print Machine is not working. Saad Abdullah Assign
1428 ITSR-15484 OIWB Mishref 2 Alvina Assign

Ramos
1429 ITSR-15483 DVR OB 9 - not accessible online Salwa School Cristy Mesa Resolve
1432 ITSR-15480 DVR SWIMMING POOL AREA - not accessible Salwa School Cristy Mesa Resolve
online
1433 ITSR-15479 DVR NB 9 - not accessible in online cms Salwa School Cristy Mesa Resolve
1434 ITSR-15478 IWB No internet connection. Jabriya Sitti Hiyam Assign
1435 ITSR-15477 DVR OB 4 Camera 16 - Garbled image shows Salwa School Cristy Mesa Resolve
a black screen
1436 ITSR-15476 CCTV Concern- DVR NB 12 Camera 2 - Black Salwa School Cristy Mesa Resolve
Screen
1437 ITSR-15464 Finger print Machine Saad Abdullah Assign

1441 ITSR-15453 CPU not working EY Salwa Mary Jane Assign
1442 ITSR-15435 Software Al Qurain Aileen Assign

Galvez
1443 ITSR-15428 Ipad Al Qurain Lindsey Assign

Mather
1444 ITSR-15418 HDMI Head Office Richel Resolve

Aungon
1445 ITSR-15413 Keyboard and Mouse for Arabic teacher Saad Abdullah Richel Assign
Aungon
1446 ITSR-15412 Wifi and Microsoft Word problem Saad Abdullah Jesyl Marie Assign
1447 ITSR-15408 PROJECTOR INSTALLATION FOR THE NEW Saad Abdullah Jesyl Marie Assign
IWB
1448 ITSR-15398 DVR cam 13671314 black screen Mishref 1 Lailanie Assign
Macarilay
1449 ITSR-15397 Software Salwa School Nerisse Resolve

Kooiman
1450 ITSR-15375 IWB not working EY Salwa Mary Jane Assign
1451 ITSR-15365 WIfi Adapter EY Salmiya Karen Joy In-

progress
1452 ITSR-15352 Printer request Head Office Lisa Marie Resolve
Shaw
1453 ITSR-15349 FP enrolment- New HK staff Abu Halifa Mary Grace Assign
1454 ITSR-15346 INSTALLATION of OIWB Abdullah Assign

Mubarak 1
1455 ITSR-15332 FP Access - All Teachers Mesayel Lourein Assign
Dimaano
1456 ITSR-15323 FP access Abdullah Rhea Assign
Mubarak 2 Aplicador
1457 ITSR-15322 INSTALLATION of OIWB Abdullah Assign
Mubarak 1
1458 ITSR-15316 Printer Not Installed Abdullah Kim Assign
Mubarak 2 Magdaraog
1459 ITSR-15315 computer not working Surra Rosemarie Assign
Torres
1460 ITSR-15313 computer not working Surra Rosemarie Assign
Torres
1461 ITSR-15309 Hanan Mostafa 4899 ( FP not working) Salwa School Cristy Mesa Resolve

Galvez
1463 ITSR-15302 IWB not working (needs new cable) Salwa School Jason Tyler Resolve
1464 ITSR-15268 Branch Transfer Mesayel Lourein Assign

Dimaano
1465 ITSR-15266 Wireless Phone not working Jabriya Sheena Assign

Moster
1466 ITSR-15265 printer is not printing Qusour Karen Joy Assign

1467 ITSR-15264 Branch Transfer of Ms Zahrah Jaafar -4928 Mesayel Lourein Assign
from Surra to Mesayel . Dimaano

Alcones
1469 ITSR-15254 Set-up of 4 new IOWBs. Rumaithiya Joan Resolve
Elizabeth
1470 ITSR-15247 Request for access to registrars dashboard. Rumaithiya Joan Assign
Elizabeth
1471 ITSR-15245 URGENT: Newly hired SA for FP enrollment Jabriya Yulie Me Assign
1472 ITSR-15241 No internet Salmiya School Jonathan Resolve

Geyer
1473 ITSR-15240 Need office on laptop Salmiya School Jonathan Resolve

Geyer
1474 ITSR-15239 No internet Head Office Jonathan Close

Geyer
1475 ITSR-15231 Installation of Projector Abdullah Kim Assign

Mubarak 2 Magdaraog
1476 ITSR-15230 installation of IWB Abdullah Kim Assign
Mubarak 2 Magdaraog
1477 ITSR-15229 Installation of IWB Projector Abdullah Kim Assign
Mubarak 2 Magdaraog
1478 ITSR-15227 ESS & Fingerprint Access Abdullah Assign
Mubarak 1
1479 ITSR-15216 ipad problem Head Office Danielle Resolve

Heath
1480 ITSR-15211 FP enrollment Surra Melan Assign

Medija
1481 ITSR-15209 Fetch me System Update Saad Abdullah Richel Assign

Aungon
1482 ITSR-15201 Projector stand Request Mubarak Al Deogie Assign
Kabeer Nocos
1483 ITSR-15176 FP Transfer Mishref 1 Assign
1484 ITSR-15162 ROOM 2 PROJECTOR IS BLURRED Mishref 1 Lailanie Assign

Macarilay
1485 ITSR-15152 Fetch Me System Head Office Lourein Assign
Dimaano
1486 ITSR-15149 FP Access Kaifan Maria Alelei Assign
Bungag
1487 ITSR-15147 FP access for Ms. Samar Jarour- Employee ID : Al Salam Felicitas Assign
2433 Alonzo
1488 ITSR-15143 For open house preparation Jabriya Sheena Assign
Moster
1489 ITSR-15141 Old projector ( Black) 4 pcs for checking- not Salwa School Cristy Mesa Resolve
working
1490 ITSR-15139 Laptops Salwa School Assign
1491 ITSR-15136 FP Transfer of Ms Rawan Musleh to MS Mesayel Lourein Assign

Branch Dimaano
1492 ITSR-15132 FP Transfer Salwa School Michelle Resolve
Torejo
1493 ITSR-15107 Microsoft office Salmiya School Resolve

Torejo
1495 ITSR-15074 scanner not working Salwa School Michelle Resolve

Torejo
1496 ITSR-15068 fetch me Mangaf Assign
1497 ITSR-15063 Install new projector and IOWB in room no. 2 Kaifan Rosalie Assign
Vasquez
1498 ITSR-15050 FP Access Salwa School Michelle Resolve
Torejo
1499 ITSR-15048 Room No. 16 Adjust Focus IOWB System unit Kaifan Rosalie Assign
not working Vasquez
1500 ITSR-15046 Room No. 15 Adjust Focus IOWB System unit Kaifan Rosalie Assign
not working Vasquez
1501 ITSR-15045 Room No.14 Refocus IOWB Kaifan Rosalie Assign

Vasquez
1502 ITSR-15044 Room No. 13 Adjust Focus IOWB Kaifan Rosalie Assign
Vasquez
1503 ITSR-15043 Room No. 12 System Unit not working Kaifan Rosalie Assign
Vasquez
1504 ITSR-15042 Room No. 8 Adjust Focus IOWB Kaifan Rosalie Assign
Vasquez
1505 ITSR-15041 Room No. 5 Refocus IOWB Kaifan Rosalie Assign
Vasquez
1506 ITSR-15010 Search Button - Fee Payment - Agility Funaitees Maritess Assign
Roxas
1507 ITSR-14959 FETCH ME MONITOR NOT WORKING ALL Mubarak Assign

LEVELS Abdullah
1508 ITSR-14957 Printer Issue Al Siddiq Assign
1509 ITSR-14949 Slow computer Salwa White Christina Assign

Building Buban
1510 ITSR-14945 EPG STUDENT SUPPORT WORKERS GROUP Head Office Desirei Assign
EMAIL Fagalas
1511 ITSR-14930 Fetch Me System Update Khaitan Richelle Assign
Unde
Torejo
1513 ITSR-14927 Printer reconfiguration (Registration Area) EY Salwa Mary Jane Assign
1514 ITSR-14925 Printer connection to PC of AA EY Salwa Mary Jane Assign
1515 ITSR-14913 Set up of Fetch Me system. Rumaithiya Joan Assign

Elizabeth
1516 ITSR-14911 FP Access for New Staff Saad Abdullah Richel Assign
Aungon
Mubarak 2 Aplicador
1518 ITSR-14902 FP access Surra Melan Assign
Medija
1519 ITSR-14884 Projector Mubarak Al Deogie Assign

Kabeer Nocos
1520 ITSR-14883 clinic PC has a troubleshoot problem Surra Rosemarie Assign
Torres
1521 ITSR-14882 2nd Request FP Access- Arabic Teacher Khaitan Richelle Assign
Unde
1522 ITSR-14872 ESS- Hanan Mostaf ( 4899) Salwa School Michelle Resolve
Torejo
1523 ITSR-14868 IWB not working Surra Rosemarie Assign
Torres
1524 ITSR-14860 PS SLW VIDEO REQUEST Salwa School Rhea Resolve
Alcones
1525 ITSR-14859 to install wifi connection in the LLs computer Abu Halifa Mary Grace Assign
1526 ITSR-14856 FP transfer request Abu Halifa Mary Grace Assign
1527 ITSR-14851 IWB Al Qurain Aileen Assign

Galvez
1528 ITSR-14847 Blurred Projector Khaitan Marilia Assign
Badilla
1529 ITSR-14842 Moving T.V monitor and changed it to IWB Mesayel Asher Assign
Dianne
Frivaldo
1530 ITSR-14841 additional 1 IWB Mesayel Asher Assign

Dianne
Frivaldo
1531 ITSR-14835 Request FP Access- Arabic Teacher Khaitan Richelle Assign

Unde
1532 ITSR-14829 QS: Printer not connected to PC Qusour Melody Close
Donor
1533 ITSR-14827 Update Fetch Me System Qusour Melody Close

Donor
Galvez
1535 ITSR-14819 5971 - FP Transfer Access to FY19-SA Saad Abdullah Richel Assign
Aungon
1536 ITSR-14773 FP Access - Edith Consolacion Mubarak Al Deogie Assign
Kabeer Nocos
1537 ITSR-14771 FP access in PS Salwa Salwa School Michelle Assign
Torejo
1538 ITSR-14757 Installation of IWB Projector Abdullah Kim Assign

Mubarak 2 Magdaraog
1539 ITSR-14744 Upload the data for fetch me system Al Salam Felicitas Assign
Alonzo
1540 ITSR-14736 CCTV Mubarak Al Deogie Assign
Kabeer Nocos
1541 ITSR-14734 CCTV CHECKING Mishref 1 Lailanie Assign
Macarilay
1542 ITSR-14731 CCTV CHECKING Mishref 1 Lailanie Assign
Macarilay
1543 ITSR-14729 CCTV Installation Mishref 1 Lailanie Assign
Macarilay
1544 ITSR-14718 Photoshop Installation EY Salmiya Karen Joy In-
progress
1545 ITSR-14717 Access for new BA Surra Melan Assign
Medija
1546 ITSR-14715 New Classroom Salmiya School Nieves Resolve
Abueva
1547 ITSR-14708 FP access to surra branch Saad Abdullah Assign
1548 ITSR-14705 FP access Surra Melan Assign

Medija
1549 ITSR-14701 Fetch Me Monitor Abdullah Assign
Mubarak 1
1550 ITSR-14700 PROJECTOR SET UP Abdullah Assign
Mubarak 1
1551 ITSR-14667 additional FMS monitor 2nd floor Mubarak Assign

Abdullah
1552 ITSR-14658 Change Branch Agility Access- Heba Majed Khaitan Richelle Assign
Unde
1553 ITSR-14617 FP transfer EY Salmiya Karen Joy Assign
Torejo
1555 ITSR-14612 FT ESS problem Abu Fatira Karalyn Assign

Rumusod
1556 ITSR-14607 Finance Shared Not Available Head Office Resolve
1557 ITSR-14597 Installation of CPU Abdullah Kim Assign

Mubarak 2 Magdaraog
1558 ITSR-14596 installation of IWB Projector at Room Abdullah Kim Assign
Mubarak 2 Magdaraog
1559 ITSR-14574 REQUEST FOR AGILITY ACCESS Head Office Kristine Assign
Espino
1560 ITSR-14571 IWV Projector Not Working Head Office Kim Close
Magdaraog
Mubarak 2 Magdaraog
Mubarak 2 Magdaraog
1563 ITSR-14554 BRANCH TELEPHONE LINE NOT WORKING Saad Abdullah Jesyl Marie Assign
1564 ITSR-14551 BA Access to Fee payment in Agility Mubarak Al Deogie Assign

Kabeer Nocos
1565 ITSR-14550 MK Fetch Me update Mubarak Al Deogie Assign

Kabeer Nocos
1566 ITSR-14547 Computer and Printer Head Office Jesson Resolve
Abobo
1567 ITSR-14539 Internet Connection Abdullah Assign
Mubarak 1
Mubarak 1
1569 ITSR-14528 Printer Connection Abu Fatira Nimisha Assign
Emmanuel
1570 ITSR-14513 Fix the Fetch Me Monitor Al Salam Felicitas Assign

Alonzo
1571 ITSR-14508 FP access (5758) EY Salwa Kris Bolon Assign
1572 ITSR-14502 Request for Agility Dashboard Access Qusour Esraa Assign
Mohamed
1573 ITSR-14491 FP transfer Hiba Rushdi Salwa School Michelle Assign

Torejo
1574 ITSR-14474 Install Adobe Photoshop at Cashier registrar Mubarak Al Deogie Assign
PC Kabeer Nocos
1575 ITSR-14470 Transferring the Printing Machine Abdullah Kim Assign

Mubarak 2 Magdaraog
1576 ITSR-14469 Request 1 more IWB Mesayel Asher Assign

Dianne
Frivaldo
1577 ITSR-14459 Reception Printer Qusour Karen Joy Assign
1578 ITSR-14450 IT request Abu Fatira Assign
1579 ITSR-14447 staff computer not working Surra Rosemarie Assign

Torres
1580 ITSR-14446 to install fetch me system Salwa White Elisha Rae Assign
Santo
1581 ITSR-14439 gmail account retrieval Mishref 1 Lailanie Assign

Macarilay
1582 ITSR-14437 Update Fingerprint Head Office May Regine Assign

Hicap
1583 ITSR-14436 access point Mishref 1 Lailanie Assign

Macarilay
1584 ITSR-14429 Classroom computers Salmiya School Nieves Resolve

Abueva
1585 ITSR-14428 FP transfer Abu Fatira Assign
1586 ITSR-14390 NO Internet Salmiya School Ma Resolve

Shamayne
1587 ITSR-14383 Installation of 2 landline telephones Rumaithiya Joan Assign

(Reception Area) Elizabeth
1588 ITSR-14365 SSW Student Registration concern Mubarak Al Deogie Assign

Kabeer Nocos
1589 ITSR-14359 Wires Qusour Karen Joy Assign
1590 ITSR-14345 Installation of Fetch Me MOnitor Surra Rosemarie Assign

Torres
1591 ITSR-14340 Fingerprint not Recognized by machine Al Siddiq Davie Assign
Palmares
1592 ITSR-14320 Nepalese HK FP CodeNumber Request Khaitan Richelle Assign
Unde
1593 ITSR-14317 Fingerprint Access in Mesayel Branch Head Office Lourein Assign
Dimaano
1594 ITSR-14315 Fingerprint enrollment for HK staff. Rumaithiya Joan Assign

Elizabeth
1595 ITSR-14306 IWB not working EY Salwa Mary Jane Assign
1596 ITSR-14303 IWB not working EY Salwa Mary Jane Resolve
1597 ITSR-14302 FP Transfer Salmiya School Ma Assign

Shamayne

Shamayne
1599 ITSR-14300 Transfer of Nurse to the Reception Area Kaifan Rosalie Assign
Vasquez
1600 ITSR-14299 Transfer PC of BA to reception area Kaifan Rosalie Assign
Vasquez
1601 ITSR-14297 Install Photoshop Mangaf Rosemarie Assign
Alagenio
1602 ITSR-14287 Agility - Fee Payment Access Funaitees Maritess Assign
Roxas
1603 ITSR-14285 photoshop installation in BA Area Salwa School Michelle Resolve
Torejo
1604 ITSR-14278 Transfer files Jabriya Sheena Assign
Moster
1605 ITSR-14275 SSW Computer Hardware Problem Mubarak Resolve

Abdullah
1606 ITSR-14264 FP Access Abdullah Assign
Mubarak 2
1607 ITSR-14250 CCTV Installation EY Salmiya Janica Resolve
Parenas
1608 ITSR-14249 Additional PC EY Salmiya Janica Resolve
Parenas
1609 ITSR-14245 Request for ESS Account Access of HK Staffs Qusour Melody Close
Donor

Mubarak 2 Aplicador
1611 ITSR-14238 defective PC at BAsreception area Salwa White Elisha Rae Resolve
Santo
1612 ITSR-14234 Cannot access ESS (Rizalyn Varona Java) Salwa School Cristy Mesa Resolve
1613 ITSR-14233 Request 1 IWB Mesayel Asher Assign

Dianne
Frivaldo
1614 ITSR-14230 Installation of AX system to the new BAs PC Mishref 2 Narifel Assign
Nesnia
1615 ITSR-14228 Fetch Me System Transfer Mishref 2 Narifel Assign

Nesnia
1616 ITSR-14216 FP Access Mishref 1 Assign

1617 ITSR-14212 EY18-FT REQUEST ACCESS FOR INTRANET Abu Fatira Karalyn Assign
Rumusod
1618 ITSR-14208 Fingerprint transfer for employee No. 3481 Abdullah Joan Assign
and 3085 Mubarak 2 Elizabeth

Mubarak 1
1620 ITSR-14201 Ajility request access- ABU FATIRA Kara lyn Abu Fatira Karalyn Assign
Rumusod 6755 Rumusod
1621 ITSR-14185 FP Access Salwa School Michelle Resolve

Torejo
1622 ITSR-14180 Connection Issue (PC to Printer) Al Siddiq Davie Assign

Palmares
Shamayne
1624 ITSR-14148 Fixed Cashier PC Head Office Lourein Close

Dimaano
1625 ITSR-14144 Install Fetch Me in the SSW Computer Al Qurain Ruth Peero Assign
1626 ITSR-14139 FP Machine Salmiya School Ma Assign

Shamayne
1627 ITSR-14126 Connection problem from AA and BA to Kaifan Rosalie Resolve

kyocera Vasquez
1628 ITSR-14114 Employee 6638 fingerprint issue. Rumaithiya Joan Resolve
Elizabeth
1629 ITSR-14105 Google Assistant not available for this accnt Mubarak Al Deogie Assign
Kabeer Nocos
1630 ITSR-14096 LAN CONNECTION IN FINANCE DEPT. Head Office In-

progress
1631 ITSR-14093 installation of Fetch Me software Abdullah Kim Assign

Mubarak 2 Magdaraog
1632 ITSR-14092 Installation of Fetch Me Software Abdullah Kim Assign
Mubarak 2 Magdaraog
1633 ITSR-14088 SSW Computer and Internet connection not Rumaithiya Joan Resolve
working Elizabeth
1634 ITSR-14065 Projector not working properly Mesayel Asher Close

Dianne
Frivaldo
1635 ITSR-14052 FT: Installation of Photoshop in AAs Desktop Abu Fatira Ailyn De La Assign
Torre
1636 ITSR-13985 Re connection of Printer to P.C Mesayel Asher Close

Dianne
Frivaldo
1637 ITSR-13903 Installation of Projector Abdullah Rhea Assign

Mubarak 2 Aplicador
1638 ITSR-13877 CREATE EPG ACADEMIC SERVICES DEPT Head Office Desirei Assign
GROUP EMAIL Fagalas
GROUP EMAIL Fagalas
GROUP EMAIL Fagalas
GROUP EMAIL Fagalas
1642 ITSR-13825 it request Salwa School Resolve
1643 ITSR-13823 projector not working Surra Rosemarie Assign

Torres
1644 ITSR-13787 busted projector lamp Mangaf Rosemarie Assign

Alagenio
1645 ITSR-13761 Reset password Mesayel Lourein Resolve

Dimaano
1646 ITSR-13759 Change Password in AX dynamics- Abu Fatira Abu Fatira Karalyn Resolve
Rumusod
1647 ITSR-13751 PS SLW - SWIMMING POOL VIDEO Salwa School Rhea Resolve
Alcones
1648 ITSR-13737 FP Transfer EY Salwa Mary Jane Resolve
1649 ITSR-13733 AA PC not working properly Al Siddiq Resolve
1650 ITSR-13731 Set up 2 computers at the Admin office Kaifan Joan Manuel Assign
1651 ITSR-13730 PC Cashier upgrade memory(After advice by Kaifan Joan Manuel Assign
the technician)
1652 ITSR-13729 PC and printer connection problem Kaifan Joan Manuel Resolve
(BMCASHIERBALLNURSE)
1653 ITSR-13722 CREATE EPG CLINIC ATTENDANT GROUP Head Office Desirei Assign
EMAIL Fagalas
1654 ITSR-13721 FP Transfer Clinic Attendant Mishref 1 Resolve
1655 ITSR-13712 unable to change account in AX Dynamics Abdullah Assign

Mubarak 2
1656 ITSR-13708 No Internet Connection Head Office Melan Resolve
Medija
1657 ITSR-13690 Electrical work Fintas Madel Reyes Assign

Roxas
Roxas
1660 ITSR-13674 Connection of computer to printer EY Salmiya Resolve
1661 ITSR-13672 Installation of Adobe Photoshop EY Salmiya Resolve
1662 ITSR-13657 FP transfer - Dalia Nacario 4538 Abu Halifa Mary Grace Resolve
1663 ITSR-13654 FP TRANSFER - teachers & hk staff Mubarak Al Deogie Resolve

Kabeer Nocos
1664 ITSR-13650 PC License Activation Al Salam Vivian Resolve
Candava
1665 ITSR-13645 FP Transfer to PS Salmiya Salmiya School Ma Resolve
Shamayne
1666 ITSR-13635 FP access to RB Rumaithiya Yulie Me Resolve
1667 ITSR-13615 FP transfer - Joyce Lutz Dinoy Maagad 6451 Abu Halifa Mary Grace Assign
1668 ITSR-13613 Request access in AX NOORSPACE & Abu Fatira Karalyn Assign
microeforms-New B. A Abu fatira Rumusod
1669 ITSR-13599 QS: FP Access of Eman Badi 1942 Qusour Melody Close
Donor
Roxas
1671 ITSR-13590 FP transfer Mangaf Assign
1672 ITSR-13585 Finger Print Access Al Qurain Jolice Villacin Assign
1673 ITSR-13568 FP access to RB Rumaithiya Yulie Me Assign
1674 ITSR-13553 Request for OSN Head Office Lei Santos Resolve
1675 ITSR-13542 Fingerprint Access Jabriya Sheena Assign

Moster
1676 ITSR-13539 FP access Abdullah Assign

Mubarak 2
1677 ITSR-13529 BA PC problem (Frequently hanging with Kaifan Joan Manuel Assign
annoying sound)
1678 ITSR-13528 NEW ADMIN STAFF - ADD to EPG EMAIL Head Office Desirei Assign
GROUP Fagalas
1679 ITSR-13528 NEW ADMIN STAFF - ADD to EPG EMAIL Head Office Desirei Assign
GROUP Fagalas
1680 ITSR-13511 Unable to print EY Salmiya Resolve
1681 ITSR-13490 Excel file we cant open Surra Melan Resolve

Medija
1682 ITSR-13470 FP Acces Abu Fatira Ailyn De La Assign

Torre
1683 ITSR-13469 FP access in PS Salwa Rumaithiya Yulie Me Assign
1685 ITSR-13458 ESS password reset EY Salwa Kris Bolon Assign
1686 ITSR-13457 IWB Automatic repair - Error Mubarak Al Maritess Assign

Kabeer Roxas
1687 ITSR-13450 Cashier Microeforms Account No access on Abu Fatira Assign
dashboard
1688 ITSR-13448 QS: Printer not working Qusour Melody Close

Donor
1689 ITSR-13439 FP Transfer Abu Fatira Assign
1690 ITSR-13431 FP access to RB Rumaithiya Assign
1691 ITSR-13423 SAAD ABDULLAH- NOT WORKING DVRS Saad Abdullah Rhea Assign
Alcones
1692 ITSR-13422 access to FP EY Salmiya Assign
1693 ITSR-13412 FP Access Head Office Jennifer Jade Assign
1694 ITSR-13404 EPG Contact Details and other access Head Office Assign
1695 ITSR-13327 System Unit in Classroom EY Salwa Kris Bolon Assign
1696 ITSR-13320 Desktop not working properly Fintas Maritess Assign

Roxas
1697 ITSR-13319 to install photoshop in BAs computer Abu Halifa Mary Grace Assign
1698 ITSR-13318 Follow Up-Additional Wifi Router Salwa White Resolve

Building
1699 ITSR-13312 FP Access to PS Salmiya Salmiya School Ma Assign
Shamayne
1700 ITSR-13306 Internet Connection Request Salwa White Rhea Resolve

Building Aplicador
1702 ITSR-13282 BA and AA kyocera printer located at the Kaifan Joan Manuel Resolve
admin office is offline.
1703 ITSR-13281 BM AND Cashier kyocera printer located at Kaifan Joan Manuel Resolve
the admin reception is offline.
1704 ITSR-13280 FP Access- E.C Teachers Khaitan Richelle Assign

Unde
1705 ITSR-13274 MA Share Folder -Connection Lost Mubarak Assign
Abdullah
1706 ITSR-13249 ID#6761 - Change Line Manager Approver Mishref 2 Assign
1707 ITSR-13247 FP Registration in WB Salwa White Assign

Building
1708 ITSR-13228 Blue Building FP access Salwa Blue Sheena Assign
Building Moster
1709 ITSR-13222 Photoshop Head Office Celestina Resolve

Millana
1710 ITSR-13220 QS: Request for Agility system Access Qusour Melody Assign
Donor
1711 ITSR-13212 FP access request for Ruella M.Villasin Kaifan Joan Manuel Assign
employee id:6809 for Khaifan branch
1712 ITSR-13208 AM1 Request Abdullah Ivonny Dela Assign

Mubarak 1 Cerna
1713 ITSR-13203 AX Access Request Head Office Desirei Assign

Fagalas
1714 ITSR-13196 FP access Abdullah Assign
Mubarak 2
1715 ITSR-13192 Reset of E-Mail Password - Saad Abdullah Assign
ealbis@epg.edu.kw
1716 ITSR-13188 Request for FP transfer Khaitan Assign
1717 ITSR-13175 Auto Shutdown - IWB Abu Halifa Maritess Assign

Roxas
1718 ITSR-13173 Requesting FP Access in EY Abu Halifa Abu Halifa Maritess Assign
Roxas
1719 ITSR-13170 CPU REPAIR EY Salmiya Maria Resolve
Clavecillas
1720 ITSR-13169 FP ACCESS EY Salwa Kris Bolon Assign
1721 ITSR-13166 FP Machine Fintas - Not working Fintas Maritess Assign

Roxas
1722 ITSR-13164 AM1 Request Abdullah Ivonny Dela Assign

Mubarak 1 Cerna
1723 ITSR-13162 FP Access Abu Fatira Assign
1724 ITSR-13160 CPU not working Mesayel Assign
1725 ITSR-13152 FP error for Sujita Tamang Al Salam Marycris Assign

Sescon
1726 ITSR-13150 No FP registration in WB Salwa White Resolve

Building
1727 ITSR-13144 slow PC Jabriya Assign
1728 ITSR-13136 Slow Desktop Unit Head Office Jasmine Close

Miraflor
1729 ITSR-13135 6733-FP Transfer Access to MB2 Mishref 2 Richel Assign

Aungon
1730 ITSR-13133 CCTV Head Office Celestina Resolve
Millana
1731 ITSR-13121 MA - DVR 3 is not a accessible on online CMS. Mubarak Assign
Abdullah
1732 ITSR-13116 1 Monitor intended for CCTV DVR 3 Mishref 2 Richel Resolve
Aungon
1733 ITSR-13112 DVR 1 and DVR3 of MB2 are not accessible on Mishref 2 Richel Resolve
online CMS Aungon
1734 ITSR-13106 Finger Print Access - AH Funaitees Maritess Resolve

Roxas
1735 ITSR-13099 FP Access in EY20-Funaitees Funaitees Maritess Resolve

Roxas
1736 ITSR-13096 DVR network connection Surra Melan Assign
Medija
1737 ITSR-13057 PC issue - Wet due to the water that Al Salam Marycris Assign
overflows from pool. Sescon
1738 ITSR-13050 Finance Dept Group Mail Box Head Office Jasmine Resolve
Miraflor
1739 ITSR-13035 Finger Print Access - AH Abu Halifa Maritess Resolve

Roxas
1740 ITSR-13026 PC not working Head Office Unaiz Assign

Kariyath
1741 ITSR-13024 FP Access to PS Salmiya Salmiya School Ma Resolve

Shamayne
1743 ITSR-13005 Requesting for assistance to convert the Kaifan Joan Manuel Assign
summer camp video
1744 ITSR-13003 AM1 Request- EC Teacher Finger Print Access Abdullah Ivonny Dela Close
Mubarak 1 Cerna
1745 ITSR-12992 Request Cable for Graphics Share Head Office Lourein Resolve
Dimaano
1746 ITSR-12987 FP Access in EY Salwa EY Salwa Maritess Resolve

Roxas
1747 ITSR-12982 AM1 Request - CashierRegistrar unable to Abdullah Ivonny Dela Close
scan in the printer. Mubarak 1 Cerna
1748 ITSR-12980 FP access Mangaf Dahlia Alcala Resolve
1749 ITSR-12977 KB: IWB Brightness problem (too low) Kaifan Joan Manuel Assign
1750 ITSR-12962 IWB NOT WORKING SD Al Siddiq Marycris Assign

Sescon
1751 ITSR-12961 FP access Mangaf Dahlia Alcala Resolve
1752 ITSR-12955 FP Access in EY MK - 6703 Rhea Aplicador Mubarak Al Maritess Assign

Kabeer Roxas
1753 ITSR-12951 FP Access in EY Salwa EY Salwa Maritess Assign
Roxas
1754 ITSR-12950 Internet Not working Fintas Maritess Resolve

Roxas
1755 ITSR-12948 REQUESTING FOR FP ACCESS Surra Melan Resolve
Medija
1756 ITSR-12942 Cannot access my gmail account Abdullah Ivonny Dela Close
Mubarak 1 Cerna
1757 ITSR-12925 ESS Intranet AX Accesses and email for new Head Office Jasmine Resolve
employee Miraflor
1758 ITSR-12915 FP TRANSFER Mubarak Al Rhea Assign

Kabeer Aplicador
1759 ITSR-12909 FP Access in FB and MS Funaitees Ailyn De La Assign

Torre
1760 ITSR-12901 FP access of SC staff Rumaithiya Assign
1761 ITSR-12893 email password reset Mubarak Al Rhea Assign
Kabeer Aplicador
1762 ITSR-12878 FT: IOWBCPU not working Salwa White Assign

Building
1763 ITSR-12875 QB: Wifi router is detached from ceiling Al Qurain Assign
1764 ITSR-12868 Request to include Lei Santos in HRhelpdesk Head Office Djoana Assign
email group and set up desktop computer Marie
1765 ITSR-12863 Transfer Fingerprint in AS Office Head Office Lourein Resolve

Dimaano
1766 ITSR-12860 Finger Print Access Salwa White Sheena Assign
Building Moster
1767 ITSR-12847 Turned over the laptop to Ms. Kristine Espino Head Office Rhoda Resolve
Angeline
Ranchez
1768 ITSR-12825 QS: Request for ESS AccessReset Password of Qusour Melody Close
Dulari Donor
1769 ITSR-12818 Transfer FP Mangaf Assign
1770 ITSR-12817 Revert SDR and Submit to D#5756 Ms. Hiba Mubarak Assign
Saad - MA Branch Manager. Abdullah
1771 ITSR-12811 CCTV VIDEO FOOTAGE REQUEST Salmiya School Rhea Resolve
Alcones
1772 ITSR-12806 Finger Print Access in AH Abu Halifa Maritess Resolve

Roxas
1773 ITSR-12801 Internet connection is not working Kaifan Resolve
1774 ITSR-12800 Internet connection is not working-Issue Khaitan Resolve

resolved
1775 ITSR-12797 FP Access Request Head Office Maricel Tan Resolve
1776 ITSR-12796 FT: no internet connection Abu Fatira Resolve
1777 ITSR-12794 FP Machine in Surra not working Surra Marycris Resolve

Sescon
1778 ITSR-12793 No internet Access Mangaf Assign
1779 ITSR-12778 MS no internet Mesayel Assign
1781 ITSR-12761 Finger Print Enrollment Dawa Yangchen Funaitees Maritess Assign
Roxas
1782 ITSR-12760 Requesting FP Access in EY Salwa Funaitees Maritess Assign
Roxas
1783 ITSR-12758 FP access Abdullah Resolve
Mubarak 1
1784 ITSR-12739 Wifi in Garnata Accommodation Head Office Marydel Assign
Aznar
1785 ITSR-12737 Internet Not working Abu Halifa Maritess Resolve

Roxas
1786 ITSR-12737 Internet Not working Abu Halifa Maritess Resolve
Roxas
1787 ITSR-12734 FP Transfer Head Office Jean Resolve
Rachelle
Patena
1788 ITSR-12732 FP Access transfer to PS Salwa and MA Mishref 2 Resolve
1789 ITSR-12730 FP ACCESS FOR SUMMER CAMP Head Office Brian Eballa Resolve
1790 ITSR-12729 Internet Connection Request Head Office Ednalyn Resolve
Lumocso
1791 ITSR-12723 FP access Rumaithiya Assign
1792 ITSR-12717 Request FP access to Ey Salwa 5001 Carina Saad Abdullah Assign
Reyes
1793 ITSR-12712 No internet at Salwa White Building Salwa White Assign
Building
1795 ITSR-12671 RB- DVR 3 VIDEO REQUEST Rumaithiya Rhea Assign

Alcones
1796 ITSR-12659 selphy printer Rumaithiya Assign
1797 ITSR-12645 AABA and SSW and Teachers Computer very Mishref 2 Resolve
slow on startup function.
1798 ITSR-12615 IWB IN Surra Surra Marycris Resolve

Sescon
1799 ITSR-12598 FP Access in ASM Office Funaitees Maritess Assign

Roxas
1800 ITSR-12594 Finger Print Access EY Salwa Sheena Assign
Moster
1801 ITSR-12590 FP Access to Abu Halifa Branch Abu Halifa Ma Assign

Shamayne
1802 ITSR-12588 FP Access of Cluster BA to EY18-Abu Fatira Fintas Ma Assign

Shamayne
1803 ITSR-12576 Computer System Check Head Office Rhea Angelie Resolve
1804 ITSR-12575 REQUEST FOR MICROSOFT VISIO DOWNLOAD Salwa Blue Kristine Close
Building Espino
1805 ITSR-12574 FP Transfer to FB Funaitees Maritess Assign

Roxas
1806 ITSR-12551 no internet Jabriya Resolve
1807 ITSR-12550 BM and Cashier computer cannot connect to Kaifan Resolve

the internet
1808 ITSR-12547 IWB Projector not working Al Salam Marycris In-

Sescon progress
1809 ITSR-12544 FP ACCESS EY Salwa Michelle Assign
Torejo
1810 ITSR-12540 AX not working Salwa White Assign
Building
1811 ITSR-12539 FP ACCESS Mesayel Michelle Assign

Torejo
1812 ITSR-12490 Installation of Photoshop & Winrar to AAs PC Al Qurain Resolve
1813 ITSR-12481 busted projector Jabriya Resolve
1814 ITSR-12468 FP Access to EY Salwa EY Salwa Assign
1815 ITSR-12451 FP Access Summer Camp staff EY Salwa Michelle Resolve

Torejo
1816 ITSR-12422 No printer connection Funaitees Resolve

1817 ITSR-12417 TELEPHONE LINES Head Office Resolve
1818 ITSR-12414 FP Access - Request to activate in MB2 Mishref 2 Resolve
1819 ITSR-12401 No internet connection Khaitan Resolve

1820 ITSR-12386 IWB not working Surra Marycris Assign
Sescon
1821 ITSR-12371 CCTv Issue Salwa School Resolve
1822 ITSR-12366 request Access in microeforms EY Salmiya Resolve
1823 ITSR-12365 Installation of Computer EY Salmiya Resolve
1824 ITSR-12359 SDR in e forms Qusour Karen Joy Assign

1825 ITSR-12357 SSW PC NOT WORKING Al Salam Marycris Resolve
Sescon
1826 ITSR-12355 FP Access Surra Teodina Resolve
Tarcena
1827 ITSR-12334 email password Khaitan Jennifer Resolve
Juruena
1828 ITSR-12324 Connection Issue (PC to Printer) Al Siddiq Davie Resolve
Palmares
1829 ITSR-12311 FP access for cluster BA Rumaithiya Assign
1830 ITSR-12307 DVR 1 AND DVR 2 NOT ACCESSIBLE Mesayel Marycris Resolve
Sescon
1831 ITSR-12287 Fp Machine Error Abdullah Resolve
Mubarak 1
Mubarak 1
1833 ITSR-12284 Micro eforms change Branch assignment Salwa Blue Deogie Assign
Building Nocos
1834 ITSR-12281 FP Access - AS Office for Engineer Mohamed Head Office Rhea Angelie Resolve
Khalaf
1835 ITSR-12278 FP access Kaifan Resolve
1836 ITSR-12246 FP Transfer Abdullah Resolve

Mubarak 2
1838 ITSR-12203 computer connection to printe EY Salwa Michelle Assign
Torejo
1839 ITSR-12197 IWB SET UP EY Salwa Michelle Assign

Torejo
1840 ITSR-12192 No signal in computer monitor Al Qurain Jolice Villacin Assign
1841 ITSR-12186 it request Salwa School Assign
1842 ITSR-12185 DONE - Fingerprint Access EY Salmiya Sheena Resolve

Moster
1843 ITSR-12176 FP Access Request Mesayel Marycris Assign

Sescon
1844 ITSR-12161 Additional Internet router Salwa White Resolve
Building
1845 ITSR-12156 transport request Salwa School Resolve
1846 ITSR-12150 Access for WB Registration and Fees in Agility Salwa White Resolve
Building
1847 ITSR-12149 CCTV office cannot connect to DVR 1 & 2 Al Salam Vivian Resolve
Candava
1848 ITSR-12148 BA computer is not working Al Salam Vivian Resolve
Candava
1849 ITSR-12146 Projectors not Working Salwa White Resolve
Building
1850 ITSR-12137 ESS & Microeforms requests submission Salwa School Cristy Mesa Resolve
1851 ITSR-12134 Sim Passcode Abdullah Resolve

Mubarak 2
1852 ITSR-12132 FP Transfer Abdullah Resolve
Mubarak 2
1853 ITSR-12114 installation of sassoon font Salwa School Resolve
1854 ITSR-12106 Request FP access for summer camp staff Saad Abdullah Resolve
1855 ITSR-12104 FP Access SC teacher Mishref 1 Assign
1856 ITSR-12103 FP Access Mishref 1 Assign

1857 ITSR-12102 LL Computer not working EY Salwa Michelle Assign
Torejo
1858 ITSR-12101 IT Work Fintas Ma Resolve
Shamayne

Mubarak 1
1860 ITSR-12085 Cluster BA transfer FP to KT and KB Branch Saad Abdullah Resolve

1861 ITSR-12070 ESS Log In Not Working Head Office Angelica Close
Ambid

1863 ITSR-11993 FP for Summer Camp Mubarak Al Cherry Ann Assign
Kabeer
1864 ITSR-11980 FP ACCESS Salmiya School Resolve
1866 ITSR-11936 FP transfer Rumaithiya Assign
1867 ITSR-11930 Finger Print Al Qurain Jolice Villacin Assign
1868 ITSR-11926 FP Access Abdullah Resolve

Mubarak 1
1869 ITSR-11862 ESS not working- Staff needs to check their Salwa School Cristy Mesa Resolve
payslip
1870 ITSR-11860 Student Attendance Issue Mishref 1 Resolve
1871 ITSR-11858 SPR Generator Update Mishref 1 Resolve
1872 ITSR-11842 Routers in the branch are not properly fix on Mangaf Maria Assign
the wall. Luningning
1873 ITSR-11841 Set up the Computer in Room 9 Mangaf Maria Resolve

Luningning
1874 ITSR-11840 Printer connection in Teacher Computer Mangaf Maria Assign

Luningning
1875 ITSR-11839 Smartboard not working Mangaf Maria Assign
Luningning
1876 ITSR-11837 Rm 7 installed a Microsoft Office Mangaf Maria Resolve
Luningning
1877 ITSR-11836 Check the SSW computer noise from the Mangaf Maria Resolve
wiring and plugs. Luningning
1878 ITSR-11835 Fetch Me in FSL FS1 and FS2 area Mangaf Maria Resolve
Luningning
1879 ITSR-11834 Student Attendance Surra Teodina Resolve
Tarcena
1880 ITSR-11824 CM Generator Update Al Qurain Ruth Peero Assign
1881 ITSR-11812 DVD in CPU not Playing Mangaf Maria Resolve
Luningning
1882 ITSR-11811 Calibaration of Whiteboard Mangaf Maria Resolve
Luningning
1883 ITSR-11810 CM Mangaf Ma. Ruby Close
1884 ITSR-11809 Add Email of Rajaa Derris in BM Group Head Office Desirei Resolve
Fagalas
1885 ITSR-11796 Correct List of Absent Name Mesayel Marycris Assign
Sescon
1886 ITSR-11791 Correct Attendance details of Students in the Saad Abdullah Resolve
system-done
1887 ITSR-11777 student attendance Abdullah Maricris Resolve

Mubarak 2 Castillo
1888 ITSR-11776 Installation of Sassoon Font Mishref 1 Resolve
1889 ITSR-11774 Student Attendance Issue Mishref 1 Close

1890 ITSR-11770 ESS Log in EY Salmiya Sheena Resolve
Moster
1891 ITSR-11752 Attendance Verification Rumaithiya Eulalie Resolve

Aranzanso
1892 ITSR-11750 Student code of non registered student not Saad Abdullah Resolve
showing NRS
1893 ITSR-11747 SPR Attendance error Abu Halifa Roselyn Assign

Zulueta
1894 ITSR-11740 Student Attendance Funaitees Maritess Assign

Roxas
1895 ITSR-11738 No Internet ConnectionPrinter Not Working Surra Teodina Resolve
Tarcena
1896 ITSR-11728 Incorrect attendance EY Salwa Orleance Resolve

Asong
1897 ITSR-11723 Attendance Errors on SPR Generator Salwa Blue Resolve
Building
1898 ITSR-11719 CP of receptionist for installation Salwa School Cristy Mesa Resolve
1899 ITSR-11717 SPR attendance error Al Salam Vivian Resolve

Candava
1900 ITSR-11709 Desktop Issue Head Office Angelica Assign
Ambid
1901 ITSR-11672 Urgent: Fix the computer of the cashier SSW Jabriya Yulie Me Resolve
and also no internet connection
1902 ITSR-11668 DVD Maker Installation Surra Teodina Resolve

Tarcena
1903 ITSR-11649 CCTV monitor transfer in BMs Table. Mangaf Maria Assign
Luningning
1904 ITSR-11644 SDR Update Mangaf Maria Assign
Luningning
1905 ITSR-11642 Microeforms account of SSW is unable to Salwa White Resolve
save encoded student attendance Building
1906 ITSR-11637 To change Profile name in ESS Head Office Unaiz Resolve
Kariyath
1907 ITSR-11636 CPU needs to be fixed Qusour Karen Joy Resolve
1908 ITSR-11630 Windows updateMicrosoft office Salmiya School Resolve
1909 ITSR-11626 Receptionest Phone Salmiya School Nieves Resolve

Abueva
1910 ITSR-11618 phone in receptionist office Salmiya School Najlaa Resolve
Hamama
1911 ITSR-11605 Fix hangouts in BA & AA PC Salwa School Cristy Mesa Resolve
1912 ITSR-11593 Fingerprint Access Request EY Salmiya Sheena Resolve
Moster
1913 ITSR-11565 Fingerprint Request EY Salmiya Sheena Resolve

Moster
1914 ITSR-11561 MM Staff FP Access Head Office Maricel Tan Resolve
1915 ITSR-11543 To download DVD Maker Al Siddiq Davie Resolve

Palmares
1916 ITSR-11542 Reconfigure the Hard disk for the new DVRs Al Salam Vivian Resolve
Candava
1917 ITSR-11533 incomplete entries of BB Student Attendance Salwa Blue Ednalyn Resolve
in Micro eforms Building Lumocso
1918 ITSR-11525 VGA and Mouse Qusour Karen Joy Resolve

1919 ITSR-11503 Microsoft office expired Salmiya School Resolve
1920 ITSR-11481 Internet Connection for Teachers Computer Surra Mary Grace Resolve
1921 ITSR-11479 Installing of Movie Maker in Teachers Surra Mary Grace Resolve
Computer and Nurse Computer
1922 ITSR-11475 SPR generator Rumaithiya Eulalie Resolve

Aranzanso
1923 ITSR-11474 SPR generator Rumaithiya Eulalie Resolve
Aranzanso
1924 ITSR-11461 Poor internet connection Principals office Salwa School Cristy Mesa Resolve
1925 ITSR-11456 Computer System Check Head Office Rhea Angelie Resolve
1926 ITSR-11449 Canon Selphy Printer Jam Mishref 1 Assign
1927 ITSR-11430 Request access on Agility for cancellation of Saad Abdullah Resolve
Student by BM
1928 ITSR-11429 Downloading of CM generator-Request done Saad Abdullah Resolve
1929 ITSR-11420 CM Generator Issue Surra Mary Grace Resolve

1930 ITSR-11418 school sequences Salmiya School Najlaa Resolve
Hamama
1931 ITSR-11417 DONE - EPG Club Group Email EY Salmiya Sheena Resolve
Moster
1932 ITSR-11390 SPRCM Generator Mishref 2 Cheressa Resolve
Sanchez
1933 ITSR-11356 MB2 DRV1 Mishref 2 Elizabeth Resolve

Atayan
1934 ITSR-11355 Fixing CM Generator Al Siddiq Davie Resolve
Palmares
1935 ITSR-11345 SELPHY CANON PRINTER NOT WORKING Mesayel Marycris Resolve
Sescon
1936 ITSR-11335 Errors in Installing CM SPR Generator v2.0 Salwa Blue Resolve
Building
1937 ITSR-11324 hard drive additional EY Salwa Michelle Resolve
Torejo
1938 ITSR-11323 BA PC (Ms. Roselyn) needs to install hangouts Salwa School Cristy Mesa Resolve
1939 ITSR-11298 Request for FP Access - Rawan Ragheb Salwa Blue Ednalyn Resolve
Building Lumocso
1940 ITSR-11277 CCTV Requirement-4 Monitor & 2 extension Al Salam Vivian Resolve
cord for the newly installed DVRs and CCTVs Candava
1941 ITSR-11243 BM computer internet EY Salwa Michelle Resolve

Torejo
1942 ITSR-11239 FP Issue Surra Teodina Resolve

Tarcena
1943 ITSR-11214 Internet connection in Admin Principal VP Salmiya School Resolve
and printer area.
1944 ITSR-11213 Connect VP Desktop Unit Kyocera 800i Salmiya School Resolve
(Wireless Connection).
1945 ITSR-11212 Room 6C for malware Salmiya School Resolve
1946 ITSR-11211 touch-board for Ms. Beatley Salmiya School Resolve
1947 ITSR-11210 Kyocera 800i (Wireless Connection) Salmiya School Resolve
1948 ITSR-11209 Kyocera 8001 Salmiya School Resolve
1949 ITSR-11202 Student Attendance Surra Teodina Resolve

Tarcena
1950 ITSR-11201 Laptop request for my inventory count from Head Office Rhoda Close
May 15 to August 27 2019 Angeline
Ranchez
1951 ITSR-11195 Fingerprint Transfer Mishref 2 Elizabeth Resolve
Atayan
1952 ITSR-11192 AX Access Head Office Resolve
1953 ITSR-11191 Clearance Form Printing Access for BM Mesayel Marycris Resolve
Sescon
1954 ITSR-11142 DVR Fintas Ma Resolve
Shamayne
1955 ITSR-11129 Internet Conncetion Khaitan Resolve
1957 ITSR-11114 Visio Installation in EPG Laptop Head Office Jasmine Resolve
Miraflor
1958 ITSR-11093 AM1 Request Abdullah Resolve

Mubarak 1
1959 ITSR-11077 Reconnect AX Dynamic Kaifan Resolve
1960 ITSR-11067 Agility Abdullah Resolve
Mubarak 2
1961 ITSR-11062 FP Transfer from MG to MB1 Mishref 1 Close

1962 ITSR-11060 AA computer EY Salwa Michelle Resolve
Torejo
1963 ITSR-11059 So think installation EY Salwa Michelle Resolve

Torejo
1964 ITSR-11049 AA computer not working Mishref 1 Close
1965 ITSR-11046 No networkinternet Mishref 1 Close
1966 ITSR-11041 FETCH ME ISSUE Mesayel Marycris Resolve

Sescon
1967 ITSR-11030 sd card recovery EY Salwa Michelle Resolve
Torejo
1968 ITSR-11013 FMS Monitor not working Abu Fatira Resolve

1969 ITSR-11011 New BM Rasha Gharbiyya FP Transfer. Mubarak Narifel Resolve
Abdullah Nesnia
1971 ITSR-11005 FSL English IWB and SSW PC issues Al Siddiq Davie Assign
Palmares
1972 ITSR-11005 FSL English IWB and SSW PC issues Al Siddiq Davie Assign
Palmares
1973 ITSR-11002 FILE RECOVERY EY Salwa Michelle Resolve

Torejo
1974 ITSR-11000 Printer of cashier not working Salwa School Cristy Mesa Resolve
1975 ITSR-10976 URGENT: to fix the scanner Jabriya Yulie Me Resolve
1976 ITSR-10972 CCTV VIDEO REQUEST FOOTAGE Al Salam Rhea Resolve

Alcones
1977 ITSR-10967 Branch Camera Not Working Mubarak Narifel Resolve

Abdullah Nesnia
1978 ITSR-10966 Fetch me problem Mishref 1 Close
1979 ITSR-10965 Request to change eforms Approver Mishref 1 Close
1980 ITSR-10962 New User for Agility and ESS Abdullah Resolve
Mubarak 2
1981 ITSR-10961 Transfer FP Abdullah Resolve

Mubarak 2
1982 ITSR-10959 To install Adobe Photoshop Al Siddiq Davie Resolve
Palmares
1983 ITSR-10955 Transfer of FP Mangaf Maria Close

Luningning
1984 ITSR-10942 Fetch Me System Fintas Ma Resolve
Shamayne
1985 ITSR-10940 Installation of Software Fintas Ma Resolve

Shamayne
1986 ITSR-10939 Laptop issues Head Office Vanessa Resolve
Temple
1987 ITSR-10930 So think installation EY Salwa Michelle Resolve

Torejo
1988 ITSR-10929 IWB SET UP EY Salwa Michelle Assign

Torejo
1989 ITSR-10917 IWB monitor not working for repair Abu Halifa Mary Grace Resolve
1990 ITSR-10905 LL Laptop for CM Mubarak Narifel Resolve

Abdullah Nesnia
1991 ITSR-10904 FInance Shared Folder (Full Capacity Used - Head Office Resolve
100 GB)
1992 ITSR-10891 ESS Head Office Hannah Resolve
Paula Corner
1993 ITSR-10793 Fetch Me System Mubarak Al Cherry Ann Resolve

Kabeer
1994 ITSR-10791 Nero Data Burning Application Mubarak Al Cherry Ann Resolve
Kabeer
1995 ITSR-10774 Installation of Bar Code Printer Head Office Rhoda Close
Angeline
Ranchez
1996 ITSR-10767 Eforms not working Mishref 1 Resolve
1997 ITSR-10761 AM1 Request Abdullah Resolve

Mubarak 1
1998 ITSR-10758 CCTV VIDEO REQUEST FOOTAGE Salwa White Rhea Resolve
Building Alcones
1999 ITSR-10742 FP issue ( Manga Sateela- 6764) Salwa School Cristy Mesa Resolve
2000 ITSR-10742 FP issue ( Manga Sateela- 6764) Salwa School Cristy Mesa Resolve
2001 ITSR-10740 Install Nero installer in teachers pc Jabriya Yulie Me Resolve
2002 ITSR-10729 CR2 files of Concert photos can not open Abu Fatira Resolve
2003 ITSR-10727 microeform concern EY Salwa Michelle Resolve

Torejo

2005 ITSR-10701 Student Attendance in Agility Mishref 2 Elizabeth Assign
Atayan
2006 ITSR-10688 AA computer no sounds Abu Fatira Resolve

2007 ITSR-10682 kyocera printer Salmiya School Resolve
2008 ITSR-10681 partition of HD Salmiya School Resolve
2009 ITSR-10680 scanning issues Salmiya School Resolve
2010 ITSR-10679 internet Salmiya School Resolve
2011 ITSR-10678 Monitor display Salmiya School Resolve
2012 ITSR-10677 AM1 Request Salwa School Resolve
2013 ITSR-10675 PC is working very slow Salwa White Resolve

Building
2014 ITSR-10673 No camera card Al Qurain Jolice Villacin In-
progress
2015 ITSR-10667 keyboard problemprogmram error Salwa School Assign
2016 ITSR-10667 keyboard problemprogmram error Salwa School Assign
2017 ITSR-10657 Please I want to add clearance form to my fee Salwa White Wesam Assign
payment Building Akaram
2018 ITSR-10655 Internet connection is always on and off Al Salam Vivian Resolve
Candava
2020 ITSR-10623 FP availability in PS SLW Salwa School Cristy Mesa Resolve
2022 ITSR-10603 BM Computer Fintas Ma Resolve

Shamayne
2023 ITSR-10601 To checkc the FSL Eng. IWB and SSW Al Siddiq Davie Resolve
computer Palmares
2024 ITSR-10594 CDDVD Rom cannot be found Salwa Blue Resolve

Building
2025 ITSR-10545 Library PC to connect with Admin printer Salwa School Cristy Mesa Resolve
2026 ITSR-10544 BA PC install Sassoon font Salwa School Cristy Mesa Resolve
2027 ITSR-10542 BA Computer not working EY Salwa Michelle Resolve
Torejo
2028 ITSR-10540 Library internet not working Salwa School Cristy Mesa Resolve
2029 ITSR-10492 CD ROM Salwa School Sarah Marie Resolve
2030 ITSR-10489 IWB not working Abu Fatira Resolve

2031 ITSR-10482 OIWB Rumaithiya Assign
2032 ITSR-10482 OIWB Rumaithiya Assign

2033 ITSR-10462 Downloading professional training videos Head Office Vanessa Resolve
Temple
2034 ITSR-10461 Fingerprint permission EY Salmiya Vanessa Resolve

Temple
2036 ITSR-10421 IWB Salwa School Nerisse Resolve

Kooiman
2037 ITSR-10391 new staff for enrollment Jabriya Yulie Me Resolve
2038 ITSR-10386 NERO Burner not working Funaitees Maritess Resolve

Roxas
2039 ITSR-10377 Concert Videos can not download Abu Fatira Resolve
2040 ITSR-10339 Fetch Me not working Mishref 1 Resolve
2041 ITSR-10278 ESS Salwa School Resolve
2042 ITSR-10269 DVR 1 is not working in CMS Mishref 2 Elizabeth Resolve

Atayan
2043 ITSR-10264 SPR - System problem Funaitees Maritess Resolve
Roxas
2044 ITSR-10227 IT Request EY Salwa Michelle Resolve
Torejo
2045 ITSR-10224 Repair Salwa School Resolve
2046 ITSR-10163 NO INTERNET ACCESS Head Office Kristine Close
Espino
2047 ITSR-10162 Computer - Printer Setup Salwa School Johana Resolve

Bernardo
2048 ITSR-10156 AX Dynamics: Inventory Head Office Rhoda Assign
ManagementSettlement access Angeline
Ranchez
2049 ITSR-10155 Canon printer not working Salwa School Cristy Mesa Resolve
2050 ITSR-10151 Computer not working ( Room 10) Jabriya Yulie Me Resolve
2051 ITSR-10135 LL computer no internet connection EY Salwa Michelle Resolve

Torejo
2052 ITSR-10089 Fetch me monitor not working Abu Halifa Mary Grace Resolve
2053 ITSR-10087 DVD Writer Not Working Surra Teodina Resolve

Tarcena
2056 ITSR-10007 Microsoft 2010-2013 Installation Mubarak Narifel Resolve

Abdullah Nesnia
2057 ITSR-10000 FP ERR ID6439 Mishref 1 Resolve
2058 ITSR-9993 Power Supply for fetch me Box. Al Qurain Jolice Villacin Resolve
2059 ITSR-9986 CCTV DVR Khaitan Resolve
2061 ITSR-9977 Include name in Email - Branch Managers Funaitees Maritess Resolve
Loop Roxas
2062 ITSR-9947 IWB not working (3Ba) Salwa School Cristy Mesa Resolve
2063 ITSR-9939 PS SLW SDR Salwa School Cristy Mesa Resolve

2064 ITSR-9929 FP Enrollment Abdullah Resolve
Mubarak 2
2065 ITSR-9928 To install Microsoft Windows 10 to teachers Al Siddiq Davie Resolve

laptop for SPR Purposes Palmares
2066 ITSR-9927 Fingerprint Enrollment Mishref 2 Elizabeth Resolve

Atayan
2067 ITSR-9926 Reeta Shereen Filecia Ranasignghe (6645) Rumaithiya Resolve
2068 ITSR-9922 Fetch Me Not working Abdullah Resolve

Mubarak 2
2069 ITSR-9917 Retrieval of file in Finance Shared Folder Head Office Resolve
2070 ITSR-9883 Branch wirings and wifi Mubarak Narifel Resolve

Abdullah Nesnia
2071 ITSR-9875 Power Adapter Mishref 2 Elizabeth Resolve

Atayan
2072 ITSR-9853 MS Office License Expired Surra Teodina Resolve

Tarcena
2073 ITSR-9819 Video footage request Mishref 2 Rhea Resolve
Alcones
2074 ITSR-9816 gmail password reset Rumaithiya Mary Jane Assign
2075 ITSR-9811 URGENT: to update the microsoft office in the Jabriya Yulie Me Resolve
laptop of the teacher
2076 ITSR-9801 No internet connection in WB Salwa White Resolve

Building
2077 ITSR-9800 Projector not working at 1F Room 20 Salwa Blue Deogie Resolve
Building Nocos
2078 ITSR-9784 Computer has some virus USB is broken and Salwa School Jason Tyler Resolve
breaks USBs
2079 ITSR-9772 FP Concern Abu Halifa Mary Grace Resolve
2080 ITSR-9762 CCTV VIDEO REQUEST FOOTAGE Mishref 2 Rhea Resolve

Alcones
2081 ITSR-9711 Setup Salwa School Resolve

2082 ITSR-9699 Urgent: FP Enrollment Jabriya Yulie Me Resolve
2083 ITSR-9694 Poor internet connection EY Salwa Michelle Resolve

Torejo
2084 ITSR-9688 FETCH ME EY Salwa Michelle Resolve

Torejo
2085 ITSR-9669 SMART IWB cannot use by touchscreen Salwa School Cristy Mesa Resolve
2086 ITSR-9590 Finger Print Access Head Office Jolice Villacin Assign
2087 ITSR-9587 FP activation Mubarak Al Cherry Ann Resolve

Kabeer
2088 ITSR-9585 Repair Projector in Room 10 Salwa White Resolve

Building
2089 ITSR-9577 Fetch Me Not working Abu Fatira Resolve
2090 ITSR-9576 SPR Generator Err Mishref 1 Assign
2091 ITSR-9571 Hangouts-Not Working Head Office Assign
2092 ITSR-9564 Install wifi adaptor on the office computer (2) Abu Halifa Mary Grace Resolve
2093 ITSR-9563 FP Enrollment - NEW HK staff Abu Halifa Mary Grace Resolve
2094 ITSR-9549 DVR 3 not recording Mishref 2 Elizabeth Resolve

Atayan
2095 ITSR-9506 CCTV VIDEO REQUEST FOOTAGE Surra Rhea Assign

Alcones
2096 ITSR-9345 IWB - SHUTDOWN EVERY 2 MIN - Urgent Funaitees Maritess Resolve
Roxas
2097 ITSR-9344 Computer not WORKING Funaitees Maritess Resolve
Roxas
2098 ITSR-9334 MonitorIWB connection Salmiya School Resolve
2099 ITSR-9324 internet connection in reception area EY Salwa Michelle Resolve

Torejo
2100 ITSR-9323 Fetch Me Monitor Mubarak Al Cherry Ann Resolve
Kabeer
2101 ITSR-9321 URGENT: NO internet connection Jabriya Yulie Me Resolve
2102 ITSR-9287 Urgent: FP Enrollment Jabriya Yulie Me Assign

2103 ITSR-9284 CCTV VIDEO REQUEST FOOTAGE Mishref 2 Rhea Assign
Alcones
2104 ITSR-9283 Photoshop and Movie Maker Installation Mubarak Narifel Resolve
Abdullah Nesnia
2106 ITSR-9267 Install Filmora Movie Maker without Mubarak Al Resolve

Watermark Kabeer
2107 ITSR-9237 FP Access of transferred Nepalese SA Salwa Blue Deogie Assign
Building Nocos
2108 ITSR-9199 IT223-Ipad12 - IPAD is Disable connect to Kaifan Resolve
iTunes
2109 ITSR-9198 Nurse Computer - User Profile failed to log Kaifan Assign
on.
2110 ITSR-9198 Nurse Computer - User Profile failed to log Kaifan Assign
on.
2111 ITSR-9161 Printer of Ms. Aya ( C&R) not working Salwa School Cristy Mesa Resolve
2112 ITSR-9160 Error in ESS ( filing of SL) Salwa School Cristy Mesa Assign
2113 ITSR-9155 Error in ESS Salwa School Cristy Mesa Assign
2114 ITSR-9153 ESS concern Salwa School Cristy Mesa Assign
2115 ITSR-9118 Printer connection Funaitees Maritess Resolve

Roxas
2116 ITSR-9105 Connection Issues Al Siddiq Davie Resolve
Palmares
2117 ITSR-9100 projector- adjustment of projection Salmiya School Resolve

2120 ITSR-9017 Internet Connection Problem Abu Fatira Resolve
2121 ITSR-9001 Sephy printer not working Salwa School Cristy Mesa Resolve
2122 ITSR-8996 Fetch Me problem Mishref 1 Resolve
2123 ITSR-8991 All IWB not Working Khaitan Resolve
2124 ITSR-8892 CCTV VIDEO REQUEST FOOTAGE Salwa School Rhea Assign
Alcones
2125 ITSR-8881 Unsynchronized DVR Time Mishref 2 Elizabeth Resolve

Atayan
2126 ITSR-8850 SSW Computer Mishref 2 Elizabeth Resolve

Atayan
2128 ITSR-8814 Extra laptop Chargers and Mouse Salwa School Resolve
2129 ITSR-8788 Kindly fix the laptop Salwa School Marydel Resolve
Aznar
2130 ITSR-8768 Computer not WORKING Funaitees Maritess Resolve
Roxas
2131 ITSR-8763 Power Supply for Fetch me Box Al Qurain Jolice Villacin Resolve
2132 ITSR-8737 Printer Issue Head Office Hussein Assign
Saleh
2133 ITSR-8729 Internet Access Head Office Jasmine Close

Miraflor
2134 ITSR-8724 Windows update Room 12 Mishref 1 Resolve
2135 ITSR-8706 CCTV VIDEO FOOTAGE REQUEST Al Siddiq Rhea Assign

Alcones
2136 ITSR-8704 IWB not working properly Al Siddiq Davie Resolve

Palmares
2137 ITSR-8691 Ipad Apple IDb Request Surra Teodina Resolve

Tarcena
2138 ITSR-8690 Keyboard is not working Abu Fatira Resolve
2139 ITSR-8672 IWB not working Abu Fatira Resolve
2140 ITSR-8670 FP - K. Laksmi Devi - 6576 Funaitees Maritess Assign

Roxas
2141 ITSR-8668 IPAD of English teacher got locked because Saad Abdullah Resolve
she forgot the password
2142 ITSR-8663 Replacement of Teachers PC Surra Teodina Resolve

Tarcena
2143 ITSR-8662 PC-Full Memory Surra Teodina Resolve
Tarcena
2144 ITSR-8651 BLACK PROJECTOR NOT WORKING wBLUR Kaifan Assign
LENSE
2145 ITSR-8648 Fetch me problem Mishref 1 Resolve

2146 ITSR-8638 Additional routers Qusour Karen Joy Assign
2147 ITSR-8637 Classroom Monitor Installation in IPAD Qusour Karen Joy Resolve
2148 ITSR-8602 Whiteboard App Salwa School Resolve
2149 ITSR-8587 2 pcs Projector not working. Kaifan Resolve
2150 ITSR-8587 2 pcs Projector not working. Kaifan Resolve
2151 ITSR-8567 Computer not Working Funaitees Maritess Resolve

Roxas
2153 ITSR-8557 Need Long HDMI cable Salwa School Kayleigh Resolve
Buck
2154 ITSR-8547 eforms concern Abdullah Cristy Mesa Assign

Mubarak 1
2155 ITSR-8532 IWB - Auto Repair Funaitees Maritess Resolve
Roxas
2156 ITSR-8531 Fingerprint Number Request Head Office Jean Assign
Rachelle
Patena
2158 ITSR-8523 EXTRA 1 KEYBOARD AND 1 MOUSE FOR Mesayel Marycris Assign
LIBRARY PC Sescon
2159 ITSR-8521 URGENT: To fix FP log in and out in the Jabriya Yulie Me Resolve
biometric machine
2160 ITSR-8509 IWB Projector not working Mishref 2 Elizabeth Resolve

Atayan
2161 ITSR-8497 URGENT: FP enrollment Jabriya Yulie Me Resolve
2162 ITSR-8494 FP Enrollment Abu Halifa Mary Grace Assign
2163 ITSR-8492 Fetch me Abu Halifa Noura Sobhi Resolve
2164 ITSR-8445 ESS Al Qurain Jolice Villacin Assign
2165 ITSR-8444 K-net printing system is not working properly Mishref 1 Assign
2166 ITSR-8438 Request to Format SSW PC Mishref 1 Resolve
2167 ITSR-8437 Installation of Sassoon to AAs PC Mishref 1 Resolve
2168 ITSR-8434 ESS concern- Saguna Poli Abdullah Cristy Mesa Assign
Mubarak 1
2169 ITSR-8429 PC screen and projector need fixing. Salmiya School Resolve
2170 ITSR-8400 FP Karunawathie Rankira EY Salwa Michelle Assign

Torejo
2171 ITSR-8382 LL computer Al Siddiq Davie Resolve

Palmares
2172 ITSR-8378 Teacher is mark as absent on the FP machine Saad Abdullah Assign
even though she logs in and out everyday
2173 ITSR-8350 Unable to save in Shared Folder Head Office Lucinda Assign
Marusca
2174 ITSR-8344 Not working OIWB Mubarak Narifel Resolve

Abdullah Nesnia
2175 ITSR-8335 Finger Print Concern Al Qurain Jolice Villacin Assign
2176 ITSR-8275 Room 14-IWB Projector is not working Al Salam Vivian Resolve
Candava
2177 ITSR-8274 AA Wavepad sound editor and windows Saad Abdullah Resolve
movie maker is having problem
2178 ITSR-8264 Fingerprint Enrollment for WB Staff Salwa White Assign

Building
2179 ITSR-8263 CCTV FOOTAGE REQUEST Salmiya School Rhea Resolve

Alcones
2180 ITSR-8251 FP not workingFP transferAccess Surra Teodina Assign

Tarcena
2181 ITSR-8250 FMS Monitor -Broken Adapter Khaitan Resolve
2182 ITSR-8249 DVR1 - CAM5 black screen Mangaf Maria Resolve

Luningning
2183 ITSR-8241 Fetch Me System in Building 4 is not working Al Salam Vivian Resolve
Candava
2184 ITSR-8239 BA Computer not working EY Salwa Michelle Resolve
Torejo
2185 ITSR-8219 IT Request Salwa School Resolve
2186 ITSR-8207 FP Machine not recognizing ID No. 5734 Al Siddiq Davie Assign
Palmares
2187 ITSR-8201 Cannot access Intranet Account of Mara Salwa White Assign
Clemente (3011) Building
2188 ITSR-8192 IWB not working properly Abdullah Cristy Mesa Resolve
Mubarak 1
2189 ITSR-8184 Transfer of Shared Drive Head Office Desirei Assign
Fagalas
2190 ITSR-8180 FS2 English Teacher Ipad not Working Khaitan Resolve
2191 ITSR-8179 IWB Cannot Open Khaitan Resolve
2192 ITSR-8167 Internet Connection Khaitan Resolve
2193 ITSR-8159 Conputer screen and IWB not working at all Salwa School Jason Tyler Resolve
2194 ITSR-8151 Password AA Printer Mishref 1 Resolve
2195 ITSR-8150 Check AA CPU files all corrupted Mishref 1 Resolve
2196 ITSR-8141 Blank quantity in SO-041070 and SO-30594 EY Salwa Rhoda Close
Angeline
Ranchez
2197 ITSR-8140 Request for access in 1) finance shared folder Head Office Rhoda Close
2) finance department group email and 3) Angeline
microeforms Ranchez
2198 ITSR-8137 Nero Burning App EY Salwa Sarah Marie Resolve
2199 ITSR-8136 IWB Projector not Working Mishref 2 Elizabeth Resolve

Atayan
2200 ITSR-8134 Rearranging Computers Devices Head Office Assign
2201 ITSR-8114 CM Al Siddiq Janet Nolan Assign
2202 ITSR-8094 PS student attendance report in agility Head Office Jasmine Close
Miraflor
2203 ITSR-8090 FP for checking Qusour Karen Joy Resolve

2205 ITSR-8083 add registration on my agility Funaitees Lina Waleed Resolve
2206 ITSR-8081 Install Microsoft Word Excel and Power Point Salwa White Resolve
Nero DVD burner Photoshop Building
2207 ITSR-8079 agility Funaitees Lina Waleed Resolve
2208 ITSR-8070 ESS ID# 4122 Password Reset Request. Kaifan Close

Torejo
2210 ITSR-8059 Request for Mouse Head Office Assign
2211 ITSR-8003 FOLLOW UP - ACCESS IN FINANCE SHARE Head Office Kristine Close
FOLDER Espino
2212 ITSR-7998 PC for fixing Jabriya Yulie Me Resolve
2213 ITSR-7994 Apps installation in one of our OIWB Mubarak Narifel Resolve
Abdullah Nesnia
2214 ITSR-7988 Interactive Whiteboard 4A Salmiya School Resolve
2215 ITSR-7986 FOLLOW UP - CHANGE OF DEFECTIVE Head Office Kristine Close

KEYBOARD Espino
2216 ITSR-7981 IWB - SHUTDOWN EVERY 2 MIN - Urgent Funaitees Maritess Resolve
Roxas
2217 ITSR-7974 Replacement of 1 CCTV in FSL Play area Mangaf Maria Resolve
Luningning
2218 ITSR-7968 Agility Access Funaitees Maritess Resolve
Roxas
2219 ITSR-7961 FP access Al Qurain Jolice Villacin Assign
2220 ITSR-7938 Computer Wont Connect to Internet Salwa School Resolve
2221 ITSR-7931 Cashier PC-Urgent Mesayel Marycris Resolve

Sescon
2222 ITSR-7892 Desktop Head Office Jesson Assign

Abobo
2223 ITSR-7885 Keyboard for replacement Qusour Karen Joy Resolve
2224 ITSR-7834 Installation of latest Mirosoft Software & Mangaf Maria Resolve
Movie Maker of Teachers Laptop Luningning
2225 ITSR-7828 ICT Room WIFI Salmiya School Resolve
2226 ITSR-7820 MA share not working Mubarak Narifel Resolve

Abdullah Nesnia
2228 ITSR-7806 Fetch Me not working Mubarak Narifel Resolve

Abdullah Nesnia
2229 ITSR-7782 Scanning Salwa School Mona Jlaiel Resolve

2231 ITSR-7750 Ipad issue Salmiya School Assign
2232 ITSR-7741 AX Printing Error Head Office Jasmine Close

Miraflor
2233 ITSR-7735 1F Fetch Me not working Salwa Blue Deogie Resolve

Building Nocos
2234 ITSR-7734 Request for BM access to student Salwa Blue Deogie Assign
registrations and payments like Building Nocos
cashierregistrar
2235 ITSR-7712 Room No. 16 IWB not working properly Al Siddiq Davie Resolve
Palmares
2236 ITSR-7696 CCTV DVR 1 Camera 3 and Camera 5 Mishref 2 Elizabeth Assign
Atayan
2237 ITSR-7696 CCTV DVR 1 Camera 3 and Camera 5 Mishref 2 Elizabeth Assign
Atayan
2238 ITSR-7691 IPAD for New Teacher Abu Fatira Assign
2240 ITSR-7685 ESS: Passport Request Salwa White Assign

Building
2241 ITSR-7666 IOWB not working Abu Fatira Resolve

2242 ITSR-7664 Reset password Head Office Jean Assign
Rachelle
Patena
2243 ITSR-7648 New HK Staffs for FP Enrollment Khaitan Assign
2244 ITSR-7644 Creative speakers not working Abdullah Cristy Mesa Resolve
Mubarak 1
2245 ITSR-7643 Request for FP enrollment Abdullah Cristy Mesa Assign
Mubarak 1
2247 ITSR-7622 FMS not working Abu Fatira Resolve
2248 ITSR-7617 Installation of Power director DVD burner for Salwa White Assign
Concert AVP Building
2249 ITSR-7617 Installation of Power director DVD burner for Salwa White Assign
Concert AVP Building
2250 ITSR-7596 Request for 3 pin plug for iPAD Charger Salwa White Assign
Building
2251 ITSR-7583 New OAASS Staff Head Office Assign
2252 ITSR-7582 Monitor No Display Salwa Blue Brian Eballa Close

Building
2253 ITSR-7577 Agility Access - Dashboard - Student Fees Funaitees Maritess Resolve
Balance Roxas
2254 ITSR-7575 EPG Contact Details Head Office Assign
2256 ITSR-7516 Fetch Me System not working Al Siddiq Davie Resolve

Palmares
2257 ITSR-7495 FP Enrollment Khaitan Assign
2258 ITSR-7454 request for AX Dynamics installation in my Head Office Rhoda Close
laptop Angeline
Ranchez
2259 ITSR-7452 Telephone Connection Head Office Unaiz Assign

Kariyath
2260 ITSR-7424 Canon camera adopter not working Mubarak Narifel Assign
Abdullah Nesnia
2261 ITSR-7412 Fetch Me not working Salwa Blue Deogie Resolve
Building Nocos
2262 ITSR-7409 request for new PC Head Office Rhoda Close
Angeline
Ranchez
2263 ITSR-7406 Student Attendance in Agility Abdullah Assign

Mubarak 2
2265 ITSR-7390 PC of AA unable to open and access. Mangaf Maria Resolve

Luningning
2266 ITSR-7347 Error on uploading Attendance on SSW Abu Fatira Assign

microeforms
2267 ITSR-7346 Branch Manager to be loop in BM email. She Saad Abdullah Assign
is currently loop in Branch Coordinator emails
only
2268 ITSR-7338 AA PC keep on not responding Mishref 1 Resolve
2269 ITSR-7336 Update BM Email group Mishref 1 Assign
2270 ITSR-7300 4 pcs Extension wires to be used for concert Salwa Blue Deogie Assign
Building Nocos
2271 ITSR-7292 RB CCTV VIDEO FOOTAGE REQUEST Rumaithiya Rhea Assign
Alcones
2272 ITSR-7288 FP Access - Sarita Bista (EMP ID 6632) Salwa Blue Deogie Assign
Building Nocos
2273 ITSR-7282 Daily Attendance in Agility is not seen Salwa White Assign
Building
2274 ITSR-7275 DVR 3 has No Playback Record Surra Teodina Resolve
Tarcena
2275 ITSR-7272 Not working Biometric Machine Salwa White Resolve
Building
2276 ITSR-7257 CCTV VIDEO FOOTAGE REQUEST Rumaithiya Rhea Assign

Alcones
2277 ITSR-7243 iD# 6056 - ESS - NO SICK LEAVE TYPE OPTION Kaifan Assign

2281 ITSR-7224 Smart IWB- Ms. Khawla Hamad ( FS2 Math) Abdullah Cristy Mesa Resolve
not working Mubarak 1
2282 ITSR-7223 Student attendance concern ( February 2019) Abdullah Cristy Mesa Assign
Mubarak 1
2284 ITSR-7196 SDR concern Abdullah Cristy Mesa Assign

Mubarak 1
2286 ITSR-7099 i dont have Arabic language in my PC Salwa School Resolve
2288 ITSR-7080 Canon Selphy Printer Jam Mishref 1 In-

progress
2289 ITSR-7077 Agility Concern ( Ms. Wafa Habayeb ) Abdullah Cristy Mesa Assign
Mubarak 1
2290 ITSR-7062 Retrieve SD card pics Mishref 1 Resolve
2291 ITSR-7056 whiteboard.exe in IWB room 5 not working Mangaf Maria Resolve
Luningning
2292 ITSR-7055 Projector automatic shutdown Mangaf Maria Resolve
Luningning
2293 ITSR-7052 SSW Fetch Me Monitor is Hanging Mubarak Narifel Resolve
Abdullah Nesnia
Palmares
2295 ITSR-7035 Computer screen and IWB not working Salwa School Jason Tyler Resolve
(unable to use computer)
2296 ITSR-7022 error in gmail account Abdullah Assign

Mubarak 2
2297 ITSR-7017 Please add sibling discount for 131088 Yousef Head Office Resolve
Waleed Ahmad AlKanderi
2298 ITSR-7010 Adobe Photoshop Salmiya School Sarah Marie Resolve
2299 ITSR-7007 Speaker not Working Abdullah Resolve

Mubarak 2
2300 ITSR-7006 AX Printing Error Head Office Jasmine Resolve
Miraflor
2301 ITSR-7004 EPG Contact Details Head Office Resolve
2302 ITSR-7000 Wireless telephone line for checking and Abdullah Cristy Mesa Resolve
must be put beside cashier Mubarak 1
2303 ITSR-6999 C&R ipad not working for checking Abdullah Cristy Mesa Resolve
Mubarak 1
2304 ITSR-6997 Speakers Broken Salwa School Resolve
2306 ITSR-6982 Finger print enrollment Al Qurain Jolice Villacin Resolve
2307 ITSR-6976 CHANGE THE WORK LOCATION Funaitees Lina Waleed Resolve
2308 ITSR-6975 agility Salwa School Lina Waleed Assign
2309 ITSR-6968 FP of AA not registering in the biometrics Abdullah Cristy Mesa Assign
Mubarak 1
2310 ITSR-6952 Set up IOWB software Salwa White Resolve
Building
2311 ITSR-6945 Fetch me Concern Abu Halifa Noura Sobhi Resolve
2312 ITSR-6941 projector Salwa School Sylvia Resolve

Beatley
2313 ITSR-6940 Ipad Salwa School Sylvia Resolve
Beatley
2314 ITSR-6938 MUBARAK ABDULLAH FOOTAGE REQUEST Mubarak Rhea Assign

Abdullah Alcones
2315 ITSR-6918 AM1 staff ESS needs to update approver due Abdullah Cristy Mesa Assign
to new BM Mubarak 1
2316 ITSR-6917 Keyboard Replacement Al Siddiq Davie Assign

Palmares
2317 ITSR-6904 Fetch Me Monitor Mishref 2 Elizabeth Resolve

Atayan
2318 ITSR-6900 CPU Audio not working Funaitees Maritess Resolve
Roxas
2319 ITSR-6899 SSW Computer Funaitees Maritess Resolve
Roxas
2320 ITSR-6897 IWB CPU for checking Qusour Karen Joy Resolve
2321 ITSR-6885 Renuka Audomalaga- FP Request Mishref 1 Resolve
2322 ITSR-6882 Creation Head Office Resolve
2323 ITSR-6860 Loose file Salwa School Resolve

2325 ITSR-6854 FOOTAGE REQUEST Rumaithiya Rhea Resolve
Alcones
2326 ITSR-6845 CPU in Room 9 is not working Salwa White Resolve

Building
2327 ITSR-6821 PRINTER CONNECTION & TROUBLESHOOTING Salwa School Resolve
2329 ITSR-6779 SA FP not yet register in the machine Abdullah Cristy Mesa Resolve
Mubarak 1
2330 ITSR-6774 PS SALMIYA VIDEO FOOTAGE REQUEST Salmiya School Rhea Resolve
Alcones
2331 ITSR-6771 SURRA VIDEO FOOTAGE REQUEST Surra Rhea Assign

Alcones
2332 ITSR-6770 Zain mobile wifi Salmiya School Resolve

2333 ITSR-6768 IT Salwa White Jennifer Jade Assign
Building
2334 ITSR-6762 CPU Not Working Abdullah Resolve

Mubarak 2
2335 ITSR-6761 CFC list error in agility ( Mohammad Ahmad Abdullah Cristy Mesa Assign
AlNaser) Mubarak 1
2336 ITSR-6758 NEW FPBIO-METRIC MACHINE REQUEST. Kaifan Assign

2338 ITSR-6752 Computer Still Wont Connect To Internet Salwa School Close
2339 ITSR-6729 Projector not working. Salwa Blue Deogie Resolve

Building Nocos
2340 ITSR-6724 Kindly delete this AY 2018-2019 registration Head Office Close
for Adam Sami Hamzah Shukrallah 177047
2341 ITSR-6719 AA computer not working Mesayel Marycris Resolve

Sescon
2342 ITSR-6693 printing in AX Mangaf Maria Assign
Luningning
2343 ITSR-6690 Microsoft office cant find the license Mubarak Narifel Resolve
Abdullah Nesnia
2345 ITSR-6669 AX not working Jabriya Yulie Me Assign
2346 ITSR-6659 Fetch Me Installation EY Salwa Michelle Assign

Torejo
2347 ITSR-6656 URGENT - AA Computer Khaitan Resolve
2348 ITSR-6646 Projector Bulb Broken Al Qurain Jolice Villacin Resolve

2349 ITSR-6644 Fetch Me System Fintas Ma Resolve
Shamayne
2350 ITSR-6610 CCTV DVR1 Mishref 2 Elizabeth Resolve

Atayan
2351 ITSR-6608 IWB not Working Mishref 2 Elizabeth Resolve
Atayan
2353 ITSR-6596 Cormac Joseph Harold Flynn Head Office Assign
2354 ITSR-6593 Please add sibling discount for 100422 Head Office Close
Abdulkareem Mohammad Obaid AlKendi and
130530 Saifeddin Ahmad Saifeddin Abaza
2355 ITSR-6573 ess Salwa School Maya Assign

Abdulkarim
2356 ITSR-6572 not working Fetch me monitors Abu Halifa Mary Grace Resolve
2358 ITSR-6555 Printer Connection Salwa School Resolve
2359 ITSR-6549 URGENT: BAs computer is not working Jabriya Yulie Me Resolve
2360 ITSR-6548 FP Enrollment Abdullah Assign

Mubarak 2
2361 ITSR-6518 CFC Access Funaitees Lina Waleed Resolve
2362 ITSR-6510 Include BM email to BM and BC group email Salwa Blue Deogie Assign
Building Nocos
2363 ITSR-6500 PRINTER NOT WORKING EY Salwa Michelle Resolve

Torejo
2364 ITSR-6474 IWB shutting off Qusour Karen Joy Resolve
2366 ITSR-6437 Staff discounts to be uploaded in micro- Head Office Close

eforms
2367 ITSR-6435 Fetch Me monitor not working. Mubarak Narifel Resolve

Abdullah Nesnia
2368 ITSR-6427 Please create Staff Child Discount Request in Head Office Close
micro-eforms for 1810459 and 1810460
2369 ITSR-6418 Please set up installment for Deema Hamad Head Office Close
Saleh AlZaabi 176072
2370 ITSR-6397 Projector Salmiya School Resolve
2371 ITSR-6372 Fetch me computer not working Jabriya Yulie Me Resolve
2372 ITSR-6368 Check the DVR Abu Fatira Resolve
2373 ITSR-6365 IPAD not working Abu Fatira Assign
2374 ITSR-6353 PC not working Surra Teodina Resolve

Tarcena
2375 ITSR-6352 Internet Wont Connect Salwa School Resolve
2376 ITSR-6350 no internet on shared drive Rumaithiya Resolve
2377 ITSR-6339 IWB set up Salmiya School Resolve
2378 ITSR-6338 IWB installation Salmiya School Resolve
2379 ITSR-6337 set up wireless connection Salmiya School Resolve
2380 ITSR-6332 Relocation Of computers Salmiya School Resolve
2381 ITSR-6327 Finance AX Error: Viewing of Main Account Head Office Jasmine Close
and Trial Balance under General Ledger Miraflor
Module
2382 ITSR-6326 Re-configured BAs computer Salmiya School Resolve
2383 ITSR-6325 re-configured Nurses computer Salmiya School Resolve
2384 ITSR-6323 IPAD CONFIGURATION Salmiya School Resolve
2385 ITSR-6319 IWB Training Salmiya School Resolve

2390 ITSR-6309 maintenance request Salwa School Resolve
2391 ITSR-6246 Laptop Password Salmiya School Assign
2392 ITSR-6245 whiteboard.exe in IWB room 5 not working Mangaf Maria Resolve
Luningning
2393 ITSR-6244 Fetch Me Mangaf Maria Resolve

Luningning
2394 ITSR-6242 Projector broken and computer HDMI port Salmiya School Jennifer Resolve
Light-Hook
2395 ITSR-6239 DVR 1 Cam 8 English & Maths Rm 14 today Abdullah Cristy Mesa Resolve
January 10 2018. Mubarak 1
2396 ITSR-6228 Requesting A New CPUComputer Mesayel Marycris Assign

Sescon
2397 ITSR-6224 CPU not working Al Siddiq Davie Resolve

Palmares
2398 ITSR-6220 Software Download Kaifan Alvina Resolve

Ramos

Torejo
2400 ITSR-6184 EY LLs Email Address Group Folder Salwa White Jennifer Jade Assign
Building

2403 ITSR-6174 ID# 6541 ESS Password Invalid Kaifan Assign
2405 ITSR-6130 Fetch Me Monitor not working Mishref 2 Elizabeth Resolve

Atayan
2408 ITSR-6114 IWB not working Mishref 2 Elizabeth Resolve

Atayan
2409 ITSR-6113 Teacher Computer Mangaf Maria Resolve
Luningning
2410 ITSR-6102 Telephone is not working Head Office Jesson Resolve
Abobo
2411 ITSR-6093 FP not recognized Fintas Ma Assign
Shamayne
2413 ITSR-6064 Remove wrong input in Agility Salwa White Assign

Building
2414 ITSR-6062 PC of Registrar is very Slow Salwa White In-

Building progress
2415 ITSR-6058 Fetch me monitor Mubarak Al Cherry Ann Resolve
Kabeer
2416 ITSR-6053 Computers Head Office Celestina Resolve

Millana
2417 ITSR-6050 FMS Monitor Not Working Khaitan Resolve
2418 ITSR-6049 Printer Installation-Canon Selfie Camera Khaitan Resolve
2419 ITSR-6046 cord replacement Rumaithiya Resolve
2420 ITSR-6040 CCTV and Biometrics Head Office Celestina Resolve

Millana
2421 ITSR-6033 Request to download Primo PDF for AA PC Abdullah Cristy Mesa Resolve
Mubarak 1
2422 ITSR-6032 Unfollow IG pages in JB account Jabriya Yulie Me Assign
2423 ITSR-6013 Academic Admins Computer not working Al Siddiq Davie Resolve
properly Palmares
2424 ITSR-6010 Err: Need to insert portable IWB Mishref 1 Resolve
2425 ITSR-6006 DVR 3 CCTV Monitor Not Working Mubarak Narifel Resolve
Abdullah Nesnia
2426 ITSR-6000 CCTV Net Connection and No Monitor Display Al Qurain Jolice Villacin Resolve
2428 ITSR-5996 BM Computer not working Al Siddiq Davie Resolve

Palmares
2429 ITSR-5993 Request for Interactive Games Installation Mishref 1 Resolve

2430 ITSR-5992 Request for Antivirus Installation Mishref 1 Resolve
2431 ITSR-5990 IWB Not Working Khaitan Resolve
2432 ITSR-5989 IWB not workingconnected properly Salwa School Jason Tyler Resolve
2433 ITSR-5985 Format PC Jabriya Yulie Me Resolve
2434 ITSR-5984 Please create 30 KD bus voucher for 173456 Head Office Close
Yusuf Amr Abdelhamid Abdelhamid
2435 ITSR-5978 EY AAs Email Address Group Folder Salwa White Jennifer Jade Assign
Building
2436 ITSR-5973 Renewing discount Head Office Close
2437 ITSR-5936 PDF documents into editable Head Office Jesson Assign
Abobo
2438 ITSR-5932 DVR 3 Cam 9 Mesayel Marycris Resolve
Sescon
2439 ITSR-5929 Request to Set-up Outlook in Office Head Office Angeline Assign
Computer Puyat
2440 ITSR-5923 s2439 - Password Reset request. Kaifan Assign
2441 ITSR-5917 Cancellation amount posted for RW-4486 Head Office Close
188985 is incorrect. Please help check and
rectify.
2442 ITSR-5906 CCTV Cable Check Khaitan Resolve
2443 ITSR-5900 DVR 3 not showing on CMS Online Surra Teodina Resolve
Tarcena
2444 ITSR-5895 CCTV DVR1 Mishref 2 Elizabeth Resolve

Atayan
2446 ITSR-5877 No Internet Salmiya School Resolve
2447 ITSR-5876 FP machine Salmiya School Resolve
2448 ITSR-5875 Install Wi fi card Salmiya School Resolve
2449 ITSR-5874 No Internet Salmiya School Resolve
2450 ITSR-5873 CPU set up Salmiya School Resolve
2451 ITSR-5872 computer set up Salmiya School Resolve
2452 ITSR-5871 Cabling for admin Salmiya School Resolve
2453 ITSR-5870 Cashiers computer Salmiya School Resolve
2454 ITSR-5869 CPU issue Salmiya School Resolve

2455 ITSR-5868 Monitor Salmiya School Resolve
2456 ITSR-5867 mouse issue Salmiya School Resolve
2457 ITSR-5866 keyboard issue Salmiya School Resolve
2458 ITSR-5865 projector Salmiya School Resolve
2459 ITSR-5863 CPU issue Salmiya School Resolve
2460 ITSR-5862 CAbling Salmiya School Resolve
2462 ITSR-5847 Installation of GPS in 5 buses Head Office In-

progress
2463 ITSR-5837 Computer not working Mishref 2 Elizabeth Assign
Atayan
2464 ITSR-5837 Computer not working Mishref 2 Elizabeth Assign
Atayan
2465 ITSR-5809 Check the computer of the SSW Jabriya Yulie Me Resolve
2466 ITSR-5807 DVR 3 is Not working Mubarak Narifel Resolve

Abdullah Nesnia
2467 ITSR-5802 Kindly add 200 renewing discount to Amirah Head Office Resolve
Hussain Ali Amir - 120870 as approved
2468 ITSR-5789 To change the contact number in ESS Head Office Unaiz Resolve
Kariyath
2469 ITSR-5738 Printer at CCTV Room Head Office Maricel Tan Resolve
2470 ITSR-5732 Change of OS for AA computer Salwa Blue Deogie Resolve
Building Nocos
2471 ITSR-5731 Youtube and Pinterest access of AA BA and Salwa Blue Deogie Resolve
Teachers Computer Building Nocos
2472 ITSR-5728 Access to the printer Head Office Close

2473 ITSR-5725 CCTV and Biometrics Head Office Celestina Resolve
Millana
2474 ITSR-5698 All items missing Salwa School Resolve
2475 ITSR-5688 Password Reset Mubarak Al Cherry Ann Resolve

Kabeer
2477 ITSR-5674 Joshua Diputado - ID# 6523 Salmiya School Resolve
2479 ITSR-5665 Creation of EPG Log In Details Head Office Resolve
2480 ITSR-5661 Sassoon font install Salwa School Nerisse Resolve

Kooiman
2481 ITSR-5660 Microsoft Salwa School Nerisse Resolve

Kooiman
2482 ITSR-5635 Finger Enrollment and Access Al Qurain Jolice Villacin Resolve
2483 ITSR-5629 Please add sibling discount for 153105 Retaj Head Office Resolve
Saad Mefleh AlSuwaileh
2484 ITSR-5608 TEAM VIEWER INSTALLATION IN AA PC Mesayel Marycris Resolve

Sescon
2485 ITSR-5587 SSW Computer Desktop Mishref 2 Elizabeth Resolve
Atayan
2486 ITSR-5574 CheckInstall Anti-virus to all CPUs in Salwa White Resolve
classrooms and admin offices Building
2487 ITSR-5571 Automatic Repair Err Mishref 1 Ednalyn Resolve

Lumocso
2488 ITSR-5510 Canon Camera Plug adaptor is loose Mubarak Narifel Resolve
Abdullah Nesnia
2489 ITSR-5501 To install Teamviewer to AAs computer Jabriya Yulie Me Resolve
2490 ITSR-5495 team Viewer Installation Qusour Karen Joy Resolve
2491 ITSR-5490 Follow Up Project Salwa White Resolve

Building
2492 ITSR-5489 Slow internet connection inside the Salwa White Resolve
classrooms Building
2493 ITSR-5487 Additional iPAD for new Teacher Salwa White In-
Building progress
2494 ITSR-5480 IWB Projector Surra Teodina Resolve
Tarcena
2495 ITSR-5474 2 Employees are having problem with their Saad Abdullah In-
fingerprints progress
2496 ITSR-5466 CD Port & Sound of BS PC Salwa White Resolve

Building
2497 ITSR-5465 Finger print amendment for Veronique Rex Abdullah Cristy Mesa Resolve
Mubarak 1
2498 ITSR-5400 Internet connection Salmiya School Resolve
2499 ITSR-5375 Installation of Selfie photo printer 1300 in the Mubarak Narifel Resolve
PC Abdullah Nesnia
2500 ITSR-5373 BM cannot create CFC in Agility Salwa Blue Deogie Resolve
Building Nocos
2501 ITSR-5364 CCTV Not Showing Surra Teodina Resolve
Tarcena
2502 ITSR-5342 Cant read hard drive Mishref 1 Ednalyn Resolve
Lumocso
2503 ITSR-5336 Projector not working and computer has virus Salwa School Kayleigh Resolve
Buck
2504 ITSR-5332 IWB Check Khaitan Resolve
2505 ITSR-5326 Teacher Computer Mangaf Maria Resolve

Luningning
2506 ITSR-5321 FP Enrollment Abdullah Resolve
Mubarak 2
2507 ITSR-5320 Transfer of FP Abdullah Resolve
Mubarak 2
2508 ITSR-5313 IWB Qusour Karen Joy Resolve

Sescon
2510 ITSR-5276 DVR 2 Cam 5 and 14 Nor Working Mubarak Narifel Resolve
Abdullah Nesnia
2511 ITSR-5274 Requesting for SAMSUNG CELLPHONE Head Office Resolve
CHARGER
2512 ITSR-5269 Cashier Registrar PC issue Al Siddiq Davie Resolve

Palmares
2513 ITSR-5249 PRINTER EY Salwa Michelle Resolve
Torejo
2514 ITSR-5248 LL computer EY Salwa Michelle Resolve

Torejo
2515 ITSR-5230 Arwa Khanfar Submission Column Mubarak Narifel In-

Abdullah Nesnia progress
2516 ITSR-5218 Request to add address book to Kyocera Mishref 1 Ednalyn Resolve
Lumocso
2517 ITSR-5217 PC Issues Update Mishref 1 Ednalyn Resolve

Lumocso
2518 ITSR-5213 Request for ipads Al Siddiq Davie In-
Palmares progress
2519 ITSR-5212 Fetch Me System-Bldg 1 & 2-is not working Al Salam Vivian Resolve
Candava
2520 ITSR-5211 Deleted programSoftware Salwa School Resolve
2521 ITSR-5210 Wifi Card Salwa School Resolve

2524 ITSR-5195 Please add 200 Kd renewing discount for Head Office Resolve
120496 Youssif Hosameldin Anwar Abdellatif
2525 ITSR-5190 WiFI Salwa School Resolve
2526 ITSR-5188 My computer is not connecting to gmail Salwa School Jason Tyler Resolve
2527 ITSR-5187 Internet Wont Connect Salwa School Resolve
2528 ITSR-5186 Internet connection and configuring windows Al Qurain Jolice Villacin Resolve
update
2529 ITSR-5168 Creation of EPG Email Address Head Office Resolve
2530 ITSR-5107 School landline phones Salmiya School Resolve
2531 ITSR-5100 install basic movie maker and windows dvd Saad Abdullah Resolve
burner to BA pc
2532 ITSR-5099 Kindly checked Projector of room 8 it keeps Saad Abdullah Resolve
turning off
2533 ITSR-5086 Set up computer of LA Jabriya Yulie Me Resolve

2534 ITSR-5081 CCTVRKB0001 Kaifan Sheena Resolve
Moster
2535 ITSR-5076 Install Google sheet docs for iPAD 05 Salwa White Assign
Building
2536 ITSR-5071 EPG AX Document Cannot be Printed Mubarak Narifel Resolve
Abdullah Nesnia
2537 ITSR-5070 QB - CCTVR 003 Al Qurain Sheena Resolve

Moster
2538 ITSR-5069 CCTVRASB-008-Yousef Abdulaziz Eissa Al Salam Sheena Resolve

MullaYousef Moster
2539 ITSR-5062 FMS is not working Abu Fatira Resolve

2540 ITSR-5060 Projector lamp replacementnetbook Salwa School Resolve
connectivitysoftware
2542 ITSR-5047 ESS- 6057 - No Leave Type Option. Kaifan Resolve
2543 ITSR-5037 Request to transfer fingerprint in the system Saad Abdullah Resolve
2544 ITSR-5022 FP Transfer - Kaleela Umma Mohamed Salwa Blue Deogie Assign
Thameem Building Nocos
2545 ITSR-5022 FP Transfer - Kaleela Umma Mohamed Salwa Blue Deogie Assign
Thameem Building Nocos
2546 ITSR-5009 FMS Monitor Concern Khaitan Resolve
2547 ITSR-5004 KT- CCTV View Request No.: 2 Head Office Sheena Resolve
Moster
2550 ITSR-4984 Access on Intranet Mangaf Maria Resolve

Luningning
2551 ITSR-4983 Software Installation Khaitan Resolve

2552 ITSR-4981 Internet access not working. Kaifan Resolve
2553 ITSR-4967 No internet connection in Building 3 Abu Halifa Mary Grace Assign
2554 ITSR-4965 fetch me Al Qurain Jolice Villacin Resolve
2555 ITSR-4938 IWB not working at Room 19 Salwa Blue Deogie Resolve
Building Nocos
2556 ITSR-4929 DVD ROM not working Funaitees Maritess Resolve
Roxas
2557 ITSR-4904 HDMI replacement Qusour Karen Joy Resolve
2558 ITSR-4893 SSW access to microeforms-Student Mangaf Maria Resolve

Attendance Luningning
2559 ITSR-4886 FM Not Working Abdullah Resolve
Mubarak 2
2560 ITSR-4869 FP Machine EY Salwa Michelle Resolve
Torejo
2561 ITSR-4867 Request to transfer branch on ESS Saad Abdullah Resolve
2562 ITSR-4858 FP for Ms. Nouf Abdullah Mubarak Narifel Resolve

Abdullah Nesnia
2563 ITSR-4822 SSW cannot edit the attendance on micro Saad Abdullah Resolve
eforms
2564 ITSR-4807 Please arrange payment schedule for 153601 Head Office Resolve
Hamad Bader Meteab AlShelahi
2565 ITSR-4797 KB - INTERNET ACCESS Not Working from Kaifan Resolve

12:30 to 5PM
2566 ITSR-4796 COMPUTER NOT WORKING Kaifan Assign
2567 ITSR-4796 COMPUTER NOT WORKING Kaifan Assign
2568 ITSR-4782 Speakers broken Salwa School Resolve

2569 ITSR-4780 C& R cannot print voucher through agility Abdullah Cristy Mesa Resolve
Mubarak 1
Sescon
2571 ITSR-4774 BA PC cannot print Abdullah Cristy Mesa Resolve
Mubarak 1
2572 ITSR-4766 C&R Printing Error Khaitan Resolve

Kabeer
2574 ITSR-4757 AA name not in the system Saad Abdullah Resolve
2575 ITSR-4754 FS2 English projector Al Qurain Jolice Villacin Assign
2576 ITSR-4749 Selphy Printer Mubarak Al Cherry Ann Assign

Kabeer
2577 ITSR-4748 Canon Selfie Photo Printer Not Working Mubarak Narifel In-
Abdullah Nesnia progress
2578 ITSR-4746 Landline not working Salwa White In-

Building progress
2579 ITSR-4733 Cannot print receipt voucher from the agility Salwa Blue Deogie Resolve
Building Nocos
2580 ITSR-4731 Format PC Jabriya Yulie Me Resolve
2581 ITSR-4727 Installation of Printer Head Office Rhea Angelie Resolve
2582 ITSR-4718 DVR 1 not working Abdullah Resolve

Mubarak 2
2583 ITSR-4710 BA Printer Not Connected Mesayel Marycris Resolve
Sescon
2584 ITSR-4708 Request to fix the Wifi Funaitees Marydel Resolve
Aznar
2585 ITSR-4700 CCTV ISSUE Mesayel Marycris Resolve
Sescon
2586 ITSR-4691 Canon Selfie Photo Printer Installation in AA Mubarak Narifel Resolve
and SSW PC Abdullah Nesnia
2587 ITSR-4690 Software Check Khaitan Resolve
2588 ITSR-4688 New Fetch Me Monitor Not Working Mubarak Narifel Resolve
Abdullah Nesnia
2589 ITSR-4664 Requesting pass code access for English Saad Abdullah Assign
teacher
2590 ITSR-4641 Generate FP Number Head Office Lucinda Resolve
Marusca
2592 ITSR-4626 Photocopier Installation Qusour Karen Joy Resolve
2593 ITSR-4608 Access to Eform Fintas Ma Resolve

Shamayne
2594 ITSR-4607 s2439 - Password Reset request. Kaifan Resolve
2595 ITSR-4574 Projector Broken Salwa School Resolve
2596 ITSR-4559 Projector Broken Salwa School Resolve
2597 ITSR-4537 Kyocera scan not working- cannot connect Abdullah Cristy Mesa Resolve
Mubarak 1
2598 ITSR-4501 it request Salwa School Assign
2600 ITSR-4496 IT Request Salwa School Assign

2602 ITSR-4491 Fetch Me system changed CPU Abdullah Cristy Mesa Assign
Mubarak 1
2603 ITSR-4481 Please arrange payment schedule for Head Office Close
1810623 Baddah Fahad Abdullah Nafkhan
2604 ITSR-4479 Intranet Access Surra Teodina Resolve

Tarcena
1810623 Baddah Fahad Abdullah Nafkhan
2606 ITSR-4458 MA Share Not Working Mubarak Narifel Resolve

Abdullah Nesnia
2608 ITSR-4443 Samsung to Apple IPAD replacement Funaitees Maritess Assign

Roxas
2609 ITSR-4442 water damaged computer Salwa School Assign
2610 ITSR-4439 DVR 1 not recording Abu Halifa Mary Grace Assign
2611 ITSR-4434 Error on Updating the Attendance Abu Fatira Resolve

2612 ITSR-4430 Landline not working Salwa White Assign
Building
2613 ITSR-4428 FM Not Working Abdullah Resolve
Mubarak 2
2614 ITSR-4425 Printer Connection to Kyocera Funaitees Maritess Assign
Roxas
2615 ITSR-4401 cord replacement Rumaithiya Assign
2616 ITSR-4400 HDMI cable Rumaithiya Assign
2617 ITSR-4394 AA Computer no more memory Al Salam Vivian Assign

Candava
2618 ITSR-4391 Failed to log-in in Intranet Salwa Blue Deogie Resolve
Building Nocos
2619 ITSR-4384 No School Attendance Tab Abu Fatira Resolve
2620 ITSR-4383 HDMI cable for replacement Jabriya Yulie Me Assign
2621 ITSR-4382 Router to change the location Jabriya Yulie Me Resolve
2622 ITSR-4381 Please fix cancellation amount for RW-4396 Head Office Close
2623 ITSR-4351 DVR1 Connection Mishref 2 Elizabeth Assign

Atayan
2624 ITSR-4346 System updates error Mubarak Al Cherry Ann Resolve
Kabeer
2625 ITSR-4324 BM PC no imternet Abdullah Cristy Mesa Resolve

Mubarak 1
2626 ITSR-4310 Sassoon font install Salwa School Nerisse Assign
Kooiman
2627 ITSR-4307 IWB not working Qusour Karen Joy Assign
2628 ITSR-4274 PC of BA BM and Cashier Mesayel Marycris Resolve

Sescon
2629 ITSR-4267 Create FP and Enrolment Head Office Lucinda In-
Marusca progress
2630 ITSR-4264 Power adaptor Done Jabriya Yulie Me Resolve
2631 ITSR-4263 Landline phones is not working Jabriya Yulie Me Resolve
2632 ITSR-4254 Internet Not Working Mishref 1 Ednalyn In-

Lumocso progress
2633 ITSR-4246 Fetch Me not Working Properly Al Siddiq Davie In-
Palmares progress
2634 ITSR-4236 FP not registering in exception report Abdullah Cristy Mesa Resolve
Mubarak 1
2635 ITSR-4232 Not Working Projector Salwa White Resolve
Building
2636 ITSR-4221 ID#64577 Tagging of old FP No. Head Office Lucinda Resolve
Marusca
2638 ITSR-4180 Inaccessible DVR 1 Kaifan Resolve
2639 ITSR-4177 Attendance access in micro-eforms Saad Abdullah Resolve
2641 ITSR-4151 Laptop for repair Salwa White Rheafe Ligue Assign
Building
2642 ITSR-4129 Update google classroom and coonect to Jabriya Yulie Me Resolve
WIFI
2643 ITSR-4114 MA Staff Group Email Mubarak Narifel Resolve
Abdullah Nesnia
2644 ITSR-4094 FP still not working Chairmaine Jack (3679) Abdullah Cristy Mesa Resolve
Mubarak 1
2646 ITSR-4068 IWB Rumaithiya Resolve
2647 ITSR-4063 Please add sibling discount (10%) for 189713 Head Office Resolve
2648 ITSR-4062 AX log in error Head Office Jasmine Resolve

Miraflor
2649 ITSR-4061 Please arrange payment installment for Head Office Resolve
176014
2650 ITSR-4039 Requesting for 1 extra IPAD for the parents Saad Abdullah Assign
survey
2652 ITSR-4023 Generate FP No and Access Head Office Lucinda In-

Marusca progress
2655 ITSR-4002 Internet connection Salmiya School Resolve

2656 ITSR-3967 Intranet Salwa School Janet Nolan Resolve
154444 and 111116
2659 ITSR-3890 Please arrange payment schedule for 120783 Head Office Close
154444 and 111116
2660 ITSR-3876 EY Salmiya - Set up of Computer & Network Head Office Maricel Tan In-
progress
2661 ITSR-3875 CCTV Internet Head Office Maricel Tan Resolve
2663 ITSR-3864 Internet connection Al Qurain Jolice Villacin Resolve
2664 ITSR-3860 IWB not working Abu Halifa Mary Grace Resolve
2665 ITSR-3830 Internet Not Working Mishref 1 Ednalyn Resolve

Lumocso
2666 ITSR-3813 Landline phone Salmiya School Nieves Resolve
Abueva
2667 ITSR-3798 Computer not working Mishref 2 Elizabeth Resolve

Atayan
2668 ITSR-3792 OIWB Check Up Khaitan Resolve
2669 ITSR-3777 Educare Al Qurain Lindsey In-

Mather progress
2670 ITSR-3745 AA office transfer to library due to flood need Abdullah Cristy Mesa Resolve
IT assistance Mubarak 1
2671 ITSR-3732 Fetch Me System not working properly Al Siddiq Davie Resolve
Palmares
2672 ITSR-3731 Requesting for resetting the CR CPU Al Siddiq Davie Resolve
Palmares

2676 ITSR-3725 Installation of Converter (H264 to MP4) Head Office Maricel Tan Resolve
2677 ITSR-3724 Format 10 Laptops Head Office Maricel Tan Resolve
2678 ITSR-3723 Printer Connection Head Office Maricel Tan Resolve
2679 ITSR-3722 SHARED FOLDER - Installation of shared Head Office Maricel Tan Resolve
folder
2680 ITSR-3719 CCTV - Location Rename Kaifan Resolve
2684 ITSR-3710 Fetch me Abu Halifa Mary Grace Resolve
2685 ITSR-3702 Projector not Working Kaifan Resolve
2687 ITSR-3675 ICT lab Salmiya School Resolve

2688 ITSR-3672 touchboard Salmiya School Resolve
2689 ITSR-3671 new projector Salmiya School Resolve
2690 ITSR-3670 Internet and cable Salmiya School Resolve
2691 ITSR-3669 Reformatrepair PC for Teachers Salwa White Resolve

Building
2692 ITSR-3662 Computer issues Salwa School Resolve
2693 ITSR-3653 computer for fixing. Jabriya Yulie Me Resolve
2694 ITSR-3633 IPAD for New OASS Teacher Abu Fatira Resolve
2695 ITSR-3632 RepairCleaning Projector Salwa White Resolve

Building
2696 ITSR-3630 Printer not working Abdullah Cristy Mesa Resolve
Mubarak 1
2697 ITSR-3602 Software and Calibration Salwa School Jane Resolve
Muldoon
2698 ITSR-3585 cannot submit cancellation Mesayel Rouba Resolve

Kaadan
2700 ITSR-3570 Microsoft office configuration Al Qurain Vany Rose Resolve
2701 ITSR-3561 Room 29-IWB Projector shut down and had Al Salam Vivian Resolve
burnt smell Candava
2702 ITSR-3558 FMS Not Working Khaitan Resolve

2703 ITSR-3557 ID#6397 Tagging of old FP No. Head Office Lucinda Resolve
Marusca
2704 ITSR-3544 IWB - SHUTDOWN EVERY 5 MIN Funaitees Maritess Resolve

Roxas
2705 ITSR-3521 Power Director Installation Surra Teodina Resolve
Tarcena
2706 ITSR-3520 HDMI Cable Surra Teodina Resolve
Tarcena
2707 ITSR-3510 HP Laser Jet printer Salwa School Resolve
2708 ITSR-3493 Transfer and Set-Up Computer Set of Graphic Head Office Rhea Angelie Resolve
Designer
2709 ITSR-3491 AX issue ( TJ#3628- cannot be posted ) Abdullah Cristy Mesa Resolve
Mubarak 1
2710 ITSR-3490 IPAD Charger not working Abu Fatira Assign
2712 ITSR-3482 IWB Transfer Abu Fatira In-

progress
2713 ITSR-3481 Teachers PC Surra Teodina Resolve
Tarcena
2715 ITSR-3435 CPU CD Port Repair Salwa White Resolve

Building
2716 ITSR-3404 Please add new Cashiers to the group email Head Office Resolve
2718 ITSR-3401 IT Request Salwa School In-

progress
2719 ITSR-3400 Request to remove cancelled student on the Saad Abdullah Resolve
attendance in Agility
2720 ITSR-3389 Error in shared folder Abdullah Resolve

Mubarak 2
Shamayne
2722 ITSR-3359 Connection Issue (PC to Printer) Al Siddiq Davie Resolve
Palmares
2723 ITSR-3352 Intranet PW Reset Mishref 1 Resolve
2724 ITSR-3351 Issued Laptop Repair Head Office Lucinda Resolve

Marusca
2725 ITSR-3286 Principals computer Salmiya School Resolve
2726 ITSR-3285 ESS ISSUE - BM Salmiya School Resolve
2727 ITSR-3284 VP Microsoft office Salmiya School Resolve
2728 ITSR-3283 BROWSER ISSUE Salmiya School Resolve
2729 ITSR-3282 ESS ISSUE Salmiya School Resolve

2730 ITSR-3280 DNS ISSUE Salmiya School Resolve
2731 ITSR-3279 INSTALLATION OF 3 COMPUTERS ( STAFF Salmiya School Resolve

AREA)
2732 ITSR-3278 INSTALLATION OF 2 COMPUTERS Salmiya School Resolve
2733 ITSR-3273 BA cannot access AX Abdullah Cristy Mesa Resolve

Mubarak 1
2734 ITSR-3272 SDR to be send to our New BM Abu Fatira Resolve
2735 ITSR-3267 IWB cable to be replaced Abu Halifa Resolve
2736 ITSR-3258 LA Group email Salwa White Jennifer Jade Resolve

Building
2737 ITSR-3256 Alia Ibraheem no access in ESS (5960) Abdullah Cristy Mesa Resolve
Mubarak 1
2738 ITSR-3253 Urgent Printer Not connected to C & R Mesayel Marycris Resolve
Computer Sescon
2739 ITSR-3252 No Internet Connection Surra Teodina Resolve

Tarcena
2740 ITSR-3231 ANTI VIRUS INSTALLATION Mesayel Marycris Resolve
Sescon
2741 ITSR-3230 Cake Photo Printer Cartridges Head Office Celestina Resolve
Millana
2742 ITSR-3229 Cake Photo Printer Head Office Celestina Resolve
Millana
2743 ITSR-3226 EYS DVR 1 Cam 9 9:00 - 9:30 AM Salwa School Sheena Resolve
Moster
2744 ITSR-3219 Generate FP number and Email Head Office Lucinda Resolve
Marusca
2746 ITSR-3205 Reset ESS password Rumaithiya Sarah Griffin Resolve

2747 ITSR-3194 finger print enrollment. Al Qurain Jolice Villacin Resolve
2748 ITSR-3190 AX not working Mishref 2 Elizabeth Resolve

Atayan
2749 ITSR-3188 CR Excel micro soft issue Mubarak Narifel Assign
Abdullah Nesnia
2750 ITSR-3188 CR Excel micro soft issue Mubarak Narifel Assign

Abdullah Nesnia
2751 ITSR-3186 Cannot open ESS account Abdullah Cristy Mesa Resolve
Mubarak 1
2752 ITSR-3185 Please update payment schedule for 152511 Head Office Close
2753 ITSR-3181 Sassoon Font Installation Khaitan Resolve
2754 ITSR-3177 DVR 1 Cam 8 October 18 2018 7:30 - 7:45 AM Salwa White Sheena Resolve
Building Moster
2755 ITSR-3174 EPG Laptop Salwa White Mona Assign
Building Mantach
2757 ITSR-3158 Teachers Ipad Abu Halifa Mary Grace Resolve
2758 ITSR-3157 Classroom monitor on IPAD Abu Halifa Resolve
2759 ITSR-3150 Missing OS Mubarak Al Cherry Ann Resolve

Kabeer
2760 ITSR-3149 Internet Connection Problem Mubarak Al Cherry Ann Resolve
Kabeer
2761 ITSR-3148 System Updates Error Mubarak Al Cherry Ann Resolve
Kabeer
2762 ITSR-3147 FSL - RM 6 IWB Funaitees Maritess Resolve

Roxas
2763 ITSR-3144 Installation of new CPU for BA Abdullah Cristy Mesa Resolve
Mubarak 1
2764 ITSR-3135 IPAD required Abu Halifa Resolve

Torejo
2766 ITSR-3119 Computer connection Salwa School Resolve
2767 ITSR-3116 Projector not working Al Qurain Jolice Villacin Resolve
2768 ITSR-3114 Canon Printer Jam Mishref 1 Ednalyn Resolve

Lumocso
2769 ITSR-3095 iPAD Charger Salwa White Assign
Building
2770 ITSR-3094 No internet connection in Reception Area Salwa White Resolve
Building
2771 ITSR-3089 Selphy Photo printer cartridge got stuck . Saad Abdullah Resolve
Already returned to Ms. Daisy office
2772 ITSR-3088 Fetch Me monitor ( 2nd Building-1st floor) Al Siddiq Davie Resolve
not working Palmares
2773 ITSR-3085 Cake Photo Printer Head Office Celestina Resolve

Millana
2774 ITSR-3084 BA cannot open the EPG Dynamics AX Mubarak Narifel Resolve
Abdullah Nesnia
2775 ITSR-3083 Requesting for 2 extension wire. Extension Saad Abdullah Resolve
wire connecting to IWB is broken
2776 ITSR-3082 Agility Password Reset Mubarak Narifel Resolve

Abdullah Nesnia
2777 ITSR-3081 Computer not working Salwa School Resolve
2778 ITSR-3080 Computer not working Salwa School Resolve
2779 ITSR-3079 CCTV Camera Mesayel Marycris In-

Sescon progress
2780 ITSR-3078 CCTV not working in Reception Mesayel Marycris In-
Sescon progress
2781 ITSR-3072 Scan Folder Head Office Jesson Resolve
Abobo
2782 ITSR-3065 IWB Sensor Al Siddiq Davie Resolve

Palmares
Fatemah Redha Ali Asaad 152511
2784 ITSR-3063 AX connection to the printer Head Office Resolve
2785 ITSR-3059 AX & ESS Portal Issue Head Office Resolve
2786 ITSR-3057 AA computer not working Mesayel Marycris Resolve

Sescon
2787 ITSR-3055 Internet & Printer Salwa School Resolve
2788 ITSR-3053 Internet issue Khaitan Resolve
2789 ITSR-3051 CPU repair Salwa White Resolve

Building
2790 ITSR-3050 AX Dynamics Head Office Celestina Resolve

Millana
2791 ITSR-3008 Computers Check Salwa School Rhea Angelie Resolve
2792 ITSR-2990 System updates error Mubarak Al Cherry Ann Resolve

Kabeer
2793 ITSR-2981 Recover the files computer not working Jabriya Yulie Me Resolve
2794 ITSR-2980 PC Not working properly Surra Teodina Resolve

Tarcena
2795 ITSR-2953 Khaitan Resolve
2796 ITSR-2942 Fetch Me not working Al Siddiq Davie Resolve

Palmares
2797 ITSR-2941 Please advise status of SD-1085 Head Office Resolve

2798 ITSR-2938 Activate ESS Portal Abdullah Resolve
Mubarak 2
2799 ITSR-2935 Contacts Copy Surra Teodina Resolve
Tarcena
2801 ITSR-2932 IWB not working Mangaf Maria Resolve

Luningning
2802 ITSR-2925 not Working: Camera 16 (DVR 2) Salwa White In-
Building progress
2803 ITSR-2924 not Working: Camera 16 (DVR 2) Salwa White In-
Building progress
2804 ITSR-2923 No internet connection in Reception Area Salwa White Resolve
Building
2805 ITSR-2920 FMS Fintas Ma Resolve
Shamayne
2806 ITSR-2916 DVR Problem Mubarak Narifel Resolve
Abdullah Nesnia
Shamayne
2808 ITSR-2905 Please advise status of SD-1483 Head Office Resolve
2809 ITSR-2903 FP NOT RECOGNIZED Kaifan Resolve
2810 ITSR-2900 AX is not working Jabriya Yulie Me Resolve
2811 ITSR-2896 BA - PC black out Funaitees Maritess Resolve

Roxas
2812 ITSR-2892 Projector keeps restarting please check if Saad Abdullah Resolve
there is a problem with hdmi
and 131450
2814 ITSR-2871 Retrieval of SDR - 21883 back to BA access Salwa Blue Deogie Resolve
Building Nocos
2815 ITSR-2866 Please fix payment schedule for 141352 and Head Office Resolve
111492
2816 ITSR-2863 Not Working CCTV Camera Salwa White In-

Building progress
2817 ITSR-2862 Fetch Me Monitor Not Working Mesayel Marycris Resolve
Sescon
2818 ITSR-2861 IWB not working Mangaf Maria Resolve
Luningning
2819 ITSR-2858 To Change Contact Number in Intranet Head Office Unaiz Resolve
Kariyath
2820 ITSR-2849 Reformat - Nurse Computer Funaitees Maritess Resolve
Roxas
2821 ITSR-2848 WIFI CARD Funaitees Maritess Resolve

Roxas
2822 ITSR-2841 Fingerprint enrollment Mesayel Jose Oliver Resolve

Balatero
2823 ITSR-2840 Fingerprint enrollment Mubarak Al Jose Oliver Resolve
Kabeer Balatero
2824 ITSR-2839 Fingerprint enrollment Abu Fatira Jose Oliver Resolve
Balatero
2825 ITSR-2826 ESS Qusour Karen Joy Resolve
2826 ITSR-2783 No Internet Connection for IOWB Salwa White Resolve

Building
2827 ITSR-2782 Office Telephone Head Office Resolve
2828 ITSR-2779 Ms. Ayat Class IWB not working Abdullah Cristy Mesa Resolve
Mubarak 1
2829 ITSR-2778 Unavailability of Child Discount in Eforms Salwa Blue Deogie Resolve
Building Nocos
2830 ITSR-2755 IWB Projector Mesayel Marycris Resolve

Sescon
2831 ITSR-2728 No WiFi Funaitees Jayantimala Resolve
Singh
2832 ITSR-2727 Computer not working at all (linking to IWB) Salwa School Jason Tyler Resolve
2833 ITSR-2725 Installation of Google app in Samsung Tab Salwa Blue Deogie Resolve
Building Nocos
2834 ITSR-2718 Fetch Me Not working Abu Fatira Resolve
2835 ITSR-2710 Please fix installment schedule for Fajer Talal Head Office Resolve
Saad AlRukaibi 189448
2836 ITSR-2707 Downloading Error Al Siddiq Davie Resolve

Palmares

Tarcena
2839 ITSR-2696 IT ROOM Salmiya School Resolve
2840 ITSR-2691 Request for IWB Projector Surra Teodina Resolve

Tarcena
2841 ITSR-2665 FP machine not working Mishref 1 Ednalyn Resolve
Lumocso
2842 ITSR-2662 PC Broken Salwa School Resolve
2843 ITSR-2650 IT Request EY Salwa Michelle In-

Torejo progress
2844 ITSR-2644 PC Problem Mubarak Al Cherry Ann Resolve

Kabeer
2845 ITSR-2549 PC is requesting for reformat Qusour Karen Joy Resolve
2846 ITSR-2540 Youtube access Salmiya School Nancy ElDars Close
2847 ITSR-2540 Youtube access Salmiya School Nancy ElDars Close
2848 ITSR-2535 DVR 2 ISSUE Mesayel Marycris Resolve

Sescon
Tarcena
2850 ITSR-2525 Dynamics AX - INVOICE ERROR Kaifan Resolve
2852 ITSR-2517 Ax Dynamics - Error showing while Printing Head Office Unaiz Resolve
Vouchers Kariyath
2853 ITSR-2515 ESS in not working Salwa White Resolve

Building
2854 ITSR-2514 A request to connect my laptop to the Salwa White Resolve
copywriter machine Building
2855 ITSR-2512 Downloding a Whiteboard App in IWBs Al Siddiq Davie Resolve

Palmares
2856 ITSR-2508 AX printing problem Jabriya Yulie Me Resolve
2857 ITSR-2505 Sales invoice error with AX Abdullah Cristy Mesa Resolve
Mubarak 1
2858 ITSR-2493 Educare Login Al Qurain Lindsey Resolve
Mather
2859 ITSR-2487 2 Teachers Computers in Library not working Abu Fatira Resolve
2860 ITSR-2484 Ms. Rama Lotfi:4147 reset ESS password Al Siddiq Davie Resolve
Palmares
2861 ITSR-2479 CCTV not accessible Funaitees Maritess Resolve

Roxas
2862 ITSR-2476 IPAD password and Apple ID and password Saad Abdullah Resolve
2863 ITSR-2465 Please fix payment schedule for Ali Head Office Resolve
Mohammad Ibrahim Al Nawwah 140946 to
follow attached table.
2864 ITSR-2463 FP transfer to EY20-FB Head Office Lucinda Resolve

Marusca
2865 ITSR-2462 PC of BA internet slow & AX slow Abdullah Cristy Mesa Resolve
Mubarak 1

2867 ITSR-2458 Bad performance Salwa School In-
progress
2868 ITSR-2457 New BM microeforms access Salwa Blue Deogie Resolve

Building Nocos
2869 ITSR-2440 Installation of Antivirus Head Office Rhea Angelie Resolve
2870 ITSR-2438 Update of Microsoft Office Head Office Rhea Angelie Resolve
2871 ITSR-2405 projector Salmiya School Sylvia Resolve

Beatley
2872 ITSR-2403 Fetch Me monitor ( 2nd Building-1st floor) Al Siddiq Davie Resolve
not working Palmares
2873 ITSR-2396 Anti-Virus license update Abu Halifa Jose Oliver Resolve
Balatero
2874 ITSR-2395 Anti-Virus license update Qusour Jose Oliver Resolve
Balatero
2875 ITSR-2381 Old IWB not working for replacement Abdullah Cristy Mesa In-
Mubarak 1 progress
2876 ITSR-2375 FP Transfer ID#1072 Head Office Lucinda Resolve

Marusca
2877 ITSR-2372 Eform Salwa School Resolve
2878 ITSR-2366 CCTV Connection Al Qurain Jolice Villacin Assign

2879 ITSR-2359 Students Names to be added in Assing Abu Halifa Mary Grace Resolve
2880 ITSR-2357 Please fix payment schedule for Joud Faisal Head Office Close
Abdulaziz AlKhateeb 175501
2881 ITSR-2354 Projector not working (Room 17) Jabriya Yulie Me Resolve
2882 ITSR-2353 Update LL name in the submission page Jabriya Yulie Me Resolve
2883 ITSR-2348 interactive white board Salwa School Resolve
2884 ITSR-2337 CCTV Qusour Karen Joy Resolve
2886 ITSR-2306 Khaitan In-

progress

Torejo

Torejo
2889 ITSR-2291 RELOCATION OF CCTV -DVRs & MONITOR TO Kaifan Assign
ADMIN OFFICE
2890 ITSR-2288 AX is not working Jabriya Yulie Me Resolve
2891 ITSR-2286 DVR 1-2-3 CAMERAS BLACK SCREENDVR Not Kaifan Resolve
Working.
2892 ITSR-2283 Installation of Printer Head Office Maricel Tan Resolve
2893 ITSR-2277 COMPUTER STILL NOT WORKING SOMETIMES Salwa School Kayleigh Resolve
- NEED NEW POWER STATION Buck
2894 ITSR-2271 Additional Ipad Al Qurain Jolice Villacin Close

Torejo
2896 ITSR-2265 Retrieval of SDR - 21678 back to BA access Salwa Blue Deogie Resolve
Building Nocos
2897 ITSR-2261 AX Access and Finance Share Folder Head Office Jecel Deleon Resolve
2898 ITSR-2251 Room#17 Projector not working. Kaifan Resolve
2899 ITSR-2249 Replacement of Broken Optical Mouse at BM Salwa Blue Deogie Resolve
Computer Building Nocos
2900 ITSR-2248 AX issue Rumaithiya Resolve

2901 ITSR-2247 IWB Callibration at Rm 9 Rm 12 Rm 13 Rm 16 Salwa Blue Deogie Resolve
Rm 19 Rm 20 Building Nocos
2902 ITSR-2238 DVR1 not working properly - no record found Abdullah Cristy Mesa Resolve
Mubarak 1
2903 ITSR-2237 IWB sound is not working Abdullah Resolve
Mubarak 2
2904 ITSR-2228 COMPUTER WILL NOT CONNECT TO Salwa School Kayleigh Resolve
INTERACTIVE WHITE BOARD Buck
2905 ITSR-2227 ESS password reset Qusour Karen Joy Resolve
2906 ITSR-2226 COMPUTER SCREEN STILL NOT WORKING Salwa School Kayleigh Resolve
Buck
2907 ITSR-2225 Intranet Password not working Abu Fatira Resolve
2908 ITSR-2224 Shared Scan Folder Head Office Jesson Resolve

Abobo
2909 ITSR-2208 Windows expiry Salwa School Nerisse Resolve
Kooiman
2910 ITSR-2190 Downloading Learning Jouney on the tablets Al Siddiq Davie Resolve
Palmares

Palmares
2912 ITSR-2188 Computer not working Salmiya School Resolve

2913 ITSR-2181 ID#6260 Email and FP Head Office Lucinda Resolve
Marusca
2914 ITSR-2180 FETCH ME CABLE CONNECTION LOST Kaifan Resolve
2915 ITSR-2176 Computer screen keeps turning off and wont Salwa School Kayleigh Resolve
connect to the projector or the computer Buck
power station
2916 ITSR-2175 No Internet connection to IWBs Salwa White Resolve

Building
2917 ITSR-2173 No Printer connection Salwa White Resolve
Building
2918 ITSR-2171 FP Transfer to EY24SR Head Office Lucinda Resolve
Marusca
2919 ITSR-2168 ID#5091 Transfer FP Access Head Office Lucinda Resolve
Marusca
2920 ITSR-2159 CCTV Issues as of 7 Oct Head Office Maricel Tan Resolve
2921 ITSR-2151 iPad Classroom Monitor installation Mishref 1 Resolve
2922 ITSR-2149 MB1 Nurse PC to connect to admin printer Mishref 1 In-

progress
2923 ITSR-2142 Please add 50 KD bus special discount for Head Office Close
Abdullah AlAlawi AlHusni 187369
2924 ITSR-2126 Printer Installation Qusour Karen Joy Resolve
2925 ITSR-2119 Replacement of HDMI Cable for IWB Surra Teodina Resolve
Tarcena
2927 ITSR-2061 Head Office Close
2928 ITSR-2055 FP Access of Teaching AND Housekeeping Salwa Blue Deogie Resolve
Staff Building Nocos
2929 ITSR-2053 No internet connection Salwa Blue Deogie Resolve

Building Nocos
2930 ITSR-2049 CCTVR-MA-001-Bader Salem Mubarak Fhaid Head Office Maricel Tan Resolve
2931 ITSR-2046 LED in movie area Salwa School Resolve
2932 ITSR-2043 Fetch me system Qusour Karen Joy Resolve

2933 ITSR-2042 Lead Arabic (LA) email group Salwa White Jennifer Jade Resolve
Building
2934 ITSR-2039 IT Salwa White Jennifer Jade Resolve

Building
2935 ITSR-2035 Reset Email Account Password Abu Fatira Resolve
2936 ITSR-1993 CCTV ISSUE Mesayel Marycris Resolve

Sescon
2937 ITSR-1979 Smart IWB ( Ms. Shelley) not working Abdullah Cristy Mesa Resolve
properly Mubarak 1
2938 ITSR-1970 STAFF FP TRANSFER TO KB Kaifan Resolve

Kabeer
2940 ITSR-1958 Please add bus sibling discount to Mazen Head Office Close
Mohsen Abdelkader Hamid 163031 174.50
KD
2941 ITSR-1957 CPU Replacement Arabic language PC Salwa White Resolve

Building
2942 ITSR-1956 Malfunctioning iPAD Salwa White Resolve

Building

2944 ITSR-1928 FP Request and Enrollment Head Office Lucinda Resolve
Marusca
2945 ITSR-1927 FP access for transfer Head Office Lucinda Resolve

Marusca
Building
2947 ITSR-1910 CCTV Camera Mesayel Marycris Resolve
Sescon
2948 ITSR-1903 EXTERNAL HARD DRIVE Kaifan Resolve
2949 ITSR-1899 Biometric Machine not Working. Kaifan In-

progress
2950 ITSR-1897 PC - PE office Salmiya School Resolve
2951 ITSR-1896 Projector lamp dimming Salmiya School Jennifer Close

Light-Hook
2952 ITSR-1896 Projector lamp dimming Salmiya School Jennifer Close

Light-Hook
2953 ITSR-1890 Interactive Whiteboard Salwa School Resolve
2954 ITSR-1869 Unable to sign in and out for FingerPrint Kaifan Deesha Resolve
Machine Babita
2955 ITSR-1866 Latest Movie Maker Mangaf Maria Resolve

Luningning
2956 ITSR-1865 Intranet Upload Head Office Wafa Parkar Close
2957 ITSR-1860 BAs PC not working Mubarak Narifel Resolve

Abdullah Nesnia
2958 ITSR-1854 WB - CCTV Issue Head Office Maricel Tan Resolve
2959 ITSR-1836 FP Transfer ID#2559 Head Office Lucinda Resolve

Marusca
2960 ITSR-1834 FP Request and Enrolment Head Office Lucinda Resolve
Marusca
2961 ITSR-1821 Please fix payment schedule for Ibrahim Head Office Resolve
Mohammed Chasib Aldoori 160192
2962 ITSR-1818 Projector for checking Jabriya Yulie Me Resolve
2963 ITSR-1816 Fetch me is not working Jabriya Yulie Me Resolve
2964 ITSR-1814 IT Request Salwa School Close
2965 ITSR-1814 IT Request Salwa School Close

2966 ITSR-1812 CCTVR-EYS-001-Emma Peter Saad Ramzy Head Office Maricel Tan Resolve
2967 ITSR-1811 Security software Salwa School Resolve
2970 ITSR-1807 Classroom computer and IWB proper hookup EY Salwa Resolve
2971 ITSR-1794 HDMI port not working Mishref 1 Resolve
2972 ITSR-1787 Internet Connection Mubarak Al Cherry Ann Resolve

Kabeer
2973 ITSR-1785 Please add bus sibling discount to Fatme Head Office Close
Abdallah Hussain Obeid 131058 136 KD
2974 ITSR-1767 Please add bus discount for Lamar Wael Head Office Resolve
Mohammad Daoud 160452
2976 ITSR-1765 ESS Reset for 4911 Head Office Maricel Tan Resolve
2977 ITSR-1755 PS SALWA CCTV Footage Head Office Maricel Tan Resolve
2978 ITSR-1737 Request to transfer fingerprint of SA Saad Abdullah Resolve

Torejo
2980 ITSR-1687 Unable to access EPG email Kaifan Deesha Resolve

Babita

Building
2983 ITSR-1675 Educare Log-in Issue Al Siddiq Davie Resolve

Palmares
2984 ITSR-1674 Connection Issues (Desktop to Printer) Al Siddiq Davie Resolve
Palmares
2985 ITSR-1669 Intranet access concern for Dorothy Hill Abdullah Cristy Mesa Resolve
Mubarak 1
2986 ITSR-1665 Change payment schedule for Basma Khiyar Head Office Resolve
Abdulla Khiyar 189302
2989 ITSR-1660 Agility Abdullah Resolve

Mubarak 2
2990 ITSR-1650 FP Access Transfer to EY23-MK Head Office Lucinda Resolve

Marusca
2991 ITSR-1641 CCTVR - KB - 001 - Inas Al Rous Head Office Maricel Tan Resolve
2992 ITSR-1630 Missing Ipad charger Abdullah Cristy Mesa Resolve

Mubarak 1
2993 ITSR-1623 May we request new email address for Head Office Djoana Resolve
recruitment: epgrecruitment@epg.edu.kw Marie
2994 ITSR-1622 Update Payment schedule for 2 students Head Office Resolve
2995 ITSR-1620 Check Teachers CPU Mishref 2 Elizabeth Resolve

Atayan
2996 ITSR-1619 FP Access and FP No. for PS-SLW Head Office Lucinda Resolve
Marusca
2997 ITSR-1617 Fetch me problem Mishref 1 Ednalyn Resolve
Lumocso
2998 ITSR-1616 TW-4047 Ahmad Fahad - 142361 Please Head Office Resolve
change bus cancellation amount
2999 ITSR-1614 Jabriya Yulie Me Resolve
3000 ITSR-1613 CPU Replacement Salwa White Resolve

Building
3001 ITSR-1612 Internet ConnectionInternet Card for LLs PC Salwa White Resolve
Building
3002 ITSR-1607 4B - Projector not working Salmiya School Resolve
3003 ITSR-1605 PC Problem Salwa School Resolve
3004 ITSR-1603 Create EPG Email Address Head Office Resolve
3005 ITSR-1598 Head Office Jean Resolve

Rachelle
Patena
3006 ITSR-1587 Ipad Salmiya School Sylvia Resolve
Beatley
3007 ITSR-1582 Transfer of Kyocera Printers Salwa School Jose Oliver Resolve
Balatero
3008 ITSR-1581 Smart IWB not working Abdullah Cristy Mesa Resolve
Mubarak 1
3009 ITSR-1577 Fingerprint Transfer Salwa White Resolve
Building
3010 ITSR-1575 Access to Google Drive (Parents Portal) & Head Office Resolve
Installation of Filezilla
3011 ITSR-1573 WIFI Problem in Villas Head Office Marydel Resolve

Aznar
3012 ITSR-1571 remove Rachel Hate from Google Docs list Salwa White Vanessa Assign
Building Temple
3013 ITSR-1569 Head Office Lucinda Resolve

Marusca

Atayan
3015 ITSR-1566 CCTV camera focus Mangaf Maria Resolve
Luningning
3016 ITSR-1565 Samsung tab Qusour Karen Joy Resolve

Torejo
3018 ITSR-1558 Speaker not Working Mishref 2 Elizabeth Resolve

Atayan
3019 ITSR-1557 Activate WindowsSpeaker not Working Mishref 2 Elizabeth Resolve
Atayan
3020 ITSR-1556 Fingerprint Access Mishref 2 Elizabeth Resolve

Atayan
3021 ITSR-1555 Fingerprint Access Mishref 2 Elizabeth Resolve
Atayan
3022 ITSR-1545 Request for 2 additional IPAD for 2 additional Saad Abdullah Assign
teachers
3023 ITSR-1536 Teachers Computer Abu Fatira Resolve
3024 ITSR-1524 No internet Connection Mangaf Maria Resolve

Luningning
3025 ITSR-1523 IWB not working Abu Halifa Mary Grace Resolve
3026 ITSR-1508 Teachers Computer Mangaf Maria Resolve

Luningning
3027 ITSR-1496 finger print enrollment. Al Qurain Jolice Villacin Resolve
3028 ITSR-1490 Cannot upload cancellation forms - ID#5948 Head Office Resolve
Salma Sulaiman
3029 ITSR-1489 CCTVR FB - 004 - Abdulwahab Saad Head Office Maricel Tan Resolve
Mohammad AlShameri
3030 ITSR-1486 CCTVR-FB-002-Shaikhah Abdulrahman Head Office Maricel Tan Resolve
Ahmad AlKandari
3031 ITSR-1484 CCTVR - QB - 001 - PARENT ( KHAYRIA Head Office Maricel Tan Resolve
ELSAYEGH)
3032 ITSR-1483 CCTVR FB - 003 - Alzain Mashaal Alhumaidi Head Office Maricel Tan Resolve
Aloteibi Inbox x
3033 ITSR-1482 Camera Abu Fatira Jose Oliver Resolve

Balatero
3034 ITSR-1468 Not working Zora Salwa School Resolve
3035 ITSR-1465 STR Issue Head Office Resolve

3036 ITSR-1445 INSTALL APPLICATIONS Salmiya School Resolve
3037 ITSR-1444 Request to transfer fingerprint of teacher Saad Abdullah Resolve
3038 ITSR-1443 PC of BA not working properly Abdullah Cristy Mesa Resolve

Mubarak 1
3039 ITSR-1439 CCTVR RB - 003 - Malek Abdullah Khalifah Head Office Maricel Tan Resolve
Ahmad
3040 ITSR-1436 CR access in agility Al Siddiq Davie Resolve

Palmares
3041 ITSR-1435 Addition of Staff child discount Head Office Close

3042 ITSR-1430 CCTVR SD - 003 - Fouz Luai Mahmoud Head Office Maricel Tan Resolve
AlYahya
3043 ITSR-1429 CCTVR SD - 002 - Hoor Abdullah Hamad Head Office Maricel Tan Resolve
AlJutaili
3044 ITSR-1425 CCTV Footage of RB Head Office Maricel Tan Resolve

3046 ITSR-1406 FP Number Request Head Office Lucinda Resolve
Marusca
3047 ITSR-1400 Computer not working Salwa School Assign
3048 ITSR-1400 Computer not working Salwa School Assign
3049 ITSR-1397 BM cannot update student attendance on the Saad Abdullah Resolve
system once she save the file
3055 ITSR-1374 Computer rtequired that connects to Salwa School Jason Tyler Resolve
interactive whiteboard
3056 ITSR-1372 IWB no internet connection Mangaf Maria Resolve

Luningning
3057 ITSR-1369 Printer Connection Mubarak Al Cherry Ann Resolve
Kabeer
3058 ITSR-1368 Fetch me update Mishref 1 Ednalyn Resolve

Lumocso
3059 ITSR-1331 Head Office Celestina Resolve
Millana
3060 ITSR-1330 Please enable my access (AR) to Head Office Close
cancelwithdraw cancellation
3061 ITSR-1321 Software installation Salwa School Resolve
3062 ITSR-1308 Replacement of Keyboard & Mouse Mishref 1 Ednalyn Resolve

Lumocso
3063 ITSR-1266 Create EPG Email Address Head Office Resolve
3064 ITSR-1262 BMs Name in Teacher submissions column in Mubarak Narifel Resolve
agility Abdullah Nesnia
3065 ITSR-1256 Request to enroll fingerprint of new teacher Saad Abdullah Resolve
and SA
3066 ITSR-1245 Fetch Me Rumaithiya Resolve
3068 ITSR-1242 Reset Password Salwa School Resolve
3070 ITSR-1238 SO Concern-189906- Haya Mohammad Abdullah Cristy Mesa Resolve

Mekled AlDaihani(FS1) Mubarak 1
3071 ITSR-1234 EduCare Qusour Karen Joy Resolve

3072 ITSR-1232 SO Concern-1810030- 1810030- Ali Salem Ali Abdullah Cristy Mesa Resolve
AlMosawui (FSL) Mubarak 1
3073 ITSR-1231 Parents contact numbers for AY 2018 - 2019 Salmiya School Najlaa Resolve
Hamama
3074 ITSR-1222 FP Transfer Request ( Teacher & HK Staffs) Abdullah Cristy Mesa Resolve
Mubarak 1
3075 ITSR-1218 Install additional internet router at AA & BA Salwa White Resolve
office Building
3076 ITSR-1217 Set up Personal Computer of WBs LL Salwa White Resolve
Building
3077 ITSR-1210 Selphy photo printer already taken to IT Saad Abdullah Resolve
department by Mr. Imran
3078 ITSR-1209 Rumaithiya Resolve
3079 ITSR-1207 FP transfer to PS SLM Head Office Lucinda Resolve

Marusca
3080 ITSR-1206 FP transfer Head Office Lucinda Resolve

Marusca
3081 ITSR-1204 Salmiya School Sylvia Resolve
Beatley
3082 ITSR-1202 Salmiya School Sylvia Resolve
Beatley
3083 ITSR-1201 FP Transfer Head Office Lucinda Resolve

Marusca

Mather
3085 ITSR-1197 Fingerprint Fintas Hannah Resolve

Paula Corner
3086 ITSR-1196 FT CCTV Footage Head Office Maricel Tan Resolve
3088 ITSR-1195 Mesayel Arabic Teachers need Educare log Mesayel Victoria L Resolve
ins.
3089 ITSR-1194 CCTV Footage for BB Head Office Maricel Tan Resolve
3090 ITSR-1193 Name change Abu Halifa Resolve
3091 ITSR-1192 Intranet login Ms Khawla Abu Halifa Resolve
3092 ITSR-1191 Head Office Maricel Tan Resolve
3093 ITSR-1190 CCTV Footage or RB Head Office Maricel Tan Resolve

Tarcena
3095 ITSR-1186 Installation of Line LAN Al Siddiq Davie Resolve
Palmares
3096 ITSR-1178 Website Head Office Ebbony Resolve
Villarez
3097 ITSR-1176 FP Transfer from PS SLW to MB1 Mishref 1 Resolve
3098 ITSR-1175 Internet Salmiya School Resolve
3101 ITSR-1139 Kaifan Angelica Resolve

Vela
3102 ITSR-1138 Sassoon Infant Font Salmiya School Nancy ElDars Resolve
3103 ITSR-1135 FP Transfer Mangaf Maria Resolve

Luningning
3104 ITSR-1134 CCTV Footage of SD Head Office Maricel Tan Resolve
3105 ITSR-1132 SO concerns-161067- Taibah Khaled Ahmad Abdullah Cristy Mesa Resolve
AlEnezi (FS2) Mubarak 1
3106 ITSR-1127 Please delete info for Abdulaziz Abdullateef Head Office Resolve
Fathi Al Khaldi -no student code was
generated when registering student.
3107 ITSR-1126 Update on iPad allocation Salwa White Vanessa Close

Building Temple
3108 ITSR-1123 Fetch Me Abu Halifa Vanessa Resolve

Temple
3109 ITSR-1118 SO concerns-189872- Abdulrahman Ali Abdullah Cristy Mesa Resolve

Mohammad AlMutair (FS1) name appearing Mubarak 1
Aljazi Mohammad
3110 ITSR-1115 Fetch me problem Mishref 1 Ednalyn Resolve
Lumocso
3111 ITSR-1114 Missing Attendance Update tab on Abu Fatira Resolve
microeforms
3112 ITSR-1111 LL Email group Salwa White Jennifer Jade Resolve

Building
3116 ITSR-1087 Finger Print Salwa School Resolve

Torejo

Torejo
3119 ITSR-1065 Please enable access for s6005 to request for Head Office Resolve
staff child discount
3120 ITSR-1059 Please undo cancellation for 189677 AY 2017- Head Office Resolve
2018
3121 ITSR-1057 iPAD Allocation for Ms.ELisa Rodriguez Salwa White Resolve
Building
3122 ITSR-1056 IT request EY Salwa Sundar Resolve
Pitchaimani
3123 ITSR-1053 ASB - CCTV Footage Head Office Maricel Tan Resolve
3124 ITSR-1039 PC not working Surra Teodina In-

Tarcena progress

Palmares
3127 ITSR-1019 Fetch Me Mubarak Al Cherry Ann Resolve

Kabeer
3128 ITSR-1011 Kyocera toner Head Office Jecel Deleon Resolve
3129 ITSR-1003 Internet Salmiya School Ula Rose Resolve

Evans White
3130 ITSR-997 Pssword reset request Abu Halifa Mary Grace Resolve
3131 ITSR-995 Full Access to System for Cashier Salwa White Resolve
Building
3133 ITSR-988 Status of Staff discounts Al Qurain Resolve
3134 ITSR-987 Upload of discount serial card numbers in Head Office Resolve
agility
3135 ITSR-986 Staff Child Discount Head Office Resolve
3137 ITSR-973 AX Access Head Office Jecel Deleon Resolve

3143 ITSR-966 Computer connection Salwa School Resolve

3145 ITSR-959 MK CCTV Footage Head Office Maricel Tan Resolve
3146 ITSR-958 EY SALWA FMS Head Office Ma. Resolve

Felecette
3147 ITSR-947 CCTV Camera Mesayel Marycris Resolve
Sescon
3148 ITSR-930 FINGERPRINT ACCESS IN PS SALWA Salmiya School Resolve
3149 ITSR-923 Slow internet connection Salwa White Resolve

Building
3150 ITSR-918 Adjust payment schedule Head Office Resolve
3151 ITSR-916 Stable Internet Connection Head Office Jasmine Close
Miraflor
3152 ITSR-914 Addition of 200 KD renewing discounts Head Office Resolve
3153 ITSR-863 Connection to Printer of one computer Fintas Ma Resolve

Shamayne
3154 ITSR-855 Fetch me concern Abu Halifa Mary Grace Resolve
3155 ITSR-854 Attendance in eforms Abu Halifa Mary Grace Resolve
3156 ITSR-833 AM2 CCTV Footage Head Office Maricel Tan Resolve
3157 ITSR-825 MK CCTV Footage Head Office Maricel Tan Resolve
3158 ITSR-819 Room 21 IWB Internet Connection Al Salam Vivian Resolve

Candava
3159 ITSR-817 Computer Salwa School Resolve
3161 ITSR-809 FB Branch CCTV Footage Head Office Maricel Tan Resolve
3162 ITSR-800 Relocation and Installation of Fetch Me Al Siddiq Davie Resolve
Monitor Palmares

3164 ITSR-782 Interactive whiteboard Salwa School Jason Tyler Resolve
3165 ITSR-779 Funaitees Maritess Resolve

Roxas
3166 ITSR-775 Old IWB for checking Abdullah Cristy Mesa Resolve
Mubarak 1
3167 ITSR-774 Smart IWB not working properly Abdullah Cristy Mesa Resolve
Mubarak 1
3168 ITSR-772 Fetch Me Abu Fatira Resolve
3169 ITSR-771 FMS Fintas Ma Resolve

Shamayne
3171 ITSR-763 Antivirus of Laptop Head Office Lucinda Resolve

Marusca
3172 ITSR-751 Calibrate interactive whiteboard. Salmiya School Resolve
3173 ITSR-734 Internet not working Mubarak Narifel Resolve

Abdullah Nesnia
3174 ITSR-732 approved but still showing pending Salwa White Vanessa Resolve
Building Temple
3175 ITSR-723 Laptop and wireless mouse Salmiya School Resolve
3176 ITSR-706 PC Running Slow (Replace existing 2 GB Ram ) Head Office Unaiz Resolve
Kariyath
3177 ITSR-706 PC Running Slow (Replace existing 2 GB Ram ) Head Office Unaiz Resolve
Kariyath
3178 ITSR-653 URGENT - Fetch Me Monitor Not Working Mubarak Narifel Resolve
Abdullah Nesnia
3180 ITSR-645 Cant approve Salwa White Vanessa Resolve

Building Temple
3181 ITSR-641 Internet Connection Salmiya School Resolve

3182 ITSR-637 Interactive Games in ICTchargers Salwa School Resolve
3183 ITSR-634 FS1 fetch me Rumaithiya Resolve
3184 ITSR-623 PC repair Salwa School Resolve
3185 ITSR-606 Fingerprint Transfer Saad Abdullah Resolve
3186 ITSR-600 Iwb needs setup as not working Al Salam Sahista Hanif Resolve
3187 ITSR-592 Internet Salmiya School Ula Rose Resolve

Evans White
3189 ITSR-576 SPR Salwa School Rina Pineda Resolve
3190 ITSR-571 HR Shared Folder Head Office Lucinda Resolve

Marusca
3191 ITSR-562 laptop check up Salwa White Jennifer Jade Resolve
Building
3193 ITSR-552 Creative Speakers - Ms. Dorothy not working Abdullah Cristy Mesa Resolve
Mubarak 1
3194 ITSR-551 Fetch Me monitor for repair ( FS1) Abdullah Cristy Mesa Resolve
Mubarak 1
3195 ITSR-549 Student Attendance not working Saad Abdullah Resolve
3196 ITSR-543 Additional Fetch Me System Mubarak Narifel Resolve

Abdullah Nesnia
3197 ITSR-541 Micro-eforms Update Mishref 2 Elizabeth Resolve
Atayan
3198 ITSR-540 Access to Student Attendance Salwa Blue Deogie Resolve
Building Nocos
3199 ITSR-534 Student Progress Report Salwa School Roselyn Resolve
Matorre
3200 ITSR-531 IT request Mishref 1 Ednalyn Resolve

Lumocso
3201 ITSR-523 Email Groups Salwa School Resolve
3202 ITSR-520 IWB Ms. Wafa Class Abdullah Cristy Mesa Resolve
Mubarak 1
3203 ITSR-516 Samsung Monitor Salwa School Close
3204 ITSR-513 Microsoft Office Salwa School Resolve
3205 ITSR-500 Request to change branch in EPG Saad Abdullah Resolve

Microeforms and EPG Intranet
3206 ITSR-499 Fetch Me Mubarak Al Cherry Ann Resolve

Kabeer
3207 ITSR-494 Not Working Projectors Salwa White Resolve

Building
Roxas
Roxas
Roxas
Roxas
3212 ITSR-482 Adobe Premiere CC Error Salwa School Resolve

Atayan
Atayan
3215 ITSR-477 Parents contact numbers for AY 2018 - 2019 Salmiya School Najlaa Resolve
Hamama

Mather

Luningning
3223 ITSR-460 Fetch me not working properly. Names not Saad Abdullah Resolve
showing on the monitors

Roxas
3226 ITSR-434 Please upload file to our fetch me system Saad Abdullah Resolve
3227 ITSR-431 FETCH ME -Student Names Upload Kaifan Resolve

3228 ITSR-416 Fetch Me - Add Student Error Salwa Blue Deogie Resolve
Building Nocos
3229 ITSR-407 Cashier PC Mesayel Marycris Resolve
Sescon
3230 ITSR-406 SSW PC Mesayel Marycris Resolve
Sescon
3231 ITSR-406 SSW PC Mesayel Marycris Resolve
Sescon
3232 ITSR-373 Change details from SR to AH Abu Halifa Resolve
3233 ITSR-372 Kaifan Deesha Resolve

Babita

Tarcena
3235 ITSR-370 Epg email EY Salwa Amanda Resolve
Cornelia
3236 ITSR-368 AH teacher email login Abu Halifa Resolve
3237 ITSR-367 AH Educare logins Abu Halifa Resolve
3238 ITSR-354 EDUCARE - log in Mishref 2 Vicki Resolve

Shepherd
3239 ITSR-340 projector Salmiya School Resolve
3240 ITSR-325 Head Office Celestina Resolve

Millana
3241 ITSR-324 Head Office Hussein Resolve
Saleh
3242 ITSR-323 Activate Email Abdullah Resolve
Mubarak 2
3243 ITSR-320 Student Progress Report Salwa School Roselyn Resolve

Matorre
3244 ITSR-304 Requesting PC of AA and BA to be connected Saad Abdullah Resolve
to scanner
3245 ITSR-303 IWB of room 1 having problems Saad Abdullah Resolve
3246 ITSR-302 Printer of BM and Cashier and Registrar Saad Abdullah Close
cannot connect on the printer
3247 ITSR-299 Smart Board Touch Screen Salwa School Resolve

3251 ITSR-248 New Telephone (Ext No. 114) Head Office Unaiz Resolve
Kariyath
3252 ITSR-247 Fetch Me Set up Mishref 2 Elizabeth Resolve

Atayan
3253 ITSR-236 FETCH ME Mesayel Marycris Resolve
Sescon
Torejo

Torejo
3256 ITSR-204 Update Fetch Me Abdullah Cristy Mesa Resolve

Mubarak 1
3257 ITSR-202 Fetch me Abu Halifa Mary Grace Resolve
3259 ITSR-197 Network and Printer Set Up Head Office Resolve
3260 ITSR-195 Salwa School Maria Alelei Resolve

Bungag
3261 ITSR-194 Projector not working Salwa School Jack William Resolve

Bungag

Bungag

Bungag
Bungag

Bungag

Bungag
3269 ITSR-177 Transfer FP to AM2 Abdullah Resolve

Mubarak 2

Bungag

Bungag

Bungag

Bungag

Bungag

Bungag

Bungag

Bungag

Bungag
Bungag

Roxas
Luningning
3284 ITSR-130 Upload Names in Agility for Fetch Me Abdullah Resolve

Mubarak 2
3285 ITSR-127 entering parents contacts into the device Salwa School Mona Jlaiel Resolve
ASAP pls
3286 ITSR-106 Head Office Jean Resolve
Rachelle
Patena

Palmares

Palmares
3289 ITSR-83 Finger print access to Al Salam branch Mubarak Al Resolve

Kabeer
3290 ITSR-64 Computer and Printer Setup Salwa School Resolve
3291 ITSR-61 Upload Names in Agility for Fetch Me Abdullah Resolve

Mubarak 2
3292 ITSR-32 child discount issue Al Salam Hussein Resolve
Saleh

Roxas
3294 ITSR-25 Test 99 Head Office Hussein Close

Saleh
3295 ITSR-18 Nurses Computer Mangaf Maria Resolve
Luningning
3296 ITSR-17 Mangaf Maria Resolve

Luningning
3297 ITSR-12 Installation of CMS Salwa School Maricel Tan Resolve
3298 ITSR-10 Software errors Mangaf Close
3299 ITSR-2 Request for Fingerprint access Kaifan Resolve
3300 ITSR-1 ipad not working Head Office Hussein Close

Saleh
Importan RequestedOn Assignee
ce
High 27-12-2020 13:47:49 Dennis Malubay
High 27-12-2020 12:54:09 Mohammad Imran
Medium 21-12-2020 12:02:33 Joseph Albay
High 10/12/2020 13:22 Joseph Albay
High 9/12/2020 12:49
High 9/12/2020 9:41

High 7/12/2020 10:31
High 2/12/2020 13:41
Medium 28-11-2020 12:43:18
High 28-11-2020 07:54:48
High 26-11-2020 13:31:42

High 26-11-2020 13:23:54
High 26-11-2020 13:07:55
High 26-11-2020 13:06:40
High 26-11-2020 12:19:21
High 26-11-2020 09:43:29

High 26-11-2020 09:40:21
Low 24-11-2020 13:12:24
Low 24-11-2020 13:11:00
Medium 24-11-2020 13:09:12
Low 23-11-2020 09:22:31
High 23-11-2020 08:59:50

High 22-11-2020 12:03:06
High 22-11-2020 11:06:05
High 21-11-2020 12:37:32
High 21-11-2020 08:55:53
Medium 19-11-2020 12:29:45
High 18-11-2020 12:02:29
High 17-11-2020 15:32:37
High 17-11-2020 14:23:29
High 15-11-2020 15:17:09

High 15-11-2020 12:23:56
High 14-11-2020 10:16:14
High 11/11/2020 12:31
Medium 11/11/2020 11:57
High 10/11/2020 10:54
High 9/11/2020 12:13
Medium 9/11/2020 11:54
High 9/11/2020 10:25
High 9/11/2020 10:21
Medium 8/11/2020 12:00
High 4/11/2020 11:43
High 3/11/2020 14:36
High 3/11/2020 14:34
High 27-10-2020 11:40:30
High 27-10-2020 11:35:27
Medium 24-10-2020 10:58:07

High 24-10-2020 09:33:52
High 20-10-2020 13:17:28
High 20-10-2020 09:17:37
High 19-10-2020 14:26:09
Medium 19-10-2020 13:11:50
High 17-10-2020 11:34:03
Medium 14-10-2020 16:25:44
Medium 14-10-2020 16:15:31
Medium 14-10-2020 16:03:06
Medium 13-10-2020 13:07:21
High 13-10-2020 12:06:19
Low 4/10/2020 18:18
High 4/10/2020 10:19
Medium 28-09-2020 12:05:16
Medium 28-09-2020 12:00:34
Medium 28-09-2020 11:45:38
Medium 28-09-2020 11:29:58
Medium 28-09-2020 11:21:20
Medium 28-09-2020 11:06:32
Medium 28-09-2020 10:59:27

Medium 28-09-2020 10:50:25
Medium 28-09-2020 10:47:15
Medium 28-09-2020 10:42:14
Medium 28-09-2020 09:58:09
Medium 28-09-2020 09:55:58
Medium 28-09-2020 09:34:24
Low 27-09-2020 19:15:24
Low 26-09-2020 10:26:57
Low 24-09-2020 09:08:15
Low 23-09-2020 14:02:16
Low 22-09-2020 18:18:15
Medium 22-09-2020 16:19:39
Low 22-09-2020 10:41:16
Medium 20-09-2020 10:59:47
Low 20-09-2020 09:08:08
High 19-09-2020 10:05:46
Low 17-09-2020 16:10:19
High 17-09-2020 09:37:29

High 16-09-2020 16:47:36
High 16-09-2020 11:46:07
Medium 16-09-2020 10:30:24
Medium 15-09-2020 12:16:12
High 15-09-2020 11:13:05
Low 15-09-2020 08:50:07
High 14-09-2020 12:43:17

Medium 13-09-2020 13:26:26
High 9/9/2020 13:38
High 8/9/2020 11:16
High 8/9/2020 11:11
High 8/9/2020 8:54
Medium 7/9/2020 13:08
High 7/9/2020 12:15
High 7/9/2020 11:55

Low 7/9/2020 8:07
High 5/9/2020 10:17
Medium 5/9/2020 9:18
High 3/9/2020 12:02
High 3/9/2020 11:57
High 3/9/2020 11:54
High 3/9/2020 11:40
High 3/9/2020 10:54
High 3/9/2020 10:47
High 3/9/2020 10:32
High 3/9/2020 9:26
High 3/9/2020 9:18
High 2/9/2020 12:39
High 2/9/2020 10:31
High 31-08-2020 12:04:30
Low 30-08-2020 12:57:53

Medium 29-08-2020 16:27:32
Medium 27-08-2020 10:10:37
Medium 24-08-2020 10:23:37
High 23-08-2020 15:41:07
High 18-08-2020 10:54:20
Medium 16-08-2020 10:31:33
High 15-08-2020 16:40:13
High 15-08-2020 11:46:31
High 15-08-2020 11:41:59
High 15-08-2020 10:08:36
High 13-08-2020 11:31:45
High 13-08-2020 09:56:45
Low 12/8/2020 11:00
High 12/8/2020 9:22

High 11/8/2020 10:09
High 5/8/2020 13:11
High 5/8/2020 13:10
High 5/8/2020 11:57
High 5/8/2020 10:01
High 5/8/2020 9:54
Medium 5/8/2020 9:22
Medium 26-07-2020 15:09:45
Medium 26-07-2020 15:04:38
High 16-07-2020 16:06:47
Medium 16-07-2020 11:21:39
High 15-07-2020 20:48:42

High 15-07-2020 10:58:38
High 8/7/2020 15:40
High 5/7/2020 11:02
Medium 11/6/2020 11:02
Medium 31-05-2020 14:24:51
Medium 31-05-2020 14:05:18
Medium 31-05-2020 13:47:54
Medium 31-05-2020 13:41:20
Medium 31-05-2020 11:50:04
Medium 31-05-2020 10:29:00
Medium 7/5/2020 4:18
Medium 7/5/2020 4:03
Medium 7/5/2020 3:54
Medium 7/5/2020 3:52
Medium 7/5/2020 3:42
Medium 7/5/2020 3:31
Medium 7/5/2020 3:29

High 27-04-2020 10:10:37
High 20-04-2020 19:05:42
Medium 20-04-2020 14:14:43
High 19-04-2020 16:28:27
Medium 19-04-2020 10:29:42
Medium 14-04-2020 11:20:28
Medium 13-04-2020 17:52:38 Dennis Malubay
Medium 13-04-2020 16:21:34

Medium 12/4/2020 14:34
Medium 12/4/2020 11:48
Medium 12/4/2020 11:46
Medium 12/4/2020 11:10 Joseph Albay
Medium 12/4/2020 10:04
Medium 12/4/2020 9:12 Dennis Malubay
Medium 12/4/2020 9:04
Medium 12/4/2020 8:59
Medium 8/4/2020 9:35 Brian Eballa
Medium 8/4/2020 8:54
Low 7/4/2020 10:17 Dennis Malubay
Medium 4/4/2020 12:40 Jose Oliver

Balatero
Medium 2/4/2020 10:14 Mohammad Imran
Medium 28-03-2020 11:31:18 Brian Eballa
High 24-03-2020 09:40:38
High 18-03-2020 10:41:44 Joseph Albay
High 11/3/2020 12:45

Balatero
High 9/3/2020 10:42 Mohammad Imran
High 5/3/2020 8:51 Dennis Malubay
Medium 24-02-2020 16:08:57

High 24-02-2020 08:33:31 Brian Eballa
High 23-02-2020 12:11:55
High 23-02-2020 12:07:02
Medium 23-02-2020 09:44:46 Mohammad Imran
High 20-02-2020 23:52:09 Jose Oliver

Balatero

High 20-02-2020 10:14:20 Jose Oliver

Balatero

Low 18-02-2020 17:09:32 Brian Eballa
Medium 17-02-2020 15:30:06 Jose Oliver

Balatero
High 17-02-2020 08:06:04 Jose Oliver

Balatero



Balatero

Low 13-02-2020 09:27:35 Dennis Malubay
High 12/2/2020 10:46 Jose Oliver

Balatero
Low 11/2/2020 14:09 Brian Eballa

High 11/2/2020 8:30 Brian Eballa


Balatero

Medium 6/2/2020 10:43

Balatero
Medium 5/2/2020 10:11 Krizzian Dominico


Balatero

Balatero

Medium 2/2/2020 12:24

Medium 2/2/2020 11:55

Balatero


Balatero
High 29-01-2020 10:54:32 Jose Oliver

Balatero
High 29-01-2020 10:54:02 Jose Oliver

Balatero

Low 27-01-2020 16:00:11 Mohammad Imran

Balatero
High 26-01-2020 09:49:47

High 25-01-2020 11:10:52
High 25-01-2020 10:05:23
Medium 23-01-2020 14:33:29 Krizzian Dominico
High 23-01-2020 09:20:25 Jose Oliver

Balatero
Medium 22-01-2020 10:28:29

High 21-01-2020 13:33:37
High 21-01-2020 09:40:04
High 21-01-2020 08:35:45 Jose Oliver

Balatero
High 21-01-2020 08:31:44 Jose Oliver

Balatero
High 21-01-2020 08:20:24 Jose Oliver
Balatero

High 20-01-2020 08:57:14 Jose Oliver

Balatero
High 19-01-2020 11:58:26 Jose Oliver

Balatero

Low 16-01-2020 12:47:15 Brian Eballa
High 16-01-2020 12:21:13
High 16-01-2020 10:13:55

Medium 15-01-2020 11:59:04
High 15-01-2020 09:59:49
High 15-01-2020 08:36:45 Jose Oliver

Balatero
High 15-01-2020 08:06:02
High 15-01-2020 07:48:14
High 15-01-2020 07:14:05 Jose Oliver

Balatero
High 15-01-2020 07:12:26 Jose Oliver

Balatero
High 14-01-2020 16:31:23 Jose Oliver

Balatero
High 14-01-2020 16:16:42
High 14-01-2020 15:10:19

High 14-01-2020 14:05:22 Jose Oliver
Balatero
Medium 14-01-2020 13:31:54

Balatero
High 14-01-2020 10:42:26
Medium 14-01-2020 10:17:20
High 13-01-2020 12:23:42

High 13-01-2020 11:50:19

Balatero

Balatero

Balatero

Balatero
Balatero

Balatero
Low 8/1/2020 12:29 Mohammad Imran
High 8/1/2020 9:43

Balatero
Balatero

Balatero

Balatero
Medium 7/1/2020 7:17
High 6/1/2020 13:58

Balatero

Balatero
Balatero
Medium 5/1/2020 16:45

Balatero
Medium 5/1/2020 15:18

Balatero
Balatero

High 5/1/2020 9:06 Krizzian Dominico
High 5/1/2020 7:54
High 31-12-2019 08:15:49 Jose Oliver

Balatero
Low 30-12-2019 09:14:55 Jose Oliver

Balatero
High 29-12-2019 10:49:05


Balatero

Medium 22-12-2019 09:33:24
Medium 22-12-2019 09:14:19
High 22-12-2019 08:54:36 Jose Oliver

Balatero
Low 22-12-2019 08:29:36 Brian Eballa
Medium 19-12-2019 13:36:59


Balatero

Balatero
High 18-12-2019 10:05:41 Jose Oliver

Balatero
High 18-12-2019 09:14:35 Jose Oliver

Balatero

High 17-12-2019 13:39:37
High 17-12-2019 08:55:16 Jose Oliver

Balatero

High 15-12-2019 08:22:26
High 15-12-2019 08:22:26
High 15-12-2019 08:22:26
Medium 14-12-2019 10:15:49
Medium 14-12-2019 10:15:49

Medium 14-12-2019 10:15:49
Medium 14-12-2019 10:15:49

Balatero

Balatero


Balatero

Balatero

Balatero

Balatero

Medium 9/12/2019 14:31
Medium 9/12/2019 14:28
Low 8/12/2019 9:51 Joseph Albay


Balatero

Balatero

Balatero

Balatero

Balatero
Balatero

Balatero

Balatero



Balatero


Balatero
Medium 1/12/2019 7:36

Balatero
Balatero

High 27-11-2019 14:12:22 Jose Oliver

Balatero
High 27-11-2019 12:22:07 Jose Oliver

Balatero
Balatero

High 27-11-2019 07:48:31 Jose Oliver

Balatero
High 26-11-2019 10:36:07 Jose Oliver

Balatero

High 26-11-2019 06:13:39 Jose Oliver

Balatero
High 25-11-2019 16:18:56 Jose Oliver

Balatero

High 25-11-2019 10:26:41
High 25-11-2019 09:55:22 Jose Oliver

Balatero
Low 25-11-2019 09:40:48 Joseph Albay



Balatero
High 21-11-2019 09:46:54 Jose Oliver

Balatero

High 21-11-2019 08:23:42 Jose Oliver
Balatero
High 20-11-2019 12:57:18 Jose Oliver

Balatero
High 20-11-2019 10:18:50 Jose Oliver

Balatero

Balatero

Balatero
Medium 20-11-2019 06:45:12


Balatero
High 18-11-2019 08:27:17 Jose Oliver

Balatero
High 16-11-2019 10:08:43 Jose Oliver

Balatero

Balatero
High 13-11-2019 08:48:35 Jose Oliver

Balatero


High 7/11/2019 10:05


Medium 4/11/2019 10:25

Balatero


Balatero



High 23-10-2019 10:25:27
Low 23-10-2019 03:12:07 Joseph Albay



High 16-10-2019 13:44:40
High 15-10-2019 11:50:42



High 8/10/2019 7:38




Balatero
Medium 2/10/2019 12:01

Low 30-09-2019 16:32:03 Joseph Albay


High 25-09-2019 07:14:29 Jose Oliver

Balatero
High 24-09-2019 08:25:50 Jose Oliver

Balatero
High 24-09-2019 08:24:15 Jose Oliver
Balatero

High 24-09-2019 06:32:35

High 22-09-2019 11:36:01 Jose Oliver
Balatero
High 22-09-2019 07:49:24 Jose Oliver

Balatero
Low 22-09-2019 06:21:35 Joseph Albay

High 19-09-2019 11:35:16


High 17-09-2019 09:13:57 Jose Oliver

Balatero

High 15-09-2019 10:30:16 Jose Oliver

Balatero

Medium 14-09-2019 09:21:13

High 12/9/2019 15:46
High 12/9/2019 12:27
High 12/9/2019 12:27

High 11/9/2019 19:08

Balatero


High 10/9/2019 16:13
High 10/9/2019 16:13
High 10/9/2019 16:13
High 10/9/2019 16:13
High 10/9/2019 16:13
High 10/9/2019 11:06

High 10/9/2019 7:38
High 10/9/2019 7:38


Balatero


Balatero


Balatero

Balatero

Balatero


Balatero

Balatero

High 2/9/2019 16:03
High 2/9/2019 16:03

High 2/9/2019 16:03



High 29-08-2019 09:36:21 Jose Oliver

Balatero
High 29-08-2019 08:52:51


High 26-08-2019 16:22:06 Jose Oliver

Balatero

Balatero




High 21-08-2019 13:11:51 Jose Oliver

Balatero


High 20-08-2019 08:15:57 Jose Oliver

Balatero
High 19-08-2019 08:19:41

High 18-08-2019 10:10:08 Jose Oliver

Balatero



High 15-08-2019 09:55:09

Medium 8/8/2019 11:22
Medium 8/8/2019 11:22
Medium 8/8/2019 11:22

Balatero

Balatero
High 4/8/2019 11:40

Balatero

Balatero
High 1/8/2019 10:45

Balatero
Balatero
Balatero

Balatero

Balatero
High 31-07-2019 07:24:28 Jose Oliver

Balatero

Balatero
Medium 30-07-2019 11:35:54
High 29-07-2019 07:32:46 Jose Oliver

Balatero

Balatero

Balatero

High 28-07-2019 09:13:21 Jose Oliver
Balatero
High 28-07-2019 07:39:55 Jose Oliver

Balatero
Balatero
High 27-07-2019 10:10:39 Jose Oliver

Balatero
High 27-07-2019 08:16:20 Jose Oliver
Balatero
High 25-07-2019 13:55:42 Jose Oliver

Balatero
High 23-07-2019 08:32:13 Jose Oliver

Balatero

High 21-07-2019 14:02:28 Jose Oliver

Balatero
High 21-07-2019 11:22:35 Jose Oliver
Balatero
High 20-07-2019 10:31:26 Jose Oliver
Balatero
High 20-07-2019 09:40:37 Jose Oliver

Balatero
Balatero
High 18-07-2019 08:17:54 Jose Oliver

Balatero
High 17-07-2019 14:47:03 Jose Oliver

Balatero
High 17-07-2019 11:50:25 Jose Oliver

Balatero
High 17-07-2019 10:20:24 Jose Oliver
Balatero
High 17-07-2019 08:49:54 Jose Oliver
Balatero
High 17-07-2019 08:13:13 Jose Oliver
Balatero
High 16-07-2019 12:39:19 Jose Oliver

Balatero

Balatero
High 16-07-2019 09:07:04 Jose Oliver

Balatero
High 16-07-2019 08:46:33 Jose Oliver

Balatero

High 14-07-2019 08:29:14 Jose Oliver

Balatero
High 14-07-2019 08:02:36 Jose Oliver

Balatero

Balatero

Balatero

Balatero


Balatero

Balatero

Balatero



Balatero

High 4/7/2019 11:07


High 2/7/2019 13:13


Balatero

High 24-06-2019 09:26:07 Jose Oliver

Balatero

Balatero

High 17-06-2019 09:25:12 Jose Oliver

Balatero








High 9/6/2019 7:44



Low 28-05-2019 13:25:37 Joseph Albay
High 27-05-2019 13:54:51










Medium 7/5/2019 10:16


High 1/5/2019 7:49
High 1/5/2019 7:49


High 29-04-2019 11:44:16



Medium 25-04-2019 09:43:15

Low 24-04-2019 13:32:25 Joseph Albay


High 17-04-2019 11:58:51 Jose Oliver
Balatero



Balatero



Balatero


Balatero
Balatero

Balatero
High 31-03-2019 12:36:29 Jose Oliver

Balatero
Balatero
High 30-03-2019 10:17:46 Jose Oliver

Balatero
High 28-03-2019 13:45:43
High 27-03-2019 10:43:32 Jose Oliver

Balatero
High 27-03-2019 08:37:41 Jose Oliver
Balatero
High 27-03-2019 08:20:43 Jose Oliver

Balatero


Balatero

High 18-03-2019 11:57:31 Jose Oliver
Balatero

Balatero

Balatero
High 17-03-2019 08:09:37 Jose Oliver

Balatero

High 16-03-2019 09:11:09 Jose Oliver
Balatero
High 13-03-2019 15:41:13

Balatero

Balatero

Balatero

Balatero

Balatero
Balatero

Balatero

Balatero

Balatero

Balatero

Balatero

Balatero

Balatero


Balatero

Balatero

Balatero

Balatero
Balatero

Balatero
High 28-02-2019 19:15:20 Jose Oliver

Balatero
High 28-02-2019 10:13:36 Jose Oliver

Balatero

High 28-02-2019 08:36:27 Jose Oliver

Balatero
High 28-02-2019 07:42:11 Jose Oliver

Balatero
High 27-02-2019 15:34:44
High 27-02-2019 09:54:00 Jose Oliver

Balatero
High 21-02-2019 14:49:12 Jose Oliver

Balatero
High 20-02-2019 17:01:35 Jose Oliver

Balatero
High 20-02-2019 08:10:14 Jose Oliver

Balatero
High 20-02-2019 06:22:50 Jose Oliver

Balatero

Balatero

Balatero
High 14-02-2019 12:44:35 Jose Oliver

Balatero
High 14-02-2019 09:43:51 Jose Oliver

Balatero
High 13-02-2019 12:14:02
High 13-02-2019 10:29:46
High 13-02-2019 09:00:36 Jose Oliver

Balatero

High 13-02-2019 06:18:56 Jose Oliver
Balatero

Balatero

Balatero
High 12/2/2019 6:59

Balatero

Balatero
Medium 11/2/2019 11:39

Balatero
Balatero

Balatero
Balatero

Balatero

Balatero

Balatero

Balatero

Balatero

Balatero

Balatero

Balatero
Balatero

Balatero
Balatero

Balatero

Balatero


Balatero

Balatero
High 31-01-2019 07:39:46 Jose Oliver

Balatero
High 29-01-2019 14:28:17 Jose Oliver

Balatero
High 29-01-2019 13:10:08 Jose Oliver
Balatero

High 29-01-2019 10:04:49 Jose Oliver
Balatero
High 29-01-2019 09:32:18 Jose Oliver

Balatero
High 28-01-2019 15:50:44 Jose Oliver

Balatero
High 28-01-2019 14:02:46 Jose Oliver

Balatero
High 28-01-2019 13:58:34 Jose Oliver
Balatero
High 28-01-2019 12:23:20 Jose Oliver
Balatero


Balatero
High 27-01-2019 15:01:18 Jose Oliver

Balatero

Balatero
High 26-01-2019 12:04:11 Jose Oliver

Balatero
High 26-01-2019 11:41:37 Jose Oliver
Balatero
High 26-01-2019 08:30:38 Jose Oliver

Balatero
Balatero
High 22-01-2019 15:55:49 Jose Oliver

Balatero

Balatero

High 22-01-2019 12:31:01 Jose Oliver
Balatero
High 22-01-2019 08:39:28 Jose Oliver

Balatero
High 22-01-2019 08:10:27 Jose Oliver

Balatero
High 22-01-2019 06:50:25
High 21-01-2019 10:00:10 Jose Oliver

Balatero

Balatero
High 20-01-2019 07:36:26 Jose Oliver

Balatero

High 17-01-2019 08:34:04 Jose Oliver

Balatero
High 17-01-2019 08:30:11 Jose Oliver

Balatero

Balatero
High 16-01-2019 06:40:57 Jose Oliver

Balatero
High 15-01-2019 13:46:40 Jose Oliver
Balatero
High 15-01-2019 10:17:24 Jose Oliver
Balatero
High 14-01-2019 10:17:17 Jose Oliver

Balatero
High 14-01-2019 09:06:41 Jose Oliver

Balatero
High 14-01-2019 08:21:59 Jose Oliver

Balatero
High 13-01-2019 09:03:43 Jose Oliver

Balatero

Balatero


Balatero

Balatero

Balatero


Balatero

Balatero

Balatero


Balatero


Balatero

Balatero

Balatero

Balatero

Balatero
Balatero
High 31-12-2018 11:06:16 Jose Oliver

Balatero
High 31-12-2018 08:47:29 Jose Oliver

Balatero
Low 27-12-2018 12:13:15 Joseph Albay

High 27-12-2018 07:40:43 Jose Oliver

Balatero
High 26-12-2018 12:36:43
High 26-12-2018 08:04:47 Jose Oliver

Balatero
Medium 24-12-2018 12:08:08
Low 23-12-2018 10:06:31 Joseph Albay

High 23-12-2018 07:34:17


Balatero
High 19-12-2018 09:25:43 Jose Oliver

Balatero
High 19-12-2018 07:35:42 Jose Oliver

Balatero

Balatero
High 18-12-2018 13:10:12 Jose Oliver

Balatero

Balatero
High 16-12-2018 09:41:40 Jose Oliver

Balatero
High 16-12-2018 09:28:03 Jose Oliver

Balatero
High 16-12-2018 07:50:28 Jose Oliver

Balatero

High 15-12-2018 12:46:05 Jose Oliver
Balatero

Balatero

Balatero
Balatero
Medium 10/12/2018 9:43


Balatero

Balatero


Balatero

Balatero


Balatero
Balatero

Balatero

Balatero
Balatero
Balatero
High 4/12/2018 16:36

Balatero

Balatero
Balatero

Balatero

Balatero

Balatero
Balatero
High 29-11-2018 10:36:06 Jose Oliver
Balatero
High 29-11-2018 08:18:28 Jose Oliver

Balatero
High 28-11-2018 16:20:59 Jose Oliver

Balatero
High 28-11-2018 16:19:19

High 28-11-2018 12:23:47 Jose Oliver
Balatero
High 28-11-2018 11:51:05 Jose Oliver
Balatero
High 28-11-2018 08:15:21 Jose Oliver

Balatero
High 28-11-2018 08:05:34 Jose Oliver

Balatero
High 28-11-2018 07:29:21 Jose Oliver

Balatero
Balatero
High 27-11-2018 21:01:44 Jose Oliver
Balatero
High 27-11-2018 16:02:36 Jose Oliver

Balatero
High 27-11-2018 14:55:24 Jose Oliver

Balatero
High 27-11-2018 11:34:33 Jose Oliver
Balatero
High 27-11-2018 08:13:25 Jose Oliver

Balatero
High 27-11-2018 08:01:27 Jose Oliver
Balatero
High 27-11-2018 07:35:28 Jose Oliver
Balatero

Balatero
High 26-11-2018 15:53:56 Jose Oliver

Balatero
High 26-11-2018 13:10:21 Jose Oliver
Balatero
High 26-11-2018 09:13:24 Jose Oliver
Balatero
High 26-11-2018 07:00:28 Jose Oliver

Balatero
High 25-11-2018 15:42:39 Jose Oliver
Balatero
High 25-11-2018 15:41:32 Jose Oliver

Balatero
High 23-11-2018 11:24:29 Jose Oliver

Balatero
High 21-11-2018 15:27:44 Jose Oliver
Balatero
High 21-11-2018 15:26:13 Jose Oliver
Balatero
High 21-11-2018 15:23:49 Jose Oliver

Balatero
High 21-11-2018 13:38:42 Jose Oliver
Balatero
High 21-11-2018 10:40:07 Jose Oliver
Balatero
High 21-11-2018 09:52:34 Jose Oliver

Balatero
High 21-11-2018 07:48:18
High 21-11-2018 06:11:14 Jose Oliver

Balatero
High 20-11-2018 15:21:26 Jose Oliver
Balatero
High 20-11-2018 12:35:30 Jose Oliver

Balatero
High 20-11-2018 12:33:25 Jose Oliver

Balatero
High 20-11-2018 12:11:31 Jose Oliver

Balatero
High 20-11-2018 10:25:05 Jose Oliver

Balatero
High 20-11-2018 09:18:23 Jose Oliver
Balatero
High 20-11-2018 09:14:09 Jose Oliver
Balatero
High 20-11-2018 08:47:56 Jose Oliver
Balatero
High 19-11-2018 16:18:35 Jose Oliver
Balatero
High 19-11-2018 16:17:26 Jose Oliver
Balatero
High 19-11-2018 14:24:04 Jose Oliver

Balatero
High 19-11-2018 13:03:58 Jose Oliver
Balatero
High 19-11-2018 09:43:25 Jose Oliver
Balatero
High 19-11-2018 09:10:36 Jose Oliver

Balatero
High 19-11-2018 09:08:46 Jose Oliver
Balatero
High 19-11-2018 09:07:05 Jose Oliver
Balatero
High 18-11-2018 13:54:14 Jose Oliver

Balatero
High 18-11-2018 12:43:49 Jose Oliver
Balatero
High 18-11-2018 11:27:40 Jose Oliver

Balatero
Balatero
High 18-11-2018 08:34:39 Jose Oliver
Balatero
High 18-11-2018 06:38:22 Jose Oliver
Balatero
High 17-11-2018 12:14:56 Jose Oliver
Balatero
Balatero
High 17-11-2018 11:40:36 Jose Oliver
Balatero
High 17-11-2018 10:22:22 Jose Oliver
Balatero
High 17-11-2018 09:59:37 Jose Oliver
Balatero
High 17-11-2018 09:08:52 Jose Oliver

Balatero
High 17-11-2018 08:36:10 Jose Oliver
Balatero
High 15-11-2018 12:31:03 Jose Oliver
Balatero
High 15-11-2018 09:48:07 Jose Oliver
Balatero
High 13-11-2018 09:20:10 Jose Oliver

Balatero
High 13-11-2018 07:11:29 Jose Oliver

Balatero

Balatero

Balatero
Balatero

Balatero

Balatero

Balatero

Balatero

Balatero

Balatero
Balatero
High 11/11/2018 13:14

Balatero

Balatero
Balatero
High 8/11/2018 13:23

Balatero
Balatero
Balatero
Balatero

Balatero

Balatero

Balatero

Balatero
Balatero

Low 5/11/2018 15:29 Jose Oliver

Balatero

Balatero

Balatero
Balatero
Balatero

Balatero

Balatero

Balatero

Balatero

Balatero

Balatero
Balatero

Balatero
Balatero
Balatero
High 31-10-2018 13:27:34 Jose Oliver
Balatero
High 31-10-2018 11:35:28 Jose Oliver

Balatero
High 31-10-2018 11:31:18 Jose Oliver
Balatero
High 31-10-2018 10:28:28 Jose Oliver

Balatero
High 31-10-2018 06:54:20 Jose Oliver
Balatero
High 31-10-2018 06:52:38 Jose Oliver
Balatero

Balatero
High 30-10-2018 09:59:08 Jose Oliver

Balatero
High 30-10-2018 09:34:38 Jose Oliver

Balatero
High 30-10-2018 08:44:30 Jose Oliver
Balatero
High 30-10-2018 08:32:50 Jose Oliver

Balatero
High 30-10-2018 08:28:04 Jose Oliver
Balatero
High 29-10-2018 11:07:45 Jose Oliver
Balatero

High 28-10-2018 10:10:21 Jose Oliver
Balatero
High 28-10-2018 09:45:56 Jose Oliver

Balatero
High 28-10-2018 09:44:49 Jose Oliver

Balatero
High 28-10-2018 09:29:24 Jose Oliver

Balatero
High 28-10-2018 07:30:53 Jose Oliver

Balatero
High 28-10-2018 07:20:44 Jose Oliver
Balatero
High 27-10-2018 09:54:10 Jose Oliver

Balatero
High 27-10-2018 09:14:29 Jose Oliver
Balatero

High 25-10-2018 12:11:07 Jose Oliver

Balatero
High 25-10-2018 12:10:28 Jose Oliver
Balatero
High 25-10-2018 10:45:59 Jose Oliver

Balatero
High 25-10-2018 09:01:11 Jose Oliver
Balatero
High 25-10-2018 08:58:58 Jose Oliver

Balatero
High 25-10-2018 07:40:23 Jose Oliver
Balatero
High 25-10-2018 07:25:58 Jose Oliver

Balatero
High 24-10-2018 13:15:33 Jose Oliver
Balatero

Balatero
High 24-10-2018 10:34:55 Jose Oliver
Balatero
High 24-10-2018 08:14:53 Jose Oliver
Balatero
High 24-10-2018 07:30:07 Jose Oliver
Balatero
Balatero
High 23-10-2018 13:31:21 Jose Oliver

Balatero
High 23-10-2018 13:06:44 Jose Oliver
Balatero
High 23-10-2018 13:06:44
High 23-10-2018 13:01:19 Jose Oliver

Balatero
High 23-10-2018 13:00:24 Jose Oliver
Balatero
High 23-10-2018 11:55:32 Jose Oliver

Balatero
High 23-10-2018 11:09:08 Jose Oliver
Balatero
High 23-10-2018 09:16:27 Jose Oliver
Balatero
High 23-10-2018 08:09:14 Jose Oliver
Balatero
High 23-10-2018 06:56:34 Jose Oliver
Balatero
High 23-10-2018 06:37:43 Jose Oliver

Balatero
High 22-10-2018 20:00:08 Jose Oliver

Balatero
High 22-10-2018 19:57:52 Jose Oliver
Balatero
High 22-10-2018 19:56:23 Jose Oliver
Balatero
High 22-10-2018 18:33:26 Jose Oliver

Balatero
High 22-10-2018 13:34:29 Jose Oliver

Balatero

Balatero
High 21-10-2018 13:45:20 Jose Oliver

Balatero
High 21-10-2018 13:28:02 Jose Oliver
Balatero
High 21-10-2018 12:20:04 Jose Oliver

Balatero
High 21-10-2018 11:36:53 Jose Oliver

Balatero

Balatero

Balatero
Balatero
High 21-10-2018 10:46:03 Jose Oliver

Balatero
High 21-10-2018 10:45:07 Jose Oliver
Balatero
High 21-10-2018 09:59:27 Jose Oliver
Balatero

Balatero
High 21-10-2018 08:52:28 Jose Oliver

Balatero

Balatero
High 21-10-2018 08:07:26 Jose Oliver
Balatero
High 21-10-2018 07:32:35 Jose Oliver

Balatero
High 21-10-2018 07:25:06 Jose Oliver
Balatero
High 21-10-2018 07:16:12 Jose Oliver

Balatero
High 21-10-2018 06:32:32 Jose Oliver

Balatero
High 18-10-2018 15:36:04 Jose Oliver
Balatero
High 18-10-2018 09:49:48 Jose Oliver

Balatero
High 18-10-2018 08:05:15 Jose Oliver

Balatero
High 18-10-2018 07:58:55 Jose Oliver

Balatero
High 17-10-2018 16:50:45 Jose Oliver
Balatero
High 17-10-2018 14:38:12 Jose Oliver

Balatero

Balatero
High 17-10-2018 13:44:08 Jose Oliver
Balatero
High 17-10-2018 13:32:04 Jose Oliver
Balatero
High 17-10-2018 13:22:02 Jose Oliver
Balatero
Low 17-10-2018 13:09:27 Jose Oliver

Balatero
High 17-10-2018 10:35:15 Jose Oliver
Balatero
High 17-10-2018 10:34:15 Jose Oliver
Balatero
High 17-10-2018 10:32:29 Jose Oliver
Balatero
High 17-10-2018 09:33:27 Jose Oliver
Balatero
High 17-10-2018 09:12:54 Jose Oliver
Balatero
High 17-10-2018 09:12:53 Jose Oliver
Balatero
High 17-10-2018 08:07:14 Jose Oliver

Balatero
High 17-10-2018 07:53:10 Jose Oliver
Balatero
High 17-10-2018 07:41:45 Jose Oliver

Balatero
High 17-10-2018 07:02:29 Jose Oliver
Balatero
High 16-10-2018 15:34:33 Jose Oliver

Balatero
High 16-10-2018 15:25:00 Jose Oliver

Balatero
High 16-10-2018 14:30:01 Jose Oliver
Balatero
High 16-10-2018 14:04:05 Jose Oliver

Balatero
High 16-10-2018 13:10:35 Jose Oliver
Balatero
Low 16-10-2018 12:51:53

Balatero
High 16-10-2018 09:47:14 Jose Oliver
Balatero
High 16-10-2018 09:43:31 Jose Oliver

Balatero
High 16-10-2018 08:18:02 Jose Oliver

Balatero
High 16-10-2018 08:17:35 Jose Oliver
Balatero
High 16-10-2018 08:16:07 Jose Oliver
Balatero
High 16-10-2018 06:58:01 Jose Oliver
Balatero
High 15-10-2018 13:09:09 Jose Oliver
Balatero
High 15-10-2018 11:45:36 Jose Oliver

Balatero
High 15-10-2018 07:15:45 Jose Oliver

Balatero
High 14-10-2018 19:19:42 Jose Oliver

Balatero
High 14-10-2018 15:48:56 Jose Oliver

Balatero
Balatero

Balatero
High 14-10-2018 11:57:17 Jose Oliver

Balatero
High 14-10-2018 10:42:15 Jose Oliver

Balatero
High 14-10-2018 07:01:18 Jose Oliver
Balatero
High 14-10-2018 06:33:34 Jose Oliver
Balatero

Balatero
High 13-10-2018 20:05:26 Jose Oliver

Balatero
High 11/10/2018 13:42

Balatero
Balatero
Balatero

Balatero

Balatero

Balatero

Balatero
Balatero
Balatero

Balatero

Balatero
Balatero

Balatero

Balatero
Balatero

Balatero

Balatero

Balatero

Balatero

Balatero

Balatero

Balatero
Balatero
High 9/10/2018 8:06

Balatero

Balatero

Balatero
Balatero

Balatero

Balatero
Balatero

Balatero

Balatero

Balatero

Balatero
Balatero

Balatero

Balatero

Balatero

Balatero

Balatero

Balatero

Balatero

Balatero

Balatero

Balatero
Balatero
Balatero
Balatero
Balatero

Balatero
Balatero
Medium 7/10/2018 8:03

Balatero
Balatero

Balatero

Balatero
Balatero

Balatero

Balatero

Balatero

Balatero
Medium 3/10/2018 8:21

Balatero

Balatero

Balatero

Balatero
Balatero
Low 2/10/2018 8:25

Balatero
High 2/10/2018 8:10


Balatero
High 1/10/2018 16:19 Hussein Saleh
High 1/10/2018 15:13

Balatero
High 1/10/2018 10:24
High 1/10/2018 10:19
Low 1/10/2018 8:51

Balatero
Balatero
High 1/10/2018 7:40

Balatero
High 30-09-2018 16:30:10 Jose Oliver

Balatero
High 30-09-2018 14:56:53 Jose Oliver
Balatero
Low 30-09-2018 14:08:51 Jose Oliver

Balatero
Low 30-09-2018 12:44:37 Jose Oliver
Balatero
High 30-09-2018 12:40:38 Jose Oliver

Balatero
Low 30-09-2018 12:29:11 Jose Oliver
Balatero
High 30-09-2018 07:48:50 Jose Oliver

Balatero
Balatero
High 27-09-2018 17:13:16 Jose Oliver

Balatero
High 27-09-2018 16:20:21 Jose Oliver

Balatero
Medium 27-09-2018 14:33:56

Balatero
High 27-09-2018 13:08:29 Jose Oliver

Balatero
Low 27-09-2018 11:38:45 Jose Oliver

Balatero
High 27-09-2018 11:18:59 Jose Oliver

Balatero
High 27-09-2018 10:54:09 Jose Oliver

Balatero
High 27-09-2018 10:31:15 Jose Oliver

Balatero
High 27-09-2018 09:32:41 Jose Oliver

Balatero
Medium 27-09-2018 07:47:10 Sundar

Pitchaimani
High 26-09-2018 14:22:25 Jose Oliver

Balatero
Balatero
High 26-09-2018 12:57:09 Jose Oliver

Balatero
High 26-09-2018 12:45:58
High 26-09-2018 12:18:56 Jose Oliver

Balatero
Balatero
High 26-09-2018 08:39:45 Jose Oliver

Balatero
High 26-09-2018 08:33:58 Jose Oliver
Balatero
High 26-09-2018 08:06:07 Jose Oliver

Balatero
High 25-09-2018 16:55:19 Sundar

Pitchaimani
Medium 25-09-2018 15:44:50
High 25-09-2018 14:29:29
Low 25-09-2018 13:32:48
High 25-09-2018 13:24:09 Jose Oliver

Balatero
High 25-09-2018 12:57:25 Jose Oliver

Balatero
Balatero
High 25-09-2018 12:12:07
High 25-09-2018 09:50:34 Sundar

Pitchaimani
High 25-09-2018 09:49:10 Jose Oliver
Balatero
High 25-09-2018 09:25:46 Jose Oliver

Balatero
High 25-09-2018 09:19:58 Jose Oliver
Balatero
High 25-09-2018 07:57:11 Jose Oliver
Balatero

Balatero
Low 24-09-2018 14:21:00 Jose Oliver

Balatero
High 24-09-2018 11:53:59 Jose Oliver

Balatero
High 24-09-2018 10:33:43 Jose Oliver

Balatero
Low 24-09-2018 10:13:55 Sundar

Pitchaimani
High 24-09-2018 09:43:02 Sundar
Pitchaimani
High 24-09-2018 09:41:27 Sundar

Pitchaimani
High 24-09-2018 09:35:57 Sundar

Pitchaimani
High 24-09-2018 09:14:01 Sundar

Pitchaimani
High 24-09-2018 08:23:02 Jose Oliver

Balatero
High 24-09-2018 07:41:18 Jose Oliver

Balatero
High 23-09-2018 16:18:48 Jose Oliver

Balatero
High 23-09-2018 15:59:13 Sundar

Pitchaimani
High 23-09-2018 15:11:20 Jose Oliver

Balatero
High 23-09-2018 14:46:31

Medium 23-09-2018 13:59:21 Sundar

Pitchaimani
Medium 23-09-2018 12:48:55 Sundar

Pitchaimani

High 23-09-2018 09:49:58 Jose Oliver
Balatero
Low 23-09-2018 09:11:32 Jose Oliver

Balatero
Low 23-09-2018 09:11:32
High 23-09-2018 09:02:03 Jose Oliver

Balatero
High 23-09-2018 08:03:38 Jose Oliver

Balatero
High 23-09-2018 06:28:31 Jose Oliver

Balatero
Low 22-09-2018 19:21:36 Jose Oliver

Balatero
High 22-09-2018 15:57:33 Jose Oliver
Balatero
High 22-09-2018 13:06:50 Jose Oliver

Balatero
Balatero
Medium 22-09-2018 11:18:23
High 20-09-2018 16:21:25 Jose Oliver

Balatero

Balatero
High 20-09-2018 15:34:03 Jose Oliver

Balatero

Balatero
High 20-09-2018 11:33:50 Jose Oliver
Balatero
High 20-09-2018 11:31:05 Jose Oliver

Balatero
High 20-09-2018 10:34:56 Jose Oliver

Balatero
High 20-09-2018 09:22:47

High 20-09-2018 09:19:05 Jose Oliver
Balatero
High 20-09-2018 07:53:22 Jose Oliver

Balatero
High 20-09-2018 07:02:53 Jose Oliver
Balatero
High 19-09-2018 16:24:37 Jose Oliver

Balatero
High 19-09-2018 15:25:21 Jose Oliver
Balatero
High 19-09-2018 15:23:05 Jose Oliver

Balatero
High 19-09-2018 13:47:21 Jose Oliver

Balatero
High 19-09-2018 13:43:51 Jose Oliver

Balatero
High 19-09-2018 13:30:23

Balatero
Medium 19-09-2018 11:37:30 Sundar
Pitchaimani
Medium 19-09-2018 11:37:30
High 19-09-2018 11:30:05

Medium 19-09-2018 10:52:19 Sundar
Pitchaimani

Balatero
High 19-09-2018 10:42:51 Jose Oliver

Balatero
Medium 19-09-2018 10:42:45 Sundar

Pitchaimani
Medium 19-09-2018 10:32:11 Sundar

Pitchaimani
High 19-09-2018 10:08:50 Jose Oliver

Balatero
High 19-09-2018 09:11:19 Jose Oliver
Balatero
High 19-09-2018 09:08:44
High 19-09-2018 08:19:48 Jose Oliver

Balatero
High 19-09-2018 08:18:31 Jose Oliver

Balatero
Low 18-09-2018 16:17:06 Jose Oliver

Balatero
Low 18-09-2018 15:39:36 Sundar
Pitchaimani
High 18-09-2018 15:15:15 Jose Oliver

Balatero
Low 18-09-2018 12:47:34 Jose Oliver

Balatero
High 18-09-2018 12:43:03 Hussein Saleh
High 18-09-2018 12:28:53 Jose Oliver

Balatero
High 18-09-2018 11:44:55 Jose Oliver

Balatero
High 18-09-2018 11:16:06 Sundar
Pitchaimani
High 18-09-2018 11:15:52 Jose Oliver
Balatero
High 18-09-2018 10:39:50 Jose Oliver

Balatero
High 18-09-2018 09:47:11 Jose Oliver

Balatero
Low 18-09-2018 07:10:11 Sundar

Pitchaimani
High 18-09-2018 06:52:22 Jose Oliver
Balatero

Balatero

Balatero
High 17-09-2018 13:48:40 Jose Oliver

Balatero
High 17-09-2018 13:25:35 Jose Oliver

Balatero
High 17-09-2018 13:22:14 Sundar
Pitchaimani
Medium 17-09-2018 12:52:31 Sundar
Pitchaimani
High 17-09-2018 10:04:51 Jose Oliver

Balatero
High 16-09-2018 22:43:37 Jose Oliver

Balatero
High 16-09-2018 16:53:19 Jose Oliver

Balatero
High 16-09-2018 15:36:03 Jose Oliver
Balatero
High 16-09-2018 14:42:50 Jose Oliver

Balatero
High 16-09-2018 14:24:06 Jose Oliver
Balatero
High 16-09-2018 12:16:07
High 16-09-2018 12:01:46
High 16-09-2018 11:59:02 Jose Oliver

Balatero
High 16-09-2018 10:03:12 Jose Oliver

Balatero
High 16-09-2018 10:03:12
High 16-09-2018 10:03:12


High 16-09-2018 08:44:32 Sundar
Pitchaimani
High 16-09-2018 08:30:36 Sundar

Pitchaimani
Low 16-09-2018 08:29:31 Jose Oliver

Balatero
High 16-09-2018 06:58:44 Sundar
Pitchaimani
High 15-09-2018 17:21:14 Jose Oliver

Balatero
High 15-09-2018 12:24:16 Jose Oliver

Balatero
High 15-09-2018 10:54:49
Medium 15-09-2018 10:32:43 Sundar
Pitchaimani
Medium 15-09-2018 10:12:00
High 13-09-2018 15:16:58 Sundar

Pitchaimani
High 13-09-2018 14:29:32 Jose Oliver
Balatero
High 13-09-2018 14:26:12 Jose Oliver
Balatero
Medium 13-09-2018 10:19:19 Sundar

Pitchaimani
Medium 13-09-2018 09:30:50 Sundar
Pitchaimani
Low 13-09-2018 08:19:29 Sundar

Pitchaimani
High 13-09-2018 07:50:54 Jose Oliver
Balatero


Balatero

Balatero

Balatero
High 12/9/2018 7:04

Balatero
High 10/9/2018 12:09 Sundar

Pitchaimani
High 10/9/2018 12:09
High 9/9/2018 15:45 Sundar

Pitchaimani
High 9/9/2018 12:49


Balatero

Balatero
Balatero

Balatero

Balatero
Balatero
Balatero

Balatero
Low 5/9/2018 9:45 Sundar
Pitchaimani
Medium 5/9/2018 7:24
Medium 5/9/2018 7:21 Sundar

Pitchaimani

Balatero
High 4/9/2018 16:04 Sundar

Pitchaimani
Medium 4/9/2018 12:55 Sundar

Pitchaimani
High 4/9/2018 12:26

Balatero

Balatero
Balatero
High 4/9/2018 10:58
Low 4/9/2018 9:10 Jose Oliver

Balatero
High 4/9/2018 8:47 Sundar

Pitchaimani
Pitchaimani
Pitchaimani

Pitchaimani

Balatero
Balatero
Balatero
High 3/9/2018 7:53

Balatero
High 2/9/2018 20:08

Balatero
Balatero
Balatero
Medium 2/9/2018 16:36
High 2/9/2018 15:50

Balatero

Balatero
Balatero

Balatero

Pitchaimani

Balatero
High 1/9/2018 11:10

Balatero
Balatero
Medium 1/9/2018 8:35
High 30-08-2018 16:36:09 Jose Oliver

Balatero
Low 30-08-2018 15:21:13 Jose Oliver

Balatero

High 30-08-2018 12:34:53 Jose Oliver

Balatero
High 30-08-2018 12:32:32 Jose Oliver

Balatero
High 30-08-2018 12:15:06

Low 30-08-2018 11:35:22 Joseph Albay
High 30-08-2018 11:13:14 Jose Oliver

Balatero
Balatero
High 30-08-2018 10:49:30 Jose Oliver
Balatero
High 30-08-2018 09:14:28 Jose Oliver

Balatero
High 30-08-2018 08:33:50 Jose Oliver

Balatero
Balatero
High 29-08-2018 16:28:07
High 29-08-2018 13:06:15 Jose Oliver

Balatero
High 29-08-2018 08:53:23 Jose Oliver

Balatero
Medium 28-08-2018 15:22:41
Low 28-08-2018 13:48:12
Medium 28-08-2018 11:07:41 Hussein Saleh
High 28-08-2018 07:57:55 Jose Oliver

Balatero
Medium 21-08-2018 15:02:26

Description
rm 14 oiwb not working
rm 13 desktop and oiwb not working
rm 10 desktop not working
rm 12 checking of iwb
cashier computer not connected to printer
rm 18 checking of oiwb
rm 19 checking of oiwb
rm 19 OIWB not working
internet is not working and IWB is not working
Please add a printer to my machine
BM and Cashier hotline for checking as per BM cannot hear BM501 Cashier550
MOE Computer connect to printer
Requesting IT to assist us in fixing the KNet machine of Surra and Kaifan branch
We already restarted it several times but still it is loading and it shows Connecting
to GPRS only Hoping for your immediate assistance as soon as possible Thank you
Laptop screen is in total black out from time to time your quick response is highly
appreciated
AX cannot access
Update of AA Computer and downloading of moviemaker Thank you
Requesting IT in Mesayel Branch to set up the printer and scanner in the PC of the
BM of MA Hoping for your assistance as soon as possible Thank you
printer in cashier area not printing
May we request an IT to transfer MOE Computer to BM area Thank you
SSW PC no internet
Laptop 3 units for update clo Admin
Issue with school laptop always hangs done Mr Brian
Icloud concern in the ipad Me Nour Hilal Done Mr Brian
Laptop screen turned black out while on use during live session kindly refer to the
attached file
Room 17 internet problem

Ms Rana issue with zoom camera urgent concern
MS Office needs to be installed
laptop of Ms May Watt freeze and hung
Check the laptop of Ms Jones always freeze and hung
Ms Dinz can able to scan a file
No internet cashier area

Room 24 install microsoft oofice in the PC 2010 version
Requesting IT to setup computer on the reception of Surra for JB branch Thank

you
Lenovo laptop for reformat Ms Kariza
Internet connection of computer of Patrick Barcelona and Harold Granados in

their classroom
Computer of Ms Hannah needs a Windows update
Printer software installation of Kyocera TaskAlfa4012i on AM2 BM PC
Requesting IT to install photoshop in AA computer in Rumaithiya branch We tried

to download but it is unlicensed and we cant use as well Thank you
Laptop Ms Piol for checking not working properly when use with zoom class
Installation of New CPU for Mr Joshua KS3 AA

Cake photo printer not printing color black
PC of Miss Wendy for online class room 50
MOE PC from ASC to transfer in Cashier Tables
internet here in EYSalwa is not stable for online class
Requesting IT in Surra Branch to fix our connection in the printer located in AA

office as it always appear offline even though we restarted printer and computer
several times We cant also use the printer in the reception because theres always
paper jam We reported it already to Kyocera Thank you
BA and BM area check the landline phones
This is to request for IT personnel to connect JB xontel line which is now in

Mariam Mall Thank you
Paper jam in the laminating machine for fixing
Including AX my system is very slow for excel work as well It takes too much time
for printing also
BM computer not connected to internet
Additional groupings in Noor space
Multiple hanged up of laptops
As per AA of AH branch their BM will be reporting in FB branch starting tomorrow

She will bring her own P and we need your help in fixing it Thank you
MOE PC no internet pls check
Telephone line 349 needs reinstallation ASAP as it was uninstalled when the office
moved to Mariam Mall
the BM computer unable to scan it is connected to the photocopier

Requesting to be added in Payroll helpdesk mail
to set up monitor of the MOE comp
CRISTY BA Ax account cannot download onhand
We are requesting for an IT to fix the projector in Salwa White Building Thank you
Microsoft Office not working
Internet connection
QB DVR 3 AND DVR 4 ARE NOT ACCESSIBLE IN CMS
PLEASE BE INFORMED THAT PS SALWA NB DVR 9 10 11 AND 12 PS SALWA OB

DVR 6 7 8 AND 9 ARE ALL NOT ACCESSIBLE IN IN CMS
NVR IS NOT ACCESSIBLE IN CMS
PC not working properly request for TeamViewer
Printer needs to be checked or reconfigured
Installed Printer in AA computer
Request for finance shared folder access on my desktop and request for repair for
my CPU because of bluescreen error Thank you
SD ALL DVRS 1 TO 6 ARE NOT ACCESSIBLE IN CMS
ALL SA DVR 123 ARE NOT ACCESSIBLE IN CMS
QS DVR1 SHOWED GRAY SCREEN ALL CAMERAS
MA DVR 3 IS NOT ACCESSIBLE IN CMS
MS ALL DVRS 1 2 3 ARE NOT ACCESSIBLE IN CMS
KT DVR 2 IS NOT ACCESSIBLE IN CMS
KB ALL DVRS 1 2 3 ARE NOT ACCESSIBLE IN CMS

JB ALL DVRS 1 2 3 4 ARE NOT ACCESSIBLE IN CMS
GT ALL DVRS 1 2 3 ARE NOT ACCESSIBLE IN CMS
FB ALL DVRS ARE NOT ACCESSIBLE IN CMS
AH DVR 3 CAM 5 AND DVR 4 CAMERA 6 SHOWED BLACK SCREEN
ASB DVR 1 3 AND 4 ARE NOT ACCESSIBLE IN CMS
ALL DVRS OF ABU FATIRA ARE NOT ACCESSIBLE IN ONLINE CMS
Check the Laptop of Ms.Watt that PS Salwa let her borrow.
Format the CP of AA since it runs slow and creation of another drive
FP of Ms Teodina Palattao 2757
FP of Ms Elsa and Mr Sogie
FP of Daisylin Manandic 5383
To check the Admin desktop due to have internet but cannot browse or unable to
open any application
Internet in the branch always disconnect
FP Transfer to PS SAS 6450tPS-SLWtMerlito Sebugann6395tPS-SLMtMarlon

Yasonan6454tPS-SLMtJoseph Ferdinand Ortega Bolonn6456tPS-SLMtRhen
Manalo De Pablon7158tPS-SAStCristina Galesn6103tPS-SLWtMary Jane Aquino
Pioln6163tPS SAStLoryns Quin Inan Ijalon7153tPS SAStJoan Perlasn4545tPS-
SLMtMay Watt -
Request a FP of the Staff who an online class in the branch
Installation of Premiere Adobe and Encoder in Computer 1 and Fixing Encoder in

Computer 2
FP acess of the following Staff in PS Salwa Loryns Quin Inan Ijalo 6163 Cristina
Gales 7158 Joan Perlas 7153 (online support). Thank you
There is no internet connection Our branch urgently need it Thank you

Internet disconnection in the pc of BM
Finger Print transfer for Miss Nour Naffakh s3350 to Ey Salwa
FP ACCESS:1723: Rebecca Albios 238: Lea Aquino
The internet wifi connection in the AAs computer is disconnected from time to
time It has been like this for two weeks Tried to turn off and on the router but still
the same Thank you
Request for computer set up
Ms. Duaa Qaddour 5276 who reporting before in MA and now reporting her in PS
Sabah Salem would like to request a login.
The internet is not working

Printer access is not working Error in word document
I would like to ask help to please check my access in AX because I can not enter in
the system I need to do my issue voucher and tranfer journal that needed for my
BM signature. Thank you
Requesting to assist us in removing the projector in Room #2 and set-up as well in

venue for PIW. Thank you.
Requesting to fix the AA PC located in 1st floor AA office. When we open the PC it
shows repairing disk and it will stock only on the logo. We tried to restart and
turn off but its still the same. Hoping to fix it as soon as possible. Thank you.
Need to transfer network box .
Internet OFFON cashier needs for vouchers creation and printing.
Requesting for Projector and projector screen to be used for Parents information
Workshop.
We would like to request projector for PIW. May we ask IT maintenance to move
the projector from classroom #1 to PRE FSL play area to be use for PIW. Thank
you
FP of Ms.Ailene Pedido 6867 here in PSSabah Salem
As per Sir Joseph instruction Inform the IT Department once the power supply on
building 3 is fixed.
check the LED Screen in the movie area
My CPU which contains files from previous academic year is not working. Also the
monitor that I am using now cannot be connected to the printer hence I cannot
print. I appreciate if you can check and resolve these concerns. Thank you very
much.
Printing and scanning not working in all units of PCs.
No internet connection.
For Sunita Tamang (EN: 6720)
Branch transfer from EY-15 MA Branch to EY-01 Salwa
I would like to request for the transfer of Fingerprint Access of the following staff .
Thank you and have a good day. No. tEmployee No.tNametFrom BranchtTo
Branchn1t6593tSita BhandaritAl Salam BranchtEY18-FT Abu FAtira
Branchn2t6798tLangchen Maya YonjantEy Salmiya BranchtEY18-FT Abu FAtira
Branchn
I would like to transfer my FP from QS branch to JB branch. Thank you
FP Transfer of Ahmad Mahmoud Ahmad Mohammad (6841)
May we request for Fingerprint transfer of the following Rasha Fathi Hussein
Gharbiya Employee ID 1361 and Jolice Villacin employee ID 4021 To Mubarak
Abdullah branch. Thank you
Weak Internet Connection (AA) FB
Internet and printer access as BM and BAs Table will be moved to the front corner
(Facing parents entrance )
Kindly check the Kyocera Printer in Reception Area as it cannot print documents
from Noorspace. Thank you.
Biometric not working properly (on and off) unable to FP

2653 Glaiza Ellesorio transfer FP from Funaitees Branch to PS Sabah Salem and
also PS Salwa ( they also reporting in PS Salwa). Thank you
AX Remote Desktops Microsoft Office licenses expired. Please refer to attached

screenshot
We would like request a technician to check and fix the internet connection of
our SSW PC. Its not able to connect with the branch wifi. Thank you.
Printer cannot print-
As complained by Ms. Hiba (Cashier) her PC is very slow even after reformat. It
took her a lot of time when doing transaction. She is requesting for possible
replacement.
Requesting to fix DVR 4 monitor not working. Already remove and input
connection but still not working.
need to reset password (my former BA forgot her PC password)
Samsung Duos- Ms. Dunia ( receptionist)- She cannot take any pictures and
download its says full memory but already she deleted all files. Also it has battery
issue requesting for possible replacement.
Samsung Duos- Ms. Dima (receptionist)- Black Screen when opening
Kindly connect the cashier computer to the other Kyocera printer. Thank you.
DVR #2 not working it shows block screen only.
"Two Telephone is not working appear on the screen telephone "" SIP Register is
failed"""
Printer in Reception Area not working.
Biometric machine-incorrect date and time

May we request an IT to fix the computers of BM Cashier and Receptionist at the
Middle Reception Area. Thank you.
May we request to check and fix the internet connection in the branch. Thank
You
re-request: PRINTER AT AABA ROOM CANNOT CONNECT TO INTERNET AND

CANNOT PRINT.
The desktop of Cashier Registrar and Branch Manager is not working. We need to
gather the sprs from the school year 2016-2017 2017-2018. Thank you.
The desktop of Cashier Registrar and Branch Manager is not working. We are
trying to check all the files as we need it for the SPR back up since 2016 up to
present.
ASB Landline phone not working
Dear ITnWe would like to request your assistance in checking the CPUs here in
Jabriya. We have some CPUs that cannot be turned on and have the SPR files
from 2-3 years ago that EY Central is asking us to collate. Thus this request.
nThank you so much.
check the internet connection in the school especially j the reception area
return the Kyocera Printer from HO to PS SALWA
6749 Angierose Dela Cruz ESS password not working.
FP machine- not real time- done by Dennis Malubay
printer at AABA room cannot connect to internet (cannot print)

Access point located in the reception area fell down from the ceiling.
May we request to fix the BMs telephone. Thank you
This is to request for IT personnel to check our wifi connection as we do not have
internet. Thank you.
Finance Approval of staff child discount request in ESS - give access to Vera
Carantes same as mine (Genelyn Balagot).
BRANCHtDVR tCAMERAtISSUEnHOt DVR 3ttCANT CONNECT (NOT ACCESSIBLE IN

CMS)n
BRANCHtDVR tCAMERAt ISSUEnJBtDVR 1t 1 TO 16t CANT CONNECT PASSWORD

ERRORn
BRANCHtDVR tCAMERA tISSUEnWBtDVR 1t3489 14&15tBLACK SCREENntDVR

2t16t BLURRED CAMERAn
BRANCHtDVR CAMERAtISSUEnRBtDVR 3t5t NO RECORDn
EY SLM ALL DVRS (DVR 1 TO 5) ARE NOT ACCESSIBLE IN ONLINE CMS
PS SALMIYA DVR 4 CAMERA 368915& 16 - BLACK SCREEN DVR 5 CAMERA 4-

BLACK SCREEN
SD ALL DVRS ARE NOT ACCESSIBLE IN CMS
MA DVR 234 &5 ARE NOT ACCESSIBLE IN CMS
FB DVR 4 IS NOT ACCESSIBLE IN CMS
FINTAS ALL DVR ARE NOT ACCESSIBLE
ALL DVR OF ABU HALL ARE NOT ACCESSIBLE IN CMS
CENTRAL STORE NVR1 IS NOT ACCESSIBLE IN ONLINE CMS
CKB NVR 1 IS NOT ACCESSIBLE IN ONLINE CMS

For your kind assistance to correct entry of the below student:n174964-Abdullah
Mohammad Abdullah AlAzminKindly return him to Y2 level. I mistakenly put him
in re-registration intent as Y3 but he will go to govt school.
Requesting for sim pass code for our branch mobile phone(SIM LOCKED).Thank
you.
KHALDIYA DVR IS NOT ACCESSIBLE IN CMS
May we request to check and fix the printer connected to BM & Cashier desktop
in the Reception Area. Thank you
Printer cannot connect in the PC of BA and BM at reception area due to internet

connection or offline connection showing in the printer(kyocera). Need for IT
check at the branch. Thank you
PLEASE BE INFORMED ALL DVRS OF GT ARE NOT ACCESSIBLE IN CMS
PLEASE CHECK ASB DVR2 CAM 11 HAS NO RECORD SHOWED A GREY SCREEN
PLEASE BE INFORMED THAT ALL DVR OF ABU HALIFA ARE NOT ACCESSIBLE IN
ONLINE CMS
PLEASE BE INFORMED THAT AM1 DVR1 IS NOT ACCESSIBLE IN CMS
NB DVR 11tCAM 12ttNO RECORD BLACK SCREEN (check if there is camera

connected)nNB DVR 12tCAM 14tttNO RECORD BLACK SCREEN (check if there is
camera connected)nOB DVR 1tCAM 9tttNO RECORD BLACK SCREEN (check if
there is camera connected)nOB DVR 2tCAM 3&15tttNO RECORD BLACK SCREEN
(check if there is camera connected)nOB DVR 6tCAM 561112141516tttNO
RECORD BLACK SCREEN (check if there is camera connected)n
PLEASE BE INFORMED THAT KT DVR2 IS NOT ACCESSIBLE IN CMS
PLEASE BE INFORMED THAT DVR3 CAM 15&16 OF JABRIYA HAS NO RECORD IN

CMS
PLEASE BE INFORMED THAT DVR 2 CAM 15&16 OF JABRIYA SHOWED NO RECORD

IN CMS
PLEASE BE INFORMED THAT FB DVR 3 IS NOT ACCESSIBLE IN CMS
PLEASE BE INFORMED THAT DVR 3 AND DVR 5 OF MA ARE NOT ACCESSIBLE IN

CMS
PLEASE BE INFORMED MB1 DVR2 CAM1TO 16 IS NOT ACCESSIBLE IN CMS DVR1

CAM 15 HAS NO RECORD
PLEASE BE INFORMED THAT DVR 2 OF MANGAF CAMERA 15&16 HAS NO RECORD

IN ONLINE CMS
ALL DVR OF EY SALMIYA ARE NOT ACCESSIBLE IN CMS
PLEASE BE INFORMED THAT SURRA DVR3 CAM 1 TO 16 HAS NO RECORD IN CMS
PLEASE BE INFORMED THAT SD DVR 2 CAM 1 TO 16 HAS NO RECORD IN CMS DVR

1 CAM 15&16 NO RECORD DVR 3 CAM 15&16 NO RECORD AS WELL.
THE DVR3 CAMERA 1 TO 16 OF WHITE BUILDING HAS NO RECORD
QURAIN DVR2 IS NOT ACCESSIBLE IN CMS. DVR 4&5 ARE NOT YET INSTALLED IN
CMS.
ALL DVRS OF QUSOR ARE NOT ACCESSIBLE IN ONLINE CMS
Dvr 1 dvr 2 dvr 3 of Saad abdullah is not acessible in online cms.
Please install FP machine in Blk 11 for our Maintenance Staff use.Thanks
Her EPG Email is not opening. She cannot access into it using correct username
and password. Employee #: 3370
transfer of printer Kyocera 201 from PS Salwa to Head Office---DONE
ALL DVRS OF FINTAS ARE NOT ACCESSIBLE IN CMS
ALL DVRS OF RB ARE NOT ACCESSIBLE IN ONLINE CMS
Set up 1 computer and printer in room 1. Thanks
AX Access not working- please check
Provide shared folder access to all finance staff
The message about Windows activation is coming up almost every time I change
pages now so I think it might be urgent.
Already Call Qnet Corporate Call center Ticket Number #4170246 also already
relay the problem incounter.
FP transfer-3446tHadeel Mohammad Shaher- Biometrics machine in bus area
Installation of Photoshop in BAs laptop - for student birthday photos which to be

uploaded in IG. URGENT. THank you.
Three computers need windows updates.
Kindly check Miss Demi Burns Dojo Account. She can post and parents can see but
is not visible to Miss Nancy AA and Miss Delgado. Thank you.
For the Following PCs to be included in the AS Shared folder
Install photoshop in laptop for the avp. Thnak you
Request enrollment of fingerprint
Ms.Hannahs CPU checkup co Mr.Brain. Thank you
6BB no internet
CRBM no internet connection-DONE
BAAA Area- no internet connection-DONE
CCTV black display error 1080N (AHD) please see below attached photo. DVR 2
play area
Shift timing for PS Salmiya Staff.
Computer Wifi connection - Done by Sir Brian
Request - Replacement of Computer mouse
Keyboard Replacement- Broken
room 10 no wifi connection
Transfer Wireless Telephone on BA Table.
Touchboard of Miss Lights room
Principals coloured printer needs cleaning.
Arts room- need to set up the language in the computer
Please check the PSSLW DVR5- showed no record in online cms
check the Zain router as it is displaying no service.
No internet in the Girls Nurse Room.
I logged in as my usual username and password but it always said Please check
your passwordso what I did is I reset my password and it appears that new
password was sent on my email. But as I checked my email there is still no
password sent. Please help me with this matter. Thank you.
CCTV Wiring - Connection
No internet connection Ground Floor Area

Adjust the Date and Day in our CCTV of the entire branch
No Access for creating transfer journal. Already reported to MR. Oliver. Thank you
Ms. Aljean Ipad charger is not working.
This is to request for IT personnel to check our FP machine as it cannot recognized

most of our FPs. Thank you.
she could not open her gmail under EPG. mellis@epg.edu.kw last password
epgkuwait14
Uninstall software
Phonebook in the extension line of BM
Kyocera scanner is not working using my computer (see attached photo). Thank
you.
May we request to have FP access again of the following staff. They make hard
time for FP access in the branch. 6702tBlesila Ibay Lagunday 5903tCharmaine
Ronelle Jack 2025tShafiunnisa Mohamed Ali Gari Thank younnn
Requesting to connect the PC of BM BA and SSW to printer at reception. Thank

you so much.
Cashier Computer
Configure MOE Computer.
BLACK SCREEN DVR1- CAM2 CAM4CAM5CAM13CAM16 BLACK SCREEN DVR2

-CAM1 CAM6 CAM12 CAM13 CAM14 CAM15 AND CAM16 DVR1- NOT
CONNECTED IN CMS
Installation of Xontel extension numbers (2 nurse room 1 registrar office 2 Social

worker )
Dear ALLnPlease give the following staff access to HO FP
Machine.nEIDtNametTime INtTime OUTn5500tJaison Thomas
Thomast7:30t3:30n6526tRodolfo Cadorna Pagatpatt9:00t5:00n4461tUnaiz
Kariyatht9:00t5:00nIn addition kindly note of update on their timing.
Transfer the computer of BA to SSW table
Fetch Me System Switch from SSW to BA Area
Dear Sir Kindly requesting for my company issued laptops frame to be repaired.
Though the frame is broken laptop is still functional. (Model: 15-bs045ne
SN#CND7354SN4 Brand: HP intel corei5 7th Gen - Radeon Graphics) In line with
this may I also request a temporary laptop replacement while it is being repaired
and a hard drive to transfer files. Grateful for your help and support.
IWBIpad and android phone cannot connect to internet.Thank you very much
The Projector is sounding weird when switching on .
Internet connection lost- done with Mr Brian
6410-Sithy Anesia Mohamed FP access is not working. Thank you.
Projector not turning on. Thank you.
AAs desktop suddenly shut down and it did not open again.
Request to enroll FP for our new HK Staff Thavika Sivarasa (7541) and Venkata
Ramana Pati (7531). Thank you.
swimming pool area- DVR Cam 1- black screen
Printer not working to pc Admin Office

Printer not connected to pc (Ms. Maya)
NOT CONNECTED TO CMS
Branch:tPS SLWnDate:tFebruary 11 February 12 and February 16nTime:t2:30-

4:00nDVR Port No.:tSwimming pool AreanCamera:t1357 &9n
May I request to have finger print enroll for new HK satff Peromal Sivana
Wijeltchami employee ID 7529. Thank you
Teacher computer to connect at printer for daily use of the teacher. Thank you
Cannot print at Noorspace registration form and system need update. Window
Microsoft error. Thank you
Cannot print at Noorspace of the registration form.
setup of projector in MD office.
transfer central store PC in white building to new central store in sabah salem
We may request the FP access here in SR branch for Ms. Dima Mahmoud Al-
Homsi ID no. 7349 as she is our covered SSW. thank you.
2 New Computer Set for installation for BM and BA. Old PC transfer to SSW. To fix
2 set computer for Teacher inside admin office. Thank you
No internet in entire branch
Need to check stop working.
"when inserting USB it shows "" USB corrupted"". as per the teacher she tried
different USB but still corrupted."
Building 4Room 33- The IWB Projector is not functioning well.
2GC(Rm36) Projector not working
3GC Projector not working

RECABLING CAT6
BM PC: RECONFIGURE KYOCERA PRINTER & SCANNING
SSW PC: RECONFIGURE KYOCERA PRINTER & SCANNING
BA PC: INSTALLATION OF NERO PHOTOSHOP
INSTALLATION OF NEW ACCESS POINT
room 14 and CA clinic no internet connection
CKB Salmiya - Camera 2 and 13 is not working. Camera 13 shows the stairs in the
main entrance and 2 in the stockroom. 13 showing wrong username or password.
This request is made to upgrade the CPU that Im using as it working very slow.
Thank you.
the branch hotline has a poor reception broken connection there is a noise
cracking sounds on phone calls.
May we request the Email Add access for Miss Shaza Tarrisi for reset. Thank you
so much.
system unit at room 7 keeps on restarting - IT personnel came to fix it last

february 10 2020. Today same issue occur.
Cashier wants to print the voicher in A4 but still in A3 we tried in preferences but
still same result.
No internet in entire branch
Flash Player Floppy Phonics Oxford Owl and Times Table Rockstar
CKB NO PLAYBACK
CAMERAS NOT WORKING- RECEPTION AREA (SA ENTRANCE) DVR3 CAM11-NO

RECORD HALLWAY 2ND FLOOR DVR1 NOT CONNECTED IN CMS
Please find attached for error in sending my leave resumption
Install printer before i left the branch yesterday i can print but this morning their
is a error install printer
to check the signal booster hardware details.
to check the internet connection on the new central store in Sabah Salem
Projector is not working at room no.5
FP Enrollment of the following staff: Renalyn Maraya 7248 and Beth Dela Cruz
7258
Ipads needs passcode to open
May we request IT staff to check and fix internet connection for IWB of Room 06-
FSL English B Unit. No internet connection with EPG-SD wifi.
Request: install NEROphoto shop @BA desktop
Unstable Internet Connection for 1st Floor
AA comp connection to kyocera printer
Itunes password to download Literacy Planet in the ipads
We would like to request for the FP enrollment of tPravalika -

Thirumalasetty:7484. Thank you.
Request for FP for 3 newly hired Assistant.

setup the additional CCTV DVR network connection in Mubarak Abdullah branch
Ipad excel inatallion for digital Capture
Internet connection
IWB program is very slow
No internet in the entire branch.
Branch telephone to be transferred to SSW area.
Due excessive use of cleaning chemical FP not recognize: Norma Baging 5698
Kousalya Kolla 7205 Sunitha Kummun 4796
Requesting for Photoshop installation in SSW and CA computers for Yearbook and
AVP purposes.
Fetch Me Monitors are not working in FSL and FS1
Fetch me system not working for FS1 and FS2 after Thawfeek fixed all CCTV
cables.
IWBIpads and android phones cannot connect to internet.Thank you very much
IWB wiring needs to be fixed.
No internet connection in Room 29
No internet connection in Room 22.
MB1 DVR2 is not accessible.
MB2 DVR2 - we cant rename the camera labels Adjust the time and DVR1 is still
not accessible.
FP Machine unable to read 60358 assistants finger print.

system unit at room 7 keeps on restarting.
DVR 2 Camera 9 and DVR 4 Camera 1 is not working the cctv camera personnel
calls our attention about this matter.
IP phone of Saif in MD office is not working
Ms. Maya ( Arabic Coordinator) Keyboard not working- for checking
harddisk full- Glaiza computer- need additional drive
6138-Soronalatha Irashishilatin Fidhana - finger print not readable in the machine

(she couldnt LOG IN and OUT because the machine is not accepting her finger
print.)
room 14- touch board no signal
INTERNET IN THE LED movie area-very poor connection. need for Assemblies
IWB in 3GA need to be checked- for adjustment
No internet
Our FP machine time and day is still Saturday. Thank you.
1 HK staff Raihana Majed Ebrahim employee ID 7489. She is present in the branch
but in the report of finance she is absent. May I ask to checked again her access in
the branch and in the FP report of Finance. Thank you
2GC -Projector -for check up
JABRIYA DVR1 UNSTABLE CONNECTION
MA DVR1 UNSTABLE CONNECTION
MA DVR3 NOT ACCESSIBLE & DVR4 NOT INSTALLED IN ONLINE CMS

NEW DVR3 NOT INSTALLED IN CMS
DVR 4 NOT INSTALLED IN ONLINE CMS
MESAYEL DVR2 - NOT ACCESSIBLE IN ONLINE CMS
Please check internet connection of CCTV Room. Thanks
NB DVR 9 (Cam9) - Black Screen-need IT
Connection of Librarian computer to Internet
Installation of Computer for Ministry of Education
Connection of SW Computer to Kyocera Printer.
FP Transfer of Alex Fortune (7455)
need to transfer or arrange wirings or other IT cables inside network box

(network box already installed )
4BA- no internet -need IT to check
Setup of PC set for the MOE user in PS Salwa PS Salmiya and PS Sabah Salem.
update the registration fees details PDF file on the website.
The branch have a problem for internet we can not process the registration
payment and other transactions because of no internet since when we arrived at
the branch I talked to Sir Dennis and do unplug the router devise and wait until
the light becomes lite blue but and plug the wire then still not working please do
necessary thing so We can proceed our transactions. Thank you
FP transfer of Ms. Alex Lindsey Fortune 7455 from HO to PS Sabah Salem.
3BC Computer- need to check-hang always

Request enrollment of fingerprint
Kindly give her access to biometric. Thank you
Requested new monitor for the new DVR. (We already received the monitor
today) Thank you.
MK ALL DVR ARE NOT ACCESSIBLE IN ONLINE CMS
SABAH AL SALEM NOT ACCESSIBLE IN CMS
Access to MTSR & ITSR for 6760 Jolly Algo
2BB- internet connection problem
Room 12- OB - 3BC IWB need to be calibrated
FP Access of Miss Shaza Tarrisi Emp#4922 here at EYS and email add access.
Thank you so much
IWB is producing loud sound
IWB not working
4BB-IWB need to be calibrated
FP machine time is 1 hour late. Thank you.
Please request a work laptop for Bianca Marinus. Thank you Florence
NO toner. Cartridge CF 2834 for HP Printer urgently needed.
Transfer the telephone on the table on our BM.
We cannot print its showing offline.
Kindly Install Microsoft Office on BMs PC. Thank you.
4BC - NO INTERNET CONNECTION-
Request to please check WiFi in Salwa Blk 11 Accommodation as the signal is

weak. Thank you
Set up of NVQ network

Requesting for FP Set up.
Transfer of internet (with Zain booster) and printer from WB Basement to Sabah
Salem Warehouse 1 Central Store
Set up of OIWB in MM.

Building 3- Fetch Me Monitor not working
3BD- projector lamp- need replacement as per Brian
Rm 41- speakers are not working
Clinic Attendant computer is always loading we could not use it.
rm 7- internet concern
DVR 5 NOT RECORDING-
ICT LAB -no internet
3bd- projector not working
4bb no internet connection
Please install printer in Garnata Branch. Thanks
DearALLnPlease be informed of the below staff who are now reporting in Garnata
Branch. Staff Employee ID Position Rawan Saleem Najeeb Mesleh 2206 Branch
Manager Rose Marineth Reyes 6831 Branch Administrator Eva Marsia Albis 6800
Academic Administrator Kindly give them access to its biometrics machine.Thank
you.
Additional CCTV monitor thank you.
FP Transfer 7449 - Lyka Magdangal
Clinic attendant dont have internet access.Thank you very much
License update of Anti Virus for Admin Computer.Thank you very muchDone by
Sir Brian
No internet connection at MK accom.Thank you very much Done by Sir Brian
requesting projector for science la
The registration form can not be print using Cashiering pc but when I open it by
BM desktop I can open and print the form May I ask help to your good office to
please fix the said issue . Thank you
Cashier computer could not print the registration form from Noorspace. But when
i tried to log-in in another computer using my NS account i can print the NS reg.
Pop-up is allowed already
Reception area-no internet
4GB- Internet connection problem- DONE bhy Mr Dennis
LED in Movie-some parts are black screen- DONE by Mr Dennis
No Internet for the Main Reception Area including Photocopy Area.
We would like to request for the calibration of the newly installed smartboard in
room 13. Thank you.
camera 15(Ground Floor Play Area 2) is currently showing a black screen as of

today January 29 2020 - dvr 2
camera 10 (Basement Play Area) not working
Access point installation. One classroom with IWB cannot connect to the internet.
Branch:tFBnDate:tJanuary 282020nTime:t9:00 to 12:00 PMnDVR Port

No.:t5nCamera No.:t12&13n
The monitor hanged up and when restarted its just loading and hanged up again.
4BC- no internet connection
3BD- no internet connection
ipad charger- Samanda Volkwyn- not working
Relocation- IP Phone
May we request IT staff to check the PC of AA. PC not running properly. Thanks
Incoming calls are automatically on loudspeaker mode when answered.
Room 42 No Internet since yesterday only this room in 1st floor always
complaining no internet . Kindly fix this issue ASAP teacher very upset . This is 4B
classroom near the school hall.
Computer not working properly
May I request to enroll the New HK in the branch. Employee ID 7492 Name: R.M
Mahesha Madhushani. Thank you
Please arrange extension line for the below new branches:EY27- GarnataEY28 -
DasmaEY30 - RawdaEY31 - Khaldiya
Building 3:Room 17- Projector not working
BM iphone needs to be updated
No FP enrollment in the biometric machine until now- Ms. Zahraa Fazwi Humaidi (
Play area support ID # 7399). thank you.
Laptop of Ms. Maya ( Arabic Coordinator) for checking- as claimed not working
keypad mouse and dark screen
IWB is not working properly.

One of the telephones must be transferred to SSWs desk.
Rm 9-projector not working
No Internet in the branch
3BD- no internet connection
4BA- no internet -need IT to check
BA Telephone transfer to SSW as per BM request
LED in Movie area-needs to be check
LED in movie area-making unnecessary sound
Noor Space printing option for registration is not showing Team Viewer is not
updated also asking for admin password.
Transfer of Landline on SSW table (Unit is from BA to SSW)
update leave policy in intranet site.
Printer setting-need to be check- documents is in a wrong way when printing

from noorspace
update the registration fee details PDF file in the website.
FP Access to our new English teacher transferred from MA branch to MK.

Chaundre Sheree Lockett (EMP ID: 4844)
Fingerprint not detected for HK staff. EN 6502. Thank you.
No internet tried many times restart thw router.
This is to request for IT personnel as I cannot print registration forms in

Noorspace. Thank you.
No internet connection of Year 4B classroom . Mr. Walsh several times

complaining about the internet connection of his room other classroom good
connection.
"ssws computer cannot connect to the kyocera machine when trying to scan even
if it says ""ready"". "
setup network connections such as WiFi access points fingerprint etc... for the
new branch in Gharnata
setup network connections such as WiFi access points fingerprint etc... for the
new branch in Khaldiya
Request for OSN for Salmiya Blk 12 Abu thar Alghafari St. Salmiya Bldg 10 3F flat
11.Thank you
Requesting to fix the video for registration cannot play in the TV Monitor. Done
by Sir Brian.
MSWord PPT Excel not working-still not working we will be needing it for the AVP
for the concert. Thanks
DVR 2 cam8 on and off when it will on again it appeared black on the screen.
Registration video 2020-2021 when we tried to play in the reception area it was
unsupported files.
DVR2 cam 13 is blurry
DVR 2 cam 9 black screen display
No internet connection today. We tried to reset the router many times but still no
connection. Thank you.
PE staff room no internet
Year 2 no internet
3Bd- NO internet
3BB- NO internet
Requesting to activate Outlook email in our Desktops for easy email

communication. - Desirei Fagalas and May Hicap. Thank you
I moved into Shams office and cannot print. Wi-fi is not reliable today. Can you
help
CCTV Bus Area is showing black screen
to survey the networking setup of new branch in Dasma
To assist in operating the virtual games in Mariam Mall and provide tech support.
Rm 12 projector display is off every after 2 minutes
vp office-Una Flynn- No internet
Rm 42-no internet
Rm 43- no internet
Kyocera printer need internet cable direct to the server from rm. 6 to rm 2.
Printer issues always offline can t work proper (very slow connection).
Science Teacher need the science computer connect to projector IWB back to the
original set up.ASAP
relocation of IP phone to BAs table . Please note kindly bring extra telephone
cable.
dvr 2 cam 16. black screen
Below details for your reference 7471tFowzu Rizana Kalideent Newn7433tNaga

Malleswari Jeeret Rehiredn7425tNoorjehan Hasannt Rehiredn7496tPullaganti
Jayammat Newn7495tInoka Priyadarshani ThenatNewn
AA computer desktop is full she cant download new file.
Projector cannot display picture on the screen as the lamp is turning off after
being turned on a few seconds.
SW internet-not working
The CPU seems to have a virus the teacher has struggled in opening the IWB
please see attached images.
The IWB is on and then later on it is blinking then suddenly will turn off.
SSW telephone line is not working
Rm 48 Keyboard of Ms Gaiten-broken-need replacement
This is to request for an IT personnel to install printer and scanner in LA & LLs
computer. Thank you.
Please note that HK staff Employee ID 4111tPushpa Kumari Vidana Arachchige

had a hard time in her fingerprint access. Sir Brian already check with her FP
access in the branch and enroll her again but her marks in her fingers are not
clear. Thank youn
PC of Vice Principal automatically off
PC of Ms. Singh automatically off
Kyocera Printer always offline (weak conncetion). KIndly check . Thank you
Building 4- Fetch Me Monitor not working
camera 7 (B45 GF TT SLEEPING ROOM) in DVR 4 is currently showing a black

screen
Projector lamp shuts off unexpectedly.
Building 4:Room 29- Creative Speaker not working
give code for Ms Ruwaida Ali since her FP doesnt work-
ID printer not functioning properly. Windows update.
Building 4:Room 32- Creative Speaker not working

Building 2 Room14- Projector has a trouble in Opening
May we request to check and fix the PC of AA. Her PC keep on restarting. Please
see photo attached. Thanks
For refilling of toner. Please see the attached file.
PC in RM 19 cannot connect to youtube. KIndly check. Thank you
7202 Sumathi Uggu - It takes time to reach her fingerprint Bio metrics like 10 x
more to do finger print..If possible to use alternative other finger
3BC- lost wifi connection
there is no internet connections at 1st floors.( some I0WB they cannot connect to
internet also the ipads for teachers).
Ipad Cable - broken for replacement
Projector at Room no.10 nor workingno power.
AA PC is not working. URGENT
Miss Firrinne Gueorin ( s 7324 ) Finger print access as she cant time in and out in
the branch .
Kindly transfer the Finger Print of Miss Vicki Shepherd ( 5695 ) to MA from ASB
Request for FP Access of Annelize Sherman (5902) in QS. It is done. Thank you.
projector is turning off every 10-20 minutes when in use
May I request to enroll 3 new HK staff in QB Cynthia Tobias - 7500 Imrana AlShraff
- 7494 Raihana Ebrahim - 7489. Thank you
CCTV team cannot access all CCTVC DVRs in online CMS.It needs checked.Thank
you very much
FB NOT INSTALLED DVR 5&6 (Upon checking on the branch they have two DVRs
that is not yet installed in online cms)
DVR 2 Camera 8 Error code 1080N(TVI) Please see attached below picture.
SD DVR 2 has not recording
There is a problem with the power cord of the SSWs desktop. When we tried to
remove there was a spark sounds coming from the cord.
Please be informed that our vice principal wants to connect her PC with the
Kyocera Printer. KIndly check. Thank you.
New VP computer requesting to connect to the big printer .
For Checking - IWB Whiteboard app NOT working. Please see attached files.
May we request to check and fix the internet due to intermittent loss of
connection. Thanks
rm 23- lost wifi connection
re-setup of internet network in finance and HR office (Jean office)
rm 16-4BB- Wifi connection is slow
RM 41-projector -not working
IPAD not connecting to WIFI------DONE
EPG Mall VRs need checking in preparation for the upcoming trip. Kindly send
staff on Thursday to check the VRs.
Still not able to access the Microsoft Office.
to install network box or cabinet

I would like to request for an upgrade of my RAMs laptop from 4GB to 8GB. It will
be used for EPG Budget and other analysis.
Transfer of Ahmad (Assistant Lawyer) PC from ground floor to 2nd floor and setup
internet connection.
Please check Wifi connection in FB Villa 3 (Basmeent to 2nd floor). Thank you.
The monitor is not working. It doesnt turn on even though it is plugged. Thank
you.
assist the software vendor in installing their software in Ms. Marians office.
re-setup of network cabling in consultant office due to changes in his office.
SSW names to be included in EPG Student Support Workers group of email.
This is to request for IT personnel to check DVR 1 Camera 2 and 9 as it shows

black screen. Thank you.
AX not working( please fix) keeps on showing signing out. Thank you.
Cashiers Computer not working. Kindly check. Thank you
setup of new iPad for new staff 7411 Juliana Nicoleta Jacob (FSL- EY20-FB)
Slow internet connection. It takes time to load.
My desktop is having a blue screen error again (WHEA: UNCORRECTABLE ERROR).

This issue was already resolved before but my desktop computer restarts
randomly again. Please check. Thank you.
Finger print enroll for Chamila Kumudhuni Pedige 7407. She is also our HK staff
and she has FP access here in the branch Her previous employee ID was 6536.
We would like to request for FP access of Ms. Teresa Ewa Syczuk ID no. 5940 at
Surra branch
Printer connection to Ms.Hannahs computer
Srilakshmi Nagolu- ID Number -7020 .She have finger print access but base on
Payroll branch exception report No In or Out
URGENT AA PC is not working.
unblocking Netflix- Ms Heald (3BC)
Loose projector in Room No.8
No Internet connections entire school-AABARECEPTIONCLINIC
Projector is working but cannot detect source.
BA computer no internet and unable to print.
rm 23 computer is very slow
AAs and reception scanner having an issue they cant scan.
Today Year Leader of Y4 Mr. Walsh complaining since Sunday NO INTERNET both
Class Y 4A room 41 with Mr. Hiensworth and room 42 Class Y4B Mr. Walsh. Please
ASAP IT to fix the problem.
Cannot open Zip Files in BA and SSW computer. Theres a pop-up message that we
need to buy winRAR license. Thank you.
Requesting to install Adobe Photoshop in SSW and BM computers to be used in

Concert AVP. Thank you.
6BA projector checking- screen is too small
DVR 2 Camera 14 Basement playarea appeared black and white.

DVR 2 Camera 8 outside camera is blurry
DVR 1 is not not working
Computer Connection in Room 33 keeps on and off Kindly check. Thank you.
CCTV DVR 1 Camera 13 is black in the screen.
BA and AA cannot connect in the printer
This is to request for FP access of our new PFSL teacher Ms. Lama Sido 7392 and
SA Nalima Bawa. Thank you.
This is to request for FP access of our new PFSL teacher Ms. Lama Sido 7392 and
SA Nalima Bawa. Thank you.
key Board is not working
Request to please check on the Wifi of Khaldiya Accommodation as it needs for

configuration as per report. Thank you.
Dalia computer internet connection
PRINTER OF CASHIER-CHECK UP
monitor for Mr Marshall not working
room 6 speaker or volume is not working
Please change Bianca Marinuss fingerprint to HO. Thank you
System Unit for SSW has no power. we tried to change chord but still the same. it
wont turn on.
rm 23 no internet connection
Rm 7 keyboard not working
rm 7 computer-not working
FP enrollment 7379 - Marshall Morgan

DVR1 NO PLAYBACK
DVR4 NO POWER NOT ACCESSIBLE IN ONLINE CMS
ALL DVRS ARE NOT ACCESSIBLE
Done by Imran. Width of the widescreen adjusted.
Done by Imran touchboard pen not working.
Finger print transfer for Miss Jihan Jabara to MA from EY-Salwa
Principal s computer to move on the other side and install one computer unit for
new VP.
May we request staff to check if there is needed items to be transfer in the new
DVR cabinet we requested. Thanks
computer of AA not working (Kariza)
installation of Sassoon font- Female staff room
installation of Sassoon font- PE staff room
Rearrange and relocate the network cable and switch in Mandoub office due to
installation of tiolet room
fingerprint enrollment of new teachers
wifi card for room 14
The Projector keeps on turning off
3GB - speaker not working well-
No internet connection since morning.
Excel files are all locked (BA Computer) done Sir Oliver
Please check the micro excel of SSW in her computer. Its not responding and she
cannot edit. Thank you
replace projector in NVQ room as the current projector display is on and off
setup of Laptops for new academic staff
setup of iPad for new teachers
4BB class- no internet connection
Airplane Mode
Four Laptops to be used for New Teachers on Jan 5 Induction.
Internet very slow sometimes no internet
Dear IT please change the Classroom Monitor Guidelines to EY Digital Capture in

INtyranet. Thank you
2F NB Rm 43- fixing the cable wires in the room
The iwb is keep on closing the display in room no.8&12
Finance access in Dashboard.
Fintas Branch has no Internet Connection.
Internet very slow or sometimes not working.
MS Excel of Nurses computer not working.
Connect Purchasing PC to AS shared folder
Connect to the printer in Purchasing Office
No Internet for Main and Middle Admin Area. Kindly check. Thank you
MSWord PPT Excel not working
ProgramApp Installation
AA Computer is having a trouble in scanning program.
Ms. Noor the arabic fsl teacher Ipad storage sharing concern.
Previous harris from Mariam Mall transfer FP access to Mesayel

Telephone cannot call to any local number
Checking of IT equipments in every classroom for Term 2-
Request for an IT personnel to transfer computer from room 7 to room 2. Thank

you.
New PC set up ( new staff on January 5)
For Ms. Ms. Czarelle Onag Samsung Ipad she cannot scroll up and down the CM
.Samsung Tabmodel SM-T215
reconfiguration of DVRs in Gharnata accommodation.
add WiFi access point in Khaldiya accommodation
Please check and upgrade as necessary the CPU unit of Ms. Mariam Tans. She will
have a new system and it will require the latest and fastest CPU performance.
Thank you.
This is to request for our Fetch Me Data to be updated. Thank you.
CPU not working
CPU keeps on restarting
CPU keeps on restarting
rm 4-need to install microsoft office
rm 23- broken projector brace
rm 25- IWB not sensitive to touch
COO Printing Problem
cameras 13678121314 & 15 in DVR 1 are showing black screen
BA computer-not printing
MB1 DVR3 NO RECORD NO PLAYBACK IN ONLINE CMS

SD DVR 5 &6 NO RECORD NO PLAYBACK IN ONLINE CMS
JB DVR 1 & DVR2 NO RECORD PLAYBACK IN ONLINE CMS.
May we request to check and fix the internet connection in the reception area
(BM- PC). There is connection but no internet while browsing. Thanks
ABU FATIRA DVR4 NO RECORD PLAYBACK IN ONLINE CMS.
ASB DVR8 - NO RECORD PLAYBACK IN ONLINE CMS.
DVR 1 and 8 showing black screen.
separate the internet router for the 9 DVRs
Fp Enroll for New Student Assistant 60645
setup and configuration of DVR network in Salwa Block 11 accommodation
room 2- projector not working
Update movie maker in nurseBM SSW computer for AVP
Installation of photoshop in nurseBMssw computer
Finger Print cannot recognize 60140
Transport Office No Internet
FP Enrollment for new employee # 7392.
Cannot Print Mariam Trans Kyocera Printer with my room
Fix the Network Cables.
Cabling for Mr.esham
No Wifi Logo for Ms. Kirsten Laptop
No Wifi Logo for Ms. Kirsten Laptop
COO IP Phone Configuration

IP Phone Network Cabling.
Please add me Lady Sheena Asperga lasperga@epg.edu.kw and Sara May Saba
ssaba@epg.edu.kw as list of receiver under finance email adress.
Add me to the list of recipient in Payroll helpdesk email
Replacement for Ground Floor AP
CCTV CMS update for PS-SLM DVR5 EY-SD NVR5&6.
Request the IT department to return the SDR No. SDR-29523 dated 16.12.2019
for adding changing information.
Request the IT department to return the SDR No. SDR-29523 dated 16.12.2019
for adding information.
It is not working properly. When the other branch or the main office trying to
reach us it is not ringing.
MANGAF DVR 2 NO RECORD UPON CHECKING ON ONLINE CMS
"room 10 cctv is ""black"" on the monitor."
For update of footnote in Salary Certificate.
No internet for Rm 36. Kindly check as they are doing their SPR(Urgent). Thank
you.
check the network connectivity of fingerprint machine as currently its not

connecting with FP server
Check the network connectivity on all NVRs
check DVR 5 firmware for CMS compatibility and network settings.
setup the network configuration for NVR 5 and 6 also add in router.
DVR 2 is not accessible in CMS (connection timeout)
DVR 3 hard drive is not detecting
DVR 3 hard drive is not detecting
Update for PC as it is always logging . Poor internet connection and shared drive
disappearance.
Non charging ipad
Please be informed that we dont have internet in Middle gate and Admin Area.
Kindly check. Thank you.
CCTV is not accessible in online CMS as per CCTV team.
Requesting to install movie maker on our 4 computers to be used in concert AVP.

Thank you.
May we please ask assistant in fixing our telephone(ASM Counter) as we cant use
it. Every time we press number it will not shown in the screen.
Purchase Order Error
PC of Ms Adams not working. Kindly check. Thank you
rm 17- projector is on and off
rm 48- projector is on and off
Label per CAMERA (Room# SubjectClass)
Our IWB in Room #3 ground floor suddenly make buffering sound. As per teacher
the CPU also smells like burn wire. Requesting to check it. Thank you
Kindly fix connection of the AS branch extensions - 308 & 309 (308 hang up & 309
the phone has no sound while ringing)
installation of additional IP Phone

installation of additional IP Phone
She cannot scroll up and down classroomnmonitoring on her Tablet.
Installation of additional IP Phone.
Setup Computer- Room 15 for IWB FS2 Arabic
The Ipad is asking for Activation lock the teacher can not use the ipad . Please
check it and if possible not to delete the photos as per the teacher. Thank you so
much
The HDMI in RM 3A was grounded Kindly check 1 staff got ground. Thank you.
This is urgent .
SSW computer. Loose monitor cable. Monitor is turning off most of the time.
Please change it. Thank you.
May we request to check and fix the printer connection for AA & Nurse. Tried to
troubleshoot and restart the PC but still not working. Thank You
No internet in FB villa 4 on the ground and 1st floors.
SA FP Enrollment- Ekanayaka Mudiyanselagi Madushika and Hiruni Tharaka

Pererann

Pererann

Pererann
Pererann

Pererann
installation and setup of additional IP Phone for Finance Dept.
Haritha Kesineni number 7023 She have an access of finger print but on her
exception report from payroll No In and Out.
3BB Projector- turned off after a loud sound-need IT
Ms Una computer-very slow-need IT
This to request for a maintenance personnel to check on our fetch me screen

located at the FS1 Playarea.
This is to request for a maintenance personnel to check the teachers computer in

room 2. Thank you.
No internet Connection Rm 36 1F. Kindly check.(Urgent) Thank you
TV in cashier area- NOT PLAYING
RM 34 Projector not sensitive to touch
rm 31- projector not sensitive to touch
ICT Lab has no network. Kindly check. Thank you
FP enrollment- New SA 7370tDeepika Sumali Mudiyanselagen
PC of Ms louren from ICT has no electric power. Kindly check. Thank you
School Daily Report:Under student issue had become empty even if it was
saved.When the report was already in the BMstudent issue turned empty.Thank
you
Setup of relocated IWB in one of the classroom

CPU at room no.5 doesnt work.
configure and install 4G router for CCTV access in accomodation
recheck DVR network configuration on DVR 3
recheck DVR network configuration on DVR 1
Replace Fingerprint Machine due to machine frequently hangs.
Please be informed that MK DVR3 shows NO RECORD in online cms.
PC of Ms Horn is not working. Kindly check . This is urgent. Thank you
Rm 23 no internet connection
4GB- PROJECTOR - On and off
Request to give access for Sheila Andres in ESS-Government Services as per

attached file.
Window license will expire soon
Cashier BA and BM teamviewer ID 1 482 205 617
update of SPR Generator software and support for installation in the branches.
ITSR change projector ( 3BB and Music Class) in the afternoon after class
Forgot personal EPG email password.
the system unit at room 7 keeps on restarting and restarting - does not proceed
to windows.
Kyocera Taskalfa 3252ci Code R-395 - the cable wire is not fixed well. Request is
made for fixing the cable wire as is not pleasant to eyes of visitors.
3BA Calvert -poor internet connection
BM computer cannot print

Branch:tAM1nDate:tDecember 92019nTime:t11:00 to 1:00 pmnDVR Port
No.:tDVR4 Camera 8n
Branch:tAM1nDate:tNovember 182019nTime:t11:00 to 1:00 pmnDVR Port

No.:tDVR4 Camera 8n
1BA- Speaker not working well
1BA- Speaker not working well
Rm 41- speaker not working well
kendal noonan- CPU not working
The operating system of IWB has an error. Thank you.
finger print not readable in the machine (emp. no. 7328 Bellamkonda
Masthanama)
Branch:tMAnDate:t4-Dec-19nTime:t11:00 am till 11:30 AMnDVR Port No.:tNEW

DVR (2ND FLOOR) ncamera No.:t7 AND 8n
Projector keeps on switching on and off kindly check . Thankyou
Projector keeps on freezing kindly check. Thankyou
Connect to the scanner
The LLLAs CPU is not working and the screen monitor is showing rainbow colors
only. The AAs computer is slow and even if its connected to the internet it cannot
load most of the time.
CCTV in one area of the branch is showing black screen.
BA system unit at reception area is very slow. it takes few hours before she can
use her computer .
We would like to request for Shareeka Junaideen Haniffa: FP access (Emp#7368) .
Thank you
No Internet for the Middle REception Area and classrooms.
Projector shutting down- 5BB Class Rm31
FP Access not working for- Moula Bi Shaik: 7273. The machine recognize her FP
but in the Exception Report from Finance all of her days are marked absent.
Cashier and Registrar - Reinstalled printer driver for kyocera 2201 and
reconfigured the scanner setting
Rm 31- projector keeps on turning off
CA - Connect the computer to the AA printer kyocera 2201
Admin Office -BM Reinstalled printer driver for kyocera 2201 and reconfigured
the scanner setting.
ROOM 16 - Reset the USB cable connector for the touchboard Installed IWB
Driver and Softwares Calibrated the touchboard and instruct the teacher for the
usage of the board application.
ROOM 17 - Assembled the computer and speaker
ROOM 2 - Replaced System Unit with VGA Connection Replaced damage HDMI
cable with VGA Cable Installed IWB Board softwares IWB touchboard calibration
Need maintenance for the keyboard an Mouse Holder.
ROOM 15- Relocate the speakers Installed IWB Driver and Software Calibrated
the touchboard and instruct the teacher for the usage of the board application.
Scan and Print Connection BM SSW BA (Done)
No internet start 11am

cannot access INTRANET .
Internet very slow maybe need additional Router especially in the first floor.
URGENT: We have no internet connection. We tried to reset the modem many

times and remove the sim but still no internet. Thank you.
I cannot open the microsoft word in my desktop.
2 IP phone not working
Update the CCTV Monitor base on the actual list.
IWB pen not functioning
employee # 7277-G. Vara Lakshmi is always showing absent in the exemption

report. Please double check her FP Access.
Below is the list of the SA who did not have fingerprint registration yesterday. We
will also file ITSR for this. Thank you. n2287nnNalanee Priyadarshanie
Alpitigenn2385nnDammika Kusumalatha Pattam Peruma
Arachchilagenn3040nnKalu Nekithige Newlinnn4595nnDammika Vimali
Tennakoon Mudiyanselagenn5323nnNirosha Nilmini Welle
Kanamagenn5702nnSureka Priyasamanmalee Hewa Dewa
Dewann5798nnAnusha dilruksi Hetti Archchigenn6537nnSepalika Sudarshani
Sirimannann7073nnChitra Gunaseelann7074nnSuwneetha Kalyani Hipawge
Gedarann7075nnAyhsa Kumahal Ansalnn950nnAsoka Piyadarsane Dissanayake
Modiyanselage
Anusuya Jogi ID number 7022 She have an access of finger print but on her
exception report from payroll No In and Out.
Dear IT May I please request for color printer for Ms. Reshma and me. Thank you
FP for the Nanda Wathie Rathnayaka Mudiyanselage ( ID #7231) is not detected

in the system and still mark absent in the exception. For immediate action please.
Thank you.
To enroll the new staff in the biometric machine. DONE by Mr. Brian.
Room 14 IWB is not functioning when the teacher want to write something it
wouldnt work.
Check the SIM no. of the 4G router in staff accommodations (Salwa Funaitees
Gharnata etc...)
setup and installation of IP Phones for HO users
Setup of IWB CPU and drivers
CCTV Camera Black Screen
CCTV in the reception is not showing on the monitor display
BA computer is not working
All Excel files are locked

Excel files are all locked
RICOH PRINTER MACHINE ( IM- C3000)- Request for fixing the setting of the
printer. Paper with icons or it looks like jejemon are coming out in our printer
even if we dont print anything.
Please check the SSW CPU and add the software of printer for kyocera. Thank you
May we request to to fix the additional rack cabinet. Thank you

computer set up for room 7 and room 6
cctv installation for additional class room (room 16)
Branch:tPS SLMnDate:tDec. 1. 2019nTime:t6:30-9:00 amnDVR Port No.:tDVR1

Camera11n
Request for new IPad ( kayleigh Buck- Year 5Bb English Teacher)
New HK Staff for FP enrollment - Employee ID: 7360
We would like to request to re-install board in the new IWB because it cant be
opened. Also the creative speaker is not yet connected to the system unit. Thank
you.
Ms. Michelle cannot access some website for browsing. Thank you.
Room 7 and 11 touchscreen are not working. The room 7 is OIWB from ASB which
was replaced due to the same concern. Thank you.
CKB NOT YET INSTALLED IN CMS
KITCHEN FOR CCTV INSTALLATION & CMS INSTALLATION
ALL NEW DVRS OF FB ACCOM NOT INSTALLED IN CMS
GARNATA ACCOM DVRS NOT INSTALLED IN CMS
SALWA BLK 11 NOT YET INSTALLED IN CMS
KHALDIYA ACCOM NOT YET INSTALLED IN ONLINE CMS
AM1 DVR4 IS NOT YET INSTALLED IN CMS
PS SALMIYA DVR5 NOT YET INSTALLED IN ONLINE CMS
SD DVR5 IS NOT YET INSTALLED IN CMS
Projector can not connect to the computer. Kindly fix Thank you.
ALL DVRS OF PS SABAH SALEM IS NT YET INSTALLED IN ONLINE CMS

MA DVR3 IS NOT YET INSTALLED IN CMS
JABRIYA DVR1 NOT INSTALLED IN CMS
DVR3 IS NOT ACCESSIBLE IN ONLINE CMS
MB1 DVR1 IS NOT ACCESSIBLE IN ONLINE CMS
Request for fingerprint enroll for 1 HK staff. 7329tGanga Devi MallulatStudent

AssistanttEY13-QB. Thank you
DVR 1 AND DVR2 NOT ACCESSIBLE ON CMS
ASB DVR 567 8 AND 9 NO RECORD ON CMS
DVR 6 789 NO RECORD ON CMS
DVR 2 NOT ACCESSIBLE ONLINE
THE DVR 3 SHOWS NO RECORD ON CMS
DVR 3 not recording
Installation of AVI player in computer. Thank you.
Photocopier change of password
Change location of LCD projector from room 19 to Room 10
no internet connection
Requesting for the installation of Nero Burner in my unit.
Projector is not working kindly check. Thank you.
broken HDMI
Check daily in the morning the Mariam Mall games and others
Setup mariam mall NVQ office internet connection and Yeepee Robot
Swap the copier machine of MaintenanceMandoub with MD office and install on
MaintenanceMandoub users
Ms. Beatly HDMI broken HDMI available in store
Branch:tMAnDate:tNov. 19. 2019nTime:t11:00-2:00 pmnDVR Port No.:tDVR3

Camera 9nDVR Port No.:tDVR3 Camera 2n
"We received an email from one of the CCTV staff she said: ""Please be informed
that Camera11and13 under DVR3 of Abdullah Mubarak1 are showing a black
screen as of today November 27 2019."" Please see the attached file. Thank you"
Kyocera page set up configuration at CashierBA.Thank you
IWB Callibration of Room 18.Thank you
Rm 23- no internet connection
install Microsoft in PC in female staff room
server error when logging in to the call center portal
Kindly create EPG access and fingerprint number of the below new Receptionist in
PS-Salwa (Dima Mahmoud Al-Homsi)nn
rm 17- projector lamp- blurred
NB 1F- Library-set up
DVR 1 is not accessible in online CMS
Mr Appleby computer-no internet connection
nurse girls- very poor internet connection
LIBRARY- no internet connection

BM computer-cannot played cctv record sent by AS
Branch:tPS SLMnDate:tNov. 24. 2019nTime:t12:00-2:00 pmnDVR Port No.:tDVR2

Camera 2n
To adjust the sitting margin on AX.Because the sales order item code is lacking
during printing and to correct my Name in AX Should be single E & L (Richel)
BA computer can not Burn CD Burn to Disc unclickable
The computer screen is all pink bad for the eyes
For checking. Touch screen not working.
NOT working.
Automatic shut down. Now its not working. No power.
Branch:tPS SLMnDate:t25th of NovembernTime:t1 :00 pm to 2:00 pmnDVR Port

No.:t1 Camera 2nDVR Port No.:t3 Camera 11n
Request for assistance to resolve log in failure of Skype ID of HR. Skype ID and
password as as follows: (User Name: epgrecruitment1 PW: KD9NBF) . Thank you
Installation of HDMI cable for IWB for one classroom
Installation of blender software on all ICT lab PC
check network cabling location as padding was installed on the wall
Check CCTV NVR area and its connection for Khaldiya Branch
IWB touchboard issue in ICT lab
NVR recording backup file issue (file is cut)
Check electrical plug for iPads

DVR 6 No display in the monitor
Classroom computer of Y5C not working teacher complained. ASAP PTC today
The maintenance personnel install a CPU holder to room 22 so they removed all
wirings connected to the CPU. The teacher asks the SA to connect it back the SA
suddenly broke it. PFA. Thank you.
Please provide access to make LPO for the below users: n nMs. Vivian Candava
(620) Will make PO and process overseas ordersnMs. Ednalyn Lumocso (1797)
Will make PO and process local ordersn
I.W.B screen frequently shutoff (without someone turn it off ) kindly we request
for your assistance As early as possible Thanking you
AX access issue with HR module
Request for LAN Connection for 3 desktop (ESS Team)
Computer set up for male staff room
Computer set up for female staff room (4 units )
arabic cooridinator computer- not connected to internet
RM 27- no internet connection
Please transfer Ms. Roselle Aguila 6682 FP to FT. Thank you

We have asked Ms. Maggie to upload both of the reports to the site but as I
checked both is just on the PS homepage (https:epg.edu.kwabout-us#primary-
school-section) but not on intranet. With this may I please request you to have
the attached file (BSO Report Salmiya) added onto our Intranet site as well. Thank
you
internet connection ICT AREA
internet connection ICT AREA
DVR-1-Cam#7- First floor at kitchen Camera is not workingBlack screen.It needs

checked.Thank you
Check fingerprint machine connection in EY Salwa PS Salwa bus area MD Office.
IWB projector installation for room 15
MS Office (Word Excel) in Room 7 not working
Set up the IOWB
Update Drivers for CCTV Team Workstation
Installation for CMS and Update CMS @ CCTV Team
Installing network cable @ AS Office for Network Printer
We would like to request to please fix the IWB removed by student please see the
attached file for your reference. Thank you
All fetch me system is not working.
The receptionist Ms.Rawan cannot log in her email . It was resolved by IT team
when sending an email.
Good Morning Please check the connection here in ICT_lab. No Access point
detected. Thank you
Good Morning Please check the connection here in ICT_lab. No Access point
detected. Thank you
Fetch Me Monitor- No display
Teachers PC to be connected to the printer
CPU of room no. 2 has no internet connection and room no. 3 PC is not
connecting to the internet.
no Internet connection- Rm 13 Mr Appleby class- need IT
Internet connection- SW- DONE WITH BRIAN
No internet- Rm 9 & 11
- small view appearance -screen from projector - - we couldnt adjust since there
was no remote for brandless projectors for room 9 15.
needs to install google chrome for room 12 confirmed with Miss Sara.
rearrange network cables in registrar office due to installation of wall padding
This is to request for IT personnel to arrange the DVR cables in our branch. Thank
you.
ZEBRA: ID PRINTER (ERROR)
Fetch me monitor is not working. No signal appears on the screen.
PC for IWB cannot connect in Mobile Hotspot
You tube request for unblock by Ms. Flynn(VP)- 7:30am-2pm for all classrooms
Fetch me system not working.
This request is for the CCTV Team to have their own IP phone and use it when
calling branches.
internet connection-
Detective employee ID 5000 (Marie Kris Angeles) except email
No internet Connection In AAs & LLs Office
Regarding the primary school profiles can you please remove Jayne Singh and
Jane Ballardn
Finance Shared Folder is not working for Miss Sarah Saba. Kindly assist.
Need to back-up all files from my computer to secure data availability to my

replacement as well as email access.
May we please request for AX access for Ms. Samah Al-Khateeb (Employee
Number: 7112). Fields need to access are HR Recruitment Applicants and
Applications.n
Double check all IP phone connectivity on all branches from HO
Recheck and reconfigure all network setup on this branch
Please correct the Email of Ms Ranin Samir Al-Masri - 7321 from

ralnasri@epg.edu.kw to ralmasri@epg.edu.kw. Thank you
Transfer FP of Ms. Ranin Samir Al-Masri - 7321 to MG branch
transfer of one IP phone to other table for the BAs table has been moved.
Branch:tAM1nDate:tNov. 14. 2019nTime:t10:00 AM 4:00 PMnDVR Port

No.:tDVR2 Camera 3n
6410 - Anesia Mohamed cannot log in and out because the FP machine cannot
recognize her FP. Thank you.
Branch:tJABRIYAnDate:t18-Nov-19nTime:t8:00am 1:30 pmnDVR Port No.:t1 Cam :

4n
Branch:tJABRIYAnDate:t18-Nov-19nTime:t8:00am 1:30 pmnDVR Port No.:t4 Cam :

1n
Please be advised that until now KT Branch doesnt have fetch me system. Thank
you.
Internet in the branch is very slow. Teachers are using their own router.
Branch:tPS-Sabah SalemnDate:tNov. 17. 2019nTime:t9:50 10:40 AMnDVR Port

No.:t8 Room 8n
DVR 3 is not recording.
HDMI Cable is broken for Room 19 it needs a replacement. Thank you.
For refilling of toner
Branch:tMAnDate:t5 November 2019nTime:t09:00 AM TO 11:00 AMnDVR Port

No.:t3 Camera : 1 (Reception Area facing BM desk)n
YR Leader laptop cannot connect with school wifi
This to request for IT personnel to check our DVR 2 Cam 9.
Branch:tSDnDate:t17 November 2019nTime:t08:00 AM TO 1PMnDVR Port No.:t5

Camera : TOILET 1 (D UNIT)nDVR Port No.:t5 Camera : TOILET 3 (D UNIT)nDVR
Port No.:t5 Camera : TOILET 4 (D UNIT)n
Requesting to please put SDR on 3737 - Ms. Marian Molinas Agility ASAP.
IWB not working- 4bc (Rm27)
Need for classroom monitor
Creative speakers- 1 bd for checking not loud enough
receptionist computer no internet rm 11 no internet BM cannot access intenet
Install IWB softwarecalibrate touchboard Align printer etc...
Setup of Speaker and Projector for meeting room
Requesting IT to assist in downloading class dojo in teachers ipad.
Request enrollment of fingerprint new hired Student assisstant

No internet- Rm23 ( Ms. Patterson)
Internet in whole branch is slow
Requesting to check the system of 2 computer units of our SSW (problem: Slow
lags) and request to connect in the printer. Thank you so much
FP enrollment for fixing. Marked absent on her attendance in the exception.

Thank you.
The projector is not very bright or clear for students. Could you take a look to see
if it could be better or replace the bulb. Thank you
GPON box no connection showing failed alarm on the status
No internet connection in the LL & AA Office
Request for USB for TV in the reception as checked by IT EPG USB not working
properly
Room 29 the computerIWB cannot connect to the internet
the Fetch Monitors arent working
rm 38- projector problem
PS SLW CCTV Camera Issue- DVR NB11- no record
PS SLW CCTV Camera Issue- DVR OB 3 - no record
Good day Please configure Zora I cant use it because the IP was already changed
and it is looking for a new connection. It was connected to an old WIFI here in ICT
and needed to be connected or reset the robot to access to its own IP. Thank you
Branch:tPS SLWnDate:t7 November 2019nTime:t2:00-6:00PMnDVR Port

No.:t3nCamera:t6 &14n
Requesting IT Staff to please check her PC. Thankyou

Needs to reformat CPU.
Needs to change lamp of IWB Vivitek brand.
Needs to change lamp of IWB Vivitek Brand.
IWB Projector not working
Extra mouse and speaker for room14. Thank you.
HDMI in room 13 is broken. Can you please visit the branch and bring extra if you
have and also wifi antenna at the back of CPU for room 14. I have attached files
for your reference. thank you.
Laptop Miss Dalia for checking
Very weak internet connection and sometimes no internet at all. Teachers are
complaining because they cant use their IWB for classroom activities and IPADs
for their classroom monitor. Thank you.
Our scanner is not connected to our AA PC.
FF-Music Room- projector not working- need IT
Branch:tPS SLMnDate:t6thof NovembernTime:t3:45-4:30 PMnDVR Port

No.:t2nCamera:t11n
Bio metric not working requesting to fix immediately. (Issue done already this
morning with Sir Dennis) Thank you so much
As per Ms. Najlaa the receptionist computer is very slow and hard to be
connected to Internet. Kindly fix. Thank you.
We need speakers for the Centre as well as the update of the settings on the
laptops of presenters. Thank you
rm 39-iwb flickering
Rm 4- projector lamp broken-need replacement

Monitor is not switching On
DVR 11 ( Request for hard drive) as checked by Mr. Dennis
Please transfer her FP here in PS from EYS she will report with us.
Broken Mouse- Rm17 (3Bd) request for replacement
IWB not working in Room 5
CPU not working in Room No.10
Speaker for checking- Rm4

Rm 34- IWB not working broken lamp
Request to install Zebra barcode printer (GC420t) for printing of barcodes
Branch: PS-Sabah Salem nDate: Nov. 3 2019 nTime: 8:30- 9:20 AM nDVR Port No.:
not connected to network as per IT nCamera: 11 &13n
Room 7 - needs new USB cable for IWB. Room 16 - the IWB turns off when idle for
like 3-5 mins and the bulb is showing red light the teacher needs to turn it on
again. Room 17 - new IWB was installed but the teacher still cannot use it
because the computer has no video card reader we need a computer which has
video card. Thank you.
Room 7 - needs new USB cable for IWB. Room 16 - the IWB turns off when idle for
like 3-5 mins and the bulb is showing red light the teacher needs to turn it on
again. Room 17 - new IWB was installed but the teacher still cannot use it
because the computer has no video card reader we need a computer which has
video card. Thank you.
This is to request for IT personnel because we do not have internet connection.

Thank you.
We would like to request for Shanika Madumali Ariyarathna Lanka WiriduwalageS
FP access. (Emp#: 7181). Thank you
Installation of application for three computers. Access for the shared drive.
We would like to request for Rohini Ponnaiahs FP access. (Emp#: 7217). Thank
you
We would like to request for Pitta Lova Durgas FP access. (Old Emp#: 6199 New
Emp#: 7169). Thank you
We would like to request for Soundarya Sarillas FP access. (Old Emp#: 6488 New
Emp#: 7170). Thank you
We would like to request for Nagarajamma Kondanagaris FP access. (Old Emp#:

5103 New Emp#: 7168). Thank you
Keeps turning off red light flashing for lamp
IOWB in room 2 is not properly working. Kindly visit our branch. Thank you.
Branch: PS-Sabah Salem ttttnDate: Nov. 3. 2019 ttttnTime: 8:30- 9:20 AM

ttttnDVR Port No.: not connected to network as per IT ttttnCamera: 4 &amp 5
(Room 1) ttttn
BRANCH: PS SALWAnDATE: OCT 24 2019nDVR : NB 9 (NEW BUILDING) CAM

1nDVR : NB 9 (NEW BUILDING) CAM 2nTIME : 8:30 AM TO 11:10 AMn
Ms Beatleys comp cannot connect to youtube. Kindly fix it. Thank you
This is to request for FP access for the new SAs. Thank you.
Projector lamp needs replacing as projector now turns off after 10 minutes.
Please check DVR #3 NOT working.

Biotmetric always hung and something register absent event we are Present.
Room 1 still not calibrate even checked before.
Room 8 calibrate but touch screen not working
Room 6 not calibrated checked but not fix
Room 9 install more games and not calibrate
For Calibration
Update Fetch Me Groupings
The English classroom Rm#3-Projector power button light blinking cannot be

turned on.Thank you
Dear Sir may we request for the LAN connection in our department. As we are
having fluctuating connection. Thank you so much. please give us a hand at your
most convenient time. Thank you.
Cannot used ipad it says activation locked - requires username and password. Pls
see attached file.
s2316 - cannot print Parents Portal Details in eforms
s2316 - cannot download Daily Voucher Report in eforms
The teacher cant use the tablet because the touchscreen is not working well. The
tablet is forwarded already with co Ms. Mary Anne.
Teacher cant use the IPAD because it keeps on requesting for an apple ID. Kindly
see attached photo below for your reference.
Branch: t AM1nDate: t 27-Oct-19nTime:t 9:20 am to 10:55 amnDVR Port No.:t
DVR 4 Cam 7n
Dear All Kindly resolve internet connection problems in the Central Store as
possible. Thank You.
Dear All Kindly resolve internet connection problems in the Central Store as
possible. Thank You.
Install IWB
May I request to check the camera of Kitchen. DVR 4 camera 2. Display black
screen I the monitor. See attach photo. Thank you
Branch: t AM1nDate: t 27-Oct-19nTime:t 9:20 am to 10:55 amnDVR Port No.:t

DVR 1 Cam 15nt DVR 2 Cam 1n
Branch: t PS-SLWnDate: t 24-Oct-19nTime:t 7:00 am to 10:30 amnDVR Port

No.:tArabic Staff room- DVR 7 Cam 15nt Arabic staff Room- DVR 8 Cam 14n
Transfer of FP 7249tMarjorie Ann De Castro
We have Interntet Connection but it cannot browse other website.
Request to please transfer the FP record of 5524 Leela Sirisha Vegesina to new ID
number - 7184
Projector in Room 11 is moving. screw maybe not tight. Anytime may drop and
dangerous for children.
Projector in Room 8 is moving. screw maybe not tight. Anytime may drop and
dangerous for children.
Branch:tPS SalwanDate:t24-Oct-19nTime :t9:00 am to 10:40 amnDVR :t9 Camera:

1nDVR :t9 Camera: 2n
5664 Judeah Sababan- FP machine cannot does not recognise the fingerprint
May I request for fingerprint enroll for new HK staff. 7284 Ranjini Thangavelu
Thangaraja. Thank you
We would like to request the FP access of 7259-Mallika Dissanayaka Dissanayaka

Mudiyanselage. She did her FP enrollment last October 19 2019 in your office.
Thank you.
Installation of IWB in Room 7
Install CM to Ms. Nour laptop
The whole branch no internet connection.
Branch: AM1nDate: October 27 2019nDVR Port No: 4nCamera: 7nTime: 9:45-

10:55 AMn
Ipad application for CM

Ipad application for CM
may I request to install fetch me program in the branch for better smooth fetch
me. thank you
Please be informed that Ms. Rawan cannot print the online parent portal in
agility. Seeking for your help.
AAs computer is not working. There is no connection in the Location
some files are opening without clicking themcouldnt browse desktop easily
windows often freezing or hanged (note: pls resolve it as early as possible as per
the teacher)
Closing the accounts of resigned staff 3664: Aya Al Rahal 5198t: Crystal Pedidon
Cant Locate the Access point in ICT lab 1 No connection also. Thank you
Cant Locate the Access point in ICT lab 1 No connection also. Thank you
DVR3 Camera 11 FS2 Room 8 Maths
DVR3 Camera 9 FS2 Room 9 Arabic
DVR1 Camera 2 FSL Room1 English

Cant connect to the internet.
Cant connect to the Internet.
The IWB in Room #4 1st floor cant connect in the WiFi even though we tried to
enter the password many times. Please see attached image. Thank you.
When the teacher use the IWB pens to write on the screen marks dont show up
or if they do they dont appear where it should (e.g. She write on the bottom
corner and the marks appear much higher than where she put the pen). Hoping
for your assistance. Thank you.
Request to please check on the OSN of FB Accommodation Floor 1 as it is not

working since last year as advised. OSN - stb ID 1983723780562464 View Card No.
0016061111. Thank you.
Rm 43-USB Port not working
No Internet Year 1Bd- done by Mr. Brian
FP Transfer 7254tNour Elhuda Abbas Mohd Nimer Abedaljawad
Calibrate the pencil of the smartboard.
Please Check the connection here in ICT. Thank you Connected but No
connections since Last Sunday.
Branch:tPS SalwattttttnDate:tOctober 212019ttttttnDVR :t7t Camera:t6ttTime: t

9:50am-10:40amtnDVR :t7t Camera:t7ttTime: t 9:50am-10:40amtnDVR :t3t
Camera:t8ttTime: t10:40 am-12:10 pmtnDVR :t3t Camera:t12ttTime: t12:10 am-
12:30 pmtn
Cannot log in in EPG AX. Requesting to please fix. Thank you.

I have requested a laptop for Nicola Lynn in NVQ Office. It is an urgent matter as
she is using her personal laptop carrying it from home and back every day. Thank
you
Request for FP transfer access of the following staff to QB from JB 6666

Prasannakumari Geetha Bhavan. Thank you
The AA PC monitor is grounded.It needs to be checkedfixed.Thank you
BRANCH: AM1 DATE: OCTOBER 20 2019 TIME : 8:00 AM TO 2:00 PM DVR PORT:
(FS1 ENGLISH RM. 9) (cannot determine the actual dvr& cam am1 is not online)
BM computer unit internet connection issue - Please make immediate action as

this has been relayed to your office long time ago
Installation of Canon Selphy Printer Nero changing Kyocera settings from JPEG to
PDF - Need urgent action please
Branch: tPS-SLW tnDate: 20 October 2019n Time: 1:00pm-2:00pmtnDVR Port

No.: DVR OB 8 Cam 9 (OLD BUILDING)nt DVR NB 9 Cam 7 (NEW BUILDING)n
Branch: t PS-SLW tnDate:t 20 October 2019nTime: 1:00pm-2:00pmttnDVR Port

No.:tDVR 8 Cam 9nt DVR 9 Cam 7n
For checking. Telephone network disconnected.
For Installation of PHOTOSHOP (AAs computer). You can use this team viewer.
Please see attached fies. Thank you
CPU mouse speakers and keyboard were dropped off on desk 3 weeks ago
without being setup by IT team. . Missing cords to attempt to set up by myself.
Can someone please complete the setup. Thanks.
I recently bought a new laptop and wanted to know if I could get a copy of
Microsoft office (word powerpoint and excel) on it. this would be extremely
helpful and beneficial to my work
nurse for boys computer-not working
Rm 48- no internet connection
Hi Sir would like to have connection with the scanner Ricoh IM C300 as I was
having a lot of documents for scanning and my work is pending due to this.I really
need to have scanned documents for forwarding to the NBK and to the Medical
Insurance as well.. Would really appreciate if you could assist as soon as possible.
Thank you.
Installation of CPU to IWB first floor at Room #17 FS2 Arabis class
(Ms.Hanaa).Thank you
NB GF Rm 38- no internet
No Internet ( New Building Room 49 Farah Burma )
Branch: ttPS SLWttnDate: tt14-Oct-19ttnTimet t2:30 TO4:30 PMtttnDVR .:

NB12ttnCamera:tt 4&8ttn
Requesting for additional scanner for HR due to high volume of documents need
to scan and upload in AX. Thank you
For your assistance. Thank you
DVR 10 DVR11 & DVR12 are not accessible in online CMS as of today 17th day of
October 2019.
As per BM line is not fine as it disconnects when someone is calling. Thank you.
Installation of Interactive games (Room3)

Not working
CCTV Label
Please help me to access my AX Account. My username im using is : ldimaano

pw : EpgAX@123 but now I cannot access this.
Kindly assist us regarding the internet problem here in the branch.
No internet connection -ICT Room- Done by Mr. Brian
BRANCH : JABRIYAttnDATE :OCTOBER 10 2019ttnDVR: 1tCAM: 9tTIME: 8:00-9:10

AMnDVR :1tCAM:12tTIME: 9:10-9:55 AMn
There is no sound when the teacher is using the IWB in her classroom (RM 17).
Thank you
whole branch no internet connection
FP Access of -6603-RUWAIDA ALI- having problem- need IT to register her other

fingers
Fetch Me System not working
IT Staff Assistance for Parents Teaching Evening- for preparations of projectors in

the class.
We would like to request to please fix the internet here in our branch Even if we
connect our own internet still showing not connected. Please fix it asap so that
we can finish all the pending works we have. Thank you
Fetch me system set-up. Thank you.
Fix Scanner connection. Too slow
Yesterday I left my laptop at HO Ms Jade arranged for the Virus update to be

installed however it failed to install.I have tried again but it failed.
As per email of Ms Narin to IT her computer closes by itself. Thank you.
6730 Juna Waiba - FP machine cannot recognise the fingerprint of the mentioned
staff
URGENT: The monitor in the computer of our AA shows black screen only.
Requesting to fix it as soon as possible. Thank you.
Room#18-IWB Calibration in English classroom Ms.Zenobia.Thank you very much
GF Rm 34- projector is shutting down every now and then- need IT
KB: Desktop problem: cannot open
Good Day I would like to follow up my request. 32 headset for the Pupils. Thank
you
My computer box is making non stop noises.
FP enrollment to new staff. Thank you.
Kyocera Printer can not connect to the computer in the printing area. Kindly
check. Thank you.
We would like to request for our cctv camera for adjustment only.
OB DVR 7nOB DVR 8nOB DVR 9nNB DVR 10nNB DVR 11nNB DVR 12
FP Access of Princess Carticano -ID number 5286
Branch: t PS SLWttnDate: t 3-Oct-19ttnTimet 12:00-12:45 PMttnDVR Port &

Camera No.:t7ttnCamera:t football areattn
Re-enrolling of fingerprints for the Assistant Tummal Sailaja. (Cant access her
fingerprints)
Branch: tAM1ttnDate: t9-Oct-19ttnTimet 9:10-9:55 AMttnDVR Port

No.:t2ttnCamera:t1ttn
Date:t9-Oct-19nTime:t1:20-1:40 PMnDVR Port No.:DVR OB 8 nCam No.:t10ntn
May we request for an IT Staff to check the projector of Room 19 (FS2 Arabic F
Unit) . As per Teacher the projector overheated and smells smoke after.
Good daynCan you help us with our SDR which I created today the student issues
cannot be seen when I send it to my branch coordinator.nnHere is the reference
no. SDR-28166 .nnHoping for your immediate action.
Codex problem unable to view the CCTV Review.
Room 7 no internet connection they will not be able to use their IWB.
DVR 11 ( Cam 2 & 4) - Not available online already checked by IT and needs to be
checked by CCTV maintenance
Ipad cvant be open and needing Apple adress code enable to access .
Speakers pluag was broken .
camera 8 in DVR 1camera 10 in DVR2camera 2 in DVR 3-currently showing a black

screen
Please install the finger print machine in GT for the staff.
The iPad sent back to head office for maintenance as per the Learning Leader Ms.
Rochelle Tourish she always experienced that her iPad always asked for apple
user Id and password Please see her iPads error . Thank you
I cannot log in to ESS. I enter my user and password and the page simply reloads.
Branch: tPS-SLWnDate: t07 October 2019 nTimett7:40am- 9:00am & 12:45noon-

1:30pmnDVR:ttDVR OB 8 nCamera:ttCam 9 & 10n
Request for enrolling fingerprint for the new hk staff. 7241 Melanie Rapista
We would like to request a technician to check fix the connection issues (PC to
Printer). BM BA and SSWs PC not connected with the printer. Thank you.
FP Access for Ms. Yadith Quintana ID number 6877 and Ms. Debian Gordon ID
number 5918
Check FingerPrint of mentioned staff as she cannot access FP here in FB.
Please be informed that IPADS can not connect to the internet. Thank you.
AX Error in creating Sales order
Printer still unable to Print and Scan. Printer in Reception Area - use by Cashier BA
& BM
PS-SLM school IPAD was being use yesterday by KS2 Year 5B in two period first no
internet and 3 period no internet again . Today hopefully will be ok but still
struggling for on and off internet . Request for Internet connection automatically
where the IPADs location in first and ground floor can easily catch in different
access of intenet . ASAP teachers complaining for this problem.
KB:Please check DVR 2 Camera 3 and 10 (Black screen)
we cannot print the voucher from agility
Ipad for new teacher Ms.Czarelle Ong ID number 7189 -Specialist - FS2
Ipad Activation Lock for math teacher she cant used it after she restart the unit.
She does not not have a steady internet connection in her classroom since there
was a fluctuation of electricity last week.
Would you please reset Ms Dina Enbeh EPG email because she is having trouble
accessing it. She needs it for the lesson planning and other things.
Please be informed that our Internet connection has been on and off since last
week. ( There had been a fluctuation also of our electricity). Kindly fix these as we
need to have internet connection in our classrooms. Thank you.
7209tSharedtRosemarie Pagcaliugan MontalestStudent AssistanttEY09-AH
Rm 49- Farah Burma - projector and oiwb - not working
Fixed by Sir Brian Eballa
We would like to request for your immediate assistance as the internet in our
branch really affect our daily transactions. Everyday it always turns on and off.
Good day I would like to ask extra 4 chargers for Lenovo laptops (Big laptops:
Rectangular shapes) Thank you
Please block youtube and other sites like: friv.com Thank you so much
Dear Sir nnGood morningnnSir I would like to inform you that the kids will use the
following links below and it is included in their topic. Please unblocked the
following sites so the kids could use it. These are the topics for the year 4 and
5.nnThank you so much for your immediate
response.nnhttps:scratch.mit.eduprojectseditor nhttp:jumpto.ccscratch-new nn
I have no access on Cashiers Dashboard (Student Balance and fees)
Access to print the Parent Portal on Agility

Branch: PS SLMnDate:Sept. 052019nTime:1:45-2:15nDVR Port No.: 2nCamera: 10
Transferring of IWB & Projector SET from ROOM#17 to ROOM#2.
Need to Replace Projector Bracket Equipments from ROOM 18 .
Need to Replace Projector Bracket.
MA Shared is not accessible for all today. Need immediate assistance
Projector Not Working
May I know the password of the CCTV admin or one IT may come to the branch
and adjust the time. Because the AS team want to adjust the time of the CCTV.
thank you
Branch: Sabah SalemnDate: October 1 nTime: 10:40 - 11:30amnDVR Port No.:

DVR not yet connected to Network as per ITnCamera: 4 & 5 Room 1
arabic coordinator computer- not connected to printer-need IT- DONE BY BRIAN
Branch: Sabah SalemnDate: September 30 2019 nTime: 8:30 - 9:00am nDVR Port
No.: DVR not yet connected to Network as per ITnCamera: 4 & 5 Room 1
Caitlin Theunissen : File retrieval in Drive file name (Week 5 Lesson Plans and
resources)
Rm 34 computer not working- need IT- DONE WITH BRIAN
Additional CCTV request for installation- bus area door as per Mr. Bassam
It was reported by the CCTV team that the DVR 2 is not accessible online. Ive to
tried to check and fixed it but still the same. The mouse is keep on blinking fast
not like the other mouse. Please see attachment.
FP access - Math Teacher- Khawla Tayseer Hamad
My internet is off again. I use google drive as my storage for all my resources and
cannot access anything.
FP enrollment for 2 new HK staff. Thank you.
Please see picture. The children can not see the white board.
error in eform- not adding new item- need IT
Finger print registration for newly hired teacher Esraa Hasan Husein Abu Baqi
6953 in WB
The projector suddenly turns off while the teacher is using it during class. The red
light (for the LAMP) keeps on blinking. then the teacher will have to turn it on
again. Thank you.
As per advice by the AS team to adjust the time on our DVR here in surra.
VIDEO REQUEST BRANCH: PS SALWA DATE: OCTOBER 01 2019 TIME:2:17 PM TO

2:50 PM n DVR: NB9 CAM 9
FP Machine displays incorrect time. Kindly fix. Thank you.
FP access of Ms. Sakinah Dalwai ID no. 6905.
VIDEO REQUEST Branch: Sabah SalemnDate: September 29 2019 nTime: 1:15 PM

- 2:00PM DVR Port No.: DVR not yet connected to Network as per ITnCamera: 9
Room 5
We would like to request a video from Branch: Sabah SalemnDate: September 29

2019 nTime: 1:15 - 2:00am DVR Port No.: DVR not yet connected to Network as
per ITnCamera: 9 Room 5
ROOM 26- IWB not interactive
ROOM 21-IWB not interactive
ROOM 23-IWB not working

ROOM 15-IWB not working
Installation for the Vice President Computer. No available extension wire.
Caitlin Theunissen : File retrieval in Drive file name (Week 5 Lesson Plans and
resources)
New desktop monitor for display of newly installed CCTV cameras. Thank you.
FP login of Ms. Hannah Corner4979
No internet for both Admin Areas. Kindly resolve. Thanks.
I am trying to submit my sick leave request on ESS but it has the incorrect branch
information for me. I cannot change it myself. It says EY-11 AM2 but I am EY-15
MA now.
CPU suddenly shutdown while scanning.
Identify the DVR Port No. in the branch t n
The DVR 1 is not working even if it is already restarted and The lights in DVR is
continue blinking.
DVR Label updating and monitors check up
Need to fix the projector problem in 2C classroom. ASAP for teacher use.
landline phone in the middle reception need to change the cable always on and
off . Need ASAP cant transfer call in the middle reception AA Principal & Bus
incharge.
Installation of Team Viewer
FP enrolment for new CKB staff
cctv-DVR 10 DVR 11 & DVR 12 are not accessible in online CMS as of today 29th
of September 2019.
We would like to request for AGILITY access of Kris Abigail Bolon with employee
number 6701 for EY Salwa. Thank you
Hi I need the updated Microsoft Office on my class computer as lots of my lessons

etc wont open on the computer as they were made using the updated Office. The
class computer currently has Microsoft 2007. I need this updated ASAP as Im
struggling to teach and open documents. Thanks. Kayleigh.
Micro SD for reformat
Our internet connection is not stable. Thank you.
CCTV Camera Issue - DVR 6 is not accessible online.
Printer still unable to Print and Scan.
Please be informed that we dont have internet in the Admin Area at the moment.
Thank you.
My Maths adobe flash player- not available in Kuwait as per Ms. Rhei Ligue sent
concern to IT Dept
7166 Balu Vijayalakshmi 7176 Nallamsetty Sandhya 7203 Vijaya Lakshmi Mallam
7202 Sumathi Uggu
We would like to request a video footage Branch: PS SALMIYA Date: September

24 2019 DVR: 1 CAM: 13 Time: 1:00 pm to 2:00 pm.
i computer not working and no internet connection the wo computer. ASAP

arabic & islamic staff complaining .
Two staff computers not working . All staff computer no internet in second floor .
ASAP as per Principal instruction.
DVR 1 not recording

Request to fix the following: Desktop format. Reset Intranet password. ID Printer
and anti-Virus.
Parents Portal - Printing Section
Projector lamp not working and also the speakers on the computer not working.
FP Access for Czarelle Onag ID Number 7189
projector is not working
FP Access of 6960 -Safaa AlMahmoudnShe have no FP access since her first day.
We requested for this many times also. Thank you and have a good day.
May we please ask for you assistance to fix wifi connection in the branch. We
havent had connection since this morning. Thank you and have a good day.
BM computer unit has no internet - Seeking for immediate assistance
BM account cant access agility cancellation
Requesting to reset the email add pass word of Ms. Rola Nasralaah Al Sayed
(ralsayed@epg.edu.kw).Thank You
May we request your assistance to check and fix the IPAD of all Teachers to turn
off the icloud photo sharing storage. One of the Teachers complain that all her
photos in her device were deleted. Thanks
IWB Calibration for the following classrooms - Rm. 1 ( Basement) Rm. 11 and 12 -
1st Floor
"Ms. Eva Apilado (eapilado@epg.edu.kw) forgot her email password. Email
mentioned is still open on her Gmail phone app however she can no longer access
Google Drive Classrooms etc as it asks for her password. She tried to reset it and
it is stating to ""contact admin domain for help"". Please Advise."
My iPad keeps showing the pop-up your iCloud account has recently been used
on a new device. I click okay but the pop-up shows up again immediately after. It
does this countless times and it is impossible to do anything else on the iPad until
I turn it off and on again. Then it functions normally for a few hours but inevitably
it happens again. In addition it must be syncing with another device because
someone elses photos keep showing up in my Album and mine are gone.
Internet Connection and Printer access
Requesting to create Email for Mohamed Usanar Mohamed Aswar (id# 6397).
ASAP pleasen
No internet ( Old Building- 1st floor ) internet connection is poor. Teacher is using
his personal wifi. Needs to check for workshop later.
Cant connect to the internet.
IT Assistance for workshop ( Monday & Wednesday) nClassrooms for workshop

:nSept 23 ( Monday)nRoom#9 10 19 & 25nnSeptember 25 ( Wednesday)n
Room#9 1013 17 18 19 & 25.
Transfer of hardware and connections to the new admin office.
CANON Printer Not working

ESS cannot access ( Mr. Raymond Sullivan)-3219- service not available
ESS cannot access ( Mr. Raymond Sullivan)-5896- service not available
Installation of printer access for Nurses PC. Thank you.
Fp Access of Mareena Mohammad Sareef - EMP ID 7195
May I request the following staff to have fingerprint access in PS Salwa for the
weekend club. 5747tGrace Malani Mahaguru Bandarage 5748tSusilawathie
Menike Dissanayaka Mudiyanselage 6027tMallika Kumari Malwala Arachchige
2025tShafiunnisa Mohamed Ali Garinnnn
DVR Camera Not Working
ESS in not working and has not allowed me to log in all weekend. I am unable to
submit or approve any fingerprint amendments.
This is to request for IT support to check my computers windows software. Thank

you.
FP access is not correct. Enrolled last Sept 14 at Salwa with this Name and
Employee number (7067 - Moulen S. Dading) However when she tried it in our
branch it appears with different name and employee number. Please see
attachment for your reference.nThank you n
The Fetch me system was just working for a while after the IT came and fixed it.
Please sent another IT tech to fixed it again.Thank you
Unable to Print in Reception Area Printer
FP Enrollment- New SAs

Ms. Kara Lyn Rumusod 6755 can not process or send the staffs FP amendment
request until this day for the exception report .
finalize SETUP such as cabling management calibrating and test of IWB.
install printer to BA computer connected to 1st floor photocopier
Monitor displays yellow and green color. Fixed already by Sir Brian. Thank you
Requesting for additional access point at theater for the new rooms.
The monitor is not showing anything but glitch on LL LA computer .
Kyocera printer place AALLs Office needs to be checkedfixed.The printed and

photocopied documents turn messy because of scuttered ink on it.Theres
something wrong with printer ink.Thank you very much
Kyocera printer place AALLs Office needs to be checkedfixed.The printed and

photocopied documents turn messy because of scuttered ink on it.Theres
something wrong with printer ink.Thank you very much
Dvr 1 still shows a blank screen online
camera 10 in DVR 2 and camera 2 in DVR 3 are currently showing a black screen
Request to fix the following: Desktop experiencing Blue Screen. Reset Intranet
password. Please see attached dox.
Office of BM and SSW will transfer in BA Area.
IWB Speaker CPUKeyboardmouset2nd Floor - Rm 20n
access in creating parent portal.

IWB Speaker CPUKeyboardmouset2nd Floor - Rm. 18n
IWB Speakert2nd Floor - Rm. 17n
Installation of Access point at Basement for classroom with IWB-FS1

English.Thank you very much
We would like to request to please fix the IWB in english room. Thank you
"This is to request for IT personnel to check the BA computer because it says ""
failure configuring windows update"" and also our internet. Thank you."
No internet connection all rooms- Ground floor new building
7148tSreedevi Anangin7149tAmbalangoda Siranin7175tMallu Danalakshmi

Ganda Changaln7173tKamala Tadivalasan7174tAnandan
Mangaleswaryn7092tVelmurugu Jeyamalarn
Set up of 2 computer units for teachers use. Thank you.
Extra Projector. (No available projector in any event)
AX Dynamics PR Error
Fetch Me Monitor Not Working
OIWB CPU Not Working. Requesting to please fix asap.
Installation of Latest Version of Visio - Urgent please as we are updating OPS

process flows and I am unable to open visio files. Thank you.
Requesting your assistance to retrieve the lost file. It was cut in canon camera
and pasted to the USB. But the file wasnt found in the USB. Requesting for your
help please. Thank you.
Dear All Currently Im reporting in the central store. I need to transfer my pc from
finance to the central store. Please process the request soon as possible. Thank
you.
May I request for the fingerprint access of the following HK staff. 7172tInee
Lacorte 7140tJocelyn Luena 7171tShaik Bashiroon Saheb. Thank younnn
FP - Access in FB - 6672 - Alexandra Delgadillo
We do not have Internet at the moment. Kindly check Thank you.
Request to please send IT Personnel to check on the CCTV Camera in FB Villa. As

reported CCTVs are not working last night. Thank you.
Dear AllnnGood MorningnRequesting your kind assistance to please check Upload

button under my AGILITY account s2615. I have been trying to create a Student
Cancellation I need to upload several documents but failed to do so as its
notuploading. nYour kind assistance is highly appreciated.Thankyou.
rm 31- check projector lamp as its not working
Poor internet connection- Mr. Tyler (Room 17) teacher is complaining
Room 17 PC has no power. Need to be fix before the PIE today. Thank you
Computer is not turning in.

Installed printers were removed. Requesting to set up printer again. Thank you
Please send personnel to check and fix OSN in Salwa Blk 10 St 9 Bldg A319 1F Flat
12 to check TV signal of Ms. Barbara De Bruin. Thank you.
We would like to request to please help us to connect the internet to all our
printer and cctv as well. Thank you
Please be informed that the finance shared was not available again I need the
payroll files to see the details of staffs for medicalnbk purposes. Thank you.
FP access Ms. Nisreen Mohammad Salem Al Najjar Employee No. 6938 here in
surra
Files gone in new version. Urgent.
new building- new internet connection
DVR 3 is not accessible in online CMS
Dear IT I would like to request for the Fingerprint access of the following teachers
in the branch. Nujoud Alsarabi - 3780 Safaa Almahmoud - 6960 Fethiyah Alwees-
6016 Josie Solidum - 7105 Maria Maila S. Coral - 6108 Miledy Dingcong- 5101. I
am looking forward for your immediate action. Thank you.
we would like to request to please put 1 IWB here in our branch. Thank you
Requesting IT to check the computer of Islamic Coordinator. Thank you
AX not working. Thank you.
FP Enrollment of New staff . Thank you.
DVRs not accessible as per CCTV Team - Request foe check-up
requesting IT to connect the librarian computer to the printer. Thank you

FP issue ( Ruwaida HajAli- 6003) she cannot affix her FP regularly due to her
damaged fingerprint.
She cannot access her fingerprint regularly due to her fingerprint. Shes saying
that she is diabetic and this is the reason.
We would like to request to please help us to fix the manual pull down projector
for us to use it this coming event. Thank you so much
We would like to request to please fix the CPU hard disk damaged in A.As office
computer we have in our branch. Please see the attached file for your reference
Looking forward for the positive response. Thank you so much.
We would like to request to please fix the projector here in our branch not
working properly still on and off. Thank you so much.
We would like to request to please fix the internet connection issue. Thank you
DVR 5 is not accesible in CMS camera
Problem about student cancellation we cant upload all scanned documents.
Transferring of Projector & IWB from room 18 to room 4.
INTERNET WIRING(CABLE) EXTENSION TO ROOM 8
Requesting to transfer of IWB from Room 15 to Room 4 due to movement of

classroom as per ASMs advice. Thank you
No internet Connection PC is Slow always hanging.
Requesting for access in Shared Folder (Recycle bin).
Calibration of transferred IWB

Unable to Scan
As per the branch admin. Before said that the processing unit is broken and can
not connect at brach internet so she can not use the IWB For her lessons the
classroom is used by our LL Ms. Rachelle tourish .
Classroom room 1519 and SSW computer have broken and old extensions
Requesting for nee one they will use it for IWB for classrooms and SSW is for
Fetch me
Newly hired teachers oass and transfered teachers to Abu Fatira intill now tehy
do not have access in FP in our biometrix .
CCTV DVRs not accessible online CMS.
Refilling of toner for Kyocera Printer.
Refilling of toner for Kyocera Printer.
Requesting IT to transfer FP of the below staff: n7101tRose Ann

Enajen7100tBessie Druecon7102tJoe Ann Garcian
Request for email- Barihan Mahmoud Mustafa Ayashrah
Request for email- Barihan Mahmoud Mustafa Ayashrah
Request for FP- Barihan Mahmoud Mustafa Ayashrah
Please give FP access to the new H.K staff namely: Name.SamPoornamma Katta
(I.D.6994) AND Name: Herath Mudiyanselage( I.D6995). Thank You
Wrong DVR timing. Requesting to please fix. Thank you.
DVR 1 not working online. Please check. Thank you.

AS PRINTER CONNECTION
error of apple id always pop up
I cannot log in to my EPG email with the default password (mail@epgedukw).
FP transfer of Ms. Reham 330 from PS Salmiya to Sabah
Kindly enroll in the FP machine her NEW EMPLOYEE NUMBER: 6402. Thank you
My desktop restarts randomly with an error message WHEA: Uncorrectable Error.

This issue happened few months ago after the installation of this desktop and it is
still not yet resolved until now. Thank you.
Request to please send IT Personnel to check and fix Internet connection in Villas
1 & 3. Thank you.
The iwb in my room is calibrated but it keeps clicking in the top left corner on its
own constantly and I do not know why
"Add ""Assign Group"" on my eForm account. "
Maths class IWB is not working. CPU also needs to be transferred near the IWB.
IWB not working. The IWB Projector of the English class needs to be attached.
Requesting to please fix the LL computers because its not printing and no kyocera
for scan.Aalso kindly update the CA computer windowsoffice. Thank you.
Dear IT May I please request for a laptop mouse and bag It was not included in
the given issued laptop. Thank you so much.
Reinstall photoshop
There are a number of staff in MS still waiting for their fingerprints to be
transferred to MS branch and also new staff to EPG need their fingerprints on the
system for payroll reasonings.
IWB-not working
IWB-not working
IWB-not working
IWB-not working
IWB-not working
IWB-not working
IWB-not working
5 teachers-Ipads charger not working
Network Cabinet Transfer
For the Installation of LA IWB and Projector in room 16.
Dear IT May I please request for a laptop mouse It was not included in the given
issued laptop. Thank you so much.
MK staff FP access
May we request for the new cheque printer to be installed to the computer of
Ms. Lady Sheen. She is currently using the printer of Ms. Angeline. Thank you.
May we request staff to check and fix the projector. Showing black screen only
upon turning on.
PC is EXTREMELY slow and often unresponsive or crashes if their is 1 or more

programmes being used. Assistance needed.
Remote control does not work. Can only turn on whiteboard. All other buttons
and functions do not work.
Branch : PS SalmiyanDate: September 8 2019nDVR 4 CAM 1 - 7:00 AM TO 2:30

PMnDVR4 CAM 2- 7:00 AM TO 2:30 PMnDVR4 CAM 3 - 7:00 AM TO 2:30
PMnDVR4 CAM 4- 7:00 AM TO 2:30 PM

There is no internet in the branch at the moment.
FS2 not working Fetch me monitor
FS1 not working Fetch me monitor
May I request to do the finger print of the following NEW staff. Thank you
7093tJennifer Sanzhezn7051tDecita Aguilarn7085tZenaida Kalipan7052tRouella
Gaabinn7050tPrescila Agnabon
Kindly connect photocopiers computer to Kyocera Printer. Thank you.
Clinic Attendant dont have Intranet access. She cannot log in using her email to
intranet. Her name is Marilou Dorado Gillaco (EMP ID -445). She has to have
access for MTSR ITSR and STR.Thank you
Set Science Lab computer ready for science class .ASAP
Fetch Me system is not working .
We are requesting to fix our one Staff Teacher finger print. Her full name is Dalma
Nagy-Gyor Emp. ID 4841. She is in Al Salam before.
FP access for Ms. Hannah Weetman ID no. 5915
Room 16 and 17 IWB is not working.

the biometric machine has stop. kindly change the timings.
Nurse phone- to be fixed Sim PUK
Requesting to reset the email add password of Ms.Rola Nasralaah Al Sayed

(ralsayed@epg.edu.kw).Thank You
Requesting you to please make an email loop for PS Salwa. Please see sheet 2 in
the attached file. Thank you
Rm 23- Computer for checking problem with software
Speaker not working-Room 51 for checking
FP access of new staff
PC Monitor not working- RM51
Kindly set up computer beside Branch Manager to be used by a staff from SLO.
Thank you.
We want to connect the pc from our clinic to be connected to our printer.
We would like to request to please fix the CPU hard disk damaged in A.As office
computer we have in our branch. Please see the attached file for your reference.
Thank you
We would like to request to please fix the screen monitor here in our branch used
by Academic Admin not working properly. See the attached photo for your
reference. Thank you
Requesting FP transfer of Ms Abigail Monleon: 7044. Thank you
Cashier PC no internet. Its connected through wire not wifi.
Check all projector in the branch rooms 2 9 1011 13 & 14.
IWB not properly working in room 14
IWB not properly working in room 9.

finger print access of our new staff named:Marina Kajagian (EMP ID-6865) and
Joumana Al Sayed (Emp.ID-6961).
Kindly transfer my branch assignment in the system (MICROEFORMS) from FN to

PS Salmiya as we need it for SDR. Thank you. n Shamayne Natividad (4384)
Kindly provide the ff FP Access to PS Salmiya: 6890tArthur Westn5932tDonika

Beasonn5910tJennifer Light-Hookn6922tDanielle Shambleyn5921tJames
Hainsworthn6880tFara Rousann5942tJack Fitzgeraldn6878tAnastachia
Adamsn5911tJoseph Greenn6913tDanielle Heathn6895tJonathan
Geyern6915tKayleigh Houlsbyn7043tGelyn FrancisconThank you.
No Internet all over the branch already 2 days.
BA computer is not working. not turning ON and there is a beep sound.
3 sets of PC for Male staff room
3 sets of PC for female staff room
We would like to request to please fix the internet connection we have here in
our branch. Thank you
PC for Ms. Alia ( Arabic Coordinator)- additional staff for this AY
Extra PC for Arabic staff Room ( 4 sets )
PC of Ms. Glaiza (AA) cannot print for checking
We would like to request to please fix the DVRs we have her in our branch
because its not accessible online. Thank you.
We would like to request a video Branch: AM1 DATE: SEPTEMBER 4 2019 TIME:
11:30 AM TO 12:30 PM DVR: 2 CAMERA: 5
FP Access for REEM ESSAM AL NASSAR Employee ID: 6973
FP Access for HANEEN KHALED ABDULREHMAN Employee ID: 6934
RM 51-2nd floor ( Smart IWB ) busted lamp -Vivitek
KYOCERA Canon Printer needs to be clean.
May I request for the finger print access of Ms. Shatha Alomar employee ID 6031.
Thank you
User s3839 cannot login using the default password. was able to login around 10
am. Please advise. Thank you.
Requesting for HR shared drive access inside AX. Thanks
SDR submission of Miss Mona ( 414 ) still her account with Ms. Tracy Deane
please give option to change it with Mr. Raymond and Ms. Una Flynn.
Request FP Access below the Name of staff:nBalu VijayalakshminCheedarla

PriyankanBaddela Kalyani nGobbilla Nagamanin
Requesting IT to transfer the FP of Hadeel Mohammad Shaher: 3446 in PS Salwa.

Thank you.n
Requesting to transfer her FP access from MK to EY Salwa. Thank you
Good day We would like to request the following video footage.nBranch: Blue
Building nLocation: Entrance Bus Area (main door inside)nDate: August 24 2019
August 25 2019 August 26 2019nTime : 1 pm to 5 pm
FP Machine not working.

May we request for an IT Staff who can check and fix IWB showing black screen
after 5-10mins. Lamp indicator in the projector is flashing. Tried to restart the
projector and PC but nothing happen.
We would like to request for toner HP laserjet 85A. Model HP Laser Jet P1102
I cannot access my account in agility to file school SDR for your kind assistance
AX not working( please fix). thank you
Checking of IWBs in every room
Fingerprint not working in the machine. Please fix urgent. Thank youn1.
Sutharshani Rajasingam ( ID # 6638)n2. Reeta Shereen Ranasinghe (ID # 6645)
Seeking for your assistance in checking the attached AX error. It seems that Im
not authorized to access the Salary Certificate report. Thanks
Fingerprint Enrollment of New Staff
Selphy Canon Printer is not working.
Requesting FP Access in PS SAlwa for - 6729 - Dawa Yangchen Grangden
PC that is used in Room 39 keeps on shutting down once opened. Kindly check
whats wrong with it. Thank you.
Kindly provide FP Access of the following employees to PS Salmiya:nSara Zaidan-

6976nMai Salah AlGhazali- 6972nLindiwe Glenda Radebe- 3824n
She was transferred from PS Salmiya she cannot register her FP here in PS SLW
No sound coming out of speakers

Request of FP access of Ms. Bianca Darlene Marinus ID no. 3128 in SR branch.
Thank you .
I cant do the Clock-in and Clock -out in EY19-SA.
Finger Print Machine is not working.
The OIWB isnt connecting to the CPU . It is not showing anything .
DVR OB 9 - not accessible online
DVR SWIMMING POOL AREA - not accessible online
DVR NB 9 - not accessible in online cms
IWB cant connect to internet.
DVR OB 4 Camera 16 - Garbled image shows a black screen
CCTV Concern- DVR NB 12 Camera 2 - Black Screen
To whom it my concern.nI cant do my fingerprint clock-in and clock-out in my

new branch. Can you please transfer my data from PS Salwa to EY19 -SA.nnThank
you in advance.n

you in advance.n

you in advance.n
you in advance.n
We would like to request to check the CPU of the Clinic Attendant at room 4.
Thank you.
Pls see attach file. As noted have a command that we cannot fix it. Thank u so
much.
Is there a way to disable the uploading of Photographs to the Icloud on the Ipads.
Everyones photos are merging together causing problems for Teachers identifying
the pictures they took.
HDMI for Arabic teacher at room 10.
Request Keyboard and Mouse for Arabic Teacher at Room 10
Teacher cannot connect the wifi to her IWB. She also cannot type on her
Microsoft word.
projector installation for the new IWB at RM. 10
DVR CAM 13671314 the monitor shows black screen onlyneed to checkfix
immediately as per Central .
Sassoon font is needed on computer to create worksheets. If someone can please

install.
We would like to request to check the IWB of EYS room 19 first floor. Thank you.
WiFi Adapter for 5 CPU.
Hi Can you please link up the printer to my laptop. Thanks
FP enrolment for the new HK staff : 6985 - Ruby Linda Galvan Glovion6984 -
Michelle Aragon Sabellan
Installation of OIWB. Thank you

FP Access - MS All Teachers
FP Access of Ms. Angelica Amanda Da Silva Andrade of AM2. ID number.6596
Installation of OIWB. Thank you
Printer not installed
Room 10 computer is not working.
room 9 computer is not working.
Hanan Mostafa 4899 ( FP not working) for fixing reported to IT - Old staff
May I request for the finger print access of the following staff. Thank you
Personnel numbertWorkertn3161tAbir Al Chaar AlShaartEY13-
QBn4852tVeronique Sibrena Rex RextEY13-QBn4933tAngelica Vela Daniella
CastanedatEY13-QBn5903tCharmaine Ronelle JacktEY13-QBn5940tTeresa Ewa
SyczuktEY13-QBn6937tRita Yousef Hasan AlHershtEY13-QB
My interactive whiteboard is not connecting to the PC in the classroom. It may

need a new cable.
Branch transfer of Ms Rana El Sabe EP Oussama Mourad 1868 Ms Katia Kobeissi

2461 and Ms Hanadi Faisal Nezher AlMaliki 5229 to Mesayel
This is to request for your assistance in checking our wireless phone because it
just stop working. Thank you.
reception printer is not printing

Request branch transfer of Ms Zahrah Jaafar -4928 from Surra to Mesayel .
We would like to request the CCTV video of PS SALWA DVR NEWBUILDING 9

CAMERA 1 and DVR NEWBUILDING 9 CAMERA 2 AUGUST 282019 TIME: 2-5PM.
Set-up of 4 new IOWBs.
Request for access to registrars dashboard. Thank you.
No FP to the 7 newly hired SAs. Thank you
DescriptionI have no internet and when I do it is very weak and intermittent. I

cannot use it on my PC Laptop Cellphone or tablet forcing me to only be able to
work in other classrooms. This is very importantnnn
Due tk my internet not working I cannot resume my work offline on my laptop.

Please can it be installed for resumption
I have no internet and when I do it is very weak and intermittent. I cannot use it
on my PC Laptop Cellphone or tablet forcing me to only be able to work in other
classrooms. This is very important
Installation of Projector
Installation of IWB
installation of IWB Projector. Thank you
Cant Access in ESS (Wrong Password). And need Fingerprint access NEW Staff in
AM1 MS. Hourieh Mustafa. Please see attached file.
My ipad appears to be linked to someone elses cloud storage system because all
my images and resources i have downloaded onto my ipad keep getting deleted
off the gallery and photos keep appearing in my gallery that are do not belong to
me
Requesting for FP enrollment for Ms. Nisreen Mohammad Al Najjar new teacher
in surra.
Fetch me System Update

Our projector stand cannot be used anymore hence we would like to request for
a new one. Thank you very much.
FP of the below Teachers Miss Ghoufran Watfa (3159) from MB2 to MB1 and
Faseela Kahaar (2513) from FB to MB1
ROOM 2 PROJECTOR IS BLURRED
Fetch Me System
Please create FP access for Celen Fabon in Kaifan Branch.
FP access for Ms. Samar Jarour- Employee ID : 2433
To request for IT for checking our projector
Old projector ( Black) 4 pcs for checking- not working- we need 1 unit to be use
for meeting
Good Morning I would like you to know that Ive sent a MTSR last Aug. 26 about
some problems here in ICT room at PS Salwa ground floor and and should be fixed
immediately before the classes start. I also need the Internet for Zora laptops and
extension wires. Please see attached picture. Thank you and God Bless
FP Transfer of Ms Rawan Musleh to MS Branch
Requesting FP access for Alyaa Yousef 2146. Thank you.
Hi. Would I be able to get Microsoft office installed onto my personal laptop so I
am able to work from home Thanks. Kayleigh.
Requesting IT to transfer the FP access of the below staff: 5071 Nour Al Said from
MS to PS Salwa. Thank you
Requesting IT to check the scanner of Kyocera printer in the reception area as its
not working. Thank you.
the fetch me are not working
Install new projector and IOWB in room no. 2
Requesting IT to transfer the FP access of the below staff: 5071 Nour Al Said from
MS to PS Salwa. Thank you
Room No. 16 Adjust Focus IOWB System unit not working
Room No. 16 Adjust Focus IOWB System unit not working
Room No.14 Refocus IOWB
Room No. 13 Adjust Focus IOWB
Room No. 12 System Unit not working
Room No. 8 Adjust Focus IOWB
Room No. 5 Refocus IOWB
Requesting Access - to have Search and Clear Button in my Account - s2615 - I

cannot transact Payment from the parent as this button is not visible.
BASEMENT GROUND 1ST FL FETCH ME MONITOR NOT WORKING
Cashier Registrar Printer cant print. Tried to restart many times.
The Drive C memory is almost full so the excel programs runs slow
Please create EPG STUDENT SUPPORT WORKERS GROUP EMAIL. Thanks
Fetch Me System Update

Requesting FP Access of the below staff: 1377tSadika Tawfeek Faham
-n152tMaya Abdulkareemn4398tHaya Muhasesn3121tAbeer Al
Bakrin2603tNabila Ateyan1099tNoor Maarin1979tSaemma
Chabann6003tRowaida Alin4911tRana Al Refain4899tHanan Zuhdi
Mostafan2709tDalia Ajeenn4923tSonia Mustafan3121tAbeer
Hassanenn2711tHanaa Jasim Sadoonn2472tBatoul Ibrahimn5275tRawan
Waleedn3446tHadeel Mohammad Salemn
We would like to request to reconfigure the printer. The Kyocera Maintenance

came here yesterday and informed me that they need IT to do the necessary
repair. Thank you
We would like to request to connect the AAs computer to the printer. Thank you
Set up of Fetch Me system. Thank you.
FP Access for New Staff- Ms.Rawan Ahmad Hussien Zaher
FP access of Ms.tTeresita Paredes Saparco to AM2.n
We would like to request for the FP access in surra branch with followong staff.
Excil Aplacador Esmena ID no. 5815. Anna Kristina Austria ID NO. 6746
Cleaning of Projector Fan at Ground floor room #3
Our clinic PC hardly connect to the internet.
2nd Request FP Access- Arabic Teacher
Cannot open her acct
IWB not working .

We would like to request the video footage of : nPS SALWA DVR OB8 CAM 1
AUGUST 16 2019 Time : 2pm to 11:59 pm PS SALWA DVR OB8 CAM 1 AUGUST 17
2019 Time : 12:00am to 11:59 pm PS SALWA DVR OB8 CAM 6 AUGUST 16 2019
Time : 2pm to 11:59 pm PS SALWA DVR OB8 CAM 6 AUGUST 17 2019 Time :
12:00am to 11:59 pm
to install wifi connection in the LLs and teachers computer
Kindly transfer the FP of the ff teachers to AH: 5928-Jacoba Prince-Teachern5913-

Monnay Sewell-TeacherLearning Leadern5941- Janice Williams-Teachern4873-
Lindsey Mather-TeacherLearning Leadern5989- Ruba Abdull Fattah Mohammed
Abdulall-TeacherLead Arabicn
May I request to check our IWB it was not functiong. Thank u so much.
Blurred projectors in room no.141617
We would like to request to please remove the t.v monitor and change it to IWB.
And please send any of your staff so we can fix everything. Highly appreciated it
Thank you
We would like to request to please add 1 more IWB here in our branch. I hope to
get a response about this request. Im expecting to get a 3 IWB in our branch.
Thank you
FP Access- Arabic Teacher
The PC in the receptionist is not connected to the printer. Humbly asking for your
assistance. Thank you.
We are requesting to update our Fetch Me System in our branch. Thank you.
May I request to have finger print access the following staff. Thank you 852tEY13-
QBtVeronique Rexn3161tAbir Al Chaarn4933tAngelica Castanedan825t Suzana
Mitrovskan6339tMirai Zallayan
5971 - FP Transfer Access to FY19-SA of Dima Qasim Al-Zyod
FP Access - Edith Consolacion (EMP ID 227)
Requesting FP access of below staff: nMaila Thing Lama (6676)- KTnNar Kumari
Budhathoki (6677)-KTnTika Devi Gurung (6678)-KTHari Maya Maktan (6591)- EY
SalamnSita Bhandari (6593)- EY SalamnBina Singtan (6733)- EY SalamnSanta Lama
Thafa (6592)- EY SalamnSarita Ranjit (6595)- EY SalamnKumari Tamang (6735)- EY
SalamnTokmaya Palmai (6587)- EY SalamnBuddhi Kumari Muktan ( 6581)- EY
SalamnKamal Thing ( 6571)- EY SalamnSangita Tamang ( 6734)- EY Salamnn
Installation of IWB Projector
Upload the data for fetch me system
CCTV not working at DVR2 cam4cam8cam9
DVR 1-CAM16 is not workingkindly check.
DVR no. 2-Cam 1613--not working kindly check.
need to install CCTV in room 6
Photoshop Installation
We would like to request for the agility access this is for the new B.A. under with
Melan Leah Rose C. Medija ID no. 6778
ASAP to remove or tidy all internet wires and remove the extra wires . Need this
classroom a new IWB or remove the no. 47 (4B last year-2nd floor) classroom
transfer to this classroom (Y3C- ground floor).
FP acess to surra branch
FP access of Ms. Eve Marsha Albis with ID NO. 6800 at Surra Branch
Set up fetch me monitor for new reception area.
Set up projector for HK STAFF ORIENTATION (AUG. 24 2019) and OPEN HOUSE
(AUG 2728).
for 2nd floor note: URGENT AS PER ASM
Change Branch Agility Access- Heba Majed- Employee ID- 4532
Staff FP transfer. (DONE)

Requesting FP access fro the below staff: n6103: Mary Jane Piol and 5383:
Daisylin Manandic n
Menuka Ban 6572 the staffs who is under Ms.kara Lyn Rumusod can not
approved her ess request for August 192019 because always pop up error .
My PC does not have finance shared as of this time.. Please fix if you already have
the time. Thank you very much.
Installation of CPU at Room 9
Installation of IWB Projector at Room 8 FS1 Arabic Room
May I please request for Agility access same with Ms. Jasmine Thank you so
much.
IWV Projector Not Working

"BM tried to call the phone line not working. Phone screen shows "" CHECK
PHONE LINE"". Pls. see attached. Thanks"
BA do not have Fee Payment access in the agility in the line with her cashiering
tasks
MK Fetch Me update
would like to request for PC and Printer
For Fix Internet Connection. (GF 1st flr & 2nd flr).
For Fix internet connection (Ground floor 1st flr & 2nd flr.)
requesting IT to connect the PC in the reception area to the printer. - Ground

Flour. reception area.
Fetch Me System is not working
Request for FP access of Sandiya ViJemmana 5758.
Requesting to have access in the Dashboard of Agility. Also username and

password for the students. Thank you.
Requesting FP Accessn of the said staff:n4208 : Hiba Rushdi
Install Adobe Photoshop at Cashier registrar PC ( BA will use the computer)
Need assistance for Transferring the Printing Machine from Clinic to AA Area.
Thank you
We would like to request to please add 1 more IWB here in our branch. Thank
you.
Printer is not working files cannot be print.
requesting to check the projector in Room 1 - Ground Floor - Building 1. not

working
Our learning leader computer is not working.

to install fetch me system at the BA reception Area.
I would like to request for my gmail account to retrieve as I couldnt remember my

password.
Current Fingerprint not verified for 2 consecutive days.
I would like to request for an access point here in the nurse room due to weak
connection of WIFI.
All classroom computer need to fix & check ready for the teachers. Science Art
and Y7C IWB projector sets remove during the maintenance work need to back to
the original rooms.ASAP
requesting Abu fatira FP access for Hydin Ibanez (5346) Liz Adaza (5147) and
Remalyn Joy (6808).
No Internet in the branch. We tried turning it of and turning it on but still no

internet. Hoping for your immediate action. Thank you.
Installation of 2 telephone landlines in the reception area. Thank you.
My SSW do not have an access to her Agility in printing the user name and
password of the parent in Student Registration. Hope your can help. thank you
Requesting for CPU cord mouse and WiFi adapter for BM computer.
We are requesting to install our fetch me monitor.
Please be informed that the fingerprint of HK staff Ammaji Vasamsetti: 3281 not
recognized by the machine. She usually enter her attendance in the machine
manually (entering pin number ). Asking your assistance. Thank you.n
Her fingerprint not working since then she had number code at Salwa but not
working here in Khaitan.
Request Fingerprint Access of the ff : Ms Hannah Bagotayao - 5049 and Ms Genie

Pasout - 4817
CVER-000103-Padma Singara CVER-000104-Anula Hettiarachchi CVER-000105-

Kalyadi Hairiya Fathima CVER-000106-Kalimuthu Ramu Ansoya CVER-000107-
Manjula Mandem. Thank you.
We would like to request to check the IWB of EYS Room 9 First floor. Thank you.
We would like to request to check the IWB in EYS Room 2 ground floor.
Kindly transfer the FP of Miss Anna Marie Jasmin (6490) as she is now reporting in
PS Salmiya. Thank you.
Kindly transfer FP of Miss Ruba Esmail (6025) as she is now reporting in PS

Salmiya. Thank you.
Transfer of Nurse to the Reception Area
Transfer PC of BA to reception area
Install Photoshop application of BAs computer in the reception area
Request access in Agility - Fee Payment
photoshop installation in BA Computer
This is to request for IT personnel to transfer BAs necessary files to SSWs PC in the
reception area. Thank you.
2 computer units of SSW is not working. Urgent assistance is needed
FP Access of EN 5100 & 5285
CCTV wire inside the toilet was detached from the camera.
Additional PC for BM and CA.

Cannot access the ESS Accounts of our HK Staffs Sriyalatha (912) and Geetha
(1940). Requesting to reset their password. Thank you.
FP access to AM2 of : Name Clarizza Ujano:Id no.5354
please see attached file for reference. we tried to restart the PC for more than 3
times still same issue appears.
Cannot access ESS (Rizalyn Varona Java) for fixing
We would like to request to please provide us 1 IWB in of our rooms here in our
branch. Thank you so much.
Requesting to please install AX system in the previous SSW PC which to be used

by the BA. Please note that AX file from the USB is not working. Requesting for
your URGENT help. Thank you.
Requesting to transfer the fetch me system from the previous SSW PC to the CR
PC. Thank you.
FP access Ms. Cherry Acio (5287)

the nurse Nimisha emmanuel requesting access for epg intranet for the branch of
abufatira.
Fingerprint transfer for employee No. 3481 and 3085. Thank you.
1. To fix internet Connection for the New Reception Area.
Request access for Ajility Kara Lyn Rumusod the Branch Admin. in Abu Fatira .
Requesting for FP access for Ms Rizzalyn Java in PS Salwa. Please not that she is a
new staff. Thank you.
We would like to request a techinician to fix the printer connection issues of the
BA PC as its not working properly. We need it ugently to print sales order for the
students uniform. Thank you.
Kindly transfer FP of Mr. Joseph Balangon (6655) as he is reporting now in PS
Salmiya. Thank you.
Fixed Cashier PC
The Computer of SSW needs Fetch Me Installation.
The FP Machine is displaying incorrect time. Kindly check whats wrong with it.
Thank you.
Connection from AA and BA to kyocera
Employee 6638 fingerprint not being scanned by the biometric. Thank you.
BM asked to set up the new mobile (huawei). Upon entering the branch email -
mk@epg.edu.kw this error i encountered. The google assistant isnt available for
this account. I have no other options even skip.
May we request for LAN connection for 2 Computers here in Finance both are
currently connected through wifi only. We need this as soon as possible. Thank
you very much.
fetch me not working
installation of Fetch Me in Cashier Computer
Remarks: IT visited.Done. Thank you.
We would like to request to please fix the projector here in our branch not
working properly. Thank you so much.
Dear It I would like to request for the installation of Photoshop in the AAs
desktop. Thank you.
We would like to request to please fix the printer connection to personal

computer for the reason that is not connected and we cant print. Thank you
Installation of Projector in Room 1. Thank You

CREATE EPG ACADEMIC SERVICES DEPT GROUP EMAIL
requesting to check the printer in reception area. cannot scan documents
While the teacher is using the IWB just sudden stop working. And they smell
something burning.
The projector had smoke coming out . It turns on however there is no light from
the lamp.
Reset email password
Please be advise AX dynamics access for change password is not working . Thank
you
Good day We would like to request a video of PS Salwa because it is not available
on online cms. PS SLW Swimming pool area cameras Date: July 30 2019 Time: 4
pm to 11:59 pm & Date: July 31 2019 12:00 am to 5:00 am.
I would like to request my FP transfer in EY Salwa. Thank you
Requesting IT Staff to check her PC.
Set up 2 computers at the Admin office
PC Cashier upgrade memory(After advice by the technician)
Already done by: Mr.Dennis

PLEASE CREATE EPG CLINIC ATTENDANT GROUP EMAIL. Thanks
FP Transfer of Miss Lailanie Macarilay (6753) Clinic Attendant in MB1
Unable to change account name in AX Dyanamics for the new BA.
We tried to fix it already but still no internet connection.
Installation of CR2 converter for Admin computer (AA and BA)
Requesting for FP Access in FB for Ms. Jolly Mae Fallorina - 845
Requesting for FP Access in FB for Ms. Jolly Mae Fallorina - 845
unable to print or scan for both computer for AA & BA
Installation of Adobe Photoshop in the computer
Kindly transfer the FP of the mentioned staff to AH: Dalia Nacario 4538
FP TRANSFER - teachers & hk staff (pls see email for the list of staff)
BA PC License Activation
We would like to ask for your assistance if you could transfer the FP of Ms
Geralyn Sales (4619) as she is reporting in PS Salmiya as School Nurse. Thank you
so much.
Please give access to Ms. Ethyl Lagare from MK to RB ( ID# 6164). thank you.
Kindly transfer the FP of the mentioned staff to AH: Joyce Lutz Dinoy Maagad
6451
May we request for Kara Lyn C. Rumusod access in all systems for Abu Fatira (AX
DYNAMICS MICROEFORMS NOORSOACES) since she is now the New B. A in EY
Abu Fatira for this AY2019-2020 . Thank you
Requesting for FP access of Ms. Eman Badi (1942) here in QS branch. Shes from
Abu Halifa and she will cover the summer camp. Thank you.
Requesting FP Acess here in FB for 6833 - Gladys Rotano
FP transfer of 5813
May I request a finger print access of the following person. 5663tAna Moureen
Salasa and 6702 Blesila Lagunday. Thank youn
FP access of Ms. Ruba Alfugahaa ( ID# 629) to RB. thank you.
Requesting for OSN for the 2 TV sets in Salwa Block 11 OAASS Accommodation.
Thank you.
This is to request for FP access for our 3 staffs who is currently reporting here in
Jabriya. Thank you.
FP access for EN: 6831
BA PC problem (Frequently hanging with annoying sound)
NEW ADMIN STAFF - ADD to EPG EMAIL GROUP
NEW ADMIN STAFF - ADD to EPG EMAIL GROUP
Computer of BAAA unable to connect in the printer
The file of our cashier Ms. Noor she cant open it. This is originally an excel file.
I would like to request for Fingerprint access in Abu Fatira Branch since I am now
transferred here. Thank you.
To have an FP access in PS Salwa branch. Thank you.
requesting to check pc inside room 4 - cannot browse.
We would like to request for ESS password reset of Sandiya Kumari ViJemanna
EmpID#5758. We need to apply her return from leave thru ESS. Thank you.
IWB Automatic repair - Error showing

Cashier Account in MB1 needs access on Dashboard for NoorSpace s2572-
Cashier Microeforms Log In. Please do necessary action.
URGENT: Our printer kyocera is not working. We tried to turn it off then on
several times but still not working. Thank you.
FP Transfer from FT to MB1- Ana Sarena Rivera (3627)
FP access to RB for employees 3084 1247 2311
We would like to request to check all dvrs of Saad Abdullah DVR 1 and DVR 2 are
not accessible on online cms.
access to FP in EY Salmiya EN:1169
Request for a FP access at HO of EYCA Personnel Jennifer Jade Lee Yago Vanessa
Temple Hanna Corner Crystal Loch Elham Abandeh
nKindly provide us the EPG contact details and access of the following overseas
staffnn1. Liubov Khurshidn2. Andrew James Robertsonn3. Danai Roussin4. Katie-
Lee Walkern5. Alexandra Mitrean6. Anna BiloivanovannThank youn
We would like to request of System Unit maintenance in Room 10. Thank you.
Desktop not working properly
to install photoshop in BAs computer
Follow up on the additional Wifi Router for ground floor and 1st floor.
Kindly provide FP Access to Ms. Eulalie Aranzanso (849) as she is reporting at PS

Salmiya as Academic Administrator. Thank you.
Teachers desktop has no access to the internet.
requesting to transfer contact numbers from pc to cp. - as per BM.

BA and AA kyocera printer located at the admin office is offline.
BM AND Cashier kyocera printer located at the admin reception is offline.
FP Access for Extra curricular teachers.
Please check MA Share Folder due to Connection Lost.
Dear Sir Kindly Change Line Manager Approver: From Rasha Fathi Hussein
Gharbiya to Ms Hiba Fadi Saad ID# 5756. nDue to Dionne Cupo -Pending PBR-
00862 probationRequest. Thank You.
FP registration in WB for Bimala Tamang (6731)
This is to request for FP access to 5 Nepalese who are currently reporting to BB.
Please see email. Thank you.
Needs to install photoshop
URGENT: As per Ms. Esraa BM I need to request for access in Agility System
because all the receptionists here in QS is currently on vacation so that I can start
entering details to NoorSpace as per advised of the BM. Thank you.
FP access request for Ruella M.Villasin employee id:6809 for Khaifan branch
Good Day Humbly request for the Fringer Print Access here at AM1 of Ms. Zenab
Helal Jalab- 6421 (SSW). Thank you and hoping for your favorable response.
Access for AX System for EYPS Monthly PR check.
FP access of EN 6712 to AM2.
Reset of E-Mail Password - ealbis@epg.edu.kw

Request for FP transfer
Auto Shutdown - IWB
FP Access - 5309tRana Hijazi - tSSWn 2337tRina Tabingat - C & Rn
1 CPU in the reception area is not working.
We would like to request FP access for Miss Lana Qawasmeh (Emp ID: 3055) here
in EY Salwa. Thank you.
FP Machine not recording as per FP exception report. Staff doing Finger Print
everyday is not recording
Good Day Humbly requesting for the fingerprint access of Ms. Zenab Helal Jalab-
6421. Thank hoping for your Favorable response.
FP Access in PS Salwa
BA CPU is not working. Cable has been changed but still doesnt open. Urgent
please.
Kindly check the FP errors of Sujita Tamang - EN 6641. Kindly check FP details
attached.
URGENT: No FP registration in WB. EE No. 6731 - Bimala Tamang
All local admins computer are very slow especially when they access NoorSpace.
They are requesting for the computers to be checked.
Dear Please help resolve concern of Ms. Lady Sheena. Her desktop unit takes 10
minutes just to turn it on and another 5-10 minutes just to open a program (excel
or chrome). She tried rebooting it and still no improvement. Your help is very
much appreciated.
6733-Bina Singatan. Requesting FP Access to MB2.
Camera 2 is offline
MA - DVR 3 is still not accessible on online CMS. Please check and fix asap.
Thanks.
Requesting 1PC Monitor to be used for DVR3 (Please note that MB2 DVR3 dont
have monitor.
Urgent request of IT to fixed DVR 1 and DVR3 of MB2 are not accessible on online
CMS.
Request Finger Print Access in AH - 5742 - Chandika Siriwardana Siriwardanage &

4905 - Marah AlSalem
Request to give access to Ms. Nina Areata - 6804 to FB
Check on the DVR network connection.
PC issue - Not working due to the water that overflows from pool.
Dear please update our group mail box financestaff@epg.edu.kw with the current
staff as per attached. We dont know who are still included there and some of our
colleagues are not getting the mails. There may be confidential emails being sent
to other employees. Thank you
Requesting your assistance to please give access to the following staff to Abu
Halifa Branch: 445 Marilou Dorado Gillaco and 3244 - Ruby Hernandez
Dear All Please be informed you that my PC not working today morning . This fix
already. Thank You very much.
We are humbly requesting for FP Access to PS Salmiya of the below

employee:nRegine Reynales (3829) nThank youn
requesting IT to enroll staff in biometrics
Requesting for assistance to convert the summer camp video

Good Day Humbly request for the Fringer Print Access here in AM1 of the EC
Teacher Ms. Ruella Villasin -(6809). Thank you
Graphics Share takes time to read all the documents cause down-time while
working.
Request for FP Access in EY Salwa as they render overtime in PS and EY Salwa -

5286tPrincess Lanorio Carticanon3866tLeela Chellappann
Done.nThank you for your favorable response.
FP Access for Dahlia Alcala EN 6807
KB: IWB Brightness problem (too low) cannot see properly the projection of the
video.FYIThank you...
IWB not working its just shows personalised settings and keeps on rotating.
Request for FP access of Ms. Ailen J. Pascua EN-6763
Requesting Access in MK for 6703 - Rhea Aplicador
May we request your kind Assistance to please give FP Access for below listed
staff in EY Salwa as they were ask to render their overtime to assist in Fetch Time.
nPlease refer to ITSR - n6558nJennifer De Dios Sastrillasn5354nClarizza Abeline
Belviz Ujanonn
Internet Not working
FP ACCESS IN HERE IN SURRA.
Good day I have problem with my gmail account I cant open it in personal
Computer (PC). Thank you.
Dear please create and provide our new joiners (Lady Sheena Asperga) log in
details in email ESS Intranet and AX - Role of Disbursement Officer same access
with Marie Kris Angeles. Appreciate your help.
Requesting for a transfer of finger print access to E.Y Salwa for the following
names. NametttttttId Numbern Jennifer De Dios Sastrillastttt6558n Clarizza
Abeline Belviz Ujanottt5354nnnRequesting for a transfer of finger print access to
Mubarak Al-Kabeer for : Namet Rhea Acibron AplicadorttttttId Number 6703
FP Access in FB and MS - 4544 - Ailyn Mae L. de la Torre
FP access for employee 6830 and 6831

Requesting to reset my email password heres my email add -
raplicador@epg.edu.kw.
URGENT: While they are using the IOWB during class there was like an explosion
sound then the IWOB stopped working. We cannot identify where the sound
came from because we cannot see any indication on electric explosion on any
socket.
Wifi router is detached from ceiling. QB Staff tried to temporarily attached it using
paper tape but it did not work. It is now dangling from the ceiling.
Request to include Lei Santos in HRhelpdesk email group and set up desktop
computer
Transfer fingerprint to AS Office
This is to request for FP access for Ms. Rosalie Vasquez - 6711 in White Building.
Thank you.
Turnover of laptop requested for the annual stock taking to Ms. Kristine Espino. I
will not be using the laptop anymore. Thank you.
The ESS account of Dulari Jayamprika (5512) cant be accessed using the default
password. Requesting to reset the password of Dulari so we can apply her sick
leave in ESS. Thank you.
Transfer FP of EN 5097 to MG. Kindly give her access also to PS Salwa as she is
reporting for OT in PS Salwa.
Dear All Please revert the below SDR report and kindly submit to ID#5756 Ms.
Hiba Saad - MA Branch Manager.nt tForm CodetBranchtReport DatetCreated
BytCreated FortSendertStatet nttSDR-26599tEY15-MAt01072019tNarifel Nesnia
Bandojots2654tNarifel Nesnia BandojotSubmitted To Branch CoordinatortnttSDR-
26598tEY15-MAt30062019tNarifel Nesnia Bandojots2654tNarifel Nesnia
BandojotSubmitted To Branch CoordinatortnttSDR-26597tEY15-
MAt27062019tNarifel Nesnia Bandojots2654tNarifel Nesnia BandojotSubmitted
To Branch CoordinatortnttSDR-26586tEY15-MAt26062019 Narifel Nesnia
Bandojots2654tNarifel Nesnia BandojotSubmitted To Branch Coordinator
We would like to request a video footage of nBranch: PS- SLM nDate&Time to

Review : July 03 2019 Time: 2:00 AM 4:00 AM nDVR Port No.:DVR 5 camera 6
Finger Print Access in AH - 6302 - Mary Rose Felipe Santos
Internet connection is not working
Internet connection is not working-Issue resolved

EIDtNametBranchn6755tKara Lyn C. RumusodtFTn6763tAilen J.
PascuatMGn6751tRichelle C. UndetKTn6753tLailanie M.
MacarilaytJBn6711tRosalie Bondoc VasqueztWBn6703tRhea Acibron
AplicadortKBn6750tRichel M. AugontMB2n6790tMicah BolactiatMSn
Urgent: No internet connection in the whole branch. Thank you
FP Machine Not Working in Surra Branch
No Internet access to MG Branch

MS no internet connection.
FP access of Zahrah AlMolani (4928) to RB
Finger print enrollment - ID 6729 - Dawa Yangchen Grangden
Requesting FP Access in EY Salwa - ID 2615 - Maritess Roxas - Cluster BA
Humbly request for the FP access for miss. Ruella Villasin 6809. Thank you.
Kindly fix the wifi in Garnata Building 33-A. The internet connect is very poor.
Internet Not working - Done by Sir Dennis. Now working
Internet Not working - Done by Sir Dennis. Now working
Request for updating Fingerprint access based on movement of Summer Camp

staff from June to August 2019.
Please transfer FP Access of below staff to PS Salwa and MA. n2439tNenelyn

Estelles to PS SALWAn6797tKamala Pandittto MAn6718tSanju Kumari Chaudhary
- MA (Done)n6717tYam Kumari Dhungana -tMA (Done)n6699tPasang Magar
-tMB2 (Done)nn
Ms. Maricel Marcelo Requesting for FP Access for the following staff she send
thru email.
In line with the transfer of the Transport Office in Funaitees Bldg we would like to
request for an Internet connection that will be use for monitoring the GPS of the
buses and other bus related works
FP access of OT staffs in their branch assignment
Requesting FP access to 5001 Carina Reyes to EY Salwa
Internet connection in the building is very slow on the past days. But we dont
have connection now. Thank you.
requesting IT to transfer files from PC to cellphone. - requested by receptionist.
We would like to request for a video RB DVR3 Cam 14 June 25 26 and 27 Time :
7:00 to 2:30 pm and DVR 3 Cam 11 May 26 2019 to June 13 2019 Time:10:00 am
to 1:30 pm.
selphy printer always displays paper jam on the monitor. it doesnt work anymore.
printer will be sent via AS office.
AABA and SSW and Teachers Computer very slow on startup function.
IWB Not working in Surra Branch. Electrician came and just cut on one of the
wires on it. Thanks.
Requesting FP Access in the Office of ASM - Ms. Jackie (EY Central)
This is to request for finger print access in EY Salwa Theater for our new EPG Club
staff. Thank you.
Kindly give the following HK Staff FP Access to Abu Halifa Branch:n6467- Arlyn
Masn5849- Helen Nicorn5688- Erlyn Ancheta RudionThank you.
Kindly give FP Access of Cluster BA- Shamayne Natividad (4384) to EY18-Abu

Fatira. Thank you.
Follow up on ITSR placed before - Please check computer system - very slow.
License for Windows also expired. It is still not attended. Please advise should we
need to purchase anything. Thank you.
May I please request to download Microsoft Visio as I cannot open a Microsoft

Visio DocumentThank you so much.
FP Transfer Access here in FB
No internet at JB. Internet was turned off for 5 minutes but when opened theres
still no connection.
BM and Cashier computer cannot connect to the internet
IWB Projector not working. It does not turn the power on.
Requesting IT to transfer FP Access for 6820 Stephanie Graban. Thank you.
The AX system hung up and was not able to close the issue voucher that I
created. I cannot use it until now.
Requesting IT to transfer FP Access for 4108tPakiya Letchummy Sinniah here in

EYS. Thank you.n
Installation of Photoshop & Winrar to AAs PC
OIWB Projector got busted at room 7. They were able to use it early morning
when it suddenly burst.
Please activate ID# 2439 FP access to EY Salwa
Requesting IT to transfer FP access of the below staff in MK Branch. Thank you.

2538tMichelle T. Pizn5813tMa. May Juen Clavecillasn6162tCelen Alexander
Fabonn6302tMary Rose Felipe Santos6682tRoselle Aguilan5818tMarie Grace
Libby Segoviann
Ms.Glaiza PC has no connection to the printer. Thanks

May we request for our telephone lines to be fix for us to use them properly.
Thank you.
4814tLenny Gonzales Dollantesn5003tJulie Ann Villanueva Biascan5792tJessica

Fernandez Faelmocan5744tImara Madushani Obrisen6639tSamanthi
Priyadarshani Fernando Mandadigen1887tSithy Nisa Mohamed Lebbe
Sehulavudeenn5740tSureni Shanika Wickramasinghe Dharmasena Arachchilagen
No internet connection
IWB not working in Surrah Brach. Thanks.
requesting IT to check all the DVRs of Old Building - cctv team cannot access these
dvrs
Request access in microeforms for EY Salmiya Branch. EN # 5100.
Installation of Computer in GroundFloor (AA area)
SDR access in eforms

SSW PC NOT WORKING. URGENT
FP Access
6712- Priscilla Asma forget her password. She cant access her email.
We would like to request a technician to check the connection of the CR and BMs
PC to the Kyocera Printer Machine as we transfer the location since we will use
the previous location for swimming area. Thank you.
FP access for cluster BA at JB MS EYS. Done by Sir Oliver.
DVR 1 AND DVR 2 NOT ACCESSIBLE
Requesting to kindly fix the FP machine in AM1. Timings is not accurate. Thanks.
Requesting for the access of FP access for the Student assistants
I will be transferred to MK as Branch Admin. Requesting change of Branch

Assignment from BB to MK of my micro eforms account as well as the intranet
account.
Kindly provide access to Biometrics Machine for the below staff in AS Office.
nnMohamed Khalaf nCivil EngineernnAs per Chairmans instruction he should be
able to FP IN an OUT in AS office biometrics machine ONLY and NOT in BB or
Chairmans office biometrics machine. nnPlease let us know when he could do the
biometrics enrolment.n
Kindly activate my FP to the following branches due to my Cluster BA

Task.nAM1nMB1nMB2nMA nKB (Note: IT - Mr. Oliver - DONE FP access working)
Thank You so much.
Request Access for FP in PS Salwa. EN # 5100
no internet connection - please check

Requesting IT to connect the computer of AA and BA to the printer.Thank you.
Requesting IT to set up the IWB. Thank you
The computer of SSW is not working. There screen monitor is black and there is
no signal. Please have it check. Thank you
requesting IT to check the projector in Room 34 - GF New Building - DONE already

- Mr. Brian Eballa
This is to request for finger print access in EY Salwa Theater for our new EPG Club
staff. Thank you.
Requesting FP access from MS to SD ASB SR. Thanks.

We only have 1 internet router located at the hallway for for 12 computers
located inside the classrooms. We need additional router.
When we try to submit the SDR in micro-eforms we cannot find the name of our
cover BM (Ms. Nada Shaqra). Please advise as we need to submit it daily. - DONE
ALREADY.
Access for WB Registration and Fees in Agility for WB Branch Manager
CCTV office cannot connect to DVR 1 & 2
BA computer is not working
Projectors in room 3 and 6 are not Working
BM submitted the staff requests and the SDRs it goes automatically to the acting
Principal of PS Salwa Ms Tracey Deane who is on vacation until end of August.
Request of Sim Code for School Mobile Number 60603233
FP transfer of EN Number 5100 in MG Branch and EY Salmiya Branch
installation of sassoon font

Request FP access for summer camp staff
FP Access at Mb1 - DanceBallet Teacher-ID6707
FP Access at MB1 -Science Teacher

Requesting IT to check the computer of LL since its not working. Thank you.
We are having problems with our internet connection. Kindly check whats wrong
with it. Thank you so much.
Kindly provide FP access for the ff: 1. Ms. Rajaa Salem - 6383 2. Pushpa Kumari
Ambalangoda Liyanage - 6028. Thanks
Cluster BA transfer FP to KT and KB Branch

ESS log in not working. Forgot password request has been sent yet no email for
password reset is received even on spam folder. Need to access ESS today for EL
and Passport request. Thank you
installation of Adobe photoshop.

May I request for FP of the following staff assigned in EY23-MK for Summer camp
to be available in the branch. Thank you. t1. Janine Agustin Ferrer - 3871 from EYS
2. Excil Aplacador Esmena - 5815 from MG 3 . Joyce Lutz Dinoy Maagad - 6451
from PS Salwa 4. Ethel Balakid Lagare - 6164 from MG 5. Clarizza Abeline Belviz
Ujano - 5354.
Please allow the attached staff to access their FP to their branch assignment.
( done by Oliver ) Thank you.
FP access of SC staff to RB
FP transfer of 4 HK staff assigned to another branch for SC. Done by Sir Oliver.
May I request the finger print access of the following for the summer camp
Sheina Baloloy ID 4616 Christina Buban ID 6111 Jezelle Corsiga ID 4620 Farah Fay
Macaranas ID 6304 and Rosana Ganigan ID 6249. Thank you
Requesting to kindly give FP access for the following staffs 1. Sarada Chinnabi
Appisetty Pula- 6687(Kaifan Branch) 2. Saguna Poli - 5684 (Kaifan Branch) 3.
Nadeeka Hemamali Rathnayaka Maliyanselage 6674 (Rumaithiya Branch) 4.
Saduni Rasika Andaramanage - 6673 White Building 5. Leelavanthi Subbaramaiah
Vakkala - 6686 (AM2)
ESS not working- Staff needs to check their payslip

Student Attendance in Eforms keeps on loading Lana Al Qawasmah ID 3055
SPR Generator Update --- DONE by Mr Oliver
Routers in the branch are not properly fix on the wall. It was moved by the
Painters.
Set up the Computer in Room 9 Painters remove and disconnected the computer
when they re-paint the branch.
not yet connected
DONE checking but still not working.
Done
DONE
Fetch Me in FSL FS1 and FS2 area since it was removed by the Painters. DONE
Student Attendance-records cannot be saved
CM Generator update
DONE by Mr. Dennis
DONE by Mr. Dennis.
Classroom Monitor- Attendance. All done.
Add Email of Rajaa Derris in BM Group. Thanks
Corrected List of Absent Students.
Correct Attendance details of Students in the system-done
To fix the student Attendance as what stated in the email
Installation of Sassoon Font- AA and Nurse PC
Student Attendance Issue - DONE by Mr Oliver

"The ESS kept on saying ""the user doesnt exist"" everytime the our staff tries to
log in. Thank you"
SPR-Attendance verification - done by Sir Oliver Thank you
Student code of non registered student not showing NRS
FSL A4 188997 Fahad AlAzmi FS1 C1 187990 Khaled AlAjmi FS2 G6 189430
Abdulaziz AlFailakawi FS2 G6 161600 Mohammad Mansour FS2 G8 161073
Ruqayah AlQallaf FS2 H7 176349 Muneerah AlMeadhadi
Student Attendance - SPR
No Internet ConnectionPrinter Not Working
Incorrect attendance of the child
Requesting assistance regarding some students (list sent thru email) whose
attendance details need to be updatedconfirmed.
CP of receptionist for installation ( Huawei Y9 phone). We cannot register sim

card for your kind assistance.
SPR attendance error
DESKTOP issue - sudden lag and turn into the video attached here. Please check.
Thank you
We need IT to fix the computer and internet problem in the reception. Thank you.
DVD Maker installation
CCTV monitor transfer in BMs Table.
Kindly Update My SDR. My new BM is Suad Himri and Ms. Hannah is my cluster
Manager.
Microeforms account of SSW is unable to save encoded student attendance
Dear All Please be informed you that I recently corrected my Civil ID name to
match with passport. Kindly change my ESS name into Unaiz Kariyath (New Civil
ID attached)
SSW computer is not working well. Files being saved cannot be retrieve. We
would also like to request to transfer Fetch me system in her PC.
Please send an IT to check Ms. Edith desktop. To ensure correct printing of the
SPRs .
Receptionist phone not working need to fix ASAP.
the phone in admin area in receptionist office is not working
Fix hangouts in BA & AA PC

This is to request for FP access of EPG Club staff to AS Office and Surra Branch.
Please see my email for their details. Thank you.
This is to request for Fingerprint access of Kannaiah Nandyala Nandyala here in

EPG Club (Mariam Mall). Thank you.
FP Access names of MM staff was sent via email.
We would like to request an IT technician to install a DVD Maker in BAs computer

to be used in burning concert videos. Thank you.
Reconfigure the Hard disk for the new DVRs
BM - Rawan Ragheb has difficulty in inputting daily student attendance. It has

been observed incomplete entries of attendance even after she saved all in the
micro eforms.
May we request for VGA cable and Mouse for one of our computers. Thank you.
kindly update the Microsoft office license of laptop 2 and 3. The teachers will use
these for the reports. Please consider this as urgent. thank you.
No internet connection of teachers computer
Done by Imran
error in generating SPR.
Aligning of Logo in FS2 generator. Done by Sir Oliver.
Poor internet connection Principals office
Please check computer system - very slow. License for Windows also expired.
Thank you.
Canon Selphy Printer Jam -- printer sent to IT Dept
Request access on Agility for cancellation of Student by BM
Downloading of CM generator-Request done
Fixing CM Generator Issue

Mohannad Taher Rushdy . I want to know which AY was he registered and in
which levels as the mother requested a school sequences levels
This is to request for a group email for EPG Club. Thank you.
Adjusted the EPG Logo in SPR Template. Please note that this is DONE around
9:28am.
MB2 DVR1 is not not accessible on online cms.
Mr. Oliver fixed the CM Generator App of our AAs computer through Team
Viewer. Thank you.
SELPHY CANON PRINTER NOT WORKING
Installed CM SPR Generator version 2.0 and encountered some errors. Thus this
request. Thank you.
Requesting IT to install additional hard drive in AA computer. Thank you
BA PC (Ms. Roselyn) needs to install hangouts
Request for FP Access - Rawan Ragheb 2206
CCTV Requirement-4 Monitor s& 2 extension cord for the newly installed DVRs
and CCTVs
Requesting IT to check the BM Computer as it is always disconnected to the

internet. Thank you.
FP cannot be read-Emp ID-6190
Re-Check and test the Internet connection in Admin Principal VP and printer area.
Connect VP Desktop Unit Kyocera 800i (Wireless Connection).
Re-Check Room 6C for malware issues the affects internet ( quarantine and
remove viruses advice the teacher to organize the file in one specific folder).
Calibrate the touch-board for Ms. Beatley and guide her for the procedures in
calibrating the board Re-Configure the settings of her PC thru internet issues and
conduct test.
Connect Admins Computer in Kyocera 800i (Wireless Connection) including Scan

option in the printer to be sent in E-Mail of the user.
Configure Kyocera 8001i in the network.. done by Joseph
Records cannot be saved. Please check.
Request for temporary laptop for the annual inventory count for the Academic
Year 2018-19. The start of the count will be on May 15 2019 and it will end on
August 27 2019. Please see the attached file for reference.
Request to transfer Ms. Hiba Saad (5756) Branch Manager from MA to MB2
Hi May I request to please help me use my AX account for the AX account which is
opened in my office computer was for Ms. Kristine Espino. May I request to have
access in employee general details such as (Employee ID Employee Name
NationalityJob RoleGender Hiring Category BirthdateCivil ID Passport Branch
Email ID) for this is needed for medical Insurance purposes. Thank you.
Clearance Form Printing Access for BM. Ms Nour Naji EN-4455.
DVR 2 and 3 are not working. Kindly check whats wrong with it. I attached a photo
for your reference. Thank you.
FS1 English Classroom IWB cannot connect to internet - Troubleshooting has been
done in the branch but same problem occur. Need immediate assistance.
requesting IT to set up 4-5 laptop in ICT room to be used for generating reports. -
installation of spr generator
Good afternoon kindly requesting for a Microsoft Visio Software installation in my

assigned EPG laptop. Said software will be use for creating or making changes in
process flows and policies as relative to my role. Greatly appreciate your prompt
feedback.
Requesting to install nero on my computer
AX Dynamic in Singing Out.

Access of Ms. Rajaa Derris in Microeforms and add her name as reporting Branch
Coordinator in Agility
FP Transfer from MG to MB1- for ID 629 Ms. Ruba Alfuqahaa (BM MB1)
Requesting IT to check the AA computer since it is not reading any DVD. Thank
you
Requesting IT to install So Think DVD Burner to SN computer SSW Computer and

CR computer. Thank you
AA computer not working -cant read HDMI port
No networkinternet - GF Classroom and admin office
Fetch me issue...not working.
Requesting IT to recover the files in the SD Card used in the concert. Thank you
FMS Monitor not working

Requesting for the FP transfer of Ms. Rasha Gharbiyya from MB2 to MA.
requesting to check the router installed in 1F Old Building. to check if its working.
Mr. Brian fix the SSW and FSL English IWB internet connection issues. Thank you.
Mr. Brian fix the SSW and FSL English IWB internet connection issues. Thank you.
Requesting IT to recover the lost concert video clip of G7. Thank you.
Printer of cashier not working
We need urgent IT technician to fix the kyocera scanner. We will scan large
quantities of classroom monitor documents to be sent to HR asap. Thank you.
We would like to request the video footagennBranch: ASBnDate: April 30

2019nDVR: 2 Camera : 3 nTime: 2:45 p.m - 4:30 p.mnLocation: ASM Big Play Area
Concert of FS1-B1&
Requesting to please fix the branch camera which is not working.
Fetch me problem- screen turns on and off First Floor

Request to change eforms Approver
New User for Agility and New Line Manager in ESS. Ms. Raja Derris EN: 6383
Transfer of New BM FP to AM2. Details : Ms. Raja Derris EN 6383
We would like to request a technician to install Adobe Photoshop to one of our

PC for graduation Photos editing. Thank you.
Transfer the FP Login of Ms.Suad Al-Himri 4549 from WB to MG.
Fetch Me system is not working. Kindly check whats wrong with it. Thank you.
IT to install CDDVD Burning Software to Admin Computer. Thank you.
My laptop is playing up again. Once again I cannot open two Excel sheets
simultaneously and its very very slow to open some programs. It likes to turn
itself off and on again randomly (not related to updates) and is starting to freeze.
Would it be possible for me to have a new one next year This one is quite old and
now seems to be slipping every month or so.
Requesting IT to install the SOTHINK for the burning of concert videos. Thank you.
Requesting IT to set up the IWB. Thank you
IWB monitor not working for repair
Requesting to please fix the LL laptop which has been infected with virus from
EPG USB.
Hi IThelpdesk please be informed that our Finance Shared Folder is now fully
used. May we request for your help regarding this. Thank you and Best Regards.
Anything I submit on ESS comes back to me for approval in my inbox instead of
my line manager.
Kindly check the fetch me monitor system in our branch. It takes for how many
seconds before the name of student appeared on the screen of the monitor
inside after the SSW input the name from their computer. Thank you.
May we request for installation of Nero Data Burning Application on AAs

computer to be used for burning the concert video and AVP. Thank you.
Installation of Bar Code Software in my PC for the inventory count this month of
May 2019. Thank you.
Eforms not working -dashboard not giving results
Requesting to kindly enroll the FP of a new teacher Ms. Jamie Bahug Jucar.
Thanks
We would like to request the the video footage of Branch : WB Date: April 10
2019 DVR 2 Camera 11 Time : 8:15 am to 8:50 am. Thank you.
Her time entries not appearing in the system also when she will register her FP in
the machine her name is not appearing.
Her time entries not appearing in the system also when she will register her FP in
the machine her name is not appearing.
We need IT to install nero burner to the pc of the teachers. Thank you.
CR2 files of Concert photos can not open needs it urgent
Requesting IT to check the eforms since the attendance of the SSW is not saving
in Eform. Thank you.
requesting to check DVR 7 & 8 - some of the cameras are not working. CCTV team
cannot view it online. Please check.
Need to check on the attendance on agility of our SSW because if she is encoding
it it keeps on erasing.
AA computer no sounds
fix kyocera printer. 6525 yellow. Done by joseph
partition of HD laptop unit of Vice principal. done by joseph
fix scanning issues - registrar and cashier. Done by Joseph
fix internet on first floor ICT and second floor.
Fix monitor display. done by Joseph
No internet connection at the basement
PC of LL is very slow.
Please check the camera in the branch. After the concert. As I used the camera
for the birthday. Its says that no memory card even though there is memory card.
I change the memory still the same error. Thank you
Good Day Please check the laptop numbers 32 (gray) file explorer is not working
and 24 (black) keyboard malfunction. Thank you and God bless
Good Day Please check the laptop numbers 32 (gray) file explorer is not working
and 24 (black) keyboard malfunction. Thank you and God bless
Please I want to add clearance form to my fee payment
Internet connection is always on and off
the PC in the registrars area (specifically Ms. Noors pc) cannot connect to the
printer. requesting to please check.
5147-Ganga Iroshani Duwage 4978-Sujatha Kulathunga Mudiyanselage 6640-
ancha Kumari Thing ( Mubarak Alkabeer Student Assistnats) Request for FP in PS
salwa because they are having their OT in our branch.
requesting to check the colored printer. - the printed paper always comes out
dirty.
BM Computer keeps on updating and turns off automatically. Kindly check whats
wrong with it. Thank you.
We would like to request a technician to check the IWB of our FSL English class as
its not showing the image clearly and the SSW computer not working properly.
Thank you.
Dear IT The DVD CD Drive cannot be found on one Teachers Computer here in the
office. We are using it as additional computer to burn the DVDs for Concert
Packages. Thus this request. Thank you.
Library PC to connect with Admin printer
BA PC install Sassoon font

Requesting IT to check the computer of BA. Thank you.
Library internet not working
May I please request for an external CD Rom DVD Rom because the CD rom of the
laptop im using in the office is not working.
IWB not working

"The OIWB for English class displays ""lamp hours over life"". The music still plays
but no display."
"The OIWB for English class displays ""lamp hours over life"". The music still plays
but no display."
I have paid a considerable amount of money to access professional training
videos transcripts and quizes etc. and these need to be accessed and
downloaded. I will have to assist with this as the account is registered in my name
and emailpassword etc. There is a time limit on how long I will have access for
and so this is quite urgent.
Please add me to the permissions to fingerprint in and out at this Branch.
requesting to check the printer. needs maintenance as it always goes on paper

jam.
My alignment on my IWB is out therefore my children cant do any interactive

learning games. Could someone please set up the alignment again. Thank you.
New staff for FP enrollment.Thank you
Please check NERO Burner application as its not working properly.
AA can not download Concert Videos
Fetch Me not working- URGENT
I am experiencing difficulties with the ESS I am unable to approve staff requests.
MB2 DVR 1 is not working in CMS.
SPR Error
Requesting IT to connect the selphy printer to desktop of BA. Thank you.
To format my computer.
May I request please to assist Lindsay Matias She has no internet access as of
now. Thank you so much.
Request for Printer and Computer Network Setup

Additional access request for my AX Dynamics for the inventory
managementsettlement (like Ms Jasmines inventory access). This is for me to
trace monthly inventory recalculation. Thank you very much.
Canon printer not working

computer not working in FSL English class. Thank you
Requesting IT to check LL computer since we cannot connect it to the computer.

Thank you.
Fetch me monitor not working
DVD Writer Not Working
requesting to double check the LEDmovie area. the screen doesnt show full
screen.
requesting to please check Room 23- 1F Old Building. - the chrome in her
computer is not working.
Requesting to please install the microsoft 2010-2013 to the Teachers laptop for
SPR purposes . Thank you.
please check ID6439 FP since she always encounters error in FP - Faulty FP

causing staff to be in ABSENT Status
The power supply of fetch box is not working. Please bring extra power supply
cord. PFA for your reference what kind of cord.
DVR # 1 for CCTV not working -need immediate assistance
requesting to check the PC of room 16 . error message pops out every time the
teacher opens the PC. Room 16 - 1Floor Old Building.
Include name in Email loop of Branch Manager - Nareman Nasser
IWB not working (3Ba)
PS SLW SDR please change submission to Ms. Tracey Deane ( New Principal)
FP Enrollment of the following: Sri Devi EN 6724 & Mounika Bungatavula EN :
6738
We would like to request for installation of Microsoft Windows 10 to some of our

teachers laptop for SPR purpose. Thank you.
Requesting for fingerprint enrollment. 1. Pasang Magar (6699) - Assistant 2. Sanju

Kumari Chaudhary (6718) - Assistant
FP enrollment
Fetch ME in Ground Floor area not working
"Please help us retrieve file which disappeareddeleted in Finance Shared Folder.

File Name is ""AJIAL - SUMMARY FOR THE SIGNATURE"". Location of the file
Z:DisbursementCheque Payments Monitoring. Thank you in advance for your
support."
Requesting to please place the branch main wifi in a proper place and remove the
the messy wirings which are not needed since the area will be used by children as
their play area. Thank you
Imran recommends to change the CCTV power adapter because it is already

damage.
MS Office License Expired
We would like to request a video footage of Mb2 dvr 1 cam 14 date April 09 2019
time 11:10 am to 12:00 pm.
email password reset Mary Jane Y. Robles Rumaithiya Branch
We need urgent IT technician to visit the branch to update the office application
of the teachers in their laptop. Thank you.
No internet connection in WB
Projector not working at 1F Room 20. According to the teacher it suddenly turned
off.
Something keeps popping up while we use the internet some things are
inappropiate for children to see. Also the USB port is damaged and has broked
USBs that are put in there.
Raihana Ebrahim EN:5775 her name appears in the machine every time she had
her FP but she still appears absent in the reports
We would like to request a video footage of branch: MB2 Date: April 09 2019
Time: 8:00 am to 8:50 am Camera No: DVR 1 Cam 14. Thank you
Too much slow....

FP enrollment for the new HK staff. Thank you.
requesting IT to check the internet connection in AABA Area as it is very poor.

Thank you
Requesting IT to install Fetch Me in one of the SSW computer and to upload all
the students name in Fetch Me System. Thank you.
SMART IWB cannot use by touchscreen complained by Ms. Dalia ( Islamic

coordinator)
May I request for finger print of Ms. Duaa ID 5276 to do it again with other fingers
because she has eczema. Thank you
Please activate the FP of Jennifer De Dios Sastrillas - 6558. She went to HOHR for
FP enrollment but they said NO NEED for enrollment since shes rehire employee
instead they will just activate her FP number but until now not yet activated. Its
more than a week now. Kindly do the necessary. Thank you.
While they are using the projector it suddenly turned OFF and did not work again
and it smells like a burned wire.
Fetch Me not working
SPR Generator Error
Hi my hangouts currently not working. This is where I use to search for the correct
email address of the teachers and staffs needed for medical registration
purposes. Thank you.
Install wifi adaptor on the office computers - BA and LLs computer
Employee No.tEmployee Namen6731tBIMALA TAMANGn6730tJUNA

WAIBAn6732tJANAKI BISHWAKARMAn
" DVR 3 was not recording tried to playback a video but it shows ""NO RECORD""
on the online CMS."
We would like to request a video footage of Branch: SURRA Date: April 032019
DVR:3 CAM 9 TIME: 10:55 AM to 11:40 am . We tried to download the video but
it shows :NO RECORD FOUND.
IWB - SHUTDOWN EVERY 2 MIN - Urgent
Please please please fix it permanently. We need this computer working properly
as concert and graduation is coming. 4x we requested this computer to be fix but
always temporary.
Connection between monitorIWB is faulty and keeps cutting out whenever the
monitor is moved slightly.
no internet connection in in BM CR and SSW computer
2 monitors inside NO DISPLAY please check. Thank you.
Urgent: No internet connection in the reception. For immediate assistance please.

Thank you.
2 new staff have no FP enrollment yet. Thank you.

We would like to request for a video footage of Branch: MB2 Date: 31 March
2019 Time: 10:30am to 11:15am DVR 1 Cam 14 because DVR 1 was not visible in
online cms
Requesting for the Installation of photo shop and movie maker in Teachers
laptops for making AVP
Islamic Coordinator - cannot print and download her files. Please check.
Install Filmora Movie Maker without Watermark to be used for concert AVP
FP Access of transferred Nepalese SA named Bimala Tamang (EMP ID 6688)
IT223-Ipad12 - IPAD is Disable connect to iTunes. need password .
Nurse Computer - User Profile failed to log on. Please see attached photo
Nurse Computer - User Profile failed to log on. Please see attached photo
Still pc of Ms. Aya not printing it was checked by IT twice yesterday and this
morning. Same error occurred requesting for teamviewer assistance.
Upon filling of SL of Ms. Abir Hassanin error occured
Upon filling of any fingerprint amendment encountered error for all staff
Please change my account to Primary School because Im transferred here in PS

Salwa.
All computer in Reception cannot connect to printer.
We would like to request a technician to check the connection between the

Cashier Registrar computer to the Copier machine as its not working properly.
Thank you.
Please adjust the projection of 1 projector to be used in the studio hall. Kindly
consider this as urgent as we will use this in our upcoming events ( FS1 moving up
FS2 graduation and concerts ) Thank you.
requesting to check the PCs inside Arabic Staff room. - Room 32 - 2F Old building
requesting to check the projector inside Room 9
No Internet Connection
Selphy printer not working properly paper jam from time to time
Fetch Me Monitor at GF is not workingno display
All FMS monitors in the branch is not working. Need urgent assistance please
We would like to request the video footage of the Branch PS SALWA Date March
20 2019 DVR 6 CAM 13 Time:7:40 to 1:00 pm DVR 5 CAM 7 Time: 7:40-1:00 pm
DVR5 CAM 14 Time:8:20 am to 9:00 am.
Need to fix the time setting. DVR 2 is unsynchronized to actual time it is five hours
ahead from the current time.
Need to check the computer because it is not working.
requesting to check the PC in Staff room - room 32 2 Floor Old building.
Good day I would like to request 5 extra chargers for lenovo laptop (bigBlack) and
5 extra mouse. Thank you so much
It request to fix the laptop. Thank you
PC NOT WORKING - MONITOR BLACK - Disk check
May we request for power supply of fetch me Box. The FS1 fetch me is not
working because the power supply is not working. PFA for your reference. Thank
you
Our keyocera printers always breaks down.. service company came last Thursday
and fixed it but till today we have a problem with the printer and we cannot print
anymore.... please send someone to check.
No internet access for Ms. Kristine Espinos PC
Windows update Room 12
We would like to request for a video footage of SIDDIQ MARCH 13 2019 DVR 3
CAM 4 time:10:00 AM TO 11:15 AM DVR 3 CAM 2 time: 11:10 to 12:00 pm
because we cant access dvr 3 online.
We would like to request a technician to check the IWB of FS2 English class as its
not working properly. Thank you.
Ipad Apple ID Request
Keyboard is not working and speakers
IOWB not working
FP Access - I would like to ask your assistance to please check the FP of below
assistant as she was enrolled last 5th February and still FP is not showing. She is
doing FP everyday but as to the Report still no record. 6576 - K. Laksmi Devi
IPAD of English teacher got locked because she forgot the password
Replacement of Teachers PC-not working at all
PC-Full Memory
BLACK PROJECTOR NOT WORKING wBLUR LENSE. Projector will be sent ti IT Dept.
cof IMRAN
Fetch Me Display not working

Additional router for the branch. MOST classrooms with IWB cannot connect to
the Schools wifi. As per IT staff who checked before Additional router should be
added in order for them to connect to Schools wifi.
Installation of Classroom Monitor in Teachers Ipad for them to upload pictures

offline as the Internet in the branch is too weak and some of them cannot
connect to it.
requesting to install the whiteboard app in Room 10 1F- Old Building.
Rm#16 & Rm#17 Projector not working. co IMRAN
Rm#16 & Rm#17 Projector not working. co IMRAN
PC not working - Urgent
requesting to check the PS of Room 48 - 2F - New Building.
The HDMI cable that goes from my projector to the power bank is broken. Please
can I have a new one ASAP
I cannot access my eforms also please update my branch to PS Salwa
IWB - Auto Repair
Request for finger print number for the following 6 new student assistant. Thank
you
requesting to double check the pc of Room 38. GF New Building
EXTRA 1 KEYBOARD AND 1 MOUSE FOR LIBRARY PC
2 of our HK staff FP is not working well in the biotmetric machine. For fixing
please urgent. Thank you.
The projector automatically shutdown and no power light.
We need urgent IT to visit the branch to enroll the staff who have no FP in the
machine. Thank you.
FP Enrollment of the ff HK staff: ID#tEmployee NametJob Rolen6616tBuddhi
Maya TamangtStudent Asstn6615tBina BishwakarmatStudent Asstn6614tBimala
SuwaltStudent Asstn6613tRadha MahatotStudent Asstn6612tRam Kumari
RaitStudent Asstn6611tRita Sijali MagartStudent Asstn6610tRenuka
ShresthatStudent Asstn
Again the new System for Fetch me always stop during the pick up time and this is
affecting the operation and the parents are complaining Please we need to fix the
old Fetch me system.
One HK staff dont have ESS. Name Saritha Ganesan ID. 6548. Thank you
K-net printing system is not working properly - output (receipts) when printed is
not visible
Request to Format SSW PC -Unit is very slow
Installation of Sassoon Font to AAs PC
Upon filling of SL it was showing that her position is BA and its not saving upon
completionUser#5684 (password123)
PC screen keeps disconnecting from the projector. Today PC occasionally turns on

and then turns off straight away. 3B classroom.
Requesting assistance of IT to check why Karunawathie is always tagged as absent

in the system when she can successfully log in or log out in the biometrics. Thank
you.
We wwould like to request a technician to check the computer set of our Learning
Leader as its not working. Thank you.
Teacher is mark as absent on the FP machine even though she logs in and out
everyday (4816) Cindy Galletes Esteban FP-3628. She is already sent 2 times to IT
department for fingerprint registration
When trying to save files in Finance Shared I am not able to save because dick is
full as per error message.
Requesting to please fix the FSL English OIWB which is not working. Thank you.
May we request to check the finger print of Emeline Dagdagan ID no. 5827. She
already has FP in the branch. But some time they cannot read even when she is
always do the FP here. I observe that its always Thursday and Saturday. Thank
you
Room 14-IWB Projector is not working
AA Wavepad sound editor and windows movie maker is having problem
Please assist us on fingerprint enrollment in WB for the following staff : 1. 6503-

Basma Emad Fathy 2. 6537 - Sepalika Sudarshani Sirimanna 3. 6369 - Dhana
Lakshmi Peddapallin
We would like to request for video footage of PS SALMIYA DVR 1 Camera 5 Date:
March 3 2019 Time : 8:20 am 9:00 am because we cant download it on online
cms.
FP are not working. No FP recordsaccess
FMS Monitor in 1st floor has broken adaptor. Need urgent assistance please.
Please tell to IT in charge to bring new adaptor branch has no available unit.
DVR - CAM 15 Black screen
Fetch Me System in Building 4 is not working

Requesting IT to fix the computer of BA since its not working. Thank you.
requesting to check Room 16 and 51. the monitor in room 16 is not working. the
projector in rm 51 is not working and the oiwb. please check.
We would like to request for Re-enrollment for FP of the HK staff employee No.
5734 as the machine did not recognize her FP. Thank you
She cannot access her Intranet Account.
IWB not working properlycannot find cursor and blurred.
Transfer of Shared Drive from Bus Office to AS Office. Thank you.
FS2 English Teacher Ipad not Working - for checking please
IWB in FS2 English Classroom is not working - System Updates
No internet connection in the branch. For urgent assistance please
Please come as soon as you can as I am unable to use the materials for my classes
today.
Request to set up password for Kyocera at AAs office for security purposes
Check AA CPU files all corrupted - unit will be sent tomorrow to Head Office for
further checking as this issue has been reported several times was fixed yet still
having the same issues from time to time
Kindly input quantity in SO-041070 (1) and SO-30594 (1) in AX Dynamics. We

cannot edit the quantity of each sales orders in the system due to our limited
access. Please refer to the attached files for your reference. Thank you.
I would like to request for the following: 1) access in finance shared folder 2)
addition of my gmail in finance department group email 3) reset of password for
my microeforms. Thank you.
Please install Nero Burn Application on my laptop. My current location is at AS

Office near EY Salwa. Thanks
Need to check the projector. The teacher heard scratchy sound from the IWB
projector and suddenly the it automatically shut off. No power light from the
projector.
Please replace my CPU with Dareens CPU because this works much faster. We
also need to put the PC of Ms. Kristine at the seat of Dareen. Please schedule our
request as soon as possible. Thank you and Best Regards.
A problem has occurred with your selection. Please review your selection and try
again. If this problem persists please report this to Classroom Monitor through
Freshdesk our support system. Please copy and paste the following link into your
browser: https:classroommonitor-support.freshdesk.comsupporthome
Dear requesting assistance on extracting report in Agility regarding PS student

attendance from September 1 2019 to today Feb 28 2019. Last time we requested
it was given through a hard drive since they were large files. an example of the
file in zip format attached. Thank you very much.
FP machine needs to be checked as there are staff marked absent as per

exception report received.
OB DVR 2 of PS Salwa on CMS online. the cctv team tried to retrieve the records
from February 01 but it shows no record we are only able to obtain the February
25 and up records. Please check.
please i asked to add registration to my agility
Install Microsoft Word Excel and Power Point Nero DVD burner Photoshop in
preparation to concert. Please come on Saturday 01 March 2019.
please i asked may times to add registration to my agility
ESS ID# 4122 Password Reset Request. Thanks.
Requesting an IT to check if the smart board and the sony projectors are match
with each other. Thank you.
Hello I am the replacement of Ms. Rashmi Gopalakrishnan(HR officer)her last

working day is on 28th February 2019.So request you to provide me with a new
mouse for using the company laptop.
Good day May I follow up my request for the access in Finance shared folder My
TeamViewer ID is 285 814 410. Thank you so much.
We need an IT to fix the PC of the AA. thank you.
Requesting to please install the necessary apps in the OIWB. The installed apps
was accidentally deletedremoved by the previous teacher. Please consider this
request as urgent. thank you.
Some spots on IWB unresponsive so unable to write properly on board.
May I follow up my request for the change of my defective keyboard As I cannot

work properly. Hoping for your immediate action. Thank you so much.
IWB Lamp shuts down every 2 minutes - Urgent
Replacement of 1 CCTV in FSL Play area that capture a large space.
SSW Agility Access - Registration Payment Dashboard Student Information - 5091

- Lina Atieh
I would like to request to transfer the FP of Ms. Maria Paloma Employee ID 4622
to Qurain. Thank you
Good afternoon. My class PC has completely stopped connecting to the internet.

The internet works on my phone and personal laptop so it must be something
wrong with the computer. It wont connect to the school wifi nor my phones
hotspot. Ive had this problem a lot. Perhaps the thing that connects the wifi
needs to be fixed Thank you.
Cashier PC keeps on hanging and Cashier cannot do her work properly.

Urgent.Thank you.
Requesting for new Desktop
1 Keyboard replacement for Classroom no. 3 with IWB and 1 for Teachers
Computer.
Installation of latest Microsoft Software & Movie Maker of Teachers Laptop in

Preparation of AVP making.
WIFI in the room is not strong enough for computers to access websites at the
same time.
Requesting to please fix the MA share which is not working. Thanks
requesting to check the colored printer in BAs area. - Not working.
Requesting to please fix the fetch me monitors which are not working.
Whenever I try scanning a document it comes all black to my screen.
BAs PC not working. Please see attached file.

Teachers ipad needs to have an installed ClassDojo application. Apple id needs
updating.
Please help resolve printing error in AX. Error screenshot attached. Really
appreciate immediate response for cheque printing
1F Fetch Me not working
Request for BM access to student registrations and payments like cashierregistrar

in the agility in case cashierregistrar is absent or off duty.
We would like to request a technician to check the IWB in Room No. 16 as its not
working properly. Thank you.
Need to check the CCTV because it is not showing any video in the monitor.
Need to check the CCTV because it is not showing any video in the monitor.
IPAD for the New Teacher: Miss Zeena Abdulrahman (6664)
Arabic staff room pc is not working well
Submitted passport request does not show workflow history hence we cannot
track the status. It does not appear to BAs ESS account for approval.
** Please read the email: nDear Ms AnnanI have trouble getting my white board
to switch on it worked on Sunday and nothing was wrong when I try to switch it
on Monday it did not respond. The box (cpu) does show that there is electricity
coming through but the board does not respond. Can you please IT to come and
fix it please. nnCan you please inform them ASAP because they took 6 months
last year to come and fix my computer as last year the windows needed to be
updated.nnThanking you in advance.nnRegards
Please reset her password as she cannot access her EPG Email. Thank you
FP Enrollment of 3 new Nepalese student assistant
Creative speakers not working for repair
Request for FP enrollment 6673tSanduni Rasika AndaramnagetEY07- AM1t11-

Feb-19n 6674tNadeeka MudiyanselagetEY07- AM1t11-Feb-19
cannot connect to the internet. tried to restart still cannot connect. Room 23 - 1F
Old Building.
FMS not working
Installation of DVD burner to all IOWBs in WB. Installation of power director for
Concert AVP
Installation of DVD burner to all IOWBs in WB. Installation of power director for
Concert AVP
Received iPAD chargers plug has only 2 pins (Type A) which does not match to
most of the available sockets in school and even in accommodation. Ms.
Alexandra wants to request 3 pin plug (Type M). Thank you
We would like to request EPG contact details for Ms. Roselle Aguila. new OAASS
Teacher. Thanks
Ms. Lorelie Workstation no Display
Agility Access - Dashboard - Finance - Student Fees Balance
EPG contact details for Ms. Alexandra Manascero Delgadillo and Sophia
Victorian.Thanks.
requesting to check the LED in the bus area. not showing the full screen
We would like to request a technician to check our Fetch Me System as its not
working. Thank you.
FP Enrollment - 6530tNavaneetha Kumari Cheerla - Student assistantn
Request for AX Dynamics installation in my laptop. Thank you.
Please be informed you that we recently changed desk within finance. Kindly
provide new telephone connection for my telephone.
Canon camera adopter not working. requesting to please fix. Thank you.
Fetch Me not working
Kindly provide for PC and desk for me. Thank you.
Student Attendance in Agility not working
no internet connection in reception area.
"Display in the monitor ""The user profile services failed to logon. User profile
cannot be loaded"". "
Miss Dema Ibrahim (6381) SSW encountered error on updating the attendance on
Eforms
Requesting for our Branch Manager to be loop in BM email. She is currently loop
in Branch Coordinator emails only (Rasha Ismail1742)
AA PC keep on not responding
Update BM Email group - request to add fbeydoun@epg.edu.kw in BMs email

group.
Request of 4 pcs extension wires to be used for Concert next month.
We would like to request for the video footage of RB Branch: Rumaithiya

Date:February 3 2019 DVR 3 CAM 2 Time :1:00 - 1:30 pm DVR 2 Camera 16 - 1:00-
1:30 pm DVR 3 Camera 14 - 12:50-1:10 pm
FP Access - Sarita Bista (EMP ID 6632) - Nepalese HK staff

February attendance in Agility is not seen.
As per Ms. Roselyn (CCTV staff) DVR 3 has No Playback Record
Fingerprint machine does not recognize fingerprint. It is hanging most of the time.
Sometimes it recognizes fingerprint after several tries. Please check out Biometric
machine. Thanks
We would like to request the video footage Branch: Rumaithiya Date: February 3
2019 Time : 1:00 pm -1:30 pm DVR 3 CAM 2 because we cant access online the
DVR 3 of Rb.
Please check ID# 6056 ESS as NO Leave Type option ( Sick leave & other Leave
type)nplease fix asap. Thank You.
requesting IT to check the IWB and projector of Room 51 - 2F New building
For calibration of IOWB for room 50

Requesting to kindly check the Monitor (showing only blue screen) in room 26.
Smart IWB- Ms. Khawla Hamad ( FS2 Math) not working
No attendance record found yet SSW cannot encode attendance for today
03.02.2019.
we are requesting for calibration and to check classroom interactive whiteboard

(IWB) needs re-positioning for the ff: rooms 18 43 2 30950n
Below SDRsnot submitted to Ms. wafa Habayeb as checked its submitted to

branch coordinator but i cannot check if i put wrong name. For your kind
assitance to correct said transaction. nSDR-23797- January 30 2019nSDR-23828-
January 31 2019
Printer R275 (800i) - Printer not working. whenever were printing it always end
up in paper jam. - called the outside company as well.
Dear IT Team . i need to type in Arabic but in my PC i cant please i need it ASAP
thanks
requesting IT to check Room 18 - PC not working. please see attached photo.

Room 18 - First Floor Old Building.
Canon Selphy Printer Jam
Account of Ms. Wafaa Habayeb (1394) transfer fee payment thru agility from SA
branch from SA to AM1. She is transferred now to AM1 and she cannot transact
payment.
Retrieve SD card pics - all files showing is in .CR2 and no .jpg (for yearbook pics)
Whiteboard.exe still not working.
Projector automatic shutdown in Room 7 IWB
SSW Fetch Me Monitor is hanging. Requesting to please fix. Thank you.
We would like to rquest a technician to check our Fetch Me System as its not
working. Thank you.
Please come as soon as possible to fix this.
AA gmail cannot be opened
Please add sibling discount for 131088 Yousef Waleed Ahmad AlKanderi. Approval
sent via email.
Requesting to be please install Adobe Photoshop on my laptop.
Speaker in English FS2 not working

AX printing error. Need help urgently since this involves printing salary cheques.
Please see attached screenshot. Thank you
1. Joseph Peter Balangon - Teachern2. Dennis Mendoza Malubay - IT

Techniciann3. Angelica Rosales Ambid - Social Media AdminnnPlease note that
below staff is for fingerprint number onlynn1. Michelle Thomas Estigon
Wireless telephone line for checking battery issue and also Cashier is requesting
to put the wireless phone beside her table.
C&R ipad not working for checking
Good morning. I have had many problems with my speakers throughout the year
and it seems that they are completely non-functioning now. If I could have a
replacement set of speakers it would be great so that I can continue my lessons
with videos and use Class Dojo properly. Thank you so much.
requesting to install publisher in all Year Leaders laptop.
One tecaher will have to enroll her finger print in QB name Ms Roisin De Paor
employee Id 6601. Thank you
PLEASE CHANG MY LOCATION FROM PS SLW TO FUNATEES
REQUEST AGILITY ACCESS FOR REGISTRATION AND PAYMENT
FP of AA not registering in the biometrics
IOWB touchscreen is not working
The new System for Fetch me always stop during the pick up time and this is
affecting the operation and the parents are complaining.
My projector and Interactive white board doesnt work

My Ipad needs to be whiped because i cant get access due to it still being
identified with an Apple ID to another user
We would like to request for a footage of MUBARAK ABDULLAH JANUARY 16

2019 DVR 2 CAMERA 5 (FS2 ARABIC ) TIME: 11:00 AM TO 12:00 PM. Thank you.
AM1 staff ESS needs to update approver due to new BM (Ms. Wafa Ibrahim
Hussain Habayeb)
nWe would like to request from your good office for a keyboard replacement for
our BM and CR computer as its not working at all. Thank youn
Fetch Me Monitor not working.
CPU Audio not working
SSW computer not working. Requesting your immediate assistance.
Microsoft power point is set in Arabic language. Trouble shooting was already
made however the issue was not resolve.
Renuka Audomalaga- FP Request
To create EPG Log In details for the following new staffsnn1. Jeana Marie Aurea
Josen2. Rhoda Angeline Ranchezn3. Kristine Dela Cruz Espinon4. Brian Alan
EballannThank you
Need to recover deleted pictures.
requesting to check the BAs CPU. it cannot open. tried to plug in and plug out but
its not working.
We would like to request the video footage of Rumaithiya Branch January 22
2019 DVR 3 CAM 2 Time:8:00- 9:00 am. Because DVR 3 in not accessible on CMS.
CPU in Room 9 is not working.
PRINTER CONNECTION FOR NEW PC USER TROUBLESHOOT PRINTER SHARED

NETWORK STORAGE CONNECTION FOR NEW GRAPHIC DESIGNER.
requesting to check the DVRs in New Building most of the cameras are black
screen
FP not yet registered in the system for following staffs: Kokkiri Vijani-6563 (Date
hired:17-Dec-18) Nagamani Nagavarapu-6589 (Date hired:17-Dec-18)
We would like to request for the video footage of the following: Date : January 8
2019 DVR 1 CAM 12 7:40 AM TO 8:40 AM DVR 1 CAM 12 8:40 TO 9:40 AM DVR 1
CAM 12 11:00 TO 11:40 AM.
DVR tCAMtTIME ( We are requesting for the footage of the following)n3t 8

ARABIC CLASSt9:15:00 TO 9:50 AMn3t 9 ENGLISH CLASSt10:15 AM TO 10:55
AMn3t8 ARABIC CLASSt10:55 AM TO 11:13 AM n3t13 NURSE ROOMt11:13 TO
11:22 AM n
Hi Hussein neither mine nor Tracey Deanes Zain mobile WiFi works
Dear Mr. Oliver nnPlease can you add Ms. Florence to the fingerpint permissions
at WB nnUntil MM has the fingerprinter and power she needs to do her copying
and printing elsewhere. Head Office is very busy and the printer there is used by
many. The one at WB is sitting doing nothing at the moment. nnAlso she will need
her laptop to be connected to the printer. I understand that IT needs to set this
up. Jennifer will move to MM with me tomorrow now that we have internet and
power in our offices and so she will not be able to assist Ms. Florence with her
printing. From : EYP
CPU connected in Projector of FS2 Maths classroom is not working.
May we asked your assistance to please help our Cluster Manager Angela Codwell
to resend back to us the CFC student that we encoded in the agility. As our SSW
need to fill out some boxes in order to process our block listed student.
Mohammad Ahmad AlNaser ( form code - CFC-1135 ).
Dear All nWe would like to request NEW FPBIO-METRIC MACHINE to replace the
installed FP Machine due to the following reasons:nInstalled FP Machine - takes
long time to verify FP ( 2-5 mins.).nOther Staff - sometimes FP not recognize that
cause of black INOUT FP Exception report.nStaff on Branch visit not recognize FP
e.g CM Academic Head Staff. nHoping for your kind approval on this
request.nThank You.
Good morning. Ive had this issue for about a week now but my school PC wont
connect to the school WiFi nor to my personal hotspot. Can this please be
resolved quickly It is growing increasingly difficult to teach my lessons. Thank you.
Good morning. Ive had this issue for about a week now but my school PC wont
connect to the school WiFi nor my personal hotspot. Can this please be resolved
quickly Its growing increasingly difficult to teach my lessons. Thank you very
much.
Projector not working. (suddenly turns off within 5 minutes) @ Room 9
Kindly delete this AY 2018-2019 registration for Adam Sami Hamzah Shukrallah
177047 . Approval sent via email.
AA PC not working. Urgent.
printing in AX
Microsoft office cant find the license. Please fix. Thank you.
Good morning. Im still unable to connect my rooms PC to either to school wifi or

my own mobile hotspot. But my phone and laptop can both connect to the wifi.
Can this be fixed soon Thank you so much.
AX not working for fixing. Thank you.
installation of Fetch Me in one SSW computer and upload the necessary data
students name for the Fetch Me to work
Urgent check up of AAs computer unit - note: problem has been relayed to Imran
through WhatsApp
The FS2 English Projector bulb is broken Please replace. Thank you
Fetch Me System is not working. Please check whats wrong with it. Thank you.
MB2 CCTV DVR 1 cannot connect or view in the main viewer.n
IWB not working. We tried to open and after 10 minutes it turned off.
PS not working. there seems to be a strange sound coming from the cpu. please
check. room 18 - 1F old building
We would like to request EPG Lod In Details for Mr. Cormac Joseph Harold Flynn -
6620. Thanks
Please add sibling discount for 100422 Abdulkareem Mohammad Obaid AlKendi
and 130530 Saifeddin Ahmad Saifeddin Abaza. Approval sent via email. This was
based on message sent via class dojo to parents that Y6 students of AY2017-18
who has siblings enrolled for AY2018-19 will get sibling discount.
password has not been changed but not working.
Building 2 & 3 fetch me monitors are not working.
Im consistently unable to connect my PC to the school wifi. My phone and laptop

are able to connect but my PC almost never is able to. Thank you.
Please connect the computer of Ms Rajaa to the printer of PS Salwa. Thank you.
We need IT to fix the computer of the BA. Urgent please. Thank you.
Requesting for FP enrollment of English Teacher
would like to have her access by tomorrow

Please include on the group email for Branch Coordinator
(branchcoordiantors@epg.edu.kw) & Branch Manager
(eybranchmanagers@epg.edu.kw) the email of my new BM Ruba Esmail (resmail)
We would like to request IT to check the printer csince its not working. Thank you
IWB shuts off every after 5-10 minutes.
requesting to check the PC in room 27. there seems to be a virus. Room 27- 2F
Old Building.
Please upload staff discount in micro-eforms for 1810227 174640 1810613 and
131455. These have been approved in ESS.nn
FSL Fetch Me monitor not working since yesterday. Please fix.
Please create Staff Child Discount Request in micro-eforms for 1810459 and
1810460. These are approved in ESS on SCDR-000008. attached workflow
approval.
Deema Hamad Saleh AlZaabi 176072. Attached approved installments. Approval

sent via email.
Projector not lining up correctly onto Interactive Whiteboard.
We need urgent IT technician to fix the computer of the Fetch me (not working)
For your immediate action please. thank you
DVR 1 Cam 15 and 16 not working
Not Charging and Battery suddenly heat
PC not working
The internet on my desktop wont connect to the school Wi-Fi nor to my phones
mobile hotspot. My laptop and my phone can connect to the wifi so it must be a
problem with my desktop.
Cashiers CPU cannot receive wifi signal but all computers have. When BA tried to
troubleshoot the attached message keeps on appearing.
Replace 14 IWB for 14 Classrooms with Maintenance team. From Year 2 to year 6.
Done by joseph.n
Setup of IWB and Cable fixing ijn 14 Classrooms. Form Year 2 to year 6. Done by
Joseph.n
Setup wireless connection of Principal printer. Done by Josephn
Re-Location of Computers of Principal and Vp including Setup. Done by Joseph. n
Finance AX Error: Viewing of Main Account and Trial Balance under General
Ledger Module . Please see attached error screen shot. This is for all Finance AX
users.
Re-format and Re-Configure Branch Admin Computer including upgrading

hardware and recovery of Files. Done by Josephn
Re-format and Re-Configure Nurse Computer including upgrading hardware and

recovery of Files. Done by josephn
Re-Configure of Ms. Acolatse Ipad. Done by Joseph.
IWB Training. Done by Josephn
Touchboard Calbration Room 47 New Bldg - done by Joseph.
Projector Restarting Room 43 New Bldg. - done by Joseph
Need to Install Sasson Font Rm. 41 New Bldg - done by Joseph.

Projector Restarting Room 44 New Bldg.
requesting to install the projector in room 28 - from prayer room.
Hello IT Department I have been issued with a company laptop but it has a
password. I do not know what the password is Can someone advise me how I can
log into the laptop please
Whiteboard.exe in IWB of Rm5 is not working checked also the pen of

whiteboard.
Fetch Me not working all over the branch
My HDMI port is still broken so I cannot use my school computer I am still having
to use a laptop which does not have the interactive board programs I need.
Further to this today my new projector has broken. It shows that it has powered
on but there is no response. It is very urgent it is fixed by Sunday as I cannot teach
my lessons to my class effectively and the Arabic and Islamic curriculum cannot
be taught.
DVR 1 Cam 8 English & Maths Rm 14 today January 10 2018.
Requesting for a new CPU or computer for cashier because she is always having
an issue in printing her vouchers and printer is always disconnecting on it. Thanks.
We would like to request a technician to check the CPU of our Learning Learder as
its not working. Thank you.
Team Viewer ID :629 889 579 - requesting for Primo PDf dowload for Learning
Journey
We would like to request IT to connect the LL computer to the printer. Thank you.
Dear Mr OlivernnGood daynnKindly update the EY LLs email group
folder:nnREMOVE:nn1. Jenny Lynn Thompson -jthompson@epg.edu.kwnnnADD:
nn1. Elsa Gonzales - egonzales@epg.edu.kwn
Old Building DVR 6 Cam 4 not working.

NB DVR 11 - Cam 12 & 16 not working. please check.
ID# 6541 ESS Password Invalid. Please reset. Thank You.
projector in room 2 needs proper cable connector. please check.
Fetch Me Monitor not working
Room 38 - GF New Building. requesting to fix the projector.
We would like to request for an urgent checking of projector inside Room 28 - 2F

Old Building. It was blown up.
IWB not working and automatically shutdown. Please see attached
No internet connection
Telephone is not working
The fingerprint of Ms. Rana AlBayyat is not recognized by the biometrics machine.
Kindly check whats wrong with it. Thank you.
DVR 6- camera 4 - showing black screen (Old Building)
NRS190008 (Malak Mohammad Rashad Alamiri) was given a group assignment in

agility. Please help us to remove it. Thanks
The PC of the Registrar is very slow. Please check.Thanks
Kindly check the fetch me program in SSW computer because its not working.
Thank you.
Computers so slow and keeps hanging

FSM monitor located in 1st Floor is not working even when turning on and off.
Need immediate assistance please.
Installation of Canon Selfie Camera to AA computer unit
cord for sound system is broken and needs replacement for FSL and FS2 english
classes. Please see attached pictures.
Install CCTV and Biometrics in new CKB location ( EYSalmiya Basement )
Request to download Primo PDF for AA PC for learning journey photos
Asking for your kind assistance to please help us to fix and unfollow the unknown
IG pages (1197 following) in JB account in the Instagram. Thank you.
We would like to request a technician to check the computer of our AA since its
not working properly. The monitor showing rainbow colors and blinking. Thank
you.
Room 9-Err: Need to insert portable IWB - * the CPU is new yet the projector is an
old Sony Projector *
DVR 3 CCTV Monitor in the control room is not working. Please check and fix.
There is no Net Access to DVR 4 and no monitor display to DVR 3. Please see
attachment. Thank you
requesting to connect the computer to the printer. Islamic and Arabic

department.
We would like to request a technician to check our BMs Computer as its not
working.Thank you.
Request for Interactive Games Installation - Room 2 - to be used by FSL Class

English - programs has been deleted done by updating the software by Imran
Request for Antivirus Installation - the teacher keeps on losing her files due to
unwanted malwares on her PC
IWB in room 11 - FS1 Maths classroom is not working. Immediate check up is

needed.
The IWB is not working.
We need an IT to format the PC of the teachers. Thank you.
Please create 30 KD bus voucher for 173456 Yusuf Amr Abdelhamid Abdelhamid.
Branch: SS Payment Method: Transfer Fee Type: Bus amount 30 KD. Note:
Voucher 21474721 transferred to Bus fees. We will convert 30 KD tuition fee
refund to bus fees but I can not create the voucher anymore since the bus is
already cancelled and the system will no longer allow me to create a bus voucher.
Dear Mr OlivernnGood daynnKindly update the EY AAs email group

folder:nnREMOVE:nn1. Vany Rose Villaruel - vvillaruel@epg.edu.kwn2. Mary Rose
Ong - mong@epg.edu.kwnnADD: nn1. Ruth Gonzales - rgonzales@epg.edu.kwn2.
Orleance Javier - ojavier@epg.edu.kwnnThank you.
Kindly adjust the 200 kd the renewing discount for the following student names:
Approval sent via emailnn1- Fatemah Redha Ali Asaad St.Code :152511.nn2-
Layan Yousef Mohammad Gharbiyah St.Code: 152527.nn3- Leen Yousef
Mohammad Gharbiyah St.Code: 152526 n
Fawzy is requesting for IT personnel to turn the PDF documents into editable.
Static on DVR 3 Cam 9

Hi Team Kindly assist in installing MS Outlook in my computer. I tried installing it
myself but Ive been encountering errors in connection. Thanks.
Dear Sir please reset s2439 (.microeform) due to invalid password. (just suddenly
password libidinal).
Cancellation amount posted for RW-4486 188985 is incorrect. Please help check
and rectify.
CCTV cable in DVR 1 Cam 14 - Admin area is not working even removing and
putting it back again. Need assistance
Ms. Roselyn (CCTV) staff has reported that DVR 3 is not showing on CMS Online.
It was reported that in CMS Online all DVR1 camera recording is not showing.
Please see attached.
to add restriction on youtube website - reception pc.
No internet admin and reception area. Done by Joseph
FP machine time issue. Done by Joseph
Need to install wiFi card in room 9. Done by Joseph.
Reception computer no internet. Done by Joseph.
Set up CPU for Mr. Dunk. Done by Joseph.
Computer set up in Music room. Done by Joseph
Cabling for admin principal vice principal reception nurse and SSW computers.
Done by Joseph
Cashiers computer cannot connect to printer. Done by Joseph
CPU for m the music room need to format. Done by joseph.

Monitor not workng in room 9. Done by JOseph.
Mouse not working in room 10. done by Joseph.
Keyboard not working in room 9. Done by Joseph
pjector not working. Display issue. Done by Joseph Albay.
CPU not working in staff room. Done by Joseph ALbay.
Cabling for classrooms from ground floor. done by Joseph Albay.
requesting to check the printer at BAs area. (error when printing in a4 paper)
Installation of 5 GPS to our 5 new buses immediately
We need IT to check the computer of SSW( Ms. Altaf) not working well. Thank
you.
DVR 3 is not working. Please fix. Thank you.
Kindly add 200 renewing discount to Amirah Hussain Ali Amir - 120870 as
approved. copy of approval sent via email.
Due to some validity issue I change my number.Kindly change my contact number

in Intranet My new number is 96786192.
To fix the printer at CCTV Room

Change of OS for AA computer
Youtube and Pinterest access of AA BA and Teachers Computer (with Admin

supervision)
Need to connect my laptop (EPG issued) to the temporary printer given by

AlNahar Company. Hand over of works is on going.
To remove the CCTV and biometrics as bakery will be transferred to other
location within this week
All items missing from Desktop on classroom computer which is impacting

learning.
May I request for password reset for our nurse email address
mgillaco@epg.edu.kw . She cannot remember her password. Thank you.
requesting to check DVR 6 - camera 13 .
May I kindly request you to transfer the FP enrollment of Mr. Joshua Diputado
with ID#6523 here in PS-SLM. Also please create an EPG email for him .He is a
new support teacher. Thank you.
to check the camera 3 & 11 - DVR 2 - the two cameras are black.
Hi Sir OlivernnWe would like to request to please create EPG log in details for the
below new OAASS staffnnFP No.nnEmp IDnnEmployee
Namenn1nn11339nn6522nnAngeline Reyes Puyatnn2nn11340nn6523nnJoshua
Diputadonn3nn11341nn6524nnJoannalyn Jade Festin
Tediongnn4nn11342nn6525nnCharisma Delos
Reyesnn5nn11343nn6526nnRodolfo Cadorna PagatpatnnnThank you so muchn
Ive requested to install Sassoons a month ago the ticket is till open could
someone please assist to install it as it is the font of learning and teaching.
The update message keeps popping up every 5 minutes and it hinders learning
becuase it block the screen that the learners are working on and I keep on having
to leave a learner Im assisting to go back to my computer to click Remind Me
Later.
We have 4 new student Assistants to have finger print enroll and for Ms. Nadine o
have FP access in the branch. Thank youn
Please add sibling discount for 153105 Retaj Saad Mefleh AlSuwaileh. EPG has
sent a memo to parents that 201718 Y6 students who have siblings that are
registered for AY 201819 will get the sibling discount. nn
TEAM VIEWER INSTALLATION IN AA PC
SSW Computer desktop not working.
CheckInstall Anti-virus to all CPUs in classrooms and admin offices
"FSL English Class with PC err ""Automatic Repair"" "
Requesting to please fix the adaptor of the canon camera because its not
adapting the file or photo from the pc using the connector.
We need IT to install teamviewer in AAs computer urgent please Thank you.
Team Viewer installation in AAs PC.
Projector was pulled out and needs replacement. No replacement until now.
Slow wifi connections in all classrooms. Teachers are having hard time on using
classroom monitor
New FS2 Specialist teacher has no issued iPAD yet.
IWB Projector
2 Employees are having problem with their fingerprints
CD Port is not working. Audio is also not working

Upon approval of fingerprint amendment of Ms. Veronique Rex ( 4852 ) by LL it
was system error
No internet connection in classroom.
Requesting to please install the canon selfie photo printer 1300 in the pc.
URGENT please to meet the deadline for the releasing of LJ photos. Thank you.
BM cannot create CFC in Agility
CCTV Not Showing-DVR 1 Cam.2
FS1 Arabic Computer error says Cant read hard drive.
Projector turns itself off all the time and mouse clicks all the time by itself.
Changed the mouse and it still does the same thing.
OIWB in Rm 8 automatically shut down Red light blinking under Lamp indicator
1 Teacher Computer not working and other one no Internet connection.
Requesting for FP enrollment of Sudarshani Weenasekara
Requesting to Transfer Ms. Hannah Weetman FP to AM2
IWB is not well coordinated with the projector and CPU
FETCH ME ISSUE
DVR 2 Cam 5 and 14 not working. Please fix. Thank you.
Requesting for Samsung Charger for the Office phone being used by Ms. Irizzle.
We would like to request a technician to check the PC of our CashierRegistrar as

its not working properly.Thank you.
We would like to request IT to fix the printer in the reception area since its just
printing 1 or 2 pages. when its more than 2 pages it doesnt print. Thank you.
We would like to request IT to fix the computer of LL since the monitor is not
working. It will display for 5 seconds then the display will disappear. We tried to
change the monitor but same thing happened. Thank you
Requesting to upload the name of the BM Hiba Saad in the submission column of
Arwa Khanfar in ESS. Thank you.
Request to add address book to Kyocera to function when scanning docs
PC Issues Update -cant use PC it needs update- Room 2
We would like to request two (2) ipads for our new English Teachers in FSL and
FS2. Thank you.
Fetch Me System-Bldg 1 & 2-is not working
Good morning I would like you to check the software of laptop no. 31. ( blue
laptop) It is not working properly maybe one of the program was accidentally
deleted by one of the student. Hope to find way to check and fix the said laptop.
Thank you and God bless
Good day One of the laptop wifi card is not working. It is connected but there was
no connection. Thank you
requesting to check NB DVR 12- camera 16 - no data from the camera but its
working. please check Ground Floor New Building
requesting to check the Room 44 - 1F New building - the projector and touch
board has been moved and please check the calibration of projector and
computer. Thank you.
Please add 200 Kd renewing discount for 120496 Youssif Hosameldin Anwar
Abdellatif. Copy of approval sent via email.
The WiFi network isnt working for anybody right now. We could really use it for
teaching. Thanks so much I hope youre having a good Sunday.
"When I try to access the lesson plans on gmail drive a notification comes up
saying ""site not secure"" and am unable to access."
Hello. My classroom computer is unable to connect to either the building WiFi or

my personal WiFi hotspot even though my laptop and phone can connect to my
personal hotspot. Can this please be fixed Thank you very much.
The modem is fine but we cannot connect to the wifi. We can print to kyocera but
we cannot browse. Please see attachhed file.
Kindly create EPG Log In Details for the below new staffnn1. Charife Cadaan2.
Joan Abeson3. Patrick James BarcelonannThank you
the school lines are not working
install basic movie maker and windows dvd burner to BA pc
Kindly checked Projector of room 8 it keeps turning off
requesting for an IT to set up the computer of LA and of Ms. Safaa.

Branch: KB nn Date&Time to Review : December 4 2018 From 11:00 PM to 12:00
PM nn Staff Child Involve: Adam Abdullah Redha AlYousefinn DVR Port No.: DVR
1nn Camera No: CAMERA 09nn Request by: Abdullah Redha AlYousefi - Father nn
Purpose: ADAM - FACE SCRATCHES (please see attached photo)
iPAD for Ms.Nada FS2 Maths has no Google sheet and Google docs
AX documents cannot be printed in Admin Kyocera. Requesting for your help

please.
CTV VRN:nn003nnBRANCHnnEY-13 QBnnDATEnn05 December

2018nnSTAFFCHILD INVOLVEnnMariam Abdulaziz Shaker AlOstad nDVR PORT
NOnn3nCAMERA NOnn8 (FS1 UL Bag Area)nREQUESTED BYnnThe
ParentsnnPURPOSEnnThe parents what to see what happened to their child.
There was an accident where its changing diaper for Mariam. Mariam is playing
on the door and the Assistant did not see Mariams hand is on the door and she
closes it. nn
Branch: ASB nnDate&Time to Review : 04 Dec 2018 12 to 9:50 to 10:35nnStaff

Child Involve: Yousef Abdulaziz Eissa MullaYousefnnDVR Port No.:3nnCamera No:
8nnRequest by: The fathernnPurpose: Fell down while sitting on his chair. The
father wants to make sure if he did not bumped on something because his having
a fever now and wants to vomit.
FMS is not working

Good day I am requesting for another projector to be used in ICT lab. See
attached picture of the projector. Please fix also 2 netbooks numbers 31 not
turning on properly. maybe one of the kids deleted something from the comp.
and 34 it is connected to wifi but always no connection. Thank you and God bless
the projector is not working well. - please check. Room 41 - First Floor New
Building.
Please check ID# 6057 ESS - NO Leave Type choices.nThank You.
Request to transfer fingerprint in the system
FP Transfer - Kaleela Umma Mohamed Thameem EMP ID 6168
FP Transfer - Kaleela Umma Mohamed Thameem EMP ID 6168
FMS monitor in 1st floor not working. Need urgent assistance.
Branch: EY17-Khaitan nn Date&Time to Review : December 3 2018 1:00 - 1:30

pmnn Staff Child Involve: Khaled Laith Hejazi Tayel 187976 - FS1-B1 nn DVR Port
No.: 1nn Camera No: GF Play Area nn Request by: Father nn Purpose: The father
wants to see the incident happened in the play area yesterday.
requesting for two computer units in Arabic and Islamic Staff room. Room 32 -
2nd Floor Old Building.
Room 4 - Ground Floor Youtube is blocked again. please check.
Elshaimaa Mohamed Abdelghaffar Mohamed Mohamed Ebaya - 2493

amohammed@epg.edu.kw no access in the intranet (indicate email add not
register) nn
Installation of MS Word Excel Power point to AA personal laptop

Internet access not working since yesterday 2PM.
IWBs in Building 3 G-Unit cannot connect to the internet.
FS2 fetch me and pre fsl in one splitter box.
IWB not working at Room 19
DVD Rom not burning.
HDMI cable replacement. HDMI plug adapter connected to the CPU was detached
from the wire.
SSW access to microeforms - Student Attendance
Fetch Me had not been working for 1 Week now.
We would like to request IT to check the real time in the FP Machine since its not
correct. Thank you.
Request to transfer branch on ESS
Requesting for the finger print of Ms. Nouf Abdullah in MA. Thank you.
SSW cannot edit the attendance on micro eforms
Please arrange payment schedule for 153601 Hamad Bader Meteab AlShelahi.
Attached approved installment and approval sent via email.
KB - INTERNET ACCESS Not Working from 12:30 to 5PM.
Nurse Computer not Working. TURN ON not work.
Nurse Computer not Working. TURN ON not work.
External speakers have a bad or entirely broken connection. I need these for
showing some videos in class - the regular speakers in the PC tower arent loud
enough. Thank you in advance.
C&R cannot print voucher through agility for three days now.
Fetch Me will not be opened in SSW PC
I cannot print printer appearing offline
C&R computer unit cannot print directly from microeforms. Seeking immediate
help
1 monitor inside has no display no power. I asked the CCTV technician to check if
whats the problem since he was here the other day. He said the power adaptor
need to change. Please attend immediately fetch me is very important during pick
up time. Thank you.
AA name not in the system.
The FS2 English projector the touch is not working. Thank you
Kindly check the Canon Selphy Printer in the branch. Not working properly
because of the ribbon jam in the printer. Please attend immediately as we need
to print photos for Learning Journey. Thank you.
Canon selfie photo printer is not working. Requesting for your help. please. thank
you.
Cannot receive calls.
my cashierregistrar cannot print receipt voucher from the agility since

yesterday.n
To format the PC of AA. Thank you.
Installation of printer please in AS Office near EYS. Thank you.
DVR 1 for CCTV Cameras is not working
BA printer not connected to the PC.
Wifi connection in Villa -2 Loung Area is not working.

DVR 2 CAM 4 - static DVR 3 CAM 10 -black out DVR 1 CAM 7 - black out
Please install canon selfie photo printer in AA and SSWs PC.
No PDF format in IWB FSL Classroom
New fetch Me monitor not working. Please fix. Thank you.
Requesting pass code access for English teacher and SA
Please generate FP number and email address for those that need email ID
installation of Sassoon font in every Year Leader and coordinators school laptop.
New Photocopier Installation on Computers. Urgent. Thank you.
I cant log in to eforms using my old password. Employee ID no is 4384 and old
password is the default password which is password123. Thank you.
Please reset password of s2439 as - User Id or password is invalid
My projector wont turn on. If it can please be fixed as soon as possible it would
be great because I need it for some lessons today.
Projector wont turn on. Please assist ASAP because I need it for some lessons
today. Thank you very much in advance.
Kyocera scan not working- cannot connect
to put computer set (with speakers) in Prayer Room Room 20 - 1F old building
the IWB needs to be checked. Room 38 49 and 36.
Room 7 - 1Floor Old Building - replacing the light bulb in my projector so that
images can be seen properly on the screen
requesting to install Microsoft office and Sassoon infant Font in PC - Room 4

Ground Floor
Fetch Me system changed CPU
Please arrange payment schedule for 1810623 Baddah Fahad Abdullah Nafkhan .
Dec 10 2018 - 200 KD Jan 10 2019 - 200KD Feb 10 2019 255 KD (Total of 655 KD
for tuition fee)
Ms. Nour Ramdan-6064 cannot access the Intranet. Kindly check. Thank you.
Please arrange payment schedule for 1810623 Baddah Fahad Abdullah Nafkhan
for Tuition Fee : Dec 10 2018 - 200 KD Jan 10 2019 200KD Feb 10 2019 160 KD
total of 560 KD. (Late registration discount of 190 KD will be applied by Cashier to
bring balance to 560KD for tuition fee)
MA share not working. Please fix. Thank you
Room 21 - 2F Old Building. PC has virus. Kindly check and install an anti-virus.
Request to replace the Samsung Tablet to Apple Ipad as taking photos for
Samsung is all blurred
Good day I would like to report that some of the laptops here in ICT Laboratory
was already damaged. The water dripped from the ceiling and reached the
laptops thats why it is not working properly anymore (nos. 4 dead 5&6 kept on
hanging) I am requesting also to activate the OS of laptops: No 18 and lastly
Please activate also the MS office of the following laptops nos. 6 15 19 and 22.
Thank you
Please check the DVR 1 as per the CCTV technician there was no playback and it is
not recording.
Miss Dema Farouk Ibrahim (6381) SSW encounter problem on updating the
attendance She needs to put present or absent one by one.
Landline is not working
Fetch Me Not working for Both Ground Floor and First Floor.
Printer connection to Kyocera
sound system cord broken
HDMI cable broken due to transfer of CPU when maintenance arrives. Learning
Leader cannot use the IWB.
AA Computer no more memory
Failed to log-in in Intranet - msalah@epg.edu.kw
Ms Dema Farouk Ibrahim 6381 (SSW) can not update the School Attendance on
eforms.
Broken HDMI cable needs replacement in room 5. Thank you
We need urgent IT to relocate the router to Room 21. Thank you.
Please fix cancellation amount for RW-4396 to show correct amount on

statement of account Mahmoud Ahmad Hussain Abed Alit188209
MB2 DVR1 is not connected in the main CCTV reviewer.
IWB CPU has a system error and cannot open the windows. Kindly check. Thank
you.
BM PC no internet needs urgent assistance
I downloaded the Sassoon font but I need the admin password to install it.
IWB for classroom no. 5 is not working.
Not working theres message on the screen diagnostic repair.
Please generate FP and enroll.
broken power adaptor for replacement as per CCTV technician. Done. Thank you
We need urgent IT maintenance to fix the landline phones. Thank you.
Internet Not Working - First Floor
working properly. Thank you
Please update their fingerprint not registering in the biometrics
Projector in Room 8 is not working
Requesting tagging of FP No. 23078 to ID#6457.nnHis old ID# is 4509.n
Requesting for EPG Email address ESS Intranet access for the following - 1. Joyce
Lutz Maagadn2. Merlito Sebugann3. Julius Tolentinon4. Mark Lesther Eligion5.
Joseph Bolonn6. Sogie De Claron7. Rhen De Pablo . Thank you
Inaccessible DVR 1 - please see attached photo.
Attendance access in micro-eforms
requesting to check the room 23 - 1F Old Building. projector turns on and off
every 2 or 5 minutes
"I have just received my laptop yesterday from months of checking and repair
from IT dept. However when I turned it on just now I heard a ""radio frequency""
sound-like coming from the back. I am not quite sure if this the fan. May I please
request that this should be checked immediately as the laptop I am temporarily
using halts my work as it hangs frequently. Hoping for your quick action regarding
this matter. Thanks. "
We need IT technician to update the ipad of Ms. Rola (arabic teacher) and to
connect the ipad of Ms.Safaa to JB Wifi (not connecting at all). thank you
Requesting to please create one group email for Admin. & Teaching staff. Please
see staff list attached.
FP still not working Chairmaine Jack(3679)
Please urgently fix the computers for the ff classrooms 23 and 24 that has been
affected by the rain. Thank you
IWB Projector keeps on displaying searching for source
Please add sibling discount (10%) for 189713 Ellen Ayman Abdullah AlKhudhur.
Special approval by Chairman due to parent request.Approval sent via email.
Hi please help resolve attached error occurring while logging in AX-RDX. All
Finance team and maybe other users are not able to log in at the moment. Really
appreciate your help.
Please arrange payment installment for balance of 176014 payable in 3

installments. 1st payment on March 31 2019 - 500 KD 2nd one on April 30 2019 -
500 KD and on May 31 2019 - 130 KD.
Requesting for 1 extra IPAD for the parents survey
requesting for the set up of transferred IWB and projector and computer set in
room 2.
Please create FP no. and enroll the same.
to connect the pc laptop of year leaders to the printer inside the management
office. -
to connect the pc laptop of year leaders to the printer inside the management
office. -
Internet connection very weak unable to run any websites properly.

On trying to login to Employee Self Service I received the following message.
jnolan@epg.edu.kwUser does not exist in database. Please could you resolve this
issue.
Requesting to install Publisher for the laptops of YEar leaders
Please arrange payment schedule for 120783 154444 and 111116. Attached
approved installments. Copy of approval sent via email.
Kindly arrange payment schedule for 120783 154444 and 111116 . Attached
approved installments. Copy of the approval forwarded via email.
EY Salmiya - Set up of Computer & Network
No Internet
requesting to connect the laptop of the year leaders to printer.
No internet connection. Thank.you
IWB in Room 38 is not working
Internet Not Working - First Floor
Ms. Najlaa branch coor land line need to fix she can not use the land phone ASAP
please.
Ms. Rasha BM and Ms. Rawans Cashier computer is not working because their
CPU got wet because of the heavy rain.
OIWB check up - no sound screen inappropriate direction cannot use touch

screen - FS1 Maths classroom
Please provide Educare Logins for the following Teachers at QB Rim Nasri and
Janice Williams
AA office transfer to library due to flood need IT assistance

We would like to request a technician to check our Fetch Me System since this
past two days its not working properly. It takes to much time for the students
name to appear in the monitor and deleting the names. Thank you.
We would like to request a technician to reset the CPU of our CR as the command
were very slow. Thank you.
CCTV back up - done by Mr Joseph

to connect the pc to the printer - done by Mr Joseph
Room 36- Touch board not working - done by Mr. Joseph Albay.
Installation of Converter (H264 to MP4) this is for video downloading.
Format 10 laptops to be transferred to PS Salwa
Installation of printer connection to 5laptop.
Installation of shared folder to 20 laptops. Assigned to Joseph.
Dear IT please rename the location of CCTV Camera as it was incorrect location
name.please see attached file.
to install microsoft office in the computer. 1f old building- room 10
the projector in room 9 is not working. please check
PC is not working properly. it goes on and off. please check Room 13-1F Old
Building
Fetch me is not working
Room 17 - Arabic Projector not working. please check and fix asap.
Kindly create EPG email address for Ms. Jade Louise Crosbie. Thank you.
configure network password for ICT lab - 30 laptops ( done by JOseph )

Install and calibration of the new touchboard of 1A - rm. 16 ( done by Joseph )
Set up new projector for Ms. Delgado. ( done by Joseph )
Set up internet cabling and switch for staff room. ( done by joseph )
teachers computers are not working. Please repair or reformat and establish
internet connection
YouTube is still blocked on my computer as my computer had to be reset it no

longer works. I do not have Microsoft office and need these to be installed on my
computer also including word powerpoint and publisher. I also need Sassoon
fonts installed on my computer. Also my speakers do not work in my computer.
they work in the iPad but not when plugged into the computer. Thank you
To fix the router in Room 21 Ms. rola class and set up the the computer of the
teacher. thank you
Request IPAD for New OASS Teacher
Blurred image projection from projector.
Printer not working needs to check setting
Microsoft Office software has gone from desktop and calibration on whiteboard
needs to be fixed. Thanks.
cannot upload documents to cancellation form and proceed it
requesting to check some DVRs that are not working in CCTV room.
Microsoft office configuration
Room 29-IWB Projector shut down and had burnt smell
FMS monitors not working - As per Tawfeeq this was coordinated to IT (Mr.
Oliver) yesterday.
Requesting tagging of FP No. 11168 to ID#6397.nnHis old Employee ID# is 4412.n
IWB - SHUTDOWN EVERY 5 MIN
Power Director Installation for AABA PC and teachers laptop for AVP.
Installation of IWB. Please set up computer also. 2 sets of HDMI cable needed.
Not printing and always paper jam
Transfer and set up of computer set of Ms. Johana Bernardo Graphic Designer
from PS-SLW CT Office to Chairmans Office. Thank you.
AX issue ( TJ#3628- cannot be posted ) as per Ms. Vivian said TJ is open however
its close.
IPAD Charger not working
IWB projector turns off every after 5-10 minutes and cannot connect to WIFI.
Transfer of IWB from Room 2 to Room 5
CPU not workingnot compatible. Please check.
We would like to request the creation of email address and password for the
following new OAASS 1. MARLON YASONA 2. LOUREN PURISIMA 3. JOAN MARIE
ESTEBAN . Thank you.
CD port of Room 2 CPU is not working.

Please add 7 staff to the EPG Cashiers and Registrars group email: nZaineb
Hussaintzhussain@epg.edu.kwnSalma Sulaimantssulaiman@epg.edu.kwnManal
Jabertmjaber@epg.edu.kwnReem
Ghanayemtreemghanayem@epg.edu.kwnEiman
Yousefteyousef@epg.edu.kwnFarah Al Mhairattfalmhairat@epg.edu.kwnWessam
Waraiattwwaraiat@epg.edu.kwnn
Room 18 - 1F Old Building - Touch board not working - assigned to Joseph.
Room 18 - 1F Old building. - Projector (HDMI port not working) - assigned to

Joseph
Request to remove cancelled student on the attendance in Agility.
Error in Shared Folder (cannot access to the shared folder of AM2)
No internet access for the branch.
We would like to request a technician to check and fix the the connection issue
from the AA and BA PC to the printer as its not working. We cannot print. Thank
you.
Intranet PW Reset for Ms Fatima Beydoun (fbeydoun@epg.edu.kw)
"Keyboard keep on pressing number ""7"". "
Principals computer not working - automatic restore in booting ( done by Joseph )
Branch Manger cannot access her ESS. ( done by Joseph )
Mr. Ellemes Microsoft office not working ( done by Joseph )
Google browser issue - Ms. Acolatse ( donr by Joseph )
Ms. Walaa Saleh cannot access her ESS. ( done bu Joseph )

DNS issue for the computer of Ms. Sarah Kaddour - Social worker ( done by
Joseph )
Installation of 3 computer sets in staff area. ( Done by Joseph )
Installation of two computer set in ArabicIslamic coordinators. Replacement of 2

existing computers. ( Done by Joseph )
I cannot open my AX upon installation of new CPU
SDR to be send to our New BM Ms. Nour Al Sayed (5071) please include her name
on Branch Managers list on agility
We need a cable to be replaced for one of our teachers IWBs
Dear IT I would like to request kindly update the Lead Arabic group email:
REMOVE: Eman Yousef and Faten Berro.... ADD: 1.) Ruba Abdulall -
rabdulall@epg.edu.kw 2.) Seba Al Muhameid -
salmuhemed@epg.edu.kw...thanks.
She cannot access her ESS
Urgent Printer Not connected to C & R Computer
No Internet ConnectionVery Slow Connection
Requesting for Anti Virus Installation in BM Admin SSW and AA computer.
Installation of cake photo printer cartridges
Installation of new cake photo printer ( done )
EYS DVR 1 Cam 9 9:00 - 9:30 AM
Please create FP number and email ID accordingly. Thank you
the projector keeps turning on and off. please check
Please reset ESS password.

May we request for the finger print access of Judy Maglalang employee ID 6332
to transfer in QB from MG branchnand Ms. Janice Williams employee ID 5941
new teacher.n
I cannot access my AX.
CR Excel micro soft licence issue. Requesting to please do the necessary. Thank
you.
CR Excel micro soft licence issue. Requesting to please do the necessary. Thank
you.
Cannot open ESS account Employe number - 1982
Please update payment schedule for 152511. Extended payment period for 9
months installment for the balance. Attached updated schedule.
Installation of Sassoon font to AA computer unit.
DVR 1 Cam 8 October 18 2018 7:30 - 7:45 AM
I Request an EPG laptop.
to connect the pc to the printer and check the internet connection.
During the distribution of the Ipads in the branch one Ipad was not working the IT
had to take it back thus one of our teachers did not receive an Ipad. Please advise
when will she received as she needs it in classroom monitor.
My ipad does not connect to the wifi at work. When I connect to my mobile
hotspot it connects but when I log in to Classroom monitor it does not want to
sync and open. I have tried several times. I need to be able to open classroom
monitor to do my work.
"Kindly check the PC used by BA there is a message on the monitor. ""Missing

Operating System"". Please attend immediately. Thank you."
IWB CPU cannot connect to the internet. Thank you.
IWB CPU has a system error and cannot open the windows. Kindly check. Please
note that this is the second CPU of IWB which is not working. Thank you.
Windows Error
Installation of new CPU for BA ( Branded CPU already received)
Our Specialist Ms. Mariz needs an IPAD urgently as she did not receive an IPAD to
this day.
We would like to request IT to connect the LL computer to the printer. Thank you
Staff training course website (www.tes.co.uk) is blocked by EPG filtering
The FSL English projector is no working. We need it urgent for the culminating on
Thursday. Thank you
Canon Selphy Printer Jam
Ms.Marisa Aenga did nort receive iPAD Charger when she received iPAD.
No internet connection in Reception Area
Selphy Photo printer cartridge got stuck. Already returned to Ms. Daisy office
We would like to request a technician to check the fFetch Me monitor in the 2nd
building 1st floor as its not working. Thank you.
Cake photo printer is not printing good photo
BA cannot open the EPG AX. Requesting for your assistance please. Thank you.
Requesting for 2 extension wire. Extension wires connecting to IWB is broken.
Requesting to please reset the microeforms password of 4206 Reem Alzogheir

because she cannot log in on her agility right now. Thank you.
Computer not working. Previously reported by BAs and Mr Bristow.
This has been reported and is an ongoing issue. It was reported by BAs and Mr
Bristow
CCTV not working DVR 2 Cam 7.
Not working black out in monitor. DVR 1 CAM 7.
The scanner destination needs to be change from My documents to scan folder
We would like to request ant IT technician to check the IWB of our FS1 English
classroom as the sensor is not working. Thank you.
Please arrange payment schedule for Fatemah Redha Ali Asaadt152511. Attached
copy of installments. Approval sent via email.
Need to connect AX to default printer
I cannot log in to both my AX & ESS Portal access since yesterday. Email has been
sent for the screen shot of errors.
AA computer not working.

From 1 Week we have issue with the internet connection & connection of kyosera
printer . in my PC i lost the connection with the printer nThe parents complain
every day they are waiting for any printing paper between ( 10 Min - 15 Min ).
nIts very hard for us and our work is very slow and delay. nPlease we need your
help ASAP
Internet issue not working
"Ms.Christines PC in always on ""configuration"" mode. It takes so long that she

cannot use her PC anymore."
Cannot open AX Dynamics
We would like to request for the checking of the available computer sets in PS-
SLW stored in Room 32. These units will be installed for the Staff Room of PS-
SLW. Thank you.
IWB CPU has a system error and cannot open the windows. Kindly check. Thank
you.
We need urgent IT to recover the files in the computer. The computer is not
working for your immediate action please. Thank you.
PC Not working properly. It is very slow. Shared file cannot be access.
Sassoon font installation to AA computer unit. Note: AA requested to be in the

branch after 1:30pm so she can accommodate the IT.
working properly. The names of the students entered in the SSW monitor doesnt
showing in all Fetch Me monitors. Thank you.
Please advise status of SD-1085

Request Access for Ms. Zaineb Hussain in ESS.
Kindly copy all contacts to the second mobile phone
AA computer unit doesnt have KT Share. For your immediate assistance please
Whiteboard.exe error IWB room 5
Camera 16 of DVR 2 is not working
Camera 16 of DVR 2 is not working
No internet connection on the Reception Area
FMS is not working. Kindly check whats wrong with it. Thank you.
DVR has connection problem. Pls. Fix. Thank you.
PC for the smartboard in Room 2 is not working. Kindly check what wrong with it.
Thank you.
Please advise status of SD-1483
Attched file List of Staff that FP not recognized. Please check and fix ASAP. Thank
You.
AX problem ( keeps on showing sign out) for fixing. Thank you.
PC not working - Automatic repair not working.
Projector keeps restarting. Please check if there is a problem witg hdmi
Please arrange payment schedule for 111081 and 131450. Attached approved
installments.
Retrieval of SDR - 21883 back to BA access
Please fix payment schedule for 141352 and 111492. Attached approved schedule
of installments.
CCTV Camera 2 and Camera 6 of DVR 2 are not working

IWB not working. Always display restart repeatedly.
Kindly change my contact number in Intranet My new number is 97643916n
Request to check and reformat the computer of our Nurse but the said Unit has
no HDMI as NVQ borrowed and never return back. We will be using the said unit
for SSW temporarily until the PR has been processed.
Request to remove 1 wifi Zain router from LL computer as AA and LL can share in
one router connection. But need to install Wifi Card
Fingerprint enrollment
Salary certificate request reason option has no choices available.
No Internet Connection for Room 3s IOWB
May I request for an office telephone here at Finance Department.
Ms. Ayat Class IWB not working
Unavailability of Child Discount in Eforms. (please see attached screenshot)
IWB error it always restart the computer and after clicking it it will go back again.
The WiFi has not been working in the basement in Villa 1 from the 26th Sept. I
have been using my personal router but for a week I am not able to get any
connection at all even using my router. I cannot make or receive calls on my
phone unless I come upstairs into the dining area. I have been working in the
dining room for the past week doing my after school work on my laptop. Ms
Angie has been requesting that the IT dept fix the problem for the past week. Villa
4 had a similar problem in the basement and it was repaired they have very good
reception now. I would appreciate your urgent attention to this problem.
My computer wasnt working since this morning. I had been using it connected
just to IWB but now it completely doesnt work.
Installation of Google apps in Samsung Tabs (google sheet slide doc) of teachers
classroom 16 and 20.
Fetch Me is not working
Please fix installment schedule for Fajer Talal Saad AlRukaibit189448 to follow
attached table.
We would like to request a technician to check the ipad of Ms. Ramia Alhakim as
she cannot download songs videos. Its asking for itunes password. Thank you.
PC not working
computer keeps on restarting. Room 24 - 1F. Old Building

internet is not strong enough to support all the computers in the room. Wifi that
does work is very slow. Which a causes disruption in the lesson and b bad
behaviour as pupils are boredfrustrated. Teachers also need a display computer
which could show children through a projector how to complete tasks. As
currently we have to sit around one laptop which is not manageable with 32
children. Thanks for your help.
Request for IWB Projector
FP machine not working- time and date not properly synced
PC will not start - says that it is trying to automatically repair but continues to just
restart. Need fixed ASAP. Thank you
We would like to request IT to provide 10 CPU and 10 monitor bracket for te

installaion of IOWB. Thank you.
Kindly check the BM BA and AA computers in the branch. We cannot open it

anymore due to system updates error. Please attend immediately. Using
computer is very important in our daily works. Thank you.
BAs computer is requesting for reformat.
The music room does not have Youtube access - all other classes have been
resolved
The music room does not have Youtube access - all other classes have been
resolved
DVR 2 as per AS Admin not accessible.
Cashier PC not working
Please check Dynamics AX - Attached show up on Uniform INVOICE process.

"Monitor says ""please restart your pc"". please check."
Please be informed you that we cannot print vouchers in Ax. Please fix this issue
ASAP. Same issue already reported from the branches also. Thank You in Advance
ESS in not working
Requesting to connect my laptop to the copywriter machine
We would like to request for downloading a White Board App in all IWBs. Thank
you.
I cannot print SO and SI in AX please print. Thank you.
I cannot print Sales Invoice
Can you please provide an Educare Login for melmidor@epg.edu.kw
2 Teachers Computers in Library not working
We would like to request from your good office to reset the password in ESS for
Ms. Rama Lotfi. Thank you.
CCTV DVR 3 not accessible by AS Admin. Requesting your immediate assistance.
IPAD password and Apple ID and password
Please fix payment schedule for Ali Mohammad Ibrahim Al Nawwaht140946 to

follow attached table.
Please transfer their FP access to EY20-FB. Thank you.
Request for team viewer assistance due to slow internet and AX temaviewer# 1
014453 926
AA PC not working
Dear Team I had a bad performance processing for my computer when i open the
website it take at least 5 Minutes to do every click ( event ) and as you know the
parents dont have the patience to waiting a slow system . appreciated your fast
action . Thanks
New BM microeforms access to Student Attendance and SDR ( Ruba Esmail)
I would like to request for installation of antivirus in the laptop unit that I am
using. I am currently staying at PS-SLW - Creative Teams office. Thank you.
Update of Microsoft Office. Please note that this has been done by Joseph
yesterday 9.10.18. Thank you.
Projector keeps cutting out ... i need as most of my lessons his week are
interactive
We would like to request an IT technician to check our Fetch Me monitor in the

2nd building-1st floor as its not working. Than k you.
installupdate the Kaspersky anti-virus license on all PC
installupdate the Kaspersky anti-virus license on all PC
FS2 Arabic ( Room13) Old IWB black not working as checked by Mr. Imran last
Saturday 06.10.2018 said unit for replacement and it will be discuss to Mr. Oliver.
URGENT Please transfer the FP access of ID#1072 FP#4002 Wafa Saleh to

Chairmans Office. Thanks
i have nothing for cashier registrar options ( e.g Payment registration and daily
voucher report ) . print screen attracted .
Requesting for assistant for DVR 1 camera 7 to 16 to check if there are

functioning and DVR 4 camera 11 no connection. Thank you
Please see attached list of students that cannot be added to the Assing group due
to no record showing in the system
Please fix payment schedule for Joud Faisal Abdulaziz AlKhateebt175501 to follow
the attached table. Approval sent via email.
Follow on the broken projector in FS2 arabic class. As per imram (IT) he will bring
a blower to fix the projector. Thank you.
To update the LL name in ESS submission page of the teachers. JB learning leader
is Felicia Brink and BM ( Darine Konsol). Thank you.
Unable to calibrate the interactive white board so can not use it. Also need to
install a maths programme and require password
CCTV DVR 2 Camera 1 2 & 3 not working and cannot be identified.
Software check for the newly installed OIWB in Room 10. Search control not
working cannot connect to internet and other apps not working.
Requesting for CPUKeyboard and mouse - 1 pc each in completion for the

teachers computer. Note: These items were used for FMS placed in the reception.
We would like to request IT to connect the nurse desktop to printer. Task was
already assigned to Mr Joseph Albay. Thank you.
We would like to request IT to send us the email address and employee number
of Ms. Arie Qarajeh the new Pre FSL teacher. Thank you
URGENT. Requesting to Relocatetransfer the CCTV DVRs and MONITORs from
Classroom#6 to ADMIN OFFICE. To insure the proper place of CCTV DVR and
Monitors as well as to secure the safety of the student in Classroom#6. please see
attached photo.
Please check the system (AX) not working. Its only shows sign out. For immediate
action please. Thank you.
URGENT REQUEST to fix the DVR 1-2-3 CAMERAS BLACK SCREEN. DVR not
Working. please see attached photo.
Requesting for installation of Printer to be used by CCTV Team and Creative

Team. Coordinated with Joseph AlBay.
Needs a new power station. There is a component broken inside the power
station which makes the computer not work sometimes (the screen sometimes
will not connect to the power station) due to the component breaking and theres
no connection with the wire.
may we request 1 additional ipad for our support teacher in FS1 english. Thank
you
We would like to request maintenance to check and fix cam 16 dvr 2 since it is
showing as unavailable. Thank you.
Retrieval of SDR - 21678 back to BA access (spoke with Oliver already)
AX Access (same with mine - Accounts payable) and Finance Share Folder
Room#17 Projector not working. Please check and fix as soon as possible. Thank
You.
Replacement of Broken Optical Mouse at BMs Computer
AX system has been logging off immediately after logging in. Already done by Sir
Oliver.
IWB Callibration at Rm 9 Rm 12 Rm 13 Rm 16 Rm 19 Rm 20
DVR1 not working properly - no record found
Sound in IWB of classroom no. 5 is still not working
COMPUTER WILL NOT CONNECT TO INTERACTIVE WHITE BOARD. This is again

hugely affecting learning
ESS password of Employee ID 6010 (Ms. Ani Khajar) needs reset as she forgot her
password and cannot open the system.
This is HUGELY affecting learning The computer screen needs a new blue cable
which connects it to the power station URGENTLY please I cannot show any
resources on the interactive white board until this is fixed.
Invalid Password for: Claudine Montas (cmontas@epg.edu.kw) Excil Aplacador

Esmena (eesmena@epg.edu.kw) Ma. May Juen Clavecillas
(mclavecillas@epg.edu.kw) Marie Grace Libby Segovia (msegovia@epg.edu.kw)
and Deborah Lyn Geba (dgeba@epg.edu.kw)
Computer of Mr. Fawzy still not connected with the shared scan folder
Good dayMy computer keeps showing the pop up that my windows Licence is
about to expire.
We would like to equest a technician to download the Learnbing Journey

template on the tablets. Thank you.
We would like to request a technician to check ou Fetch Me System as its not

working. Monitors showing no signal. Thank you.
Computer not working - urgently needed to enhance learning

Please create Email and FP for ID#6260-Fatemah J A R Alkhudher Receptionist PS-
Salwa. Thank you.
BASEMENT AND 1stFLR FETCH ME CABLE CONNECTION Not Working. please fix as
soon as possible.
This is affecting learning to a high degree and needs sorting as soon as possible
please.
All classrooms with IWB has no internet connection
AA and BA has no printer connection
Please transfer FP access of the staff in the attached list. Thank you.
Please transfer FP access of ID#5091 to EY20-FB.
Dear ALLnPlease be informed that the below DVRs are not working:nMA - DVR1
nQB - DVR1nIn addition the time and date of the ff branches need to be
synchronized:nJBnMB1nFNnMK
installation of Classroom Monitor for Ms Suzanas iPad (MB1 teacher)
MB1 Nurse PC to connect to admin printer
Please add 50 KD bus special discount for Abdullah AlAlawi AlHusnit187369. CHM
approved to refund full bus fees after bus cancellation was already processed per
policy. Please see attached approval.
Printer Installation in BA PC.
Replacement of HDMI Cable for IWB
We would like to request EPG Email address for the following new staff n1. Mary
Rose Santosn2.Shiena Marie Rosh Bandalarian3. Farah Fay Macaranas Thank you
Please arrange payment schedule for Abdullah Ali AbdulAziz Muradt162797 to
follow attached doc. Copy of approval sent via email.
FP Access of Teaching AND Housekeeping Staff (Please see attached file for
reference.
Done by Joseph
Department: Early YearsnBranch Code: EY15-MAnDate for Review: 2 October

2018nTime: 12:00 - 01:00 (DVR 2 Cam 8 &14)n 12:00 - 01:30 (DVR 1 Cam 5 &
13)nLocation: Room 12 13 and first floor play areanCamera No. DVR 1 Cam 5 &
13n DVR 2 Cam 8 & 14nnPurpose: Review camera footage of the incident
happened for 1810087 Bader Salem Mubarak Fhaid FSL B1 in which no one is
aware about it and no report has been done We would like to check if it is really
happened in school or at home since the parent just sent us the photo of the
scratch and insisted that it happened in school.
requesting to check the LED. it doesnt show the full context.
Fetch me system is not working please fin attached for reference.

Dear IT We would like to request to create an email group for Lead Arabic (LA)
listed below are the names to be added: nKholoud Kawadri -
kkawadri@epg.edu.kwnInas Sayah Hilal - ehlal@epg.edu.kw nRanya Al Nasser
ralnaser@ epg.edu.kwnYasmeen Al Refaie - yalrefaie epg.edu.kwnAmal Khalil
Farhat - afarhat@epg.edu.kw nShorouq AL Sweiti - salsoutti@epg.edu.kw nWafaa
Al Awadi - walwalidi@epg.edu.kw nButhaina M. M Abuobead - bmousa
epg.edu.kwnAmal Ali Arqoub - aarquob@epg.edu.kw nRasha Al Fakhouri -
ralfakhori@epg.edu.kw nAhlam Waleed Mustafa - amehdawi@epg.edu.kwnEl
Shaimaa Abdul Ghafaar - amohammed@epg.edu.kwnAmnah Alkandriri -
aalkandari@epg.edu.kw nRoula Hamdan - rhamdan@epg.edu.kw nReem Al
Zogheir - ralzogheir@epg.edu.kw nRamia Al Hakim - ralhakim@epg.edu.kw
nArwa Kharnoub - akharnoub epg.edu.kwnReem Samara Mohammad -
rsamara@epg.edu.kw nGhoufran Zyada- gzyada@epg.edu.kwnFatimah Khaleel -
fkhaleel@epg.edu.kw nHaneen Qader - hqader@epg.edu.kw nAbir Al Chaar -
achaar epg.edu.kwnMaha Farah - mfarah@epg.edu.kwn
KIndly update the LL email group - ADD : Christine Emata

(cemata@epg.edu.kw )... thanks
Reset the password of Miss Hamida Mahmod (6019). Email sent many times.
CCTV camera block out on our screen just now the on DVR 2 Camera 4.
Smart IWB ( Ms. Shelley) not working properly
Attached file is the list of KB staff that FP not yet transfer to KB. Please transfer
their FP as soon as possible for daily attendance. Thank You.
1 fetch me monitor NO display. Kindly check ASAP. Thank you.

Please add bus sibling discount to Mazen Mohsen Abdelkader Hamidt163031
174.50 KD Changed bus route from 1 way nearby to 2 way nearby effective Oct 4.
Total bus fee for the year comes up to 349 so 50% discount should be 174.50 KD
PC of our LL is in Arabic language. We tried to translate them in English but it did

not work. We suppose that her PC has virus because when she connected her
iPAD on her PC her iPAD also malfunctioned.
iPAD assigned to our LL Ms.Christine Emata does not scroll down has voice
prompt even it was not turned ON. She cannot use it anymore.
projectors lamp turns red

Please give FP number and enroll their FP as well. Total number of staff: 24. thank
you
Please transfer FP access to their current location. Thanks
Kindly update the LLs email group - ADD - FELICIA BRINK.
Net Disconnection issue on DVR 1
Requesting External Hard Drive for Khaifan branch to be used for saving school
event photos.
BIOMETRICFP Machine not working since yesterday afternoon. please check

asap. please see photo attached.
The PC in the PE office regularly crashes when accessing google drives.
Lamp on projector still has dimming warning and switches off after 10 minutes.
Need lamp replaced. Thanks
Lamp on projector still has dimming warning and switches off after 10 minutes.
Need lamp replaced. Thanks
Monitor does not work. IWB faded and affects teaching as children cannot see
the board. Loose VGA cable. Needs HDMI.
Ms Nicoleta is unable to sign in and out using the Finger Print Machine at Kaifan
Branch. She was transferred from another branch. Requests have been sent
regarding this for her but nothing has been done yet. Could someone look into
this matter and register her on the Kaifan Finger Print Machine as soon as
possible. Thank you
Download latest Movie Maker in AA and Teachers Computer. Thanks.
Please upload the attached curriculum policy in PS section on intranet
There seems like a small rainbows on the screen. Please fix. Thank you.
Inaccessible DVR1 due to connection failure.
Please transfer FP access from Mangaf to Fintas. Thank you. ID#2559 FP#10151
Please send the FP numbers of the staff listed in the attached file and enroll their
FP as well. Thank you.
Please fix payment schedule for Ibrahim Mohammed Chasib Aldoorit160192 to

follow the attached schedule.
We need IT to check the projector in Room 15 and room 3. Thank you.
Fetch me is not working. We need urgent IT to fix it. Thank you.
projector turns red then automatically turns off. please check
projector turns red then automatically turns off. please check

CCTV View Request No.: EYS 001nn Branch: EY01-SLW nn Date: September 30
2018 nn Staff Child Involve: Emma Peter Saad Ramzy nn DVR Port No.: DVR 1nn
Camera No: 9 nn Time: (11:30-12:00)nnn Request by: mother of the child nn
Purpose: Review camera footage due to the incident involving Emma Peters Saad
Ramzy 18:10095. She has bitemark on her right arm. As per Ms Paula Fahad her
claasmate bite her. Mom was so angry and we want to know what had happened
in the classroom.nn
Office Desktop Security software has expired.
requesting to set up and connectcalibrate computer with the IWB in room 31 2F

Old Building.
to connect and calibrate the computer with the IWB.
Please finish installation and hookup of the hard drive in this room so that the
IWB is available for proper use another in the building started but it needs looking
at. Also an added CPU from my old PS-Salwa classroom seems to have been given
to me in here. Im not sure. It needs to be picked up. I am contacting your
department as these issues all relate to you. Thank you kindly.
HDMI port not working at AAs office (AAs PC) - MB1
Kindly check the internet connection in the branch. Its very weak. Please attend
immediately. Thank you.
Please add bus sibling discount to Fatme Abdallah Hussain Obeidt131058 the
amount of 136 KD. Change of bus route resulted to total bus payable of 272 KD.
Please add Sibling bus discount for Lamar Wael Mohammad Daoudt160452
amount 137.50 KD. Special computation of bus due to change of route resulted to
total bus fee of 275 KD as approved by Ms. Reshma. The 50% sibling discount
should then be 137.50 KD.
AS per ASM requesting sundar to ps slw to tidy up all the camera wires.
Please reset the ESS password.Thanks
CCTV Footage of the incident happened last 27 Sept 2018
Request to transfer fingerprint of SA
We would like to request IT to fix the username and password of 824 Nora Ismail
EP. Nimer Ismail since she cannot use her ESS. Thank you.n
Ms Nada is the FSL Maths Teacher. She is new in EPG and has been unable to
access her email since the login she was given was wrong. Our AA contacted IT
but nothing has been done yet. It is a very important matter as shes unable to use
her email Google Drive Google sheet or even access Educare since she needs the
right logins for her email to do so. your help will be highly valued in this matter.
Many thanks.
no internet in the whole old building - already fixed by Mr. Joseph
laptop needs for reformatting and installation of Microsoft office. Kindly note that
the laptop is already given to Mr Joseph.
Ms. Anmar Abdioy: 5691 cannot access the Courses in the Educare. No problem in
Logging-in. Its just that no courses showing. Asking for your assistance. Kindly see
attached file for your reference. Thank you.
We would like to request a technician to check the PC of our BM and CR since it
never connect to the printer. Thank you.
She cannot access her intranet using dhil@epg.edu.kw with password: EPG@18
Please follow attached payment schedule for Basma Khiyar Abdulla Khiyar 189302
AY2018-2019
FMS monitors not working. This happens everyday. Sometimes it works then
suddenly turns off. FMS is very important in everyday routine in the branch.
Please tell to IT whom you will send to fix it permanently so we dont need to
request again and again for this.
Internet connection in entire branch always shows limited. Emails and printer
connection always affected.
Application and link for parents when they are trying to pay the page becomes
error
Please transfer FP access of staff in the list attached to EY23-MK. Thank you
7:15- 7:40 - Duty Rooster (DVR__3_ Camera __3__ ) (MS. Inas Arabic
Classroom.n8:00 - 9:10 - P.E and break time (DVR_2__ Camera _10___ )
Basement Play Area - Break time-Back to Classroom DVR3 CAM3.n10 :00 - 10:50 -
Arabic (DVR_3__ Camera _3___ ) (MS. Inas Arabic Classroom.
Upon received of IPAD no charger included
May we request new email address for recruitment: epgrecruitment@epg.edu.kw

Please follow the attached payment schedule for Yousef Saad Mohammad
AlShammarit131780 and Ali Saad Mohammad AlShammarit152662. I have sent
via email the approval.
Need to check the CPU because when we plug in this morning suddenly smokes
comes out from the CPU.
Please give FP access andor FP No. for staff in the attached file.
Fetch me system is not working (requesting for oliver or joseph pls)
TW-4047 Ahmad Fahad - 142361 AY 2018-2019. Please confirm if bus cancellation

data do not flow into AX if yes please change bus cancellation amount to 400
instead of 306. Bus cancellation was processed per policy as initially approved but
Chairman approval to refund full bus amount was obtained after cancellation was
completed.
To install adobe photoshop in the Computer of AA and teachers. Thank you.
CPU is always updating that takes not less than 1 hour. Today did not open at all.
It was requested before and Sir Imran attended it. As per Sir Imran internet card
is needed.
Projector switches off after 2 minutes no activitiesdisplaysinteractive stimulus can

be displayed effectively.
IOWB board is not working in Ms. Anthea classroom
Good morning kindly create EPG email adress for the following 1. Rosana
Ganigann2.Eunice Lovendinon3. Blenda Albosn4. Mary Jane Elmidor n5. Rhea
Alcones n Thank you
Shouq Naser Marzouq

My Ipad is freezing on me a lot and i cant add teachers
To transfer the Principal Office two kyocera printers to play area to use existing
fetch me cable for the printer network.
Smart IWB not working
I have not yet gotten my fingerprint sorted for clocking in and out and would like
to have that done so as to eliminate the need to submit hours through ESS daily.
Thank you
Request to give Ms. Brenda Duddy an access to google drive (parents portal) and
install Filezilla to her laptop.
Urgent: Problem at the Villas is the WIFI in the basement rooms.
When I want to access a document on Google Docs the first name that comes up
is Rachel Hate. Please can we remove her as she no longer works at EPG
Please transfer FP access in EY21-MS for the staff in the attached file. Thank you.
One Fetch Me Monitor not working.
Adjust the CCTV camera focus where FS2 Teacher handle her class.
Camera of Samsung galaxy Tablet given to one of the Teachers is not working.
We would like to request IT to check and fix the AABA printer as it doesnt print
immediately. It prints one page the it will take another hours to print the 2nd.
Thank you.
MB2 Second Floor Room 15 Speaker is not working.
MB2 2nd Floor Room 12 need to activate windows and speaker is not working.
Ms. Masthanamma Bellamkonda fingerprint access is not working.

Ms. Mariam Al Daas fingerprint access is not working.
Request for 2 additional IPAD for 2 additional teachers. We already informed Mr.
Imran about the first (1 IPAD) request. Last week we had 1 additional teacher
again. We are requesting now for 2 additional IPAD. Thank You.
2 Teachers Computer not working
No internet connection in BA and AA computers.
To check the not working IWB in building 2 room 31
2 Teachers Computer is not working. Sometimes it works but very slow. Very Old
Computer
Good morning.n nMay I request for FP of the following staff to be available in the
branch EY13 - QB: n nNew BranchtEID#tNamet Job RolenEY13-QB t5969tHeba
Mohammed Sobei t TeachernEY13-QB t6074tSumayya Abdulqader
TeachernEY13-QBt 6155tTjasa Cerovsek t TeachernEY13-QBt 5858tJeeja Mannath
Kuniyilt AssistantnEY13-QBt 5857tRaji Anil Kumart Assistantn t t t n
Cannot upload cancellation forms - ID#5948 Salma Sulaiman.
CCTV View Request No.: 4nn Branch: Funaitees nn Date: 23 Sept 2018 nn Time:
10:30 to 1:00 pm nnn Staff Child Involve: Abdulwahab Saad Mohammad
AlShameri nn DVR Port No.: DVR 1 and DVR 3nn Camera No: 10 and 11 nn
Request by: Ms. Nariman Nasser nn Purpose: Parent requesting to check what
happened in the class before pick up time.nnFSL B1 Class
Date for Review: 19 September 2018nTime:8:00 am - 12:00 pmnLocation: Bldg 45
Ground Floor ClassroomnCamera Number: 5nDVR Number: 2nPRE-FSL -
A10nROOM 5nnPurpose: The mother is complaining about her WaterMilk Bottle.
See attached available pic for Shaikhah Abdulrahman Ahmad AlKandarin
n nnCCTV VRN:nn001nnBRANCHnnEY-13 QBnnDATEnn26 SEPT

2018nnSTAFFCHILD INVOLVEnnPARENT ( KHAYRIA ELSAYEGH)nnDVR PORT
NOnn1nnCAMERA NOnn3nnREQUESTED BYnnKHAYRIA
ELSAYEGHnnPURPOSEnnOne parent lost her hand bag outside the school in her
car around 7.30-8:00 am.nn
CCTV View Request No.: 3nn Branch: Funaitees nn Date: 23 Sept 2018 nn Time:
8:00 to 1:00 pm nnn Staff Child Involve: Alzain Mashaal Alhumaidi Aloteibi nn DVR
Port No.: DVR 2 and DVR 4nn Camera No: 4 and 10 nn Request by: Ms. Nariman
Nasser nn Purpose: Parent complain about her bruise on her back.nnFSL A4 Class
To check 2 cameras in DVR 1 and 1 camera in DVR 2 cameras are not working
Good day I would like to report to you that Zora the robot is not functioning
properly since yesterday. I hope that you will do something to check and fix zora.
Thank you and God bless.
I already closed STRs from Sept 1 - 21 and when I checked randomly I noticed that
not all have the names of the drivers I assigned each STR. I also have pending
issue on the names being filtered by the system that until now is kept pending.
Kindly assist ASAP as this system is part of my KPI.
Kindly install Microsoft applications and other needed apps to Sir Abou Yousef s
laptop. Also transfer important documents from his desktop to his laptop. Thank
you.
Request to transfer fingerprint of teacher (Michelle Macaraeg) 4004
PC of BA not working properly
CCTV View Request No.: 3 nn Branch: EY02-RB nn Date: 2392018 nn Staff Child
Involve: Malek Abdullah Khalifah Ahmad nn DVR Port No.: DVR 1nn Camera No:
Camera 15 nn Request by: Father nn Purpose: The child fell down on the tiles
during English Class and was brought to the nurse bleeding. When the father
brought him to the hospital the doctor did 4 stitches on his right eyebrow. The
father would like to verify if his son really fell down by himself as reported.
We would like to request an access for her. We would like to request an access in
the agility account of our CR enabling her to generate fees clearance plus the
online account for students as cant print clearance also cant print user &
password for online payment. Thank you.
Can we have the option to apply staff child discount for PS how we add sibling or
renewing discount. Under Academic ServicesFee Payment Discount DetailsClick
New on the drop down list for discount type please add Staff Discount and the
option to apply discount amount by percentage or a fixed amount.
CCTV View Request No.: SD-003nn Branch: EY16- Al Siddiq Branch nn Date:
September 20 2018 nn Staff Child Involve: Fouz Luai Mahmoud AlYahya nn DVR
Port No.: DVR No.2 and DVR No. 3nn Camera No: Camera No. 1(DVR No.2) and
Cameras No. 56 16 (DVRnn No. 3)nn Time: 9:00-12:00nn Request by: the mother
of the child nn Purpose: Review camera footage due to the incident involving
Fouz Luai Mahmoud AlYahya: 189996. The mother came and wants to cancel her
daughter. As per to her when she fetch her Fouz last Thursday shes crying. They
went to the hospital and found out that her arm was broken. She wants to know
what really happened.
CCTV View Request No.: SD-002nn Branch: EY16- Al Siddiq Branch nn Date:
September 19 2018 nn Staff Child Involve: Hoor Abdullah Hamad AlJutaili nn DVR
Port No.: DVR No. 1nn Camera No: Camera No. 5 and Camera No. 8 nn Time:
Camera no. 5 ( 8:00 8:50) Camera No. 8 ( 11:10 12:00)nn Request by: the father of
the child nn Purpose: Review camera footage due to the incident involving Hoor
Abdullah Hamad AlJutaili: 189954. The father came and informed the BM that
one of the teachers of her daughter shouted on her. He was so angry and wants
to know what really happened.
Department: EYnBranch Code: EY20-FBnnDate for Review: 19 September

2018nTime:8:00 am - 12:00 pmnLocation: Bldg 45 Ground Floor
ClassroomnCamera Number: 5nDVR Number: 2nPRE-FSL - A10nROOM 5
SSW computer unit not working. Fetch Me system affected. Agility attendance
affected. Need immediate response please.
Please generate FP number for the staff listed in the attached file. Thank you
Computer for Islamic coordinator not working in room 46. Arabic Coordinator has
computer working.
Computer for Islamic coordinator not working in room 46. Arabic Coordinator has
computer working.
As per BM she cannot update the student attendance once she saved the file.
Example if she want to change Absent to Late.
HDMI cable installation for newly installed OIWB in Rm. 18
HDMI cable installation for newly installed OIWB in Rm. 15
FSL Arabic Teacher Ipad is locked by password. Ipad is from Mangaf Branch.
Cannot open or use. Please advice
Request for Email reset of Jacoba Prince. She forgot her new password
"AA computer unit cannot use monitor says Monitor Repair"". Urgent assistance
please. "
I made this ticket as the other one says resolved when it isnt complete yet. The
class still requires a computer connected to the IWB. Thank you.
No internet connection IWB in Rm8
Kindly check the printer connection from admin computer always not connected
devices not available. Thank you.
Kindly update our Fetch me system
1. Juliana Villarin ID# 3593 ( transfer FP access from MA to CKB ) 2.

Arockiamanimaran Ghanamanickam ID# 6063 ( new staff - no FB access )
Please enable access for Accounts Receivable (my access) to withdraw
cancellations in the cancellation workflow. Instances where parents change their
mind about cancelling or where the Tuition Withdrawal Calculation is incorrect
requires the cancellation to be cancelled and reprocessed as needed. I had this
access before as Student Liaison Desk please also enable on my new access as
Accounts Receivable. Thank you.
Requesting to fix the computer of BA that has been reset accidentally and to
install microsoft office.
Replacement of Keyboard & Mouse in Room 9
Kindly create EPG Email Address for Ms. Irem Nehar new English Teacher. Thank
you.
Please include the BMs name Ms. Hiba Fadi Saad in the submission column in all
MA staff agility.
Request to enroll fingerprint of new teacher and SA
Fetch Me not working after brown out
Room 16 has been reported and checked by Joseph today and needs to replaced
the projector
Muna Abdulrazzaq (s6013) requesting to reset the password for the mentioned
staff
Humbly requesting urgently to recover the file for the PC of BA thank you
SO Concern-189906- Haya Mohammad Mekled AlDaihani(FS1)- wrong name

appearing Amal Ibrahim Fawzi Boqraees
Edu Care username and Password is not working.

1810030- Ali Salem Ali AlMosawui (FSL) wrong name appearing Bader Hamad
Awad AlShamari
Could you please sync the new contacts for 2018-2019 in the school mobile .
Please see attached print screen
Install additional internet router to have stable internet cnnection
Reboot Add drive Access to Youtube Install Movie Maker Photoshop DVD burner
create access to shared folder for AABALL & BM
Selphy photo printer already taken to IT department by Mr. Imran
IWB set-up for Rooms 10 13 and 14. No HDMI cable yet.
Emp IDtFP no.tEmployee Namen4588t3613tMarie Claire Teopan

Bucogn3754t3529tJoanna Litimco Litimcon2655t14069tCrirsty Parinas
Pasigan5101t29033tMieldy Villarin Dingcongn
Kindly transfer FP access to EY25-FN. Urgent request please. Thank you.
projector keeps knocking off
My Projector keeps knocking off plus my interactive white board pens dont work
Please transfer FP access of staff attached in this. Urgent please. Thank you
Please can you provide Educare logins for Iman Ayoub I did request previously but
she still has not recieved. Thank you
Please add my fingerprint access to Fintas branch .Thanks

Request Date: 19 September 2018nDepartment: EYnBranch Code: EY-18 FTnDate
for Review: 16 September 2018 nTime: 10:30 AM to 11:30 AMnLocation: Class
room 6nCamera No. DVR 1 Cam 6nPurpose: Review Camera footage due to the
complaint of Ali Mohammed Ahmed AlMaqseed FS2- E6 mother about the
incident last Sept. 16 2018. As per the Nurse report At 11:15 AM Ali accidentally
bumped his head on the edge of the table because his classmate Mohammad
Bader Rheda pulled out the chair while he is sitting and he fell down. He had a
swollen part on his head with red mark on it. Mother and BM wants to know
what happened.

for Review: 16 September 2018 nTime: 10:30 AM to 11:30 AMnLocation: Class
room 6nCamera No. DVR 1 Cam 6nPurpose: Review Camera footage due to the
complaint of Ali Mohammed Ahmed AlMaqseed FS2- E6 mother about the
incident last Sept. 16 2018. As per the Nurse report At 11:15 AM Ali accidentally
bumped his head on the edge of the table because his classmate Mohammad
Bader Rheda pulled out the chair while he is sitting and he fell down. He had a
swollen part on his head with red mark on it. Mother and BM wants to know
what happened.
Ms Faozeyah Farhan Ms Ruba Addulall Ms Nadima Husein. All need Educare log-
ins and passwords please. They can not locate them. Could you please help to
send them all from Mesayel Branch. Kind regards Victoria English.
Request Date: September 18 2018nDepartment: EYnBranch Code: EY03-
BBnnnDate for Review: September 18 2018nTime: 10:00 - 11:10 AMnLocation: 1F
- Room 18nCamera No. DVR 2 - CAM02nnandnnDate for Review: September 18
2018nTime: 11:10 - 12:00 AMnLocation: 1F - Room 20nCamera No. DVR 2 -
CAM07
Hi. Ms Charity Enguito her name needs to be changed on the system please. Her
name is currently Charito on the system. Please change this to Charity as her
Educare Certificate is in the wrong name now.
Hi. Ms Khawla Hussein Abdelrahman can still not log on to the intranet. Please
can you have this sorted for her. Ive tried with the password EPG@18 it does not
work. Her email address is kabdelrahman@epg.edu.kw
Department: EYnnBranch Code: RB-02nnDate for Review: 17 September

2018nnTime: 8:00 am - 12:00 noon nnLocation: FSL-A Unit Classrooms nnCamera
No. (if branch is aware of camera no.): nn -DVR 2 Camera 3 (9:10-10:00 am) 7
(10:00-10:50 am) 8 (11:10-12:00 noon)nn -DVR 1 Camera 3 (8:00-8:50 am and
12:00 noon-12:50 pm)
Request Date: 19 September 2018nnDepartment: EYnnBranch Code: RB-

02nnDate for Review: 18 September 2018nnTime: 8:00 am - 12:00 noon
nnLocation: PFSL-A11 Classroom nnCamera No. (if branch is aware of camera
no.): nn -DVR 1 Camera 16
SSW PC not working
We would like to request a technician to install line LAN in the branch. Thank you.
Please check the mentioned concern. Thank you.
FP transfer from PS SLW to MB1
Internet in Year 3 corridor is not working and does not work in the morning. This
is a high priority as it is highly effecting teaching and learning. We need stronger
and more reliable internet in this corridor.
BA and AA printer connection problem. Immediate assistance please.
Problem with internet connection in the branch. Note: immediate assistance

please.
I would like to have my computer updated. I switched classes and my screen

seems to not be aligned with my whiteboard. Its in Arabic and my computer
keyboard does not work. I stated this as high urgency due to the fact I need to use
my computer and interactive whiteboard to pursue my lessons. Please and Thank
you.
Need Sassoon Infant Regular installed on my PC - font unavailable free online.
Kindly transfer the Following FP from Previous Branch to New Branch. nfrom MB2
to tMGt 1972 Bronwyn Jean Nairnnfrom AH to MGt 1939 t Gay Ann
Legunasnfrom AH to MGt 3370t Michelle Audrey Jacksonnfrom AH to MGt 5504t
Maida Zacarianfrom AH to MGt 2559t Surcia Tuasignfrom QB to MGt 5445t
Marah Hasimnfrom PS SLM to MG 5459t A.K.Deepani Kumarinn
Request Date: September 18 2018nDepartment: EYnBranch Code: EY16-Al
SiddiqnDate for Review: September 18 2018nTime: 10:30am - 12:30pmnLocation:
Room No. 6 (English Class)nCamera No. 8 DVR 3.nPurpose: Review camera
footage due to the incident involving Zainab Ali Ammar Ahmad: 188653. When
the mother came to fetch her daughter she saw her crying and when she asked
what happened Zainab said her teacher shouted at her. The mother wants to
know what really happened inside the class.
161067- Taibah Khaled Ahmad AlEnezi (FS2) wrong surname appearing Abdullah
Please delete info for Abdulaziz Abdullateef Fathi Al Khaldi in Agility-no student
code was generated during registration.
Please can I have an update of the allocation of iPads and a timeframe for all
teachers receiving them Most teachers are now set in their branch. I must start
CM and some branches are yet to receive any iPads as far as I can ascertain.
nPlease see below pending requests. These require URGENT action as parents will
become upset that we cannot organise our bus procedures. nn1. ITSR-855 - Fetch
me concern to connect the SSW computers to the fetch me in Building 1 2 and
3nn2. ITSR-854 - Attendance in eforms to add FSL A5 and PreFSL A10 nnThank
you.nn
Please be informed that below listed student have wrong name upon encoding in
AX:nn189872- Abdulrahman Ali Mohammad AlMutair (FS1) name appearing Aljazi
Mohammad
Fetch me monitor is not working. Please send Joseph or Oliver please.
Missing Attendance Update tab on micro eforms
Dear Mr OlivernnGood daynnKindly update the LLs email group

folder:nnnADD:nn1. Jenny Thompson - jthompson@epg.edu.kw n2. Barbara de
Bruin -bdebruin@epg.edu.kw
Gmail and intranet issues for users 5928 and 5985. Note: Request has been
completed already Sept.18 2018
To set up the computer for the teacher and fix the computer in FS1 Arabic
teacher not working. Thank you.
MB2s DVR 1 is still inaccessible. Please check.
transfer my finger print from MA branch to PS-Salwa School .
We would like to request IT to check and fix the CPU of Ms Lisa since its not
working.
We would like to request the email address of the below staff:nFS1: Ms Victoria
( Jun So Yeon) - her Korean name nPre FSL: Soaad Basam Al Ali
Please enable access for s6005 to request for staff child discount. Attached
screenshot of her micro-eforms page.
Hello cancellation amount was not posted when the cancellation was completed.
Please undo cancellation so we can reprocess for Ali Ahmad Jaber Sayed Ali
189677 AY 2017-2018
She have not receive iPAD yet.
the led screen in ground floor is not working . it has been fixed to work normal.
Request Date: 17 Sept 2018nnDepartment: EYnnBranch Code: EY10-ASnnDate for
Review: 16 Sept 2018nnTime: 9:00am to 10:00am & 12 to 12:30nnLocation:Room
7 & Room 8nnCamera No. DVR 1 Cam 7(9:00 to 10) and Cam 8 (12 to
12:30)nnShaikha informed her mother that somebody hit her while changing her
diaper.
CPU not working (old unit). It may need replacement. Kindly bring also extra
mouse if there is available. Thank you.
Requesting to fix the computer of room 51. It needs to be calibrated and the
needs to resolve some issues on the computer.
We would like to request an IT Technician to check fix the BAAA internet

connection since they transfer their office and there is no internet connection to
the new area. Thank you.
Kindly install fetch me system in the computer new SSW and we are requesting
for additional lines and display monitor (2 monitors at basement Playarea and 1
at Pre FSLFSL playarea). Hoping for immediate action to facilitate easily the fetch
me in the branch. Thank you.
"Show message ""ADD TONER"". Please fix ASAP."
Websites such as youtube do not work on the computer as it says the connection
is not private. I belive the admin password needs to be entered to allow the
computer to know that it is a secure network. See pictures in document.
Please reset the email password of Fairouz Jaish email: fjaish@epg.edu.kw

Ms. Wesam the new Cashier and Resigstar at White Building needs full access on
the system in order to run reports and complete all records concerning student
information.
Room 34 Ground Floor New Building - projector keeps turning on and off
Please advise status of staff child discounts for Shaikha Abdulaziz AlBoloushi
SD1546 and Jana Mohammad Zyadeh SD 1545
Please upload the attached Discount Serial numbers in Agility. The previously
uploaded numbers are running out.
Management has approved to grant staff child discount to PS students for

AY2018-2019. Please enable system to follow the same workflow as that in EY.
Attached list of students eligible for the discount for your reference.
the projector and PS is not calibrated Room 12 1F - Old Building
Finance AX Access same as Jecels role
AA computer unit cannot connect to internet. Note: Urgent assistance please
to calibrate the IWB to the PC

requesting to fix the IWB. It is flickering.
Computer and projectorIWB is not connnected in class

for Review: 12 September 2018 nTime: 08:30 AM to 11:20 AM and 11:21 AM to
12:00 PMnLocation: (08:30 AM to 11:20 AM) Class Room 12 and (11:21 AM to
12:00 PM) Play AreanCamera No. DVR 2 Camera 6 and Camera 4 nPurpose:
Review Camera footage due to the complaint of Maria Mohammad Adnan AlAli
(PreFSL A10) mother that as per her child the Teacher hit her head.n
Request Date: September 14 2018nDepartment: EYnBranch Code: EY23-MKnDate

for Review: September 13 2018 (Thursday)nTime: 9:10 - 10:00 English Class Rm 8
and 10:00 - 11:10 12:00 - 1:00 Arabic Class Rm 7nLocation: Room 7 and 8nCamera
No. :nPurpose: nThe mother wants to see the CCTV footage inside the classrooms
of his son.nnPlease Note that Room 5 Maths class has no camera yet.
EY SALWA FMS
CCTV Cameras 13 14 15 & 16 is not working and not showing also in the monitor.
Please allow Andrei Descalu - # 36 and David Fionda - # 3216 to access their FP in
Ps Salwa since they have teaching schedule there as well. Thank you.
Our internet connection is very slow.
Please follow attached schedule for Sultan Saleh Abdulkareem Asakt111421 . I

have sent via email copy of the approval. - I cannot attach more than 2
documents on this request.
Please check and provide a more stable internet connection for the desktop set
up yesterday for our new staff Lindsay Matias. She is not able to access any of the
work related systems. Thank you
Please add 200 KD renewing discounts for 142039 Lujain Faisal Abdullah
Musallam Mohammad Hasan Qambar Hasant155305 Adam Khalid
Alshuwaisht162630 Khaled Moaath Yousef Alsaneat154718 and Naser Ahmad
Salem Alshammarit152468
*IT Technician to connect one computer to the printer . Thank you.
To connect the 2 SSW computers for the fetch me in Building 12 and 3.
Please Add PreFSL A10 and FSL A5 to the attendance in eforms for user IDs: s2284
s1942n and s2284n
Camera No. : 5nDVR : 2nDuration : between 8:45 to 9:45.
Request Date: 10 September 2018nDepartment: Early YearsnBranch Code: EY15-

MAnDate for Review: 6 September 2018nTime: 11:00 - 12:30pmnLocation: Room
4 First floornCamera No. DVR 1 Camera 6
Room 21 IWB has no Internet Connection
teacher is requesting to fix the computer that is showing nude ads for room 12
Requesting to calibrate the IOWB at room 9.
Department: EYnBranch Code: EY20-FBnnDate for Review: 10 September

2018nTime:8:00 am - 12:00 pmnLocation: Bldg 45 Ground Floor
ClassroomnCamera Number: 3nDVR Number: 4
We would like to request the IT to come and install 3 monitors for the fetch me in
(new play area Hall - New Assembly area and FSL Bag area). Kindly note that we
have 2 available monitors here in the branch. Thank you.
to fix the IWB.

Interactive whiteboard needs to be connected to PC and run as duplicate. It might
require a cable to connect.
New IWB not working properly
Old IWB for checking not working properly
automatic clicking when use
Fetch me are not working properly.
FMS is working but we cant seem to delete the names of the student that are
already fetched by the parents. Thank you.
Can you put the Computer keyboard monitor and speakers on the desk please
Antivirus of company issued laptop is expired. Please check the unit.
The projector needs to be stabilised. As currently when people on the floor walk it
moves which means the board needs calibrating almost every day. To calibrate
the board I need an admin password. So I am unable to do this on a daily basis.
Please I need your help. Lloyd
Internet in the branch not working. Please send IT personnel to fix it. Thank you.
Just logged on to ESS to approve the growing list of requests and have done so
but they are all still showing PENDING. Please can I have some help with this I
click on the emplyee number then click approved. It should be approved yes
Please provide 1 brand new laptop and wireless mouse to Mr. Abou Yousef
Hassan. The head of the Student Liaison department. Thank you.
Please be informed you that my PC now running slow. Also cannot work with
excel bigger files. Kindly Fix this issue ASAP. Thank You
Please be informed you that my PC now running slow. Also cannot work with
excel bigger files. Kindly Fix this issue ASAP. Thank You
Requesting to please fix the 2 Fetch Me monitor which are not working. URGENT
to fix the projector in room 51 2f new building
Dear IT I keep getting notifications on my personal email (not EPG so this needs to
be fixed) about authorizing for fingerprints on ESS. When I go to the ESS site I
authorise but then the requests do not go away they continue to say PENDING.
Please can someone help I keep approving but nothing seems to be approved. All
Cluster Managers need to be able to sign in and out of multiple branches in their
cluster and also EYSalwa FB Head Office and White Building. This should be
actioned as quickly as possible. Thank you.
Please set up internet in my classroom. There is currently no cable to it and I

cannot receive wifi connection.
Good Day I would like to request the following interactive games for the students
to be installed in some laptops inside the ICT Room. Some laptops are also has an
admin account that is why the Kids cannot use it. I would like also ask the
chargers of some laptops here. Thank you and God Bless
FS1 fetch me monitor only displays black screen with flashing words of HDMI VGA
Analog
Requesting to fix the computer for BA (Roselyn Perez)
Requesting for fingerprint transfer. Thank You.
Please help in room 21 iwb is not working and please setup proper wiring.
No internet all week in Year 1C. No option to connect to wifi and PC says no
network cable connected.
Asking for your immediate response about our problem on our landlines phone.
Both lines are not working. Urgent please.
SPR for Muneerah Nawaf AlAzmi 142374 Y1 2015-2016 group turtles.
Access to HR Shared Folder in desktop.
kindly check the laptop of Miss Hannah its here at EYCA office- WB please see
attached file for reference.
Complete Installation of IWB for room no. 6 and glitches for classroom no. 8.
Creative Speakers - Ms. Dorothy not working
Fetch Me monitor for repair ( FS1)- no signal
Student Attendance is not working. BMSSW cannot record student attendance on

the system
Requesting for additional fetch me system for PreFSL and FSL Students.
Change branch from EYS to MB2 in micro-eforms to do SDR.
BMs access in the agility for the Daily Student attendance
Mosaab Khaled Kareem AlFadhli - Y1-141728 (AY-2016-2017) 1st term & (AY-
2017-2018) 1st And 2nd Term. Urgent Please
Please fix the fetch me station
Request password reset for Principals computer for account names Vice Principal
IWB not working
For some reason my laptop and monitor are no longer talking to each other. The
screen thinks the HDMI cable is not plugged in but it is...
Activation of my Microsoft Office products requires a system administrator
Request to change branch in EPG Microeforms and EPG Intranet. Kindly change
from MB2 to Saad Abdullah. Thank You
Kindly check the Fetch me system at MK. It shows no connection and no display
inside monitors. Thank you.
Projectors are not working. Projector in Room 5 needs to be set up.
Computer setup for IWB & SYSTEM SETUP - in progress - JOSEPH
Adobe Premiere CC application wont open.
MB2 Fetch Me Monitor is not working. It is working in the registrar but it is not
showing in the fetch me monitor.
MB2 Fetch Me Monitor is not working. It is working in the registrar but it is not
showing in the fetch me monitor.
Kindly copy the parents contact numbers from the system and transfer them to
the school mobile ( 60601036 ). Please consider this as urgent as we need to
connect with the parents via whatsapp for important announcements. Thank you.
SPR for Hadi Adel AlHabshi 121321 Year 1 2014-2015
SPR for Hadi Adel AlHabshi Year 1 2014-2015
Can you please provide logins for the following Qurain branch teachers. Shonte
Brownlee Robynne Clayton Vanny Crispino Rola Ayesh Sumayya Abdulqader
Raghad AlMakaneen Lourdes Ramirez Amnah AlKandiri Rana Othman Jessica
Faelmoca Iman Ayoub Lilian Sameer
Fetch Me Monitor unable to display the fetch me even checked and inserted the
cable wire several times. Display in the screen Analog or HDMI.
all FMS monitors not working. Urgent assistance please
IWB in Rm. 14 not working - Software update status
Software update for newly installed OIWB in Rm. 10
Fetch me not working properly. Names not showing on the monitors
No sound on computer when there was yesterday. IWB needs linking to

comptuter. Need a IWB pen.
Request for 3pcs HDMI cable for IWB
Please upload file to our fetch me system
Fetch ME Upload. TV ID# 204 132 462

Fetch Me - Add Student error
Very slow. Urgent.
SSW PC is very slow need to be checked theres a lot of pending.
SSW PC is very slow need to be checked theres a lot of pending.
Hi. I am the LL at AH. I have moved school from SR to AH. Please change my
details on the system so that SR requests do not pass through me but Ms Kirsten
Turner. As well as to change any other system details accordingly.
Hi I am the Learning Leader of Kaifan Branch and would like to request for the
logins details for all the staff in Kaifan Branch regarding the EduCare Website as
we have been advised by the EYVP and CM that all the staff in my Branch has to
take the Safeguard course which is on the EduCare. Website. I hope to hear back
from you regarding the logins soon. Many thanks.
PC not working
My email address has been changed on the 26th of Aug. I am unable to log into
my new email address. It has changed from apretorious to apretorius. Since the
change my emails dont work on my phone and laptop but it is working on my
school ipad. Can you please inform me which email address is now the correct
one. ESS and EPG Intranet is accessible via apretorius. Can you please pay
attention to this urgent matter. Thanking you.
Hi. I have a teacher at AH Ms Carlina Dubacs. She has a problem logging into her
EPG email. When she logs in it kicks her out automatically thus not able to access
any of the important information passed on.
I would like to get the list of Logins for the AH branch as most of the teachers do
not have their logins. Thank you
Ref Ms Rae - Staff without log in for Educare : Ms Ghoufran Wafta Emp No 3159
Ms Roula Hamdan Emp No 3177 Ms Rumouz Hadeed NEW emp -Ms Mariam Al
Daas New Emp - Ms Siberia Haider Emp no 4072 Ms Suzan Kilarji Emp No 430 Ms
Mariam Marmouk NEW Emp
projector needs adjusting so that it is completely on the whiteboard
Problem with the printer connection ( done - by Mr. Joseph Albay )
test
Request to Activate the email of the following New Teachers: Ms. Lina
Mohammad KrKnawi email add: lkrknawi@epg.edu.kw
Salem Bader Ramadan-121096 - Y1(2014-2015) Urgent Please
Requesting PC of AA and BA to be connected to scanner
IWB of room 1 having problems
Printer of BM and Cashier and Registrar cannot connect on the printer. They need
it for printing of student vouchers
My projector for my smart board works but the touch screen feature does not.
Can we please fix the touch screen Thank you.
Landline phone is not in service for fixing please. Thank you

Urgent: To update and set up the fetch me system in the reception. Thank you.
to format the PC of the SSW. thank you.
Kindly provide new Telephone (Ext. No 114). Also my system running slow. Please
fix the same.Thank You
Fetch me set up for opening
Adding of Students in Fetch Me in SSW computer.
Requesting to check and fix the computer of BA since it is so slow and keeps on
hanging up. Thank you
Requesting to check and fix the computer of BA since it is so slow and keeps on
hanging up. Thank you
Assistance to update our fetch me at SSW PC ( Teamviewr#169 597 572)
To set up fetch me monitors in the reception (SSW Area)
Requesting for IT Staff to train the CCTV team on how to use the CMS. And also to
do the speed testing of the Fastelco internet on 020918 at 2:30pm
We cannot connectn to the internet and the printer thus all works were kept
pending until assistance will come
Computer set & IWB needed.
The Cable for the projector is faulty so no power is going to the projector.
IWB needed.
Computer set needed.
Computer set needed.

Computer and IWB needed.
IWB Projector needed
SPR for Salem Bader Mohammad Ramadhan (121096) Y1 2014-2015 and Zainab
Mohammad AlHamer (131360) Y1 2016-2017 they need for government school
URGENT
IWB needed
Request Transfer of the following Teachers in AM2. Attached are the names.
Computer IWB and speakers
IWB
Full computer set.
IWB not working
IWB not working
Put up projector.
needs computer and speaker. more sockets.
Needs computer projector and IWB.
needs keyboard
Computer not working.
CCTV Footage for DVR 5 Cam 2 5 & 13 from 11:26-11:35. Please assign to Joseph
Albay
Internet Access for ALL IWB in our Branch
Kindly Update the Fetch Me Data. Teamviewer Nos. 444 513 933
Dear Mr. OlivernnKindly generate the SPR for Omar Saleh AlSaidan Year 1 for AY
1516 and Yasmine Saleh AlSaidan from Year 1 to Year 3 (2013-2014) (2014-2015)
(2015-2016) they need it for government school.
Requesting again to upload the Names in agility for fetch me. We change the
groupings instead of C6C7C8 we put D Group.
Mobile Iphone 6 to be used excel sheet sent by email
cbarrion@epg.edukw- please reset password because she cant access her e-mail
account. Thank you
We would like to request a technician to check fix the connection from the CPU to
the printer as its not working properly. Thank you.
We would like to request a technician to check fix the connection from the CPU to
the printer as its not working properly. Thank you.
Please transfer my finger print access to AL-SALAM BRANCH. Thankyou
Ms. Elham needs her computer and printer to be setup in her office. Monitor
needs a power source cable. Also no extension wire is available in her office.
Thank you so much.
Request for Upload of Students names in Agility for Fetch Me Purposes

Actually I am facing an error in applying the child discount for my daughter. can
you advise pleasenn nnnnnRegardsnnLaila HayeknBranch ManagernThe English
Playgroup - ASBnAlsalam - Block 6 - Street 608nPO Box 5679 Safat 13057
KuwaitnMobile: (965) 60369501 nwww.epg.edu.kwn
Internet access and request to install 2 sets of computer Unit for LL and 1 for
Teachers use.
Test 99
Nurses computer sometimes on sometimes off. Needs scan maybe have viruses.
Fetch Me System in SSW. Teamviewer number not found. Maybe it was

reformatted No icons shows in the desktop.
Installation for CMS in the CCTV laptops
HR list at my Self-service is empty It should contain a list of residency salary

certificate and so but I got none
Request for Fingerprint access to Khaitan Branch due to transfer of branch from
FB to KB.
TEST

28-12-2020 - Open Tickets Report

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28-12-2020 - Open Tickets Report

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TicketID Subject Branch Requester Status

1 ITSR-25696 rm 14 oiwb not working Salwa School Michelle Assign

12 ITSR-25662 MOE Computer connect to printer Salwa School Michelle Assign

14 ITSR-25654 Laptop Issue Rumaithiya Orleance Open

17 ITSR-25627 MS Set Up Printer and Scanner Mesayel Melody Open

25 ITSR-25582 Room 17 internet problem Salwa School Cristy Mesa Open

35 ITSR-25551 checking of internet connection Salwa School Michelle Open

36 ITSR-25544 Windows Update Sabah Salem Maria Open

45 ITSR-25506 SR Printer is always offline Surra Melody Open

46 ITSR-25504 checking of Landline Salwa School Michelle Open

49 ITSR-25500 System speed issue Head Office Afreen Open

50 ITSR-25489 internet not working on BM computer Mishref 2 Maria Lucita Open

51 ITSR-25461 noor space groupings EY Salwa Alvina Open

53 ITSR-25459 Fixing of AH BMs computer Funaitees Ma. Ruby Open

54 ITSR-25425 PC no internet Salwa Blue Cristy Mesa Open

56 ITSR-25414 Unable to scan Surra Melan Open

58 ITSR-25396 MOE Computer Set up Salmiya School Ma Open

60 ITSR-25392 Projector not working Salwa White Camille Open

68 ITSR-25289 Installed Printer connection to AA Sabah Salem Maria Close

90 ITSR-25193 FP ACCESS Salwa School Michelle Open

93 ITSR-25181 FP on PS Salwa Sabah Salem Maria Close

94 ITSR-25169 WiFi is not working Mesayel Roselle Open

101 ITSR-25142 Internet Error Jabriya Rose Ann Open

104 ITSR-25101 QS: Request to remove Projector in Qusour Melody Open

105 ITSR-25100 QS: AA PC not working Qusour Melody Open

106 ITSR-25098 CCTV Camera Mesayel Roselle Open

111 ITSR-25068 Internet Al Siddiq Maria Lucita Open

114 ITSR-25049 Printing Scanning Issues Abu Halifa Roselyn Open

119 ITSR-25042 FP Transfer Jabriya Rose Ann Open

120 ITSR-25040 FP Transfer Salmiya School Ma Open

122 ITSR-25033 Internet Connection (AA) FB Funaitees Ma. Ruby Open

128 ITSR-24955 Internet Connection Issue Al Siddiq Davie Open

129 ITSR-24948 printer concern Salwa School Michelle Open

131 ITSR-24911 DVR Mesayel Lourein Open

132 ITSR-24909 to reset password on BA PC Mishref 1 Lailanie Open

136 ITSR-24857 DVR 2 not working Abdullah Ivonny Dela Open

141 ITSR-24715 Internet Connection Issue Al Siddiq Open

153 ITSR-24601 Telephone not working Al Siddiq Open

154 ITSR-24589 No Internet Jabriya Sheena Open

157 ITSR-24475 JABRIYA DVR1 PASSWORD ERROR Jabriya Rhea Open

159 ITSR-24471 RUMAITHIYA NO RECORD CAMERA Rumaithiya Rhea Open

170 ITSR-24403 Request Sim Pass code Abdullah Rhea Open

177 ITSR-24376 AM1 DVR1 IS NOT ACCESSIBLE Abdullah Rhea Open

181 ITSR-24371 JB DVR2 CAM 15&16 NO RECORD Jabriya Rhea Close

182 ITSR-24370 FB DVR3 IS NOT ACCESSIBLE IN CMS Funaitees Rhea Resolve

194 ITSR-24348 EPG Email is not accessible Mangaf Rosemarie Assign

204 ITSR-24188 Photoshop Installation Mishref 2 Narifel Assign

205 ITSR-24134 WINDOWS UPDATE Head Office Camille Assign

207 ITSR-24079 AS - Shared Folder Head Office Maricel Tan Resolve

208 ITSR-24075 Install photoshop Surra Melan Assign

224 ITSR-23968 PS SALWA DVR5 - No record Salwa School Rhea Assign

228 ITSR-23925 CCTV Wiring - Connection Funaitees Maritess Resolve

231 ITSR-23911 Ax Gernata Rose Reyes Assign

232 ITSR-23907 Ipad charger is not working Surra Melan Assign

235 ITSR-23889 Uninstall software Head Office Joan Manuel Resolve

238 ITSR-23882 Fingerprint Access problem Al Qurain Jolice Villacin Resolve

240 ITSR-23878 Cashier Computer Salmiya School Ma Resolve

245 ITSR-23848 Transfer Computer Saad Abdullah Richel Assign

248 ITSR-23838 No Wifi Connection to other devices Mubarak Al Marilou Resolve

249 ITSR-23836 IWB projector Mubarak Alvina Assign

261 ITSR-23756 Teacher computer connect to printer. EY Salwa Eugenie Resolve