CONCEPCION HOLY CROSS COLLEGE

Concepcion, Tarlac
HOSPITALITY MANAGEMENT DEPARTMEN
Second Semester 2020 – 2021

Course Syllabus in FUNDAMENTALS IN LODGING OPERATIONS

SCHOOL PHILOSOPHY
Holy Cross College believes in the holistic development of individuals by providing quality education through active participation in the
teaching-learning process.

COLLEGE VISION
To become a God-centered learning institution focused on holistic education that forms and educates individuals to become conscious,
competent, compassionate, and committed persons towards the development of a just and humane society.

COLLEGE MISSION
Holy Cross College is an institution for academic and values formation offering relevant, learner-centered, and values-oriented programs
that produces competent persons of character in the service of society.

CORE VALUES
Holistic Education * Competence * Compassion * Commitment

PROGRAM BACHELOR OF SCIENCE IN HOSPITALITY MANAGEMENT

ASSOCIATE DEAN DR. LYLANI S. CLARO
COURSE CODE: HPC 2
COURSE TITLE: FUNDAMENTALS IN LODGING OPERATIO
COURSE CREDIT: 3 UNITS
PRE-REQUISITE (S): NONE
NAME OF PROFESSOR: CRISTY L. MEJIA
SCHEDULE & ROOM
ASSIGNMENT:

COURSE DESCRIPTION
This course examines hotel management and operations such as:
o The industry from traditional to modern hotels.
o The process at every stage of the “Guest Cycle” i.e. reservation, registration, stay, and check-out
o The importance of service quality in guest services
o The hotel revenue cycle and impact of rate structures on revenues
o The impact of technology on hotel operations.

This course also entails a lab session, which will be used to study hotel operations firsthand. Students will also do a manual night audit, revenue project, and in-class case
studies.
COURSE OBJECTIVES:
Upon completion of this course, you should be able to:
 Understand that they are part of a major transformation in the Hospitality Industry
 Understand the use of technology in the given field.
 Learn about the History of Hospitality Industry

PRELIM
COURSE OUTLINE:
TOPICS COMPETENCIES / OUTCOME DETAILED ACTIVITIES
(WEEKS & NUMBER OF HOURS)

The students shall be able to:

Week 1  Course Orientation  Lecture
(3 HOURS)  Grading System  Memorize, write and relate the  Online Discussion
 Rules and Regulations and School PVMGO to their course  Written Explanation
Policies  Discuss the contribution of the course
 Mission, Vision, Goals, Philosophy in the training of future educators
and Objectives of Concepcion Holy and/or personnel.
Cross College, Inc.  Evaluate how far was the PVMGO
achieved based from their experiences.
  Understand the foundation and  Online Lecture/discussion
Week 2  History of the Hospitality history of the hospitality industry  Quiz on the reading materials
(3 HOURS) Industry  Identify and describe the  Online Recitation
a. Definition of Hospitality and characteristics of various historical
its Characteristics periods
b. Meaning of Hospitality and  Define hospitality and describe its
Industry characteristics, hospitality
management and hospitality
industry
 Identify the multiple factor
influencing the hospitality industry

Week 3  Various Department in the  Discuss the various departments  Online Lecture/discussion
(3 HOURS) Hotel Industry and sections in the hotel industry  Enrichment Activity
a. Hotel management structure  Define the department  Quiz on the reading materials
b. Responsibilities of Hotel responsibility
Management Professionals  Outline the hotel management
c. Skills required for Hotel structure
Management Professionals  Discuss the responsibilities of hotel
d. Salary package in Hotel Management management professionals, its
Professionals qualification and working condition
e. Overall Prospects of Hospitality  Discuss the skills required for hotel
Management management professional’s

 salary package and overall
prospects in the hotel management

Week 4  Types of Lodging  Online Lecture/discussion

(3 HOURS) accommodations  Discuss the different types of  Enrichment Activity
a. Hotel classifications and Standards lodging accommodations  Quiz on the reading materials
Requirements  Discuss the hotel classification and
b. Classification and Star Ratings of standard requirements
Hotels in Foreign Countries  Discuss the styles and locations of
c. Style and Location of Hotels resort
d. Types of Restaurant
 e. Variation of Restaurant  Discuss the various types of
f. Hotel Ownership and Affiliation variations of restaurant
 Discuss the hotel ownership and
affiliation

Week 5-6  Hotel Management Meaning  Quiz on the reading materials

(6 HOURS) and Principles
a. Hospitality Management
Concepts
b. The Role of a Hotel
Manager
c. Hotel Innovation of
Principles of Management
d. The principles of Scientific
Management
 Online Recitation
 Discuss and Understand the  Online Lecture/discussion
meaning of management and hotel
management
 Discuss the role of a hotel manager
 Discuss the hotel management
concepts, functions and principles

MIDTERM
COURSE OUTLINE:
TOPICS COMPETENCIES ACTIVITIES
(WEEKS & NUMBER OF HOURS)
The students shall be able to:
Week 7  The Front office Department  Discuss the importance and  Online Lecture/discussion
(3 HOURS) a. Front Office functions of the front office  Group Reporting
Organizational Chart department  Quiz on the reading materials
b. Sections of the Front Office  Discuss the activities performed by
Department and its the front office department and its
functions staff
c. Duties of the front office  Outline the front office department
staff organization chart
 Identify the sections of the front
office department and its functions
 Describe the duties of the front
office staff

Week 8-9  Housekeeping Department  Discuss the roles and functions of  Online Lecture/discussion
(6 HOURS) a. Objectives of the the housekeeping department in  Group Reporting
Housekeeping Department the hotel organization  Quiz on the reading materials
b. Dress code for  Outline the organizational chart of  Online Recitation
 Housekeeping staff the housekeeping department and
c. Skills Required for its function
effective Housekeeping  Discuss the objectives of the
d. Functions of the housekeeping department
Housekeeping Department  Discuss the functions, areas of
Organizational Chart responsibilities and sections of the
housekeeping department
 Discuss the scope of the
housekeeping maintenance
 Discuss the dress code for
housekeeping staff and skills
required for effective housekeeping
 Discuss the duties of the
housekeeping staff
 Recognize the importance 5’S of
good housekeeping principles
 Discuss the classification of
guestroom, types of suites, types of
beds, various types of guests and
bathroom amenities

Week 10  The food and Beverage  Discuss the importance of the food  Online Lecture/discussion
(3 HOURS) Department and beverage department in the  Group Reporting
a. Categories of food and hotel organization  Quiz on the reading materials
beverage outlets  Identify the different food and
b. Employment and beverage outlets categories
Advancement for food and  Discuss the employment and
beverage advancement of food and beverage
c. Attributes of a Professional service
Food and Beverage Server  Discuss the personal characteristics
d. Food and Beverage of a food and beverage servers
Department Organization  Outline the food and beverage
Chart department organizational chart
e. Sections of the Food and and its functions
Beverage Department
f. Duties of the food and
beverage department staff
 Week 11-12  The sales and Marketing
(6 HOURS) Department
a. Organizational chart of the
sales and marketing
department
b. Duties of the Sales and
Marketing Department Staff
c. Challenge of Sales and
Marketing
d. The Marketing Mix
 Discuss the importance and  Online Lecture/discussion
functions of sales and marketing  Group Reporting
department  Enrichment Activity
 Outline the organizational chart of
the sales and marketing
department and its duties and
responsibilities
 Discuss the marketing mix

FINAL
COURSE OUTLINE:
TOPICS COMPETENCIES ACTIVITIES
(WEEKS & NUMBER OF HOURS)

The students shall be able to:

Week 13  The Human Resource  Online Lecture/discussion
(3 HOURS) Department  Discuss the functions and roles of  Group Reporting
a. Responsibilities within Human the human resources department in  Online Recitation
Resource Department the hotel organization 
 Discuss the responsibilities with the
human resources and its objectives
 Discuss the relationship between
human resources department and
other departments

Week 14  The Accounting Department
(3 HOURS) a. Organizational Chart of the
Accounting Department
b. Duties of the Accounting staff
 Discuss the importance of the  Online Lecture/discussion
accounting department  Group Reporting
 Discuss the accounting terms  Enrichment Activity
used in the hotel operations
 Outline the organizational chart
of the accounting department
 and its functions

Week 15-16 The Administrative (Non-  Discuss the role of the  Quiz on the reading materials
(3 HOURS) Core) Department administrative (non-core)  Online Recitation
department in the hotel
organization

 Hotel Management
Week 17-18 Terminologies  Discuss hotel management  Online Lecture/discussion
(6 HOURS) a. Front Office Terminologies terminologies  Group Reporting
b. Housekeeping Terminologies  Enrichment Activity

COURSE POLICIES & GUIDELINES: *

A. STUDENT HANDBOOK
B. PROFESSORS’ SPECIFIC CLASSROOM POLICIES
C. COURSE POLICIES
1. Students must come to class prepared, attend class regularly and participate actively in the class exercises, discussion and group activities.
2. Students who consistently disturb the classroom environment will be asked to leave the session.
3. Use of mobile devices is strictly prohibited unless you are permitted to do so.
4. All tests are to be taken on scheduled dates. special examinations shall be given only for highly justifiable reasons.
5. Course requirements should be submitted on time, requirements submitted late shall be accepted at the discretion of the instructor and if accepted will be given demerits.
6. Cheating is an unacceptable academic behavior. any student caught cheating during an examination will get a score of zero for that particular examination.
7. Students are expected to give their best effort in studying the subject.
8. Students must come to class in complete uniform.
9. Avoid coming late.

COURSE REQUIREMENTS:

A. Compilations of the topic discussed (lecture)

B. Compilation of quizzes and activities
C. 500 definition of terms in relation to the course/subject
ASSESSMENT/EVALUATION:

PRELIM MIDTERM FINAL

A. ONLINE ACTIVITIES 40% A. TERM EXAM 40% A. TERM EXAM 40%

B. QUIZZES 40% B. QUIZZES 40% B. QUIZZES 40%
C. PARTICIPATION 20% C. PARTICIPATION 20% C. PARTICIPATION 20%

TOTAL 100% TOTAL 100% TOTAL 100%

GRADING SYSTEM:

PRELIM 20%
MIDTERM 40% WHERE PASSING MARK IS: 60 / 3.00
FINAL 40% _____
FINAL GRADE: 100% PASSING RATE: 60%

REFERENCES:

Zenaida Lansangan-Cruz PhD., Micro Perspective of Tourism and Hospitality 1st Edition, Rex Book Store
APPLICATION USED:

http://flexed.chcc.edu.ph/
CHCC FLAME - Flexible Learning Alternative Mode of Education
Google Meet
Zoom

Prepared by: Reviewed by: Approved by:

Mrs. Cristy L. MEJIA DR. LYLANI S. CLARO DR. RAQUEL T. STA INES
Subject Instructor Dean President, CHCC