Professional towel maintenance proposal

Prepared for:

Company name LLC

ABC Main Street
Richmond, VA 23220

Submitted by:

Homes to office cleaning

123 Capital St.
Richmond, VA 23220
Charlie Williams
Director of operations
804-396-4181
Charlie.Joe@Homestoofficecleaning.com
Homes To Office Cleaning, LLC
7400 Beaufont Springs Drive, Suite 300
Richmond, VA 23235

Dear Alrenzo,

Subject: Professional Maid service cleaning, Richmond, VA 23234

Thank you for allowing Homes To Office Cleaning to prepare a professional maid service proposal for
your consideration. Our team members take pride in providing a cleaner space for you and your family
to enjoy.

Here are a few important highlights about our service:

Before we arrive… our team members are thoroughly trained on how to clean your space professionally
and safely. Our cleaning personnel are all bonded, license and insured.

When we arrive… we know providing quality, reliable, worry-free maid services are important to our
customers. So at Homes To Office Cleaning, we provide up-front training, important in-home procedures
along with supervision from our managers. It’s a way of getting the results you are looking for - every
visit!

After we are done… we’re still here, available and ready to answer any questions you have. We look
forward to hearing from you! We want to become your trusted source for homes to office cleaning
services! And, we stand behind the quality of our work with our:

100% satisfaction guarantee.

After we clean, if you notice a mistake, or simply anything you believe does not meet the standards for
exceptional quality we promise, just let us know within 24 hours. We’ll come out and re-clean it for free.
Our number one job is getting and keeping you delighted!

Please call if you have any questions, need additional information, or simply want to go ahead and
schedule your maid service program.

Sincerely,

Robert Utley
Owner/Operator
Black Owned Business and Family Operated
Homes To Office Cleaning, LLC
804-396-4181
F: 804-500-5294
www.homes2officecleaning.com
Professional maid service maintenance proposal

Who we Are

Homes to office cleaning is a full service maid and commercial service offering not only standard maid
services but deep cleaning, annual and holiday cleanup services as well.

Our team members pride themselves in consistently creating a clean home environment for you and
your family to enjoy. Our cleaning personnel are bonded, licensed and insured.

Price schedule

Maid services as described in the attached work specifications - weekly: $115 per visit

Maid services as described in the attached work specifications - biweekly: $125 per visit

Special services

Carpet & upholstery cleaning is available – price quoted upon request

Window cleaning is available – price quoted upon request

Tile & grout cleaning is available - price quoted on request

Service schedule

When will your cleaning associates arrive to clean?

Our team members clean during the day from 8:15 AM - 4:45 PM - each home is assigned a time during
the day for cleaning. Our team members do their very best to stick as closely to those start times as
possible.

However, the arrival time may vary slightly due to things such as traffic, or if our team members find
they need to spend a little longer at a home to handle a special request.

If you require a definite starting time for our team members, our office will be more than happy to talk
about possible solutions such as making your schedule cleaning the first appointment of the day.

Is there anything I should do before you arrive to clean?

Nice of you to ask – yes, they can help our team members if you pick up or put away any clothes,
children’s toys or other items before we arrive. It is also appreciated if you can make sure your pet is
safe and secure before I clean associates come to clean. Thanks!

What if I can’t be home when your team members arrive to clean?

No problem, this is very common. That’s why many of our clients decide to provide us with a key and a
code if they have an alarm system for their home. Our keys are securely marked a controlled to maintain
your security.

This arrangement works very well and allows us to access your home to clean at the appropriate day and
time. If you do not provide us a key, and you are not home to let our team members in at their schedule
cleaning time, a lock-out charge may be applied.

What if I need to reschedule or skip my regular cleaning?

Again, no problem! We realize that life gets busy and sometimes things happen requiring you to move
things around. We ask that you please let us know at least 48 hours. In advance, so we can change our
team members schedules or arrange for an alternative time and date for your cleaning.

What about holidays?

We’ll call well in advance of any of those national recognized holidays to arrange for a better day and
time. Speaking of the holidays, be sure to let us know if you are ever in need of extra cleaning in advance
of family get together, dinner or party – we are here to help.

Payment

When is payment due? How should I pay?

Payment is due on your regular scheduled cleaning day.

Many of our customers find it easiest to simply leave a check or cash payment out for our team
members on the kitchen counter to collect when they arrive to begin their work.

Insurance

Are you insured? What if something gets broken?

While our team members are trained on proper cleaning procedures and proud themselves and being
careful, if anything were to get broken as a result of something one of our team members did while
cleaning Dash we want to step up to make it right!

That means trying to as quickly as possible to either repair or replace it – and because all of our team
members are insured, we will file a claim whenever necessary to help resolve the situation.

If you would like, we will be glad to send you a certificate showing you our insurance is complete and
up-to-date. Homes to office cleaning will furnish all forms of insurance required by law and shall
maintain the same in force.

 Comprehensive general liability

 Property damage
 Workers’ compensation
Supervision

At homes to office cleaning, all of our team members and supervisors are train and experienced in the
latest, safest and most effective methods for cleaning homes

Supplies

Who provides the cleaning chemicals and equipment?

We bring everything we need to professionally clean your home including the necessary supplies,
chemicals and equipment. In this way, we can make sure we have everything we need including proper
OSHA documentation such as MSDS forms.

What about ‘Green’ products? Do you use them?

Green cleaning is a broad and often misunderstood term use today to include any number of products
and cleaning methods used by cleaning companies with the goal of reducing the impact on our
environment while supporting ecologically safe and healthy homes.

While the use of these products is desirable, truly organic ‘green’ chemicals, unlike disinfectants, do not
kill many harmful bacteria. Our approach is to work in a responsible way towards adding increasingly
‘green’ products to our overall chemical program if appropriate.

Cleaning personnel

Who will homes to office cleaning send to clean my home?

Our team members are trying to always be professionals - for example, our members will never eat,
drink, smoke or use any of your electrical appliances such as radio or TV while in your home.

Will homes to office cleaning send the same team members each visit?

We always try to clean your home using the same cleaning associates each time, unless due to sickness
or other emergencies. We are unable to guarantee the same team members. .

We want you to feel confident in our team members and they are eager to get to deliver a custom
cleaning for your home as quickly as possible.

Important notes:

Personnel supplied by homes to office cleaning are deemed employees of homes to office cleaning and
will not, for any purpose, be considered employees or agents of the customer.

Homes to office cleaning is in equal opportunity employer. All necessary employment forms will be
maintained by our office as required by law.
Guarantee

Homes to office cleaning is committed to delivering a maid service program of the highest quality and
reliability. We offer a responsive customer service and a number of additional cleaning services to be
your on- stop source for home-cleaning services.

We bring together the best people, most effective methods, highest quality supplies and latest
equipment to deliver on this commitment.

100% satisfaction guarantee

If after we clean, do you notice a mistake, Or simply anything you believe does not meet the standards
for exceptional quality we promise, just let us know within 24 hours and we’ll come out and re-clean it
for free. Our #1 job is to get in and keeping you - delighted!

Term

This professional maid service proposal shall be valid for a period of three (3) months provided there are
no changes to the nature, details or scope of work required.

Cancellation

This agreement may be terminated or cancel at any time with a minimum of thirty (30) days written
notice from either party.

Agreement

This Agreement (“this agreement“) is made and entered into as of__________________, 20____ by and
between homes two office cleaning, with its principal place of business located at 123 Capital Street,
Richmond, VA 23220 and Julie Thomas locates at ABC Main Street, Richmond, VA 23220.

NOW, THEREFORE, In consideration of the mutual promises and benefits to be derived by the parties
they mutually agree to the terms and condition as outlined above in this agreement.

IN WITNESS WHEREOF, The parties have executed this Agreement effective as of the date and year first
written above.

Homes To Office Cleaning Julie Thomas

By: __________________________ By: _____________________________

Name: _______________________ Name: __________________________

Date: ________________________ Date: ___________________________

Title: ________________________ Title: ___________________________

References

Jones’ Residence
123 Hones Street
Prince George, VA 22415 John Jones 804-222-3331
Certificate of liability insurance
Julie Thomas

Work specifications

Maid service

Dust and removed cobwebs from Sullivan’s, fans, air returns, walls and baseboards using extension
duster

Dust window sills, ledges, blinds and wall hangings

Dust furniture thoroughly including tops, sides, legs and bases

Wipe clean mirrors, horizontal surfaces and light switch covers

Wipe clean surfaces such as table tops, legs, bases and cabinet doors

Wipe clean surfaces such as tables and cabinet doors

Load dishwasher

Scour and wipe clean sinks paying particular attention close to faucet

Clean phone, light switch covers and window above sink

Wipe clean and dry exterior of large and small appliances; microwave inside & out

Clean inside of patio door and exterior glass

Vacuum upholstered furniture including pillows and cushions

Vacuum carpeted floors using edge attachments when necessary

Vacuum hard floors using appropriate attachment or canister vacuum extension with salt brush tool

Clean kitchen hard floor (wood floor use slightly damp and microfiber pad, dry)

Pick up and arrange items neatly

Gather and remove trash

Clean tops sides and bases of appliances; washer and dryer – Laundry only

Change linens, if available, make beds

Clean tub and shower using cleaner and scrub brush to remove soap buildup, including on doors and in
tracks
Disinfect and wipe clean toilet, sinks and faucets

After cleaning, rinse and dry tubs, showers, toilets and sinks

Polish all chrome surfaces such as faucets with clean, dry cloth

Clean and disinfect bathroom hard floor

Change, straighten and leave towels neatly arranged

Standard Procedures

We confirm all appointments. Lockout fee $35

We ask that you please have loose clothing, toys, etc. picked-up prior to team member arriving to clean

If linen is part of your service, please have linen on the end of each bed

Unless otherwise arranged, please leave check for each visit on kitchen counter. Return check fee - $25.
Accounts 30 days past due subject to a $10 late fee.
Homes to office cleaning
123 Capital St.
Richmond, VA 23220

August 12th

Julie Thomas
ABC Main Street
Richmond, VA 23220

Dear Julie,

Subject: Maid service cleaning project Julie Thomas, ABC Main Street, Richmond, VA 23220

Thank you for allowing homes to Office cleaning to prepare a professional tile maintenance proposal for
your consideration. We know it takes considerable time and effort to show any potential contractor your
home or business, and to provide them with all the necessary information.

Here are a few important highlights about our service:

Before we arrive… All of our floor techs at the early train on how to perform each tower maintenance
task, as well as on important safety issues. Our goal is to perform each towel maintenance project in our
customers building, professionally as safely.

During the work… We know providing a dependable and worry-free service is important to every
customer. So at homes to office cleaning, we provide up-front preparation and training, with very strong
management and on-site direction during the project to ensure the reliability of the service and quality
of the results. It’s a way of getting the results you are looking for - every visit!

After the work… We systematically clear the area of our equipment and supplies, and return items to
the proper place so while the results are noticeable, the process is not. In addition, at homes to office
cleaning, we offer a number of tile maintenance services to keep your floors looking good longer then
you may have ever thought possible.

We look forward to the opportunity of becoming a trusted and valued partner and improving and
maintaining the appearance of your home or office. Please call if you have any questions, or need
additional information as you review our proposal.

Sincerely,

Charlie Williams
Director of operations
Homes To Office Cleaning
Julie Thomas
Professional tile maintenance proposal

General

Homes to office cleaning agrees to provide all labor, supervision, material, supplies and equipment
necessary to assure performance a specified tike maintenance service for the customer. This shall
include all services described in the written specifications attached.

Compensation

Complete Machine Stripping and Refinishing of the Tile - annually: $345 per visit

Complete Machine Scrubbing and Recoating of the Tile - Quarterly: $250 per visit

Complete Hi-Speed Buffing of the Tile – monthly $85/visit

Insurance

Homes to office cleaning will furnish all forms of insurance required by law and shall maintain the same
in force.

 Comprehensive general liability

 Property damage
 Workers’ compensation

Special services

Carpet cleaning is available – price quoted upon request

Windows can be cleaned – price quoted upon request

Service schedule

Tile maintenance services described in this program will be performed as shown in Work Specifications.
Tasks described in the attached specifications will be scheduled for, and performed at, mutually agreed
upon dates(s) and time(s) yet to be determined.

Every effort will be made to illuminate any work interruption to the customer’s normal schedule and
operation.

The cleaning crew would observe holidays observed by the customer. Homes to office cleaning is
prepared to adapt this work schedule to coincide with the needs and requests of the customer provided
they are mutually agreed to, and do not alter the costs of operations.
Billing

Invoicing will be itemized according to the tile maintenance services described in the attached Work
Specifications. Invoicing will be a detail and submitted properly to coincide with the completion of all,
our part, of the tile maintenance services

Due to the labor-intensive nature of tile maintenance and it’s associated to payroll requirements, our
payment policy is net 15 days.

Supervision

Delivering high-quality tile maintenance relies heavily on the contractor’s ability to consistently provide
properly trained management and floor crew personnel. At homes to office cleaning, necessary
personnel as supervision will be furnished to ensure the quality of our tile maintenance services.

Supplies

Homes to office cleaning with furnish all necessary tile maintenance supplies.

Equipment

Homes to office cleaning the furnace all necessary tile maintenance equipment inclusive of but not
limited to: floor machines, buffers, auto scrubbers, wet vacuums, backpacks, mop buckets, wringers,
applicators, microfiber dust and cloths and or materials, mops and brooms.

Homes to office cleaning will comply with current OSHA regulations and proven procedures pertaining
to all work performed at the customer’s location.

Employee Status

Personnel supplied by homes to office cleaning are deemed employees of homes to office cleaning and
will not, for any purpose, be considered employees or agents of the customer.

Equal Opportunity Employer

Homes to office cleaning is in equal opportunity employer. All necessary employment forms will be
maintained by our office as required by law.

Our Philosophy

Homes to office cleaning is committed to providing quality tile maintenance services that deliver the
highest levels of customer satisfaction. We bring together the best people, most effective methods,
highest quality supplies and latest equipment to deliver on this commitment.

Term
The tile maintenance proposal should be valid for a period of three (3) months provided there are no
changes to the nature, details or scope of work required.
Cancellation

This agreement may be terminated or cancel at any time with a minimum of thirty (30) days written
notice from either party.

Agreement

This Agreement (“this agreement“) is made and entered into as of__________________, 20____ by and
between homes two office cleaning, with its principal place of business located at 123 Capital Street,
Richmond, VA 23220 and Julie Thomas locates at ABC Main Street, Richmond, VA 23220.

NOW, THEREFORE, In consideration of the mutual promises and benefits to be derived by the parties
they mutually agree to the terms and condition as outlined above in this agreement.

IN WITNESS WHEREOF, The parties have executed this Agreement effective as of the date and year first
written above.

Homes To Office Cleaning Julie Thomas

By: __________________________ By: _____________________________

Name: _______________________ Name: __________________________

Date: ________________________ Date: ___________________________

Title: ________________________ Title: ___________________________

Work Specifications

Strip and Refinish – Annually

Area will be cleared of chairs, floor mats, trash containers and cardboard boxes

Items stuck to the floor will be carefully removed using a putty knife or scraper

Dust mop area using microfiber pad or treated mop head

Finish will be removed use a floor machine and appropriately diluted chemical stripper solution

Careful attention will be given to thoroughly stripping of edges

Baseboards will be clean as possible use an edge machine, hand hale pad or brush along with baseboard
cleaner

Dirty stripper solution will be picked up using wet-vac or squeegee and mop

Floor will be rest several times with clean water, followed by a neutralizer solution, then allowed to
completely dry before finish is applied

Four (4) to six (6) coats of sealer and or finish will be applied using flat microfiber applicator or 100%
rayon finish mop head to achieve hi-solid content and desired appearance

Scrub and Recoat – Annually

Area will be cleared of chairs, floor mats, trash containers and cardboard boxes

Items stuck to the floor will be carefully remove using a putty knife or scraper

Floor will be dust mopped or swept to remove surface dirt and debris

Floor will be scrubbed using a floor machine and or auto scrubber and appropriately diluted cleaning
chemical solution

Careful attention will be given to thoroughly scrubbing edges

Baseboards will be clean as possible using a handheld pad or cloth along with baseboard cleaner

Dirty scrubber solution will be picked up using wet-vac or squeegee and mop

Floor will be rinsed with clean water and or neutralizer solution, then allowed to completely dry before
finish is applied
Two (2) coats of finish will be applied to floor using a flat microfiber applicator or 100% rayon finish mop
head

Hi-Speed Buffing – Monthly

Area will be cleared of chairs, floor mats, trash containers and cardboard boxes

Items stuck to the floor will be carefully removed using a putty knife or scraper

Floor will be dust and damp mopped to remove surface dirt and debris

Floor will be thoroughly buffed using hi-speed floor machine, carefully covering each area evenly to
achieve desired appearance

Fine particles of finish left behind by hi-speed buffing will be removed using microfiber pad, treated dust
mop or portable vacuum

Standard Procedures

At necessary supervision, equipment and supplies will be finished by cleaning company

Safety signs, cones and or barriers may be used to control access to area being serviced

Cleaning company will be provided with all necessary security codes, fobs or access keys prior to start of
work

Cleaning company will return items such as chairs and trash containers as close to original location as
possible

Upon completion of work, all equipment, signs/barriers and use supplies will be removed from building

Upon completion of work, building alarms and lights will be secured per instructions
 Services – Residential & Commercial

Maid and or commercial janitorial service

Tile and grout cleaning

Carpet and upholstery vacuuming

Pressure washing

Gutter cleaning

Window cleaning

Move In/Move Out

Maintenance Programs

Tile maintenance program

Carpet deep clean and extraction

Sanitizing