VIVEK DUBEY

A-404, Konark Oasis, Keshnand Road, Wagholi, Pune-412207, Maharashtra, India

Contact: +91-8588857403; E-mail id: vivek.dubey30081987@gmail.com

Seeking for the profile that allow me to utilize my skill and experiences earned in the areas of Supply Chain & Logistics
Operations, Process Excellence, Customer Experience & Operations and Training to contribute to the Business
Objectives of an Organization and provides the Career Progression Opportunities

Skills & Certification: -

 Lean Six Sigma Green Belt Certification from “Exemplar Global”
 Lean Implementer Workshop Certification from “Lean Management Institute of India”
 MS Excel, MS Word, MS VISIO and Power point at Proficient Level
 Proficient in SAP (PO Raising, SO & RSO Punching, MIGO, Article Creation, Rate Update etc)

Professional Awards and Recognitions: -

 Performer of the Year 2015-2016 award by Snapdeal.com
 Core Value Ambassador for Openness (Proactive approach in proposing New Ideas and suggestions for
improvements) of the Year 2014-15

Employment Summary: -
1. Working with “Infiniti Retail Limited- Croma” as Assistant Manager- Reverse Logistics(Regional
Manager-West) from Jun’19 till date
2. Worked with “Busybees Logistics Solutions Pvt. Ltd.” as Deputy Manager-Process Excellence from
Nov’18 to Jun’19
3. Working with “Ecom Express Pvt. Ltd.” as Asst. Manager-SCM Operations from Oct’16 to Sep’18
4. Worked with “Jasper Infotech Pvt. Ltd.” as Sr. Executive from Jun’14 to Oct’16
i) Sr. Executive Internal Controls- Vulcan Express Pvt. Ltd. from Apr’16 to Oct’16
ii) Sr. Executive SCM Operations & Process Excellence- Snapdeal.com from Jun’14 to Apr’16
5. Working with “DIGIWorld- A Unit of Value Industries Ltd.” as Executive- Ecommerce from Oct’13 to
Jun’14.
6. Worked at “Sony India Pvt. Ltd.” as SSC Engineer (Corporate) from Jun’11 to Aug’12. (Off-Role)

Current Job Responsibilities:

 Setting up the Mechanism of Clearance of stock within the SLA
 Setting up cordial relationship with Brand and Liquidation Vendors
 Maintaining standards of Reverse Operations and Performance monitoring
 Regular Audits of all the processes Inward, Outward, Liquidation & Storage
 Process Designing and Documentation
 Automation of Process like Liquidation and Write-Off

Summary of Job Responsibilities:

1. Process Training & Content preparation: -
 Preparation of Work Instruction for Training purpose
 Preparation of Audio & Video Content and PPT’s for Training Material
2. Process Excellence: -
 Setting up operational standards for all the verticals across organization
  Conduct problem solving Projects using quality improvement tools and other PEX techniques including
lean and Six Sigma tools
 Study of As-Is Processes and creation of SOP’s by Process walk through, discussions with Stakeholders
and Interviews
 Identification of gaps and Improvement Opportunities with the help of VA NVA analysis and Root Cause
Analysis
 Implemented 5S approach for the Inventory Hygiene to improve Customer Experience
 Review and monitor Efficiency/productivity and effectiveness by identifying and measuring relevant
metrics
 Manage organizational Projects throughout the project lifecycle of Planning, Execution, Monitoring and
Control
 BRD Preparation for the Projects which required Tech Changes
3. Internal Controls: -
 Conducting and Monitoring Inventory Audits at Centers
 Monitoring the Inventory Ageing on Weekly for all the business of Organization
 Investigation for all the Lost Inventories/shipment at Centers and while deliveries
4. Other Responsibilities: -
 Driving PNL
 Billing and Collections

Operational Projects: -
1. Shopclues- FC/Warehousing Project
 Warehouse and Layout Planning for Operations
 Managed 6 Hrs of D2S (Dock to Stock) TAT and O2M (Order to Manifest) TAT respectively
 Managed Inventory Reconciliation with Shopclues and Merchants
 Regular Cycle Count Process of Stock
2. PayTM- FC on Wheel Project
 Process designing & SOP’s for the Paytm- FC on wheel
 Managing daily routes for all the Smart FE’s
 Ensuring 100% Order to Pick-up & Connections TAT adherence

Operational Improvement Projects: -

1. Warehouse/SD+ Efficiency Improvement: -
 Creation of SOP’s and Process Maps (Covering all In-warding, Inventory, Outward, Return/ reverse
Processes)
 Creation of WI’s (Work instructions) for Uniware- Part of Knowledge Centre
 FC re-layouting, resulted in 16% increment in inward and 20% improvement in O2M
 Implementation of HHT Process- Involved in ground level execution and Training of people on Putaway
Process
 Pilot Project- Part of the team involved in the implementation of improvement initiatives like lane wise
In-warding, 5S etc.
2. Seller Services FCR Improvement: -
 Prepared 190 ‘As-Is’ Process maps and SOP’s
 Created Training Modules for the Standard Processes
 45 Process redesigned leading to Improvement in FCR by 21% (from 45% to 66%)
 The standard documents used to Outsource the Voice Process Completely
 Responsible for all the training needs for the outsourced team as well as In-house Level2 Team for
Logistics related issues
Education and Professional Development: -
 MBA in Operations Management with 55% aggregate from SMU
 Bachelor of Technology in Electronics and Communication with 62.5% from Uttar Pradesh Technical
University
 Polytechnic in Electronics Engineering with 70.9% from Board of Technical Education. Uttar Pradesh
 Qualified 10th with 61.4% from CBSE Board

Awards and Accolades: -

 Gold Medal Winner in INTRA COLLEDGE TECH. FEST. For Circuit Designing (Electronic Puzzle)
 Certificates of Scouts & Guides for different Steps

Personnel Details: -
Date of Birth
Marital Status
Hobbies
Languages
Father Name/ Occupation
Mother Name/ Occupation
Spouse Name/ Occupation
: 30/08/1987
: Married
: Listening Music, Bike riding & Sleeping
: Hindi, English
: Mr. Vishwanath Prasad Dubey/ Defense Personnel
: Mrs. Karuna Dubey/ Homemaker
: Mrs. Swapnil Vivek Dubey/ Asst. Manager- Operation in Private Sector