‍Ujjwal(Raghavendra) Shet

Shree Vimaleshwar krupa, Plot No-83, 1st Stage, 4th main, Sirur Park, Vidyanagar , Hubli-
580021 | 7019987815 | pandithujjwalchaturvedi@gmail.com

Objective
A passionate CRM looking for challenging role in a multinational organization to give the best with all
my ability, sincerity as to attain organizational goals there by fulfilling my personal goals and to provide
continuous value-added performance through constant up gradation of my skills and knowledge, and to
ensure high quality of the end product being delivered to the customers.

Experience (Total Experience 6.5 Years)

FLIPKART INTERNET PVT LTD | GRADE 7 TEAM LEADER| SEP 2013 TO OCT 2018
· Working in Flipkart Internet PVT LTD from 5 sep 2013 to 24 oct 2018 as Grade-7(Team Leader)  in the customer
support department
Udaan B2B, E-Commerce Company
Currently working in Udaan from 2 march 2019 to till date working in customer support department

Current Role & Responsibilities

 Continuous improvement - Identifying opportunities of improvement in operations and quality deliverables.
 Ensure that the process meet the quality standards and helps to improve the customer satisfaction
 Participate in calibration sessions and share feedback with Team Leaders / Trainers / Solution Experts
 Handling different kinds of customers and bringing enhanced customer experience
 Act as the central point for all complaints and escalations based on observations and finding and report the same to
department head
 Work closely with Ops/Delivery team members to meet and maintain Goals/SLA’s
 Transactions monitoring - Calls. Emails and Chats. Ensure that the Core standards defined within the process are
strictly followed
 Maintain and develop quality framework and reporting tools, perform quality audits
 Auditing the calls of the team members and giving feedback to them for the quality improvement & also taking
meeting about how to improve the calls quality as to get good feedback from customer.
 Sending reports & taking Escalation calls and resolving the issue.
 Continuously I was achieving 5 rating in the appraisal for my best performance

Education Background

BACHELOR OF ENGINEERING| 2013 |  ANNA UNIVERSITY COIMBATORE TAMIL NADU– SSK COLLEGE OF

ENGINEERING & TECHNOLOGY NAVAKKARAI POST COIMBATORE - 641105
· Major:- Electronic and Communication Engineering(course completion)

BACHELOR OF ARTS| 2018 |  KUVEMPU UNIVERSITY SHIMOGA KARNATAKA - 577451

· Major:- Bachelor of Arts, major Hindi
DIPLOMA| 2010 | DEPARTMENT OF TECHNICAL EDUCATION CHENNAI TAMIL NADU – SANKARA INSTITUTE OF
TECHNOLOGY SARAVANAMPATTI COIMBATORE - 641035
· Major:- Diploma in Electronics & communication Engineering

II PUC | 2007 | Department of Pre Universety Education karnataka – Ratnapal AS Shetty PU College

Rajnagar Hubli - 580032
· Major :- Studies of PCMB(Physics, Chemistry, Math’s & Biology)

SSLC | 1998 | KARNATAKA STATE BOARD - LAMINGTION HIGH SCHOOL HUBLI - 580020

Awards & ACHIEVEMENTS :

Because of my strong customer support service & resolved the customers queries so I achieved
below mentioned awards
 Individual Extra Miler Award for exceptional contribution to the CS-Inbond team for the
month of Dec-2013
 Individual Extra Miler Award for exceptional contribution to the CS-Inbond team
customer operation for the quarter Jan, Feb, March 2014
 Individual Extra Miler Award for exceptional contribution to the CS-Inbond team
customer operation for Jan 2014
 Individual Extra Miler Award for exceptional contribution to the CS-Inbond team
customer operation for March 2014
 Fab Award for the month of sep 2015
 Fab Award for Resolution 78% for the month of oct 2016
 Fab Award – Above & Beyond for the month of 30 Nov 2016

Skills & Abilities

COMMUNICATION
Effective communication skills on
· Email Etiquette & Telephone & Meeting Etiquette
Feedback Skills
· Understanding the importance of feedback
· Using feedback as a key management tool
· Dealing with difficult situations
Client Interfacing Skills
· Managing customer expectations & Essentials of customer service

Strength
· Capable of accepting and delivering challenges
· Goal oriented: results achiever, Meeting deadlines
· Innovative: Make changes, Invention of new Ideas
· Handling different types of customers problems

Page 2
Personal Information
FULL NAME : Ujjwal Raghavendra
FATHER’S NAME : Ashok
DATE OF BIRTH : 05-09-1981
NATIONALITY : INDIAN
GENDER : Male
MARITAL STATUS : Single
LANGUAGE PROFICIENCY : English, Kannada, Hindi & Konkani
HOBBIES : Visiting Devotional places, listening Music & Watching Movies

Declaration
I hereby declare that the above furnished information is true to the best of my knowledge.

Place: HUBLI

Date:

( Ujjwal Raghavendra)

Page 3