Professional Documents
Culture Documents
Assignment - Frank Xia
Assignment - Frank Xia
Assignment - Frank Xia
2. A quick and short summary of the purpose and main thesis of the paper. (No more than a
paragraph). (2 points)
GSU nurse group has poor group dynamics. The culture of the team is full of confrontation,
blaming and favoritism. Barbara is trying to rebuild the team trust. He starts the off-site
meeting by providing a forum to begin discussion between members of the unit with the hope
to turn around the unit into a high performing organization. The forum did help her to
identify a list of problems that most frustrated the group. She starts to set realistic and
attainable goals to correct these items. The purpose of the paper is to show an example of
unsuccessful teams, how identify the problems and set team goals to solve the problems.
3. List two ideas from the paper that grasped your attention. (2 points)
1) The unit was short-staffed; stress levels were high and employee morale low. In fact,
GSU has the lowest employee job satisfaction score and highest turnover rate amount all
of the department at EMU.
2) Barbara set realistic, attainable goals for each item on the list of items that most frustrated
or de-motivated the group.
4. Relate the two ideas above to a) course material or b) work experience and/or c) current
events in the business world. (2 points)
1) Staff satisfaction, productivity and work performance are strongly connected. Knowing
what makes employees unhappy is the first step to boosting their morale and satisfaction
in order to avoid turnover.
2) Setting goals as a team helps to unite and solve problems as a group. Setting realistic and
attainable goals can put employees on track to achieve their greatest potential as
individuals and align themselves better with company goals.