Course Outline

Introduction to Technical Writing

ENG 407
Course Introduction:
In every career, you must be able to communicate effectively and clearly if you want to be
successful. This course will provide you with a background in the practical, technical writing
skills that are necessary for today's workplace. This course covers internal workplace
communications, external business-to-business and business-to-consumer writing skills,
presentations and how to use visuals effectively, writing clear instructions and process
documents, and using social media effectively.
Because the goal of this course is to improve your ability to write clear, comprehensible
examples of technical writing, most subunits include short writing activities that will give you
hands-on experience in many different writing tasks. Also, each unit includes a series of writing
self-assessments that will allow you to evaluate your own writing based on specific criteria and
will provide examples and commentary on how to write successfully. This practical focus on
specific writing skills will help you learn the writing skills you will need in the workplace. By
the end of the course, you will feel comfortable tackling a wide variety of workplace
communications.
Course Description:
This course includes the following units:
Unit 1: Audience Analysis
Unit 2: Internal Communications: Writing Memos and Emails
Unit 3: External Communications: Formal Letters
Unit 4: Using Visuals to Convey Information
Unit 5: Process Documentation
Unit 6: Writing Proposals
Unit 7: Communicating on the Internet
Course Learning Outcomes:
Upon successful completion of this course, you will be able to:
 select the appropriate technical communications style for a given audience;
 describe communication goals to readers in the workplace;
 apply strategies for writing clear English;
 utilize effective page layout and design;
 explain how visuals aid understanding;
  integrate effective planning and revision into technical communications; and
 differentiate among models for instruction, description, definition, and summary.
Throughout this course, you will also see learning outcomes in each unit. You can use those
learning outcomes to help organize your studies and gauge your progress.
Course Materials:
The primary learning materials for this course are articles, lectures, and videos.

Course Facilitator:
Wahidul Islam
Lecturer
Department of English
University of Global Village, Barishal.
e-mail: wahid.ugv@gmail.com