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Quality Manual: 9.5 Documented Information 9.5.1 Document Management System
Quality Manual: 9.5 Documented Information 9.5.1 Document Management System
Revision No.: 01
Effective Date: June 2020
Unilab Foundation has established, maintained and improved the documented QMS to ensure that
the document control system shall cover only documents and data related to the requirements of ISO
9001:2015 Standards and Requirements.
The documented QMS of the organization consists of the following:
1. Quality Manual - defines the general policies and deployment of the clauses of the ISO 9001:
2015 standards and requirements
2. Procedures - describes how activities specific to particular departments are performed.
3. Records- documents that provide objective evidences of activities performed or results
achieved.
4. Other Quality Supporting Documents contain controlled documents such as Job Descriptions,
and externally generated documents used as reference, if any.
Controlled document refers to written references which are updated, amended, reviewed and
approved prior to issuance and distribution to internal stakeholders, specifically to the organization’s
personnel. Include internally generated documents such as the Quality Manual, externally-generated
documents such regulatory forms and Unilab Forms adopted by Unilab Foundation and issued for
reference to the organization.
Uncontrolled documents, on the other hand, refer to written references issued and distributed to
external stakeholders which are not required to be amended. Uncontrolled documents are also issued
to process owners requesting for revisions in their respective documents, if necessary.
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Erasures and/or alterations are allowed on documents if the originator affixes signature on top of or
beside the erasure and/or alteration; otherwise, the document (i.e. filled-out form) is considered
invalid and unauthorized.
A Document and Data Controller (DDC) is officially appointed by Quality Council Chairman (QCC)
and has the overall authority and responsibility of the implementation and sustenance of the
document control system of UNILAB FOUNDATION.
The creation and/or modifications of all controlled documents are prepared, reviewed, and approved
by designated authorized personnel prior to issue and use.
Only documents from external sources used as references are identified in the Master List of
Controlled Documents (External). Endorsement and maintenance are implemented in accordance
with the appropriate Generic Procedure. The user ensures that only authorized and updated copies
of these documents are endorsed for use.
The user of a particular externally-generated document is indicated in the Master List of Controlled
Documents (External); otherwise, copies are considered unauthorized.
Valid copies of controlled documents are identified as such by means of the colored stamp
"CONTROLLED" marked by the DDC except for the original copy. The original copy is
distinguished by the stamp "ORIGINAL" marked by the DDC as well as the colored organization
logo on the top left of each page.
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No copies of obsolete documents are allowed to continue in circulation and, as such, these are
withdrawn immediately from circulation and properly disposed after being replaced by new revisions
or issuances. The original obsolete copies of internally-generated documents are given to the DDC
for archiving along with the DMCN, while obsolete copies of externally-generated documents are
surrendered to the Admin and Finance Officer.
Appropriate documents are made accessible to all personnel concerned at locations where these are
necessary for the effective planning, operation, and control of the Quality Management System.
Documents are to be at the designated work station at all times.
Quality Management System documentations of this manual are made available to users. Creations,
modifications, and/or abolitions of documents follow the appropriate Generic Procedures.
The Master Lists of Controlled Documents identify the current revision status of documents to
preclude the use of obsolete and/or unauthorized documents.
All document modifications drafted are reviewed and signed by the originator and his/her
department head. Accomplishing Document Modification / Creation Notice (DMCN) is a control
methodology implemented for this purpose. Contents of the Quality Manual are subject to the
approval of QCC and review of QMR, while other QMS-required documentations are subject to the
review and approval of QMR and Project Leads.
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Filling-out the obsolete section of the Master Lists of Controlled Documents is a control
methodology which ensures that all obsolete documents are promptly removed from all points of
issue or use as reflected in the Document Modification/Revision Procedure.
The Master Lists of Controlled Documents are independent forms maintained by the DDC. All
modifications made in the controlled documents are reflected on the originator’s draft attached to
the DMCN as well as the obsolete original copy.
The current revision status of documents is established and identified. This is recorded on the
Master List of Controlled Documents (Internal) and DMCN.
APPENDIX
1.0 Prepares the draft of the document. Obtains an uncontrolled copy Originator
of the relevant document from the Document Controller, if
necessary.
3.0 Reviews the draft for accuracy and adequacy. Discusses any Originator
changes with Reviewing Authority
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Note:
5.0 Creates electronically the document based on the agreed format. Document Controller
6.0 Prints and forwards the created document to Originator Document Controller
7.0 Reviews the document for completeness and accuracy and signs Originator
using blue or black ink on the spaces provided for i.e. “ Prepared
by/Date”
Reviewing Authority
9.0 Reviews the document for accuracy and adequacy. If found in
order, Reviewing Authority signs and dates on the “REVIEWED
BY” portion using blue ink, then submits to the Approving
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10. Reviews, approves, signs and dates on the “APPROVED BY” Approving Authority
portion using blue or black ink if found in order, then
proceeds to Activity No. 11.0, otherwise, discusses with the
Reviewing Authority, and/or Originator, and/or Document
Controller.
12. Files the created document in the controlled Manual Document Controller
14. Files the fully accomplished DCL and the DM/CN form in a Document Controller
separate binder.
15. Notifies all concerned departments of the newly created Document Controller
document through email or if more appropriate, during
OpsCom Meeting.
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1.0 For complex revisions, prepares the draft of the document using Originator
an uncontrolled copy of the relevant document obtained from
the Document Controller. Otherwise, proceeds to Activity
4.0.==============================]\
2.0
4.0 Review the draft for accuracy and adequacy. Discusses any Reviewing Authority
changes with Originator
Note:
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6.0 Retrieves electronically the corresponding file and encodes Document Controller
modification of the document including the effectivity date and
revision no.
7.0 Prints and forwards the newly revised document to the Document Controller
Originator.
9.0 Signs and dates on the “Prepared By” portion of the newly Originator
revised document using blue or black ink, then sends document
to Reviewing Authority.
10.0 Reviews the revised document for accuracy, adequacy, Reviewing Authority
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11.0 Reviews, approves, signs and dates on the “APPROVED BY” Approving Authority
portion using blue or black ink if found in order, then proceeds
to Activity No. 11.0. Otherwise, discusses with the Reviewing
Authority and/or Originator, and/or Document Controller.
12.0 Forwards the approved document to the Document Controller. Approving Authority
13.0 Retrieves the obsoleted document in the QMS Manual before Document Controller
filing the newly revised document.
14.0 Stamps “Obsolete” on the obsolete hardcopy document using red Document Controller
ink then indicates in blue or black ink the latest revisions that
supersedes it.
16.0 Files the fully accomplished DCL/the DM/CN form, and the Document Controller
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17.0 Notifies all concerned departments of the modified document Document Controller
through email
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Originator/Document
1.0 Receives/prints a copy of the external document with relevance to
UFI operation such as but not limited to those from government Controller
agencies (DOLE, BIR, SSS, HDMF, Philhealth, City Ordinances or
Resolution), equipment manual, reference and training manuals,
specific circulars and etc.
Document Controller
2.0 Stamps “Received” and / or “External Document” then affix sign
and date of receipt. This shall serve as the original copy of for the
said external document.
Originator/Document
3.0 Records details of external document in the Logbook and in the
Masterlist of Document (External). Controller
NOTE: For proper monitoring, there is a separate logbook for each
type of external document, such as:
⮚ “Masterlist of Equipment Manuals” for reference manuals
used in the operation and maintenance of equipment like
photocopier,ID maker, software and etc.
⮚ “Masterlist of Statutory-Regulatory Reference” for references that
comes from government agencies such as DOLE, BIR,
PHILHEALTH, SSS, PAG-IBIG and other relevant agencies; and
specific circulars as well.
⮚ “Masterlist of Other Institution’s Reference” for references that
come from organizations, institutions, training and seminars’
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Originator/Document
4.0 Arranges the received externally generated document accordingly.
Controller
NOTE: If externally generated document is also available via net,
print out of it is automatically considered uncontrolled document
therefore retrieval is not necessary and user shall be the only liable for
the use of it.
Originator/Document
5.0 Updates list of Masterlist of Document or the Logbook
for any new revision released. Controller
Originator/Document
6.0 Transfers the superseded original document to Archive Center then
apply necessary disposal method accordingly based on the disposal Controller
date.
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1.0 Receives the approved Document Copy Request (DCR) form, Document Controller
2.0 Photocopies the requested documents based on the requested Document Controller
quantity.
3.0 Accomplishes completely the form and use DCR as traceability of Document Controller
document receipt.
4.0 Stamps the requested document uncontrolled copy every page. Document Controller
Document Controller
5.0 Releases the requested document and secure signature receipt of Document Controller
requester.
⮚ provide evidence of activities, actions, consultations and decisions and precedents to funding bodies;
⮚ provide evidence of actions and decisions and precedents for future decision making;
⮚ deliver relevant information to members in an efficient, fair and equitable manner
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RM System ensures that records are created, preserved, and disposed in accordance with established systems
and standards, so that:
RECORDS RETENTION SCHEDULES contain the foundation’s record series with the
corresponding retention periods (how long they should be kept) and disposal specification or
method (i.e., destroy, shred, etc.) per department / unit duly approved by management.
A listing of Records Retention Schedules is a binding document that governs the regular
disposition of records and is created not to deliberately destroy unfavorable documented
evidence prior to litigation or government investigation. Any changes on the Records
Retention Schedule, fully documented and justified, can be made only after reappraisal of the
foundation.
The established retention periods are based on the defined values of the records series. These
record series values are operating, fiscal, legal and historical / research.
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1.3 Determine under which classification the record belongs and identify the corresponding RRS
code.
Note: AAA.XX refers to the alphanumeric reference of the RRS code where; AAA-
Department (e.g., ADM – Administration, HR - Human Resources), XX-Sequential
Numbering
1.4 Once the RRS code of the record has been identified, look in the Records Retention
Schedule corresponding to the RRS code and identify the following:
- retention period (active and inactive)
- disposal method
2. Definition of Record Series Title contain descriptions of the records series per department in terms of
primary, secondary, and tertiary classifications as applicable.
Secondary Classification refers to the next level breakdown of record series. Retention period may
be assigned at this level of classification. It is defined by a numeric code which defines its
hierarchical position relating to and after the primary classification.
Tertiary Classification refers to the most specific category under which records can be filed. It is
identified by a numeric code which defines its hierarchical position relating to and after the secondary
classification.
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For paper files, identification and labelling is necessary to maintain physical control over
current files as well as manage growth of new files. Labelling serves as a visual aid by
identifying individual record series and by identifying folders within each series.
For electronic files, identification and labelling is necessary to maintain intellectual control over
current files as well as to manage growth of new files. Labelling serves as an access tool which
allows records to be retrieved in an efficient manner.
When working with paper files three levels of file identification and labelling help simplify and
facilitate filing and retrieval:
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● primary classification
● secondary classification (record series)
● dates
File guides serve as "signposts" to lead the searcher to specific portions of the file. Guides may
be used within a drawer to highlight a primary classification, to identify a record series, to
highlight a specific year, or may be used within a record series to identify portions of the file as
required.
Type labels in uppercase and show:
Electronic Files
Electronic files follow many of the same file identification and labelling guidelines as paper
files. Records are organized by directories which act as the primary classification. Each
directory contains folders which act as record series. Finally, each folder contains individual
documents whose names should represent their subject matter.
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a. Records Turnover- systematic transfer of inactive records from the office area to inactive area
records.
1.0 Review all records to be turned over to the inactive records area based on the Records
Retention Schedule and file labels.
2.0 Separate and get inactive records from the filing cabinets, racks, or shelves.
3.0 Group together all inactive records.
4.0 Transfer all inactive records to the designated inactive records area.
5.0 Prepare Records Turnover Schedule and Disposal Authorization (RTSDA). (See
Reference Documents)
5.1 Write Name of the Department.
5.2 Write Box Number.
5.3 Write Disposal Date.
5.4 List down all the record titles and date of coverage as they appear in the box.
5.5 Print and sign name under “Prepared by”. Write date RTSDA was prepared.
6.0 Prepare File Box Label. (See Reference Documents)
6.1 Write Name of Owner – Department, except File Location Code.
6.2 Write Box Number.
6.3 Write Disposal Date.
7.0 Request the Department Head to print and sign name in the space for “Approved
by” and write the date the RTSDA was approved.
8.0 Check file box contents against RTSDA. If all records are listed in the RTSDA,
print and sign name in the space provided for “Received and Checked by”. Write
the date when records were received and checked. If there are records missing,
reconcile the RTSDA versus box content.
9.0 Transfer the file box to the Inactive Records Area.
10.0 Write the File Location Code on the RTSDA for transferred inactive records.
11.0 Write the File Location Code in the File Box Label as indicated in the RTSDA.
12.0 File the RTSDA.
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b. Record Disposal-guide on how to systematically dispose obsolete records from inactive records
area
1.0 Review all Records Turnover Schedules and Disposal Authorization of all inactive
records. If the disposal of a record (or set of records) indicated in any of the
mentioned forms is already due based on the Disposal Date, route the respective
Records Turnover Schedule and Disposal Authorization to the Department
Head / Owner for approval. Otherwise, no activity follows.
2.0 Department Head/Record Owner shall approve disposal of the respective records
by affixing signature on the Records Turnover Schedule and Disposal
Authorization and submit to Overall Records Coordinator.
3.0 Receive Records Turnover Schedule and Disposal Authorization and check each
record’s disposal method in Annex A.
4.0 Dispose records approved for disposal using the prescribed disposal method and
accomplish the Certificate of Disposal portion of the Records Turnover Schedule
and Disposal Authorization Form.
5. Charge out Procedure for Active Records
Charge out procedure is a systematic filing and retrieving active records located at the office area
i. Inform the DDC for required records.
ii. Refer to Master List of Records for the record or file title and corresponding
location and retrieve the record/file from the cabinet.
iii. Accomplish the "Charge Out Log Book".
iv. Charge Out Logbook contains Record File Name, , user’s name, and the date the
file was removed from the file and signature of user/requestor.
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Annex:
ACTIVE INACTIVE
10 years or until
ACC 1.0 Check Voucher Package 1 year Shred
audited by BIR
10 years or until
ACC 2.0 Check Voucher (2nd copy) 1 year Shred
audited by BIR
10 years or until
ACC 3.0 BIR 2307 Receiving copy 1 year Shred
audited by BIR
10 years or until
ACC 4.0 Check Cutting Summary 1 year Shred
audited by BIR
5.1 Monthly
10 years or until
ACC 7.0 Budget Documents 1 year Shred
audited by BIR
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audited by BIR
10 years or until
ACC 9.0 Statutory Reports 1 year Shred
audited by BIR
9.1 SSS
9.2 PhilHealth
9.3 Pag-ibig
9.4 BIR
10 years or until
ACC 10.0 Check Register 1 year Shred
audited by BIR
10 years or until
ACC 14.0 Acknowledgment Receipt 1 year Shred
audited by BIR
10 years or until
ACC 15.0 Certificate of Donation 2 years Shred
audited by BIR
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10 years or until
ADM 5.0 Purchase Order (3rd Copy) 1 year Shred
audited by BIR
2.1 Ticket
2.2 Hotel
Information Technology
ADM 8.0 1 Year N/A Shred
Request Form (ITRF)
Correspondence
ADM 12.0 1 Year N/A Shred
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8.4 Letters/Solicitations
Scan / transfer to
ADM 17.0 Supplier Evaluation Form 2 years N/A Admin9.0 then
shred
Scan / transfer to
ADM 18.0 Supplier Records 2 years N/A Admin9.0 then
shred
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Until Foundation
COM 2.0 Annual Report 1 year Delete/Shred
exists
Until Foundation
COM 3.0 Stakeholder Update 1 year Shred
exists
Move to 13.0
COM 4.0 Media Files Until Foundation exists 2 years
archive
6.1 Photos
6.2 Videos
Move to 13.0
COM 5.0 ULF Reference Files 2 years 6 months
archive
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Move to 13.0
COM 8.0 Media Monitoring 1 year 1 year
archive
5 years after
Entire duration of employee’s Scan/transfer to
HRD 1.0 201File
employee’s engagement separation from Admin9.0 / Shred
ULF
1.1 Resume’/CV
1.5 Pre-employment
requirements
1.6 Performance
Development Plan
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LEG 7.0 BOD Minutes of Meeting Until foundation exists N/A N/A
SEC Certificate of
LEG 8.0 Until foundation exists N/A N/A
Registration
DSWD Certificate of
LEG 9.0 Until foundation exists N/A N/A
Regsitration
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PCNC Certificate of
LEG 10.0 Until foundation exists N/A N/A
Accreditation
Saved to CD – 2
OPJ 2.0 Emails Project Duration Shred
years
Company
OPJ 3.0 Photos Project Duration Shred/Delete
existence
Company
OPJ 4.0 Videos Project Duration Shred/Delete
existence
Company
OPJ 5.0 Soundbytes Project Duration Shred/Delete
existence
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Shred/Delete
OPJ 17.0 Profile Project Duration 2 years
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ACC 2.0 Check Voucher (2nd copy) Contains the 2nd copy of the Check Voucher
ACC 4.0 Check Cutting Summary Contains Check Cutting Summary documents
ACC 5.0 Journal Vouchers Package Contains the Journal Vouchers and all the
necessary supporting documents as
documented in the Procedures and Work
Instructions which has Journal Voucher as
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reference
9.2 PhilHealth
9.3 Pag-ibig
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8.4 Letters/Solicitations
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Stakeholders
ADM 17.0 Supplier Evaluation Contains completed supplier evaluation forms
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6.1 Photos
6.2 Videos
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media
1.5 Pre-employment
requirements
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amendments
LEG 2.0 By-Laws Contains By-Laws and all amendments
4.1 SSS
4.2 PhilHealth
4.3 Pag-Ibig
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Exchange Commission
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privilege
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HSOTG exhibit
Document Modification
QMS 6.0
Creation Notice Form
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Masterlist of Controlled
QMS 11.0
Documents (Internal)
Masterlist of Controlled
QMS 13.0
Documents (External)
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