Browsers and Systems Supported Announcement

Dear Trane Education Center (TEC) User,

To maintain internet security, as of Dec 16, 2018, TEC will no longer support older browsers or
older Windows operating systems that are not TLS 1.2 compliant. Transport Layer Security
(TLS) is a cryptographic protocol used to increase security over computer networks.

Which systems will need to be updated?

Windows operating systems older than Windows 8, and web browsers older than Internet
Explorer 11. Some Windows 7 systems will be supported as long as it is TLS 1.2 compliant.
To verify your PC is TLS 1.2 compliant, click on the link below.

 https://www.ssllabs.com/ssltest/viewMyClient.html

If compliant, you will receive the following message confirming support of TLS 1.2 and no
further action is required to continue using the LMS.

What do I have to do, if not my PC is not compliant?

By Dec 16, 2018, you will need to update any older unsupported browser or Windows
operating system to a newer version that is TLS 1.2 compliant. Please contact your local IT
for support to ensure you are following your company’s guidelines for updating software.

Users without a compliant system will receive one of the following error messages if they try to
connect to the LMS on/after Dec 16, 2018:
 This page can’t be displayed
 Unable to connect to the service
 Service not available
 Error in connection

Additional web browsers that will be supported:

 Chrome - version 30 or higher

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  Firefox – version 27 or higher
 Microsoft Internet Explorer 11 (version from Feb 2013 or later)
 Microsoft Edge
 Opera – version 17 or higher
 Safari – version 5 and v7

Thank you,

Trane Education Center Team

Frequently Asked Questions

What is TLS?
Transport Layer Security (TLS) is an encryption protocol used to establish secure
communications between two systems. All connections to Seertech systems are
secured so whenever you securely connect to Tracker or LMS you are using TLS. 
Originally developed as Secure Sockets Layer (SSL) in the early 1990s TLS has
undergone several revisions to improve security with major revisions to SSL 3.0 in
1996, TLS 1.0 in 1990, TLS 1.1 in 2006, and TLS 1.2 in 2008.  Versions of TLS under
version 1.2 are referred to as Early TLS.

What is the risk of using Early TLS?

Early versions of TLS have serious vulnerabilities and are not considered secure. There
are documented attacks using these vulnerabilities such as the POODLE and BEAST
attacks which potentially puts data and systems at risk. These vulnerabilities cannot be
fixed by a patch.

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