®FSPPP/2020

UNIVERSITI TEKNOLOGI MARA

FACULTY OF ADMINISTRATIVE SCIENCE AND POLICY STUDIES

Bachelor of Administrative Science

Course: Organizational Behaviour Code: ADM501

Lectures: Dr. Nur Zafifa Kamarunzaman, En. Mohd Fuad Abd Karim
Tutorials: Dr. Nur Zafifa Kamarunzaman, En. Mohd Fuad Abd Karim, Puan Nurul Nadiah Abu Hassan, Dr Aida Abdullah

Course Outcome:

TAXONOMY TEACHING & LEARNING

No COURSE LEARNING OUTCOMES (CLO) PLO MOHE MQF
DOMAIN ACTIVITY
Explain the implications of individual, team and
C2 Lecture, Blended Learning,
1 organizational processes in moulding employees’ 1 1 1
Test 1
behaviours in the organization.
Report verbally and in writing the influence of individual,
A2 Movie Review Report
2 team and organizational processes in moulding 5 4 5
Tutorial Presentation
employees’ behaviours in the organization.
Analyse issues in relation to individual, team and
3 organizational level influence in moulding employees’ 6 3 6 C4 Final Test
behaviour.

Upon completion of the course, students should be able to:

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List of PLO/MQF:

PLO MQF

PLO1: Apply knowledge of management, administration, accounting, law, and business in carrying out MQF1: Knowledge
administrative responsibilities.

PLO2: Demonstrate skills in management, administration, accounting, law, and business in providing MQF2: Practical Skills
quality services at various levels of corporate sectors.

PLO3: Demonstrate social networking with the stakeholders and community responsibly. MQF3: Social Skills and Responsibility

PLO4: Demonstrate values, attitudes and professional ethics. MQF4: Values, Attitudes, & Professionalism

PLO5: Lead and communicate with team members and stakeholders. MQF5: Communication, Leadership and Teamwork Skills

PLO6: Employ scientific techniques in solving governance and administrative issues. MQF6: Problem Solving and Scientific Skills

PLO7: Manage information in seeking new knowledge and skills. MQF7: Information Management and Lifelong Learning Skills

PLO8: Manage and demonstrate innovative approaches in addressing local and global challenges. MQF8: Managerial and Entrepreneurial Skills

Student Learning Time (SLT)

This course requires about 120 hrs of student’s learning time over the course of the semester. The 120 hours include the 60 hrs of meeting or in class
interaction. You must allocate and manage the balance of the hours in searching, reading the literature, writing the proposal and doing the exercises alone
and in groups.Your personal SLT may be higher or lower than one stated here. Understand your own capacity and organize accordingly.

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SCHEME OF WORK
MAR - JUL 2020 (COVID-19 OUTBREAK CONTROL)

Week Week Lecture topic Learning Outcomes Reading Lists Hours Tutorial
No. Beg. (At the end of the session, Supplementary Assignments
students should be able to: ) problem / past year
questions

1 24/2 – Introduction to the course – • To know the syllabus • Mc Shane, S. L., 2 Syllabus, scheme of
28/2 Scheme of Work and structure Olekalns, M. and work, and continuous
Course Assessment Travaglione, T., assessment.
(2016).
Organisational
Behaviour: Emerging
knowledge, global
insights (5th Edition).
North Ryde, N.S.W.
McGraw-Hill
Education.

2 2/3 – Introduction to • What is Organizational 2

6/3 Organizational Behaviour Behaviour (OB)?
• Why Study OB?
• OB Foundations
• Types of Individual
Behavior
• Challenges and Trends in
OB
• Anchors of OB knowledge

3 9/3 – Individual Behavior, • MARS Model of Individual 2 TUTORIAL

13/3 Personality and Values Behavior and Results PRESENTATION:
• Personality in SUBMISSION 1
Organizations
• Values in the Workplace

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MOVEMENT CONTROL ORDER DUE TO COVID19

18/3 – 12/4
4 13/4 – Perception and Learning • Introduction to perception 2
17/4 • Perceptual Process
• Social Identity Theory
• Stereotyping in
Organizational Settings
• Attribution Theory
• Self-Fulfilling Prophecy
• Other Perceptual Error
• Improving Perception
• Introduction to Learning
• Learning in Organizations
• Three perspective of
learning
• Behavior Modification
• Social Learning
Theory
• Experiential learning
5 20/4 – Workplace Attitude • Introduction 2 TUTORIAL
24/4 • Attitudes & Behavior PRESENTATION:
• Job Satisfaction SUBMISSION 2
• Job Satisfaction & Work
Behavior
• Job Satisfaction &
Performance
• Job Satisfaction &
Customer Satisfaction
• Organizational
Commitment.
6 27/4 – Motivation in the 2 MID TERM TEST -
• Employee engagement
30/4 Workplace ONLINE
• Employee Drives and
Needs
• Individual differences in
needs
• Needs Hierarchy (brief
explanation on the

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concept)
• ERG (brief explanation
on the concept)
• Learned Needs - Mc
Clelland
• Four Drive Theory
• Expectancy Theory (EP)
• EP in Practice & Reality
• Organizational Justice
• Distributive Justice &
Equity Theory
• Procedural Justice
• Meaning of Money in the
Workplace
• Reward Practices (brief
explanation)

7 4/5 – • What is Stress? - General 2 TUTORIAL

Work Related Stress and
8/5 Adaptation Syndrome PRESENTATION:
Stress Management
• Stressors (Causes of SUBMISSION 3
Stress)
• Individual Differences
• Type A and Type B
Behavior
• Work Stress &
Workaholism
• Consequences of Distress;
Physiological,
Psychological
• Managing Work-Related
Stress
• Remove the Stressor
Assessment 1: Quiz (5%)
• Withdraw from the
Stressor
• Change Stress
Perceptions
• Control the
Consequences of Stress

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• Receive Social Support

8 11/5 – Teams; Foundations of • Types of Teams & Informal 2

15/5 Team Dynamics, Groups
Developing High-Team • Permanent Teams
Performance, • Temporary Teams
Communicating in Teams • Informal/Formal Groups
and Organizations • Virtual Teams
• Homogeneous Teams
• Heterogeneous Teams
• Self Directed Teams
• Why Rely on Teams?/
Advantages and
Disadvantages of teams
• The Challenges of Teams-
Social Loafing
• Model of Team
Effectiveness
• Organizational & Team
Environment
• Team Design Features
(brief explanation)
• Team Processes (brief
explanation)
• Techniques to Improve
Effectiveness
• Constructive Conflict
• Brainstorming
• Electronic Brainstorming
• Delphi Technique
• Nominal Group
Technique

9 18/5 – Communication • Communicating in Teams 2

22/5 • The Importance of
Communication
• A Model of Communication

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• Communication Channels
• Verbal Communication
• E-mail & other computer
Mediated
Communication
• Non Verbal
Communication
• Choosing the Best
Channels
• Media Richness
• Communication Barriers
• Perceptions
• Filtering
• Language
• Information Overload
• Cross Cultural & Gender
Communication
• Non Verbal Differences
• Gender Differences
• Improving Interpersonal
Communication
• Getting Your Message
Across
• Active Listening
• Communication Thru’
Grapevine.
RAYA BREAK
25/5 – 3/6
10 8/6 – Conflict • The Conflict Process 2 GROUP
12/6 • Sources of Conflict ASSIGNMENT
• Interpersonal Conflict SUBMISSION:
Management Styles MOVIE REVIEW
• Structural Approaches to
Complete Management
• Resolving Conflict through
Negotiation
• Third Party Conflict
Resolution

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11 15/6 – Leadership • Introduction 2

19/6 • Perspectives of Leadership
• Competency (Trait)
• Behavioral Model
• Contingency Leadership
Model
• Path Goal
• Hersey & Blanchard’s
• Transformational
Perspective
• Transformational Vs
Transactional
• Transformational Vs
Charismatic
• Elements of
Transformational
Leadership
• Evaluating of the
Transformational
Leadership
• Implicit Leadership
Perspective
• Cross Cultural & Gender
Issues (brief explanation)

12 22/6 – Organizational Culture • Introduction 2

26/6 • Elements of Organizational
Culture
• Culture Content
• Subcultures
• The Importance of
Organizational Culture
• Contingencies of
Organizational Culture
& Effectiveness
• Organizational Culture
& Business Ethics
• Changing & Strengthening
Organizational Culture

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• Organizational
Socialization
• As a learning &
Adjustment Process
• Stages of Socialization
• Improving the Socialization
Process
13 29/6 – Organizational Change • Introduction – Lewins’ 2
1/7 Force Field Analysis
• Lewin’s 3 Step Model
• Three Approaches to
Organizational Change
• Cross Cultural and Ethical
Issues in Organizational
Change
• Conflicts with Cultural
Values
2/7 – 4/7 REVISION BREAK

5/7 – 21/7 FINAL EXAMINATION

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REFERENCES

Recommended Text

Mc Shane, S. L., Olekalns, M. and Travaglione, T., (2016). Organisational Behaviour :

emerging knowledge, global insights (5th Edition). North Ryde, N.S.W. McGraw-Hill
Education.

References

Newstrom, J.W. (2014). Organizational Behavior at Work, 14th Edition, United States:
McGraw-Hill

Robbins, S.P. (2013). Organizational Behavior, 15th Edition, Upper Saddle River:
Pearson/Prentice Hall
McShane, S.L. and Von Glinow, M.A. (2014), Organizational Behavior, 7th Edition, New York:
McGraw-Hill
Robbins, S.P. (2015). Essentials of Organizational Behavior, 13th Edition, Upper Saddle
River: Pearson/Prentice Hall

Schermerhorn, J.R. (2010). Organizational Behavior, New York: Wiley

Buchanan, D.A. and Huczynski, A.A. (1985), Organizational Behavior, Introductory Text. New
York: Prentice Hall

Herbert, T.T. (1976). Organizational Behavior: Readings and Cases, New York: Macmillan
Publishing Co.

ASSESSMENTS

Continuous Assessment: 100%

• Test 20%
• Assignments
o Movie Review Report 10%
o Tutorial Presentation 10%
• Final Test 60%
Total 100%

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DETAILS DESCRIPTION OF THE ASSESSMENTS:

1. Test 1 (20%)
Test 1 will consist of 20% of the total continuous assessment. Topics that will be
tested are Topic 1 until 4 and primarily has two major part, Part A and Part B. Part A
will consist of 20 MCQ, and Part B will test on students' articulation on the questions
(4 short essays). Students are compulsory to answer all questions. The execution of
Test 1 will be undertaken entirely in ilearn, under "assessment" folder. Students will
be given 1.5 hours to complete the test online. Lecturers and tutors shall inform all
students through the "Announcement" application in the ilearn.

2. Tutorial Presentation (10%)

Tutorial presentation is formulated to assess the students' communication skills. The
weightage of this evaluation is comprising 10% of the total continuous assessment.
Students are required to form a group of five (5), but depends on the total number of
students in a class. Three (3) tutorial questions that consist of situations/vignettes that
relate the topics in the subject are given to the students. The students are required to
present their answers in the form of a video for each tutorial question. Submission
must be made on the ilearn.

3. Movie Review (10%)

Students are required to watch a movie of their tutor's choice in order to undertake
this assignment. Movie review tested on students' communication skills, especially in
discussing a variety of ideas and reconcile them into a form of a readable academic
report. It is a group work of five (5), and the numbers of group members may vary
according to the total number of students per class. The tutor must guide the students
with four basic questions to form their arguments (refer to the following guide and
format). In the same vein, it could deter the students from writing a film synopsis
without analysis.
Guide for movie review:
a. How does the movie make you feel? (5 marks).
b. What and how do you diagnose the problem/s? (20 marks).
c. What is the message of this movie? Do you agree or disagree with it?
(arguments must relate with the study of organizational behavior. Suggested
resources: 3-5 related journals, textbooks, and other credible sources) (30
marks)
d. Based on your view, give any 4 (FOUR) suggestions in minimizing the
issues/problems occurred in the movie based on the topics that you have
learned in this course (40 marks).

The format of the review is as follows:

a. The content of the review must be typed using Times New Roman, font size
12.
b. A cover page consisting of your group member
c. Spacing between lines should be double spacing.
d. All sources of references (3 minimum) must be acknowledged using APA
style.
e. Insert the paging number at the bottom right of each page as well.
f. Citation is compulsory in the assignment using APA reference i.e. (Shane &
Bohlander, 2013) etc.
g. The review should not exceed 5000 words (10 pages).
h. Submission through Turnitin.

4. Final Test (60%)

Final test will be undertaken during the final test period and covering Topic 5 to 12. A
case study is chosen to evaluate students' knowledge of the current issue on
organizational behavior, coupled with 20 MCQ and six (6) essay questions. The
weightage of the assessment comprises of 60% of the total continuous assessment.
This is individual evaluation, and it perceived as an open book test. Students are

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given a day to complete all the questions. Then, the students are required to send the
file to Turnitin with their names and classes on the answer sheet.

Prepared by: Approved by:

Dr. Nur Zafifa binti Kamarunzaman Assc. Prof. Dr Abdul Jalil Mohamed Ali
Resource Person Dean

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Appendix 1: Rubrics for Movie Review

1. Students are required to do a movie review based on the topics covered as per scheme
of work.

2. Students need to form their own group 3-4 person per group.

3. The movie review requires to be formatted as follows:

a. The content of the review must be typed using Times New Roman, font size 12.

b. A cover page consisting your group member

c. Spacing between lines should be double spacing.

d. All sources of references (3 minimum) must be acknowledged using APA style.

e. Insert the paging number at the bottom right of each page as well.

f. Citation is compulsory in the assignment i.e. (Shane & Bohlander, 2013) etc.

g. The review should not exceed 2500 words.

4. Based on the movie that you have watched answer the following questions:

a. How does the movie make you feel? (5 marks).

b. What and how do you diagnose the problem/s? (20 marks).

c. What is the message of this movie? Do you agree or disagree with it? (arguments
must relate with the study of organizational behavior. Suggested resources: 3-5
related journals, textbooks, and other credible sources) (30 marks)

d. Based on your view, give any 4 (FOUR) suggestions in minimizing the

issues/problems occurred in the movie based on the topics that you have learned
in this course (40 marks).

5. Notes:

a. Movie: 1 (One) movie of your tutor’s choice.

b. Please submit this assignment to your respective tutor, via turnitin.

c. Submission Week – Tentatively Week 11.

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EVALUATION FORM FOR MOVIE REVIEW REPORT (10%)

ADM501: ORGANIZATIONAL BEHAVIOUR

EVALUATION MARKS

REPORT FORMAT 5%

Font size and spacing (2.5 marks)

Referencing (2.5 marks)

ADHERANCE TO THE QUESTIONS

A. Expression on the movie: 5%

Originality 1 2 3 4 5

Wholesome 1 2 3 4 5

B. Identification of issue/problems: 20%

Thoughts are Most thoughts Some thoughts a Your thoughts

very clear. make sense. do not make sense. do not make
Information is Most of the Some information sense. The
very accurate. information is is not accurate. information
accurate. students used
in not accurate

16-20 11-15 6-10 1-5

C. Reflection on the issues/problems with the OB chapters 30%

Thoughts are Most thoughts Some thoughts a Your thoughts

very clear. make sense. do not make sense. do not make
Information is Most of the Some information sense. The
very accurate. information is is not accurate. information
accurate. students used
in not accurate

24-30 16-23 8-15 1-7

D. Suggestions to rectify or address issues/problems identified 40%

Suggestions are Most Some suggestions Your

very clear. suggestions do not make sense. suggestions
Information is make sense. Some information do not make
very accurate Most of the is not accurate sense. The
and acceptable. information is unacceptable. information
accurate and students used
acceptable. in not accurate
and irrelevant.

31-40 21-30 11-20 1-10

TOTAL (100%)

TOTAL (10%)

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Appendix 2: Rubrics for Presentation (10%)

4 3 2 1
Essential Elements
Exemplary Proficient Satisfactory Unsatisfactory

Content • Extensive • Effective presentation • Suitable presentation • Limited presentation

presentation with a with ample facts, with adequate with minimal
complete set of examples and details supporting facts, supporting facts,
• Main idea
supporting facts, examples and details examples and details
examples and details
• Considerable
• Achievement of
confidence, clarity • Acceptable • Limited confidence,
purpose
• Extraordinary and awareness of confidence, clarity and clarity and awareness
confidence, clarity purpose awareness purpose of purpose
• Knowledge of topic and awareness of
purpose
• Substantial evidence • Adequate evidence of • Minimal evidence of
of topic knowledge topic knowledge and topic knowledge and
• Extensive evidence and reasoning reasoning processes reasoning processes
of topic knowledge processes
and reasoning
purposes

Organizations • Extraordinary • Effective • Suitable • Limited opening /

opening and closing opening/closing opening/closing transitions
• Opening/closing
• Enriching transitions • Successful transitions • Acceptable transitions • Negligible transitions
• Transition
• Extensive • Considerable • Acceptable • Limited development
development of development of ideas development of ideas of ideas
• Logical development
ideas
of idea

Language use • Extensive use of • Effective use of • Adequate use of • Minimal use of
appropriate appropriate appropriate appropriate
vocabulary vocabulary/terminolog vocabulary/terminolog vocabulary/terminolo
• Vocabulary and
y y gy
terminology use
• Consistent utilization
of correct grammar • Nearly always utilizes • Utilization of grammar • Occasionally utilizes
• Grammar
and pronunciation correct grammar and and pronunciation is correct grammar &
pronunciation generally correct pronunciations
• Pronunciations
• Presentation style is
always appropriate • Presentation style is • Presentation style is • Presentation style is
• Style appropriate to to audience nearly always generally appropriate rarely appropriate to
audience appropriate to to audience audience
audience

Voice • Volume is loud • Volume is loud • Volume is loud • Volume is barely

enough to be heard enough to be heard enough to be heard audible
by all audience by all audience by all audience
• Volume
throughout members throughout members throughout
• Presenter often
presentation most of the some of the
mumble @ cannot be
• Clarity presentation presentation
understood
• Presenter speaks
• Intonation clearly & distinctly all • Presenter speaks • Presenter speaks
• Minimal use of pitch
the time clearly most of the clearly and distinctly
and tone to convey
time some of the time
meaning
• Extraordinary use of
pitch and tone to • Effective use of pitch • Adequate use of
convey meaning and tone to convey pitch and tone to
meaning convey meaning

Delivery • Presentation • Presentation • Presentation • Presentation indicates

indicates advanced indicates original indicates original minimal level if original
level of original thinking thinking some of the thinking
• Creativity
thinking time
• Effective pacing • Ineffective pacing
• pace
• Exceptional pacing • Suitable pacing

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