Ryan T.

Fletcher
Spotsylvania, VA • (540) 809-1609 • fletchrt@dukes.jmu.edu
https://www.linkedin.com/in/ryantfletcher

Relevant Experience

Inclusive Recreation Manager, August 2019-Present

James Madison University Recreation Center, Harrisonburg, VA
• Oversee a staff of up to 40 people while planning and executing themed events of over 100 people
• Assist with operational setup of over 10 different sports and events for upwards of 30 people
• Enforce the policy of the Recreation Center; Creating new standard for Covid-19 policies in 2020
• Created a fan experience team to welcome participants into the facility, leading to a 15% increase in
customer satisfaction

Vice President, August 2017-Present

Sport and Leisure Association of Madison (S.L.A.M.), Harrisonburg VA
• Connect with industry professionals and coordinate networking sessions for a group of 60 students
• Keep club members informed through effective communication such as email blasts, Facebook,
Instagram, and Twitter
• Visit sports organizations across the country to learn and study best practices in the industry

Events Coordinator Intern, May 2020-August 2020

Sports Force Parks, Sandusky, OH
• Oversaw and led tournament operations of over 20 employees by arranging medals and assembling
player and coach equipment for upwards of 100 teams
• Generated and managed content for multiple corporate social media accounts consisting of over 15,000
followers using Twitter, Facebook, and Instagram
• Managed, organized, and labeled all inventory for over 20 different product lines for the on-site
tournament store via Revel
• Assisted with Shopify in fulfilling all tournament preorders by making deliveries and managing
customer accounts

Athletics Marketing Intern, January 2019-May 2019

James Madison University, Harrisonburg, VA
• Helped plan and execute in-game promotions at over 15 basketball games to reach 6,000 fans
• Operated the marketing table while interacting with multiple guests during over 60 basketball, softball,
baseball, or tennis games in the Winter and Spring season
• Member of the Fan Experience team, interacted with fans and practiced effective problem solving skills
to assist with fan conflicts/concerns

Box Office Intern, May 2018-August 2018

Potomac Nationals, Woodbridge, VA
• Responsible for inbound and outbound sales while managing 5-10 accounts, making over 20 calls a day
• Supported box office operations on a daily basis such as managing inventory and restocking supplies
• Performed Grassroots Marketing efforts to at least 6 different cities across the state of Virginia
• Assisted with the Baseball Operations Teams coordinating transportation for the players to the stadium

Education
James Madison University, Harrisonburg, VA
• Bachelor of Science: Expected Graduation Date - May 2021
• Major: Sport and Recreation Management / Minor: General Business