PROCEDURE TEXT 2

An adverbs is a word that qualifies the meaning of verbs, adjectives, or other adverbs.

Adverbs typically answer questions such as HOW? IN WHAT WAY? WHEN? WHERE? And TO WHAT
EXTENT?

An adverb is often an adjective + (-ly) such as slowly, suddenly, strongly, bravely, etc.

An adverb provides information about manner, place, time, frequency, degree or other circumstances.

ADVERBS OF MANNER ADVERBS OF PLACE ADVERBS OF TIME ADVERBS OF

FREQUENCY
slowly nowhere yesterday always
fast somewhere Two days later nearly
beautifully At the market place At 5 o’clock hardly
strongly In the dark In spring sometimes
hard upstairs In February seldom
carefully From the market In 1969 often
gracefully After/before 1969 rarely

The task

Supply the appropriate adverbs for this tips!

TIPS ON ANSWERING PHONE CALLS POLITELY AT THE OFFICE

1. When you’re answering the phone (1) ............., you don’t On the right foot
(2) ............... know who is (3) ........... . It could be your boss, On the other end of the
customer, one of your colleagues, or even a wrong number. conversation
Answering the (4) ........... will help whatever conversation you Always
are about to have to get off (5) ........... At your office
Professionally
2. Stop what you are doing (6) ......... and take a brief moment to In your tone
prepare for answering the call. It makes a difference whether On the other side
you are eating something, or chewing gum, or crying, your Now
caller (7) ....... will hear that (8) .......
3. (9) ..........., answer the phone (10) .......... stating your name Appropriately
and company:Good morning, Thank you for calling ABC In a business situation
company. This is Jane Doe. How may I help you?”
4. Try not to speak (11) .........., until you know who the caller is. Rudely
If the speaker does not introduce themselves (12) ............., Too informally
say,” May I ask who’s calling?” Don’t ask the speaker immediately
(13) .......... or she/he might get displeased with you.
5. Listen (14) .......... and find out the reason the person is calling Efficiently
and respond (15) ............ . If the person they are trying to Carefully
reach is not available, take a message, record the person’s On a piece of memo paper
name, phone number and purpose of call (17) .......... . If this At the office
is an important call, it can be dealt with (18) ............ and Appropriately
(19) .................... Quickly
6. If the caller request details about you or others, consider Unwisely
(20) ............. before responding. You should be careful unless Carefully
they are a trusted contact. Some people may use it
(21) ............. for wrong purposes.