Guide for Customers

Sophos Central Firewall Manager

Document Date: December 2018

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Guide for Customers – Sophos Central Firewall Manager

Contents
Change log ......................................................................................................................................3
Overview ..........................................................................................................................................4
Granting Central Management Rights of Firewall to Partner ................................................... 4
Step 1: Email notification of a Partner requesting to manage your Firewall ............................................ 4
Step 2: Approve Firewall Management Request(s) ............................................................................... 4
Step 3: Email notification to Customer.................................................................................................. 6
Step 4: Configure Central Management settings on Firewall ................................................................. 6
Step 5: Partner manages Firewalls from Sophos Central Firewall Manager ........................................... 7
Technical Assistance .....................................................................................................................8

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Guide for Customers – Sophos Central Firewall Manager

Change log
Date Description
07-04-2016 Added section for Technical Assistance
08-06-2016 Renamed product name to “Sophos Central Firewall Manager” from
“Sophos Cloud Firewall Manager”.
08-05-2017 • Renamed section to “Approve Firewall Management Request(s)” from
“Approve/reject the request to manage your Firewall device from
MySophos”.
• Updated sections- ‘Email notification to Customer’ & ‘Configure Central
Management settings on Firewall’
05-04-2017
Updated screenshot for Central Management Settings under Customer’s
Approval.
20-04-2018
Updated Configure Central Management Settings on Firewall and, updated
the screenshot.

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Sophos Central Firewall Manager – Guide for Customers

Overview
Sophos Central Firewall Manager (previously known as Sophos Cloud Firewall Manager) is a
cloud based management service for Sophos Firewalls accessible via Sophos Central.
Available only to Sophos Partners, it allows your Sophos Partner to manage your Sophos
Firewall device(s).
Granting Central Management Rights of Firewall to Partner
Step 1: Email notification of a Partner requesting to manage your Firewall
A Partner can request management of your Firewall device(s). An email is sent to MySophos
registrant of respective Firewall mentioning about this request.

Step 2: Approve Firewall Management Request(s)

 Customer has to login to MySophos account and go to Network Protection > View
Devices to view the request(s) sent by the partner.
 The status and partner information of the firewall management request is displayed under
Sophos Central Firewall Manager access as Approval Pending.

 Customer can view details of the partner who initiated the firewall management request, in
the tooltip on the partner company name.
 Customer can take following actions:
• Accept Selected – To accept management request for selected firewalls.
• Reject Selected – To reject management request for selected firewalls.
• Revoke Selected – To revoke management request for selected firewalls.
• Accept All Awaiting Approval – To accept all management requests in a click.
• Reject All Awaiting Approval – To reject all management requests in a click.
• Revoke All Managed – To revoke all managed devices in a click.

 To approve the firewall management request(s), customer can either click Accept Selected
under Central Firewall Manager Access dropdown below the device list or approve all
requests at once by clicking Accept All Awaiting Approval.

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Sophos Central Firewall Manager – Guide for Customers

 Click OK to confirm the action.

 The status of the requested device changes to Managed.

 The partner and the customer receive an approval notification email.

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Sophos Central Firewall Manager – Guide for Customers

Step 3: Email notification to Customer

 The customer receives an email confirming the approval with further guidelines.
 The customer and partner are notified even if the request is rejected or the permissions
are revoked for an already managed device.

Step 4: Configure Central Management settings on Firewall

After approving the firewall management request(s) on MySophos, the customer needs to
configure Central Management settings on the firewall(s). To configure these settings;
 Login to Sophos Firewall.
 Go to System > Administration > Central Management.
 Turn on Central Management Settings to manage your firewall using CFM.
or
 If firewall is behind NAT, expand Advanced Settings under Device Management and
select Device will fetch configuration changes from the Firewall Manager.
 Click Apply to save the settings.

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Sophos Central Firewall Manager – Guide for Customers

Once the central management settings are configured on the firewall device, the device appears
under the Discover notification at the top right of CFM and on the dashboard as Firewalls
waiting for addition.

• All authorized CFM administrators can add devices to CFM from Discover notification
or from Firewalls waiting for addition on the dashboard.
• If central management settings are not configured on firewall device it appears under
System Management > Account Settings > Accounts > Device Inventory.
• Only primary administrator can access Device Inventory.

Step 5: Partner manages Firewalls from Sophos Central Firewall Manager

 The Partner can now access and start managing Firewalls that are approved for
management.
 A Partner can resend request for devices that are Rejected or Revoked by you.
 Both the MySophos registrant of Firewall device and the Shared Device user have rights to
act regarding Sophos Central Firewall Manager access.

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Sophos Central Firewall Manager – Guide for Customers

Technical Assistance
For any queries, contact Sophos Customer Support using one of the following methods:
 Email id: support@sophos.com

 Telephonic support: 1-888-767-4679

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