Product Information Bulletin (PIB)

Supplier Information: 1. ECO No. (Internal Use Only) 2. PIB No.

CIENA Corporation (CINA)
7035 Ridge Road, N/A PIB-0009-001 Issue 1
Hanover, MD 21076
3. Issue Date 4. Product(s) Affected:
February 3, 2016 A. Converged Packet Optical : 5410, 5430, 6200, 6500 and Z-Series (Z22, Z33, Z77)
B. Optical Transport : 4200, 565, 5100, 5200, 6110 and CPL
C. Packet Networking : 390x, 391x, 3920, 393x, 394x, 3960, 514x, 5150, 5160, 5410 and 8700
5. Effective Date 6. Part Number(s) Affected (if applicable)
April 30, 2016 Old Part No. Old Part No.
N/A

7. Description of Change(s)
Issue 1:
Ciena Hardware Maintenance Services.

Scope.
All hardware maintenance services covering hardware warranty, return and replace and advance replacement.

Description.
To allow tracking of defective material through the repair supply chain, it is good practice when creating replacement equipment
requests, to provide the serial number of the defective part. The serial number should be provided at time of order placement through
the web or phone. On receipt of the defective part in the Ciena repair center, the specific equipment request (ER) to which the part
relates can be confirmed and full tracking through the repair process enabled.

With the changes in European Union RoHS directive (2011/65/EU) planned for July 2016, this requirement will be mandatory in the
RoHS region. Provision of serial number at time of ER creation will allow determination of RoHS compliance allowing the correct
hardware support at the correct service level for each specific defective part

8. Effect of Change(s)
It is good practice when creating replacement equipment requests (ER), to provide the serial number of the defective part.

9a. Documentation Affected? YES NO

9b. Product Change Notice (PCN) to follow? YES NO

10. Attachments:
none

11. Comments:
For any questions, customers should contact their Ciena account teams for further discussion.

12. Signature of Originator: CONTACT INFORMATION

CIENA Point-of-Contact:
Name
Phone
E-mail

Unless otherwise specified, information shown on this document is proprietary and is not to be reproduced wholly or in part without the express
written permission of the CIENA Corporation.

PIB-0009-001 CIENA HARDWARE MAINTENANCE SERVICES ISS1.DOCX

PRODUCT INFORMATION BULLETIN (PIB) Rev. A

Effective April 30, 2016 UNCONTROLLED IF PRINTED Page 1 of 1