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Health Care Accreditation Council

Healthcare Certified Quality Practitioner Course


Study Guide

Participant’s Guide

Instructions: Use the questions in this study guide to assist you in understanding the content of
the article:

Berwick DM. A User’s Manual for the IOM’s ‘Quality Chasm’ Report. Health Affairs, 21, no.3
(2002):80-90

1. What is a chasm?

2. What year was the report “Crossing the Quality Chasm” published?

3. What report preceded the “Quality Chasm” report and alarmed the public to safety in
health care?

4. What are the four levels of needed changes?

5. What does “true north” of the model mean?

SGP Quality Chasm 09April2013 Page 1 of 2


6. What are the 6 aims of improvement?

SGP Quality Chasm 09April2013 Page 2 of 2

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