Professional Documents
Culture Documents
SGP Crossing The Chasm
SGP Crossing The Chasm
Participant’s Guide
Instructions: Use the questions in this study guide to assist you in understanding the content of
the article:
Berwick DM. A User’s Manual for the IOM’s ‘Quality Chasm’ Report. Health Affairs, 21, no.3
(2002):80-90
1. What is a chasm?
2. What year was the report “Crossing the Quality Chasm” published?
3. What report preceded the “Quality Chasm” report and alarmed the public to safety in
health care?