NIKE STEP 1 VALIDATING SYSTEM

REQUIREMENTS
The following document will walk you through the very important processes of validating your computer systems.

SYSTEM VALIDATON TOOL WALKTHROUGH

To start, you must ensure your computer meets the minimum requirements to access the Nike Virtual
Environment. Please follow the steps below:

1. DOWNLOAD THE VALIDATION SOFTWARE

Launch your web browser and go to: https://zlinkconnect.dizzion.com/files/SRW_Validation.zip

2. OPEN THE ZIP FILE

The ZIP file will download either to the

bottom bar on your browser, to your
Downloads folder, or to your Desktop.

If you don’t see it downloaded in any of these

places, check your browser settings to see
where your downloaded content is saved to.

If using Chrome, it will download here:

 NIKE STEP 1 VALIDATING SYSTEM REQUIREMENTS

3. EXTRACT THE FILES FROM THE ZIP FOLDER

Once you open the ZIP folder, first click on the Extract ribbon in the folder Then

choose Extract all.

It will give the choice of where to save the file – your desktop is best.

Click Extract.

4. OPEN THE THINKIOSK APPLICATION

The icon or folder will be located where you saved the files from the previous
download, click on it to open.

5. INPUT YOUR NAME AND AGENT ID

A window will open asking for your Full Name and Agent ID.

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 NIKE STEP 1 VALIDATING SYSTEM REQUIREMENTS

Please input your Liveops Agent ID.

Click Next.

6. SYSTEM SCAN

The scan will now run, displaying Pass / Warning / Fail statuses for the 7 base components for access.
Please note, the “Windows Update” status may take up 5 minutes to completely run.
When completed, click Next.

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 NIKE STEP 1 VALIDATING SYSTEM REQUIREMENTS

7. SCAN RESULTS

A text window will open, showing the

results of the scan.

If you receive a Result: Fail your

system is out of compliance. See 7.1
below for next steps.

If you receive a Result: Pass your

system is in compliance. You do not
need to do anything at this time.

7. - IF YOU RECEIVE A RESULT:

1 FAIL
1. Click the Copy to Clipboard button on the bottom left of the text output

2. Go to the Agent Help Desk: https://liveops.happyfox.com

3. Choose Submit a ticket

4. For the following fields, add in

the corresponding text:

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 NIKE STEP 1 VALIDATING SYSTEM REQUIREMENTS

Subject: Issue with Nike

VDI
Compatibility

Message: Paste in the text

you copied to your clip
board in Step 7a above.
This is the report output
from the Validation tool.

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 NIKE STEP 1 VALIDATING SYSTEM REQUIREMENTS

Category:

5. Populate all the personal info

fields. Please ensure you submit a
current email address and phone
number where you can be
reached.

6. Select Tech Requirements Results

for the problem dropdown.

7. Select Nike as the client for both

drop downs.

8. Click I’m not a robot.

9. Click Create Ticket

10. Obtain your ticket number from

your email.

11. Call 1-844-247-0023 with your

ticket number.

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