Introduction to Emotional Intelligence

Emotional intelligence is defined as the ability to identify, assess, and control one’s
own emotions, the emotions of others, and that of groups. The concept of Emotional Intelligence
[EI], also known as Emotional Quotient [EQ], is created by two researchers – Peter Salavoy and
John Mayer – and popularized by Daniel Goleman.

From various researches and studies in the field of E.I., it has been found that emotionally
intelligent people are able to get in touch with and diagnose their own internal feelings.
Emotionally intelligent people are also able to regulate and control their emotions. They are less
likely to lose control of situations and are more likely to manage their own emotional states than
those with less emotional intelligence.

Emotionally intelligent people also showcase a wide range emotions like everyone else,
but they are able to control their emotions so that they are not unrestrained. Emotionally
intelligent people respond appropriately to the emotion of others. Emotionally intelligent people
are able to accurately diagnose and empathize with the feelings of other people. They are
sensitive to what others are feelings and they can share in those feelings.

Goleman’s model of Emotional Intelligence focuses on a wide array of competencies and

skills that drive leadership and performance. This models consists of five areas:

1. Self Know one's emotions, strengths, weakness, drives,

Awareness values and goals and recoginzing its impact on others.

2. Managing Manage or direct one's disruptive emotions and

Emotions impulses and adapt to changing circumstances.

3. Motivating Motivate oneself to achieve for the sake of

Oneself achievement.

Recognize, understand, and consider other people's

4. Empathy feeling especially when making decisions.

Manage other's emotions to move people in the

5. Social Skill desired direction.
Assessment & Plan of Action

The assessment & plan of action of my Emotional Intelligence is as follows:

1. Self-Awareness
 My score in this area was 36 out of 50, which makes it a strong area for me. This area
indicates my ability to recognise my feelings and to understand my habitual response
to events. It also helps me understand how my emotions affect my behaviour and
performance. Scoring high in this area enables me to strengthen the positive effects
which my emotions have on my performance and correct the negative effects my
emotions have on my performance.
 I plan on further strengthening this area, as the more aware I am about myself, the
more I will be able to plan clearly about my goals and objectives according to my
abilities.

2. Managing Emotions
 Managing my emotions is an area which I need to give attention to as my score is 26
out of 50. Although focussing on this area is not a priority for me, paying proper
attention to its developments will help me stay focussed and think clearly while
experiencing disruptive emotions. Moreover it will enable me to be adaptable to
changing circumstances.
 To manage my emotions, I would firstly like to resort to meditation. It will help me
calm my mind to overcome the powerful emotions. I would also like to be in the
company of my friends more often and ask them to point out to me if I don’t keep my
emotions in check.

3. Motivating Oneself
 Motivating myself, is another area which is not a strong area for me and also not a
week one. My score being 32 out of 50 infers that I need to pay proper attention to
motivate myself. This area is essential as by using our deepest emotions and feelings,
a strong desire can be created for the achievement of objectives.
 To strengthen this areas, I would follow motivational speakers like Simon Sinek,
Stephen Covey etc. which will facilitate me with external motivation. This will lead to
rise in emotions to motivate myself. Moreover, I would try to align my personal goals
with professional goals so that my emotions to achieve the personal goals can help me
in achieving the professional goals and vice versa.

4. Empathy
 Being empathetic towards people has always been an area where I am weak. A score
of 31 out of 50 further strengthens my thought. Being empathetic towards people is a
skill which will be beneficial not only in social life but also in professional life.
  To work on this area, I would like to interact with people as much as possible. This
will not only help me to be more empathetic but also strengthen my relationship with
people.

5. Social Skill
 My social skill score is 33 out of 50, which makes it another area which I need to pay
attention on. Social skills is important aspect especially for a manager. Social skill will
help a manager to inspire emotions among people.
 To strengthen this area, I would like to interact with people and know more about
them. Knowing about people can help me to understand them and thus inspire
emotions amongst them. Social skill can be easily confused with manipulation, which
I don’t intend to indulge in. So while interacting with people and knowing about them,
I will have to be careful about this.

Strength Needs Attention Priority

Self-Awareness Yes - -
Managing Emotions - Yes -
Motivating Oneself - Yes -
Empathy - Yes -
Social Skill - Yes -