Agenda Pre-opening Meeting

DoubleTree by Hilton Kigali City Centre

07 – 08 December 2017

We are very much looking forward to meeting with you and your team and working on the
successful opening of DoubleTree by Hilton Kigali City Centre.

Please ensure you as GM, your Director of Sales, Front Office Manager and your Revenue Manager attend
on both days. Any other team members that you feel would benefit from this meeting are welcome to
participate as well.

This meeting will be facilitated by Ronald de Lange, Director of Hotel Openings & Transitions.

ATTENDEES

DoubleTree by Hilton brand team

Ronald de Lange – Director Hotel Openings & Transitions RDL

DoubleTree by Hilton Kigali City Centre

Kenn Munyeki – General Manager GM
Sarfaraz Nawaz – IT Manager IT
Nilesh Kanodia – Assistant Finance Manager FI
Mediatrice Umulisa – Sales and Marketing Manager DOS
Isabelle Mutezinka – HR Manager HR
Eugene Munyaneza – Sales Manager DOS
Alain Muramba – Front Office Reservations Manager FO
Richard Niyongabo – Front Office Supervisor FO

MEETING REQUIREMENTS
Boardroom style meeting with an LCD projector & screen and internet access.
DAY ONE – Thursday, December 07, 2017

Kick Off Meeting Meet the team, review meeting agenda and timings. Discuss RDL
09:30- 09:45 am focus points, amend where necessary the agenda GM/ All
department heads

Brand Overview Introduction to DoubleTree by Hilton brand RDL

09:45 – 12:15 pm  Brand History
 Brand Performance and Brand Team Structure
 Brand Culture
 Brand Values and Promise
 Brand Initiatives and standards
 Honors Overview

Positioning Hotel Team to present the Positioning Document Hotel team

Document
12:15 – 01:00 pm

01:00 – 02:00 pm Lunch

Property Tour Tour front of house, all room types, public are, meeting rooms,
02:00– 02:45 pm food & beverage areas, fitness, if applicable spa/pool/beach GM / RDL

Room Type RDL / GM /

Discussion about room types between Ronald and the hotel DOS / FO
discussion team
02:45 – 03:30 pm

Competitor Review Site inspections of core competitors. These should be short site GM / RDL
03:30 – 06:00pm inspections of 1 bedroom and public areas of the hotel.
We would like to limit it to your 2 main competitors if distance
allows 2 visits otherwise limit to 1 competitor
DAY TWO – Friday, December 08, 2017

Brand Standards Overview Brand Standards RDL

09:00 – 11:30 am  (Core) Brand Standards GM/ All department
 Brand Standard application heads

Brand Marketing Brand Marketing Overview RDL

11:30 – 12:30 am  Brand Marketing and PR Initiatives GM/ DOS / RM /
 Social Media Marketing
 DOT 2.0 Work shop
 Business Listings

12:30 – 01:30 pm Lunch

Digital Online Presence Review on Brand.Com RDL / GM /

01:30 – 02:30 pm  Global content gateway process DOS / RM
 Photography

Enterprise Sales Overview of Brand Sales

RDL
Tools  Working with Hilton Worldwide Sales (HWS)
GM/DOS/RM/Sales
02:30 – 04:00 pm  Sales Web/Global SFA/Smart Sheets/Starcite/Cvent
Team
 e-Sales Tools
 Honors as a sales tool
 BTS Tracker exercise

Hilton Honors Interactive Exercise RDL / GM/

Exercise  Bring knowledge about Hilton Honors into practice DOS /RM
04:00 – 04:30 pm

Meeting Wrap Up Close of meeting ALL

04:30 – 05:00 pm  Question & Answers
 Schedule next check list review call
 Agree immediate action point