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  • Axismandateconfirmchat

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    rampisces
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    The customer contacted Axis Bank support to check on the status of their home loan EMI deduction for the month. The bank representative informed the customer that the EMI appeared to be under clearance, which means it would take up to 3 working days to process and deduct from their account. However, as long as sufficient funds were available by the due date of February 4th, the EMI would deduct by end of day. The representative also confirmed there were no issues found with the customer's standing instruction or mandate form.

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    The customer contacted Axis Bank support to check on the status of their home loan EMI deduction for the month. The bank representative informed the customer that the EMI appeared to be under clearance, which means it would take up to 3 working days to process and deduct from their account. However, as long as sufficient funds were available by the due date of February 4th, the EMI would deduct by end of day. The representative also confirmed there were no issues found with the customer's standing instruction or mandate form.

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    15 views2 pages

    Axismandateconfirmchat

    Uploaded by

    rampisces
    The customer contacted Axis Bank support to check on the status of their home loan EMI deduction for the month. The bank representative informed the customer that the EMI appeared to be under clearance, which means it would take up to 3 working days to process and deduct from their account. However, as long as sufficient funds were available by the due date of February 4th, the EMI would deduct by end of day. The representative also confirmed there were no issues found with the customer's standing instruction or mandate form.

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    of 2

    05/02/2020

    Chat Transcript
    Axis Bank Support
    Welcome to Axis Bank Support, our customer support executive will be with you shortly.
    Me
    Hi
    Avinash
    Greetings for the day! Welcome to the Axis Bank Loans chat support. I am Avinash, how may I assist
    you?
    Avinash
    Hello
    Me
    I have taken PL in Axis bank
    Me
    Today is my emi date
    Me
    it is not yet deducted
    Me
    Last month i had a problem in Emi deduction due to insufficient prob
    Avinash
    Hello Ramkumar.
    Me
    so i just want to make sure there is no prob this month
    Avinash
    I understand that you are looking to know the status of your current month EMI.
    Avinash
    Sure, I will certainly assist you with that.
    Me
    Yes
    Me
    My registered mobile no. is 9884583690
    Avinash
    Thank you for your confirmation.
    Avinash
    I notice that your EMI is under clearance and same will take 3 working days to update in our records.
    Me
    Under clearance means ?
    Avinash
    Please note that if sufficient funds are available in your operative account prior to one day before to the
    due date i.e., 04th February, 2020, then your EMI will be automatically debit from your operative
    account by end of the day without fail.
    Me
    yes i have enough fund
    Me
    I just wanted to know that there is no prob in mandate form
    Avinash
    Thank you for confirmation, if sufficient funds are available from 04th February, 2020, then your EMI
    will be deduct from your operative account by today end of the day.
    Me
    can u please confirm from your end that i dont have any prob in mandate form
    Avinash
    As of now I notice that there is no issue with your SI mandate form.
    Avinash
    Is there anything else that I may assist you with?
    Me
    Nope
    1/2
    05/02/2020

    Me
    Thanks

    2/2

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