Alorica Teleservices, Inc.

Doña Luisa Building One, McArthur Highway

Talomo District, Matina IT Park,
Davao City, Philippines, 8000

Date : November 7, 2019

To : John Bernard Bunhayag, Trainer
From : Jian Carlo Dela Cruz, Training Supervisor
Subject : Show Cause Memorandum and Notice to Attend Admin Conference
CC : 201 File

Please explain in writing within Five (5) Calendar days from receipt hereof why no disciplinary action, including dismissal,
should be taken against you due to the allegation/s below:

As of date, you have incurred 11.25 attendance occurrence points which is more than the maximum allowable attendance
points of the Company. This is despite the progressive advisories communicated to you by your Immediate Superior as listed
below:

Date issued and acknowledged

Advisory
by John Bernard Bunhayag
1 July 15, 2019
2 August 12, 2019
3 October 10, 2019
Type of advisory given
Attendance Advisory for 3.50 points incurred
Attendance Advisory for 6.50 points incurred
Attendance Advisory for 7.25 points incurred

Below is your attendance report based on Workforce Data:

Oracle Occurrence Attendance

Employee Name Description
Number Date Points
3966891 Bunhayag, Mr. John Bernard Coronel Half Day 6/13/2019 0.50
3966891 Bunhayag, Mr. John Bernard Coronel Tardiness 7/9/2019 0.25
3966891 Bunhayag, Mr. John Bernard Coronel Tardiness 7/10/2019 0.25
3966891 Bunhayag, Mr. John Bernard Coronel Tardiness 7/12/2019 0.25
3966891 Bunhayag, Mr. John Bernard Coronel Tardiness 7/15/2019 0.25
3966891 Bunhayag, Mr. John Bernard Coronel Half Day 7/18/2019 0.50
3966891 Bunhayag, Mr. John Bernard Coronel Half Day 7/24/2019 0.50
3966891 Bunhayag, Mr. John Bernard Coronel Tardiness 8/5/2019 0.25
3966891 Bunhayag, Mr. John Bernard Coronel Absent 8/8/2019 1.00
3966891 Bunhayag, Mr. John Bernard Coronel Tardiness 9/4/2019 0.50
3966891 Bunhayag, Mr. John Bernard Coronel Tardiness 9/5/2019 0.50
3966891 Bunhayag, Mr. John Bernard Coronel Tardiness 9/26/2019 0.50
3966891 Bunhayag, Mr. John Bernard Coronel Absent 10/7/2019 1.00
3966891 Bunhayag, Mr. John Bernard Coronel Absent 10/8/2019 1.00
3966891 Bunhayag, Mr. John Bernard Coronel Absent 10/15/2019 1.00
3966891 Bunhayag, Mr. John Bernard Coronel Absent 10/17/2019 1.00
3966891 Bunhayag, Mr. John Bernard Coronel Absent 10/18/2019 1.00
3966891 Bunhayag, Mr. John Bernard Coronel Absent 10/21/2019 1.00

Total Attendance Occurrence Points 11.25

The above allegation/s may be construed as violation of the following:

HR Document
Attendance Show Cause Memo version February 2018 Page 1 of 3
 Alorica Teleservices, Inc.
Doña Luisa Building One, McArthur Highway
Talomo District, Matina IT Park,
Davao City, Philippines, 8000

Labor Code of the Philippines Article 297 (In Reference to Art 282): Termination by employer. An employer may
terminate an employment for any of the following causes:
a. Serious misconduct or willful disobedience by the employee of the lawful orders of his employer or representative in
connection with his work; and
b. Gross and habitual neglect by the employee of his duties.

EMPLOYEE HANDBOOK
Business Conduct and Work Rules
• Failure to follow proper Call-In procedures for calling off of work. Employees are generally required to contact their
department supervisor directly, not through voicemail, if calling off work or if expecting to be late for work. (Refer to
the Attendance policy and location specific Call-In procedures.)
• Failure to comply with Company procedures, policies, memos, and/or instructions.

Attendance Policy
Under our Company’s Attendance Policy that was released on February 2018, regular attendance and punctuality
are essential to the successful operation of the Company. All employees are required to be at their workstations at
their scheduled start time so that they could promptly start working at the beginning of their assigned shift. Excessive
absences and tardiness, as described in our Attendance Policy, will result in disciplinary action up to and including
termination of employment, with due process.

Moreover, you are aware that employees who are unable to report for work at their scheduled work time must follow
the appropriate notification procedure of your site and notify at least 1 hour prior to the start time of their shift. Any
attendance infraction not adhering to the Call-In procedure shall automatically merit an additional Failure to Notify
(FTN) sanction.

Further, to give you additional opportunity to explain your side, you are also being notified and required to attend an
Administrative Conference with Human Resources and Operations on November 14, 2019 at 2:00AM (Manila) and proceed
to the Human Resources Office at the Alorica Davao 1 and look for Marinel Alladin. Kindly bring pertinent documents that
would further explain and present evidence in your favor in defense to the allegations set forth in this document.

Your failure to submit your written response within the required allowable time and/or attend the administrative conference as
scheduled will be deemed a waiver of your right to present your side and the appropriate disciplinary action will be imposed.

For your compliance.

Issued by:

Jian Carlo Dela Cruz

Training Supervisor

Noted by:

Aubrey EM Abrogueña Marinel Alladin

Training Manager Sr. Generalist

HR Document
Attendance Show Cause Memo version February 2018 Page 2 of 3
 Alorica Teleservices, Inc.
Doña Luisa Building One, McArthur Highway
Talomo District, Matina IT Park,
Davao City, Philippines, 8000

ACKNOWLEDGEMENT

I hereby acknowledged that the aforementioned has been fully discussed to me and that I fully understand the context of this
memo.

_______________________________________ ___________________
Signature over printed name of the employee Date

HR Document
Attendance Show Cause Memo version February 2018 Page 3 of 3