Professional Documents
Culture Documents
Case Study (Interviews)
Case Study (Interviews)
Improving interviews
Objective
Use this activity to assess a recorded interview and identify areas for
improvement.
Case study
Read the following dialogue from an interview.
'Thank you, Mr James. I'll pass the questioning to Mrs Brown, who
is the operations director.'
'Thanks Raj. I hope you don't mind me asking, but Isee you have a
young family. How would they feel about relocating to Swindon?
Any family commitments in Carlisle?' (Mr James answers but Mrs
Brown doesn't really listen to the answer. She sits back in her chair
and folds her arms.)
Task
1 What are the good points about this interview?
2 What lessons can be learned from the things that went wrong during
the interview?