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Service Report: Sap Earlywatch Alert
Service Report: Sap Earlywatch Alert
Service Report: Sap Earlywatch Alert
Release 2005
Status Productive
1 Service Summary
During this EarlyWatch Alert Session, we detected potential
problems concerning your system.
We recommend that you take corrective action as soon as
possible.
Note: All recommendations provided in this report are based on our general experience only. We advise you to
test our recommendations before using them in your production system. Also note that EarlyWatch Alert
is an automatic service.
Section Overview
Note: For more information about EarlyWatch Alert, a sample EarlyWatch Alert report with explanations is
available in the Media Library on SAP Service Marketplace (http://service.sap.com/ewa). This provides
an overview of the check rating strategy and the KPIs that trigger the EWA alerts.
Alert Message Overview
2 Performance Indicators
The following table shows the relevant performance indicators in various system areas.
3 System Configuration
To ensure optimal support of your SAP system, the SAP components, database, and operating
system used must all be supported. Detailed information about SAP's platform support is available on
SAP Service Marketplace at http://service.sap.com/platforms.
Rating Check
Hardware Configuration
Software Configuration
SAP Service Preparation
4 Hardware Configuration
The table below shows the detected hardware configuration:
HARDWARE CONFIGURATION
Server Type Server OS OS Version Number of CPUs Memory [MB]
Database Server akiraprd WIN-NT 5.2 4 3327
DATABASE SYSTEM
Database Server Database System Current Version
akiraprd MSSQL 9.00.2047.
5 Software Configuration
6 Plug-In release Configuration
The table below shows the software components installed. The 'Rating' column is filled only for the SAP R/3 Plug-
in (PI) and SAP Basis Plug-In (PI_BASIS) and is based on the maintenance schedule.
COMPONENTS
Component Component Release Patch Level Rating
EA-APPL 600 0003
EA-DFPS 600 0003
EA-FINSERV 600 0003
EA-GLTRADE 600 0003
EA-HR 600 0003
EA-IPPE 400 0003
EA-PS 600 0003
EA-RETAIL 600 0003
ECC-DIMP 600 0003
ERECRUIT 600 0003
FI-CA 600 0003
FI-CAX 600 0003
FINBASIS 600 0003
INSURANCE 600 0003
IS-CWM 600 0003
11 Performance Overview
The performance of your system was analyzed with respect to the average response times and total
workload. We did not detect any major problems that could affect the performance of your system.
Rating Check
Performance Evaluation
The following table shows the average response times for various task types:
Task type Dialog Avg. Resp. Avg. CPU Avg. Wait Avg. Load Avg. DB Avg. GUI
Steps Time in ms Time in ms Time in ms Time in ms Time in ms Time in ms
DIALOG 364658 773.5 91.1 14.7 49.0 258.3 128.8
RFC 4855 1289.6 201.6 33.3 8.6 208.5 N/A
UPDATE 17396 676.2 30.2 4.6 127.3 300.3 N/A
UPDATE2 11914 227.6 19.9 2.0 34.2 65.6 N/A
BATCH 14147 2417.9 203.4 10.2 57.6 1597.1 N/A
SPOOL 14085 936.8 8.3 3.7 17.3 12.8 N/A
HTTP 6 19477.0 130.2 6114.7 295.7 11185.2 N/A
12 Current Workload
The following table lists the number of current users (measured from our workload analysis) in your system.
13 Performance Evaluation
The measured times are compared against reference times to provide a rating.
- If the number of dialog steps in an hour is less than 1000 this hour is not considered.
- If the total number of transaction steps is less than 24000, the rating for the task is not performed and a blue line
is entered in the table.
The table below shows that no problem is expected on the application or database servers.
Rating Task Time Steps Avg. Response Time (ms) Avg. CPU Time (ms) Avg. Database Time (ms)
Dia 08-09 11728 1850 277 848
A RED check is caused only by poor dialog response times. The reference times can be found in the table below.
16 Transactions by DB Load
The following transaction profiles list the transactions that have the greatest share in the database load, sorted by
percentage of total database access times.
The top table or graphic compares the total system activity to the dialog activity in the time window specified. The
bottom table shows the average CPU, DB, and wait times as parts of the average response time for dialog tasks
in the time window specified.
18 Workload Distribution
The performance of your system was analyzed with respect to workload distribution. We did not
detect any major problems that could affect the performance of your SAP System.
Rating Check
Workload by Application Module
DB Load Profile
Module DB Time in %
Unknown 55.4
BC-CCM 13.5
BC 8.2
MM-IM 7.9
FI 2.9
LE-SHP 2.8
SD 2.5
LO-MD 2.4
SD-SLS 2.2
20 DB Load Profile
The following table or diagram shows the DB load caused by Dialog, RFC, and Background tasks over different
time frames.
The data given in the table represents the average number of database processes occupied by each task type in
the database during the given time frames.
These statistics are calculated as a weekly average, which means the average values over six working days with
a unit of one hour. Periods between 00:00-06:00 and 21:00-24:00 contain an average value per hour.
By comparing the load profiles for dialog and background activity, you have an overview of the amount of
background activity during online working hours.
The graph above indicates that the CPUs can handle the database load. Therefore the check is rated green.
21 RFC Communication
The performance of your system was analyzed with respect to the average call times and the workload created by
remote function calls between the current system and other SAP and non-SAP systems. The following tables
show statistics about RFCs.
Note: Internal RFC communication (that means communication between the instances of the analyzed system) is
not shown in the tables. However, it is included in the 'Total' line.
Outgoing function call Calls Total call Average call Bytes Bytes
time, s time, ms sent received
TMS_CI_START_SERVICE 693 2745.17 3961 6855139
TRINT_PROGRESS_INDICATOR 438 1839.09 4199 119974
/BDL/_REQUEST_DATA_TASK 1 600.68 600679 479
RKE_WRITE_CE4__1000 2023 315.68 156 2726676
/BDL/_DO_GENERATION 1 232.21 232213 3988
/BDL/RFC_CHECK 25 154.02 6161 14065
TRINT_TP_UPDATE_TPSTAT 399 132.52 332 98936
ARFC_DEST_SHIP 3 95.87 31958 21106
SO_DYNP_DOCUMENT_TRANSFER_API1 13 88.03 6771 103176
Incoming function call Calls Total call time, Average call time, Bytes Bytes
s ms sent received
TMS_CI_START_SERVICE 566 2246.41 3969 4179867 4747635
SWNC_COLLECTOR_STARTER 309 1739.34 5629 0 123291
/BDL/_REQUEST_DATA_TASK 1 600.66 600663 723 407
/BDL/_EXECUTE_FUNCTION 13 309.31 23793 2158 12818
/BDL/_DO_GENERATION 1 232.21 232212 186 3924
/BDL/RFC_CHECK 26 151.52 5828 25278 13150
ARFC_RUN_NOWAIT 3 97.84 32613 0 8683
ARFC_DEST_SHIP 3 95.85 31949 768 20944
MENU_GENERATE_SAP_MENU 1 87.73 87726 679 273
Rating Check
System Availability
Update Errors
Table Reorganization
ABAP Dumps
23 Update Errors
In a system running under normal conditions, only a small number of update errors should occur. To set the rating
for this check, the number of active users is also taken into consideration.
We did not detect any problems.
24 Transports
The following graphics contain information about the number of objects which were transported to the SAP
system. The three graphics/tables show objects in total, programs and table (content).
26 Security Checks
Critical security issues were found in your system. Multiple users with critical authorizations for
certain transactions were found. See the information in the following checks.
SAP offers a Security Optimization Self Service. This service is provided free of charge in the current
version of SAP Solution Manager. We recommend that you make use of this service.
For more information, see SAP Service Marketplace at http://www.service.sap.com/SOS.
Rating Check
Users Authorized to Display all Tables
Users Authorized to Start all Reports
Users Authorized to Debug / Replace
Users Authorized to Display Other Users Spool Request
Users Authorized to Administer RFC Connections
Users Authorized to Reset/Change User Passwords
Password of One or More Standard Users is not Changed
Client User
066 SAP*
000 SAPCPIC
001 SAPCPIC
300 SAPCPIC
310 SAPCPIC
320 SAPCPIC
066 EARLYWATCH
28 Hardware Capacity
We have checked your solution for possible CPU or memory bottlenecks and found that the hardware
resources have been exhausted. This could have a negative impact on the overall performance of
your system. We therefore recommend analyzing this issue in more detail during an SAP EarlyWatch
Check.
Server Max. CPU load [%] Date Rating RAM [MB] Max. Paging [% of RAM] Date Rating
akiraprd 19 25.04.2007 3327 605 24.04.2007
29 Database Administration
In the checks performed, no problems regarding the administration of your database were found.
Rating Check
Expensive SQL Statements
Missing Indexes
Service Pack Check
Wait Statistics
IO Performance
Network Protocol
31 Database Growth
The figures show a history of the total size and usage of the database files.
32 Missing Indexes
This check verifies that the indexes defined by SAP application developers in the SAP Data Dictionary also exist
in the database. Missing primary indexes can lead to inconsistent data in the system. A missing index of any kind
can lead to severe performance problems.
No missing indexes were found on system AKP.
33 Service Pack
Microsoft releases updated SQL Server builds, known as Service Packs, at regular intervals.
For certain problems or bugs in SQL, Server Hotfixes are made available immediately. In certain situations it is
also recommended to apply a certain Hotfix for a SAP system.
34 Wait Statistics
The analysis of the wait statistics did not reveal any problems. The wait times for wait types PAGEIOLATCH_SH
and WRITELOG are shown for information only.
Wait type Wait time (ms) Requests Wait time / Requests Reference Value Rating
Wait type Wait time (ms) Requests Wait time / Requests Reference Value Rating
PAGEIOLATCH_SH 2409453 212582 11.33 15.00
WRITELOG 50671 9482 5.34 6.00
35 IO Performance
The following tables show how I/O operations are distributed over the data files and log files respectively. With
respect to the data files, the I/O activity must be evenly distributed among the files. Usually only one log file is in
use at any given time.
In addition, the average wait time per I/O operation is shown for each file. This indicates whether or not
bottlenecks exist in any of the data files.
File Reads % of Writes % of Wait Time per Write Wait Time per Read Rating
Reads Writes (ms) (ms)
AKPDATA1 159687 36.44 6884 36.88 54.90 45.32
AKPDATA2 158187 36.10 6483 34.73 50.12 71.25
AKPDATA3 120355 27.46 5301 28.40 53.48 59.99
Total 438229 100 18668 100 52.84 58.71
File Reads Writes Wait Time per Write (ms) Wait Time per Read (ms)
AKPLOG1 344 9993 5.28 7.05
36 Trend Analysis
This section contains the trend analysis for key performance indicators (KPIs). Diagrams or tables are built week
by week after activating the EarlyWatch Alert Service.
37 System Activity
The following diagrams or tables show data about system activity:
- Total Activity: Transaction steps performed each week (in thousands)
- Dialog Activity: Transaction steps performed in dialog task each week (in thousands)
- Peak Activity: Transaction steps (in thousands) during the peak hour; this peak hour is calculated as the
hour with the maximum dialog activity in the ST03 time profile over 5 working days each week.
38 Response Times
The following diagram or table show the development of the response times:
- Average response time in dialog task (total, DB and CPU parts)
- Average response times for database requests
- Average response times for the top 5 transactions
39 System Operation
The following diagram or table shows important KPIs for system operation.
Note: The column 'Availability' is filled for systems with SAP Basis 4.6 and higher.
40 Hardware Capacity