Self-Check 4.2-3.

ENUMERATION: answer the following questions. 1 point each

1-5. Give at least five kinds of guest who are categorized as special guest.
 ____________________________________
 ____________________________________
 ____________________________________
 ____________________________________
 ____________________________________

6-8. Give at least three serving tips on how aged or elderly guest should be
served.
 ____________________________________
 ____________________________________
 ____________________________________

9-11, Give at least three serving tips on how non- native or foreign language-
speaking guest should be served.
 ____________________________________
 ____________________________________
 ____________________________________

12-15. Give at least four serving tips on how an infant or young children
should be served in your restaurant.
 ____________________________________
 ____________________________________
 ____________________________________
 ____________________________________
 Key to Correction
1-5.
 Aged or elderly guests
 Infant and young children
 Disabled guest or handicapped guests ( ex. Blind, deaf or wheel chair
dependent )
 Non- native guest or foreign language speaking guests
 Single or solitary guests

6-8.
 Escort the guest to the guest table and help him or her to be seated.
 Arrange calm and quiet corner with suitable and comfortable chair for
the age guest
 Always serve elderly guest first with great care and respect.
9-11
 Always approach a non-native guest with a clear and quiet tone
 Try to communicate with the non- native guest by using a common
language for both of you.
 If you are unable to communicate with him then ask for permission
for the guest to find a personnel or a person who can help to
communicate
12-15
 Always treat all infant or young guest as V.I.P guest
 Deal with young guest with a playful mind and special care
 Be friendly and familiarize with the child