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ABB DRIVE SERVICES

ABB Drive Care service contract

Allow your business to prosper!
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ABB Drive Care
A more powerful commitment

Reasons to choose ABB Drive Care

Efficiency
• Avoid hassle, wasted time and unnecessary
bureaucracy in handling routine and
emergency maintenance.
Cost Control
• Maintenance and other support activities are
offered at a fixed annual price, regardless of
how often they are used.
Focus on core activities
• Remove the burden and distractions of
non-core activities, and work secure in the
knowledge that your drives are well
maintained.

January 19, 2021 Slide 2

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ABB Drive Care
A more powerful commitment

Without ABB Drive Care With ABB Drive Care

 Cost control
 Improved efficiency

Profit  Higher profit

Unplanned
Service Service
budget Unplanned
Service
budget
Profit
Service
Unplanned
Service

Planned Planned Planned

Service Service Service

1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10
YEARS YEARS

January 19, 2021 Slide 3

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ABB Drive Care
ABB Drive Care 3 levels to fit the customer’s specific needs

Preventive Care Complete Care Replacement Care

Extended lifetime of drives due to
replacement of aging components.
Preventive Maintenance kits and labor for
exchange included.
Fixed annual maintenance fee covering
unexpected failures and replacement of
aging components
Preventive Maintenance kits, repair parts
and labor included.
An ABB drive of an agreed size and family is
provided to replace, in case of failure, a
non-ABB drive or an ABB drive in Limited or
Obsolete phase *

Services offered at a fixed annual fee

January 19, 2021 Slide 4 ** Only available for small and wall mounted drives that can be replaced by the following families: ACS355, ACX550-01, ACX580-01, ACS880-01.
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ABB Drive Care
ABB Drive Care 4 levels to fit the customer’s specific needs

Initial Care Preventive Care Complete Care Replacement Care

Free complementary service during
warranty time which includes
repairs, technical support and for
Medium Voltage Drives also a free 1
year trial of our ABB Ability™ remote
services.
Extended lifetime of drives due to
replacement of aging components.
Preventive Maintenance kits and
labor for exchange included.,
Fixed annual maintenance fee
covering unexpected failures and
replacement of aging components
Preventive Maintenance kits, repair
parts and labor included.
An ABB drive of an agreed size and
family is provided to replace, in case
of failure, a non-ABB drive or an ABB
drive in Limited or Obsolete phase *

Full support and coverage from warranty to replacement

January 19, 2021 Slide 5 * Only available for small and wall mounted drives that can be replaced by the following families: ACS355, ACX550-01, ACX580-01, ACS880-01.
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ABB Drive Care
A specific service agreement offering for each life cycle phase of a Drive

January 19, 2021 Slide 6

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ABB Drive Care
Most common services included

Onsite inspection Technical Support Response time

Annual onsite inspection ensures proper ABB-certified specialists provide telephone An ABB-certified specialist travels to your
operations and helps identify early sings of support and troubleshooting advice for site within an agreed period of time.
component wear out. rapid drive recovery.

Services offered at a fixed annual fee

January 19, 2021 Slide 7

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ABB Drive Care
ABB Drive Care can include any service that fits the customer’s specific needs

Spare Parts Training Drive Exchange Reconditioning

Ensure swift repair by always Trained personnel guarantees a Fast, reliable and cost-effective ABB drive service workshops
having critical spares close at better understanding of drive alternative to repair, buying a fully restores and tests your
hand operation and more efficient new drive or performing drive and provides a one-year
maintenance. maintenance. warranty.

Services offered as a one off service complementary to the agreement

January 19, 2021 Slide 8

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ABB Drive Care
ABB Drive Care can include any service that fits the customer’s specific conditions

ABB Ability™ Remote Assistance ABB Ability™ Condition Monitoring

Fast drive recovery in failure cases: Anticipate possible drive faults by:
• immediate alert is sent • Monitoring drive performance data
• ABB specialist helps your technician fix the problem over the • Getting expert reports from ABB
phone • Receiving alerts of any anomalies

Services offered at a fixed annual fee

January 19, 2021 Slide 9 * Additional agreement needed hardware and connectivity maybe required.
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ABB Drive Care
Value beyond an industry

Adopted in the following industries

• Food & Beverage (e.g. chocolate makers)
• Chemicals (e.g. fertilizers production)
• Glass & Glass Products (e.g. bottles
production)
• Water and Wastewater (e.g. public water
system service)
• Power Generation (e.g. energy services)
• Cement (e.g. plasterboards production)
• Petrochemicals (e.g. automotive lubricants)

And many others…

January 19, 2021 Slide 10

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ABB Drive Care helps you control costs

ABB Drive Care means you avoid unnecessary hassle, allowing you to concentrate on your core business.

January 19, 2021 Slide 11