Minute of Management Review

Venue: CW SINGAPORE PTE LTD (Conference Room)

Date & Time: 28th June 2004 at 10:00 am

Present:
Mr Grataloup - Managing Director
Mr JP Herman - MR/Procurement Engineer
Mr Rahim - Operation Manager (Petrochemical, Oil and Gas)
Mr Soh - Operation Manager (Civil Engineering and Agro-
Industries)

Absentee: NA

1. Purpose Of Meeting

The purpose of the Management Review was to review the organization’s quality management
system to ensure its continuing suitability, adequacy and effectiveness in satisfying the
requirements of the International Standard, ISO 9001: 2000 and the company’s established
Quality Policy and Objectives.

2. Results of Quality Audit

There were three non-compliances and three improvements detected in the recent Internal
Quality Audit, conducted by the consultant. These were related to the following ISO
9001:2000 clauses and performance of the work. The non-conformances have been delt
with:

a. Quality Manual
b. Purchasing
c. Customer Satisfaction

2.2 Appropriate corrective actions have been taken on the above item, hence improving the
quality system.

3. Corrective Action

3.1 There were NO issues related to customer complaint on:

a) Quality of products and services.

b) All deliveries of the products and services have been on time.
c) Only one issue on follow up on customer enquiry has been miss out.

3.2 There were three issues related to the sub-contractor / supplier performance
after duly reviewing the following appropriate records:
a) Corrective actions and NCR have been raised against the supplier / sub-contractor
to initiate investigation. See attachment of individual cases.

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4. Preventive Action

There was none identified adverse trend:

a) On the quality of the product / services
b) On the timeliness of the work done
c) In the customer complaints.

Hence, no preventive action was required to be initiated for the above.

Vendors have been informed to provide all necessary documents to the organization in view to
prevent any problem to occure.

5. Customer Complaints / Feedbacks

Till date, there is no customer complaint.

Customer Satisfaction Survey Forms were sent out to 15 customers. 4 surveys forms were
returned and evaluated. Based on the results received, the overall satisfaction index was found
to be 74,75 %.
The company objective is 80% and above.

6. Identification of Training Needs

No need for any training at present and the organization shall monitor the staff according to
operational objectives.

7. Process Performance and Product Conformance Analyses

7.1 Process Performance

All process shall be monitored according to operational objectives.

1. No customer complaint.
2. No mistakes on PO issued.
3. At present only two suppliers with NCR.
4. No delays on customer shipments.
5. No billing errors.

7.2 Product Conformance Analyses

There were no customer complaints received on the services. Thus, the services were
found to conform to customer requirements.

The customer satisfaction index is an area being monitored. The target for the customer
satisfaction index has been set at 80% and above. 4 survey forms have been returned
and the index was slightly below the target. Till date, the customers comment that all
enquiries are followed up and closed.

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8. Quality Policy and Objectives

8.1 It was agreed by consensus that there would be no changes to Quality Policy and
Objectives, as they were suitable in meeting the company’s organizational goals.

8.2 MR or delegate should ensure that the staff is aware of Quality Policy and Objectives.

8.3 The Quality Policy and objectives will be reviewed during the next Management
Review Meeting for continual improvement.

9. Vendor Evaluation

All the vendors were being evaluated on June 2004.

Any new vendors will be evaluated before any purchase and the Approved Vendor List will be
updated accordingly. All existing vendors will be evaluated next year, June 2005.

10. Changes to the Quality Management System

Since this is new system implementation, no changes has been made that could affect the
quality management system.

The MD reiterated that the system is flexible to change and he welcomes suggestion from all
staffs to make changes in consideration of continual improvement of our work.

11. Follow-up actions from previous management reviews

Since this is the first management review meeting, no non-conformances has been follow-up
and action has been verified.

12. Improvement of the Effectiveness of the Quality Management System and its Business Process

As far as the improvement of the effectiveness of the QMS and its processes are concerned,
the operational objectives will be monitored closely. No related decision and action are
required at the moment.

13. Improvement of Product and Service Related to Customer Requirements

Till date, no customer complaint was received. Thus, no related decision and action were
taken.

14. Resource Needs

There is no need to recruit new staff at present moment.

No need of additional office space.

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Web page will be updated yearly.

15. Other matters

The certification shall be scheduled on 1st July 2004 by SGS certification body.

As there was no other matter, the meeting ended at 11:00am on 28th June 2004.

Minuted By : Mr JP Herman

Approved By:

______________________
Mr GRATALOUP
Managing Director

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