Controlled Copy AL BILAL GROUP ISO 9001 ~ Internal Quality Auditing 1 PROCESS OBJECTIVE 1.1. This process aims at describing the approach for conducting the internal aucits to Al Bilal Group quality menagement system (QMS) and the documented evidence of the effectiveness of operation of the OMS. 2 SCOPE 2.1. This process applies to all Al Bilal Group quality management system including procedures, standard operating procedures, work instructions, and records, 2.2 This process is classified as a measurement process that aims at measuring the effectiveness of the ‘QMS and the commitment of all Al Bilal Group employees to the implementation of the QMS. 2.3 The inputs of such process would be the results of the process itself and the outputs are corrective ‘actions to prevent miss understanding or faulty implementation of the QMS for the purpose of continuous improvement. 3 DEFINITIONS 3.1 None. 4 RESPONSIBILITIES 41 Vise President 4.2 Management representative, 4.3 Assigned internal auditors. 4.4 All employees are expected to provide reasonable assistance to facilitate the internal audits and to undertake corrective action as required, 5 PROCESS 5.1 The management representative will compile annual internal quality audit program (QP6/F1) that shall be approved by the Vise President. The audit program (QP6/F 1), within its scope Includes: + Alldepariments' and projects’ functions, + Audits to ensure that each requirement of the ISO 9001:2018 standards has been addressed, + Frequency of the departments'/projects’ audits, + Consideration tothe importance and status of the audited activities 5.2 __The management representative shall arrange for the planned audits to be carried out and may | Title: Internal Quality Auditing Dopt.: QMS Management ‘Approved by Management Rep. Copy No: Date: Nov, 2017 Page 1 of 3 ‘Doe, #: QP-06 Revision 453 84 55 56 57 58 59 5.10 5.11 5.12 ac Controlled Copy AL BILAL GROUP ISO 9001 — Internal Quality Auditing institute additional audits as required. Audits may be re-arranged, but all scheduled audits must be completed and reported prior to the next management review. ‘The management representative shall assign an auditor, independent of the area to be audited, to conduct each scheduled audit. All auditors shall have received training by attendance at a course approved by the management representative. ‘The management representative shall give at least one week notice of an internal audit to the personnel to be audited, and shall advise details of the scope of the audit and the auditor. The auditee and the auditor shall mutually agree upon a convenient date for the audit and advise the management representative accordingly. Each audit shall be uniquely identified, and the identification number must be used on all records relevant to that audit Before the audit starts, the auditor shall explain to the auditee how the audit will be performed. The ‘auditor wil then use the checklist to verify conformance to procedures, noting details of records examined as well as the answers to the checklist questions and any supplementary notes, If any non-conformity is identified, the auditor shall record the facts clearly on the audit nonconformity report (QP6/F3), For every nonconformity case detected, a corrective action request (QP8/F1) must be prepared following the corrective actions procedure QP8. ‘At the end of the audit, the auditor shall review the results of the audit with the auditee and agree with himiner on the corrective action(s) to be taken and the time scale in which it must be completed. The ‘auditee shall sign the corrective action box on the audit nonconformity report (QP6/F3) to signify agreemert. The audior shall complete the audit summary report (QP6IF4) and return it with the audit rnonconformity report (QP8/F3) to the management representative, who shall review the documentation for completeness, schedule verification of corrective action and arrange a follow-up audit if necessary. ‘The management representative shall issue copies of the audit summary report (QP6IF4) and the audit norconformity reports (QPG/F3) to the person responsible for the area audited, The management representative shall retain the original of these documents together with the completed checklist in the audit file. ‘The management representative, or a deputy, shall verify completion of the corrective action by signing off the audit nonconformity report (QP6IF3), Internal Quality Auditing Dept.: QMS Management Approved by Management Rep. Copy No: Date: Nov, 2017 Page 2 of 3 Doc. #: QP-08 Revision 45.13 5.14 5.16 61 62 Controlled Copy AL BILAL GROUP _ 1SO 9001 — Internal Quality Auditing In the event that the corrective action has not been satisfactorily completed, the management representative shall agree a new completion date with the auditee and issue a further audit nonconformity report (QP6/F3) accordingly. Once the corrective actions have been verified, the audit summary report (QP6/F4) shall be endorsed accordingly and the management representative shall update the audit program. In the event of failure to agree on corrective action, the matter shall be referred first to the management representative, and if necessary to the Vise President for resolution. Internal audit results will form part of the management review and will be handled by the quality management system review members. RELATED DOCUMENTS Management review procedure (QP-05) Corrective actions procedure (QP-08), RECORDS The following documents are defined as quality records for the purpose of section 4.2.4 of BS EN ISO 9001:2015: 7A 72 73 ‘Audit program (QP6/F 1), ‘Audit nonconformity report (QP6/F3). ‘Audit summary report (QP6/F4). Title: Internal Quality Auditing Dopt.: QMS Management Approved by Management Rep. Copy No: Date: Nov, 2017 Page 3 of 3 Doe. #: QP-08 Revision 4L4 uorsinoy 140 4 aBe arsdo :039 ~*~ connequasaidoyy Aq ponoaddy quowaBeuey) Aq panouddy| a0) DITION BA OF PATEIS DaeiBy 10 paUUeg fq yn 28019 saniuuiojuog UON o]uog UON pale ypny aia upny H Ei 4 Xl | : Kay xepul qj | uep | poypny seinpasoag | syoefo1d / sjuuredeg 90g «AON | ¥0 :panss| 97@q ( )YvVaA FHL YOS WVNDONd Lidny Ado 9 Petiosuag dnows Wie WControlled Copy AL BILAL GROUP AUDIT NONCONFORMITY REPORT Audit Reference No. : Date : Nonconformity Report No. : Section : Section Representative : Procedure Audited : Auditor : Requirement : Nonconformity Category 4 2 3 Nonconformity Details : Date: Signature (Auditor) Signature (Auditee): ‘Agreed Corrective Action Signature (Auditor) : Scheduled Date of Completion : Signature (Auditee) : L Follow Up. Status: Report Close Out Date : Signature : Management Representative aps 13 Revision #: 1Controlled Copy AL BILAL GROUP AUDIT SUMMARY REPOR [Audit RefNo. = Page : ‘Audit Date 5 Section Audited —: | Audit Scope | Auditor 5 Auditee No, Nonconformity detected Proc. Ref. NCRNo. Close out Date Auditor Signatur Approved By : Date —'—!'— Date: