Do Not Reproduce: Quality Management System Manual

PHILIPPINE RECLAMATION AUTHORITY
QUALITY MANAGEMENT SYSTEM
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MANUAL
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ISO 9001:2015
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19 December 2017
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Approved by:
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original signed
JANILO E. RUBIATO
General Manager/CEO
QUALITY MANAGEMENT SYSTEM MANUAL

Code: QMS Revision No.: 0 Effectivity: December 19, 2017
TABLE OF CONTENTS PAGE NO.

1. INTRODUCTION 1
2. CONTEXT OF THE ORGANIZATION 1
2.1 Organizational Profile 1
PRA History/Profile 1
Corporate Profile 1
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Mandates 3
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Powers and Functions 3
Our Mission 5
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Our Vision 5
Values 5
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Organizational Issues 6
Needs and Expectations of Interested Parties 8
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Scope of the QMS 28
2.2 PRA QMS Model 29
2.3 Process Map
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3. LEADERSHIP 32
3.1 Leadership and Commitment 32
3.2 Stakeholder Management 32
3.3 Quality Policy 33
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3.4 Organizational Structure and General Functions and 34

Responsibilities
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3.5 QMS Structure and Functions 38

3.6 Policy Formulation 40
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3.7 QMS Audit 41

3.8 Management Review 41
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3.9 Continual Improvement 42

3.10 Control of Nonconformity 43
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3.11 Corrective Action 43

4. PLANNING 44
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4.1 Strategic Performance Management System 44

4.2 Risk and Opportunities 44
4.3 Quality Objectives and Plan 45
4.4 Planning and Performance Evaluation 45
4.5 Stakeholder Satisfaction 45
5. SUPPORT PROCESS 46
5.1 Human Resources Management 46
5.2 Infrastructure Management 46
5.3 Work Environment Management 46
5.4 Organizational Knowledge Management 47
5.5 Communication Management 47

5.6 Documented Information Management 47
5.7 Legal Management 48
5.8 Finance Management 48
5.9 Procurement 48
5.10 Information Technology (IT) Management 50
6. CORE PROCESS 51
6.1 Reclamation 51
Planning and Evaluation Division 51
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Permitting and Processing Division 51
Implementation Division 51
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6.2 Forfeiture 52
6.3 Estates Development and Management 53
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6.4 Infrastructure Development 53
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ENVIRONMENTAL MANAGEMENT 54
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LIST OF FIGURES AND TABLES
Figure No. 1: PRA QMS Model R 29
Figure No. 2: Process Map 31
Figure No. 3: PRA Organizational Structure 34
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Figure No. 4: QMS Organizational Structure 38
Table No. 1: Organizational Issues 6
Table No. 2: Matrix of Needs and Expectations of Interested Parties 8
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1. INTRODUCTION
The Philippine Reclamation Authority (PRA) Quality Management System
(QMS) Manual defines and clarifies policies, systems and procedures adopted
to implement and continually improve the Quality Management System (QMS)
of the agency, through the use of the quality policy, quality objectives, audit
results, analysis of data, corrective and preventive actions, and management
review.
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The QMS Manual is in conformance with the ISO 9001:2015 standard and is
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aligned with PRA’s strategic direction. It contains the basic elements necessary
for its implementation and likewise provides excellent outputs and efficient
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services to internal and external stakeholders.
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This QMS Manual, together with associated documents mentioned herein, aims
to:
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1. Describe the basic elements of the QMS of PRA and serve as
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reference in its implementation and continual improvements;
2. Inform the internal and external stakeholders and enable them to
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observe and implement the quality system being maintained at

PRA; and
3. Serve as reference and guide for all personnel and make them
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familiar with and appreciate the PRA QMS.

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2. CONTEXT OF THE ORGANIZATION

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2.1 Organizational Profile

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PRA History/Corporate Profile

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The Philippine Reclamation Authority (formerly Public Estates Authority), one of

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the Government’s most active development agencies, was created in 1977 by

virtue of Presidential Decree 1084 to serve primarily as the clearinghouse for all
reclamation projects in the country.
PRA performs both regulatory and proprietary functions. Its programs and
projects are supportive of the government’s thrust towards sustaining economic
gains by generating local and foreign investments in large-scale reclamation
and development projects.
PRA, which is mandated to be self-liquidating, has created assets for the

Government by converting reclaimed lands into valuable and income-
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generating real estate properties, especially in its 1,500-hectare reclamation

project in Manila Bay known as Bay City (formerly Boulevard 2000).
PRA is also involved in a wide range of projects and delivery of services related
to land development and urban renewal, infrastructure projects as well as
financing and construction of buildings for other government agencies.
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Its charter vests PRA with the power and authority to develop and dispose idle
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public lands, to enter into contracts and loan agreements with private, public or
foreign entities and to exercise the right of eminent domain in the name of the
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Republic of the Philippines.
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The Office of the Solicitor General (OSG), the Office of the Government
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Corporate Counsel (OGCC), the Department of Budget and Management
(DBM), the Civil Service Commission (CSC), and the Governance Commission
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for GOCCs (GCG) provide PRA with the basic guidelines and parameters for its
financial and organizational performance.
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In the implementation of its mandate, PRA consults with other agencies and
development authorities. Among such agencies are the National Economic and
Development Authority (NEDA), Department of Environment and Natural
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Resources (DENR), the Department of Public Works and Highways (DPWH),

the Department of Transportation (DOTr), the Department of Finance (DOF),
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the Department of Science and Technology (DOST), the Metropolitan Manila

Development Authority (MMDA), and local government units.
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Currently, the PRA is broadening studies and exploration on sources of land fill
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materials, consistently updating its personnel on the modern techniques of

dredging and reclamation, and strengthening its force on the monitoring of
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reclamation and land development projects. It is also actively penalizing

purveyors of unauthorized reclamation. These efforts assure that the institution
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adheres to the principles of environmental governance and sustainable

development.
PRA also endeavors to establish coastal protection strategies in vulnerable

areas nationwide. The Authority envisions putting up hard and soft engineering
structures that are climate change adaptive and economically beneficial to
communities. Its objective is to develop coastal protection measures that could
minimize the impacts caused by natural and man-made hazards. The pilot
project is in Tacloban City and Palo, Leyte, the comprehensive master plan of
which was crafted by international experts. In preparation for the greater
demands of the ensuing years, PRA pledges to stick to the time-tested manner
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of serving the Filipino people – through utmost professionalism and

transparency.
PRA was created for the following purposes:
 To reclaim land, including foreshore and submerged areas by dredging,
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filling or other means, to acquire reclaimed land;
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 To develop, improve, acquire, administer, deal in, sub-divide, dispose,
lease and sell any and all kinds of lands, buildings, estates, and other
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forms of real property owned, managed, controlled and/or operated by the
government; and
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 To provide for, operate or administer such services as may be necessary
for the efficient, economical and beneficial utilization of the above
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Mandates
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 Regulatory and Proprietary Land Reclamation

 Infrastructure Development
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 Public Estates Development and Management

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Powers and Function

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The PRA is vested with both regulatory and proprietary powers/functions which
include the following:
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 To prescribe its By-Laws;


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To sue and be sued in its corporate name;

 To adopt and use a seal and alter it at its pleasure;
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 To purchase, lease, build, alter, construct, erect, enlarge, occupy,

manage, sell, mortgage, dispose of, or otherwise deal in, buildings of
every kind and character whatsoever, whether belonging to, or to be
acquired by the Authority;
 To construct, maintain and operate mains, pipes, machinery, water
reservoirs, artesian wells as may be reasonably and necessarily required
for the transaction of the lawful business of the Authority;
 To own or operate railroads, tramways and other kinds of land
transportation, vessels and pipelines, power house, hotels, restaurants,
terminals, warehouses and to manufacture, produce, purchase, sell,
dispose, encumber or otherwise deal in, rolling stock, equipment, tools and
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other appliances; to construct and operate in connection with its railroad

lines toll viaducts, toll bridges and toll tunnels;
 To construct, maintain and operate such systems of sanitary sewers as
may be necessary for the proper sanitation of its areas of operation; to
charge and collect such sums for constructions and rates for this service
as may be determined by the Board to be equitable and just; and to
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process waste materials obtained in the sewers for fertilizing purposes;
 To construct, maintain and operate such storm drains as may be
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necessary;
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 To hold lands of the public domain in excess of area permitted to private
corporations by statute;
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 To reclaim lands and to construct work across, or otherwise, any stream,
watercourse, canal, ditch, flume, street, avenue, highway or railway of
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private or public ownership, as the location of said works may require,
provided, that, said works be constructed in such a manner as not to
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endanger life or property or in a manner not to impair unnecessarily their
usefulness. Every person or entity whose property is crossed or interested
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by said works shall not obstruct any such crossings or intersections and
shall grant the Authority or its representatives, the proper authority for the
execution of such work. The Authority is hereby given the right-of-way to
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locate, construct and maintain such works over and throughout the lands
owned by the Republic of the Philippines or any of its branches and
political subdivisions. The Authority or its representatives may also enter
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upon private property in the lawful performance or prosecution of its

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business and purposes; provided, that, the owner of such private property
shall be indemnified for any actual damage caused thereby;
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 To issue such regulations as may be necessary for the proper use by

private parties of any or all of the highways, roads, utilities, buildings
and/or any of its properties and to impose or collect fees or tolls for their
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use, provided that, all receipts by the Authority from fees, tolls and other
charges are automatically appropriated for its use;
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 To organize subsidiary companies to undertake any of the activities

mentioned herein. The capital stock of such subsidiary companies shall be
subscribed in whole or in part by the Authority.
 To enter into, make, perform and carry out contracts of every class and
description, including loan agreements, mortgages and other types of
security arrangements, necessary or incidental to the realization of its
purposes with any person, firm or corporation, private or public, and with
any foreign government or entity;
 To exercise the right of eminent domain in the name of the Republic of the
Philippines, and in the acquisition of real estate by condemnation
proceedings, the title to such real estate shall be taken in the name of the
Republic of the Philippines, and thereupon, all such real estate shall be
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entrusted to the Authority as the agent of the Republic of the Philippines to

accomplish the aims and purposes of this Decree;
 To perform such acts and exercise such functions as may be necessary
for the attainment of the purposes and objectives herein specified;
 To promulgate such rules and regulations as may be necessary to carry
out its purposes and to provide penalties for the violation thereof which
penalties shall be a fine of not more than five hundred pesos or
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imprisonment for not more than six months, or both such fine and
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imprisonment in the discretion of the Court; and
 To perform such other functions as may be provided by law.
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Our Mission
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We are the lead government instrumentality mandated to reclaim land, regulate
reclamation activities, develop government properties using environmentally
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sound estate development and management approaches to serve as platforms
for innovative and sustainable socio-economic growth centers. Working with our
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stakeholders, we create legacy islands on water for the country’s coastal

defenses and sites for residential, commercial and industrial enterprises to
achieve stable and comfortable lives and advance the country’s development
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goals.
Our Vision
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In 2040, Filipinos will enjoy greater access to additional and improved land
areas through reclamation and estate development, following rigorous
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environmental standards to strengthen coastal defense and to provide well-

planned, integrated infrastructure and facilities necessary to promote
community collaboration, in a resilient and high trust society enjoying better
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quality of life.
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Values
Professionalism and Team Work

Respect for the environment
Accountability
Responsive to society’s needs

Excellence
Adaptable
Partnership driven
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Organizational Issues
The PRA has identified the strategic framework for understanding external and
internal influences and issues using the PESTLE analysis to analyze the key
drivers of change that have an impact on the organization. The abbreviation
stands for Political, Economic, Sociological, Technological, Legal, and
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Environmental factors.
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FACTORS ISSUES
• Frequent changes in the Approving
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Authority - The approving authority has
transferred from Office of the President
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(OP) to PRA and then subsequently to
NEDA
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• Historical changes in the supervising
Department for PRA - The approving
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authority has transferred from OP to
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DPWH, then DOF, and recently to DENR

• Working relationship regarding
1. POLITICAL
reclamation projects with LGUs and
other agencies
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• Change in Leadership (change in

priorities and policies) Political
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pressure/influences; Red Tape

• Change of Administration (National and
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Local)
• Political Influences
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• Difficulty of acquiring proclamations and

special patents
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• There is a long and tedious process

before the realization of assets and
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revenues
• There is a market driven reclamation of
land
• Sharing of revenues with the national
government and LGUs as well as other
2. ECONOMIC
government agencies
• Long duration of implementation process
from application, reclamation and titling.
Limited proponents engaged in
reclamation business.
• Increase inflation rates; Currency
Fluctuation
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• Capital intensive reclamation projects

• Regulations (Limited yield of
investments)
• Limitations imposed by PLA on the
disposition of reclaimed land
• Effects of added land on real estate
values
• Dependency on other countries with
respect to modern reclamation
technology and equipment
• Lack of sufficient knowledge for
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alternative filling materials for
reclamation projects other than sand fills
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• Software and hardware upgrading, latest
technology in dredging and reclamation
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• Limited local experts in Dredging and
Reclamation;
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3. TECHNOLOGICAL
• Lack of Environmental Data System
• Procurement of Decision Support
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System
• Establishment of the GIS
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• Slow internet service
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• Lack of latest surveying equipment

• Lack of technical training on the use of
new technology (software, hardware)
• Limited exposure of personnel on actual
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reclamation projects
• Issue with respect to the Writ of
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Kalikasan as well as other environmental

rules and regulations
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• Court cases/TRO/injunction on other

infrastructure projects
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• Cases filed against the Project;

• Jurisdictional Conflicts (Territory,
4. LEGAL Authority)
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• Conflicting/overlapping
mandate/authorities with other
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government agencies resulting to

confusion (DENR, LGUs, LLDA, PPA,
DPWH, BCDA)
• Government regulations
• PRA legal existence - corporate life
• Lack of pro-active information
dissemination on the positive effects of
reclamation to the environment.
5. ENVIRONMENTAL
• Difficulty of acquiring the ECC and
GSQP and area clearances
• NGOs; source of fill materials; ECC
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requirements/conditions
• “Environmental Activists”; Environmental
Impact
• Misconception on the possible effects of
reclamation projects by
environmentalists and other groups
without scientific basis
• Legal cases against reclamation (i.e.,
Writ of Kalikasan)
• Climate Change/Acts of Nature
• Negative acceptance of reclamation
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projects by organized groups like
fishermen, bird watchers,
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environmentalists, etc.
• Problems with respect to illegal settlers
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• Willingness towards stakeholder
6. SOCIOLOGICAL
engagements even by the fact that we
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are soliciting DAP for the SEMP
• Opposition from stakeholders; relocation
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of affected stakeholders
• Lack of support of LGUs;
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• Corruption
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(Table No. 1)
Needs and Expectations of Relevant Interested Parties (RIP)

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The PRA RIP matrix table shall be used to find ways to improve the products
and services being offered to increase stakeholders’ satisfaction. It shall also
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serve as a tool to understand the needs and expectations of all the interested
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parties. The same table will show the interested parties relevant to the
Agency’s QMS.
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Relevant Affected Requirements

Interested Party Process(es) NEEDS EXPECTATIONS
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OFFICE OF THE GENERAL MANAGER

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A. Investors / Negotiation and Project approval Timely approval of

Business approval of (Infrastructure) the project
owners projects Endorsement to
/Proponents NEDA and Notice to
Proceed
(Reclamation)
Reclaimed lands
Approval of the
Proposed Project
Permit
B. Office of the Negotiation and Policy studies, Compliance by the
President, approval of position papers, draft PRA to the
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LGUs, and projects and policies requirements of

other other regulatory Project approval various government
government concerns (Infrastructure) agencies (i.e. GCG
agencies Endorsement to requirements)
NEDA and Notice to
Proceed
(Reclamation)
Reclaimed lands
Permit
CORPORATE PLANNING AND MIS
C. All  Compliance to  Accomplishment Timely submission
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Department/U all Reports of all required
nits including requirements  Accomplished documents/reports
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Office of the  Planning forms as per
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General  Monitoring requirement/issua
Manager and  Corporate/Pro nce
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Chairman/BO ject  Information/updat
D presentation e on PRA and its
 Promotion
and
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projects
 Promotional
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advertisement Materials
 Marketing  Internal memos
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D. GCG and  Compliance to  Accomplished PRA’s Compliance

IATF on Good all forms as per to GCG
Governance requirements requirement/issua
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 Performance nce
Evaluation
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System
 Corporate
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Governance
 Good
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Governance
E. Service  Information/Tr  Annual Report PRA’s compliance
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Providers ansparency and Video Script to MOA and other

- Printing  Promotion Content related contracts
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companies and  Payment from

- Layout and advertisement PRA for services
design  Marketing rendered
firms  Corporate  Shooting permits
- Video Governance  Signed Contract
production  All documents
companies related to the
- Video project
directors,
editors, and
staff
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F. Reporters and  Freedom of  Official Provision on

Newspaper Information spokesperson accurate
Editorial Team  Good  Write ups, press information;
Governance / kit Disclosure of
Transparency  Data and relevant information
 Promotion information
and  Letter to the editor
advertisement Press kit
 Informational
materials
 Grant of interview
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 Official statement
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G. Proponents  Corporate/Pro  Information/updat Timely presentation
and other ject e on PRA and its and disclosure of
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government presentation projects relevant information
agencies  Promotion  Acceptance/appre
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and ciation of proposal
advertisement 
H. Sales Team
 Marketing
 Planning
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 Detailed Effective
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(Hotels/Venue  Performance information/requir coordination and
s) clear information on
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Evaluation ements
System  Signed Contract requirements and
 All documents details
related to the
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project

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I. Students  FOI  Information on

PRA and its Accessibility of
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projects accurate information

 Research and pertinent
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materials materials
 Grant of interview
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J. All  IT support  Hardware and  Cooperation

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Department/U services software, IT  Consideration on

nits  Procurement peripherals the time needed
of IT relevant to their to resolve
equipment jobs complicated
and software,  Internet concerns or
Internet connection those that require
Service. procurement
 No downtime
K. GCG and Website posting Updated/current  Complete
IATF on Good compliance data uploaded to the  Timely
Governance, (Corporate website on or before  Full compliance
DBM’s Governance deadline
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Transparency Scorecard, to requirements

Seal Good
Governance
Conditions,
Transparency
Seal)
L. Internet Internet Monthly payment  Good working

Service connection from PRA relationship
Providers  Timely
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M. IT Suppliers Supply and Payment of  Good working
delivery of IT service/equipment/s relationship
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equipment/requi oftware license  Timely
rements
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N. DICT, iGov Website and E-  Request letter  Complete
Project mail  Accomplished  Timely
maintenance
including the
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forms and/or
technical data they
 Full compliance
to requirements
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official PRA e- require to connect
mail address to their services
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 Compliance to their
requirements/speci
fications
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RECLAMATION AND REGULATION

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A. Proponents/ Reclamation Guidelines, existing

PRA to provide
Applicants of Process: policy, process andprompt technical
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Reclamation Evaluation Stage requirements guidance on the

and processes and
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Reclamation requirements to be
Components complied by the
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(NGAs, LGUs, proponents.

Private PRA Board Judicious review
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Entities/Corpo Acceptance of the and evaluation of

ration) project the full mandatory
requirements
submitted for the
project for
acceptance by the
PRA Board.
PRA Endorsement to Expeditious
the NEDA Board for endorsement of the
approval of the Project to the NEDA
project Board upon
acceptance of the
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PRA Board.
B. Proponents/ Reclamation PRA issuance of Timely issuance of

Applicants of Process: Reclamation Permit Reclamation Permit
Reclamation Implementation and Notice to and NTP upon full
and Stage Proceed (NTP) compliance of pre-
Reclamation construction
Components documents/plans.
(NGAs, LGUs,
Private
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Entities/Corpo
ration)
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C. Proponents/ Forfeiture  PRA Board  Prompt PRA
Applicants for Process approval Board approval on
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special the forfeiture of
registration/ unauthorized
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titling/ reclaimed lands.
forfeiture of  PRA request for
unauthorized
reclamation
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DENR
endorsement to
 Efficient PRA
request for DENR
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projects the Office of the endorsement to
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President (OP) of the Office of the

the issuance of President (OP) of
Presidential the issuance of
Proclamation (PP) Presidential
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Proclamation (PP)
D. ,Environment Reclamation  Environmental  Mathematical
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alists Process/ Protection modelings and

Implementation Plan/Program studies are
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Stage undertaken to
 Minimal or no ensure that the
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pollution to be reclamation has

caused by the minimal or no
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reclamation impact to the

project surrounding
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environment.
 Mitigation
measures are
implemented if
there is perceived
impact.
E. LGU EIA Process NTP Timely issuance of

NTP upon full
compliance of
required documents
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F. Private  EIA Process • NTP • Timely issuance

Proponents  GSQP • Source/volume of of NTP upon full
Assignment dredgefill material compliance of
required
documents
• Sufficient
source/volume of
dredgefill material
G. Fisherfolk EIA Process • Skills trainings Provision of
• Alternative effective trainings
livelihood and profitable
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livelihood options
H. DENR Area clearance, • Project Compliance with
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ECC and GSQP sustainability conditions of the
• Environmental ECC, permits,
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stewardship clearances and
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other environmental
laws
I. MMT
Members
MMT monitoring
activities and
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Ensure compliance to Active participation
ECC conditions to MMT activities
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regular meetings
J. Estates Securing of Assistance in  Identification of
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Management, ECC or CNC securing ECC or complete

Construction (where CNC environmental
Management applicable) requirements
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and Technical  Hiring of

Services appropriate
consultant/exper
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t
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 Accurate data
and complete
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documents
 Timely output
validation
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 Thorough and
objective
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compliance
monitoring
 Effective
coordination with
other
environmental
units
K. Finance  Approval of Supporting • Submission of
Department requests for documents complete and
budget accurate
availability documents
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 Processing of • Proper utilization

vouchers and liquidation
of funds
L. Records Receiving and Receipt and Correspondences
Office releasing submission of received by
correspondenc correspondences appropriate
es concerned
personnel in a
timely manner
M. Legal  Review of legal  Preparation of  Accurate
Department documents documents to be information
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 Issue legal reviewed provided in
opinions  Request for documents to be
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review with reviewed with
complete
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corresponding
attachments relevant
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attachments
 Thorough
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agreement’s
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final version
which should be
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in accordance
with legal
standards
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 Strictly
implement/adher
e to legal
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opinion
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N. GM’s Office Approval of Preparation of Proper distribution

correspondenc documents to be of final document to
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es and signed relevant person/s

agreements
O. PRA Board Board approval Preparation of Proper and
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board memo complete

documentation to
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support the action

requested from the
Board
P. LGUs • Public Protection from Effective coastal
consultation coastal flooding protection strategy
• Site and sea level rise for increased
assessment resilience, which
• Coastal can be sustained
Protection independently by
Formulation the community
• Search for
funding
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Q. NGAs Stakeholder Secure clearances Strict compliance

consultation and permits with laws and legal
procedures through
clearance and
permit conditions
R. Funding • Search for Formulation of Timely completion
Agencies/ funding coastal protection of effective coastal
Grantors strategy protection strategy
through:
• Provision of
accurate and
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complete data
and information
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• Effective regular
coordination with
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government
agencies
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• Proper fund
S. Foreign/Local • Site O
• Formulation of
management
Provide
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Experts assessment coastal protection comprehensive and
• Coastal strategy responsive
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Defense • Promotion of assistance

Master Plan their expertise throughout
preparation formulation of the
strategy through:
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• Provision of
complete and
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accurate data
and information
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• Act as an
effective and
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reliable conduit
to other
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government
agencies
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T. Community • Public Increased • Effective coastal

consultation community protection
• Site resilience through: strategy which
assessment • Coastal can be
• Coastal protection sustained
Protection strategy independently
Formulation • Training and by the
workshops community
• Provision of
effective and
comprehensive
trainings and
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workshops
LAND DEVELOPMENT, CONSTRUCTION MANAGEMENT AND TECHNICAL

SERVICES
A. Contractor Approval - Contracts - Adherence to
process the Contract
- Notice of Award Agreements
(NOA), Notice to - Facilitate the
Proceed (NTP) early issuance
of NOA and
NTP
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B. Consultant Approval All requirements:
process - Technical PRA’s prompt
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(schematic lay- provision of these
out plans & documents
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TCT’s)
- Legal (TOR,
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Contract
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Agreement)
- Financial
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(Budget)
C. Private
EP
Entities - Documentati - Relevant - Facilitate the

- (CBP-1A on and documents for timely and
Associatio approval the turn- favourable
R
n, ABPEA) process over/acceptance processing of

of the project. the relevant and
- Utility - Approval of complete
T
Providers the request - Inspection and documents

etc.) technical
O
assessment as - Permit for

basis for the immediate
N
release of permit issuance to the

requesting
O
party/s
D
D. PRA Allied Data gathering Technical

Departments/ and site Assistance: - Accurate and
Office investigation - Survey actual positive
- Cost Estimates results on the
- Design Plans basis of
- Monitoring of in- technical
house projects evaluation
- Issuance of
complete Const.
& Survey Plans
& detailed and
accurate Cost
Page 16 of 55
Estimates
- Turn-over of
completed and
accepted
Projects
JOINT VENTURE AND SPECIAL PROJECTS

A. All PRA a. Preparation a. Relevant financial, a. Well prepared FS
Departments of technical and legal with complete staff
PRA Board of FS/Requirement information regarding work covering all
E
Directors s for JV/SP the project aspects of the
project
C
b. Evaluation of b. Information
Proposals for regarding the viability b. Recommendation
U
JV/SP of the project on whether or not to
D
proposal (financial, accept the proposal
legal and technical) backed up by well
c. Preparation of
O
c. Information
conducted
evaluation thereof
R
TOR/Bidding regarding the scope
Documents for of work of the c. Well Prepared
EP
Consultants consultant and the TOR/Bidding

needed qualifications Documents and
successful
R
engagement of
d. d. Information / consultant thru
Implementation report regarding applicable laws,
T
and Monitoring status of project rules and

of JV/SP regulations
O
d. Implementation
N
of project on time in
compliance with the
O
contract, applicable
laws, rules and
D
regulations
B. Project a. Preparation a. Details of the a. Clear description
Proponents of project of the project and
FS/Requirement complete
s for JV/SP information on the
scope and
requirements of the
b. Evaluation of b. Information project
Proposals for regarding the
JV/SP completeness of the b. Evaluation and
proposal and the acceptance of the
lacking requirements proposal on time in
Page 17 of 55
that must be accordance with

c. provided laws, rules and
Implementation regulations
and Monitoring c. Information on the
of JV/SP status of the project c. Delivery of
as determined by undertaking of PRA
PRA on time, compliance
with contractual
obligations on time
C. NEDA/OGCC/ a. Preparation a. Complete a. Timely
LGUs/other of documentary submission of
E
government FS/Requirement requirements complete
entities s for JV/SP necessary for documentary
C
seeking requirements
b. Evaluation of approvals/permits
U
Proposals for b. Timely
JV/SP b. Complete submission of
D
documentary complete
O
requirements
c. Preparation of necessary for
documentary
requirements
R
TOR/Bidding seeking
Documents for approvals/permits c. Timely
EP
Consultants submission of
c. Complete complete
d. documentary documentary
Implementation requirements requirements
R
and Monitoring necessary for

of JV/SP seeking d. Timely
T
approvals/permits submission of
complete
O
d. Complete documentary
documentary requirements
N
requirements
necessary for
O
seeking
approvals/permits
D
D. Citizens a. Preparation a. Response to a. Timely response

of inquiries to inquiries
FS/Requirement
s for JV/SP
b. Evaluation of b. Response to b. Timely response

Proposals for inquiries to inquiries
JV/SP
c. Preparation of c. Response to c. Timely response

TOR/Bidding inquiries to inquiries
Documents for
Page 18 of 55
Consultants
d. d. Response to d. Timely response

Implementation Inquiries to inquiries
and Monitoring
of JV/SP
MARKETING AND ESTATES MANAGEMENT
A. Lot Buyers / Land Disposition  Terms of Successful public
Lessees (Sale or Lease) Reference bidding
thru public  Contracts
bidding  Bidding
E
Documents
C
B. Lot Buyers  Lot plan  Timely execution
 Tax declaration of contract
U
 Title
 Contract  Timely release of
D
clean title
C. Investors Land Disposition  Fairly-valued land Accurate appraisal
/ Appraisal O of market value of
land
R
D. Advertisers / Land Disposition  Policy, terms and Timely issuance of
EP
Events / Lease thru conditions permits for interim

Organizers Interim Use  Issuance of use
permits for interim
use
R
E. Government Land Disposition  Financial Timely remittance

/ Post-Marketing Statements of accurate
T
 Remittance of dividends
O
dividends
F. Students / Marketing  Masterplan Accurate
N
Interested Services  Marketing plan information

Public dissemination
G. LGU Relocation of  Technical Timely, effective and
O
families to be information during efficient coordination.

affected by the formulation
D
reclamation and
project implementation of
the relocation and
socio-economic
programs for the
affected families.
 Assistance,
security and
logistical support
during actual
relocation/
demolition.
Page 19 of 55
 -Certificate of
Compliance (COC)
H. Concerned  Issuance of Clear and updated

Barangay Barangay ID, information.
Community Tax
Certificate and Transparency and
other data dependability
pertaining to the
residents.
 -Presence during
E
actual relocation
and
C
implementation of
socio-economic
U
programs.
D
I. Inter-  -Endorsement on Close coordination
Government
Agency
O
the proposed
relocation and
R
Committee socio-economic
(IGAC) programs
EP
Consisting of
Presidential  -Presence during
Action Center actual relocation/
R
(PACE), demolition
Urban Mission
Assistance &
T
Development
Office
O
(UMADO),
National
N
Housing
Authority
O
(NHA),
Presidential
D
Commission
on Urban
Poor (PCUP),
Commission
on Human
Rights (CHR),
Office of the
Solicitor
General
(OSG),
Philippine
National
Page 20 of 55
Police (PNP),
Metro Manila
Development
Authority
(MMDA),
Department of
Social
Services and
Development
(DSWD),
Department of
E
Transportatio
n (DOTr), City
C
Health Office
J. Families Implementation -Relocation and Cooperation
U
affected by of Reclamation socio-economic
reclamation Project programs
D
project
K. LGU Payment of real
property taxes O
- Real Property Tax Timely payment of
taxes to sustain
R
operations of the
LGU
EP
L. DENR Approval of Survey plan & notes

survey plan
M. DENR Issuance of Certificate of no objection issued by
R
Special Patent DPWH, DOH and PPA

and Presidential
Proclamation
T
O
SUBSIDIARIES DEVELOPMENT AND MONITORING

A. NATIONAL Collection of Income/Dividends Timely and accurate
N
GOVERNME PRA share from collection of PRA

NT subsidiaries; share and payment
Requests for of dividends to the
O
approval of toll National Treasury

rate increases
D
and transaction
agreements
B. JOINT Monitoring of Compliance with Support in the event
VENTURE joint venture contracts and of COA
PARTNERS partners agreements entered observations,
into with joint venture hearings in the
partners Senate and/or
House of
Representatives, or
the filing of legal
cases against the
Page 21 of 55
project
C. MOTORISTS Monitoring of Traffic rules and Well-paved and

joint venture regulations within the maintained roads
partners expressways and proper traffic
maintenance
LEGAL AND ADMINISTRATIVE SERVICES
LEGAL
A. All PRA a. Documentatio a. Assistance in a. Contracts
Departments n and negotiation, review, reviewed are in
PRA Board of contracts or drafting of accordance with
E
Directors b. Legal contracts existing laws, rules
advisory and regulations
C
services
b. Legal review of b. Timely reply to
U
reply/correspondenc stakeholders in
D
e to stakeholders accordance with
existing laws, rules
O
Legal opinion/advice and regulations
in order to take
R
appropriate action Resolution of
problem, dispute,
EP
claim or issues in
accordance with
R
and regulations
B. PRA a. Investigation a. Give due course a. Due process and
employees to the complaint filed. prompt resolution of
T
the case in
O
accordance with
N
b. Legal advisory b. Legal opinion, and regulations

services advice, or
recommendation b. Opinion, advice
O
on human resource or recommendation

matters such as in accordance with
D
salaries, benefits, civil service rules

promotion etc. and regulations.
C. Office of the Case a. Relevant case Provide adequate
Solicitor Management information, resources, relevant
General documents, PRA’s and complete
legal position, budget information and
D. Office of the resources supporting
Government documents needed
Corporate in the prosecution of
Counsel the case.
Consistency in
Page 22 of 55
communication in
b. Legal counsel handling the case.
allowances
b. Timely payment
of allowances
E. Winning Documentation Contracts Endorsement of

bidders in and contracts contracts for
procurement approval and
transactions signing of
authorities
E
Contracts are in
C
accordance with
U
and regulations
D
F. Reclamation a. a. Contracts a. Endorsement of
Project Documentation contracts for
Proponents
(Government
and contracts
O approval and
signing of
R
entities) authorities
EP
Contracts are in
accordance with
b. Legal existing laws, rules
b. Legal advisory requirements, and regulations
R
services opinion, advice

b. Opinion, advice,
T
response, or
recommendation in
O
accordance with
existing laws rules
N
and regulations
G. House of Response to Position paper Timely submission
O
Representativ stakeholders relative to legislative of position papers

es/ proposals that will aid them in
D
Senate legislation.
Attend
hearings/meeting as
scheduled
H. Individual/s, Case Address their claims Appropriate action
corporate, or Management to their claims in
government accordance with
entities filing existing laws rules
lawsuits and regulations
against the
PRA
Page 23 of 55
I. Government a. a. contracts a. Endorsement of

entities Documentation contracts for
involving non- and contracts approval and
reclamation signing of
transactions authorities
Contracts are in
accordance with
b. Legal existing laws, rules
b. Legal advisory requirements, and regulations
services opinion, advice
E
b. Opinion, advice,
response, or
C
recommendation in
accordance with
U
existing laws rules
and regulations
D
J. PRA Legal advisory Address their claims Appropriate action
contracting
parties
services
O
or issues arising
from contracts
to their claims or
resolution of issues
R
in accordance with
existing laws rules
EP
and regulations
K. Citizens Legal advisory a. Response on legal a. Respond within
services matters/Legal 15 working days in
Investigation requirements accordance with
R
Code of Conduct
and Ethical
T
Standards for Public

b. Give due course Officials and
O
to the complaint filed Employees and EO

No. 2 (Freedom of
N
Information)
b. Act in accordance
O
with applicable
administrative rules
D
and regulations
ADMINISTRATIVE SERVICES
A. PRA Provision of  Approved Service To transport PRA
Employees service vehicle Vehicle form (trip employees safe and
ticket) sound in their
 Vehicle in good intended
condition destinations.
B. PhilGEPS/PS, Procurement of  Requisition Issue On-time delivery of
DBM, common-use Slip procured supplies
Supplier office supplies  Annual and materials and
and materials Procurement Plan equipment.
Page 24 of 55
and non-  Agency

common use Procurement
supplies and/or Request
equipment  Approved Budget/
Payment
 Purchase Orders
C. COA, PRA Periodic  Semi-annual and Submission of
Employees Inventory of Annual Inventory reconciled Reports
Property, Plant Report of on or before the
and Equipment Supplies, deadline.
(PPE) and office Materials and
E
supplies and Equipment
materials  Monthly Report of
C
Supplies and
U
Material Issued
D. Security and Security and Contract Office Building and
D
Janitorial Janitorial Manpower premises are
Providers services requirement for maintained and
O
deployment
Approved
secured by
outsourced
R
Budget/payment housekeeping/ utility
services and
EP
security services
E. PRA Records/Informa  Official letter-  Immediate
Employees tion request for release of the
R
Partners/Cont Management: information/record requested

ractors  Receiving s. information/
Suppliers Incoming  Official/legal records.
T
Concerned Records/Do documents.  Application for

O
Citizens cuments  Inventory of records

(Public)  Releasing of Records for disposition/retenti
N
National Records/Do disposition/retenti on.

Archives of cuments on.  Records
the  Records Disposition
O
Philippines Keeping Schedule.

(NAP)  Retention
D
and
Disposition
Recruitment,
Selection and
F. Applicants Placement: Application Letter Evaluation Results
PRA Employees Screening and Personal Data Sheet Interview and
Evaluation (PDS) Written Exam
Transcript of Results
Records Comparative
Training Certificates Assessment Form
Certificate of
Page 25 of 55
G. Personnel Eligibility/Rating/
Selection Deliberation License
Board PSB Resolution
Comparative Memo for the
Assessment Form Approving Authority
H. Civil Service Validation of
Commission Appointment Attested
Issued Appointment
Appointment Paper
Personal Data Sheet
(PDS)
E
Oath of Office
Authenticated copy
C
of Certificate of
Eligibility/Rating/Lice
U
nse
Position Description
D
Form/Job
Description
I. Civil Service O
Employee/Caree Training Needs Implementation of
R
Commission r Development Assessment (TNA) IDP
Performance Gap Accomplished
EP
Analysis Training Report

Individual
Development Plan
J. COA Government (IDP)
R
Accounting
Process relative Office Order Official Receipt
T
to attendance to Training Invitations Liquidation of cash

trainings/seminar Approval of Budget advance, if
O
K. DBM s applicable
N
Government Budget Allocation for

budgeting the proposed training Inclusion in the
O
process/allocatio plan of PRA officers Approved Corporate

n of budget for and employees as Budget of the cost
D
L. GCG trainings well as related estimates for

training expenses. training/scholarship
and related expense
items.
Continuous Establishment of
learning and Competency Integration of the
innovation in the Framework/Model Competency Model
organization in the
recruitment/hiring.
M. DBM, COA Rewards and Program on Awards Implementation of
Incentives and Incentive for the performance
Service Excellence based system.
Page 26 of 55
(PRAISE)
FINANCE
A. Commission Financial Audit  Financial Timely submission
on Audit Statements and of Annual Audit
(COA) schedules Report
 Accounting policy
B. Bureau of Remittance of  Issued check for Timely release of
Treasury Dividends to dividend dividends pursuant
(BTr) National remittance to Republic Act No.
Government  Letter of dividend 7656
E
remittance to the
National
C
Government
U
C. Bureau of Remittance of  Bank’s Timely remittance of
Internal Taxes to confirmation on taxes
D
Revenue National remittances
(BIR) Government
D. Department of
Budget and
Approval of
Corporate
O
 Proposed and
revised budget
Timely submission
of COB for the
R
Management Operating  Prior years’ Proposed and
(DBM) Budget (COB) audited and Revised Budget
EP
unaudited
PS/MOOE/CAPE
X accounts and
R
Financial
Statements
 Approved Board
T
Resolution for
O
COB
 Financial
N
Statements and
schedules
 Corporate
O
objectives,
D
priorities and
performance
measures
 Annual GAD
plan/budget and
accomplishment
report
E. Stakeholders: Report of  Collection letter Advance delivery of
(BIR, Collection and with SOA Collection Letter &
Sandiganbaya Deposit  PRA Official Statement of
n, PAGCOR, Collection Receipt upon Account
DPWH, Letters and collection
Page 27 of 55
PEATC, Statement of
others) Account (SOA)
F. Suppliers and Payment and  Approved Proper allocation of

Employees release of funds disbursement funds
vouchers Timely release of
 Issued checks payment
and cash
G. PRA Investment  Available funds for Long-term
Depository letters investment investment
E
Banks: Portfolio of Additional deposits
(PVB, LBP, Government Roll-over of
C
DBP) Securities. investments
U
D
(Table No. 2)
Scope of The Quality Management System (QMS)

O
All the requirements of the ISO 9001:2015 Standards are being adopted by the
R
PRA and being implemented to serve as the foundation of PRA’s journey to
EP
maintain and improve its quality and efficiency.

The PRA’s QMS covers the following operational processes considered as its
core process, as well as its interacting management and support process
R
indicated in the process map, which are performed at its Head Office located at
the 7th Floor Legaspi Towers 200 Building No. 107, Paseo de Roxas St.,
Legaspi Village, Makati City 1226.
T
1. Reclamation (including coastal defense strategy formulation)

O
2. Forfeiture
N
3. Estate Management and Development

4. Infrastructure Development
O
PRA’s QMS will not cover processes performed by its subsidiaries/affiliates,

D
namely the Bay Dredging, Inc. and the PEA Tollways Corp.
Page 28 of 55

2.2 PRA QMS MODEL

The Plan – Do – Check – Act cycle below enables PRA to make certain that
the management, core and support processes including the outsourced
services and products are adequately managed, resources are readily made
available and that opportunities for improvement are met and acted upon.
E
C
U
D
O
R
EP
R
T
O
N
O
D
(Figure No. 1)
The PRA QMS Model is based on the ISO 9001:2015 Standard.
The organization and its content, stakeholders’ requirements, and the needs
and expectations of relevant interested parties are the sources of inputs for the
planning process. Once these inputs are realized into strategies, plans and
targets, they shall be implemented by the core management through the
support units and operations. Simultaneously, the performance of the agency is
evaluated through the assessment and monitoring of accomplishments vis-à-vis
targets.
Page 29 of 55

The planning, implementation and performance evaluation shall result to

products and services in the areas of Reclamation, Estates Management, and
Infrastructure Development, consistent with the aim of achieving stable and
comfortable lives for Filipinos, allowing Filipinos to greater access to additional
and improved land areas, and creating islands for coastal defense. These
E
results are in line with the goal towards achieving stakeholders’ satisfaction.
C
Upon achieving these outcomes, they shall be used in the feedback mechanism
for the performance evaluation purposes. Such evaluation would be utilized by
U
the agency to identify and work on areas of improvements. Finally, these
improvements will be incorporated in the ongoing planning process to serve as
D
an additional input.
O
Overall, PRA recognizes that Leadership from the Management must be
present at all levels and in all aspects of the system to ensure that quality
R
objectives are met.
EP
R
T
O
N
O
D
Page 30 of 55

2.3 Process Map
E
C
U
D
O
R
EP
R
T
O
N
O
D
(Figure No. 2)
Page 31 of 55

3. LEADERSHIP
3.1 Leadership and Commitment
E
The leadership and management of PRA commits to promote quality,
communicate effectively, engage stakeholders, and supervise and direct the
C
employees to ensure the successful implementation of the QMS. They shall
U
ensure that the quality policy and objectives are established and compatible
with the strategic direction of the Agency.
D
PRA’s leaders shall direct and support employees to contribute to the
O
effectiveness of the QMS and shall likewise support other relevant management
roles to demonstrate their leadership as it applies to their areas of responsibility.
R
Furthermore, the top management of PRA shall review the QMS to ensure its
EP
effectiveness and suitability. The said review includes assessing opportunities

for improvement and identifying the need for changes to the QMS, including its
quality policy and objectives.
R
The leadership and management shall be accountable to the success of PRA’s

QMS and shall provide evidence of its commitment to the development and
T
implementation of the same.

O
N
3.2 Stakeholder Management
To realize its vision, PRA developed a Stakeholder Engagement and

O
Management Plan (SEMP) envisioned to determine stakeholders’ concerns,

issues, and feedback and integrate them into PRA’s decision-making process –
D
i.e. all throughout the project identification, implementation, and post-

reclamations stages.
As a government instrumentality with corporate functions, the agency seriously
assumes responsibility over the lives and welfare of the involved and affected
communities relevant to the environmental and societal impact of PRA projects.
The PRA shall ensure that stakeholder requirements are identified and met with
the end goal of boosting stakeholders’ confidence and satisfaction.
Within its organization, PRA believes in enhancing and maintaining a cohesive
organization by instilling a culture of professionalism, integrity, and
accountability among its workforce to be able to better serve its stakeholders.
Page 32 of 55

3.3 Quality Policy

We at Philippine Reclamation Authority, commit with unwavering dedication and
utmost professionalism to provide quality public service in the creation of
technologically and environmentally sound, climate change adaptive, self-
E
contained and well-planned legacy islands on water and coastal defense, as
well as render efficient management of government properties for the benefit of
C
the Filipino people.
U
We also affirm our unified commitment to fulfill our roles and responsibilities in
the effective implementation and sustenance of the ISO 9001 – Certified Quality
D
Management System.
To achieve this, we shall: O
R
• P-rovide excellence in everything we do by complying with all
requirements, maintaining world-class infrastructure, and continually
EP
improving our Quality Management System (QMS);
• R-espect the environment and be responsive to the society’s needs

R
while safeguarding government resources to achieve maximum

returns; and,
T
• A-ct with transparency and accountability through our highly motivated

O
and competent workforce.

N
O
D
Page 33 of 55

3.4 Organizational Structure and General Functions and

Responsibilities
E
Organizational Structure
C
U
D
O
R
EP
R
T
O
N
O
D
(Figure No. 3)
Page 34 of 55

General Functions and Responsibilities
Board of Directors:
 Responsible for the governance and policy direction of the Authority
Internal Audit Division:
E
 Ascertain the reliability and integrity of financial and operational
C
information and the means used to identify measures, classify and report
such information;
U
 Review the internal control systems, establish and compliance with
existing policies, regulations, plans and procedures;
D
 Monitors the extent to which the assets and other resources of the
corporation are accounted for, and safeguard from losses of all kinds;
O
 Reviews and evaluates the soundness, adequacy and application of
accounting, financial and other operating controls and promote the most
R
effective control at reasonable cost;
 Reviews operations or programs to ascertain whether or not results are
EP
consistent with established objectives and goals and whether or not such
programs are being carried out as planned;
 Evaluates the quality performance of all offices in carrying out their
R
assigned responsibilities; and

 Recommends corrective actions on operational deficiencies observed.
T
Office of the General Manager/CEO:

O
 Manages and directs the operations and internal administration of the

corporation in accordance with the policies, rules and regulations
N
formulated by the BOD. Provides general guidelines to the Office of the

AGMs and other departments in directing, coordinating and controlling the
O
substance and supportive activities of the corporation.

D
Corporate Planning/MIS Department:

 Plan, research, organize, develop, evaluate, install and control all
information technology requirements of the corporation. Facilitate the
formulation of overall corporate plans and programs with the Management
Committee. Undertake program, policy research and administer the
management information system of the corporation.
Special Projects, Joint Ventures and Subsidiaries:

 Handles over-all supervision of joint ventures and special projects to be
undertaken by the Authority, as well as the monitoring of existing
subsidiaries and the creation of new ones.
Page 35 of 55

Special Projects and Joint Ventures Department:

 Evaluates all proposals for joint and special projects that the authority shall
undertake.
Subsidiaries Development and Monitoring Department:
E
 Studies, evaluates, develops and organizes subsidiary companies where
C
feasible in various areas of operations and monitors the performance of
existing subsidiaries.
U
Reclamation and Regulation:
D
 Exercises over-all supervision in the planning, evaluation, regulation and
implementation as well as monitoring of all reclamation projects.
Field Offices:
O
R
 Coordinates with the Head Office in Makati, the implementation and/or
enforcement of the regulatory function of PRA in the Visayas and
EP
Mindanao.
Environmental Management Department:

R
 Oversees the compliance of Environmental laws in all stages of PRA

projects as well as other government units and private entities
T
Planning and Evaluation Division:

O
 Evaluates and recommend approval and implementation of proposed

reclamation projects.
N
Reclamation Department:
 Regulates and/or administers the implementation of contracts involving
O
reclamation projects.
D
Land Development, Construction Management and Technical Services:

 Oversees vertical and horizontal construction projects of PRA
Land Development Construction Management:

 Responsible for the field supervision of all PRA (vertical and horizontal)
projects under construction, as well as quality and cost controls on all
projects on PRA reclaimed lands.
Page 36 of 55

Marketing and Estates Management:

 Oversees the management, administration and disposition of PRA real
estate properties and the development and management of PRA owned
and assigned projects.
Marketing Department:
 Conceptualizes, strategizes, plans and implements the most
E
advantageous and profitable disposition/development package for PRA
C
real assets including post marketing/sales services.
U
Estates Management Department:
 Plans, strategizes, manages and implements development strategies,
D
PRA real estate properties to generate optimum returns from its
operations.
Finance:
O
R
 Executes and administers the plans, operating policies and procedures,
rules and regulations approved to promulgated by the Board of Directors
EP
including but not limited to over-all supervision of finance services to the

various offices of the corporation.
R
Budget and Treasury Department:

 Safekeeps and manages the assets and other cash records of the
corporation. Monitor investments, collection and expenditure. Prepare
T
PRA’s annual corporate operating and project budgets as well as

O
monitoring and rending of budget to reports.

N
Accounting Services Department:

 Ensures proper accounting and reporting of all transactions of the
Authority and compliance to fiscal policies of the government as well as
O
the accurate accounting of all its assets and liabilities including those that
are in trust and costing/valuation of investments, investment property,
D
reclaimed lands, inventories, supplies and property plant and equipment
Legal Department:
 Exercises over-all supervision of legal services to the various offices of the
corporation, to include but not limited to contract review and
administration, review of reclamation policies, guidelines, procedures,
investigation and litigation.
Page 37 of 55

Administrative Services Department:

 Provides administrative and auxiliary service to the various department,
develop, plan, organize, manage, evaluate and maintain a progressive
system of personnel management and development for the corporation.
General Services Division:

 Provides essential management services in the area of office space
E
management, repair and maintenance of facility and equipment, transport,
C
security and janitorial services in accordance with prescribed rules and
standards.
U
D
3.5 QMS Structure and Functions
O
The PRA through Office Order No. 143, series of 2017 created the composition of
its QMS Organization with corresponding roles and responsibilities, to wit:
R
EP
QMS Structure
R
T
O
N
O
D
(Figure No. 4)
Page 38 of 55

QMS Function
Top Management:
 Leads the establishment, implementation and monitoring of the QMS;
 Ensures effectiveness of the QMS through risk-based thinking;
E
 Establishes and communicates quality policy;
C
 Ensures that quality objectives are established
 Communicates the importance of meeting customer requirements;
U
 Determines and provides necessary resources and ensures that they are
adequately available; and
D
 Conducts Management Review meetings.
QMS Leader/Head: O
 Oversees the establishment, documentation and effective implementation
R
of the QMS;
 Promotes risk-based thinking in overseeing the effectiveness of the QMS;
EP
 Acts as liaison with external parties on matters relating to QMS;

 Ensures that procedures for Internal Quality Audit, Management Review
and Corrective Actions are established and implemented; and
R
 Reports QMS performance to Top Management for review and continual

improvement.
T
Risk Management Team:

O
 Performs oversight function in ensuring that the established risk controls

and related activities are consistently implemented;
N
 Plans and coordinates effective and efficient use of risk control tools; and
 Ensures that risk-related information are maintained and retained.
O
Training and Advocacy Team:

D
 Provides administrative support in terms of training and advocacy in the

successful implementation and sustenance of the QMS;
 Plans and coordinates effective deployment and efficient use of resources
in-line with training and advocacy activities; and
 Plans and coordinates echoing/cascading sessions on QMS related
training.
Knowledge Management Team:

 Ensures that the requirements for maintaining and retaining documented
information are established and implemented; and
Page 39 of 55

 Coordinates and oversees activities related to managing organizational

knowledge.
Internal Quality Audit Team:

 Determines conformance of the QMS to the planned arrangements and to
E
the requirements of ISO 9001;
C
 Determines whether the QMS is effectively implemented and maintained;
 Provides input to Management review regarding the results of audit; and
U
 Keeps track of the implementation of the conformance and preventive
actions for non-conformance during audits.
D
Quality Workplace Team:
O
 Ensures that the environment for the operation of processes needed to
achieve conformity to service requirements are managed;
R
 Ensures consistent implementation of 5S programs, as applicable; and
 Monitors and assesses workplace cleanliness, orderliness and safety.
EP
Secretariat/Documentation Team:
 Provides administrative support to successfully implement the QMS up to
R
the third party certification;

 Facilitates the delivery of specific outputs in-line with the QMS;
T
 Plans and coordinates effective deployment and efficient use of human,

financial and other physical resources for QMS; and
O
 Ensures that the requirements for maintaining and retaining documented

information are established and implemented.
N
O
3.6 Policy Formulation

D
The PRA Board of Directors (BOD) is responsible for the governance and policy
direction of the Agency while the Office of the GM/CEO administers the overall
management and operation of the agency in accordance with policies and
guidelines set forth by the Board of Directors. The Management together with the
BOD through policy formulation leads the establishment, communication,
implementation, and monitoring of the QMS.
Page 40 of 55

3.7 QMS Audit
Internal audit for the QMS is conducted at least once a year, in a twelve-month
interval, to ensure that QMS:
 conforms to the requirements of ISO 9001:2015, to planned
E
arrangements, to the QMS requirements established by the Agency and
C
legal requirements; and,
 is effectively implemented and maintained.
U
A QMS Audit Program is established through QMS Audit Plan prepared by the
D
team assigned to each unit.
The processes involved in the audit are: O

R
 Planning, which includes the creation and updating of audit program
taking into consideration the status and importance of the processes,
EP
areas to be audited and the results of previous audits. This process also
identifies and defines auditor assignments, audit criteria, and scope.
 Preparation, which starts with the Audit team’s review of available
R
documentation, followed by the preparation of checklist based

 Conduct of on-site Audit, which includes gathering of data through
interview, verification of documents, recording and consolidation of audit
T
findings and comparing these with set criteria.

O
 Reporting, which includes presentation of audit findings to the auditees.

 Audit Follow-up, which shall include verification of correction and
N
corrective actions to audit findings, specifically the NCs.

O
3.8 Management Review

D
A Management Review for the PRA’s QMS is undertaken once a year or

whenever necessary as deemed by the General Manager and CEO to ensure
continuing suitability, adequacy, effectiveness and alignment with strategic
direction.
The management review shall include discussions on:
 Matters arising from the previous management review meeting;

 Changes in external and internal issues relevant to the QMS;
Page 41 of 55

 Information, including trends in:
a. Customer Satisfaction and feedback from relevant interested

parties;
b. Status/attainment of Quality Objectives;
c. Process performance and conformity of products and services;
E
d. Nonconformities and corrective actions;
C
e. Results of monitoring and measurement;
f. Audit results; and,
U
g. Performance of external providers
D
 Adequacy of resources;


O
Effectiveness of actions taken to address risks and opportunities; and
Opportunities for Improvement
R
The management review outputs include decisions and actions related to:
EP
 opportunities for improvement;

 any need for changes in the QMS; and
R
 resource needs.
T
A documented information on these reviews shall be retained by the QMS

Leader/Head.
O
N
3.9 Continual Improvement

O
PRA continually improves its QMS through:

D
 Review of the suitability of the quality policy and update as necessary

 Review alignment of the quality objectives with the targets and objectives
of the PRA
 Analysis and implementation of actions to address Audit results
 Analysis of relevant data and implementation of appropriate actions
 Conduct of Management Review
Page 42 of 55

3.10 Control of Nonconformity
Products and/or services, which do not conform to specified and explicit

requirements are identified and controlled to prevent unintended use or delivery.
Appropriate actions are undertaken to mitigate, if not eliminate, any negative
E
effect or consequence. Related responsibilities and authorities for dealing with
nonconforming products and services shall be defined through guidelines,
C
procedures, manuals, as appropriate.
U
D
3.11 Corrective Action
O
Corrective actions to eliminate the causes of nonconformities are established to
R
prevent its recurrence. Guidelines and tools for corrective actions are established
to ensure that:
EP
 Nonconformities are reviewed;

 Root causes are determined;
R
 The need for action is evaluated to ensure that nonconformity/ies do not

recur;
 Actions needed are determined and implemented;
T
 Documented information on the results of actions taken are retained; and

O
 The effectiveness of the actions taken is reviewed

N
O
D
Page 43 of 55

4. PLANNING
4.1 Strategic Performance Management System
E
PRA ensures the fulfillment of the functions of its offices and personnel, and
assesses accomplishment through the Performance Management System (PMS)
C
and employs enabling mechanisms to achieve the same. It follows a four (4)
U
stage PMS cycle:
D
a) performance planning and commitment;
b) performance monitoring and coaching;
c)
d)
performance review and evaluation; O
performance rewarding and development planning.
R
EP
4.2 Risk and Opportunities
PRA adopts a risk-based thinking in achieving an effective QMS. The PRA’s

R
Risk Assessment Process (PRAP) is used to ensure that the products and
services are delivered, the intended results are achieved and the undesired
effects are reduced or prevented.
T
O
The process is integrated in the management system. When risks and/or

opportunities are identified in the course of implementation of the corporate
N
strategies, plans and targets, the same shall be analyzed and evaluated by the
core operations in order to determine the appropriate actions to be adopted.
O
Implementation of actions to address risks may include the following:

D
 Avoiding the risk;

 Taking the risk to pursue an opportunity;
 Eliminating the source;
 Mitigating its consequences; or
 Retaining it by informed decision
The nature of the risks and opportunities as well as the actions being adopted to
address it shall be recorded, documented and monitored through a risk and
opportunity registry. This way, the risks and opportunities are properly monitored
in order to improve the QMS.
Page 44 of 55

4.3 Quality Objectives and Plan
PRA’s quality objectives and plan is based on the Agency’s quality policy. It is a
measurable tool which comprises all the strategic, tactical and operational
objectives of the agency across relevant functions, levels and processes. The
E
accomplishment of these objectives and plans result to the agency’s delivery of
its products and services, boosting stakeholders’ satisfaction and confidence.
C
U
4.4 Planning and Performance Evaluation
D
The PRA’s planning and performance evaluation is performed semi-annually
O
through its Annual Planning Session and Mid-Year Assessment, conducted every
January and July, respectively. These sessions serve as a forum for
R
management to formulate policies and strategies, set plans and targets, and
assess accomplishments. Furthermore, quarterly monitoring is being undertaken
EP
to ensure that the corporate plans and targets are achieved within the agreed
timeline.
R
Moreover, PRA adheres to the Performance Evaluation System imposed by the

Governance Commission on GOCCs (GCG). Through the creation of a Strategy
Map, the agency guarantees that its products and services meets the
T
requirements of operational excellence and transformational governance with

O
respect to Social Impact, Finance, Stakeholders, Internal Process, and the

Organization. PRA’s periodic evaluation of accomplishments vis-à-vis its targets
N
is conducted through the performance evaluation scorecards, being undertaken

on the last quarter of the year.
O
4.5 Stakeholder Satisfaction

D
As part of PRA’s adherence and commitment to the needs of its stakeholders and
cognizant of the public perceptions, vis-a-vis the delivery of its functions, the
Stakeholders Satisfaction Survey is created in order to asses which areas of its
services and functions need improvement in order to achieve greater efficiency. It
is a tool to generate feedbacks from our stakeholders in terms of the delivery of
PRA services.
Page 45 of 55

5. SUPPORT PROCESS
5.1 Human Resources Management

The Human Resource Management Division of the PRA provides assistance and
E
services on the promulgation of office orders, rules and regulations related to the
administrative, operational and strategic aspects of human resource
C
management and development. Consistent with civil service rules and regulations
and other related government issuances on Human Resource Management and
U
Development, it develops, plans and administers a personnel program which
shall include:
D


O
Recruitment, Selection and placement;
Learning and Development;
R
 Classification and pay;
 Staff/ Career development;
EP
 Performance monitoring; and

 Employee benefits and welfare.
R
5.2 Infrastructure Management
The General Services Division ensures that proper preventive maintenance of all
T
administrative facilities and structures are implemented. It conducts continuing

O
research on how to effectively and efficiently serve the requirements of the

various offices and supervise, evaluates and maintains the administration of
N
program:
 Space management for various offices;

O
 Repair and maintenance of the building and its facility; and

 Repair and maintenance of all the motor vehicles, office equipment and
D
air-conditioning units.
5.3 Work Environment Management

The work environment of PRA pertains to the place of work to which employees
and stakeholders are exposed to. The PRA promotes the well-being and
satisfaction of each employee to assure effectiveness and efficiency, nurture
productivity and teamwork through the provision of the following, but not limited
to:
 well-maintained and conducive work stations and facilities including

utilities;
Page 46 of 55

 office equipment, computer hardware and software;

 support services such as telephone, computer networks and other
related facilities;
 safe and secured work environment; and
 physical fitness/wellness program.
Further, the Environmental Management Department, in coordination with the
E
designated Pollution Control Officer, shall ensure that the working environment at
the project site is in compliance with all existing environmental laws and
C
issuances.
U
5.4 Organizational Knowledge Management
D
Organizational knowledge is knowledge specific to the organization that is based
O
on internal sources, such as knowledge gained from experience and lessons
learned from failures and successful projects, as well as external sources, such
R
as knowledge gathered from customers or external providers, that is used and
shared to achieve the organization’s objectives.
EP
5.5 Communication Management

R
Top management ensures that appropriate communication processes are

established within the organization and cascading the implementation of the
quality management system through office orders, memorandum circulars,
T
internal routing slips, notices of meeting, designated emails per department/unit,

bulletin board postings as authorized by the Administrative Services Division,
O
website managed by MIS, mobile phones of managers, telephone lines of

departments/units, and general assemblies.
N
PRA ensures that information released through external communication are

O
authorized and approved pursuant to PRA’s Freedom of Information (FOI)

People’s Manual. Where required, advice appropriate to the context of the
D
communication may be sought concerning the content and dissemination of

certain external communications. Responses to external communications,
whether by letter or electronic mail, are recorded when transmitted. In each case,
the response is retained and controlled by the concerned office/unit in
accordance with the requirements for documented information.
5.6 Documented Information Management
Documented Information is meaningful data that is required to be controlled,

maintained and retained by an organization to provide evidence of conformity to
the requirements specified by ISO standards, customer requirements and of the
effective operation of the management system.
Page 47 of 55

5.7 Legal Management
The Legal Department provides assistance in all legal matters pertaining to

PRA’s operations. Legal advisory services are provided by rendering legal
opinions on matters arising from PRA’s internal and external transactions
involving questions of law, interpretation of contracts, policies, rules and
E
regulations, drafts/review all contracts where PRA is a contracting party,
drafts/reviews proposed administrative issuances, company policies,
C
proclamation, other executive issuances and proposed legislative bills which
U
require comment and recommendation of the PRA. Consistent with existing
laws, rules and regulations, it undertakes the conduct of investigation of illegal or
D
unauthorized reclamation and administrative investigations among PRA officers
and employees, and recommends appropriate action to the Board of Directors.
O
To ensure up to date monitoring of PRA cases, it assists or act as collaborating
counsel with the Office of the Government Corporate Counsel or Office of the
R
Solicitor General in all court actions filed for and against the PRA before judicial
and quasi-judicial bodies.
EP
5.8 Finance Management

R
Financial Management covers planning, organizing, monitoring and controlling

the financial activities and utilization of funds of the agency to safeguard its
T
assets and establishing procedures for collections through the following:

O
 Collections of receivables as per contracts, billings, statement of accounts

N
and schedule of amortization from various stakeholders;

 Disbursements are supported with complete documents and recorded with
existing accounting and auditing rules and regulations;
O
 Utilization of expenditures should not exceed the DBM approved budget.

 Maximizing income by investing excess funds in high yield low risk
D
investments and allocate funds into profitable ventures;

 Conduct of regular inventory of real estate property for proper disposition;
 Ensures that government reports and/or requests are submitted on time;
and
 Regular remittance of taxes and dividends due to the National
Government.
5.9 Procurement
Procurement refers to modes of acquisition of Goods, Consulting Services and

the Contracting for Infrastructure Projects of the Authority under Republic Act
Page 48 of 55

(RA) 9184 and its Implementing Rules and Regulations, either through Public
Bidding, or any of the Alternative Methods of Procurement, such as Limited
Source Bidding, Direct Contracting, Repeat Order, Shopping and Negotiated
Procurement.
Under RA 9184
E
PRA adheres to the generic procurement process mandated under Republic
C
Act No. 9184 (Procurement Law) and its Implementing Rules and Regulations
U
(IRR). All procurements are presented to the Bids and Awards Committee
(BAC) for deliberation and determination of the mode of procurement.
D
From the Corporate Operating Budget (COB) approved by the Board of
O
Directors and DBM, each procuring unit submits its Project Procurement
Management Plan (PPMP) to the BAC Secretariat for the preparation of the
R
Annual Procurement Plan (APP). No procurement is undertaken unless in
accordance with the approved COB and APP.
EP
A. Requisition
Each procurement is initiated by the end-user to the BAC for resolution.
R
Terms of Reference (TOR) or the bidding documents are approved by the

Head of the Procuring Entity (HOPE) prior to commencement of bidding
process.
T
O
B. Evaluation and Selection of Supplier

Some procurements are subject to Philippine Government Electronic
N
Procurement System (PhilGEPS) posting website depending on the

Approved Budget of the Contract (ABC) and mode of procurement as
stated in the BAC Resolution. Exempted from the posting requirement is
O
the procurement of regular and non-regular office supplies to be done

through the DBM Procurement Service. All bidders and suppliers must be
D
registered with PhilGEPS. A resolution shall be issued by BAC

recommending the award to the selected supplier based on the
compliance with the specifications or requirements defined on the
Purchase Request and Terms of Reference.
C. Issuance of Notice of Award

After evaluation of the bids in accordance with RA 9184 and its IRR, the
BAC recommends to the Head of the Procuring Entity (HOPE) or the PRA
GM/CEO, as the case may be, the award of the contract to the winning
bidder. Upon approval of HOPE, a Notice of Award (NOA) is issued to the
winning bidder and the corresponding contract shall be executed.
Page 49 of 55

D. Implementation of Contract
The concerned procuring unit shall implement and monitor compliance to
the agreed terms and conditions of the contract.
E. Acceptance of the supply, services, or infrastructure Project

Goods and services delivered as fulfillment of the supplier shall be
E
accepted by the Authority in the following manner depending on the
conditions as defined and agreed upon by both parties and where it
C
applies:
U
 Initial acceptance as delivered and inspection shall be conducted by
D
the Supply Officer and/or Budget Officer.
 Full acceptance if all components are completely delivered and
O
certified as complying with all applicable requirements.
R
All procurements are inspected prior to acceptance.
EP
5.10 Information Technology (IT) Management

R
The Management Information System (MIS) determines, provides and

maintains the necessary IT infrastructure and support necessary for
employees to deliver their output. These infrastructures include desktop and
T
laptop computers, and printers. Whereas IT support includes information

O
systems, databases, internet/intranet facilities, standard and specialized

software, data storage, IT security, support services, IT policy formulation,
N
and other related activities.

O
D
Page 50 of 55

6. CORE PROCESS
6.1 Reclamation
A. Planning and Evaluation Division
The Reclamation and Regulation Office (RRO) through the Planning and
E
Evaluation Division shall process all applications to reclaim from the receipt of
the Letter of Intent (LOI), including the billing of the filing and processing fees,
C
up to the acceptance by the PRA Board of the proposal and eventually the
U
recommendation by the PRA Board of the proposal to the NEDA Board, for
appropriate action and/or approval. The processing also includes the conduct
D
of ocular inspection for site viability assessment.
O
After the NEDA Board approves the proposal, PRA through the RRO shall
undertake the public bidding or competitive challenge process in compliance
R
with the competitive bidding requirement of Executive Order No. 146 s2013.
Thereafter, the relevant Implementing Agreement (IA) / Reclamation
EP
Agreement (RA) shall subsequently be executed between PRA, the

LGU/GOCC/NGA, and the winning proponent.
R
For PRA initiated/funded projects, the RRO through the Planning and
Evaluation Division shall prepare the documentary requirements such as
Feasibility Study and Detailed Engineering Design and secure the Area
T
Clearance for the project.

O
B. Permitting and Processing Division

N
Upon execution of the relevant IA/RA, PRA through the RRO shall cause the
submission of pre-construction documents prior to the issuance of the
O
Reclamation Permit.
D
The RRO through the Permitting and Processing Division shall undertake the
review and evaluation of the detailed engineering design and other pre-
construction documents, the result of which shall be submitted to the PRA
Board for the confirmation of the issuance of the Reclamation Permit.
C. Implementation Division
After the issuance of the Reclamation Permit, the PRA through the
Implementation Division shall:
Page 51 of 55

 Conduct the review of documents submitted prior to issuance of Notice

to Proceed (NTP) for the actual implementation of the reclamation
works upon compliance with the conditions stated in the Reclamation
Permit;
 Supervise and monitor the actual reclamation works to ensure the
E
smooth and efficient execution in accordance with the approved plans
C
and specifications, methodology(ies) based on IA/RA; and
U
 During the implementation of the project, secure from the Department
of Environment and Natural Resources (DENR) the Special Patent and
D
Original Certificate of Titles/Transfer Certificate of Titles for the
eventual conveyance to concerned parties.
O
R
After completion of the reclamation works, the Implementation Division shall
issue Certificate of Completion and Acceptance.
EP
6.2 Forfeiture
R
The Reclamation and Regulation Office through the Regulation Division shall:
T
 Prepare yearly periodic monitoring program and budget for monitoring

O
reclamation activities nationwide.

N
 Update existing regulatory policies and guidelines pertaining to

regulation of reclamation projects.
O
 Conduct periodic monitoring and inspection of coastline to monitor

illegal reclamation activities.
D
 Initiate investigation of reported/discovered illegal reclamations and

recommend appropriate legal and administrative action, if necessary.
 Advise violators to comply with PRA policies and guidelines for the
legalization/regularization of illegally reclaimed land through titling.
 Consult and Coordinate with concerned government regulatory

agencies for a more effective/coherent enforcement of laws, rules and
regulations.
Page 52 of 55

6.3 Estates Development and Management
The Marketing and Estates Management Departments ensures the efficient

and effective management, administration and disposition of PRA properties
through the following undertakings/activities:
E
1. Acceptance of the physical turnover and titles of newly reclaimed land
from the Reclamation Group;
C
2. Securing PRA properties in coordination with the Administrative
Services and Technical Services Departments;
U
3. Preparation of Business Plan with the end in view of generating
D
revenue streams for PRA;
4. Subdivision and consolidation of Lots/Titles in coordination with
Technical Services Department;
O
5. Development of professional business relationship with potential
R
stakeholders;
6. Disposition of PRA properties, management and monitoring of
EP
implementation of contracts in coordination with the Legal and Finance

Departments;
7. Timely settlement of dues on PRA properties in coordination with
R
Finance Department;
8. Maintenance of PRA properties in coordination with Technical Services
Department; and
T
9. Relocation and implementation of socio economic programs for

O
families adversely affected by reclamation projects in coordination with

Gender and Development (GAD) Focal Point.
N
6.4 Infrastructure Development

O
In PRA, the development of infrastructure projects follows a cycle process

D
consisting of four (4) phases covering Project Identification all the way to
Project Completion and Evaluation. This includes securing the necessary
environmental permits (ECC). In this type of approach, the PRA is both the
initiator and owner of the project. These four (4) phases are the following:
A. Project Identification
This is the process of collecting and identifying potential projects to be
undertaken by PRA
Page 53 of 55

B. Project Preparation
a. Feasibility Study
b. Fund Appropriation
c. Inclusion in the Annual Procurement Plan (APP)
d. Detailed Engineering
E
C. Project Implementation
a. Right-of-Way (ROW) Acquisition
C
b. Fund Release
U
c. Bidding and Contracting
d. Construction
D
e. Completion and Acceptance
D. Project Evaluation
a. Maintenance
O
R
If PRA acts as Project Manager, on the other hand, the PRA’s role, after
EP
signing of the relevant agreement with the client, shall either be by

Administration or by Contract.
R
If by Administration, PRA’s responsibilities cover the stages beginning with

MOU signing, procurement of materials, labor and equipment, construction
proper with the attendant supervision and monitoring also by PRA Technical
T
Personnel, all the way to project completion and acceptance.

O
If by Contract, PRA’s responsibility starts from signing of MOU, hiring of

N
building contractor, supervision and monitoring all the way to project

completion, maintenance and acceptance.
O
Project acceptance, in all cases, is being performed by a Project Acceptance

Committee composed of representatives from PRA’s technical, finance and
D
Estates Management Departments.
ENVIRONMENTAL MANAGEMENT
A. Reclamation and Forfeiture
All projects involving reclamation, from the application for the issuance of
Environmental Compliance Certificate (ECC), through the implementation,
completion and acceptance/turn-over of the reclaimed land, the EMD shall
ensure compliance of the project proponents of the conditions of the ECC and
Page 54 of 55

all relevant environmental laws and issuances such as Code on Sanitation

(PD 856), Philippine Clean Air Act (RA 8749), Philippine Clean Water Act (RA
9275), Ecological Solid Waste Management (RA 9003) and Toxic Substances
and Hazardous and Nuclear Wastes Act (RA 6969).
B. Estates Development and Management and Infrastructure Development
E
The Environmental Management Department shall oversee the compliance of
environmental laws in all stages of PRA Projects and coordinate with
C
concerned government entities and stakeholders on all environment related
U
concerns.
D
O
R
EP
R
T
O
N
O
D
Page 55 of 55

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PHILIPPINE RECLAMATION AUTHORITY

QUALITY MANAGEMENT SYSTEM

QUALITY MANAGEMENT SYSTEM MANUAL

TABLE OF CONTENTS PAGE NO.

3.4 Organizational Structure and General Functions and 34

3.5 QMS Structure and Functions 38

3.7 QMS Audit 41

3.9 Continual Improvement 42

3.11 Corrective Action 43

4.1 Strategic Performance Management System 44

5.5 Communication Management 47

QUALITY MANAGEMENT SYSTEM MANUAL

observe and implement the quality system being maintained at

familiar with and appreciate the PRA QMS.

2. CONTEXT OF THE ORGANIZATION

2.1 Organizational Profile

PRA History/Corporate Profile

The Philippine Reclamation Authority (formerly Public Estates Authority), one of

the Government’s most active development agencies, was created in 1977 by

PRA, which is mandated to be self-liquidating, has created assets for the

QUALITY MANAGEMENT SYSTEM MANUAL

generating real estate properties, especially in its 1,500-hectare reclamation

Resources (DENR), the Department of Public Works and Highways (DPWH),

the Department of Science and Technology (DOST), the Metropolitan Manila

materials, consistently updating its personnel on the modern techniques of

reclamation and land development projects. It is also actively penalizing

adheres to the principles of environmental governance and sustainable

PRA also endeavors to establish coastal protection strategies in vulnerable

QUALITY MANAGEMENT SYSTEM MANUAL

of serving the Filipino people – through utmost professionalism and

PRA was created for the following purposes:

 To reclaim land, including foreshore and submerged areas by dredging,

 Regulatory and Proprietary Land Reclamation

 Public Estates Development and Management

Powers and Function

 To prescribe its By-Laws;

To sue and be sued in its corporate name;

 To purchase, lease, build, alter, construct, erect, enlarge, occupy,

QUALITY MANAGEMENT SYSTEM MANUAL

other appliances; to construct and operate in connection with its railroad

upon private property in the lawful performance or prosecution of its

 To issue such regulations as may be necessary for the proper use by

 To organize subsidiary companies to undertake any of the activities

QUALITY MANAGEMENT SYSTEM MANUAL

entrusted to the Authority as the agent of the Republic of the Philippines to

stakeholders, we create legacy islands on water for the country’s coastal

environmental standards to strengthen coastal defense and to provide well-

Professionalism and Team Work

Responsive to society’s needs

QUALITY MANAGEMENT SYSTEM MANUAL

DPWH, then DOF, and recently to DENR

• Change in Leadership (change in

pressure/influences; Red Tape

• Difficulty of acquiring proclamations and

• There is a long and tedious process

• Capital intensive reclamation projects

• Lack of latest surveying equipment

Kalikasan as well as other environmental