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Golden Gate Colleges Senior High School Department: The Problem and Its Background
Golden Gate Colleges Senior High School Department: The Problem and Its Background
Chapter I
Introduction
such as grocery stores, restaurants and banks that takes place at the
drawers at the beginning of shifts to ensure the amounts are correct and
difference between the total amount of transactions recorded and the total
amount of money collected. When this happen, he/she is either not playing
overages are not just free money, sometimes an overage indicates that
excess at the end of the day unless they are very good; they will inevitably
merchandise, can your employer charge you for the loss? Under federal
law, the general rule applies; As long as the employee still earns at least
the minimum wage after deductions, there no rule against charging loses
and damage to the employee. Many states have adopted stricter rules,
however. Some states require employers to get the employees pay check .
one involved should be determining what happened and why . When you
track cash problems. You can begin to understand the reasons for cash
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your businesses. If the amount is small, you may have a cashier handler
Tighten your cash handling controls at the point of purchase and retrain
occur because of a direct loss to money that is on-hand . There are multiple
Shortages are more than likely caused by incorrect change given to the
where why, and how. Many times the overage happened because a
customer was either over charged or was not given their proper change
back. Both of those occurrences are bad for business. Your customer must
be able to trust your store and be comfortable that you are honest and
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accurate in your money handling. Another possibility when you are seeing
regular overages for a particular cashier is theft . This could also be the
together.
transactions, requires less disciplinary actions and does not require cash
audits and lengthy investigations. With this policy, they do not have to find
program. Well trained cashiers who have a full understanding of their job
expectations and their audited performances are above set standards are
important as it not only spoils the performance of individual itself but also
those who value their work, their word and their future with your company
will take responsibility and tell you the truth . Making errors may or may not
cause great problems with a project or with the company, in general, but
mistake they made, you will have a better understanding of the issue and,
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even better, you understand that the employee values his integrity and
aim to possess and evaluate employees with their own selves and their
behaviour at work.
branches
1.1 Age:
1.2 Gender:
3. How do the employees handle cash and check receipt and slips?
circumstances?
overages?
Rural Bank, Bangko Kabayan, Inc, Philippine National Bank and City State
Bank. The selection of the said branches was brought about by the fact
overages.
The questions focused on the way they handle cash, drawers, slips and
From the answer, the researchers determined the proper handling of the
following:
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To the bank employees, the results may enable them to assess and
evaluate their own selves with their behaviour at work . It may help them to
make decisions and recognize the things they have to do and the skills and
To the bank client, the information will enable them to know what the
will have a trust with the company that the money they save is really safe
and secure.
related findings. This study will also serve as their cross-reference that will
Conceptual Framework
In this study, the profile of the respondents such as the gender, age,
civil status, their position at their workplace, name of their company and
the year of their service are our prepared input and the proper handling of
For this study to be reliable and truthful the researchers used the
ideas and information that helped us to finish this study . The researchers
for them to answer. With the answers we have collected, we get its
get within the proper handling of the employees toward Shortages and
Reconcilliation
and Auditing
Appropriate
Behavioural
Action
Definition of Terms
There are some terms that need to be defined in this study for clarity
work.
visual thinking that gives one the ability to solve problems quickly and
that contains an unconditional order from the drawer that directs a bank to
spent, ensuring the two values are balanced at the end of the recording
Chapter II
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REVIEW OF RELATED LITERATURE AND STUDIES
chapter will include the causes, controls, and policies of such problems like
Conceptual Literature
Koutoupis, A., G., & Tsamis (2009) state internal audit needs to
Banks are requested to have certain amount of capital ratio, this ratio
should be within certain limits otherwise bank will have liquidity problem .
on capital amount so they can see how much more it can drop or increase.
materiality, the fund includes significance that goes beyond its size. A
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regular audit of the Cash Reserve Fund function can help ensure the
internal controls. There are often no checks, and a single operator can
cases, internal controls can help to prevent the business from fraud losses .
Fraud is a risk that almost every business could have . Banks are
business. It could affect small business even more often than it could affect
employees. The most common reason losses happen is that only one
their values fit with the organizational. The person who places great
match with and organization that seeks conformity from its employees.
rewards to employees who fit. This argues for management to seek the
candidate who has not only the ability experience, and motivations to
widely accepted that the reasonable way to deal with internal control
charged with governance and management). ISA 265 state that the
appears when the control is created and integrated in such a way that it is
2014, 159,172)
ability to retort to, and cope with, the external stress-inducing factors.
and also the quantity of sleep and rest that a person get
Banking sector all across the globe has become vulnerable to the
risk and uncertainty proof. Internal control and risk management are
Related Literature
world wide economies and their employees are the best source of
employees can create a positive perception and ever lasting image in the
safe guard its assets, to check the accuracy and reliability of its accounting
Company” pp 21-22 by Terengo Asmare, Cash, the most liquid asset and
protect this asset. Accordingly it is the policy of the company that the
secure at all-time fund should be kept in safe locked box . All funds except
for the imprested cash must be deposited in accordance with the daily
employee so that in all instances one person will check the work performed
prepared.
business entity would only succeed if it controlled and managed its cash
cash are of a prime importance in any business because those areas are
Cyprus” (2016) “An Analysis of the Internal Audit and Internal Control
Systems of Banks in TRNC” pp 1-3 by Ali Argun, During the last three
uncertainty, thus banks’ risk has increased. The increase in the risk
exposed by banks, forced banks and Central Banks to innovate new risk
management.
control system. Internal audit unit assure adequacy and compliance with
the banks policies and procedures . Internal audit is the most important
resources, produces reliable financial reports, and complies with laws and
frauds and error. The internal control system is equally important to the
kept at all times and authorization and approval limits of jobs and funds
detect risks in their operations that might contribute to their losses and
therefore will put in place measures to deal with these risks. With minimal
performance.
Synthesis
The banks plays an important role in world wide economies and their
transactions.
and financial internal control within the employees helps a bank’s board of
reliable financial reports, and complies with policies and rules . Effective
improper behaviour and assist in their timely detection frauds and error.
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Chapter III
conduct their study. This includes the description of the research design,
treatment of data
Research Design
information about the uses of it to them . The researchers got their desired
answers about the shortages and overages, in terms of tellering, and their
research respond. The employees that have studied are only from the
Research Instrument
questions and you cope with it. The researchers tried to visualize and
used in the research survey is to have the updates to the information about
transactions
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Data Gathering
gather data and information about their behaviour. The researchers also
The data that was gathered and treated statistically used various
gender, civil status, company name and years of service. The computed
Where:
p = percentage
f = frequency
data using statistical tools that gives in order to have more meaningful
respondents in terms of age, sex, civil status, company name and number
of years in service.
1.1 Age
Table 1 shows that the respondents whose age range is from 20-25
years old are thirteen (13) or 43 percent and twelve (12) of them are
ranging from 26-30 years old or 40 percent . And the rest are 31-35 years
1.2 Gender
Table 2
70percent with the frequency of twenty one (21) and the rest are male
Table 3
constituted with 50 percent with the frequency of fifteen (15) and the rest
constituted to 16.67 percent with the frequency of five (5). There are four
(4) respondents or 13.32 percent from Philippines Savings Bank and Thrift
frequency of 3. There are two (2) or 6.67 percent of the respondents are
from Bank of Commerce, Robinsons Bank, Asia United Bank, Rural Bank,
Bangko Kabayan, Inc, Philippine National Bank and City State Bank.
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2. Respondents Assessment on Proper Handling of Bank
Employees
This part shows how the respondents assessed the proper handling
receipt and slip handling, policies and rules, and their behavioral action.
Table 5
Overages
periodically counted their cash drawers” gained the highest percent of 100
percent. While the least frequently statement are “They always safeguard
breaks, etc, they count the money that was given to them by the client,
cash counts documented, they lock their drawers, and all overages and
handling in terms of cash and check receipt and slip handling are
Table 6
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Proper Handling of Bank Employees in Terms of Cash and Check
used:
90 Always
a. Do you still keep the voided copies of
receipts?
b. Do you stamped the check before
100 Always
putting it in the cash drawer?
10. Do cash counted and verified when
96.67 Always
you receive your drawers?
11. Does duplicate copy of receipt
86.67 Always
given for all transactions?
Composite Percentage 94.44 Always
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Table 6 shows that the bank employees always do the given
“They reconcile their cash register summary reports to the cash count at
the close of a shift and stamped the check before putting it in the cash
drawer” has 100 percent which means that all the respondents always do
this work. While the least frequently statement is “Duplicate copy of receipt
study.
Table 7
Implemented
Table 7 shows that the bank employees always and never do such
of, the applicable bank policies and they follow the rules of the bank has
100 percent which means that all the respondents always do this work .
not appropriate to the rules given to them” which has 76.67 percent which
Table 8
the respondents always behave like this. While the least frequently
statement is “In handling and answering with the problems and issues in
Chapter V
chapter.
Summary
difference between the total amount of transactions recorded and the total
amount of money collected. When this happen, he/she is either not playing
cashiers who have a full understanding of their job expectations and their
banks. The findings show that majority of the respondents are 20-25 years
old and majority of the respondents were female. The researcher assessed
terms of shortages and overages, cash and check receipt and slip
counted their cash drawers, they reconcile their cash register summary
reports to the cash count at the close of a shift, stamped the check before
reported, they have access to, and knowledge of, the applicable bank
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policies, they follow the rules of the bank and in handling and answering
with the problems and issues in tellering transactions, they behave; The
Findings
From the information obtained and analysed, the study has come up
1.1 Age. The respondents whose age range is from 20-25 years
old are thirteen (13) or 43 percent and twelve (12) of them are ranging
from 26-30 years old or 40 percent . And the rest are 31-35 years old
70 percent with the frequency of twenty one (21) and the rest are male
constituted with 50 percent with the frequency of fifteen (15) and the rest
Bank constituted to 16.67 percent with the frequency of five (5). There
are four (4) respondents or 13.32 percent from Philippines Savings Bank
with the frequency of 3. There are two (2) or 6.67 percent of the
Bank, Rural Bank, Bangko Kabayan, Inc, Philippine National Bank and
Employees
highest percent of 100 percent. While the least frequently statement are
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“They always safeguard their drawers when unattended – including end
of shift, lunch, bathroom breaks, etc, they count the money that was
given to them by the client, cash counts documented, they lock their
drawers, and all overages and shortages recorded in a log” which has
96.67 percent.
2.2 Cash and Check Receipt and Slip Handling. The bank
summary reports to the cash count at the close of a shift and stamped
the check before putting it in the cash drawer” has 100 percent which
means that all the respondents always do this work . While the least
always and never do such works and gained the composite percentage
access to, and knowledge of, the applicable bank policies and they
follow the rules of the bank has 100 percent which means that all the
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respondents always do this work. While the least frequently statement is
them” which has 76.67 percent which means that the respondents never
do this work.
which means that all the respondents always behave like this. While the
Conclusion
the questionnaire and also from the ideas we got from the internet that
shortages and overages occur because they don’t always safeguard their
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drawers when unattended – including end of shift, lunch, and bathroom
breaks, etc., count the money that was given by the client, cash counts
log. In handling cash and check receipt and slips, the employees always
reconcile their cash register summary reports to the cash count at the
close of a shift and stamped the check before putting it in the cash drawer .
reported, they all have access to, and knowledge of, the applicable bank
policies, and follow the rules of the bank . When experiencing shortages
Recommendations
In the light of the findings and conclusions drawn in this study, the
1. For the bank employees, think of every decision you make and
4. For the bank client, the bank management is doing their best in
5. For the future researcher, you can use this as your guide and
resource for your study and you may take further studies about this
topic.