Session Plan

Sector : Information and Communications Technology

Qualification Title : Computer Hardware Servicing NCII
Unit of Competency : Diagnose and Troubleshoot Computer Systems
Module : Diagnosing and Troubleshooting Computer Systems

Learning Outcomes:

 Plan and prepare for diagnosis of faults of computer systems

 Diagnose faults of computer systems
 Rectify/correct defects in computer systems and networks
 Test systems and networks

A. Introduction
This unit covers the knowledge, skills and attitudes needed to diagnose computer systems and networks.

B. Learning Activities

LO 1: PLAN AND PREPARE FOR DIAGNOSIS OF FAULTS OF COMPUTER SYSTEMS

Learning Content Presentation Practice Feedback Resources Time

 Occupational Health &  Read information  Answer self-check  Compare to answer  Information sheet
Safety policies and sheet on OH&S  With your trainer key  Trainer
procedures policies and present, practice  Have your trainer
procedures OH&S policies and observe trainee
procedures performing the OH&S
policies and
procedures

 Use of tools, testing  Read information  Answer self-check  Compare to answer  Information sheet
devices and Personal sheet C3.LO1 on  Observed an key  Advance student
protective equipment use of tools, testing advance student  Have the trainer  Tools and testing
devices and observe your task devices
Personal protective  Personal protective
equipment equipment
 Trainer
  Electronic fault findings  Read information  Answer self-check  Compare to answer  Information sheet
sheet C3.LO1 on key  Slides
Electronic fault
findings
 View slides

 Network Operating  Read information  Answer self-check  Compare to answer  Information sheet
Systems and sheet C3.LO1 on key  Slides
Application Software Network Operating
Systems
 Read information
sheet C3.LO1 on
Application
Software
 View slides

LO 2: DIAGNOSE FAULTS OF COMPUTER SYSTEMS

Learning Content Presentation Practice Feedback Resources Time
 Use of tools, testing  Read operation  Perform task  Have the trainer  Operation sheet
devices and Personal sheet C3.LO2 on check your  tools, testing devices
protective equipment use of tools, testing performed task and Personal
devices and protective equipment
Personal protective  Trainer
equipment

 Network Operating  Read operation  Perform task  Have the trainer  Information sheet
Systems and sheet C3.LO2 on check your  Trainer
Application Software Network Operating performed task
Systems
 Read operation
sheet C3.LO2 on
Application
Software
LO 3: RECTIFY/CORRECT DEFECTS IN COMPUTER SYSTEMS AND NETWORKS
Learning Content Presentation Practice Feedback Resources Time
 Electronic fault findings  Read operation  Perform task  Have the trainer  Operation sheet
sheet C3.LO2 on check your  Manuals
Electronic fault performed task  Trainer
findings
 Read manuals

LO 4: TEST SYSTEMS AND NETWORKS

Learning Content Presentation Practice Feedback Resources Time
 Computer Hardware and  Read operation  Perform task  Have the trainer  Operation sheet
Peripheral devices sheet C3.LO2 on check your  Trainer
testing Computer performed task
Hardware and
Peripheral devices

C. Assessment Plan
 Interview: Questions on OHS procedures; Use of tools, testing devices and Personal protective equipment; Electronic fault findings; Network
Operating Systems and Application Software, Computer Hardware and Peripheral devices
 Practical Demonstration w/ oral questioning on Plan and prepare for diagnosis of faults of computer systems, Diagnose faults of computer
systems, Rectify/correct defects in computer systems and networks, Test systems and networks

D. Trainer’s Self – Reflection of the Session

Prepared by: