SERVICE LEVEL AGREEMENT

BETWEEN SINOTRUK ZIMBABWE of No. 118 Mutare Road, Msasa (herein after called
the Service provider).
And

OILCOM (hereinafter called the buyer)

In consideration of the mutual promises and other valuable consideration exchange by the parties as
set forth herein, the parties intending to be legally bound, thereof the contract is legally binding
document.

TERMS AND CONDITIONS AGREED

The Service provider hereby sells to the Buyer who hereby purchases upon the terms and conditions
hereinafter set forth the service and maintenance of motor vehicles that are as follows Sinotruk
Zimbabwe described in the following schedule and hereinafter referred to as Service.

1. Service Schedule

SINOTRUK ZIMBABWE

Parts list and prices in USD

ITEM PART DESCRIPTION QTY PRICE
1 OIL FILTER 2 10
2 FUEL FILTER 1 22
3 TURBO OIL FILTER 1 35
4 AIR FILTERS 1 66
5 ENGINE OIL 40 160
6 WATER SEPARATOR 1 46
7 COOLANT 15
8 BRAKE FLUID 12
9 ATF 20litres 60
10 GEAR OIL 20litres 75
11 DIFFERENTIAL OIL 20litres 75
12 LABOUR PER HOUR 50

Service schedule
MILEAGE LABOUR
READING ITEM TO BE CHANGED (hrs)
5000 General checks
10000 1;2;3;4;5;12 6
20000 1;2;3;4;5;6;12 8
30000 1;2;3;4;5;6;7;8;9;10;11;12 10
40000 1;2;3;4;5;12 6
50000 1;2;3;4;5;6;12 8
60000 1;2;3;4;5;6;7;8;9;10;11;12 10
70000 1;2;3;4;5;13 6
 80000 1;2;3;4;5;6;13 8
90000 1;2;3;4;5;6;7;8;9;10;11;12;13 10
100000 1;2;3;4;5;13 6

2. TERMS OF SERVICE

 Services are to be carried out by Sinotruk certified technicians during warranty period or
warranty falls away as per terms and conditions in the agreement of sale.
 All services to be carried out at the Sinotruk workshop at 118 Mutare road, Harare in the
event that the buyer has a suitable workshop service will be carried out at their premise
which will attract a further charge of mileage charged per kilometer and travel time.
 During warranty period all parts for maintenance are to be changed by Sinotruk personnel
besides greasing of vehicle and top up for water in radiator. Anything else will have to be
communicated with the Sinotruk workshop manager and only after approval from the
workshop manager can any work be done on vehicles by your internal workshop.

3. PAYMENT OF SERVICE

 All services carried out are to be paid within 7 days after service has been carried out with an
allowance of up to 21 days if payment is made in USD.
 Please note that any overdue payments will be recalculated to the prevailing rate of the day
and re-invoiced.
 Prices are subject to change as the interbank fluctuates.

4. SERVICE BOOKING

 All services are to be booked through our workshop manager in the event that he is not
reachable we have the workshop foreman or the Aftersales manager please see contacts
below.

5. Duration

 The contract will be renewable on an annual basis.

Ishmael Maribha (Workshop Manager) +263779 482 525 email:ishamael@sinotrukzimbabwe.co.zw

Thembinkosi Ndlovu(Sales Manager) +263 773 446 138email:thembinkosi@sinotrukzimbabwe.co.zw

Elfigio Gwekwerere (Aftersales) +263 718 20 20 20 email: elfigio@sinotrukzimbabwe.co.zw

Office landline: +263242 480 885 or +263 (242) 480 068-9

In witness whereof and acknowledging acceptance and agreement of the foregoing service provider
and buyers affix their signatures hereto.
For and on behalf of Sinotruk Zimbabwe (SERVICE PROVIDER)

1). Authorised Personnel

Name: …………………………………………………………

Identification No: ………………………………………………..

Address & Contact No:………………………………………………

Position : ………………………………………………………………….

Signature………………………………………………………………….

2). Witness

Name…………………………………………………………………………

Identification No………………………………………………………..

Address & Contact No…………………………………………………………………………………………………………………………

Position……………………………………………………………………

Signature………………………………………………………………….

Signed on this…………………………….Day of………………………..2020

For and on behalf of ……………………………. (buyer)

1). Authorised Personnel

Name…………………………………………………………………………

Identification No………………………………………………………..

Address & Contact No………………………………………………………………………………………………………………………….

Position……………………………………………………………………

Signature………………………………………………………………….

2). Witness

Name…………………………………………………………………………

Identification No………………………………………………………..

Address & Contact No…………………………………………………………………………………………………………………………

Position……………………………………………………………………

Signature………………………………………………………………….

Signed on this …………………………….Day of……………………………………………2020