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Business Process Monitoring for Fusion Applications (Doc ID 2702600.1)

In this Document

Purpose
Questions and Answers
1. What is Business Process Monitoring?
2. What Processes will be monitored overall?
3. What if the Oracle Fusion Customer does not see their environment in the drop down list of processes to
select from?
4. What are the benefits to the Fusion Application Customer? As an Oracle Fusion Support customer,
doesn't Oracle monitor my Production environment?
5. Are there any costs associated with this monitoring?
6. How does the Fusion Application Customer sign up for Business Process Monitoring?
7. How does the Fusion Application Customer fill out the form on Oracle Cloud Support Portal?
8. Will the monitoring start immediately after the Oracle Fusion Application Customer enter the Process
Schedule?
9. Can the Process Schedule bet edited once it has been submitted?
10. Why does the Fusion Application Customer need to provide contact information and Process dates?
11. Can the Oracle Fusion Application Customer sign up for multiple process monitoring (Eg. Financial
Period close, HCM Payroll, SCM Process Monitoring)?
12. How can a schedule be added for a process that runs based on fiscal year?
13. What actions are required from Fusion Application Customers after they have sign up in Oracle Cloud
Support Portal?
14. What actions will Oracle Fusion Support take after proactive Monitoring SR has been created?
15. How can I view any open Monitoring SRs currently open for my pod?
16. What if an issue is discovered that requires the Oracle Fusion application customer’s intervention?
17. Will there be an adverse impact to my pod as a result of this monitoring?
18. Can the Oracle Fusion Application Customer update the monitoring SR?
19. What if the Fusion Application Customer notices an issue before a monitoring SR is created?
20. When does the Monitoring SR close?
Appendix: List of Processes included for monitoring performance issues.

APPLIES TO:

Oracle Fusion Cloud

Information in this document applies to any platform.

PURPOSE

Business Process Monitoring allows Oracle to proactively monitor select critical business process in customer’s SaaS Application
environment for performance issues, share the results through a monitoring SR before they become critical. This is available
for Production pods only.

QUESTIONS AND ANSWERS

1. What is Business Process Monitoring?

Business Process Monitoring allows Oracle to proactively monitor select critical business process in customer’s SaaS Application
environment for performance issues, share the results through a monitoring SR before they become critical. This is available
for Production pods only.

2. What Processes will be monitored overall?

Business processes available for monitoring are as follows: (Customer choice)

Financial Period close:

HCM Payroll:
SCM Process Monitoring:

Note: Oracle Fusion Application Support will NOT monitor custom ESS processes (including BI Reports) or other processes
that might not normally be related to period close activities. Business Process Monitoring is also NOT available for
Environments with access controls or data encryption (Break glass Enabled Pods). See Appendix for extensive list.

3. What if the Oracle Fusion Customer does not see their environment in the drop down list of processes to
select from?

We are currently only offering Business Process Monitoring for Financial Period Close, HCM Payroll, and SCM Process
Monitoring. If a particular product and process is not listed we are not offering monitoring for it.

4. What are the benefits to the Fusion Application Customer? As an Oracle Fusion Support customer, doesn't
Oracle monitor my Production environment?

Proactive issues resolution. Issues are detected and fixed before Fusion Application Customers have to contact support to
report it.
Oracle Fusion Application Support uses a variety of software tools to monitor the availability and performance of the Oracle
Fusion Cloud Services and the operation of infrastructure and network components. However, at present, business processes
are not included in that monitoring.
As we improve our service offering, business processes may be monitored in future by default, but presently you will need to
sign up to have the selected business processes monitored by Oracle Fusion Application Support.

5. Are there any costs associated with this monitoring?

No, there are no additional costs for Business Process Monitoring.

6. How does the Fusion Application Customer sign up for Business Process Monitoring?

1. Users can sign up for select critical business process for CSIs of which they are a Customer User Admin ("CUA") from the
Oracle Cloud Support Portal.
2. CUAs will need to select their name at the top of the page and select Administration followed by Business Process
Monitoring For Fusion Applications and complete the form by adding a New Process Schedule.
7. How does the Fusion Application Customer fill out the form on Oracle Cloud Support Portal?

The Fusion Application Customer will need to ensure all of the required field are filled in (identified by an asterisk *)
The fields consists of:

CSI: Must be a registered CUA on the CSI listed

Environment: Select the Production POD to be monitored (Multiple schedules will NOT be allowed for the same POD
and same process at one time.)
Process to Monitor: Select the Product Process to monitor (Eg. HCM Payroll)
Primary Contact: Select the Primary Contact which will also be the name on the Monitoring SR when created
Year: Select the year that the monitoring will take place
Start Time: Select the Time the Monitoring will start
Time zone: Select the Time zone the Monitoring will take place in
Monitoring Duration: Select how long the Monitoring will take place
Status: A Status of Active will automatically be selected with new entries. For the schedule to be active the Status
should be set to Active. Note: When the status is set to Inactive that scheduled monitoring will not run.
Frequency: Select the frequency of when the process runs thus the frequency of when the monitoring will run.

The none required fields that can be useful as well are as followed:

Description: A description about the process schedule being submitted

Alternate Contact: A contact that will be used on the SRs created by Oracle Fusion Application Support if the Primary
contact is not available.

Once all fields are filled in please click the check box at the bottom with the following text: “Oracle may have to create an SR
on your behalf in order to engage with you to resolve issues found as part of Business Process Monitoring. By submitting this
information, you consent for Oracle to create an SR on your behalf if an issue is found. Business Process Monitoring may not
be available for Environments with access controls or data encryption.”
And hit Submit.

8. Will the monitoring start immediately after the Oracle Fusion Application Customer enter the Process
Schedule?

There will be a 10 day period before the monitoring will begin for each schedule. The portal will not allow any schedule to be
created within that 10 day period. Here is an example of this: If a customer’s process begins January 30th the Process
Schedule will have to be submitted before January 20th. The Portal will not accept entries that are within 10 days of the start
of the schedule start.

9. Can the Process Schedule bet edited once it has been submitted?

Once the Process Schedule has been submitted the only information that can be edited is actual schedule information. If any
other information such as CSI, Primary Contact, Environment etc. needs to be update the schedule would need to be set to
Inactive and a new schedule will need to be created.

10. Why does the Fusion Application Customer need to provide contact information and Process dates?
Oracle Fusion Application Support requires a customer contact in order to create an SR if an issue is discovered during the
monitoring process. The schedule is needed to determine when and what to monitor.

NOTE: When entering a New Process Schedule it is recommend that the CUA user should add a 3 hour period to the
actual start time of the scheduled Process. This will ensure some of the pre-checks are executed prior to the actual process
starting.

11. Can the Oracle Fusion Application Customer sign up for multiple process monitoring (Eg. Financial Period
close, HCM Payroll, SCM Process Monitoring)?

Yes multiple process can be monitored. Multiple submissions will need to be done for each process however.

12. How can a schedule be added for a process that runs based on fiscal year?

Currently schedules are only setup based on Calendar year. A separate schedule would need to be created for each Calendar
year for each POD and Process.

13. What actions are required from Fusion Application Customers after they have sign up in Oracle Cloud
Support Portal?

Oracle Fusion Application Support will NOT require any engagement from Fusion application customers, UNLESS we notice an
anomaly which requires your intervention.

14. What actions will Oracle Fusion Support take after proactive Monitoring SR has been created?

At the start of the monitoring period, support will run a comprehensive health check of your production environment. If any
problems or anomalies are found, we will update the SR and take the appropriate steps to correct those problems.
Throughout your monitoring period, Oracle Support will periodically monitor selected business processes (ESS Jobs) to detect
any Performance issues.

15. How can I view any open Monitoring SRs currently open for my pod?

These SRs will show up on your MOS Dashboard along with other SRs in your open backlog.

16. What if an issue is discovered that requires the Oracle Fusion application customer’s intervention?

Oracle Fusion Application Support will create a proactive SR on customer’s behalf and communicate actions as needed.

17. Will there be an adverse impact to my pod as a result of this monitoring?

Oracle Fusion Application Support will create alerts to monitor your selected processes. They will not interfere with any other
processes.

18. Can the Oracle Fusion Application Customer update the monitoring SR?

We do not recommend the updating of the monitoring SR. When issues are discovered through Business Process Monitoring a
separate SR will be opened to resolve that particular issue. Oracle Fusion Application Support will be documenting and
communicating with the respective contact that was entered in the Cloud Support Portal through that SR.

19. What if the Fusion Application Customer notices an issue before a monitoring SR is created?

Oracle Fusion Application Support would recommend that any application related issue that is discovered should be reporting
by normal channels.

20. When does the Monitoring SR close?

The Monitoring SR will be closed at the end of the monitoring period.

Appendix: List of Processes included for monitoring performance issues.

Fusion Human Capital Management (HCM)
Payroll
Recalculate Payroll for Retroactive changes.
Calculate Payroll
Calculate Prepayments
Payroll Archival
Generate Payslip
Make EFT Payment

Fusion Financials Management

Revalue Balances
Post Journals for Single Ledger
Import Journals: Child
Translate General Ledger Account Balances
Publish Chart of Account Dimension Members and Hierarchies to
Balances Cubes
Update Chart of Accounts Dimension Members and Hierarchies
Trial Balance Report
Open General Ledger Periods
Close General Ledger Periods
Transfer E-Business Suite Balances to Accounting Hub Reporting Cloud
Service
Post Journals
AutoPost Journals
Import Payables Invoices
Create Mass Additions
Create Accounting
Post Subledger Journal Entries
Post Online Subledger Journal Entries
Payables Unaccounted Transactions and Sweep Report
Process Expense Reimbursements and Cash Advances
Payables Trial Balance Report
Payables Invoice Register
Autoreconcile Bank Statements
Create Bank Statement Transactions
Create Accounting
Cash to General Ledger Reconciliation Report
Post Mass Additions
Post Mass Additions Report
Calculate Depreciation
Create Accounting for Assets
Generate Invoices
Transfer Invoice Details to Receivables
Confirm Invoice Acceptance Status in Receivables
Generate Revenue
Update Project Performance Data
Import Costs
Import AutoInvoice
Send Dunning Letters
Create Customer Statements
Process Receipts Through Lockbox
Import Bulk Customer Data

Create Cost Accounting Distributions

Fusion Supply Chain Management (SCM) Create Receipt Accounting Distributions
Create Uninvoiced Receipt Accruals
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