MGMT 1001

Introduction to
Management
Dr Shalini Ramdeo
Thursdays & Saturdays 9 am - 12 noon
 Welcome!

• Contact: Shalini.Ramdeo@sta.uwi.edu or
Shalini.Ramdeo@gmail.com
• Office Hours: Facilitated online by appointment via
Zoom
• Lectures: Thursdays & Saturdays 9 am - 12 noon
• Session format: lectures and in-class tutorials (cases
and questions)
 Rules for Class Conduct

• Mute microphone upon joining the BBC session

• Use the raise hand feature or chat feature to ask

questions/contribute

• Be civil and respectful

• Read all assigned material

 Course Assessments
(100% Coursework)
• 2 Multiple Choice Quizzes - 30%

• Group Case Study Analysis - 35%

• Individual Essay – 35%

 Main Course Textbook

• New Era of Management (newest edition) by R.

Daft, Thompson – South Western Publishers

5
 Overview
Planning

Organising
Functions
of
Leading Management

Controlling
Introduction to
Management
 Session Outline
•Definition of Management
•Four Key Management Functions
•Management Skills
•Management in the New
Workplace

9
The Definition of
Management

•Management is the
attainment of
organizational goals in
an effective and efficient
manner through
planning, organising,
leading, and
controlling
organizational resources.

10
 What Do Managers Do?
Plan, Organize, Lead, Control

11
The Process of Management:
Inputs, Process, Outputs

12
Organisational
Performance
• Goal of Management:
Effectiveness AND Efficiency
• Organisational effectiveness
providing a product or service
that customers value/achieving
goals.
• Organisational efficiency
refers to the amount of
resources used to achieve an
organisational goal.

13
 Management
Resources Performance
Functions

-Inputs: Resources
-Process: Management Functions
-Outputs: Performance

14
 Organizational Performance
Problem: Video

• https://youtu.be/VTOxYFt1yT8
• Stuck Gas Pedal Causes 2nd Major Toyota Recall: Uploaded on Jan 22, 2010
• Toyota built its reputation in the United States as a maker of safe and dependable vehicles, but the quality of
the Japanese automaker's fleet continues to be tarnished by serious safety recalls. (Jan. 22)

15
 Management Skills are important to plan,
organize, lead, & control

Three categories of skills:

conceptual, human, technical

Management The degree of the skills Top Managers

Skills may vary, depending on Middle Managers

position of manager Lower Level

All managers must possess the skills

The application of management skills

change as managers move up the hierarchy
16
 Relationship of
Skills to Management

17
 Top Causes of
Manager Failure:
Poor Human Skills

18
TEST YOUR OWN
MANAGEMENT
SKILLS
TAKE THE MANAGEMENT
APTITUDE TEST!

19
 Roles of Managers

Informational roles

Interpersonal roles

Decisional roles
20
 • Rapid environmental shifts:
• Technology
• Globalization
• Shifting social values

Innovative • In the new workplace, work is

Management free-flowing and flexible
for compared to the past
the New
Workplace • Evolution in Management
• Need for new management
competencies, ideologies,
philosophies

21
 Test your knowledge!

• Which is not a key function of management?

.

A. Planning
B. Controlling
C. Performance
D. Leading
22
 Test your knowledge!

• Which is not a key function of management?

.

A. Planning
B. Controlling
C. Performance
D. Leading
23
 Test your knowledge!

• In the new workplace, work is ____, in contrast to

.the old workplace where work was ____.
A. flexible; diverse
B. mechanical; flexible
C. flexible; structured
D. autocratic; structured
E. calm; flexible
24
 Test your knowledge!

• In the new workplace, work is ____, in contrast to

.the old workplace where work was ____.
A. flexible; diverse
B. mechanical; flexible
C. autocratic; structured
D. calm; flexible
E. flexible; structured
25
Summary

26
Next Session: Evolution of Management
Thinking

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