CHCCCS006 FACILITATE INDIVIDUAL SERVICE PLANNING AND DELIVERY

NAME: SUNITA MEHMI ID: 10759

ASSESSMENT TASK 1 – QUESTIONING

1. Identify and provide a summary of client privacy guidelines relevant to an Aged Care Facility.

 Protect the privacy of personal information including health information of clients, residents and
staff;
 Provide for the fair collection and handling of personal information;
 Ensure that personal information we collect is used and disclosed for legally permitted purposes
only;
 Regulate the access to and correction of personal information;
 Ensure the confidentiality of personal information through appropriate storage and security.
 Ensure personal information is managed in an open and transparent way

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https://www.regis.com.au/privacy-policy/

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2. Identify five (5) different types of areas of individual needs common to the people in an Aged
Care Facility.
 Physical needs: nutrition, accommodation, source of communication. For instance for a
sound health a balanced diet is required that contains all the nutrients that maintain
harmony of internal organs and physiology of body.
 Emotional needs: the aged people are more vulnerable to be alone. They need more
emotional support from their loved ones and family and also from the aged care service.
 Psychological needs: they need to be addressed properly with respect and dignity.
 Social needs: relationships with friends and known ones, community groups that reunite
concerned people to eliminate stress and loneliness.
 Cultural needs: they need place where they feel belonged to be and kind of giving a
familiar environment.
 Spiritual needs: religious beliefs of client should be respected. They should be given
freedom to do their rituals and customs.
 Sexual needs: the sexual preferences of client should be addressed.

( reference : CHCCCS006 Presentation V1.0.pptx slide no.14)

3. Identify four (4) examples of how you can demonstrate you acting in the client’s best
interests.
 For religious belief support them.
 Working with the client instead working for them.
 Maintain client’s safety all the times.
 Always use person centred practise.
 Treating the client with respect and dignity.
 Be the follower not a leader.
 Promote client’s decision making capacity.

4. i) Provide details of three (3) physical and three (3) psychological factors relevant to a person’s
stage of life.
● Physical Factors:
● Psychological factors:
ii) Detail the ways in which these factors influence service delivery.

Physical factors

 Exercise – The person’s ability to exercise may depend on their condition, age, and base
level of fitness. If the person remains committed to regular exercise then they may prevent
physical deterioration. There are a wide range of activity options suitable for different
people.
 Diet – You should outline any special dietary requirements in the personal care plan. This
will be particularly important for people with conditions such as diabetes and high
cholesterol. You should ensure the provision of a balanced diet, with all of the nutrients
that the person needs.
 Personal hygiene and cleanliness in the home – People commonly require assistance with
personal hygiene and cleanliness in the home environment. It is important to maintain high
standards for the person’s wellbeing. You should consider such issues when preparing food
and carrying out personal care duties.
 Psychological factors

 Cognitive disabilities – There are a wide range of cognitive disabilities which may have an
impact on the provision of care. These include dyslexia, attention deficit hyperactivity
disorder, brain injuries and genetic disabilities. The effects of such disabilities will vary as
the person ages.
 Stress – People may develop stress for a wide variety of reasons at different stages of life.
They may worry that treatment will not have the desired effect. There may also be
concerns about physical and mental deterioration. It is important to identify the signs of
stress and include coping strategies in the personal care plan.
 Socialisation – People may have a variety of opportunities for socialisation, depending on
their life stage and capabilities. The level of social contact will have a direct bearing on the
person’s quality of life and their ability to cope with different conditions. Carers should find
ways of increasing social participation for greater enjoyment and reduced stress.

(reference: CHCCCS006%20Learner%20Guide%20v1.2.pdf page no. 30&31)

5.
i) Suggest three ways of checking that the client (and carer) understands options and information
that you have explained to them.
ii) For each, explain how you would do this.

Ways to confirm How it is done

➢ Capacity to make decisions :
When working with a client on their care plan, you
need to determine their readiness for the
development of the plan.
➢ Recording their personal goals
➢ Informing them of additions to their treatment
records
As the care plan directly relates to the client and is
the foundation of their care provision, the clients
should be consulted regarding any changes and
general maintenance.

➢ Capacity to understand the process
It is good practice to confirm new and existing
details with the clients, to ensure relevance and
accuracy and that their privacy and personal views
are protected and recorded properly.
➢ Ensuring that it is okay to record certain details,
especially non-compulsory details.

➢ Capacity to participate ➢ Making stipulations about their care

➢ Asking whether they are still happy with previous

stipulations
 (reference: CHCCCS006– Learner Guide page no.35)

6. Describe how you will identify when a client is ready to move forward with and agree to an individualised
care plan.

 An effective way of confirming plan details with clients is to go through the relevant
information with them and have them sign their name to confirm that they are happy with
the details added, changed or kept.
 Clients could sign an overall document, such as ‘I am happy with all of the information
contained with my care plan as of 8th April. Signed, Mr Johnson.’ You could also consider
having clients sign individual sections of the plan that are amended or changed.

(reference: CHCCCS006– Learner Guide page no.36)

7. List four (4) aspects of involvement that members of the support network should have when planning for
the next stage of life for a client.

 In the creation of the individualised care plan

 When deciding upon strategies to minimise personal risk
 Whenever care and support is provided
 During regular reviews
 In giving feedback about the care process

( reference : CHCCCS006 Presentation V1.0.pptx slide no.35)

8. Identify five (5) strategies that may be used to effectively communicate information for the
understanding of relevant stakeholders.

The care plan will be distributed to a variety of stakeholders, with differing levels of knowledge about the
person’s condition and provision of care.

 It should include all of the essential details and be written clearly for general
understanding. You are advised to use short sentences, present and active tenses, and a
clearly legible font.
 Bold text may be used to highlight key points. You may also use bullet points to break up
chunks of information.
 You should consider people’s level of understanding and ability to process complicated
information.
 Literacy levels
 Use of languages other than English
 Visual problems and disabilities which may limit the ability to process information
 Culture and religion of people who will be accessing the plan

(reference: CHCCCS006%20Learner%20Guide%20v1.2.pdf page no. 41)

9.
a. Identify three (3) different types of assessment that could be conducted with an aged care client
before a meeting.

b. Provide an example of how the assessments would be conducted.

c. For each assessment, how would this be incorporated into a meeting?

Types of assessment Conduction of assessment Incorporation into meeting

Mobility Client can be assessed by if Use of mobility aids
he/she has disability or lack of Wheelchairs
movements. Walking sticks/ stands
They cannot do their personal
hygiene due to mobility
restriction.
Visibility Visual graphics can be presented Visual aids , sound language, use
in front of the client to assess of glasses
their visibility.
Also optometrist can also be
consulted when the client have
impairment in vision.
Mentality Clients having dementia and Promoting community activities,
mental depression can be Counselling
assessed by the care planner. Acknowledging and encouraging
small things done by the client.

10. Provide an example of how you could include the following in a planning session:
➢ Respect the client’s perspective
➢ Foster their strengths and capacities
➢ Promote their participation

➢ Respect the client’s perspective: where clients make decisions, requests or specifications, you
should respect their perspective, regardless of your opinions on the matter or what they have said.
Encouraging the client to share these views and supporting them, implementing them wherever
possible, will demonstrate to the client how much you respect their perspective, which will
encourage them to be more open and forthcoming
➢ Foster their strengths and capacities: planning sessions often address problems or weaknesses
that the client is currently experiencing or that are anticipated. In order to avoid the meeting being
entirely negative, you also need to also identify and focus on the client’s strengths, in relation to
the subject matter
➢ Promote their participation: you should be positive when working with clients; you should
encourage them to attend the meeting and then be positive during the event, praising the client
and thanking them, whilst working to implement their requests and choices as far as possible.

(reference: CHCCCS006%20Learner%20Guide%20v1.2.pdf page no. 47)

11. Research and write a paragraph (100 - 150 words) on the use of each of these service planning
tools used with clients.

MAPS: MAPs are tools designed to help individuals, organisations and families to figure out how
to move into the future effectively and creatively. A MAP is typically used in a meeting lasting 2-3
hours with the person and those close to her. It can also be used one-to-one. If used in a meeting,
it is essential that there are two facilitators – one to guide the process and the second to record it
graphically. The MAP process has eight steps.

The facilitator asks people to think of words or images to describe a map. Then allows the individual and
those who have known her a long time to describe what has happened to her in the past. Dreaming is
central to the MAP process. The person is invited to share her dream, and other people may contribute
their ideas with the person’s permission. Just as dreaming gives the group something to work towards,
naming nightmares gives the group something to work away from. The facilitator asks people to brainstorm
the words which occur to them when they think of the person – words which sum up her character. The
facilitator asks the group to describe the things which draw them to the person; the person’s gifts. The
group go on to talk about the person’s strengths and talents. This step reverses the usual process of
focusing on the person’s problems, and instead looks for the positive things that can be built on in the
action plan. The people and resources needed to help the person move towards their dream and away
from their nightmare. Finally The Action Plan specifically sets out who will do what by when.

(reference: http://helensandersonassociates.co.uk/person-centred-practice/maps/)

PATH: It can be used as a planning style with individuals and with organisations. When used in
person-centred planning, the focus person and the people she wants to invite meet together with
two facilitators to work through the process. The path process has six steps.
Firstly the facilitator asks the person to describe her personal vision for the future.. The graphic facilitator
draws this up as the person talks. The facilitators may ask other people to make suggestions, but will always
check back with the person. The next step demands that participants imagine that a year has passed and
that they are back in the same room recollecting what has happened. There are two rules to this stage – all
goals recorded have to be both positive and possible. The facilitator examines the situation now and
analyses the tension between where the group is now and where they want to be in a year‘s time. It is this
tension that gives energy and dynamism to the process. Next step looks at who needs to help. This could be
people at the meeting, but also those who are not present. Next step can sometimes be as simple as
meeting regularly and supporting each other by phone. Sometimes it means acknowledging and changing
destructive patterns in the group. The facilitator asks the group to pick a date within the next year,
normally either three or six months later, and to set interim goals.

(reference: http://helensandersonassociates.co.uk/person-centred-practice/paths/)
12. i)Identify a specific goal which could be set for a person in an Aged Care Facility. Explain the
ways in which this goal is:
➢ Specific
➢ Measurable
➢ Attainable
➢ Realistic
➢ Timely

Goal : to participate in outdoor activities in next three months

 Specific The goal is specific as it will increase the self esteem of client and
also reduce stress.
 Measurable Activities done by clients can be easily measured in terms of
number of events they participated .
 Attainable It can easily achievable as this does not require any hard exercises.

 Realistic In order to reduce stress this is sufficient for the client.

 Timely In these three months the client can see the progress and will stay
motivated.

ii) Specify three (3) details that should be highlighted in the integrated care plan.

The integration of care will prevent a number of problems including confusion, repetition of
services, and mistakes in delivery. However, if this type of care is to be effective then it must be
comprehensively planned.
The plan should highlight:
 The agreed responsibilities of different service providers
 Essential information about members of the support network
 Means of communicating the changing needs of the person
 Actions that are being taken by different service providers to achieve personal goals
(reference: CHCCCS006%20Learner%20Guide%20v1.2.pdf page no.52)

13. Consider how clients’ circumstances may affect how risks are applied to them. Provide three
(3) different examples.
Client’s circumstances Risks applied
Mobility: complete or partial absence of Falling off from bed, stairs or high altitude
movements. places.
Unable to take care during case of emergency
like fire or earthquake etc.
Language barrier: not speaking English or only Misconception of others talking.
knowing their native language in a foreign Wrong judgement of words used by carer.
country.
Self neglect: clients that cannot do their Health related infections like kidney or intestinal
personal hygiene and day to day activities like infection which may be moderate to severe.
feeding bathing etc. properly or willingly. Skin infections like rash or sore or may be
infected mass in skin.
14. Consult your organisation’s code of conduct and highlight three (3) appropriate responses to
conflict or differences of opinion in the care environment.
Your organisation should have a code of conduct which is distributed to all staff members and
highlights the appropriate means of response in different situations. There should be general
agreement about the rules and the importance of maintaining positive relationships in the care
environment. There may also be a need for training in conflict management.
These strategies should be encouraged:
➢ Let the person speak freely about their feelings, without interruption.
➢ Show self-restraint and don’t engage in arguments with the person
➢ Demonstrate an understanding and care for the person’s needs
➢ Maintain sensitivity when dealing with individuals who are angry and upset
➢ Ensure confidentiality and privacy when dealing with conflicts and disagreements

(reference: CHCCCS006%20Learner%20Guide%20v1.2.pdf page no.57)

15. Identify and write three (3) separate paragraphs on personal safety, effectiveness of care strategies and
experiences in the care setting.

 Personal safety – You should ensure that care is provided in the safest possible way for
clients and carers. Different aspects of safety should be considered when arranging
treatments and medications. It is also important to train staff in the appropriate ways of
maintaining safety. The environment should be kept clean and equipment used responsibly
 Effectiveness of care strategies – The carers and clients should be asked about the
suitability and effectiveness of care methods. It is important to ensure that people are
treated with dignity and respect in the care setting. You should also ensure that strategies
are entirely focussed on individual clients
 Experiences in the care setting – You may encourage feedback and carry out observations
to ensure positive care experiences. Your organisation should practice equality and ensure
that clients have sufficient privacy. The reasons for compliments and complaints should be
taken into account
(reference: CHCCCS006%20Learner%20Guide%20v1.2.pdf page no.60)

16. Provide details of three (3) problems that may be encountered in the care setting and three
(3) strategies for dealing with the problems.
Problems Strategies
 Lack of professionalism from organisation  Provide proper training; set rules for
everyone
 Language barrier  Visual aids; language cards
 Incompetent staff  Qualified staff should be approached with
experience.

17. i) Provide the details of four (4) significant others when deciding upon the need for
adjustments to the personal care plan.

ii) Identify the types of assistance significant others may be able to provide?
Significant others Assistance provided by them
Family They provide extra information for the client as they
18. List three (3) ways of supporting the person’s self-determination when making changes to care
plans.
 Person centred practice: It makes sense that the person should have a significant
contribution in the development of the person centred plan.
 Respect choices: Respect client’s personal beliefs and preferences. Acknowledge their
interests and wishes and incorporate them into the care plan.
 Strength based practice: try to strengthen their weakness by modifying the care plan
according to their benefit.

19. Provide details of four (4) key performance indicators that could be used in assessment of the
service delivery implementation of your organisation.
 The consistency of service in accordance with the needs of different clients: The continuous
delivery of services according to particular desire of client.
 Confidence of clients and families members in the expertise of the organisation
 The number of care home incidents which could have been avoided
 The level of contribution made by the individual to the assessment and implementation of
care
 The effectiveness of physical programmes and medications
(reference: CHCCCS006%20Learner%20Guide%20v1.2.pdf page no.71)

20. List details of four (4) decisions that should be recorded by your care organisation.
Objectives that have been agreed for satisfaction in different areas of life
 The provision of physical programmes and medication
 The involvement of family members and duties that they will perform
 The care that will be provided by specialist health professionals
 An agreed date for the review of the plan

( reference : CHCCCS006 Presentation V1.0.pptx slide no.92)

21. i) Provide details of three events which should be reported in accordance with organisational
requirements.
Accidents and injuries: any injury or accident happened during clients stay at the aged care
should be reported immediately.
Clients’ progress: client’s progress in accordance with the care plan or goals should be reported
and recorded on regular basis.
Medical care and medication: the new underlying medical condition or change in medication
process should be recorded and reported vigilantly.

ii) Comment why you should follow organisational procedures when reporting these events?
It is important to follow organisational procedures; this ensures that:
➢ Reports are received correctly
➢ Reports are sent to the right person
➢ All required reports are gathered
➢ Reports are in the appropriate format and include all required information
➢ Reports are handled correctly.
(reference: CHCCCS006%20Learner%20Guide%20v1.2.pdf page no.77)
22. In a paragraph comment on the ways in which your organisation identifies and carries out
necessary updates to documentation.
You should schedule regular reviews of documentation to ensure that the information is in
alignment with the changing needs and preferences of the clients. If the details are up-to-date
then staff members should be aware of their responsibilities and there should be efficient co-
ordination with other service providers.
It will be necessary to include information about:
➢ Strategies that have been agreed for the improvement of person-centred care
➢ Changes in the client’s condition and specific needs that have to be met
➢ Opportunities that have been identified for skill development and community participation
➢ Changes in the physical programme and medications that are provided
Regular reviews should be scheduled for people with fluctuating and severe conditions. It is also
important to consider the means of communicating the updated information with all of those
people involved in the care process.

(reference: CHCCCS006%20Learner%20Guide%20v1.2.pdf page no.79)

23. Detail three (3) improvements processes which will be of benefit to the client.
 Assigning a new substitute decision maker
 Registering for a particular type of training in the aim of increased independence
 Joining and participating in a community group
 Making modifications to the home.

( reference : CHCCCS006 Presentation V1.0.pptx slide no.81)

ASSESSMENT TASK 2 – REPORT

1. Refer to policy on privacy and confidentiality provided by your Trainer and Assessor.
http://cco.net.au/policies-procedures/ (section 3)
Part a) What strategies do they highlight for developing and maintaining trust and goodwill?
Community Care Options recognise the rights of people within the community to –
 accountable and responsive services;
 easy and equitable access to services;
 make choices in their own lives including decisions about their support needs;
 dignity, respect, privacy and confidentiality; and
 Be valued as individuals.
 behave in a positive and friendly manner
 provide inspiration and encouragement
 act ethically and with integrity
 are open in our communications and share ideas
 accept responsibility and admit mistakes
 show trust and behave in a trustworthy manner
 share confidential information only where needed and with the permission of the
person whose information it is
 Protect and keep safe people’s private information.
 set achievable goals and work towards them
  continually improve our performance in all areas of operations, striving for
excellence
 reflect on our work practices and systematically improve them
 provide a high quality of services which improve clients’ and carers’ quality of life
 promote clients’ independence
 centre the service on clients’ individual choices
 support and empower people in their decision making
 observe our duty of care
 respect people’s individual way of life, belief systems, culture and views
 welcome diversity and behave in a culturally sensitive way
 treat people fairly
 uphold people’s rights and support them to fulfil their responsibilities
 celebrate achievements
 Consult people on issues concerning them.
(reference: http://cco.net.au/policies-procedures/ (section 3)page no.4,5,6)

Part b) How are you expected to maintain confidentiality and privacy of people in your care?
● These strategies may be used in order to maintain confidentiality:

Confidentiality must be applied to clients’ personal information, including financial and medical
details. This is required by law and serious consequences are applicable to any individual or
organisation found to be in breach of confidentiality laws and requirements. You should be
trained in confidentiality laws and procedures in relation to your role and organisation.

Maintaining confidentiality requires you to:

 Protect sensitive information
 Monitor who can access information
 Store information properly
 Dispose of information properly.
 Use or disclosure of personal information: The organisation does not disclose any of the
above information to others without the client’s or the client’s authorised representative’s
consent.
CCO releases or discloses personal information only as permitted by general and health
situations and only as required under Australian legislation ie mandatory reporting, reporting
as per government funding contracts.

● These means of maintaining privacy:

Privacy is applicable to many aspects of a client’s life and care.

 Training all staff properly about privacy
 Restricting access to records and information about the client to appropriate personnel
 Respect clients’ personal relationships with others
 Respect clients’ sexual relationships and give them relevant privacy
 Give the client a choice in interpreters, where required
 Ask their permission before entering their personal space
 Ask their permission before touching their possessions
 Ask their permission before going through their drawers, etc.
  Allow clients privacy for conversations and phone calls, such as by having designated
rooms or areas
 Do not open mail addressed to clients
 Provide single-sex bathrooms and toilets
 Allow and encourage personalisation of personal spaces, such as bedrooms.
 Only gather and collect relevant and required information.
 A care provider asking permission to go through their wardrobe can grant clients a degree
of autonomy, self-worth and independence, even if they are being dressed.
 Knocking before you enter a room and awaiting an invitation inside will show clients that
they have much more autonomy and respect than having them walked in on with no
warning.
 Providing clients with a private room where they can take or make phone calls will show
them how much privacy they have and allow them to retain some of their identity and
independence.
 Ask clients if they would like to decorate their room with ornaments, pictures, etc.

(reference: CHCCCS006– Learner Guide page no.18 & http://cco.net.au/policies-

procedures/ (section 3) page no.129 )

2. You are to identify various service options available for a client with limited sight and develop a
plan for engagement. In your consultation with the client, identify and decide upon the
involvement of family and relevant others in the planning process. Use appropriate forms of
collaboration and ensure that the care plan is communicated effectively.

3. Detail the procedures for the identification and implementation of updates to documentation.
Identify the types of improvements / recommendations which should be included for enhanced
person-centre Care.

● It will be necessary to carry out regular updates in accordance with the changes made by the
care organisation and the provision of person-centred care.
● Students should be aware of the need to schedule regular reviews of documentation to ensure
that the information is in alignment with the changing needs and preferences of the clients.
● The regularity of updates will differ, depending on personal circumstances and requirements.
● Regular reviews should be scheduled for people with fluctuating and severe conditions. It is also
important to consider the means of communicating the update of information with all of those
people involved in the care process.

The types of improvements that made be made include:

ASSESSMENT TASK 3 - RESEARCH PROJECT

Research a minimum of seven (&) service providers and document:
a. relevant information on the types of service providers who may be consulted with to provide
appropriate provision of care
b. provide a definition of the services
c. identify the type of care they provide.

Service providers types Definition Service offered

Accommodation support – It is also called Supported  Helping the disabled and
housing, is type of support aged person with the
(reference: CHCCCS006– Learner Guide page no.22)