Capgemini Data Recovery Request and Tracking Form v2-2019

Capgemini requires North America end users to back up their data regularly using OneDrive. It
is the user’s responsibility to make sure all the data is in My Documents or on the Desktop.

1. GroupIT-Americas will attempt to recover business-related files. This process

typically takes approximately 5 business days upon receipt of the hard drive by Depot
Vendor. To start this process you will need to contact ITHelp@capgemeni.com and
open a data recovery request ticket and provide a charge code. A charge code will be
required to cover the $75 USD Recovery fee.
2. If GroupIT-Americas is unsuccessful at recovering the data, user can opt additional to
pay third party vender for charges including a $75 diagnostic fee (which will be
assessed regardless of success) and a fee for a successful recovery (typically $795 -
$2000 - depending on the amount of data recovered). These charges will be
billed to the user’s Capgemini charge code listed below. The user is required to
enter a GPS cart using your Charge code and gain approvals prior to any Hard
Drive being sent to Ontrack.
3. A drive being sent to Ontrack takes approximately 3-10 business days depending on
the priority from the time the user has been notified of a failure to recover the data
locally.
4. Hard drives will not be returned to end users. We will hold on to the drive locally for
two weeks after the recovery has been completed. After that time the hard drive will
be returned to Asset Management for proper handling.

Please be aware that in any case, the amount of data recovered depends on the condition of
the hard drive and the severity of the file and/or directory corruption. Results may vary
from no data being recovered to most or all of data being recovered. Recovered data will
be placed on to requester's or other Storage devices and returned to the requested address.
The requester will be contacted once the hard drive is received and again after the data
recovery effort is completed, both instances via email.

Shipping Instructions

Place the preprinted FedEx label provided with the box that was shipped for the returning laptop
and provide the return tracking number below.

-1-
 CAPGEMINI DATA RECOVERY
Jeff Newman
460 N 54th Street, Suite 8
Chandler, AZ 85226
623-207-5911

PLEASE NOTE – ONLY PAGE 2 Needs TO ACCOMPANY THE HARD DRIVE.

------------------------- This section is to be completed ----------------------------

To Request Data Recovery Service, the end user must provide the following
information:

End-user Name: __vachekur_________________________________________

Charge Code : _Project code = 100704208,  Project name = FAR_21C_BW
DevPM_StaffAug_2021___________________
Was this Drive Encrypted: _______No__________________________________
ITSM Ticket #: INC1108993 _________________________________________
FedEx Tracking #______9326 0162 4187________________________________
Date Shipped: _______1/29/2021 (planning to)____________________________
Issue \ Reason for Data Recovery: ____Lost data due to system crash__________

Documents and document locations that are targeted for recovery in the Data Recovery
Process:

1. Everything in My Documents, Favorites and Desktop folders

2. Everything in Pictures and Downloads
3. Favorites in Internet Explorer and Google Chrome
Attached are the steps on Creating Special requests from GPS

http://talent.capgemini.com/nar/pages/functional_support/procurement/

-2-