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    Tsitskari Tsiotras TQM 2006

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    Ayda Khadiva
    This document summarizes a 2006 article from the journal Total Quality Management and Business Excellence that measures service quality in sport services. The article has been cited 120 times and read 3,425 times. It was written by three authors, including Efi Tsitskari from Democritus University of Thrace and George D Tsiotras from the University of Macedonia. The authors were also working on related projects measuring perceived quality and price and examining excellence in ISO 9001 certified organizations in Cyprus.

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    Tsitskari Tsiotras TQM 2006

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    Ayda Khadiva
    14 views11 pages
    This document summarizes a 2006 article from the journal Total Quality Management and Business Excellence that measures service quality in sport services. The article has been cited 120 times and read 3,425 times. It was written by three authors, including Efi Tsitskari from Democritus University of Thrace and George D Tsiotras from the University of Macedonia. The authors were also working on related projects measuring perceived quality and price and examining excellence in ISO 9001 certified organizations in Cyprus.

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    This document summarizes a 2006 article from the journal Total Quality Management and Business Excellence that measures service quality in sport services. The article has been cited 120 times and read 3,425 times. It was written by three authors, including Efi Tsitskari from Democritus University of Thrace and George D Tsiotras from the University of Macedonia. The authors were also working on related projects measuring perceived quality and price and examining excellence in ISO 9001 certified organizations in Cyprus.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    14 views11 pages

    Tsitskari Tsiotras TQM 2006

    Uploaded by

    Ayda Khadiva
    This document summarizes a 2006 article from the journal Total Quality Management and Business Excellence that measures service quality in sport services. The article has been cited 120 times and read 3,425 times. It was written by three authors, including Efi Tsitskari from Democritus University of Thrace and George D Tsiotras from the University of Macedonia. The authors were also working on related projects measuring perceived quality and price and examining excellence in ISO 9001 certified organizations in Cyprus.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    of 11

    See discussions, stats, and author profiles for this publication at: https://www.researchgate.

    net/publication/233160169

    Measuring service quality in sport services

    Article  in  Total Quality Management and Business Excellence · June 2006


    DOI: 10.1080/14783360600588190

    CITATIONS READS

    120 3,425

    3 authors, including:

    Efi Tsitskari George D Tsiotras


    Democritus University of Thrace University of Macedonia
    36 PUBLICATIONS   560 CITATIONS    88 PUBLICATIONS   1,328 CITATIONS   

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    Some of the authors of this publication are also working on these related projects:

    Perceived quality, perceived price and loyalty View project

    The contribution to excellence of ISO 9001: The case of certified organisations in Cyprus View project

    All content following this page was uploaded by Efi Tsitskari on 29 August 2014.

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