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Course Title: Organizational System (Em-501) Course Teacher: Dr. Aqeel Ahmed PH.D Canada
Course Title: Organizational System (Em-501) Course Teacher: Dr. Aqeel Ahmed PH.D Canada
Course Title: Organizational System (Em-501) Course Teacher: Dr. Aqeel Ahmed PH.D Canada
COURSE TEACHER:
DR. AQEEL AHMED
PH.D CANADA
COURSE OVERVIEW
THIS IS A 3 CREDIT HOUR COMPULSORY COURSE.
IT PROVIDE THE BASIC KNOWLEDGE OF SYSTEM, MANAGEMENT
AND ITS FUNCTIONS. IT EXPOSES THE PARTICIPANTS TO THE
DIVERSITY OF INDIVIDUAL, GROUP AND ORGANIZATIONAL
BEHAVIOR.
THIS COURSE WILL DEVELOP THE UNDERSTANDING ABOUT THE
FUNDAMENTALS OF EFFECTIVELY HANDLING ORGANIZATIONAL
CHANGE.
CLASS EXERCISES WILL HELP THE PARTICIPANTS TO ANALYZE AND
ENHANCE THEIR OWN KNOWLEDGE AND SKILLS AS AN
ORGANIZATIONAL MEMBER.
GRADING SYSTEM
TEXTBOOK:
1. THE NEW ERA OF MANAGEMENT BY RICHARD L. DAFT
REFERENCE:
1. MANAGEMENT: A GLOBAL PERSPECTIVE BY HAROLD KOONTZ,
HEINZ WEIHRICH
2. ORGANIZATIONAL BEHAVIOR: FOUNDATIONS, REALITY AND
CHALLENGES BY NELSON AND QUICK
3. CASES IN ORGANIZATIONAL BEHAVIOR BY GERARD H. SIJTS
LECTURE -1
INTRODUCTION, DEFINITION OF
MANAGEMENT
Organization System
Driving Forces
Telecommunications
Diversityof Workers
Public consciousness
Global marketplace
Community of stakeholders
Driving Force: Technology
Ever-advancing
Technology has
shrunk the world
Driving Force: Diversity
Community of Stakeholders
Organizations are responsible to stack holders,
and Focus on building relationships with employees,
customers, partners, and suppliers
Who are managers?
Managers
- Someone who coordinates and oversees the work of
other people so that organizational goals can be
accomplished.
Nature of Management
Driving Forces
Telecommunications
Diversityof Workers
Public consciousness
Global marketplace
Community of stakeholders
Management Challenge: A case
Question
If you were in Ken Chenault’s position, how would
you handle this situation? What approach would you
take to deal with employees, shareholders, the media,
and others?
Shift in Mindsets to Navigate Turbulence
Requires integrating...
Tried
and true management skills
+
New approaches that emphasize
Human touch
Enhance flexibility
Involve employees’ hearts, minds, and bodies
organizing,
leading, and
controlling organizational resources.
Controlling Organizing
Leading
Planning
•Information •Effectiveness
Leading
Use influence to motivate
employees
Planning Function
Definition
Definesgoals for future organizational performance
Decides tasks and use of resources needed
Corporate Examples
Planning – AOL Time Warner – The Lord of the Rings p.
8
Lack of planning – Merry-Go-Round – p. 8
Organizing Function
Definition
Follows planning
Reflects how organization tries to accomplish plan
Involves assignment of
tasks into departments
authority and allocation of resources across organization
Corporate Examples - Structural reorganizations
Hewlett-Packard, Sears, Xerox: accommodate changing plans
Voyant Technologies: increased sales; faster product development
Controlling Function
Definition
● Monitoring employees’ activities
● Determining whether the organization is
on target toward its goals
● Making corrections as necessary
Controlling Function
New Trends
Empowerment and trust of employees = training
employees to monitor and correct themselves
New information technology provides control without strict
top-down constraints
Manager’s Job
Complex Multidimensional Range of skills
Management Skills
Human Skills – ability to work with and through other people and
to work effectively as a group member
General Managers
Responsible for several departments that perform
different functions
Importance of management functions
to managers in each level
Managerial Types - Horizontal
Manager Activities
Multitasking Fragmentation Variety
brevity
Life on Speed Dial
Ten Manager Roles
Role: a set of expectation for one’s behavior
- In 1960, Henry Mintzberg conducted a study to understand about the managerial roles. He
identified 10 managerial roles that are common to all managers. These 10 managerial roles
are grouped under: Interpersonal, decisional, and informational roles.
Roles of Manager
B: Decisional C: Informational
A: Interpersonal
• Figurehead • Entrepreneur • Monitor
• Leader • Disturbance handler • Disseminator
• Liaison • Resource allocator • Spokesperson
• Negotiator
Roles of Manager Cont’d…
A: Inter-personal Role
1. Figurehead: Represents the company on social occasions. Attending the flag hosting
ceremony, receiving visitors or taking visitors for dinner etc.
2. Leader: In the role of a leader, the manager motivates, encourages, and builds
enthusiasm among the employees. Training subordinates to work under pressure,
forms part of the responsibilities of a manager.
C: Informational role:
1. Monitor: Emerges as nerve center of internal and external information about
Information.
Role Differences
Forces on organizations
New Management Competencies
Dispersed leadership
Empowering others
Collaborative relationships
Team-building skills
Learning organization
Managing During Turbulent Times
Stay Calm
Be Visible
Put People Before Business
Tell the Truth
Know When to Get Back to Business