Industry-standard server solutions architectures

When to choose Intel® Itanium® architecture for the enterprise Microsoft® Windows®
server environment

Executive summary............................................................................................................................... 2

Introduction......................................................................................................................................... 2

Industry-standard IA-32 architecture ....................................................................................................... 2

Intel Itanium Processor Family ................................................................................................................ 3

Windows operating systems for IA-32 and the Intel Itanium architecture ..................................................... 4

HP servers and the supporting ecosystem................................................................................................ 5

Applications optimized for the Intel Itanium architecture ........................................................................... 7

32-bit applications and 64-bit databases................................................................................................ 8

Intel Itanium architecture performance benefits ........................................................................................ 8

Memory resident databases .............................................................................................................. 8

Floating-point performance................................................................................................................ 8

Sales and distribution (SD) benchmark................................................................................................ 8

Online transaction database processing TPC-C benchmark ................................................................... 9

Microsoft SQL Server 2000 (64-bit): Case study 1................................................................................... 9

JetBlue Airways frequent flier program................................................................................................ 9

Microsoft SQL Server 2000 (64-bit): Case study 2................................................................................... 9

Sloan Digital Sky Survey from Johns Hopkins University ........................................................................ 9

Conclusions ...................................................................................................................................... 10

Whether choosing IA-32 or Intel Itanium architecture, demand more from HP ........................................... 11

Appendix ......................................................................................................................................... 12

Executive summary
HP, Microsoft, and Intel® have joined forces to demonstrate superior performance and scalability
for the Windows enterprise data center. New options are available that bring greater scalability
and performance to applications through the introduction of the 64-bit Intel Itanium® architecture
for industry-standard platforms; Windows Server 2003, which supports up to 64 Intel Itanium
processors; and HP Integrity Superdome servers, which are scalable to 64 Intel Itanium processors.
As with any newly evolving technology, it is important for customers to understand how to select
the best solution for their business needs. To help customers make that decision, this paper
examines some of the differences between IA-32 and the new Intel Itanium architecture. The
paper focuses on the key factors for successful Itanium-based solution deployment, including
operating system and application availability and performance advantages.
As the needs of Windows customers grow beyond the capabilities of IA-32, customers increasingly
have the opportunity to incorporate additional Windows performance and scalability into their
data center by adding Itanium 2-based servers running Windows Server 2003 and 64-bit
applications. HP has had a 10-year partnership with Intel to develop the Intel Itanium architecture,
and a 20-year partnership with Microsoft to optimize Windows for IA-32 and now Itanium 2-
based servers. These partnerships have effectively positioned HP as the vendor of choice for
enterprise Windows solutions—whether they are based on IA-32 or Intel Itanium architecture.

Introduction
Companies that base their information technology strategy on Microsoft Windows and Intel
industry standards are certain to be impacted sooner or later by the confluence of several
significant events:
1. The introduction of the next processor in the 64-bit Intel Itanium Processor Family, the Itanium 2
processor code named Madison
2. The release of Windows Server 2003, which has 64-bit versions for servers with up to 64 Intel
Itanium processors
3. The availability of server platforms, such as the HP Integrity Superdome server, that can scale
up to 64 Intel Itanium 2 processors with Windows Server 2003
4. The release of major 64-bit enterprise applications and leading 64-bit relational databases for
Itanium 2-based servers, and their associated performance and price/performance benchmarks

These events are the critical elements that establish the Intel Itanium architecture as the next-
generation industry-standard platform that will complement and coexist with the IA-32 architecture
in the Windows enterprise data center.
This paper focuses on the Intel Itanium architecture as an industry-standard server choice for
Windows customers and provides information on how to determine the best fit for this compelling
new architecture within the Windows data center.

Industry-standard IA-32 architecture

The 32-bit Intel architecture, IA-32, dominates the industry-standard landscape because of
established price/performance leadership across many applications, including IT infrastructure,
Web infrastructure, and collaboration. In addition, Intel continues to develop 32-bit processors
with rapid increases in processor and front-side bus speeds. For many applications, the
bandwidths of the 32-bit processors, memory, and I/O provide excellent performance, with

room to grow. Current roadmaps indicate growth in the IA-32 server space for several more
generations of processors.
In addition to providing substantial computational speeds for most customers, 32-bit systems
benefit from highly tuned operating environments and applications. Microsoft continues to improve
their operating systems with new versions of Windows Server 2003 that are optimized for IA-32
server platforms. Many applications will continue to be fine-tuned for the 32-bit environment even
as their database requirements grow beyond the 4 GB memory addressability limits of IA-32.
Going beyond the 4 GB memory limitation can be accomplished with an IA-32 platform,
although doing so requires the application to enable special memory paging application
programming interfaces (APIs), which adds an additional level of address translation that will
reduce performance. Most application vendors prefer not to enable these APIs, relying instead
on the operating system to manage memory for their applications.
Scaling out by clustering a number of servers is a technique often used to increase the database
performance of an IA-32 application. However, databases that do not easily partition into member
tables along a partition column—and those that allow direct client access to data—do not benefit
from a scale-out architecture. Frequent user-defined, large-scope queries and query flexibility
detract from the scale-out architecture performance by prolonging server response times. Thus,
a scale-up approach is appropriate for these environments.
However, when scaling up to more than 8 processors with an IA-32 system, the 4 GB memory
limitation—coupled with other processor architecture limitations—contributes to a reduction in
the percentage of performance increase. Symmetric multiprocessor systems typically decline
in scalability at the high end simply because contention for shared resources decreases any
performance gains achieved by adding new processors.

Intel Itanium Processor Family

To overcome the 4 GB memory addressing and other resource limitations, Intel has complemented
its 32-bit processor lines with a 64-bit processor architecture line under the Intel Itanium brand.
The Itanium processor incorporates Explicitly Parallel Instruction Computing (EPIC), the newest
processor design architecture following CISC and RISC.
EPIC is the result of a joint HP/Intel development program started in the 1990s. The approach
relies on the compiler to analyze the program source code and embed explicit information in the
instruction stream to tell the processor which instructions can be safely executed in parallel for
increased performance. The older approaches require that the processor make these decisions
on the fly with dedicated hardware that greatly complicates the design and hinders performance.
The Intel Itanium 2 processor includes enhancements that provide larger memory addressability
and bandwidth; the ability to execute multiple operations in parallel, which provides the capacity
to execute multiple instructions simultaneously; and predication and speculation, which help
overcome performance limitations due to instruction branching and memory latency. Circuitry
simplifications made possible by EPIC allowed additional resources to be included in the
processor—most notably, dual floating-point processing units and very large Level 3 cache
memory.
The first critical enabler of the new 64-bit industry standard is the availability of the Intel
Itanium Processor Family, especially the highly anticipated, newest edition “Madison” Itanium 2
processor. It is fabricated using 130 nm design rules to increase clock speeds to 1.5 GHz and
make room to increase Level 3 on-chip cache from 3 to 6 MB. Future versions of the Itanium 2
processor will further enhance these specifications.

Itanium 2-based systems have demonstrated very strong performance in multiple operating
environments for applications such as transactional databases and those requiring complex
computations of large data volumes. The greatly expanded memory addressability of Itanium 2-
based systems allows very large databases to be held in main memory. The processor’s higher
floating-point capabilities also enable faster SSL transactions that are essential for the security
of sensitive data.

Windows server operating systems for IA-32 and the Intel

Itanium architecture
The Intel Itanium architecture will not run existing 32-bit Windows operating systems, such as
Windows NT® Server or Windows Server 2000. Therefore, in the first half of 2003, Microsoft
launched the 64-bit production version of Windows Server 2003 for Itanium-based systems, the
second critical element to enable a new industry standard for the Windows enterprise.
With the advent of Windows Server 2003, customers are able to deploy 64-bit versions of both
the Enterprise Edition (formerly Advanced Server) and the Datacenter Edition on Itanium-based
systems. Windows customers should note that the Intel Itanium processor is currently the only
64-bit architecture supported by Windows Server 2003.
Major differences between the 32-bit and 64-bit versions of Windows Server 2003 include the
number of processors and amount of memory supported. The 64-bit Enterprise Edition version of
Windows Server 2003 supports up to 8 processors and 64 GB of memory. Customers requiring
more than 8 processors should choose the Datacenter Edition, which supports from 8 to 64
processors and up to 512 GB of memory.
With both the Enterprise Edition and the Datacenter Edition of Windows Server 2003 for
64-bit Itanium-based systems, cluster capability is increased to 8 nodes for improved horizontal
scalability. More significantly, the 64-bit Datacenter Edition of the OS can be combined with
Itanium 2-based systems that have up to 64 processors, allowing customers to deploy larger
workloads in a scale-up environment with a more centralized management approach than
commercial scale-out solutions.
When running the 64-bit versions of Windows Server 2003, the use of applications that
have been compiled for 64-bit Windows is recommended. Although customers can run 32-bit
applications on 64-bit Windows Server 2003 operating systems, the applications will run in
32-bit emulation mode, potentially limiting performance. Fortunately, in tandem with Microsoft’s
milestone launch of the full production 64-bit Windows operating system, several major Windows
independent software vendors (ISVs) announced availability of applications that are compiled and
optimized for the new 64-bit standards-based architecture.

Table 1. Microsoft Windows Server 2003 system specifications (versions supported by Intel Itanium processors in italics)

Configuration Web edition Standard edition Enterprise Edition Datacenter Edition

parameter (32-bit) (32-/64-bit) (32-/64-bit) (32-/64-bit)

Recommended CPU 550 MHz 550 MHz 733 MHz 733+ MHz
speed

Recommended RAM 256 MB 256 MB 256 MB 1 GB

Maximum RAM 2 GB 4 GB 32-bit: 32 GB 32-bit: 64 GB

64-bit: 64 GB 64-bit: 512 GB

Multiprocessor Up to 2 processors Up to 4 processors Up to 8 processors Minimum 8 processors

support 32-bit: up to 32 processors
64-bit: up to 64 processors

Disk space required 1.5 GB 1.5 GB 32-bit: 1.5 GB 32-bit: 1.5 GB

64-bit: 2 GB 64-bit: 2.0 GB

Cluster capability N/A N/A 8 nodes 8 nodes

HP servers and the supporting ecosystem

The third critical element needed to create a new industry-standard platform is the server
ecosystem that harnesses the power of the Intel Itanium processor to efficiently and effectively
run in a Windows enterprise environment. With the introduction of the Itanium 2 6M “Madison”
processor, an increasing number of vendors will deliver servers, applications, and solutions that
support the architecture, helping to establish it as truly industry standard. HP, for example, has
launched upgrades to its existing entry-level Itanium 2-based systems, and announced midrange
and high-end platforms that will complete the HP Integrity server family. On these new systems,
performance will increase significantly versus RISC-based and previous generations of Itanium­
based systems.
HP has earned a very loyal ProLiant customer base by providing reliability and management
features as standard on its platforms. Reliability features include redundant, hot-pluggable
power supplies, fans, and hard drives in practically every system. With currently shipping
HP Integrity servers based on the Itanium architecture, HP provides the HP Integrity Essentials
Foundation Pack for Windows, which includes the HP Smart Setup DVD and EFI-based Setup
Utility.
Available for IA-32-based HP ProLiant customers as part of the HP ProLiant Essentials software
suite, Insight Manager 7 (IM7) is a very popular system management tool that monitors hundreds
of health agents in the system for pre-fault diagnostics and pre-failure warranty replacement. IM7
support is available for the upcoming HP Integrity servers. In addition, HP Integrity customers can
expect management tools and functionality similar to HP ProLiant capabilities, so they can easily
integrate Integrity servers into their Windows computing environment.
For example, smart array drivers and their associated utilities are being qualified for Itanium 2-
based platforms from HP. Fibre Channel controllers and utilities for Itanium 2-based systems will
even be optimized for popular Fibre Channel storage devices. In 2004, additional capabilities
that are familiar to ProLiant customers, such as Remote Lights Out management and other
enhanced system-level management tools, will provide comprehensive manageability for ProLiant
and HP Integrity servers. HP customers who use currently shipping PA-RISC-based servers will be
able to upgrade these systems to the latest Intel Itanium 2 microarchitecture in 2003. This will not
require a complete platform replacement; the upgrade can be done in the existing chassis, saving
customers additional equipment investment and asset management.

In addition, those same servers will be upgradeable to the mx2 dual-processor module technology,
which will be available in 2004. The HP mx2 dual-processor module is a daughter card that puts
two Madison processors and an L4 cache into the same socket that a single Madison processor
uses. The HP mx2 not only has the same footprint as a regular Madison processor, but also fits
into the same volumetric space and power envelope. The end result is a processor module that
can increase the performance of a server by over 50% for the target workloads: databases,
transaction processing, and business intelligence. This will effectively double the number of Intel
Itanium 2 processors that can be installed in the same chassis, which will result in outstanding
performance increases at a fraction of the cost of purchasing a new unit. HP will be the only
vendor to offer dual-module technology for Itanium 2-based systems as early as 2004.
Since HP Integrity servers will support 64-bit Windows Server 2003, HP-UX 11i, and 64-bit Linux
(plus OpenVMS in 2004), customers will be able to eliminate the costs of multiple hardware
support groups needed for multiple architectures. As computing requirements change, these
valuable resources can then be re-deployed in revenue-producing activities. In addition, when
it comes time to upgrade to newer platforms, these same systems can be re-deployed with other
supported operating systems for different workloads.
Customers who are already using 64-bit operating systems and applications (HP-UX, Tru64 and
OpenVMS, Solaris, and AIX) will be able to migrate to HP Integrity servers either immediately or
over time, as their plans require. HP has established comprehensive migration programs to help
customers ease this transition:

• Proofs of concept at HP/Intel Solution Centers

– Benchmark performance
– ISV software validation
– Application optimization
– Tuning resources
• Consulting and integration services
– Application assessment
– Application porting
– Tuning resources
HP offers the following additional services that are tailored to Itanium-based systems and designed
to help customers and software vendors rapidly and easily move to the new Intel Itanium Processor
Family and HP Integrity servers:

• Planning
• Porting and migration
• Financing and leasing
• Hardware and OS services
• Education and training
• Implementation and startup services

Applications optimized for the Intel Itanium architecture

While wide availability and choice of applications for IA-32 servers remain strong incentives for
customers to continue to grow their 32-bit infrastructure as an integral part of their data center,
Itanium 2-based systems will offer Windows customers outstanding enterprise-level performance
for the following workloads:

• Online transaction processing (OLTP) applications and online analytical processing (OLAP)
applications that benefit from quick access to large volumes of data residing in processor cache
and main memory
• High-performance technical computing requiring complex analytical computations
• Applications structured for multiple work threads that benefit from the parallelism capabilities
of the processor
• Data mining of complex data sets
• Faster encryption and decryption, resulting in a greater number of SSL transactions

For these types of workloads, users will see substantial benefits by deploying Itanium 2-based
systems rather than IA-32-based systems.
The fourth critical element needed to create the new 64-bit industry standard is a set of robust
applications and databases tuned to this environment. In addition to running the 64-bit Windows
Server 2003, the use of optimized applications is recommended. Although customers can run
32-bit applications on 64-bit Windows Server 2003 operating systems, the applications will run
in 32-bit emulation mode, potentially restricting performance.
Concurrent with the availability of Windows Server 2003, major ISVs have launched production
versions of applications compiled and optimized for the Intel Itanium architecture. Optimized
64-bit Windows-based applications include database, enterprise resource planning (ERP),
supply chain management (SCM), and business intelligence (BI) applications.
Major commercial products that will be available in 2003 include the following:

• Databases
– Microsoft SQL Server 2000, 64-bit Enterprise Edition
– Oracle® 9.2
– IBM DB2 UDB v8.1
• Enterprise resource planning
– SAP R/3 Enterprise v4.6
• Supply chain management
– mySAP Supply Chain Management live Cache
• Business intelligence
– SAS v9
– SAP BW 3.0B/3.1
Helping to round out the 64-bit Windows solutions ecosystem in 2003, major vendors such
as BEA, BMC, Computer Associates, VERITAS, Legato, and Symantec have committed to
producing infrastructure applications in areas such as manageability, disaster recovery,
and security.

32-bit applications and 64-bit databases

As a potential first step to incorporating the Intel Itanium architecture into the Windows enterprise,
customers with multi-tiered data centers will experience performance improvements on many
existing 32-bit applications when they are run in conjunction with upgraded 64-bit databases on
Itanium 2-based servers. For SQL Server customers in particular, the transition to 64-bit is seamless
since no data migration is required. In support of this approach, Siebel has announced that Siebel
versions 7.04 and 7.52 for 32-bit servers are certified to run with a 64-bit SQL Server database.
In the future, as an increasing number of 32-bit applications are ported and optimized to run
on the Intel Itanium architecture, customers will experience even greater performance benefits by
deploying both 64-bit databases and 64-bit applications.

Intel Itanium architecture performance benefits

Memory resident databases
Customers who want to run large databases in resident memory or who use applications with
databases designed to operate in memory (for example, mySAP SCM liveCache) will get faster
performance with Itanium 2-based systems than with IA-32 platforms. In addition, Itanium 2-based
systems will deliver better results for databases requiring a scale-up implementation beyond
8 processors.
The large memory addressability of the Intel Itanium architecture brings remarkable performance
gains to SAP’s mySAP SCM liveCache application. The liveCache application is an “in-memory”
database. With the new Itanium 2-based systems addressing greater amounts of memory than
IA-32 systems, liveCache on 4-way Itanium 2-based systems performs 21% better than on the
best 8-way IA-32 systems.

Floating-point performance
An additional benefit of the Intel Itanium architecture is greater floating-point capability. As
more and more e-commerce is transacted over the Internet, real-time online marketing will
require rapid customer profiling. Applications such as SAS Data Mining running on the Intel
Itanium 2 microarchitecture are providing the additional power needed to accomplish this. The
computationally intense SAS Data Mining application is seeing a four to five times performance
increase over 32-bit systems. Given this impressive performance advantage, customers will
quickly recoup their investment in the new Itanium-based hardware.

Sales and distribution (SD) benchmark

SAP, whose R/3 application has been ported to 64-bit Windows Server 2003, is another major
application vendor in the commercial space. SAP R/3 has been optimized to run with the 64-bit
version of Microsoft SQL 2000 Enterprise Edition. Itanium 2-based systems will provide a scalable
expansion path for customers needing to grow their Windows-based SAP R/3 instance to more
than 8 processors. The sales and distribution (SD) benchmark (which measures the maximum
number of users with an average response time) indicates the numbers of users for both IA-32
and Itanium 2-based systems are currently very similar (approximately 475 users). However,
projections indicate a 30–50% increase in performance for systems based on the latest Intel
Itanium 2 processor (Madison).

Online transaction database processing TPC-C benchmark

The new HP Integrity Superdome server with Intel Itanium architecture incorporating 64 Intel
Itanium 2 6M processors running the Datacenter Edition of Microsoft’s Windows Server 2003
is already setting new performance records. Most recently, HP announced a #1 single-server
TPC-C benchmark performance result of 707,102 transactions per minute (tpmC) at a price to
performance ratio of $8.44C/tpmC on the HP Integrity Superdome server running SQL Server
2000, Enterprise Edition (64-bit)1. Records are made to be broken, of course, and we will
continue to see improvements in both performance and price/performance as this new 64-bit
industry standard matures.
1
Complete solution availability is Oct. 23, 2003. See www.tpc.org for full results disclosure.

Microsoft SQL Server 2000 (64-bit): Case study 1

JetBlue Airways frequent flier program
JetBlue is a low-fare, low-cost passenger airline that provides high-quality customer service. Since
launching operations in February 2000, the airline has carried more than 11 million passengers.
JetBlue operates a fleet of 40 new Airbus A320 aircraft and is scheduled to place into service
another 13 A320s by the end of 2003. All JetBlue aircraft feature roomy all-leather seats, each
equipped with free, live satellite television. JetBlue has a longstanding relationship with HP,
with an IT infrastructure based on HP servers, and HP desktop and laptop computers. JetBlue has
implemented an Itanium 2-based server (HP Server rx5670) for its frequent flier program. Based
on the positive results it received from deploying its first Itanium 2-based server from HP, JetBlue is
looking forward to deploying more high-end servers such as the HP Superdome with Intel Itanium
architecture.
“We have already deployed one HP Itanium 2-based server for our frequent flier program, with
exceptional results. We’ve consolidated from multiple servers to a single 4-way HP Itanium 2-
based server and are processing thousands of transactions per hour. We still have plenty of
headroom, thanks to the power of the HP server rx5670. JetBlue’s IT infrastructure is almost
exclusively HP and includes a number of mission-critical Windows applications for everything
from reservations to flight operations and JetBlue.com, where we obtain 70 percent of our
revenues. We’re planning to move these applications to high-end servers, like the upcoming
Itanium 2-based HP Superdome server running 64-bit versions of Windows Server 2003,
Datacenter Edition, and SQL Server 2000. It is far less expensive and less complicated
to scale up using one exceptionally powerful server, versus scaling out using numerous smaller
servers. The combination of HP Itanium 2-based systems and 64-bit Windows environment
delivers unprecedented horsepower, flexibility, and value, and is changing the face of the
technology industry as we know it, as well as bringing exceptional cost and efficiency benefits
to JetBlue.”
Jeff Cohen, Chief Information Officer, JetBlue Airways

Microsoft SQL Server 2000 (64-bit): Case study 2

Sloan Digital Sky Survey from Johns Hopkins University
Along with other high-profile universities and scientific organizations, Johns Hopkins University is
a participant in the Sloan Digital Sky Survey (SDSS), a joint project to map the universe. The Johns
Hopkins SDSS project is currently handling over 100 million celestial objects in several databases,
stored in Microsoft SQL Server 2000. Over the next four years, the catalog size will increase to
about 300 million objects, half of which are galaxies.

 “Cataloging a portion of the observable universe requires vast amounts of memory and
exceptional processing power. The Johns Hopkins SDSS project is handling over 70 million
galaxies in the database, stored in Microsoft SQL Server 2000. With each successive generation
of HP Itanium-based servers running Microsoft SQL Server 2000, we have reduced the time it
takes to analyze the distribution of galaxies and other objects by—in some cases—months. For
example, when we start working with about 32 million objects, a server with 1 GB will take half
a year to complete the calculations, while an Itanium-based platform with 28 GB of memory will
do the job in 10 days. The database performance has been nothing short of spectacular. We
ran queries at speeds of 700 megabytes/second. We have also used the Itanium 2-based
machines for cosmological computations, measuring the curvature of the universe. We expect
another quantum leap in performance with the newest generation of HP servers, based on Intel
Itanium 2 ‘Madison’ processors and running the 64-bit version of Microsoft SQL Server 2000.
HP Itanium 2-based servers running Microsoft SQL Server 2000 are a superb platform for our
mega calculations.”

Alex Szalay, Alumni Centennial Professor, Johns Hopkins University

Conclusions
A culmination of years of effort, the critical Intel Itanium architecture ecosystem elements from
hardware and software vendors have converged to create a new industry standard for Windows
customers. The Intel Itanium architecture will not displace the huge IA-32 infrastructure already in
place or significantly impede its growth. Instead, the Intel Itanium architecture complements the
pervasive IA-32 infrastructure by adding new capabilities, especially when compared to what
has traditionally been the “high-end”—greater than 8-way IA-32—server space. Complex
applications and applications that require greater memory addressability, higher application-
level performance and scalability, or massive floating-point performance are ideal for the Intel
Itanium architecture. In general, for scalability beyond 8 processors and 16 GB of memory, the
Intel Itanium architecture should be considered against both IA-32 and proprietary architectures
for better absolute performance, price/performance, and continued improvements in both over
the coming years. In the near term, the Intel Itanium architecture is ideal for Windows database
scalability and database consolidation as well as for the highest performance for complex, line-of-
business enterprise applications.
As application support for Itanium-based systems increases, Windows customers will need to
weigh the benefits of the two industry-standard architectures. Because applications that are
optimized for the Intel Itanium architecture will provide the biggest performance gains, availability
of these applications will be a determining factor in when customers adopt the architecture.

10

Figure 1. Comparison of IA-32 vs. Intel Itanium 2 processor

Whether choosing IA-32 or Intel Itanium architecture,

demand more from HP
HP has the most complete and capable 32-bit and 64-bit industry-standard servers available
for the Windows Server 2003 operating system—from low-power ProLiant blades for extreme
scale-out performance density to powerful Integrity servers with the Intel Itanium architecture for
ultimate 64-bit scale-up performance. So, no matter what choice a customer makes—IA-32, or the
Intel Itanium architecture—HP can provide that customer with the widest range of platforms from
1 to 64 processors.
Investment protection, with in-box upgrades for the next several processor generations, positions
the HP Integrity server family as the best choice for customers wanting to move to the new
architecture.
No other vendor can provide customers with as many choices of certified operating systems:
HP-UX, Windows, or Linux. Offering support for every platform that we sell, HP also has the
services, consulting, and integration expertise to complete the total solution—including network,
management, and storage. HP/Intel Solution Centers are located around the world, providing
customers with proofs of concept capabilities to help them determine whether the new HP Integrity
servers fit their needs.

11

The achievements HP has made in hardware and software innovation and design are world
renowned, as evidenced by its strong patent record: 17,000 patents worldwide, including 2,000
in 2002. Moreover, no other manufacturer enjoys long-term and mutually beneficial relationships
with Microsoft and Intel, as well as with major independent software vendors, including SAP,
Oracle, SAS, and others. For customers who want to streamline their infrastructure costs and
simplify their operating environments, industry-standard solutions from HP will provide them
with the greatest selection of solutions and resources to meet their business requirements.
HP’s strong services capabilities extend to all of its products, maintaining services leadership in
key areas:

• HP is #1 in mission-critical services
• HP is #1 in services across open IT environments
• HP is #1 in enterprise Microsoft services

In addition, HP customers benefit from the largest, best-trained service force in the industry, with:

• 105 response and operations centers worldwide

• 80 customer education centers
• 15 SAP/HP Competency Centers
• 3 HP/Intel Solution Centers (specializing in Itanium 2-based systems)
• 65,000 service professionals in 160 countries with unmatched technical expertise in multiple
operating environments (Windows, UNIX®, and Linux), networking, and storage

Appendix
Reference:
Platforms for a New Millennium, HP’s Transition to Servers Based on Itanium Processors,
an IDC white paper sponsored by Hewlett-Packard Company. Analysts: Jean S. Bozman
and Christopher G. Willard
http://esp.mayfield.hp.com:2000/nav24/srs/salescom/nafocus/SellingTools/090017ad812de3db/

12

© 2003 Hewlett-Packard Development Company, L.P. The information

contained herein is subject to change without notice. The only warranties
for HP products and services are set forth in the express warranty statements
accompanying such products and services. Nothing herein should be construed
as constituting an additional warranty. HP shall not be liable for technical or
editorial errors or omissions contained herein.
Intel, Itanium, and the Intel Itanium Processor Family are trademarks or
registered trademarks of Intel Corporation in the United States and other
countries and are used under license. Microsoft, Windows, and Windows NT
are U.S registered trademarks of Microsoft Corporation. Oracle is a registered
U.S. trademark of Oracle Corporation, Redwood City, California. UNIX is a
registered trademark of The Open Group.

5981-7397EN, 06/2003