DEV112

Central workflow inbox as a

key Intelligent Enterprise quality

Ivan Vasev, SAP

Georgi Mladenov, SAP

PUBLIC
Disclaimer

This presentation, or any related document and SAP's strategy and possible future developments, products and or platforms directions and
functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information in this
presentation is not a commitment, promise or legal obligation to deliver any material, code or functionality. This presentation is provided
without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantab ility, fitness for a
particular purpose, or non-infringement. This presentation is for informational purposes and may not be incorporated into a contract. SAP
assumes no responsibility for errors or omissions in this presentation, except if such damages were caused by SAP’s intentional or gross
negligence.
All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from
expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates,
and they should not be relied upon in making purchasing decisions.

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 2

Agenda

SAP Cloud Platform Extension Suite

Introduction to SAP Task Center

▪ Approval experience history
▪ Technology standards for the Intelligence Enterprise

Demo
▪ Task approval from mobile and SAP Fiori apps leveraging SAP Task Center

How it works
▪ Architecture overview

Timeline
▪ GA scope and next steps

More Information
▪ Related SAP TechEd sessions and contact information
© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 3
SAP Cloud Platform
Extension Suite
SAP Cloud Platform – Elevate your enterprise experience
Accelerate integrations. Simplify extensions. Expand business value.

Cloud On-premise
Non-SAP SAP SAP Cloud Platform SAP Non-SAP
Extension Suite

SAP Cloud Platform

Integration Suite
Multi-cloud foundation
Best-run Vibrant
methodologies Enterprise-grade Ready-to-use partner ecosystem
tools and services business content
© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 5
SAP Cloud Platform Extension Suite
Simplify development of your application extensions

Development
efficiency

Digital SAP Business Digital process

experience Application Studio automation
Various SDKs
Mobile Workflow management
Low-code tools
Portal iRPA
Prog models, runtimes
SAP Fiori UX Live process content
DevOps
Work zone Process mining
Event-driven
Conversational AI architecture
.…
. . and more

Best-run Enterprise-grade
practices and guidelines intelligent technologies
Ready-to-use
business services and apps

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 6

Introduction to
SAP Task Center
Today’s approvals experience

Approvals Multiple Different

scattered across experiences nomenclatures
multiple apps
© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 8
Taking action to realize that value

200

▪ Critical tasks buried in e-mail

▪ Delays in approvals
▪ Inefficiencies

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 9

A bit of history
SAP "My Inbox" app
Universal worklist (UWL)

SAP SuccessFactors
SAP Cloud Platform
Launchpad, SAP Cloud
SAP Concur Platform
SAP Task Center

SAP Fieldglass

SAP Ariba

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 10

Intelligent Enterprise

BUSINESS NETWORK

BUSINESS
PROCESS Across all functions

EXPERIENCE MANAGEMENT

APPLICATIONS INTELLIGENT SUITE INDUSTRY CLOUD

SUSTAINABILITY MANAGEMENT

TECHNOLOGY BUSINESS TECHNOLOGY PLATFORM

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 11

Technology standards for the intelligent enterprise
Seamless user experience

Seamless Integration Intelligence and

user experience excellence analytics

Best-in-class UX Seamless cross-product Efficient processing of Reduced cost of

across SAP applications with navigation using standardized workflows with SAP Task implementation by automatic
one central access point navigation patterns Center across SAP setup of applications
applications

Intelligent Suite

SAP Customer
SAP S/4HANA
Experience
SAP SuccessFactors SAP Fieldglass SAP Ariba SAP Concur ... Non SAP

* Described in Technology Guidelines for SAP Development

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 12
Technology standard for the SAP Task Center cloud service

Harmonized Aligned Central Single user Automated

data model interface cache identity provisioning

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 13

Benefits

Reduce the time Improve the Improve the

spent by approvers approval time for quality* and
navigating through critical items (that consistency of
various systems and impact business approvals
finding items that operations if not
require their approved on time)
approvals

 Data from previous studies and interview s suggests that most approvers simply approve an item w ithout diving into details.

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 14

Putting it all together – The vision
SAP solution portfolio Approvers
SAP Cloud Platform SAP Mobile app
Approval Events
Subset of workflow
Aligned approvals that fit use
interface + cases that can be
domain Single user identity (IAS) approved within a Road w arriors
model mobile application

Public API
SAP Fiori app
Consultants
Push, pull All workflow approval and field
w orkers
events in scope for
desktop approvals
Other SAP application
offerings SAP Task Center service

Executive
Third-party integration leadership

Third-party
All workflow approval
events in scope for
desktop approvals
application
Third-party
and hybrid Administrative
support

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 15

 Demo

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 16

How it works
How it works

1
Task created, updated


Task events
  (pull) SAP Task
Center service
Read
task 3 Fiori app
Application 2 list

 Task event (push)  Launchpad

Open task
4
SAP Cloud Platform

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 18

How it works

1
Task created, updated

 SAP Cloud Platform

Task events
  (pull) SAP Task
Center service
Read
task 3
Mobile app
Application 2 list

 Task event (push) 

4 Read task contextual data

5 Complete task

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 19

Timeline
Timeline*

2019/2020 – Beta Q4 2020 / Q1 2021 Q2 2021 – GA

▪ Subscription to SAP Task Center on ▪ Use of single-user identity through
SAP Cloud Platform (beta) IAS
▪ SAP Fiori UX ▪ Integration of SAP Fiori app into
▪ Applications: SAP Cloud Platform Launchpad
– SAP SuccessFactors solutions ▪ SAP Mobile app supporting direct
– SAP Cloud Platform Workflow actions
Management service ▪ Selected approval scenarios from
these solutions:
– SAP S/4HANA Cloud
– SAP SuccessFactors solutions
– SAP Ariba solutions
– SAP Concur solutions
– SAP Fieldglass solutions
– SAP Cloud Platform Workflow
Management
▪ Expansion of approval-task
scenarios across applications
▪ Expanded task details and direct
actions from SAP Fiori app
▪ Enhanced contextual data for
scenarios
▪ Simplified setup
▪ Deeper integration of SAP Cloud
Platform Launchpad (shell, cards)

* This is the current state of planning and may be changed by SAP at any time w ithout notice.

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 21

More information

Related SAP TechEd sessions

▪ ST106 - Taking Integration to the Next Level: Update on SAP’s Integration Strategy
▪ IIS103 - Suite qualities: Key ingredients for an integrated, Intelligent Enterprise
▪ DEV163 – Build a Workflow from Scratch with SAP Cloud Platform Workflow Management

Public SAP Web sites

▪ SAP Community: www.sap.com/community
▪ SAP products: www.sap.com/products

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 22

Continue your learning experience from SAP TechEd in 2020 Your benefits
Your exclusive path to build and maintain SAP solution skills anytime, any place ▪ Gain insight into the latest
innovations, and master
software proficiency
Get empowered with access to relevant, up-to-date digital learning for ▪ Keep skills up-to-date,
SAP TechEd participants through a complete enablement solution that and enable performance
drives adoption and innovation. and business success
with help from SAP
Deepen your learning experience from SAP TechEd solution experts
Activate your free access to SAP Learning Hub, event edition, for: ▪ Achieve competitive
advantages and digital
▪ Learning Journey illustrations to guide you through complementary self-paced transformation success
learning content with trusted certifications
▪ Content specific to SAP TechEd in the online SAP Learning Room for SAP TechEd
▪ Access to SAP experts in special live sessions 500,000+
Learners in SAP Learning Hub

Deepen and validate your SAP solution skills

Subscribe to SAP Learning Hub, solution editions, for: 100+
Experts getting certified per day
▪ Solution-specific Learning Journey guides, content, collaborative
learning, and hands-on practice for your role and goals
▪ Drive performance and business success with validated solution expertise 150+
from the SAP Global Certification program SAP Global Certifications

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 23

Thanks for attending this session.

Contact for further topic inquiries

Georgi L. Mladenov Ivan I. Vasev
SAP Task Center Fiori app Product Owner SAP Task Center service Product Owner
georgi.mladenov@sap.com ivan.vasev@sap.com
Follow us

www.sap.com/contactsap

© 2020 SAP SE or an SAP affiliate company. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose w ithout the express permission of
SAP SE or an SAP affiliate company.
The information contained herein may be changed w ithout prior notice. Some software products marketed by SAP SE and its
distributors contain proprietary software components of other software vendors. National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, w ithout representation or
w arranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions w ith respect to the materials.
The only w arranties for SAP or SAP affiliate company products and services are those that are set forth in the express warranty
statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional
w arranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or
any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation,
and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platforms, directions, and
functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason
w ithout notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or
functionality. All forw ard-looking statements are subject to various risks and uncertainties that could cause actual results to differ
materially from expectations. Readers are cautioned not to place undue reliance on these forw ard-looking statements, and they
should not be relied upon in making purchasing decisions.
SAP and other SAP products and services mentioned herein as w ell as their respective logos are trademarks or registered
trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. All other product and service names
mentioned are the trademarks of their respective companies.
See www.sap.com/copyright for additional trademark information and notices.