Ds and Catering Neil WoodTourism and Catering Workshop Contents Tourism today What's your job? Hotel facilities Reserving accommodation Writing a CV IT and the travel industry Who's who in hotels and restaurants Welcoming customers to a restaurant Explaining the menu At the airport Package holidays Facilities at a resort Respecting cultural traditions Giving tourist information Booking a ticket Dealing with money Checking in to a hotel Tour guide commentaries Tour itineraries Alternative holidays Dealing with complaints Tips for travellers Describing a festival Health and safety abroad Adventure holidays Ecotourism Marketing and promotion GlossaryTourism today Before you read 1 Work in pairs. Tell your partner which count ‘you most want to travel to and why. Reading 2 “Travel Tips’ is a website where people can get information or advice about travel and holidays from travel experts. Match the questions (1-3) with the answers (a-c). 1 I'd like to work in the travel industry when, eave school, What advice can you give me? 2 Im doing research on popular tourist destinations, Do you have any information? 3 My ftiends are going on a package holiday to Greece, but I donit want to spend two weeks sunbathing on the beach. I'm eighteen, and I want a different kind of holiday: Please help! 2 Gites like London, Pars, and Venice are vary popular places for sightseeing. The pyramids in Egypt and the Great Wal of China are important {outst attractions. They racoive thousands of HEM och yoar. Howover, LEME today are ahrays looking for new destinations tis now possible to visit Antarctica, to take holidays undor the 888, and even to go on holiday in space, Los of companies off organized tours with FEI These are fiento places famous fr thar art and history, like Italy or Eaypt. Or what about ‘an agverture hoiday - trekking or scube-dving? Wilde hoideys, wth actives from birdwatching to whale-watching, ere popular but can be expensive. Or you could choose independent ‘rave. lt of young people go backpacking around the world after they finish their education. You need to decide which part ofthe travel industry you want to workin, tr you ike people, ‘you could work or an itine, looking after DEESORMEE in the oir or on the ground. Or you could work n & hotel, where you would meet and ‘every day. Ifyou ike the business side more, think about working for a tour oparetor ‘the people who organize holidays) or a travel agent (the people who sell them to [SSI if you went to travel, you can become a tour leoder. SERIE tourism an cacting Vocabulary 3 Complete the definitions (1-6) with the PEELED swords in the text. 1 ____ buy produets or services 2 stay in hotels. ‘travel in planes, trains, buses, or boats. 4 ___ take groups of people on organized holidays. visit particular places or buildings. 6 —___travel to places on holiday. 4 Match the holiday activities (a-f) with the pletures (3-6). a sunbathing 4 scuba-diving b sightseeing e whale-watching © trekking 1 backpacking 33 Speaking 5 Workin pairs. 1 Make a list of some popular tourist destinations, in your own country or from around the world. 2 Describe the places on your list to the class but dont say their names. The other students have to guess the places and say whether they would like to go there. This is a city in Maly. It's very beautiful. Its got ‘canals and gonclolas instead of streets and cars + (Answer: Venice) Get real ‘Work in groups, Use maps, the Internet, or reference books to find out as much as possible about an unusual or strange destination. Report back to your class. Choose the top three unusual destinations for a class ‘tourist | information board’What's your job? Before you read 1 Look at these four jobs in the tourist industry. Which one would you most like to do and why? a hotel receptionist. © tourleader b restaurant manager tourist information officer Reading 2. Read about four people who work in the tourist industry. Match each person with one of the jobs In Exercise 1. Kukrit psy teeta ee t Hustonphong roluay station, My job is to Laat Pecan oatie ele tensyrt, a sightseeing, Tt takes 9 ot of energy - you need to be patient aed friendy. 1 realy tke helpine people to have. a rice tine in my city, tut i's very tinny. Monika T wark sb days a week, including evenings. In thir job yon need t0 be nell arganized and efficient. T plan the meruus with the chef handle the day-ts- day running of the business, de the accounts, ard manage a teant of ten. The daly part of the jab I don't like is deating with custonters’ complaints. Ramén _ Wiad J ike, aback ng jb is task every day is different. Tm part of a. beam ard we: ll go on well Ihave, 40 cheek as Won! ait fhe heal into reseniatios, and sot out problems Teriay dealing with people - except the: anes ub are. race, For 2 jp Me this, yas need to be 0 sviable. person and to be di Alex | when Tm on a kours Tm my oun boss, ont T realhy enjoy thak. You need Lo be calm ond resourceful For Ehis job. Basicatky, T’m responsible for making sure hak the bor OES Smockhky and Ehak people enjoy Lneir holiday. I check the Er arrangements. organize the accommodation, kell people Ushok'S happening each days and deal with fry problems. The onky negakive hing tS Lak ik’s 0 big responsibikty. 3 Read the information again. Complete the notes. Person Job Responsibilities Kuki __ advises travellers about accommodation, Monika — Ramon Alex 4 Write the correct name. a b doesnt like dealing with complaints, likes helping people to have a nice time in hisfher city. © —__likes being his/her own boss. d doesn’t like rade people. Vocabulary 5. Find two words in the texts in Exercise 2 that describe the personal qualities you need for each job. Then add one more of your own, Job Qualities 1 tourist information officer patient 2 restaurant manager —___ 3 hotel receptionist 4 tour leader 6 Here are some other jobs from the tourist Bait Check that yo non what ey al 7] | ‘travel agent w resort manager w interpreter check-in staff m courier Speaking 7 “Work in pairs. Choose a job from the list in Exercise 6, Imagine it’s your Job. Think about: ‘* what you do every day * the personal qualities you need. Describe the job to your partner and ask him/her to guess which itis. Writing 8 Read the information in Exercise 2 again. Write a similar paragraph about ajob youd ike todo, Get real ‘Work in pairs. Use newspapers or the Internet to find adverts for jobs in the tourist industry. Tell your class where you found the adverts and what experience and qualities you need | for each one. Create a class ‘jobs page’ with the | best ones, Tourism and CoteingHotel facilities Before you read 1 You have won the prize of a weekend ina hotel. Which three of these things would be most Important to you and why? gym m swimming pool w famous restaurant 1 beautiful view of the city m near to shops m near to museums and tourist sights am satellite television m sauna Isthere anything you want to add? Reading 2 Read the information about three different hotels from a guidebook. Answer the questions. 1 Which countries are they in? 2 Which one would be most suitable for aa businessman travelling 1o a meeting? nily with two young children? backpacking around Europe? Hotel Hoart “* ($88) A family-run, traditional hotel in a 4° stunning mountain location, with views ofthe J Alps end the town of Gstaad. Indoor swimming p00) large garden, tennis, games room, babysiting service. Dolicious local food. 35 comfortable, spacious bedrooms. Mid-priced. D, B&B, TV, rinibar, wheelchair access. Hotol Metro * (8) 3 Centraliy-lovated budget hotel with . friendly staff. Closo to Latin Quarter and Sorbonne ~ cloan but quita noisy. Besic double and triple rooms —-many are smal and crampad, Cheap dormitory beds elso avaliable, Baggage lockers. 4, Imornt café, Room only or BRB. ‘Ambassador “** ($885) Lncurious, modern hotel with diseraet and professional staf. Central, yet quiet, close to the financial district. Top floor suites have ‘Spectacular views of Manhattan. Internet access in all ‘rooms, two pools, gym, sauna. Laundryivalet servic Extensive breekfest and dinner menu, Three bars. 26 hour room service. Limousine service to and from, WY) Tourism and catering 3. Read the information again. that each hotel has, restaurant swimming pool bar childcare ess room / gym room service Intemet access wv minibar jundiry service baggage lockers disabled access Vocabulary 4 These adjectives come from the information in Exercise 2. Use the Glossary or a dictionary to check any words you don't know. | luxurious « modem w cramped w traditional | m basic m comfortable m friendly w centrally | located m spectacular w quiet w noisy m spacious 1 professional 1 Which adjectives can be used to describe ac below? Some adjectives can he used to deseribe more than one thin a ahotel? 2 Which adject baroom? — e the service? ve can be used to describe a view? Speaking 5 Work in pairs. Discuss what kind of hotel would ‘be most suitable for the following guests. 1 Acouple and three young children who want a cheap holiday. 2 Aretired couple who have a lot of money 3. Agraup of people from a computer company at a conference, one of whom is disabled Writing 6 Choose one of your hotels from Exercise 5. Write a description of the hotel for a guidebook. Get real Work in groups. Use the Internet or magazines: to find information about places to stay. Get information about the: + biggest hotel you can find * cheapest bed and breakfast + most unusual hotel. Report back to your group and create a ‘hotel guide.